2018Q4CalgaryLabourMarket FINAL - Alberta · 1 All past and forecast data from Applications Management Consulting Ltd, Calgary & Area Labour Market Forecast: 2019 Winter Report. CALGARY

2018>Q4

This Calgary and Area Labour Market Report is produced four times a year and provides results on labour market needs, shortages and issues from the perspective of employers in the Calgary Region.

Applications Management Consulting Ltd.

Calgary & AreaLabour Market Report

.................................................................................................Summary 1..............................................................................................Calgary Economy 1

...................................................................................................Job Vacancies 5

......................................................................Labour Force Statistics - Calgary 6

.....................................Labour Force Statistics - Alberta: Indigenous Peoples 8

.........................................Labour Force Statistics - Alberta: New Immigrants 10

.......................................................................................Industry Employment 11

.............................................................................................Employer Survey 12

.....................................................Employer Survey - Q4 2018 Results 16..................................................................................................................Survey Profile 16

.....................................................................................................Past Business Activity 17

.................................................................................................Future Business Activity 19

............................................................................................................................Layoffs 21

..............................................................................................................Vacant Positions 22

.........................................................................................................Future Employment 23

..........................................................................Most Successful Recruitment Methods 25

......................................................................................................Recruiting Difficulties 27

.........................................................................................................Employee Turnover 31

...........................................................Most Successful Employee Retention Strategies 34

.............................Supplemental Questions - Diversity and Inclusion in the Workplace 36

.......................................................................Current Employment of Diversity Groups 38

...................................................................................Diversity and Inclusion Initiatives 41

.........................................................................Future Employment of Diversity Groups 42

..............................................................Employer Supports for Diversity and Inclusion 44

.....................................................................................Benefits of a Diverse Workforce 46

...............................................Employer Survey - Annual 2018 Results 49..................................................................................................................Survey Profile 49

.....................................................................................................Past Business Activity 50

.................................................................................................Future Business Activity 51

............................................................................................................................Layoffs 52

Calgary and Area Labour Market - 2018 Q4 Report

Table of Contents


.........................................................................................................Future Employment 56

..........................................................................Most Successful Recruitment Methods 58

..............................................................................................Past Recruiting Difficulties 61

...........................................................Most Successful Employee Retention Strategies 66

........................................................Appendix A: Survey Methodology 69.............Appendix B: Employer Survey - Q4 2018 Occupation Results 70

............................................................................................................................Layoffs 70


..................................................................................................Change in Employment 72

......Appendix C: Employer Survey - Annual 2018 Occupation Results 73............................................................................................................................Layoffs 73


..................................................................................................Change in Employment 86

.............................................................................................Occupations Difficult to Fill 89

....................................................................Occupations with Most Voluntary Turnover 90


CALGARY ECONOMYSUMMARYQ4 2018

1

Summary

The Calgary Census Metropolitan Area (CMA) economy was estimated at 2.3% real growth in 2018. Annual real GDP growth is projected to average slightly above 1.0% over the next few years.Calgary Economy

PAST GROWTH

Thanks in part to rising oil prices and a recovering energy sector and its support industries, the Calgary Census Metropolitan Area (CMA) economy posted strong growth of 4.4% in 2017 following two years of significant contraction. Calgary was among the fastest growing major metropolitan areas in Canada in 2017, followed by Vancouver.1

Oil & GasTransp & ware.Manufacturing

Retail tradeAccom & food

Fin, ins, real est.Health

EducationProf, sci, tech.

Construction-6% 0% 6% 12%

-1.5%-1.4%-1.0%

1.0%1.0%

3.9%6.1%6.6%7.5%

9.6%

Calgary Past GDP Growth 2017

CURRENT GROWTH

Economic growth in the Calgary CMA was estimated to have moderated in 2018 relative to 2017’s rebound, with real GDP growth at a rate of 2.3%. Leading sectors included transportation and warehousing, accommodation and food services, and oil and gas. Montreal (2.9%) and Winnipeg (2.7%) were the fastest growing CMAs in the country in 2018.

Transp & ware.Accom & food

Oil & gasHealth

Retail tradeProf, sci, tech.

EducationFin, ins, real est.

ConstructionManufacturing

0% 2% 4% 6%0.4%0.4%0.5%

1.9%1.9%2.0%

2.6%2.9%

3.7%5.0%

Calgary GDP Growth Estimate 2018

FUTURE GROWTH

While population growth in the Calgary CMA is expected to remain relatively high over the next few years and should contribute to gains in the services sector, industries related to the energy sector exhibit a muted growth outlook. Uncertainty in these sectors is related to low oil prices, transportation capacity concerns, and heightened government regulations.

HealthFin, ins, real est.

Prof, sci, tech.Education

Accom & foodRetail trade

Transp & ware.ManufacturingConstruction

Oil & gas0% 1% 2% 3%

0%0.5%

1.1%1.3%1.4%1.4%1.6%

1.9%2.4%2.4%

Calgary GDP Growth Forecast 2019


1 All past and forecast data from Applications Management Consulting Ltd, Calgary & Area Labour Market Forecast: 2019 Winter Report.


2

The discount for Canadian heavy oil, as measured by the Western Canada Select (WCS) price differential to West Texas Intermediate (WTI), averaged 67% or US$40 per barrel in the final quarter of 2018.

OIL PRICES

The price of WTI oil dropped to an average of US$59 per barrel in Q4 2018, from US$70 the previous quarter. WCS, the Canadian heavy oil benchmark, averaged US$19 per barrel, from US$47 in Q3 2018. Consequently, the differential of WTI over WCS widened to record levels (US$40) in the final quarter.2 In a move to improve prices, the Alberta government has mandated an 8.7% oil production cut starting January 1, 2019.

Q4 18

Q3 18

Q2 18

Q1 18

Q4 17

$0 $25 $50 $75

$55

$63

$68

$70

$59

WTI Prices, Quarterly Avg. (US$/bbl)

INFLATION

Consumer prices in Calgary rose 2.4% in December 2018 (y/y), just above the national average (+2.3%). Calgary recorded price growth in all eight major consumer categories, with the highest growth rate in transportation. In December 2018, transportation alone added 1.2 percentage points to the annual inflation rate. Higher gasoline prices (+19%) was a main contributor to the rise in transportation costs.3

All items

Transportation

Alcohol & tobacco

Shelter

Health & pers. care

Food

Clothing & footwear

Household ops

Rec., ed., & reading

0% 4% 8%

0.5%

0.5%

1.3%

1.5%

1.7%

2.1%

3.2%

6.0%

2.4%

Calgary Inflat. Rates Dec 18 (y/y)

WEEKLY EARNINGS

The weekly earnings of payroll employees in the Calgary CMA averaged $1,162 in December 2018, $4 higher than the previous month and $3 higher than December 2017. Calgarians employed in the mining and oil and gas industry had the highest average weekly earnings at $1,927 in December 2018, while accommodation and food services employees had the lowest weekly earnings at $571.4

Dec 18

Nov 18

Dec 17

$0 $400 $800 $1,200

$1,159

$1,158

$1,162

Calgary CMA Avg Weekly Earnings


2 Baytex Energy Corp. Historical Oil Pricing.WTI forecast source: Energy Information Administration, Short Term Energy Outlook, January 15, 2019.

.3 City of Calgary, December 2018 Inflation Review, January 18, 2019.

4 City of Calgary, Corporate Economics, Economics, Labour Market Review, November and December 2018.


3

The number of Calgarians receiving Employment Insurance (EI) benefits declined to 13,880 in Nov. 2018, the lowest level seen since Q1 2015.

BUILDING CONSTRUCTION

Total investment in building construction in the Calgary CMA rose 13% to $8.58 billion year-to-date Nov. 2018. Gains were driven by growth in investment in both the residential sector (+11% to $4.96 billion) and the non-residential sector (+16% to $3.62 billion). Investment in institutional and governmental projects, which made up 41% of non-residential construction spending in Calgary YTD Nov. 2018, increased 69% y/y.5

Res. Buildings

Single

Multi

Non-Res Buildings

Commercial

Industrial

Institutional & Gov.

-40% 0% 40% 80%

69%

-4%

-19%

16%

5%

17%

11%

Calgary Construction Inv. YTD Nov. 18 (y/y)

EMPLOYMENT INSURANCE

Employment Insurance (EI) beneficiaries receiving regular benefits in Calgary fell to 13,880 in November 2018, down 5% from the previous month and down 34% year-over-year. The last time the number of beneficiaries in Calgary was below the 14,000-mark was March 2015 (12,920). This overall downward trend is forecast to continue as Alberta’s economy and labour market move toward recovery.6

Nov 18

Oct 18

Nov 17

0 10,000 20,000 30,000

21,130

14,560

13,880

Calgary EI Recipients

DOWNTOWNOFFICE MARKET

Calgary’s downtown office vacancy rate declined to 24.7% in Q4 2018, from 25.2% the previous quarter and 26.0% year-over-year. This was the eighth consecutive quarter the downtown office market vacancy rate was above 24%. Vacancy is forecast to increase to 26.3% with the addition of the 460,000 sf TELUS Sky building in the first quarter of 2019.7

Q4 2018

Q3 2018

Q2 2018

Q1 2018

Q4 2017

0% 10% 20% 30%

26.0%

25.6%

26.0%

25.2%

24.7%

Calgary Downtown Office Vac. Rates


5 Statistics Canada. Table 34-10-0011-01

6 Statistics Canada. Tables 14-10-0013-01.

7 Statistics Canada. Table 34-10-0175-01.


4

Business bankruptcies in Alberta were up 14% year-over-year to the end of November 2018.

PROJECTS UNDER CONSTRUCTION (UC)

As of December 2018, there was an inventory of 82 major projects (minimum cost of $5 million) under construction in Calgary, valued at $14.2 billion. Construction began on three major Calgary projects in Q4 2018: the 45-storey 11th & 11th Residential Tower ($30.0M), Calgary Airport Trail Expansion Phase 2 ($153.4M), and the 153 room Meadow Mile Holiday Inn & Suites ($10.0M).8

InfrastructureMixed-use

InstitutionalCommercialResidential

PipelineTourism/Rec

RetailIndustrial

0 2 4 6

0.10.10.40.5

1.11.2

2.03.9

5.1

Calgary Projects (UC) $bill

PROJECTS PROPOSED (P)

There were 74 major proposed (P) projects in Calgary as of December 2018, valued at an estimated $13.0 billion. Significant projects announced in the final quarter of the year include a $400 million Calgary Arts Commons Expansion and $500 million BMO Centre Expansion. The Alberta government investment in the BMO Centre is expected to create 2,250 jobs and contribute $223 million/yr to the province’s economy.9

InfrastructureTourism/Rec

Mixed-useResidential

CommercialInstitutional

IndustrialRetail

0 2 4 6

0.1

0.2

0.4

0.5

1.3

1.3

3.1

6.0

Calgary Projects (P) $bill

BUSINESS BANKRUPTCIES

Sixteen Alberta businesses filed for bankruptcy in November 2018, up slightly from the previous month and relatively unchanged year-over-year.

To the end of November 2018, a total of 150 Alberta businesses filed for bankruptcy, up 14% from 132 bankruptcies filed from Jan. - Nov. 2017.10

Nov 18

Oct 18

Nov 17

0 5 10 15 20

15

13

16

Alberta Business Bankruptcies


8 Alberta Government, Inventory of Alberta Major Projects.

9 https://www.alberta.ca/release.cfm?xID=622609AE463F0-9CE5-8762-63BFB72775EA607B

10 Office of the Superintendent of Bankruptcy Canada, Insolvency Statistics in Canada - November 2018.

https://www.alberta.ca/release.cfm?xID=622609AE463F0-9CE5-8762-63BFB72775EA607B

https://www.alberta.ca/release.cfm?xID=622609AE463F0-9CE5-8762-63BFB72775EA607B

JOB VACANCIESSUMMARYQ4 2018

5

The number of job vacancies rose 3% in the Calgary region, 15% in the Edmonton region, and 12% in the rest of Alberta year-over-year in Q3 2018. Overall, Alberta employers reported about 58,870 job vacancies in Q3 2018, a 9.5% increase compared to Q3 2017.

Alberta businesses reported 58,870 job vacancies in Q3 2018, up 5,130 (+9.5%) from Q3 2017. The province’s overall job vacancy rate increased to 2.9% in the third quarter of 2018, from 2.7% a year earlier. In Calgary, job vacancies were up by 625 (+3.0%) year-over-year, while in Edmonton, the number of job vacancies increased by 2,375 (+14.8%). Calgary’s job vacancy rate stood at 2.8% in Q3 2018, up slightly from 2.7% the previous year, while Edmonton’s job vacancy rate was 2.7%, up from 2.5% in Q3 2017. The job vacancy rate is the total number of job vacancies as a percentage of labour demand (the sum of all occupied plus vacant jobs). An increase in the vacancy rate suggests employers are having more difficulties filling positions.11

Job Vacancies


11 Statistics Canada. Table 14-10-0325-01 Job vacancies, payroll employees, job vacancy rate, and average offered hourly wage by provinces and territories, quarterly, unadjusted for seasonality.

Alberta

Calgary

Edmonton

Rest of Alberta

0 10,000 20,000 30,000 40,000 50,000 60,000

17,145

16,025

20,570

53,740

19,275

18,400

21,195

58,870

Job Vacancies, AlbertaQ3 2018 Q3 2017

LABOUR FORCE STATISTICSCALGARY SUMMARYQ4 2018

6

Employment in the Calgary CMA averaged 842,000 in the final quarter of 2018, up 0.9% year-over-year.

PARTICIPATION

Calgary’s labour force participation was 72.6% in the final quarter of 2018, up slightly from 72.2% the previous quarter but down from 73.3% in Q4 2017. Men had a higher labour force participation rate (77.7%) than women (66.6%) in Q4 2018.12

Throughout 2018, Calgary’s participation rate ranged from a high of 74.4% in February and March, to a 16-year low of 71.9% in August. Among major metropolitan areas in Canada, Calgary (72.9%) and Edmonton (72.2%) had the highest annual average participation rates in 2018.

EMPLOYMENT

Employment in the Calgary CMA gained some momentum in the final quarter of 2018, and was up by 14,100 or 1.7% compared to the third quarter of 2018. Over the previous 12 months, Calgary added 7,900 jobs, for a modest year-over-year gain of 0.9%.

Employment in Calgary is estimated to have increased by 1.1% in 2018 (8,000 net jobs). Aside from minor contractions in oil and gas and agriculture, all other major industries grew in 2018, with health services (+2.2%), and professional and scientific services (+1.6%) leading the way.13

UNEMPLOYMENT

Calgary’s unemployment rate settled at 7.6% in the last quarter of 2018, down from 8.2% in Q3 2018, and relatively unchanged year-over year (7.5%).

In 2018, St. John’s NL had the highest average unemployment rate among major metropolitan areas in Canada at 8.4%, followed by Calgary (7.7%), Saskatoon (6.7%) and Edmonton (6.4%). Canada’s unemployment rate averaged 5.8% in 2018, the lowest rate since comparable data became available in January 1976.

Labour Force Statistics - Calgary


12 The participation rate is the number of persons employed, or unemployed but looking for a job, divided by the total working age population.

13 Forecast data from Applications Management Consulting, Calgary & Area Employment Forecast, Winter 2019.

Calgary Labour Force Stats Q4 2018 Q3 2018 Q4 2017

✓ Participation Rate 72.6% 72.2% 73.3%

✓ Employment Rate 67.1% 66.3% 67.9%

✓ Unemployment Rate 7.6% 8.2% 7.5%Source: Statistics Canada. Table 14-10-0294-01

LABOUR FORCE STATISTICSCALGARY SUMMARYQ4 2018

7

TYPE OF WORK

The number of Calgarians working full-time rose to 680,400 in Q4 2018, up 0.9% (+6,100) year-over-year. Women accounted for all the increase in full-time work (+5.1% or +14,200), while full-time work among men declined by 2.0% or -8,100.

Calgarians working part-time also rose to 161,500 in the final quarter of 2018, up 2.7% (+4,200) year-over-year. Part-time employment among men jumped 37% (+17,100), offset by a 12% (-12,900) drop in part-time employment among women.

GENDER

Employment increased 2.0% (+9,000) year-over-year for men in the fourth quarter of 2018, while employment rose 0.3% (+1,300) for women.

Overall, the unemployment rate for men declined to 7.2% in Q4 2018, while the unemployment rate for women rose to 6.8%. Men aged 15 - 24 years had the highest unemployment rate in the final quarter at 13%, while women aged 25 - 54 years had the lowest unemployment rate at 6.1%.

AGE

Employment among Calgarians aged 25 - 54 years fell 1.2% (-6,800) on the year in the final quarter of 2018, the only major age category to record a loss. Employment rose 10% (+15,500) among Calgarians aged 55+ years and 1.8% (+1,600) among youth aged 15 - 24 years.

In the fourth quarter of 2018, 11% of all employed Calgarians were aged 15 - 24 years, 69% were aged 25 - 54 years and 20% were aged 55+ years.


Source: Statistics Canada. Table 14-10-0095-01 Labour force characteristics by census metropolitan area, three-month moving average, unadjusted for seasonality

Men (15 yrs+) Total

Men (15-24 yrs)

Men (25-54 yrs)

Men (55 yrs+)

Women (15 yrs+) Total

Women (15-24 yrs)

Women (25-54 yrs)

Women (55 yrs+)

0% 5% 10% 15% 20%9.1%

5.6%

7.0%

6.4%

10.1%

5.9%

17.2%

7.9%

7.5%

6.1%

10.6%

6.8%

7.1%

6.3%

13.0%

7.2%

Unemployment Rates by Gender and Age, Calgary CMAQ4 2018 Q4 2017

LABOUR FORCE STATISTICSALBERTA: INDIGENOUS PEOPLES SUMMARYQ4 2018

8

There were 100,700 employed Indigenous peoples living off-reserve in Alberta in Q4 2018, representing 4.3% of Alberta’s overall employment.

PARTICIPATION

Alberta’s labour force participation rate for Indigenous peoples living off-reserve declined to 66.3% in Q4 2018, from 72% the previous year. Indigenous men had a higher labour force participation rate (73.2%) than women (59.7%) in Q4 2018.

The participation rate for non-Indigenous Albertans was unchanged at 71.5% in Q4 2018.

EMPLOYMENT

In Q4 2018, there were 100,700 employed Indigenous peoples living off-reserve in Alberta, down 9.6% year-over-year. Approximately 22% were employed in the Calgary Economic Region (ER) and 35% were employed in the Edmonton ER.

The employment rate for Indigenous peoples dropped nearly 7 percentage points y/y to 58.8% in Q4 2018. The employment rate for non-Indigenous Albertans rose to 67.3% in Q4 2018, from 66.8% the previous year.

UNEMPLOYMENT

There were 12,900 unemployed Indigenous peoples living off-reserve in Alberta in Q4 2018, up from 10,700 in Q4 2017. The unemployment rate for Indigenous peoples in Alberta rose to 11.4% in Q4 2018, from 8.7% a year earlier.

Quebec had the lowest unemployment rate for Indigenous peoples living off-reserve in Q4 2018 (5.4%), while Prince Edward Island had the highest rate (15.6%).

Labour Force Statistics - Alberta: Indigenous Peoples


Alberta Labour Force Stats Indigenous(unadjusted 3-month moving avg)

Indigenous(unadjusted 3-month moving avg)

Non-Indigenous(unadjusted 3-month moving avg)Non-Indigenous

(unadjusted 3-month moving avg)

Q4 2018 Q4 2017 Q4 2018 Q4 2017

✓ Participation Rate 66.3% 72.0% 71.5% 71.5%

✓ Employment Rate 58.8% 65.7% 67.3% 66.8%

✓ Unemployment Rate 11.4% 8.7% 5.9% 6.6%Statistics Canada and Alberta Government, Labour Force Stats, Dec. 2018 Alberta Indigenous People Living Off-Reserve Package, unadjusted 3-month moving average, and Statistics Canada and Employment and Social Development Canada, Labour Market Bulletin-Alberta Dec. 2018, unadjusted 3-month moving average.

LABOUR FORCE STATISTICSALBERTA: INDIGENOUS PEOPLES SUMMARYQ4 2018

9

TYPE OF WORK

Year-over-year, employment for Indigenous peoples living off-reserve in Alberta declined 9.6% (-10,700) in the final quarter of 2018.

The number of Indigenous peoples working full-time fell to 82,800 in Q4 2018, down 8.7% (-7,900) year-over-year.

Part-time employment also dropped by 13.5% (-2,800) year-over-year to 17,900 in Q4 2018.

INDUSTRY

Nearly half of all employed Indigenous peoples living off-reserve (48,200) worked in four industries in the fourth quarter of 2018. Sixteen per cent (16,000) were employed in the construction industry, 13% (13,200) in the wholesale and retail trade industry, 10% (9,900) in the health care and social assistance industry and 9% (9,100) in the transportation and warehousing industry.

OCCUPATION

Employment among Indigenous peoples living off-reserve in Alberta declined in 7 of 9 occupation categories year-over-year in Q4 2018. Employment in sales and services occupations dropped by 36%, while employment in management occupations rose 70%.

About half of all employed Indigenous peoples living off-reserve (49,500) worked in the trades, transport and equipment operators and sales and service occupation categories in Q4 2018.


Source: Statistics Canada and Alberta Government, Labour Force Stats, December 2018 Alberta Indigenous People Living Off-Reserve Package, January 4, 2019, Unadjusted, 3-month moving average.

Trades, Transport & Equip Operators

Sales & Service

Business, Finance & Admin

Ed, Law, Social, Community & Gov

Management

Health

Natural Resources

Manufacturing & Utilities

Natural & Applied Sciences

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000

4,600

4,100

5,600

6,900

5,000

13,700

16,000

31,300

23,500

3,000

3,700

4,400

4,700

8,500

10,300

14,900

20,100

29,400

Employment by Occupation, Indigenous Peoples Living Off-Reserve, AlbertaQ4 2018 Q4 2017

LABOUR FORCE STATISTICSALBERTA: NEW IMMIGRANT SUMMARYQ4 2018

10

Employment for Alberta’s new immigrants (landed 5 or less years) rose 6.5% year-over-year in the final quarter of 2018.

PARTICIPATION

Alberta’s labour force participation rate for new immigrants (landed 5 or less years) jumped to 76.6% in Q4 2018, from 72.6% the previous year. This increase moved the participation rate for new immigrants nearly 5 percentage points higher than the participation rate for all landed immigrants in Q4 2018 (71.8%).

EMPLOYMENT

There were 104,400 employed new immigrants in Alberta in the final quarter of 2018, up 6.5% (+6,400) year-over-year. Approximately 82% of Alberta’s new immigrants were employed full-time in Q4 2018.

The employment rate for new immigrants stood at 68.4% in Q4 2018, compared to 66.8% for all landed immigrants in Alberta.

UNEMPLOYMENT

There were 12,500 unemployed new immigrants in Alberta in Q4 2018, up significantly from 6,900 in Q4 2017. As a result, the unemployment rate for Alberta’s new immigrants rose to 10.7% in Q4 2018, compared to 6.6% the previous year.

Alberta had the second highest unemployment rate for new immigrants in Q4 2018, after Nova Scotia (14.5%).

Labour Force Statistics - Alberta: New Immigrants


Alberta Labour Force Stats New Immigrants(unadjusted 3-month moving avg)New Immigrants

(unadjusted 3-month moving avg)All Landed Immigrants

(unadjusted 3-month moving avg)All Landed Immigrants

(unadjusted 3-month moving avg)

Q4 2018 Q4 2017 Q4 2018 Q4 2017

✓ Participation Rate 76.6% 72.6% 71.8% 69.9%

✓ Employment Rate 68.4% 67.9% 66.8% 64.3%

✓ Unemployment Rate 10.7% 6.6% 6.9% 8.0%Statistics Canada. Table 14-10-0082-01 Labour force characteristics by immigrant status, three-month moving average, unadjusted for seasonality

INDUSTRY EMPLOYMENT SUMMARY

Industry Employment

These are the industries that posted the greatest change in employment in the Calgary CMA and Alberta in Q4 2018 (y/y).

Calgary CMA Highlights

Health Care & Social Services

+14,900 (+17%)

Other Services

+7,300 (+22%)

Public Administration

-5,500 (-18%)

Construction

-5,200 (-6.5%)

Alberta Highlights

Health Care & Social Services

+18,100 (+6.8%)

Bus., Building & Support Services+9,100 (+11%)

Wholesale & Retail Trade

-9,700 (-2.9%)

Fin., Ins., Real Estate & Leasing

-5,300 (-4.7%)

Sources: Calgary data: Statistics Canada. Table 14-10-0097-01 Employment by industry, three-month moving average, unadjusted for seasonality, census metropolitan areas. Alberta data: Statistics Canada. Table 14-10-0355-01 Employment by industry, monthly, seasonally adjusted, quarterly average. Forecast data from Applications Management Consulting, Calgary & Area Employment Forecast, Winter 2019.


Q4 2018

11

All industriesHealth Care & Social Services

Prof. Scien. & Tech.Education

Accommodation & FoodTransp. & Warehousing

Public AdministrationOther Services

Fin. Ins. & Real EstateArts Ent. & Recreation

Info & CultureWholesale & Retail Trade

ManufacturingConstruction

Primary & Utilities0% 1.0% 2.0% 3.0%

0.4%0.5%

0.6%0.7%

0.9%0.9%

1.0%1.0%

1.1%1.2%

1.3%1.3%

1.6%2.2%

1.2%

2019 Forecast Change in Employment by Industry, Calgary CMA

EMPLOYER SURVEYSUMMARYQ4 2018

12

Employer Survey

Survey Results: 201 micro-sized employers with <10 employees were surveyed in Q4 2018.

PAST BUSINESS ACTIVITY

On balance, 11% of employers reported that their company downsized in the 12 months prior to their survey (13% said they expanded and 24% said they downsized), similar to the Q4 2017 results.

Results varied by industry with 5 of 10 industries on balance reporting business downsizing.

2018

2017

2016

2015

2014

-20% -10% 0% 10%

Q4 Past Bus. Expansion (last 12 mths)

FUTURE BUSINESS ACTIVITY

On balance, 6% of employers anticipate a business downsize in the 12 months following their survey (12% anticipate an expansion and 18% anticipate a downsize), down significantly from the Q4 2017 results when 9% of employers on balance anticipated a business expansion.

Results varied by industry with 9 of 10 industries on balance anticipating a business downsize in the next 12 months.

2018

2017

2016

2015

2014

-10% 0% 10% 20% 30%

Q4 Anticipated Bus. Expansion (next 12 mths)

LAYOFFS

Seven per cent of employers reported that their companies laid off workers in the 3 months prior to their survey, down from 12% in Q4 2017.

Overall, employers reported about 33 people were laid off, representing a layoff rate of 3.5%, down from 4.4% in Q4 2017.

Over half of total layoffs were reported in the construction industry.

2018

2017

2016

2015

2014

0% 5% 10% 15%

Q4 Layoffs



13

Vacancies

The most frequently reported vacant positions were: ‣ insurance agents & brokers‣ truck drivers

Difficulty Recruiting

The positions employers reported the most difficulty recruiting were:‣ truck drivers‣property administrators‣material handlers

Voluntary Turnover

The positions employers reported had the highest voluntary turnover were:‣administrative officers‣ receptionists‣ truck drivers

Turnover Rate

Twenty-five per cent of employers reported approximately 120 employees left as a result of voluntary turnover in the 12 months prior to their survey. Overall, the voluntary turnover rate was 12.7%.

VACANT POSITIONS

Overall, 11% per cent of employers reported they had 34 vacant positions that needed to be filled at the time of their survey, down slightly from 12% in Q4 2017.

20182017201620152014

0% 10% 20% 30%

Q4 Vacant Positions

FUTURE EMPLOYMENT

Once any current vacant positions are filled, 1% of employers on balance anticipate employment will decrease by a net 10 people over the next three months.

20182017201620152014

-5% 0% 5% 10%15%

Q4 Future Employment

DIFFICULTY RECRUITING

Employers were asked if they had difficulty recruiting qualified employees in the 12 months prior to their survey. Twelve per cent of employers reported difficulty recruiting, down from 16% in Q4 2017.

20182017201620152014

0% 10% 20% 30%

Q4 Past Difficulty

PAST TURNOVER

Employers were asked if they had any voluntary turnover in the 12 months prior to their survey. Twenty-five per cent of employers reported voluntary turnover, the same as in Q4 2017.

20182017201620152014

0% 25% 50%

Q4 Past Turnover



14

Employers reported word of mouth/employee referrals was the most successful recruitment method in the 12 months prior to their survey.

Most Successful Recruitment Methods

Employers reported that a positive work environment was the most successful employee retention strategy in the 12 months prior to their survey.

Most Successful Employee Retention Strategies

Word of mouth/employee referralsCareer and classified websites

Social mediaWalk-ins/unsolicited resumes

Post-secondary institutionsCompany website/internal postings

Industry associationsRehires

OtherUnsure

NoneDid not hire in the last 12 months 50%

1%3%

2%1%1%1%2%2%3%

12%19%

Positive work environment

Provide a job in this economy

Competitive salary

Excellent management/supervision

Flexible work measures

Interesting/challenging work

Competitive benefits package

Excellent coworkers

Other

Unsure

Don't have/need a strategy 30%

4%

7%

4%

4%

6%

7%

8%

8%

9%

10%



15

Mature workers, youth, and single parents are the top three diversity groups currently employed by micro-sized employers.

Yes

Mature workersYouth

Single parentsNew immigrantsFrench speaking

Persons with disabilitiesIndigenous Peoples

LGBTQ2Other groups

Veterans0% 10% 20% 30% 40% 50% 60% 70%

4%

6%

7%

8%

10%

18%

18%

29%

31%

61%

Do you currently employ people from these diversity groups?

Youth, new immigrants and persons with disabilities are the top three diversity groups employers plan to recruit in the next year.

Yes

YouthNew immigrants

Persons with disabilitiesMature workersFrench speaking

Indigenous peoplesVeterans

Other groupsLGBTQ2

Single parentsUnsure

No plansNot recruiting in the next 12 months

0% 10% 20% 30% 40% 50% 60%51%

35%2%

0%1%1%1%1%1%1%

2%2%

6%

Do you plan to recruit people from these groups in the next 12 months?


Employer Survey - Q4 2018 Results

The purpose of the quarterly survey is to gather information from Calgary and area employers on their recruitment and retention practices and various other employment issues they are facing. Over the course of the year, employers will be divided into four categories based on the number of employees in the company and results of the survey will be reported on as follows:

✓ Q1 2018: Large-sized companies with 100+ employees

✓ Q2 2018: Medium-sized companies with 50 – 99 employees

✓ Q3 2018: Small-sized companies with 10 – 49 employees

✓ Q4 2018: Micro-sized companies with <10 employees

Survey ProfileThe 201 micro-sized employers surveyed employ approximately 948 people. Of this total, 80 per cent are full-time employees, 9 per cent are part-time employees, and 11 per cent are either contract, seasonal, casual, temporary or relief staff.

How many people does your company employ in the Calgary region?

”Other” represents companies in any of the following industries: agriculture, utilities, information & culture,management of companies, administrative & support services, educational services, other services or public administration.

Industry Total Employees

Number of Companies

Mining & Oil & Gas 70 20Construction 74 21Manufacturing 121 20Wholesale & Retail Trade 81 20Transportation & Warehousing 90 20Professional, Scientific & Technical Services 104 20Health Care & Social Assistance 122 20Accommodation & Food Services/Arts & Entertainment 82 20Finance, Insurance, Real Estate & Leasing 111 20Other 93 20Total 948 201


EMPLOYER SURVEYQ4 2018 Survey Results: Micro-sized employers with <10 employees

16

Past Business Activity

“There was a time when I was taking on larger projects, but with the oil industry the way it is I've downsized considerably.” - Mining & Oil & Gas

On balance, 11 per cent of the employers said their company downsized in the previous 12 months, unchanged from the 2017 results.Overall, micro-sized employers experienced no improvement in past business activity year-over-year. Thirteen per cent of the employers surveyed in Q4 2018 reported their company expanded in the 12 months prior to their survey and 24 per cent said their company downsized, resulting in a negative balance of 11 per cent.14 In Q4 2017, 12 per cent of the employers reported they expanded and 23 per cent said they downsized, also resulting in a negative balance of 11 per cent.

While results overall were similar year-over-year, there were some differences among industries. In Q4 2018, notable improvements in past business activity were seen among the manufacturing and health care and social assistance employers. On the other hand, employers in the wholesale and retail trade and ‘other’ industry categories, suffered increased downsizing when compared to the 2017 results. In addition, employers in the mining and oil and gas, construction and professional, scientific and technical services industry continued to report downsizing similar to the previous year’s results.Past Business ActivityPercentage of companies that expanded or downsized in the 12 months prior to their survey

Expanded Downsized Balance Expanded Downsized BalanceOverall Results 12% 23% -11% 13% 24% -11%

Results by IndustryMining & Oil & Gas 5% 30% -25% 20% 40% -20%Construction 10% 40% -30% 10% 43% -33%Manufacturing 15% 25% -10% 25% 10% 15%Wholesale & Retail Trade 20% 25% -5% 0% 35% -35%Transportation & Warehousing 10% 5% 5% 15% 25% -10%Professional, Scientific & Technical Services 15% 30% -15% 5% 15% -10%Health Care & Social Assistance 5% 30% -25% 15% 10% 5%Accommodation & Food Services/Arts & Entertainment 20% 5% 15% 10% 5% 5%Finance, Insurance, Real Estate & Leasing 10% 14% -5% 30% 25% 5%Other 10% 25% -15% 5% 35% -30%

Q4 2017 Q4 2018

!11%$ !11%$

!30%$

!20%$

!10%$

0%$

10%$

20%$

Q4$2017$ Q4$2018$

Has$your$company$expanded$or$downsized$$in$the$last$12$months?$

Expanded$ Downsized$ Balance$


14 Percentage of employers reporting a business expansion minus percentage of employers reporting a business downsize.

17 EMPLOYER SURVEY

Comments

‣ “We've been the same size for the last 3 years.” - Accommodation & Food Services/Arts & Entertainment

‣ “We have initiated a new winter schedule, where we're only open 4 days per week at 6 hours per day.” - Accommodation & Food Services/Arts & Entertainment

‣ “It's been a slow year.” - Construction

‣ “We're down from 18 employees a few years ago to only 2 employees.” - Finance, Insurance, Real Estate & Leasing

‣ “We've expanded because we've taken on more practicum students and formed more partnerships with resource centres.” - Health Care & Social Assistance

‣ “Our sales are way down.” - Manufacturing

‣ “The company is pretty dormant in Calgary right now due to the price of oil.” - Mining & Oil & Gas

‣ “If I were to compare it to last year, business is much slower.” - Transportation & Warehousing

‣ “We've downsized due to the wage increases in Alberta.” - Wholesale & Retail Trade


18 EMPLOYER SURVEY

Future Business Activity

“I've been through four economic downturns and this is the worst one because I don't know when the end will be.” - Transportation & Warehousing

On balance, 6 per cent of the employers anticipate a business downsize in the next 12 months.Micro-sized employers are not particularly optimistic about the next 12 months, reflecting fewer anticipated expansions and more anticipated business downsizing. Twelve per cent of the employers anticipate their company will expand in the 12 months following their survey and 18 per cent anticipate their company will downsize, for a negative balance of 6 per cent.15 In Q4 2017, 18 per cent anticipated an expansion and 9 per cent anticipated a downsize, for a positive balance of 9 per cent.

Six of 10 industries anticipate a business downsize in the next year, on balance, led by the mining and oil and gas (-30 per cent), wholesale and retail trade (-20 per cent) and construction (-19 per cent) industries. And while the balance of opinion was slightly positive for the professional, scientific and technical services, accommodation and food services/arts and entertainment and ‘other’ industries, results were down compared to the previous year. Future Business ActivityPercentage of companies that anticipate an expansion or downsize in the 12 months following their survey

Expansion Downsize Balance Expansion Downsize BalanceOverall Results 18% 9% 9% 12% 18% -6%

Results by IndustryMining & Oil & Gas 10% 15% -5% 5% 35% -30%Construction 15% 20% -5% 14% 33% -19%Manufacturing 20% 5% 15% 10% 15% -5%Wholesale & Retail Trade 10% 10% 0% 0% 20% -20%Transportation & Warehousing 15% 5% 10% 20% 25% -5%Professional, Scientific & Technical Services 35% 5% 30% 25% 15% 10%Health Care & Social Assistance 20% 10% 10% 5% 10% -5%Accommodation & Food Services/Arts & Entertainment 30% 10% 20% 10% 0% 10%Finance, Insurance, Real Estate & Leasing 5% 5% 0% 25% 25% 0%Other 25% 5% 20% 10% 5% 5%

Q4 2017 Q4 2018

9%#

$6%#

$20%#

$10%#

0%#

10%#

20%#

Q4#2017# Q4#2018#

Do#you#an(cipate#a#business#expansion#or#downsize#in#the#next#12#months?#

Expansion# Downsize# Balance#


15 Percentage of employers anticipating a business expansion minus percentage of employers anticipating a business downsize.

19 EMPLOYER SURVEY

Comments

‣ “I'm in the process of closing the business.” - Construction

‣ “Pretty soon this business will exist in name only.” - Finance, Insurance, Real Estate & Leasing

‣ “We expect the business to grow, but not in Canada.” - Mining & Oil & Gas

‣ “The company is mainly focusing on operations in the United States right now.” - Mining & Oil & Gas

‣ “We're winding the company down.” - Mining & Oil & Gas

‣ “There will be continued downsizing, unless our economy turns around and the price of oil improves.” - Mining & Oil & Gas

‣ “Given the current economic climate, there may be some downsizing.” - Professional, Scientific & Technical Services

‣ “Everyone here is a contractor now and the business is pretty much dead.” - Professional, Scientific & Technical Services

‣ “I'm going to put a hold on my company soon.” - Wholesale & Retail Trade

‣ “Going by the trend, I expect continued downsizing.” - Wholesale & Retail Trade


20 EMPLOYER SURVEY

Layoffs

“We haven't laid anyone off, but we've cut back their hours because we can't afford to pay them $15 per hour.” - Wholesale & Retail Trade

Seven per cent of the employers laid off 33 workers in the previous three months.Seven per cent of the employers reported they laid off workers in the three months prior to their survey (for reasons other than seasonality), down from 12 per cent in Q4 2017. Nineteen per cent of the construction employers said they laid off workers (down slightly from 20 per cent the previous year), compared to none of the manufacturing, finance, insurance, real estate and leasing, mining and oil and gas, and accommodation and food services/arts and entertainment employers. Compared to Q4 2017, significantly fewer wholesale and retail trade, health care and social assistance and manufacturing employers reported they laid off workers.

In Q4 2018, employers reported about 33 people were laid off, representing a layoff rate of 3.5 per cent. This is down from the 2017 results when employers reported 39 people were laid off, representing a layoff rate of 4.4 per cent. The construction industry had the highest layoff rate in Q4 2018 at 24.3 per cent, double the rate in Q4 2017. The remaining industries reported very few to no layoffs (in numbers) with layoff rates ranging from 0 to 6.5 per cent (6 layoffs). Additional details on layoffs can be found in Appendix B.

0%#0%#0%#0%#

5%#5%#

10%#15%#15%#

19%#7%#

0%# 5%# 10%# 15%# 20%# 25%#

Accomm.#&#Food/Arts#&#Ent.#Mining#&#Oil#&#Gas#

Fin.,#Insur.,#Real#Est.#&#Leasing#Manufacturing#

Health#Care#&#Social#Assistance#Wholesale#&#Retail#Trade#

TransportaLon#&#Warehousing#Professional,#ScienLfic#&#Tech.#

Other#ConstrucLon#

Overall#

Percentage)of)companies)that)laid)off)employees)in)the)three)months)prior)to)survey)

Q4#2018# Q4#2017#

Industry Total Layoffs

Construction 9Other 3Professional, Scientific & Technical Services 3Transportation & Warehousing 2Wholesale & Retail Trade 7Health Care & Social Assistance 4Manufacturing 8Finance, Insurance, Real Estate & Leasing 2Mining & Oil & Gas 1Accommodation & Food Services/Arts & Entertainment 0Total 39 Layoff rate is the number of layoffs as a percent of total employment.

Q4 2017Number of layoffs and layoff rates in the three months prior to survey

Layoff Rate

Total Layoffs

12.2% 183.8% 63.4% 52.2% 26.5% 14.3% 17.4% 02.4% 01.4% 00.0% 04.4% 33

Layoff rate is the number of layoffs as a percent of total employment.

Q4 2018Q4 2017Number of layoffs and layoff rates in the three months prior to survey

Layoff Rate

24.3%6.5%4.8%2.2%1.2%0.8%0.0%0.0%0.0%0.0%3.5%

Q4 2018Number of layoffs and layoff rates in the three months prior to survey


21 EMPLOYER SURVEY

Vacant Positions

“We do need an Executive Director, but we can't afford to pay the salary at this point. We're a charitable organization.” - Health Care & Social Assistance

Eleven per cent of the employers had 34 vacant positions that needed to be filled.Overall, 11 per cent of the employers reported they had vacant positions that needed to be filled at the time of their survey, compared to 12 per cent in Q4 2017. One quarter of the professional, scientific and technical services employers had vacant positions, compared to none of the mining and oil and gas employers.

Employers reported they had 34 vacancies that needed to be filled at the time of their survey, resulting in an overall vacancy rate of 3.5 per cent. Vacancy rates ranged from a high of 6.3 per cent in the professional, scientific and technical services industry, to below 2.0 per cent in the construction, wholesale and retail trade, and mining and oil and gas industries. Additional details on vacant positions can be found in Appendix B.

0%#5%#5%#

10%#10%#

15%#15%#15%#15%#

25%#11%#

0%# 10%# 20%# 30%#

Mining#&#Oil#&#Gas#Construc8on#

Wholesale#&#Retail#Trade#Health#Care#&#Social#Assistance#

Other#Fin.,#Insur.,#Real#Est.#&#Leasing#

Manufacturing#Transporta8on#&#Warehousing#Accomm.#&#Food/Arts#&#Ent.#

Professional,#Scien8fic#&#Tech.#Overall#

Percentage)of)companies)with)vacant)posi3ons)that)needed)to)be)filled)at)3me)of)survey)

Q4#2018# Q4#2017#

Industry # of Vacant Positions

Total Employees

Vacancy Rate

# of Vacant Positions

Total Employees

Vacancy Rate

Professional, Scientific & Technical Services 3 89 3.3% 7 104 6.3%Finance, Insurance, Real Estate & Leasing 4 84 4.5% 7 111 5.9%Transportation & Warehousing 4 91 4.2% 5 90 5.3%Accommodation & Food Services/Arts & Entertainment 6 85 6.6% 3 82 3.5%Manufacturing 4 108 3.6% 4 121 3.2%Other 7 80 8.0% 3 93 3.1%Health Care & Social Assistance 2 93 2.1% 3 122 2.4%Construction 2 74 2.6% 1 74 1.3%Wholesale & Retail Trade 2 108 1.8% 1 81 1.2%Mining & Oil & Gas 4 73 5.2% 0 70 0.0%Total 38 885 4.1% 34 948 3.5%Vacancy rate is the number of vacant positions divided by all positions (vacant and occupied)

Q4 2017 Q4 2018Number of Vacant Positions and Vacancy Rates


22 EMPLOYER SURVEY

Future Employment

“To be honest we have delayed hiring because of the uncertainty of the economy.”- Professional, Scientific & Technical Services

On balance, 1 per cent of the employers anticipate employment in their company will decrease over the next three months.Once any current vacant positions are filled, 4 per cent of the employers anticipate employment in their company will increase over the next three months, 5 per cent anticipate employment will decrease, and 91 per cent anticipate employment will stay about the same, for a negative balance of 1 per cent.16 In Q4 2017, 7 per cent of employers anticipated employment would increase and 4 per cent anticipated employment would decrease, for an overall positive balance of 3 per cent.

For 9 of the 10 industries, results were fairly neutral, ranging between 5 per cent of employers anticipating employment would increase and 5 per cent of the employers anticipating employment would decrease. The exception was the mining and oil and gas industry, with 10 per cent of the employers anticipating employment would decrease over the next three months, a further deterioration compared to the previous year’s results.

3%#

$1%#

$10%#

$5%#

0%#

5%#

10%#

Q4#2017# Q4#2018#

Do#you#an(cipate#employment#will#increase,##decrease#or#stay#the#same#in#the#next#3#months?#

Increase# Decrease# Balance#


16 Percentage of employers that anticipate employment in their company will increase in the next three months minus the percentage of employers that anticipate employment will decrease.

23 EMPLOYER SURVEY

Future EmploymentPercentage of companies that anticipated an increase or decrease in total employment in the 3 months following their survey

Increase Decrease Balance Increase Decrease BalanceOverall Results 7% 4% 3% 4% 5% -1%

Results by IndustryMining & Oil & Gas 5% 5% 0% 5% 15% -10%Construction 10% 10% 0% 5% 10% -5%Manufacturing 5% 10% -5% 5% 5% 0%Wholesale & Retail Trade 5% 5% 0% 0% 5% -5%Transportation & Warehousing 10% 0% 10% 10% 5% 5%Professional, Scientific & Technical Services 15% 5% 10% 0% 0% 0%Health Care & Social Assistance 10% 0% 10% 0% 0% 0%Accommodation & Food Services/Arts & Entertainment 10% 10% 0% 5% 0% 5%Finance, Insurance, Real Estate & Leasing 5% 0% 5% 5% 10% -5%Other 0% 0% 0% 5% 0% 5%

Q4 2017 Q4 2018

Overall, in the three months following their survey, employers anticipate employment will increase by 12 and decrease by 22, for a net employment decrease of 10 people. Results ranged from an anticipated net increase of 2 people among ‘other’ employers, to a net decrease of 4 people among manufacturing employers. Additional details on anticipated changes in employment can be found in Appendix B.

Industry Increase #

Decrease # Net # Increase

#Decrease

# Net #

Other 0 0 0 2 0 2Accommodation & Food Services/Arts & Entertainment 2 2 0 1 0 1Health Care & Social Assistance 3 0 3 0 0 0Professional, Scientific & Technical Services 4 3 1 0 0 0Construction 2 3 -1 2 3 -1Wholesale & Retail Trade 1 2 -1 0 1 -1Finance, Insurance, Real Estate & Leasing 1 0 1 1 3 -2Mining & Oil & Gas 1 1 0 2 4 -2Transportation & Warehousing 3 0 3 2 5 -3Manufacturing 1 2 -1 2 6 -4Total 18 13 5 12 22 -10

Q4 2017 Q4 2018Anticipated change in employment over the next three months (persons)


24 EMPLOYER SURVEY

Most Successful Recruitment Methods

“The last time we hired was through the temporary foreign worker program.We're exploring that route again right now.” - Manufacturing

Word of mouth/employee referrals was the most successful recruitment method.Organizations use a variety of methods to recruit workers. Employers were asked to specify the recruitment method that was the most successful over the last 12 months. For micro-sized firms, word of mouth/employee referrals was the most successful, reported by 19 per cent of the employers, followed by career and classified websites (Indeed, Kijiji, Job Bank and Monster). Of the career and classified websites mentioned, Indeed was by far the most successful, reported by 13 of 21 employers. Half of the employers said they did not hire in the last 12 months.

Comments‣ “We're on the 2A Highway, so we use signage. It can be hard to find people who want to work here.”

- Accommodation & Food Services/Arts & Entertainment

‣ “We always recruit through the summer student programs because that's the only change in employees we have. We use Young Canada Works.” - Accommodation & Food Services/Arts & Entertainment

‣ “I don't really have a successful strategy. That's why the position is still open.” - Construction

‣ “Last year 42% of our postings filled by internal applicants on a career path. We also use word of mouth as well as Indeed and LinkedIn.” - Finance, Insurance, Real Estate & Leasing

‣ “We take on practicum students that apply to us from various universities.” - Health Care & Social Assistance

‣ “We use Indeed and WorkInNonProfits.” - Health Care & Social Assistance

‣ “When someone is referred to us, they tend to stay with us longer. We prefer that to hiring a walk in.” - Manufacturing

‣ “Our union reps send people to us when we need someone.” - Manufacturing

‣ “We are contacting former employees.” - Mining & Oil & Gas

‣ “We have practicum students.” - Professional, Scientific & Technical Services

50%$1%$3%$2%$1%$1%$1%$2%$2%$3%$

12%$19%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$

Did$not$hire$in$the$last$12$months$None$

Unsure$Other$

Rehires$Industry$associa?ons$

Company$website/internal$pos?ngs$PostGsecondary$ins?tu?ons$

WalkGins/unsolicited$resumes$Social$media$

Career$and$classified$websites$Word$of$mouth/employee$referrals$

Most%successful%recruitment%method%over%the%last%12%months%


25 EMPLOYER SURVEY

‣ “It was just a reference from a supplier.” - Wholesale & Retail Trade

‣ “It's probably the job board at the Government of Alberta office.” - Wholesale & Retail Trade

‣ “It's just someone walking in the door and having a good conversation with them.” - Wholesale & Retail Trade


26 EMPLOYER SURVEY

Recruiting Difficulties

“It can be difficult to fill welding positions.”- Professional, Scientific & Technical Services

Twelve per cent of the employers reported having difficulty recruiting qualified employees.Overall, 12 per cent of the employers said they had difficulty recruiting qualified employees in the 12 months prior to their survey, down from 16 per cent in Q4 2017. One quarter of the finance, insurance, real estate and leasing employers and 20 per cent of the professional, scientific and technical services employers had difficulty recruiting qualified employees, compared to only 5 per cent of the wholesale and retail trade, ‘other’ and construction employers.

The 25 employers that reported having difficulty recruiting were also asked to specify the occupations that were the most difficult to fill. The top reported occupations were truck drivers (12 per cent), property administrators (8 per cent), and material handlers (8 per cent).

5%#5%#5%#

10%#10%#

15%#15%#15%#

20%#25%#

12%#

0%# 10%# 20%# 30%#

Construc0on#Other#

Wholesale#&#Retail#Trade#Health#Care#&#Social#Assistance#

Mining#&#Oil#&#Gas#Manufacturing#

Transporta0on#&#Warehousing#Accomm.#&#Food/Arts#&#Ent.#

Professional,#Scien0fic#&#Tech.#Fin.,#Insur.,#Real#Est.#&#Leasing#

Overall#

Percentage)of)companies)that)had)difficulty)recrui6ng)in)the)12)months)prior)to)survey)

Q4#2018# Q4#2017#

NOC Code Occupation Employers %

7511 Truck drivers 12%1224 Property administrators 8%7452 Material handlers 8%121 Insurance, real estate and financial brokerage managers 4%911 Manufacturing managers 4%

1314 Assessors, valuators and appraisers 4%1414 Receptionists and switchboard operators 4%2131 Civil engineers 4%2145 Petroleum engineers 4%2174 Computer programmers and interactive media developers 4%2225 Landscape and horticulture technicians and specialists 4%2251 Architectural technologists and technicians 4%2271 Air pilots, flight engineers and flying instructors 4%2281 Computer network technicians 4%6411 Sales representatives - wholesale trade (non-technical) 4%6513 Food and beverage servers 4%6531 Tour and travel guides 4%6731 Light duty cleaners 4%6733 Janitors, caretakers and building superintendents 4%7237 Welders and related machine operators 4%7514 Delivery and courier service drivers 4%8412 Oil and gas well drilling workers and services operators 4%

Note: 25 employers reported having difficulty recruiting qualified employees.

What occupations have been the most difficult to fill?


27 EMPLOYER SURVEY

Comments‣ “We have difficulty with housekeeping positions.” - Accommodation & Food Services/Arts &

Entertainment

‣ “We are looking for very specific skills in a unique guiding role. What we do is quite niche.” - Accommodation & Food Services/Arts & Entertainment

‣ “We've had difficulty finding servers.” - Accommodation & Food Services/Arts & Entertainment

‣ “Yes, with customer service roles for personal lines.” - Finance, Insurance, Real Estate & Leasing

‣ “It's hard to find property managers, absolutely.” - Finance, Insurance, Real Estate & Leasing

‣ “Sometimes it can be difficult to fill IT roles.” - Finance, Insurance, Real Estate & Leasing

‣ “The insurance account manager role is difficult to fill.” - Finance, Insurance, Real Estate & Leasing

‣ “We have no problem with that. We get more applications from practicum students than we can handle.” - Health Care & Social Assistance

‣ “We have some difficulties with maintenance and sales roles.” - Health Care & Social Assistance

‣ “Yes, it's been difficult to find someone for reception.” - Health Care & Social Assistance

‣ “Yes, for the warehouse.” - Manufacturing

‣ “Yes, for management roles.” - Manufacturing

‣ “It has been somewhat difficult finding contractors.” - Mining & Oil & Gas

‣ “Yes, for engineering roles.” - Professional, Scientific & Technical Services

‣ “Yes, for specialized positions.” - Transportation & Warehousing

‣ “It can be difficult to find lease operators.” - Transportation & Warehousing


28 EMPLOYER SURVEY

Employers have responded to the difficulty finding qualified employees in a variety of ways.Of the 25 employers that reported having difficulty recruiting qualified employees, 72 per cent increased recruiting efforts, 52 per cent increased the workload of current workers, and 40 per cent did not fill the job opening.

Comments‣ “We have some success promoting from within. We will also bring someone in into a trainee role and

teach them on the job.” - Finance, Insurance, Real Estate & Leasing

‣ “We updated job descriptions, added more key words to our advertisements, recruited for a longer duration and hired third party contractors.” - Finance, Insurance, Real Estate & Leasing

‣ “We just put more effort into recruitment.” - Finance, Insurance, Real Estate & Leasing

‣ “We just kept trying and covering that position.” - Health Care & Social Assistance

‣ “We keep looking for younger individuals for the warehouse.” - Manufacturing

‣ “We haven't been able to fill those positions.” - Mining & Oil & Gas

‣ “We suffer as a result of difficulties with hiring. We fall behind on our timelines and deliverables to clients.” - Professional, Scientific & Technical Services

‣ “We have pushed more to word of mouth. We're basically asking people in the industry if they know someone. The other thing we will do in the spring is go to SAIT and recruit directly from their program.” - Professional, Scientific & Technical Services

Response to hiring difficulties Employers %

Increased recruiting efforts 72%Increased workload for current workers 52%Did not fill the job opening 40%Hired a less qualified applicant 24%Hired contingent workers, including temps, contractors and freelancers 24%Increased investment in training provided by in-house staff 20%Targeted underutilized or new talent pools* 12%Increased wages/benefits to attract more applicants 8%Outsourced the work 8%Partnered with educational institutions so programs develop candidates with the right skills 8%Applied for/hired temporary foreign workers 4%Implemented an employee referral program 4%Redeployed employees to new roles where their skills were more needed 4%Redesigned the job to change the required skills 4%Nothing 28%Note: 25 employers reported having difficulty recruiting qualified employees.* Youth, mature workers, persons with disabilities, Indigenous peoples, new immigrants, French speaking, veterans, LGBTQ2, single parents, etc.

How has your company responded to the difficulty recruiting qualified employees?


29 EMPLOYER SURVEY

‣ “We're now going to offer an incentive program to other employees who bring in people they know.” - Professional, Scientific & Technical Services

‣ “We're doing a labour market impact assessment and bringing someone from overseas.” - Transportation & Warehousing


30 EMPLOYER SURVEY

Employee Turnover

“People usually leave because the work doesn't fit their schedules. We have had turnover in the housekeeping and front desk departments.”

- Accommodation & Food Services/Arts & Entertainment

One-quarter of the employers reported employees had voluntarily left their company in the prior year.Overall, 25 per cent of the employers reported employees had left their company in the 12 months prior to their survey as a result of voluntary turnover,17 unchanged from Q4 2017.The percentage of professional, scientific and technical services employers that reported voluntary turnover doubled to 40 per cent in Q4 2018, compared to the previous year, while just 15 per cent of the wholesale and retail trade employers reported voluntary turnover, down significantly from 40 per cent in Q4 2017.

Overall, the turnover rate was 12.7 per cent.Employers reported approximately 120 employees left their companies in the 12 months prior to their survey as a result of voluntary turnover. This equates to a turnover rate18 of 12.7 per cent, down from 15.7 percent in Q4 2017.The ‘other’ industry had the highest turnover rate on average at nearly 25 per cent, while the mining and oil and gas industry had the lowest rate at just over 7 per cent. Year-over-year, employers in the wholesale and retail trade and construction industries experienced significant reductions in their employee turnover rates.

15%$15%$

19%$20%$20%$

25%$30%$30%$

35%$40%$

25%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$

Mining$&$Oil$&$Gas$Wholesale$&$Retail$Trade$

Construc@on$Transporta@on$&$Warehousing$Fin.,$Insur.,$Real$Est.$&$Leasing$Accomm.$&$Food/Arts$&$Ent.$

Manufacturing$Health$Care$&$Social$Assistance$

Other$Professional,$Scien@fic$&$Tech.$

Overall$

Percentage)of)companies)with)voluntary)turnover)in)the)12)months)prior)to)survey)

Q4$2018$ Q4$2017$

7.1%%8.1%%9.0%%9.9%%10.0%%11.5%%12.4%%

14.6%%16.4%%

24.7%%12.7%%

0.0%% 5.0%% 10.0%% 15.0%% 20.0%% 25.0%% 30.0%%

Mining%&%Oil%&%Gas%Construc>on%

Fin.,%Insur.,%Real%Est.%&%Leasing%Wholesale%&%Retail%Trade%

Transporta>on%&%Warehousing%Professional,%Scien>fic%&%Tech.%

Manufacturing%Accomm.%&%Food/Arts%&%Ent.%

Health%Care%&%Social%Assistance%Other%Overall%

Employee(turnover(rates(Q4%2018% Q4%2017%


17 Initiated by the employee, not including retirement or maternity/parental leave.

18 Total turnover divided by total employees.

31 EMPLOYER SURVEY

Employers were also asked to specify the occupations that experienced the most voluntary turnover. Administrative officers, receptionists and truck drivers (6 per cent each) were the top occupations mentioned by employers.

Comments‣ “We lost our tour technical director.” - Accommodation & Food Services/Arts & Entertainment

‣ “Yes, in general labour.” - Construction

‣ “Two contractors quit in the past year.” - Construction

‣ “Yes, a couple members of our legal team left.” - Finance, Insurance, Real Estate & Leasing

‣ “Yes, we lost 3 brokers.” - Finance, Insurance, Real Estate & Leasing

‣ “We have had 4 admin staff quit.” - Finance, Insurance, Real Estate & Leasing

‣ “We had 3 paramedics leave in the last 12 months.” - Health Care & Social Assistance

‣ “Yes, a couple of dental technicians.” - Health Care & Social Assistance

‣ “Yes, a receptionist and an assistant quit.” - Health Care & Social Assistance

‣ “We lost a couple of client services coordinators.” - Health Care & Social Assistance

‣ “A couple of labourers quit.” - Manufacturing

‣ “A technician quit.” - Manufacturing

‣ “Yes, turnover is in the warehouse.” - Manufacturing

‣ “Yes, we experience turnover with mid-level journeymen.” - Manufacturing

‣ “Yes, we lost a couple of ironworkers and welders.” - Manufacturing

‣ “We had a speech therapist leave.” - Other


1221 Administrative officers 6%1414 Receptionists and switchboard operators 6%7511 Truck drivers 6%1121 Specialists in human resources 4%2113 Geologists, geochemists and geophysicists 4%2225 Landscape and horticulture technicians and specialists 4%4156 Employment counsellors 4%5131 Producers, directors, choreographers and related occupations 4%6421 Retail salespersons 4%7205 Contractors & supervisors, other construction trades, installers, repairers & servicers 4%7452 Material handlers 4%

Only occupations with a response of 4 per cent or more are shown in the table.

What occupations have experienced the most voluntary turnover?

Note: 50 employers reported employees had left their company in the previous 12 months as a result of voluntary turnover.


32 EMPLOYER SURVEY

‣ “Yes, a couple of employment coordinators left.” - Other

‣ “Our turnover is with registry agents.” - Other

‣ “We have lost 15 sorters.” - Other

‣ “Yes, one in IT support network administration.” - Professional, Scientific & Technical Services

‣ “We had a graphic designer quit.” - Professional, Scientific & Technical Services

‣ “One landscape designer left us.” - Professional, Scientific & Technical Services

‣ “We lost a couple of HR consulting analysts.” - Professional, Scientific & Technical Services

‣ “We lose a couple of drivers every year.” - Transportation & Warehousing

‣ “We lost four lease operators and one office employee.” - Transportation & Warehousing

‣ “We go through drivers like water.” - Wholesale & Retail Trade

‣ “Yes, we lost 4 in sales.” - Wholesale & Retail Trade


33 EMPLOYER SURVEY

Most Successful Employee Retention Strategies

“We do have a strategy where we offer some people a full-time salary position. This year that was offered to three people and one decided to accept it. The

other two chose to remain casual for the flexibility that it offers.”- Accommodation & Food Services/Arts & Entertainment

The top successful retention strategy over the last year was a positive work environment.Employers were asked to indicate the employee retention strategy that was the most successful over the last 12 months. Ten per cent of the employers said a positive work environment was the most successful at retaining workers, followed by providing a job (9 per cent), competitive salary (8 per cent) and excellent management/supervision (8 per cent). Thirty per cent of employers said they do not have or need an employee retention strategy.Comments‣ “It's a pretty good job because you can meet nice people and it's not stressful. Most of the employees

like it here.” - Accommodation & Food Services/Arts & Entertainment

‣ “We have access to ongoing learning.” - Finance, Insurance, Real Estate & Leasing

‣ “We don't really have a strategy. Bigger companies can do that, but we can't.” - Finance, Insurance, Real Estate & Leasing

‣ “We have been bringing on more people which has reduced their workload.” - Finance, Insurance, Real Estate & Leasing

‣ “I think it's certainly our organization. They like that they're encouraged to be independent and they like the fact we're working with low income people who can't normally afford counselling. They like the training we give here as well.” - Health Care & Social Assistance

‣ “Engagement and making sure everybody understands our values, and that we listen.” - Health Care & Social Assistance

‣ “We give them the type of work they want and allow them to work at their own pace with a lot of breaks.” - Manufacturing

‣ “On the retention side, having a respectful workplace is the focus. We have a healthy, safe, productive work environment for all employees.” - Manufacturing

30%$4%$

3%$1%$1%$1%$1%$

4%$4%$

6%$7%$8%$8%$9%$10%$

0%$ 10%$ 20%$ 30%$

Don't$have/need$a$strategy$Unsure$Other$

Work/life$balance$Learning/growth$opportuniHes$

Company$morale$Company$culture$

Excellent$coworkers$CompeHHve$benefits$package$InteresHng/challenging$work$

Flexible$work$measures$Excellent$management/supervision$

CompeHHve$salary$Provide$a$job$in$this$economy$

PosiHve$work$environment$

Most%successful%employee%reten0on%strategy%


34 EMPLOYER SURVEY

‣ “We're just struggling to keep the company going so we have jobs.” - Mining & Oil & Gas

‣ “I would say probably job satisfaction through their impact on clients.” - Other

‣ “Most of the people have been here longer than me and I've been here for 11 years. It's more like a family unit here. We're happy with the pay, atmosphere and location.” - Professional, Scientific & Technical Services

‣ “The flexible hours is the main one. We give flex days, half days off at Stampede and Christmas, and other things like that. We're nice to them with our bonuses as well which is part of it.” - Professional, Scientific & Technical Services

‣ “We do cool work, seriously. We do aerial remote sensing work, so they get to fly all over Canada. We pay really well and have a good benefits package. The work conditions are also good.” - Transportation & Warehousing


35 EMPLOYER SURVEY

Supplemental Questions - Diversity and Inclusion in the Workplace

Reflecting the range in Alberta’s current demographics, the province’s workforce includes people of different race, ancestry or ethno-cultural origin, religion, age,

gender, sexual orientation, marital status, family status or mental or physical ability.- Government of Alberta, Employing a Diverse Workforce: Making it Work

In addition to the general questions about recruitment and retention practices, employers were asked the following specific questions about diversity and inclusion efforts in their companies:

‣ To the best of your knowledge, does your organization currently employ people from any of the following groups? If yes, how many?19

‣ French Speaking

‣ Indigenous Peoples

‣ LGBTQ2

‣ Mature Workers (ages 55+)

‣ New Immigrants (in Canada 5 years or less)

‣ Persons with Disabilities

‣ Single Parents

‣Veterans

‣ Youth (ages 15-24)

‣ Other Groups

‣ What best describes current diversity and inclusion initiatives in your organization?

‣ Formal - Our organization has a formal diversity and inclusion strategy or plan.

‣ Informal - Our organization recognizes the value of diversity and inclusion and is making progress with diversity and inclusion initiatives, but does not have a formal diversity and inclusion strategy or plan.

‣ None - Our organization does not have a diversity and inclusion strategy or plan.

‣ Does your organization have plans (formal or informal) to recruit people from the groups outlined above in the next 12 months?


19 Note: Some employees may be considered in multiple groups.

36 EMPLOYER SURVEY

‣ Does your organization currently have any of the following programs, accommodations or supports in place for your employees?

‣ Accessibility accommodations

‣ Childcare

‣ Digital literacy/computer skills training

‣ Flexible schedule

‣ Housing

‣ Language training

‣ Mental health supports

‣ Resources in an employee’s first language

‣ Staff positions dedicated to inclusion and diversity efforts

‣ Transportation

‣ Other Supports

‣ If possible, provide an (one) important example of how hiring someone from the groups outlined above has provided a tangible benefit to your organization.


37 EMPLOYER SURVEY

Current Employment of Diversity GroupsSeventy-nine per cent of employers employ people from at least one diversity group.Overall, 79 per cent of the employers (158 employers) surveyed reported they currently employ people from at least one of the diversity groups outlined in the survey. Sixty per cent employ people from 1 - 3 groups, 16 per cent employ people from 4 - 6 groups and 3 per cent employ people from 7 - 9 groups.

Employers were most likely to report they employ mature workers.Overall, 61 per cent of employers said they currently employ mature workers, 31 per cent employ youth, and 29 per cent employ single parents. New immigrants and French speaking people were the next most mentioned groups (18 per cent each).

The “other groups” category includes people fluent in additional languages (Spanish, Arabic, Chinese, Sign Language), people of different races, nationalities, cultures, ethnic backgrounds and religions, women, and visible minorities.

21%$

60%$

16%$

3%$

Propor%on'of'Employers'that'Currently'Employ''Diversity'Groups,'by'Number'of'Groups'

0$groups$

1.3$groups$

4.6$groups$

7.9$groups$

4%#6%#7%#8%#10%#

18%#18%#

29%#31%#

61%#

Veterans#Other#groups#

LGBTQ2#Indigenous#peoples#

Persons#with#disabiliEes#French#speaking#New#immigrants#Single#parents#

Youth#Mature#workers#

Overall'Results'Do#you#currently#employ#people#from#these#groups?'

Yes#


38 EMPLOYER SURVEY

Employers also employ the greatest number and proportion of mature workers and youth.Employers were also asked to provide estimates of the number of people they employ in each group. Overall, employers employ the greatest number and proportion of mature workers (244 or 27%), youth (109 or 12%), single parents (86 or 10%) and new immigrants (72 or 8%).

Comments

‣ “In the summer, we employed students for temporary employment. They were all under 25. Every year, there's always at least one that is a French speaker.” - Accommodation & Food Services/Arts & Entertainment

‣ “Due to the nature of our business, employing persons with disabilities doesn't work out well. We would be open to the possibility of having someone helping us in the office though. We do employ someone who speaks Spanish and someone who knows sign language.” - Accommodation & Food Services/Arts & Entertainment

‣ “We also utilize a diverse group of volunteers.” - Accommodation & Food Services/Arts & Entertainment

‣ “We have practicum students from Zimbabwe, China, Fiji, and East India. Therefore, we employ immigrant women and visible minorities. We always have quite a diversity of practicum students every year. We have an Indigenous person on our board, but not as a paid employee. We have a student from Quebec, I'm bilingual and another part time employee is trilingual in English, French and Spanish.” - Health Care & Social Assistance

‣ “We employ a Spanish speaker and a Chinese speaker.” - Health Care & Social Assistance

‣ “We employ two in the plant who are single fathers.” - Manufacturing

‣ “One of the people working here speaks four languages.” - Manufacturing

Group # of Employers

Total # of Employees

Total # of Group Employed

% of Group Employed

Mature Workers 194 244 895 27.3%Youth 194 109 895 12.2%Single Parents 186 86 839 10.3%New Immigrants 191 72 869 8.3%French Speaking 189 45 854 5.3%Persons with Disabilities 196 22 911 2.4%LGBTQ2 168 15 704 2.1%Indigenous Peoples 192 15 884 1.7%Other Groups 7 14 895 1.6%Veterans 188 8 857 0.9%Only employers that were able to provide an estimate of the number of people theyemploy per group are included in this table.

Estimated Number and Proportion of Employees per Group


39 EMPLOYER SURVEY

‣ “We have one person who has limited use of one side of his body and one person with mental health concerns who just celebrated two years of sobriety.” - Manufacturing

‣ “We employ various ethnic minorities.” - Other

‣ “We have an employee who is a veteran of the Russian military.” - Professional, Scientific & Technical Services


40 EMPLOYER SURVEY

Diversity and Inclusion InitiativesThe majority of employers do not have a diversity and inclusion strategy.Overall, 63 per cent of employers reported their organization has no diversity and inclusion strategy or plan, 32 per cent said they have an informal strategy or plan, and 5 per cent said they have a formal strategy or plan. Employers in the ‘other’ industry are most likely to have a formal plan (15 per cent), while manufacturing and professional, scientific and technical services employers are most likely to have an informal plan (50 per cent each). Ninety per cent of the construction employers reported they do not have a diversity and inclusion strategy or plan.

Comments

‣ “We have a really good policy on recruitment that covers diversity. I think it's definitely not a barrier to being employed here. However, we will hire a best candidate regardless of diversity.” - Finance, Insurance, Real Estate & Leasing

‣ “We don't have a formal strategy, but we're very diverse.” - Health Care & Social Assistance

‣ “We're an Indigenous owned company.” - Manufacturing

‣ “Prior to all of the layoffs we had people from all of those groups and we have a plan.” - Other

‣ “Our Equity, Diversity and Inclusion Plan is part of our job listings.” - Other

‣ “Yes, there's a formal plan at the national level.” - Other

‣ “We definitely appreciate having people of different ethnic backgrounds working here.” - Other

‣ “We don't have a formal plan, but we do value diversity very much.” - Professional, Scientific & Technical Services

‣ “There is no formal plan. However, we’re about as diverse as you can get. I'm the only one who is Canadian born working here.” - Transportation & Warehousing

0%#0%#0%#0%#5%#5%#5%#5%#10%#15%#

5%#

10%#30%#30%#

50%#25%#30%#30%#

50%#25%#

45%#32%#

90%#70%#70%#

50%#70%#65%#65%#

45%#65%#

40%#63%#

0%# 20%# 40%# 60%# 80%# 100%#

Construc5on#Health#Care#&#Social#Assistance#Fin.,#Insur.,#Real#Est.#&#Leasing#Professional,#Scien5fic#&#Tech.#

Mining#&#Oil#&#Gas#Wholesale#&#Retail#Trade#

Transporta5on#&#Warehousing#Manufacturing#

Accomm.#&#Food/Arts#&#Ent.#Other#Overall#

What%best%describes%current%diversity%and%inclusion%ini3a3ves%in%your%organiza3on?%

Formal# Informal# None#


41 EMPLOYER SURVEY

Future Employment of Diversity GroupsEleven per cent of the employers plan to recruit people from at least one diversity group in the next year.Overall, 11 per cent (22 employers) of the employers surveyed plan to recruit people from 1 - 3 diversity groups outlined in the survey in the next 12 months. The vast majority (89 per cent) have no plans to recruit people from the various diversity groups.

Employers are most likely to recruit youth in the next year.Overall, 7 per cent of employers said they plan to recruit youth and 3 per cent plan to recruit new immigrants in the next 12 months. Other groups reported by employers include other ethnic backgrounds, visible minorities and women.

Of the employers that do not plan to recruit people from at least one of the diversity groups, 51 per cent said they are not recruiting in the next year and 35 per cent have no plans to hire people from the diversity groups.Comments

‣ “We hire summer students. For one of those positions we specifically recruit for a French speaker.” - Accommodation & Food Services/Arts & Entertainment

‣ “We're so niche and so specific that we base our hiring on skills. The other things aren't our concern. We're interested in what skills people can bring to that table and that's our criteria.” - Accommodation & Food Services/Arts & Entertainment

‣ “We have a number of volunteers who have disabilities or are veterans. They get honorariums.” - Accommodation & Food Services/Arts & Entertainment

‣ “We just look for qualified candidates. If they happen to fall into any of those groups that's good but it's not deliberate on our part.” - Health Care & Social Assistance

‣ “We need people who are qualified.” - Health Care & Social Assistance

89%$

11%$

Propor%on'of'Employers'that'Plan'to'Recruit'Diversity'Groups'in'the'Next'12'Months,'by'Number'of'Groups'

0$groups$

1-3$groups$

4-6$groups$

7-9$groups$

51%$35%$

2%$0%$0.5%$1%$1%$1%$1%$2%$2%$3%$7%$

Not$recrui2ng$in$the$next$12$months$No$plans$Unsure$

Single$parents$LGBTQ2$Veterans$

Other$groups$Indigenous$peoples$

French$speaking$Mature$workers$

Persons$with$disabili2es$New$immigrants$

Youth$

Overall'Results'Do$you$plan$to$recruit$people$from$these$groups$in$the$

next$12$months?'Yes$


42 EMPLOYER SURVEY

‣ “We get quite a diversity of applicants coming to us, so we've never had to search for them.” - Health Care & Social Assistance

‣ “We hire for the job, which means who we hire is qualified regardless of their diversity.” - Manufacturing

‣ “We need young people for the warehouse. For the fabrication a lot of young people don't want that job, so we hire older.” - Manufacturing

‣ “We hire youth in the summer.” - Mining & Oil & Gas

‣ “We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, and persons of any sexual orientation or gender identity and expression to apply.” - Other

‣ “In the registry business, there tends to be a lot of immigrant clients coming in. Therefore, that is a consideration when we do hiring here.” - Other

‣ “We don't specifically look to hire them. We look to hire the best people.” - Professional, Scientific & Technical Services

‣ “Our employees need to always be on time and willing to work. That is all we look for.” - Transportation & Warehousing

‣ “We advertise for people with experience transporting cattle. That is our focus.” - Transportation & Warehousing


43 EMPLOYER SURVEY

Employer Supports for Diversity and InclusionSixty-two per cent of employers have at least one program or accommodation in place to support diversity and inclusion in the workplace.Overall, 62 per cent of employers (125 employers) have at least one program, accommodation or support in place outlined in the survey to support diversity and inclusion in the workplace. Thirty-nine per cent of the employers have 1 - 3 supports, 19 per cent have 4 - 6 supports, and 4 per cent have 7+ supports.

Flexible schedules and computer skills training are the top supports employers provide to employees.The top programs, accommodations or supports employers provide to employees in support of diversity and inclusion are flexible schedules (57 per cent), digital literacy/computer skills training (32 per cent), accessibility accommodations (29 per cent) and mental health supports (29 per cent). Other supports mentioned by employers include online training and educational assistance program.

Comments‣ “We will make mental health supports available when required and have done so in the past. We will

pay for relevant business-related courses and online training.” - Accommodation & Food Services/Arts & Entertainment

‣ “Employees get their own van.” - Construction

‣ “Everything we provide is case specific, but nothing is formal or for every employee.” - Finance, Insurance, Real Estate & Leasing

‣ “Unless a person is coming from out of province, relocation allowance is relatively rare. We have a really good disability insurance program, so if someone on medical leave comes back we absolutely

38%$

39%$

19%$

3%$ 1%$

Propor%on'of'Employers'with'Supports'for'Diversity'and'Inclusion,'by'Number'of'Supports'

0$supports$

1.3$supports$

4.6$supports$

7.9$supports$

10$supports$

2%#2%#5%#6%#8%#8%#16%#

29%#29%#32%#

57%#

Other#supports#Childcare#

Posi;ons#dedicated#to#diversity/inclusion#Housing#

Resources#in#employee's#first#language#Language#training#

Transporta;on#Mental#health#supports#

Accessibility#accommoda;ons#Digital#literacy/computer#skills#training#

Flexible#schedule#

Overall'Results'Do#you#have#any#of#these#supports#in#place#for#employees?'

Yes#


44 EMPLOYER SURVEY

will accommodate and work with them and their provider to get them back to the workplace however that looks.” - Finance, Insurance, Real Estate & Leasing

‣ “We provide housing if the job takes them away from home. We have in house support for people with language barriers. We provide full benefits, which includes mental help if they need it.” - Manufacturing

‣ “Some of our equipment is very electronic so we send our technicians for computer training. We provide housing occasionally. We provide vehicles.” - Manufacturing

‣ “All of these social aspects that you've asked about we are not able to accommodate. It's just not feasible or affordable for a small company. Teaching someone to speak English, providing housing or providing transportation to and from work is all very expensive.” - Manufacturing

‣ “We can't really accommodate someone with a disability because some of our work is physically demanding.” - Mining & Oil & Gas

‣ “We move furniture, so a person with a disability couldn't be accommodated there. However, we would make accommodations for office staff. We provide financing for bus passes.” - Transportation & Warehousing

‣ “No, in our business you have to come with all of those things already in place.” - Wholesale & Retail Trade


45 EMPLOYER SURVEY

Benefits of a Diverse WorkforceMany Calgary and area employers are reaping the benefits of diverse and inclusive workplaces - from improved company culture, to enhanced innovation, to being better able to meet the needs of their clients and customers. Employers were also able to provide examples of how specific diversity groups enhance their organizations overall.

Improved Company CultureDiversity improves organizational culture, increases employee morale and productivity, and enhances an organization’s reputation as a good place to work.

‣ “Definitely diversity provides a benefit. The majority of our workers are permanent residents and some have gone for their citizenship. It has turned the work ethics of our shop around 180 degrees. They have respect for the job, they're always showing up for work and they're not coming in drunk or stoned. In addition, the people who work for us who are from Canada have improved their work ethic since we started hiring new immigrants. We don't allow our staff to make groups, you meld or you can't work here. We don't tolerate racism, whether that be related to language barrier, colour or religion.” - Manufacturing

Drives Innovation, New Ideas and Different Ways of Thinking‣ “Diversity of people means diversity of ideas and optimal outcomes for the organization.” - Finance,

Insurance, Real Estate & Leasing

‣ “Hiring people who are new immigrants, single mothers and ethnic minorities has taught us tolerance and acceptance, as well as different ways to look at things.” - Other

Better Able to Meet Customer/Client Needs‣ “In the summer we hire 5 summer students through the applicable grant programs through the

provincial and federal governments. We want to be reflective of our local community. We have a lot of tourists coming to us from around the world. We are also in a really culturally diverse area because of the Cargill plant. There’s a high immigrant population in the area.” - Accommodation & Food Services/Arts & Entertainment

‣ “People from diverse backgrounds and lifestyles really add to our table. We select people based on the criteria of skills. We can train them with caving and guiding but they all bring something that fits into our mandate. We're very open to hiring anyone because that can make for a really interesting experience for the client.” - Accommodation & Food Services/Arts & Entertainment

‣ “Our LGBTQ2 real estate associate has provided real estate services for other LGBTQ2 folks. This has brought in new clients.” - Finance, Insurance, Real Estate & Leasing

‣ “It's very helpful with serving patients to have a diverse workforce.” - Health Care & Social Assistance


46 EMPLOYER SURVEY

‣ “In the past we employed French language speakers, which was very beneficial to our clients. We also serve a large Native American population, so having a person with that background would be very useful. We just haven't been able to find that someone to hire yet.” - Other

‣ “Our customer base is very diversified. It really helps to have people who speak different languages working here because they have the knowledge to help customers from abroad.” - Other

‣ “Absolutely. We have an individual from Southeast Asia and he understands how business is done in Asia. Having him as part of our team helps us target our products and services in a way that appeals to certain businesses. We gain a different perspective.” - Professional, Scientific & Technical Services

‣ “There's a lot of diversity here. People have to be able to speak English, but if they can speak French too that helps because a lot of customers are tourists.” - Wholesale & Retail Trade

Youth and Mature Workers‣ “Our mature workers provide us with good, stable work. They are reliable employees.” -

Accommodation & Food Services/Arts & Entertainment

‣ “Older aged people relate to the content and history of the objects in our museum.” - Accommodation & Food Services/Arts & Entertainment

‣ “We have success finding students to fill in part time.” - Accommodation & Food Services/Arts & Entertainment

‣ “I think it's healthy to have a blend of age groups in the workplace. We have employees of all different ages working together, including seniors, young students and middle aged people.” - Accommodation & Food Services/Arts & Entertainment

‣ “The mature workers bring with them experience and contacts.” - Finance, Insurance, Real Estate & Leasing

‣ “The older age people tend to stay with us for a longer time. The younger ones, we need them to do more technical jobs that the older people can't do.” - Manufacturing

‣ “Mature workers bring industry related experience.” - Mining & Oil & Gas

‣ “Hiring young people is beneficial because they have a lot of energy and they're very eager to learn. The older semi-retired group have a wealth information to provide to the younger group. There's great value in having that passing along of information within the company.” - Professional, Scientific & Technical Services

New Immigrants‣ “We were once new immigrants ourselves. Now we own this business.” - Accommodation & Food

Services/Arts & Entertainment

‣ “Yes, employing new immigrants is very beneficial. Right now I have one from Afghanistan and one from Africa who are planning to set up in the spring an immigrant women's support group.” - Health Care & Social Assistance


47 EMPLOYER SURVEY

‣ “We definitely have a need for new immigrants because we have an office in Dubai. The language barrier between our Canadian and our Dubai office is very big. It's extremely valuable for us to have people able to speak their language.” - Professional, Scientific & Technical Services

Persons with Disabilities‣ “We did have a gentleman with a disability who worked with us. It was great for our students to see

that he had the same opportunities that anyone else has and the same abilities as well.” - Other

‣ “That's a good question. I guess we acknowledge that they have a disability but it's not anything we focus on. I personally learned a lot when talking with them about what supports they might need and how to make things better for them. Our programs are working with people with disabilities coming in, so to have this perspective within the organization is very valuable.” - Other

Other Diversity Groups‣ “All of us here are single mothers. My employees are great.” - Accommodation & Food Services/

Arts & Entertainment

‣ “I just feel like diversity allows us to relate in some way to more than one sect of people. For example, I have staff members that speak French, English and Chinese, so they can relate to those people in a way I couldn't because I only speak one language.” - Health Care & Social Assistance


48 EMPLOYER SURVEY

Annual 2018 Survey ResultsEmployer Survey - Annual 2018 Results

Survey ProfileThe 801 employers surveyed in 2018 employed approximately 136,342 people. Of this total, 60 per cent were full-time employees, 22 per cent were part-time employees, and 18 per cent were either contract, seasonal, casual, temporary or relief staff.

How many people does your company employ in the Calgary region?

”Other” represents companies in any of the following industries: agriculture, utilities, information & culture,management of companies, administrative & support services, educational services, other services or public administration.

Industry Total Employees

Number of Companies

Mining & Oil & Gas 6,320 80Construction 6,909 81Manufacturing 6,942 80Wholesale & Retail Trade 15,336 80Transportation & Warehousing 8,654 80Professional, Scientific & Technical Services 5,954 80Health Care & Social Assistance 46,290 80Accommodation & Food Services/Arts & Entertainment 6,962 80Finance, Insurance, Real Estate & Leasing 6,386 80Other 26,589 80Total 136,342 801


49 EMPLOYER SURVEY

Past Business ActivityOn balance, 5 per cent of the employers said their company expanded in the year prior to their survey, a significant improvement compared to the previous two year’s results. Following two years of downsizing, past business activity turned positive in 2018. Twenty-six per cent of the employers surveyed in 2018 said their company expanded in the 12 months prior to their survey and 21 per cent reported their company downsized, resulting in a positive balance of 5 per cent.20 This is an improvement from the 2017 results, when 13 per cent of the employers on balance reported their company downsized. Business expansion was reported by large (10 per cent) and medium-sized (21 per cent) employers, while small-sized employers were neutral on balance and 11 per cent of micro-sized employers reported downsizing. Employers in five of the ten industry categories reported business expansion on balance, led by health care and social assistance employers (19 per cent) and finance, insurance, real estate and leasing employers (18 per cent). Five per cent of the construction and mining and oil and gas employers and 10 per cent of the wholesale and retail trade employers on balance said they downsized in the last year, while employers in the ‘other’ industry and the accommodation and food services/arts and entertainment industry were neutral.

11%#

$8%#$4%#

8%#

19%#13%# 15%#

3%#

$23%#

$13%#

5%#

$40%#

$30%#

$20%#

$10%#

0%#

10%#

20%#

30%#

2008# 2009# 2010# 2011# 2012# 2013# 2014# 2015# 2016# 2017# 2018#

Past%Business%Ac-vity:%Overall%Results%Has#your#company#expanded#or#downsized#

#in#the#last#12#months?#

Expanded# Downsized# Balance#

!11%$

0%$

21%$

10%$

!30%$ !20%$ !10%$ 0%$ 10%$ 20%$ 30%$

Micro$(<10)$

Small$(10!49)$

Medium$(50!99)$

Large$(100+)$

Past%Business%Ac-vity:%Results%by%Company%Size%Has$your$company$expanded$or$downsized$

$in$the$last$12$months?%2018$ 2017$

!10%%!5%%!5%%

0%%0%%

6%%14%%15%%18%%19%%

!40%% !30%% !20%% !10%% 0%% 10%% 20%%

Wholesale%&%Retail%Trade%Mining%&%Oil%&%Gas%

ConstrucCon%Accomm.%&%Food/Arts%&%Ent.%

Other%Manufacturing%

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%in%the%last%12%months?%2018% 2017%


20 Percentage of companies reporting an expansion minus percentage of companies reporting a downsize.

50 EMPLOYER SURVEY

Future Business ActivityOn balance, 15 per cent of the employers anticipated a business expansion in the next year. Expectations of future business expansion were highest among large and medium-sized employers and lowest among construction and mining and oil and gas employers. Twenty-five per cent of the employers surveyed in 2018 anticipated a business expansion in the 12 months following their survey and 10 per cent anticipated a business downsize, for a positive balance of 15 per cent.21 These results are similar to the 2017 results, when 14 per cent of the employers on balance anticipated a business expansion in the year following their survey. Expectations of future business expansion were highest among medium (29 per cent) and large-sized employers (25 per cent), while 6 per cent of micro-sized employers anticipated downsizing. Nine of ten industry categories anticipated a business expansion on balance, led by transportation and warehousing (28 per cent), professional, scientific and technical services (24 per cent) and ‘other’ (24 per cent). In 2018, mining and oil and gas employers were more pessimistic about future business activity, with 3 per cent of the employers on balance anticipating a business downsize in the year following their survey, compared to 16 per cent anticipating an expansion when surveyed in 2017.

11%# 13%#

22%#26%# 23%# 23%# 26%#

5%#

(5%#

14%# 15%#

(20%#

(10%#

0%#

10%#

20%#

30%#

40%#

2008# 2009# 2010# 2011# 2012# 2013# 2014# 2015# 2016# 2017# 2018#

Future&Business&Ac-vity:&Overall&Results&Do#you#an4cipate#a#business#expansion#or#downsize#in#

the#next#12#months?#Expansion# Downsize# Balance#

!6%$

10%$

29%$

25%$

!10%$ !5%$ 0%$ 5%$ 10%$ 15%$ 20%$ 25%$ 30%$

Micro$(<10)$

Small$(10!49)$

Medium$(50!99)$

Large$(100+)$

Future&Business&Ac-vity:&Results&by&Company&Size&Do$you$anAcipate$a$business$expansion$or$downsize$in$

the$next$12$months?&2018$ 2017$

!3%$2%$

6%$10%$

16%$18%$

20%$24%$24%$

28%$

!10%$ 0%$ 10%$ 20%$ 30%$

Mining$&$Oil$&$Gas$Construc;on$

Wholesale$&$Retail$Trade$Accomm.$&$Food/Arts$&$Ent.$

Manufacturing$Fin.,$Insur.,$Real$Est.$&$Leasing$Health$Care$&$Social$Assistance$

Other$Professional,$Scien;fic$&$Tech.$Transporta;on$&$Warehousing$

Future&Business&Ac-vity:&Results&by&Industry&Do$you$an;cipate$a$business$expansion$or$downsize$in$

the$next$12$months?&2018$ 2017$


21 Percentage of companies anticipating a business expansion minus percentage of companies anticipating a business downsize.

51 EMPLOYER SURVEY

LayoffsSixteen per cent of the employers laid off workers in the three months prior to their survey, down slightly from 19 per cent the previous year.Sixteen per cent of the employers surveyed in 2018 reported they laid off employees in the three months prior to their survey (for reasons other than seasonality). This was down from 19 per cent of the employers in 2017. The percentage of employers that laid off workers declined for large, medium and micro-sized employers year-over-year, while more small sized employers reported they laid off workers compared to the 2017 results. In addition, 30 per cent of the construction employers and 24 per cent of the professional, scientific and technical services employers reported they laid off workers compared to only 8 per cent of the accommodation and food services/arts and entertainment employers.

28%$

15%$

7%$

11%$ 12%$14%$

23%$26%$

19%$16%$

0%$

5%$

10%$

15%$

20%$

25%$

30%$

2009$ 2010$ 2011$ 2012$ 2013$ 2014$ 2015$ 2016$ 2017$ 2018$

Past%Layoffs:%Overall%Results%Percentage$of$employers$that$laid$off$employees$in$the$

three$months$prior$to$survey$

7%#

16%#

19%#

22%#

0%# 5%# 10%# 15%# 20%# 25%# 30%#

Micro#(<10)#

Small#(10749)#

Medium#(50799)#

Large#(100+)#

Past%Layoffs:%Results%by%Company%Size%Percentage#of#employers#that#laid#off#employees#in#the#

three#months#prior#to#survey%2018# 2017#

8%#9%#

11%#11%#

14%#15%#15%#

21%#24%#

30%#

0%# 5%# 10%# 15%# 20%# 25%# 30%# 35%#

Accomm.#&#Food/Arts#&#Ent.#Fin.,#Insur.,#Real#Est.#&#Leasing#TransportaEon#&#Warehousing#

Manufacturing#Other#

Health#Care#&#Social#Assistance#Wholesale#&#Retail#Trade#

Mining#&#Oil#&#Gas#Professional,#ScienEfic#&#Tech.#

ConstrucEon#

Past%Layoffs:%Results%by%Industry%Percentage#of#employers#that#laid#off#employees#in#the#

three#months#prior#to#survey%2018# 2017#


52 EMPLOYER SURVEY

Overall, 16 per cent of the employers surveyed in 2018 reported 808 people were laid off, representing a layoff rate22 of 0.6 per cent. This compares to 2017 when 19 per cent of the employers said they laid off 906 people, representing a layoff rate of 0.7 per cent. The mining and oil and gas industry had the highest layoff rate in 2018 at 2.7 per cent, followed by construction (1.8 per cent) and manufacturing (1.6 per cent). Additional details on layoffs can be found in Appendix C.

Industry Total Layoffs

Mining & Oil & Gas 105Construction 249Manufacturing 95Wholesale & Retail Trade 110Professional, Scientific & Technical Services 131Transportation & Warehousing 41Finance, Insurance, Real Estate & Leasing 67Accommodation & Food Services/Arts & Entertainment 28Health Care & Social Assistance 54Other 26Total 906 Layoff rate is the number of layoffs as a percent of total employment.

Number of layoffs and layoff rates (in the three months prior to survey)2017

Layoff Rate

Total Layoffs

1.6% 1693.7% 1271.6% 1080.6% 1772.1% 510.5% 311.1% 190.4% 190.1% 690.1% 380.7% 808

Number of layoffs and layoff rates (in the three months prior to survey)2017 2018

Layoff Rate

2.7%1.8%1.6%1.2%0.9%0.4%0.3%0.3%0.1%0.1%0.6%

Number of layoffs and layoff rates (in the three months prior to survey)2018


22 Layoff rate is the number of layoffs as a percent of total employees.

53 EMPLOYER SURVEY

Vacant PositionsForty-four per cent of the employers had vacant positions that needed to be filled at the time of their survey. More large-sized employers reported they had vacant positions.Forty-four per cent of the employers surveyed in 2018 had vacant positions that needed to be filled at the time of their survey, up slightly from 42 per cent in 2017. In 2018, the employers reporting vacancies had approximately 2,435 positions that needed to be filled, up from 1,762 vacancies reported by employers in 2017. Seventy-four per cent of the large-sized employers had vacant positions that needed to be filled, compared to 11 per cent of the micro-sized employers. Results also varied by industry with about half of the finance, insurance, real estate and leasing, health care and social assistance, transportation and warehousing and ‘other’ employers reporting they had vacant positions, compared to about a third of the mining and oil and gas employers.

In 2018, vacancy rates ranged from a high of 3.1 per cent in the transportation and warehousing and finance, insurance, real estate and leasing industries to a low of 1.0 per cent in the health care and social assistance industry. The ‘other’ industry had the highest number of vacant positions overall (561 vacancies), followed by health care and social assistance (468 vacancies) and transportation and warehousing (281 vacancies).

55%#

33%#

42%#

51%# 49%#52%#

55%#

42%#

30%#

42%# 44%#

0%#

10%#

20%#

30%#

40%#

50%#

60%#

2008# 2009# 2010# 2011# 2012# 2013# 2014# 2015# 2016# 2017# 2018#

Vacant&Posi+ons:&Overall&Results&Percentage#of#employers#with#vacant#posi@ons#that#

needed#to#be#filled#&

11%#

34%#

57%#

74%#

0%# 10%# 20%# 30%# 40%# 50%# 60%# 70%# 80%#

Micro#(<10)#

Small#(10849)#

Medium#(50899)#

Large#(100+)#

Vacant&Posi+ons:&Results&by&Company&Size&Percentage#of#employers#with#vacant#posiJons#that#

needed#to#be#filled#&2018# 2017#

34%$39%$41%$41%$41%$43%$

49%$50%$50%$51%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$ 60%$

Mining$&$Oil$&$Gas$Accomm.$&$Food/Arts$&$Ent.$

ConstrucBon$Manufacturing$

Wholesale$&$Retail$Trade$Professional,$ScienBfic$&$Tech.$

Other$TransportaBon$&$Warehousing$Health$Care$&$Social$Assistance$Fin.,$Insur.,$Real$Est.$&$Leasing$

Vacant&Posi+ons:&Results&by&Industry&Percentage$of$employers$with$vacant$posiBons$that$

needed$to$be$filled$&2018$ 2017$


54 EMPLOYER SURVEY

The top three vacant positions in 2018 were truck drivers (151 positions), university professors (137 positions), and program leaders and instructors in recreation, sport and fitness (90 positions). Additional details on vacant positions can be found in Appendix C.

Top Vacant Positions in 2018

Industry # of Vacant Positions

Transportation & Warehousing 172Finance, Insurance, Real Estate & Leasing 101Construction 188Professional, Scientific & Technical Services 93Accommodation & Food Services/Arts & Entertainment 159Other 501Manufacturing 73Mining & Oil & Gas 97Wholesale & Retail Trade 164Health Care & Social Assistance 214Total 1,762Vacancy rate is the number of vacant positions divided by all positions (vacant and occupied)

Number of Vacant Positions and Vacancy Rates2017

Vacancy Rate

# of Vacant Positions

2.2% 2811.7% 2032.7% 2061.5% 1532.4% 1702.3% 5611.2% 1321.4% 950.8% 1660.5% 4681.3% 2,435

Vacancy rate is the number of vacant positions divided by all positions (vacant and occupied)

Number of Vacant Positions and Vacancy Rates2017 2018

Vacancy Rate

3.1%3.1%2.9%2.5%2.4%2.1%1.9%1.5%1.1%1.0%1.8%

Number of Vacant Positions and Vacancy Rates2018

NOC Code Occupation Vacant

Positions7511 Truck drivers 1514011 University professors 1375254 Program leaders and instructors in recreation, sport and fitness 901221 Administrative officers 853413 Nurse aides, orderlies and patient service associates 858612 Landscaping and grounds maintenance labourers 854212 Community and social service workers 732145 Petroleum engineers 481411 General office support workers 456731 Light duty cleaners 443012 Registered nurses 386421 Retail salespersons 346541 Other protective service occupations 342171 Information systems analysts and consultants 304153 Family, marriage and other related counsellors 306513 Food and beverage servers 302173 Software engineers and designers 293233 Licensed practical nurses 294214 Early childhood educators and assistants 296552 Customer service, information and related clerks 286733 Janitors, caretakers and building superintendents 287512 Bus drivers, subway operators and other transit operators 281241 Secretaries (except legal and medical) 254021 College and other vocational instructors 241223 Personnel and recruitment officers 231521 Shippers and receivers 236525 Hotel front desk clerks 23

211 Engineering managers 21Note: Only occupations with 20 or more vacancies are shown.


55 EMPLOYER SURVEY

Future EmploymentOn balance, 12 per cent of the employers anticipated employment in their company would increase in the three months following their survey. Results were most positive among large-sized employers.Once any vacant positions were filled, 18 per cent of the employers surveyed in 2018 anticipated employment would increase in the three months following their survey while 6 per cent anticipated employment would decrease, for a positive balance of 12 per cent.23 These results are a slight improvement from the 2017 results, when 10 per cent of the employers on balance anticipated employment would increase. Results varied by company size and industry, but were most positive among large-sized employers (27 per cent). Twenty-three per cent of the health care and social assistance employers anticipated employment would increase, compared to 1 per cent of the mining and oil and gas employers anticipating employment would decrease.

8%#

19%# 21%# 22%#19%#

24%#

7%#3%#

10%# 12%#

+20%#

+10%#

0%#

10%#

20%#

30%#

2009# 2010# 2011# 2012# 2013# 2014# 2015# 2016# 2017# 2018#

Future&Employment:&Overall&Results&Do#you#an4cipate#employment#will#increase,#decrease##

or#stay#the#same#in#the#next#3#months?#Increase# Decrease# Balance#

!1%$

6%$

16%$

27%$

!10%$ !5%$ 0%$ 5%$ 10%$ 15%$ 20%$ 25%$ 30%$

Micro$(<10)$

Small$(10!49)$

Medium$(50!99)$

Large$(100+)$

Results'by'Company'Size:'Balance'of'Opinion$Do$you$anBcipate$employment$will$increase,$decrease$or$

stay$the$same$in$the$next$3$months?$2018$ 2017$

!1%$

5%$

8%$

11%$

11%$

13%$

17%$

18%$

18%$

23%$

!5%$ 0%$ 5%$ 10%$ 15%$ 20%$ 25%$

Mining$&$Oil$&$Gas$

Accomm.$&$Food/Arts$&$Ent.$

Wholesale$&$Retail$Trade$

Manufacturing$

Professional,$ScienJfic$&$Tech.$

Fin.,$Insur.,$Real$Est.$&$Leasing$

ConstrucJon$

Other$

TransportaJon$&$Warehousing$

Health$Care$&$Social$Assistance$

Results'by'Industry:'Balance'of'Opinion'Do$you$anJcipate$employment$will$increase,$decrease$or$

stay$the$same$in$the$next$3$months?$2018$ 2017$


23 Percentage of employers that anticipated employment in their company would increase in the next three months minus the percentage of employers that anticipated employment would decrease.

56 EMPLOYER SURVEY

Overall, in the three months following their survey, employers anticipated employment would increase by 6,111 and decrease by 1,671, for a net employment increase of 4,440 people. Results ranged from an anticipated net increase of 3,397 people among ‘other’ employers, to a net decrease of 920 people among transportation and warehousing employers. Additional details on anticipated changes in employment can be found in Appendix C.

Industry Increase # Decrease # Net #

Other 3,410 13 3,397Construction 834 16 818Accommodation & Food Services/Arts & Entertainment 545 233 312Health Care & Social Assistance 287 13 274Professional, Scientific & Technical Services 210 20 190Manufacturing 215 57 158Finance, Insurance, Real Estate & Leasing 142 5 137Wholesale & Retail Trade 105 23 82Mining & Oil & Gas 24 32 -8Transportation & Warehousing 339 1,259 -920Total 6,111 1,671 4,440

Anticipated change in employment over the next three months


57 EMPLOYER SURVEY

Most Successful Recruitment MethodsCareer and classified websites and word of mouth/employee referrals were the most successful recruitment methods for employers surveyed in 2018.Organizations use a variety of methods to recruit workers. Employers were asked to specify the recruitment method that was the most successful in the year prior to their survey. Career and classified websites was the most successful, reported by 29 per cent of the employers, followed by word of mouth/employe referrals (20 per cent) and company website/internal postings (11 per cent). ‘Other’ included rehires, signage, newspapers, union, Alberta Works/employment resource centres and temporary foreign worker program. Seventeen per cent of the employers were not able to answer the question as they did not hire in the previous year.

With the exception of the mining and oil and gas and ‘other’ industries, career and classified websites was the most successful recruitment method mentioned by employers. Word of mouth/employee referrals was the most successful recruitment method for the mining and oil and gas and ‘other’ industries. Twenty-eight per cent of the mining and oil and gas employers did not provide a response as they did not hire in the year prior to their survey.

17%$2%$2%$3%$

1%$1%$2%$2%$3%$

6%$11%$

20%$29%$

0%$ 10%$ 20%$ 30%$

Did$not$hire$in$the$last$12$months$Unsure$None$Other$

Job$fairs$Post?secondary$insBtuBons$

Walk?ins/unsolicited$resumes$Industry$associaBons$Employment$agencies$

Social$Media$Company$website/internal$posBngs$Word$of$mouth/employees$referrals$

Career$and$classified$websites$

Most%successful%recruitment%method%over%the%last%12%months%

10%$1%$1%$1%$1%$1%$3%$4%$5%$5%$6%$9%$11%$

41%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$

Did$not$hire$in$the$last$12$months$Unsure$Other$

Post<secondary$ins?tu?ons$Newspapers$

Employment$agencies$Walk<ins/unsolicited$resumes$

Industry$associa?ons$Social$media$

Signage$Job$fairs$

Company$website/internal$pos?ngs$Word$of$mouth/employee$referrals$


n=80%

Accomm%&%Food/Arts%&%Ent%2%Most%successful%recruitment%method%over%the%last%12%months%

23%$5%$

1%$1%$3%$4%$5%$6%$8%$

16%$31%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$


Unsure$Other$

Employment$agencies$WalkCins/unsolicited$resumes$

Rehires$Company$website/internal$posIngs$

Social$media$Word$of$mouth/employee$referrals$


n=81%

Construc-on%.%Most%successful%recruitment%method%over%the%last%12%months%


58 EMPLOYER SURVEY

18%$

4%$

3%$

8%$

11%$

14%$

20%$

24%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$

Did$not$hire$in$the$last$12$months$

Unsure$

Industry$associa<ons$

Employment$agencies$

Social$media$

Company$website/internal$pos<ngs$

Word$of$mouth/employee$referrals$


n=80%

Fin,%Ins,%Real%Est%&%Leasing%4%Most%successful%recruitment%method%over%the%last%12%months%%

11%#

4%#

1%#

3%#

4%#

9%#

16%#

18%#

35%#

0%# 10%# 20%# 30%# 40%# 50%#

Did#not#hire#in#the#last#12#months#

Unsure#

Job#fairs#

Social#media#

PostAsecondary#insCtuCons#

Industry#associaCons#

Company#website/internal#posCngs#

Word#of#mouth/employee#referrals#

Career#and#classified#websites#

n=80%

Health%Care%&%Social%Assistance%5%Most%successful%recruitment%method%over%the%last%12%months%%

19%$3%$1%$4%$

1%$1%$1%$

5%$5%$

29%$31%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$


Unsure$Other$

Social$media$Post>secondary$ins@tu@ons$

Newspapers$Employment$agencies$

Company$website/internal$pos@ngs$Word$of$mouth/employee$referrals$


n=80%

Manufacturing%/%Most%successful%recruitment%method%over%the%last%12%months%

28%$3%$1%$2%$3%$5%$

8%$11%$13%$

24%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$

Did$not$hire$in$the$last$12$months$Unsure$

Industry$associa<ons$Rehires$

Post?secondary$ins<tu<ons$Employment$agencies$

Social$media$Career$and$classified$websites$

Company$website/internal$pos<ngs$Word$of$mouth/employee$referrals$

n=80%

Mining%&%Oil%and%Gas%0%Most%successful%recruitment%method%over%the%last%12%months%

11%#

3%#

1%#

1%#

1%#

3%#

3%#

3%#

4%#

4%#

8%#

18%#

20%#

23%#

0%# 10%# 20%# 30%# 40%# 50%#

Did#not#hire#in#the#last#12#months#

Unsure#

Other#

Rehires#

Alberta#Works/employment#

Job#fairs#

Employment#agencies#

PostHsecondary#insItuIons#

WalkHins/unsolicited#resumes#

Industry#associaIons#

Social#media#

Career#and#classified#websites#

Company#website/internal#posIngs#

Word#of#mouth/employee#referrals#

n=80%

Other%+%Most%successful%recruitment%method%over%the%last%12%months%

19%$3%$3%$1%$1%$1%$1%$1%$4%$

9%$11%$

23%$25%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$


Unsure$Walk<ins/unsolicited$resumes$

Technical/trade$ins@tutes$Rehires$

Industry$associa@ons$Employment$agencies$

Post<secondary$ins@tu@ons$Social$media$



n=80%

Prof,%Scien/fic%&%Tech%Services%6%Most%successful%recruitment%method%over%the%last%12%months%%


59 EMPLOYER SURVEY

14%$6%$

1%$1%$1%$3%$5%$6%$8%$

20%$35%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$


Rehires$Newspapers$

Industry$associa@ons$Job$fairs$

Employment$agencies$Social$media$



n=80%

Transporta-on%&%Warehousing%5%Most%successful%recruitment%method%over%the%last%12%months%

18%$5%$

1%$1%$3%$4%$5%$

9%$19%$

36%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$

Did$not$hire$in$the$last$12$months$Unsure$Job$fairs$

Alberta$Works/employment$Signage$

Employment$agencies$Company$website/internal$posJngs$

WalkKins/unsolicited$resumes$Word$of$mouth/employee$referrals$


n=80%

Wholesale/Retail%Trade%4%Most%successful%recruitment%method%over%the%last%12%months%


60 EMPLOYER SURVEY

Past Recruiting DifficultiesTwenty-eight per cent of the employers reported having difficulty recruiting qualified employees. More large-sized employers and more employers in the transportation and warehousing industry had difficulty recruiting qualified employees.Overall, 28 per cent of the employers surveyed in 2018 said they had difficulty recruiting qualified employees in the 12 months prior to their survey, up slightly from 25 per cent when surveyed in 2017. Results varied by company size and industry, with fewer micro-sized employers (12 per cent) and fewer employers in the mining and oil and gas industry (15 per cent) having difficulty recruiting qualified employees.

The 221 employers (28 per cent) that reported having difficulty recruiting were also asked to specify the occupations that were the most difficult to fill. The top occupations were truck drivers (10 per cent), community and social service workers and early childhood educators and assistants (4 per cent each). Additional details on occupations difficult to fill can be found in Appendix C.

32%$35%$

29%$

44%$ 44%$ 44%$47%$

38%$

19%$

25%$28%$

0%$

10%$

20%$

30%$

40%$

50%$

2008$ 2009$ 2010$ 2011$ 2012$ 2013$ 2014$ 2015$ 2016$ 2017$ 2018$

Difficulty)Recrui-ng:)Overall)Results)Percentage$of$employers$that$had$difficulty$recruiAng$qualified$employees$in$the$12$months$prior$to$survey$

12%$

31%$

33%$

35%$

0%$ 5%$ 10%$ 15%$ 20%$ 25%$ 30%$ 35%$ 40%$

Micro$(<10)$

Small$(10549)$

Medium$(50599)$

Large$(100+)$

Difficulty)Recrui-ng:)Results)by)Company)Size)Percentage$of$employers$that$had$difficulty$recruiFng$qualified$employees$in$the$12$months$prior$to$survey)

2018$ 2017$

15%$23%$24%$26%$28%$29%$29%$29%$31%$

44%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$

Mining$&$Oil$&$Gas$Professional,$Scien>fic$&$Tech.$

Other$Health$Care$&$Social$Assistance$

Manufacturing$Fin.,$Insur.,$Real$Est.$&$Leasing$Accomm.$&$Food/Arts$&$Ent.$

Wholesale$&$Retail$Trade$Construc>on$

Transporta>on$&$Warehousing$

Difficulty)Recrui-ng:)Results)by)Industry))Percentage$of$employers$that$had$difficulty$recrui>ng$qualified$employees$in$the$12$months$prior$to$survey)

2018$ 2017$


61 EMPLOYER SURVEY

Employers responded to the difficulty finding qualified employees in a variety of ways. Of the 221 employers that reported having difficulty recruiting qualified employees, 69 per cent increased recruiting efforts, 49 per cent increased the workload for current workers and 46 per cent did not fill the job opening.


7511 Truck drivers 10%4212 Community and social service workers 4%4214 Early childhood educators and assistants 4%7521 Heavy equipment operators (except crane) 3%4153 Family, marriage and other related counsellors 3%6322 Cooks 3%6411 Sales representatives - wholesale trade (non-technical) 3%711 Construction managers 2%

1521 Shippers and receivers 2%6731 Light duty cleaners 2%621 Retail and wholesale trade managers 2%714 Facility operation and maintenance managers 2%

1221 Administrative officers 2%1224 Property administrators 2%2225 Landscape and horticulture technicians and specialists 2%6221 Technical sales specialists - wholesale trade 2%6231 Insurance agents and brokers 2%6421 Retail salespersons 2%7315 Aircraft mechanics and aircraft inspectors 2%

Note: 221 employers reported having difficulty recruiting qualified employees. Some employers did not specify which occupations. Only occupations with a response of 2% or more are shown.


Response to hiring difficulties Employers %

Increased recruiting efforts 69%Increased workload for current workers 49%Did not fill the job opening 46%Hired contingent workers, including temps, contractors and freelancers 29%Increased investment in training provided by in-house staff 29%Hired a less qualified applicant 28%Targeted underutilized or new talent pools* 22%Partnered with educational institutions to ensure programs develop candidates with the right skills 14%Redeployed employees to new roles where their skills were more needed 12%Applied for/hired temporary foreign workers 11%Redesigned the job to change the required skills 11%Increased wages/benefits to attract more applicants 10%Outsourced the work 9%Increased investment in training provided by a third-party 8%Started actively recruiting in other communities/provinces/countries 6%Implemented employee referral program 3%Applied for a Canada-Alberta Job Grant 2%Focused more on local recruiting 1%Partnered with other organizations, such as community and professional associations 1%Other 5%Nothing 16%Note: 221 employers reported having difficulty recruiting qualified employees.* Youth, mature workers, persons with disabilities, Indigenous peoples, new immigrants, French speaking, veterans, LGBTQ2, single parents, etc.

How has your company responded to the difficulty recruiting qualified employees?


62 EMPLOYER SURVEY

Employee TurnoverSixty per cent of the employers reported employees had voluntarily left their company in the prior year. More large-sized employers, as well as more employers in the professional, scientific and technical services industry reported employees had voluntarily left their companies.Overall, 60 per cent of the employers surveyed in 2018 reported employees had left their company in the 12 months prior to their survey as a result of voluntary turnover,24 up slightly from the previous year’s result. Results varied by company size and industry with more large (84 per cent) and medium-sized employers (77 per cent) reporting voluntary turnover. In addition, 68 per cent of the professional, scientific and technical services employers and 64 per cent of the accommodation and food services/arts and entertainment and health care and social assistance employers had voluntary employee turnover.

83%$

64%$ 66%$ 65%$60%$ 61%$

68%$ 66%$59%$ 59%$ 60%$

0%$10%$20%$30%$40%$50%$60%$70%$80%$90%$

2008$ 2009$ 2010$ 2011$ 2012$ 2013$ 2014$ 2015$ 2016$ 2017$ 2018$

Employee(Turnover:(Overall(Results(Percentage$of$employers$with$voluntary$turnover$in$the$

12$months$prior$to$survey$

25%$

54%$

77%$

84%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$ 60%$ 70%$ 80%$ 90%$

Micro$(<10)$

Small$(10949)$

Medium$(50999)$

Large$(100+)$

Employee(Turnover:(Results(by(Company(Size(Percentage$of$employers$with$voluntary$turnover$in$the$

12$months$prior$to$survey$2018$ 2017$

53%$53%$55%$56%$59%$63%$63%$64%$64%$68%$

0%$ 10%$ 20%$ 30%$ 40%$ 50%$ 60%$ 70%$ 80%$

Manufacturing$Wholesale$&$Retail$Trade$

Mining$&$Oil$&$Gas$Fin.,$Insur.,$Real$Est.$&$Leasing$

ConstrucJon$TransportaJon$&$Warehousing$

Other$Health$Care$&$Social$Assistance$Accomm.$&$Food/Arts$&$Ent.$

Professional,$ScienJfic$&$Tech.$

Employee(Turnover:(Results(by(Industry(Percentage$of$employers$with$voluntary$turnover$in$the$

12$months$prior$to$survey(2018$ 2017$


24 Initiated by the employee, not including retirement or maternity leave.

63 EMPLOYER SURVEY

Overall, the turnover rate was 7 per cent for employers surveyed in 2018. Micro-sized employers and employers in the accommodation and food services/arts and entertainment and wholesale and retail trade industries had the highest turnover rates on average.Employers reported approximately 9,883 employees left their companies in the 12 months prior to their survey as a result of voluntary turnover. This equates to a turnover rate25 of 7 per cent, up slightly from 5 per cent in 2017. At 13 per cent, the micro-sized employers had the highest turnover rate on average in 2018. Among industries, the accommodation and food services/arts and entertainment and wholesale and retail trade industries had the highest turnover rates, at 21 per cent and 15 per cent respectively. The mining and oil and gas industry had the lowest turnover rate on average in 2018 at 3 per cent.

21%$

5%$ 5%$

8%$ 9%$

12%$10%$

7%$

4%$ 5%$7%$

0%$

5%$

10%$

15%$

20%$

25%$

2008$ 2009$ 2010$ 2011$ 2012$ 2013$ 2014$ 2015$ 2016$ 2017$ 2018$

Employee(Turnover(Rates:(Overall(Results(Turnover$rates$of$employers$in$the$12$months$

prior$to$survey$

13%$

9%$

7%$

7%$

0%$ 5%$ 10%$ 15%$ 20%$

Micro$(<10)$

Small$(10649)$

Medium$(50699)$

Large$(100+)$

Employee(Turnover(Rates:(Results(by(Company(Size(Turnover$rates$of$employers$in$the$12$months$

prior$to$survey(2018$ 2017$

3%#5%#5%#5%#5%#6%#6%#7%#

15%#21%#

0%# 5%# 10%# 15%# 20%# 25%#

Mining#&#Oil#&#Gas#Fin.,#Insur.,#Real#Est.#&#Leasing#Health#Care#&#Social#Assistance#

Manufacturing#ConstrucGon#

Other#Professional,#ScienGfic#&#Tech.#TransportaGon#&#Warehousing#

Wholesale#&#Retail#Trade#Accomm.#&#Food/Arts#&#Ent.#

Employee(Turnover(Rates:(Results(by(Industry(Turnover#rates#of#employers#in#the#12#months#

prior#to#survey(2018# 2017#


25 Total turnover divided by total employees.

64 EMPLOYER SURVEY

Employers were also asked to specify the occupations that experienced the most voluntary turnover. Community and social service workers and truck drivers (5 per cent each) were the top occupations mentioned by employers, followed by construction trades helpers and labourers and light duty cleaners (4 per cent each). Additional details on occupations that have experienced the most voluntary turnover can be found in Appendix C.


4212 Community and social service workers 5%7511 Truck drivers 5%7611 Construction trades helpers and labourers 4%6731 Light duty cleaners 4%1221 Administrative officers 3%1111 Financial auditors and accountants 3%6421 Retail salespersons 3%1521 Shippers and receivers 2%6513 Food and beverage servers 2%6711 Food counter attendants, kitchen helpers and related occupations 2%2145 Petroleum engineers 2%4214 Early childhood educators and assistants 2%


Note: 477 employers reported voluntary employee turnover in the previous 12 months. Only occupations with a response rate of 2 per cent or more are shown in the table.


65 EMPLOYER SURVEY

Most Successful Employee Retention StrategiesThe top successful employee retention strategies were competitive salary and positive work environment.Employers were asked to indicate an employee retention strategy that was the most successful in the 12 months prior to their survey. The top successful strategies were providing a competitive salary (12 per cent), positive work environment (11 per cent) and excellent management/supervision (8 per cent). ‘Other’ responses included loyalty, team building programs, social events, work location, excellent clients, company brand, reduced workload and safety. Nine per cent of the employers reported they do not have or need an employee retention strategy.

The most successful retention strategy varied by industry. Competitive salary was the most successful retention strategy for construction and transportation and warehousing employers, while a positive work environment was a top strategy for accommodation and food services, health care and social assistance and manufacturing employers. For the mining and oil and gas industry, just providing a job was the top retention strategy, mentioned by 20 per cent of employers.

9%#7%#

4%#1%#1%#1%#1%#1%#

2%#3%#

5%#5%#5%#5%#

7%#7%#

8%#11%#

12%#

0%# 5%# 10%# 15%#

Don't#have/need#a#strategy#Unsure#Other#

Reward#and#recogniBon#programs#Cash#bonuses#

Work/life#balance#Excellent#communicaBon#Employee#engagement#

Perks#Excellent#coworkers#

InteresBng/challenging#work#Learning/growth#opportuniBes#

Flexible#work#measures#CompeBBve#benefits#package#Provide#a#job#in#this#economy#

Company#culture#Excellent#management/supervision#

PosiBve#work#environment#CompeBBve#salary#

Most%Successful%Employee%Reten2on%Strategy%

11%#4%#

6%#1%#1%#1%#3%#3%#4%#4%#

6%#6%#8%#

11%#11%#

20%#

0%# 5%# 10%# 15%# 20%# 25%#


Provide#a#job#in#this#economy#Excellent#communicaFon#Employee#engagement#

InteresFng/challenging#work#Excellent#coworkers#

Learning/growth#opportuniFes#CompeFFve#benefits#package#

Flexible#work#measures#Company#culture#

Perks#Excellent#management/supervision#

CompeFFve#salary#PosiFve#work#environment#

n=80%

Accomm%&%Food/Arts%&%Ent%Most%successful%employee%reten9on%strategy%

12%$12%$

4%$1%$1%$1%$1%$1%$2%$2%$4%$

6%$6%$7%$9%$

12%$16%$

0%$ 5%$ 10%$ 15%$ 20%$ 25%$


Work/life$balance$Reward$and$recogniFon$programs$

Perks$Excellent$coworkers$

Employee$engagement$Learning/growth$opportuniFes$InteresFng/challenging$work$

Excellent$communicaFon$PosiFve$work$environment$

CompeFFve$benefits$package$Provide$a$job$in$this$economy$

Company$culture$Excellent$management/supervision$

CompeFFve$salary$

n=81%

Construc-on%Most%successful%employee%reten-on%strategy%


66 EMPLOYER SURVEY

8%#4%#

6%#1%#1%#3%#3%#3%#4%#5%#5%#5%#

10%#14%#14%#

16%#

0%# 5%# 10%# 15%# 20%# 25%#


Work/life#balance#Excellent#coworkers#

Reward#and#recogniHon#programs#Perks#

Excellent#communicaHon#CompeHHve#benefits#package#InteresHng/challenging#work#

Flexible#work#measures#Excellent#management/supervision#

Learning/growth#opportuniHes#PosiHve#work#environment#

CompeHHve#salary#Company#culture#

n=80%

Fin,%Ins,%Real%Est%&%Leasing%Most%successful%employee%reten=on%strategy%

8%#4%#

6%#1%#

4%#4%#4%#5%#5%#5%#6%#6%#8%#9%#10%#

16%#

0%# 5%# 10%# 15%# 20%# 25%#


Excellent#communicaCon#Work/life#balance#

Excellent#coworkers#CompeCCve#salary#

Reward#and#recogniCon#programs#Employee#engagement#

CompeCCve#benefits#package#Learning/growth#opportuniCes#

Excellent#management/supervision#Company#culture#

Flexible#work#measures#InteresCng/challenging#work#PosiCve#work#environment#

n=80%

Health%Care%&%Social%Assistance%%Most%successful%employee%reten;on%strategy%

3%#6%#

4%#1%#1%#3%#4%#5%#6%#6%#8%#

10%#13%#

15%#16%#

0%# 5%# 10%# 15%# 20%# 25%#


Interes>ng/challenging#work#Cash#bonuses#

Employee#engagement#Excellent#coworkers#

Company#culture#Learning/growth#opportuni>es#Compe>>ve#benefits#package#

Flexible#work#measures#Excellent#management/supervision#

Provide#a#job#in#this#economy#Compe>>ve#salary#

Posi>ve#work#environment#

n=80%

Manufacturing%Most%successful%employee%reten6on%strategy%

14%$13%$

1%$1%$1%$1%$1%$3%$3%$4%$4%$4%$5%$6%$

9%$11%$

20%$

0%$ 5%$ 10%$ 15%$ 20%$ 25%$

Don't$have/need$a$strategy$Unsure$

Reward$and$recogni@on$programs$Excellent$management/supervision$

Excellent$coworkers$Excellent$communica@on$Employee$engagement$

Perks$Interes@ng/challenging$work$Posi@ve$work$environment$

Learning/growth$opportuni@es$Flexible$work$measures$

Compe@@ve$benefits$package$Cash$bonuses$

Compe@@ve$salary$Company$culture$

Provide$a$job$in$this$economy$

n=80%

Mining%&%Oil%&%Gas%Most%successful%employee%reten9on%strategy%

8%#6%#6%#

1%#3%#3%#4%#4%#5%#5%#6%#6%#8%#9%#

13%#15%#

0%# 5%# 10%# 15%# 20%# 25%#


Employee#engagement#Reward#and#recogniFon#programs#

Excellent#coworkers#Excellent#management/supervision#

CompeFFve#benefits#package#Work/life#balance#

Flexible#work#measures#Learning/growth#opportuniFes#

Company#culture#Provide#a#job#in#this#economy#

PosiFve#work#environment#CompeFFve#salary#

InteresFng/challenging#work#

n=80%

Other%Most%successful%employee%reten5on%strategy%

10%$9%$

5%$1%$1%$3%$4%$5%$6%$8%$8%$8%$8%$8%$8%$

11%$

0%$ 5%$ 10%$ 15%$ 20%$ 25%$


CompeAAve$benefits$package$Cash$bonuses$

Work/life$balance$Excellent$communicaAon$

Excellent$management/supervision$Learning/growth$opportuniAes$

PosiAve$work$environment$InteresAng/challenging$work$Provide$a$job$in$this$economy$

Excellent$coworkers$CompeAAve$salary$Company$culture$

Flexible$work$measures$

n=80%

Professional,%Scien2fic%&%Tech%Services%Most%successful%employee%reten2on%strategy%


67 EMPLOYER SURVEY

11%#3%#

5%#1%#1%#1%#3%#3%#4%#4%#

6%#9%#

11%#18%#

21%#

0%# 5%# 10%# 15%# 20%# 25%#


Learning/growth#opportuniBes#Excellent#communicaBon#Employee#engagement#

Company#culture#Cash#bonuses#

InteresBng/challenging#work#Flexible#work#measures#

CompeBBve#benefits#package#PosiBve#work#environment#

Provide#a#job#in#this#economy#Excellent#management/supervision#

CompeBBve#salary#

n=80%

Transporta-on%&%Warehousing%Most%successful%employee%reten-on%strategy%

10%$9%$

1%$1%$1%$3%$3%$3%$3%$4%$

8%$8%$

10%$11%$

14%$14%$

0%$ 5%$ 10%$ 15%$ 20%$ 25%$

Don't$have/need$a$strategy$Unsure$

Work/life$balance$Employee$engagement$

Cash$bonuses$Perks$

InteresIng/challenging$work$Provide$a$job$in$this$economy$

Flexible$work$measures$Company$culture$

Learning/growth$opportuniIes$Excellent$coworkers$

Excellent$management/supervision$CompeIIve$salary$

PosiIve$work$environment$CompeIIve$benefits$package$

n=80%

Wholesale%&%Retail%Trade%Most%successful%employee%reten;on%strategy%

%


68 EMPLOYER SURVEY

Appendix A: Survey Methodology

The Q4 2018 Calgary and Area Employer Survey is based on responses to a telephone questionnaire conducted in October, November and December 2018 of Calgary and area employers with <10 employees (micro-sized employers). Following are the number of respondents from each industry sector.

The ‘Other’ industry category includes a variety of employers from the remainder of the industry categories: Agriculture, Utilities, Information & Culture, Management of Companies, Administrative & Support Services, Educational Services, Other Services and Public Administration.

It should be noted that the method of sample selection provides a good cross-section of opinion. Nevertheless, given the size of the sample, the statistical reliability of the survey is limited, particularly when the data is reported by industry. The value of this survey, however, goes beyond the data captured by the questionnaire. The telephone interview allows companies to expand on their responses, which provides invaluable information and comments that cannot be measured quantitatively.

Alberta Community and Social Services has made every effort to ensure that the information contained in this report is reliable, but makes no guarantee of its accuracy or completeness. The user of any information in this report accepts full responsibility and risk of loss resulting from decisions made by the user.

Industry Number of Respondents

Mining & Oil & Gas 20Construction 21Manufacturing 20Wholesale & Retail Trade 20Transportation & Warehousing 20Professional, Scientific & Technical Services 20Health Care & Social Assistance 20Accommodation & Food Services/Arts & Entertainment 20Finance, Insurance, Real Estate & Leasing 20Other 20Total 201


APPENDIX ASurvey Methodology

69

Appendix B: Employer Survey - Q4 2018 Occupation Results

LayoffsSeven per cent of the employers laid off approximately 33 workers in the three months prior to their survey.

Industry NOC Code Occupation Number of Layoffs

Accommodation & Food Services/Arts & EntertainmentSubtotal 0

Construction 7611 Construction trades helpers and labourers 2Not specified 16

Subtotal 18Finance, Insurance, Real Estate & Leasing

Subtotal 0Health Care & Social Assistance 1243 Medical secretaries 1

Subtotal 1Manufacturing

Subtotal 0Mining & Oil & Gas

Subtotal 0Other 1221 Administrative officers 2

423 Managers in social, community and correctional services 14156 Employment counsellors 14214 Early childhood educators and assistants 15131 Producers, directors, choreographers and related occupations 1

Subtotal 6Professional, Scientific & Technical Services 7611 Construction trades helpers and labourers 3

1121 Specialists in human resources 12281 Computer network technicians 1

Subtotal 5Transportation & Warehousing 6552 Customer service, information and related clerks 1

7511 Truck drivers 1Subtotal 2

Wholesale & Retail Trade 6421 Retail salespersons 1Subtotal 1

Grand Total 33Note: Some employers did not specify which occupations.


APPENDIX BQ4 2018 Employer Survey Occupation Results

70

Vacant PositionsEleven per cent of employers had 34 vacant positions that needed to be filled.

NOC Code Occupation Vacant Positions

6231 Insurance agents and brokers 57511 Truck drivers 42131 Civil engineers 23234 Ambulance attendants and other paramedical occupations 27233 Sheet metal workers 27452 Material handlers 27611 Construction trades helpers and labourers 21211 Supervisors, general office and administrative support clerks 11223 Personnel and recruitment officers 11224 Property administrators 12225 Landscape and horticulture technicians and specialists 12251 Architectural technologists and technicians 12271 Air pilots, flight engineers and flying instructors 14212 Community and social service workers 16421 Retail salespersons 16525 Hotel front desk clerks 16551 Customer service representatives - financial services 16552 Customer service, information and related clerks 16731 Light duty cleaners 17246 Telecommunications installation and repair workers 17332 Electric appliance servicers and repairers 19612 Labourers in metal fabrication 1Total 34


71 APPENDIX B

Change in EmploymentOverall, employers anticipate employment will increase by 12 and decrease by 22, for a net employment decrease of 10 people.

Industry NOC Code Occupation Net Change in Employment

Accommodation & Food Services/Arts & Entertainment 6552 Customer service, information and related clerks 1Subtotal 1

Construction Not specified 2 711 Construction managers (1)

7611 Construction trades helpers and labourers (2) Subtotal (1)

Finance, Insurance, Real Estate & Leasing 6551 Customer service representatives - financial services 1 1114 Other financial officers (1) 6231 Insurance agents and brokers (2)

Subtotal (2) Health Care & Social Assistance

Subtotal - Manufacturing 9612 Labourers in metal fabrication 2

7237 Welders and related machine operators (6) Subtotal (4)

Mining & Oil & Gas 8412 Oil and gas well drilling workers and services operators 2 211 Engineering managers (1)

1221 Administrative officers (1) 2113 Geologists, geochemists and geophysicists (1) 2145 Petroleum engineers (1)

Subtotal (2) Other 7452 Material handlers 2

Subtotal 2 Professional, Scientific & Technical Services

Subtotal - Transportation & Warehousing 7511 Truck drivers (3)

Subtotal (3) Wholesale & Retail Trade 6421 Retail salespersons (1)

Subtotal (1) Grand Total (10) Note: Some employers did not specify which occupations.


72 APPENDIX B

Appendix C: Employer Survey - Annual 2018 Occupation Results

LayoffsSixteen per cent of the employers laid off approximately 808 workers in the three months prior to their survey.


Accommodation & Food Services/Arts & Entertainment 8612 Landscaping and grounds maintenance labourers 75252 Coaches 36731 Light duty cleaners 31221 Administrative officers 26525 Hotel front desk clerks 21226 Conference and event planners 11431 Accounting and related clerks 1

Subtotal 19Construction 7611 Construction trades helpers and labourers 43

7251 Plumbers 407282 Concrete finishers 56221 Technical sales specialists - wholesale trade 41111 Financial auditors and accountants 22133 Electrical and electronics engineers 22234 Construction estimators 22253 Drafting technologists and technicians 26421 Retail salespersons 29536 Painters and coaters - industrial 21241 Secretaries (except legal and medical) 18615 Oil and gas drilling, servicing and related labourers 19533 Other wood products assemblers and inspectors 1

Not specified 20Subtotal 127

Finance, Insurance, Real Estate & Leasing 1224 Property administrators 106231 Insurance agents and brokers 51111 Financial auditors and accountants 26235 Loan officers 16551 Customer service representatives - financial services 1

Subtotal 19Health Care & Social Assistance 4212 Community and social service workers 54

1221 Administrative officers 21241 Secretaries (except legal and medical) 24152 Social workers 2423 Managers in social, community and correctional services 1

1243 Medical secretaries 13411 Dental assistants 1


Manufacturing 9619 Other labourers in processing, manufacturing and utilities 672221 Biological technologists and technicians 59437 Woodworking machine operators 59231 Central contro l& process operators, mineral & metal processing 49442 Weavers, knitters and other fabric-making occupations 39617 Labourers in food, beverage and tobacco processing 37521 Heavy equipment operators (except crane) 1



APPENDIX CAnnual 2018 Employer Survey Occupation Results

73


Mining & Oil & Gas 8232 Oil and gas well drillers, servicers, testers and related workers 598412 Oil and gas well drilling workers and services operators 362231 Civil engineering technologists and technicians 92253 Drafting technologists and technicians 88615 Oil and gas drilling, servicing and related labourers 82145 Petroleum engineers 62131 Civil engineers 22173 Software engineers and designers 27301 Contractors and supervisors, mechanic trades 21111 Financial auditors and accountants 17511 Truck drivers 1


Other 4214 Early childhood educators and assistants 6601 Corporate sales managers 5

2171 Information systems analysts and consultants 56733 Janitors, caretakers and building superintendents 48612 Landscaping and grounds maintenance labourers 41221 Administrative officers 34021 College and other vocational instructors 2

13 Senior managers - financial, communications & other business services 1421 Administrators - post-secondary education & vocational training 1423 Managers in social, community and correctional services 1

1222 Executive assistants 14156 Employment counsellors 14163 Business development officers & marketing researchers & consultants 15131 Producers, directors, choreographers and related occupations 1


Professional, Scientific & Technical Services 2145 Petroleum engineers 14122 Banking, credit and other investment managers 5

2133 Electrical and electronics engineers 52131 Civil engineers 36552 Customer service, information and related clerks 37441 Residential and commercial installers and servicers 37611 Construction trades helpers and labourers 31221 Administrative officers 21411 General office support workers 22211 Chemical technologists and technicians 27612 Other trades helpers and labourers 21111 Financial auditors and accountants 11121 Specialists in human resources 11123 Professional occupations in advertising, marketing and public relations 12151 Architects 12154 Land surveyors 12281 Computer network technicians 14163 Business development officers & marketing researchers & consultants 1

Subtotal 51


74 APPENDIX C


Transportation & Warehousing 7511 Truck drivers 271411 General office support workers 16552 Customer service, information and related clerks 17514 Delivery and courier service drivers 1


Wholesale & Retail Trade 2145 Petroleum engineers 307253 Gas fitters 107535 Automotive mechanical installers and servicers 96611 Cashiers 76421 Retail salespersons 66622 Grocery clerks and store shelf stockers 56411 Sales representatives - wholesale trade (non-technical) 26742 Other elemental service occupations 27321 Automotive service technicians, truck & bus mechanics & mechanical repairers 27512 Bus drivers, subway operators and other transit operators 21241 Secretaries (except legal and medical) 16511 Maîtres d'hôtel and hosts/hostesses 1


Grand Total 808


75 APPENDIX C

Vacant PositionsForty-four per cent of the employers had a total of 2,435 vacant positions that needed to be filled.

Industry NOC Code Occupation Vacant Positions

Accommodation & Food Services/Arts & Entertainment 6731 Light duty cleaners 376513 Food and beverage servers 266525 Hotel front desk clerks 236322 Cooks 95254 Program leaders and instructors in recreation, sport and fitness 86552 Customer service, information and related clerks 8632 Accommodation service managers 5

5251 Athletes 54167 Recreation, sports and fitness policy researchers, consultants and program officers 46311 Food service supervisors 46711 Food counter attendants, kitchen helpers and related occupations 46722 Operators and attendants in amusement, recreation and sport 3631 Restaurant and food service managers 2714 Facility operation and maintenance managers 2

2225 Landscape and horticulture technicians and specialists 23236 Other technical occupations in therapy and assessment 26316 Dry cleaning and laundry supervisors 26321 Chefs 26512 Bartenders 26562 Estheticians, electrologists and related occupations 26733 Janitors, caretakers and building superintendents 28612 Landscaping and grounds maintenance labourers 21223 Personnel and recruitment officers 11311 Bookkeepers 11411 General office support workers 11414 Receptionists and switchboard operators 14214 Early childhood educators and assistants 16315 Cleaning supervisors 16411 Sales representatives - wholesale trade (non-technical) 16421 Retail salespersons 16511 Maîtres d'hôtel and hosts/hostesses 16611 Cashiers 17312 Heavy-duty equipment mechanics 17512 Bus drivers, subway operators and other transit operators 17514 Delivery and courier service drivers 17611 Construction trades helpers and labourers 1

Subtotal 170


76 APPENDIX C


Construction 8612 Landscaping and grounds maintenance labourers 40711 Construction managers 12

2225 Landscape and horticulture technicians and specialists 117282 Concrete finishers 117521 Heavy equipment operators (except crane) 108255 Landscaping and grounds maintenance contractors and managers 102234 Construction estimators 92131 Civil engineers 71221 Administrative officers 62144 Geological engineers 67271 Carpenters 6

211 Engineering managers 51414 Receptionists and switchboard operators 57321 Automotive service technicians, truck and bus mechanics and mechanical repairers 57611 Construction trades helpers and labourers 56232 Real estate agents and salespersons 47251 Plumbers 47511 Truck drivers 31215 Supervisors, recording, distributing and scheduling occupations 21411 General office support workers 22113 Geologists, geochemists and geophysicists 22132 Mechanical engineers 22141 Industrial and manufacturing engineers 22175 Web designers and developers 22241 Electrical and electronics engineering technologists and technicians 22251 Architectural technologists and technicians 22264 Construction inspectors 27313 Refrigeration and air conditioning mechanics 2

13 Senior managers - financial, communications and other business services 116 Senior managers - goods production, utilities, transportation and construction 1

112 Human resources managers 1114 Other administrative services managers 1121 Insurance, real estate and financial brokerage managers 1601 Corporate sales managers 1712 Residential home builders and renovators 1

1111 Financial auditors and accountants 11112 Financial and investment analysts 11121 Specialists in human resources 11224 Property administrators 11225 Purchasing agents and officers 11241 Secretaries (except legal and medical) 11431 Accounting and related clerks 11432 Payroll clerks 11522 Storekeepers and parts clerks 12133 Electrical and electronics engineers 12153 Urban and land use planners 12172 Database analysts and data administrators 12174 Computer programmers and interactive media developers 12242 Electronic service technicians (household and business equipment) 12243 Industrial instrument technicians and mechanics 14162 Economists and economic policy researchers and analysts 16221 Technical sales specialists - wholesale trade 16411 Sales representatives - wholesale trade (non-technical) 17242 Industrial electricians 19619 Other labourers in processing, manufacturing and utilities 1

Subtotal 206


77 APPENDIX C


Finance, Insurance, Real Estate & Leasing 6541 Other protective service occupations 241224 Property administrators 151114 Other financial officers 131411 General office support workers 116732 Specialized cleaners 10

111 Financial managers 96231 Insurance agents and brokers 86551 Customer service representatives - financial services 8714 Facility operation and maintenance managers 7

1123 Professional occupations in advertising, marketing and public relations 61111 Financial auditors and accountants 51312 Insurance adjusters and claims examiners 52171 Information systems analysts and consultants 56523 Airline sales and service agents 5124 Sales, marketing and advertising managers 4

1221 Administrative officers 41313 Insurance underwriters 46235 Loan officers 4121 Insurance, real estate and financial brokerage managers 3

1241 Secretaries (except legal and medical) 32282 User support technicians 34163 Business development officers and marketing researchers and consultants 38612 Landscaping and grounds maintenance labourers 3122 Banking, credit and other investment managers 2125 Other business services managers 2712 Residential home builders and renovators 2

1431 Accounting and related clerks 22172 Database analysts and data administrators 22173 Software engineers and designers 24211 Paralegal and related occupations 26316 Dry cleaning and laundry supervisors 26321 Chefs 26733 Janitors, caretakers and building superintendents 2

112 Human resources managers 11112 Financial and investment analysts 11121 Specialists in human resources 11212 Supervisors, finance and insurance clerks 11213 Supervisors, library, correspondence and related information workers 11215 Supervisors, recording, distributing and scheduling occupations 11223 Personnel and recruitment officers 11225 Purchasing agents and officers 11242 Legal secretaries 11253 Records management technicians 11254 Mathematicians, statisticians and actuaries 11311 Bookkeepers 12234 Construction estimators 14164 Social policy researchers, consultants and program officers 14166 Education policy researchers, consultants and program officers 14216 Other instructors 16221 Technical sales specialists - wholesale trade 16552 Customer service, information and related clerks 17241 Electricians (except industrial and power system) 17271 Carpenters 17294 Painters and decorators 1

Subtotal 203


78 APPENDIX C


Health Care & Social Assistance 3413 Nurse aides, orderlies and patient service associates 854212 Community and social service workers 433012 Registered nurses 384153 Family, marriage and other related counsellors 303233 Licensed practical nurses 295254 Program leaders and instructors in recreation, sport and fitness 271241 Secretaries (except legal and medical) 194412 Home support workers, housekeepers and related occupations 15

311 Managers in health care 142171 Information systems analysts and consultants 104165 Health policy researchers, consultants and program officers 96322 Cooks 7125 Other business services managers 5

3124 Allied primary health practitioners 53143 Occupational therapists 54151 Psychologists 54161 Natural and applied science policy researchers, consultants and program officers 5

112 Human resources managers 41243 Medical secretaries 43142 Physiotherapists 43215 Medical radiation technologists 43234 Ambulance attendants and other paramedical occupations 44152 Social workers 44156 Employment counsellors 46733 Janitors, caretakers and building superintendents 4513 Recreation, sports and fitness program and service directors 3

1411 General office support workers 33112 General practitioners and family physicians 33131 Pharmacists 33214 Respiratory therapists, clinical perfusionists and cardiopulmonary technologists 35252 Coaches 36711 Food counter attendants, kitchen helpers and related occupations 36731 Light duty cleaners 3

14 Senior managers - health, education, social & community services & membership organizations 2111 Financial managers 2423 Managers in social, community and correctional services 2

1121 Specialists in human resources 21221 Administrative officers 21222 Executive assistants 21223 Personnel and recruitment officers 22172 Database analysts and data administrators 22263 Inspectors in public and environmental health and occupational health and safety 23141 Audiologists and speech-language pathologists 23237 Other technical occupations in therapy and assessment 24021 College and other vocational instructors 24215 Instructors and teachers of persons with disabilities 24411 Visiting homemakers, housekeepers and related occupations 26513 Food and beverage servers 27513 Taxi and limousine drivers and chauffeurs 2


79 APPENDIX C


Health Care & Social Assistance (cont.) 13 Senior managers - financial, communications and other business services 1124 Sales, marketing and advertising managers 1714 Facility operation and maintenance managers 1

1112 Financial and investment analysts 11122 Professional occupations in business services to management 11123 Professional occupations in advertising, marketing and public relations 11252 Health information management occupations 11422 Data entry clerks 11432 Payroll clerks 12221 Biological technologists and technicians 12225 Landscape and horticulture technicians and specialists 12243 Industrial instrument technicians and mechanics 12282 User support technicians 13111 Specialist physicians 13144 Other professional occupations in therapy and assessment 13212 Medical laboratory technicians and pathologists' assistants 13217 Cardiology technologists 13411 Dental assistants 14011 University professors 14154 Ministers of religion 14163 Business development officers and marketing researchers and consultants 14164 Social policy researchers, consultants and program officers 15121 Authors and writers 15131 Producers, directors, choreographers and related occupations 16312 Executive housekeepers 16741 Dry cleaning and laundry occupations 17241 Electricians (except industrial and power system) 17294 Painters and decorators 17313 Refrigeration and air conditioning mechanics 1

Subtotal 468Manufacturing 9617 Labourers in food, beverage and tobacco processing 18

9416 Forging machine operators 122173 Software engineers and designers 109437 Woodworking machine operators 82141 Industrial and manufacturing engineers 7

911 Manufacturing managers 57231 Machinists and machining and tooling inspectors 57441 Residential and commercial installers and servicers 51215 Supervisors, recording, distributing and scheduling occupations 41221 Administrative officers 47315 Aircraft mechanics and aircraft inspectors 49436 Lumber graders and other wood processing inspectors and graders 49614 Labourers in wood, pulp and paper processing 47205 Contractors and supervisors, other construction trades, installers, repairers and servicers 27233 Sheet metal workers 27241 Electricians (except industrial and power system) 27272 Cabinetmakers 27381 Printing press operators 27452 Material handlers 29524 Assemblers and inspectors, electrical appliance, apparatus and equipment manufacturing 2

111 Financial managers 1711 Construction managers 1714 Facility operation and maintenance managers 1731 Managers in transportation 1

1114 Other financial officers 11121 Specialists in human resources 11223 Personnel and recruitment officers 11431 Accounting and related clerks 11524 Purchasing and inventory clerks 12211 Chemical technologists and technicians 12232 Mechanical engineering technologists and technicians 12233 Industrial engineering and manufacturing technologists and technicians 12281 Computer network technicians 12282 User support technicians 14163 Business development officers and marketing researchers and consultants 16411 Sales representatives - wholesale trade (non-technical) 16552 Customer service, information and related clerks 17332 Electric appliance servicers and repairers 17384 Blacksmiths and die setters 17511 Truck drivers 17514 Delivery and courier service drivers 17521 Heavy equipment operators (except crane) 19212 Supervisors, petroleum, gas and chemical processing and utilities 19217 Supervisors, textile processing 19232 Petroleum, gas and chemical process operators 19413 Glass forming and finishing machine operators and glass cutters 19533 Other wood products assemblers and inspectors 19612 Labourers in metal fabrication 1

Subtotal 132


80 APPENDIX C


Mining & Oil & Gas 2145 Petroleum engineers 272174 Computer programmers and interactive media developers 78412 Oil and gas well drilling workers and services operators 51521 Shippers and receivers 41112 Financial and investment analysts 31225 Purchasing agents and officers 32113 Geologists, geochemists and geophysicists 37301 Contractors and supervisors, mechanic trades 37511 Truck drivers 3122 Banking, credit and other investment managers 2714 Facility operation and maintenance managers 2

1114 Other financial officers 21414 Receptionists and switchboard operators 21431 Accounting and related clerks 22173 Software engineers and designers 24112 Lawyers and Quebec notaries 27521 Heavy equipment operators (except crane) 2

111 Financial managers 1124 Sales, marketing and advertising managers 1125 Other business services managers 1213 Computer and information systems managers 1811 Primary production managers (except agriculture) 1

1121 Specialists in human resources 11123 Professional occupations in advertising, marketing and public relations 11221 Administrative officers 11241 Secretaries (except legal and medical) 12131 Civil engineers 12171 Information systems analysts and consultants 12175 Web designers and developers 12233 Industrial engineering and manufacturing technologists and technicians 12241 Electrical and electronics engineering technologists and technicians 12255 Meteorological technicians 12281 Computer network technicians 12283 Systems testing technicians 17231 Machinists and machining and tooling inspectors 17611 Construction trades helpers and labourers 17612 Other trades helpers and labourers 19232 Petroleum, gas and chemical process operators 1

Subtotal 95


81 APPENDIX C


Other 4011 University professors 1361221 Administrative officers 625254 Program leaders and instructors in recreation, sport and fitness 558612 Landscaping and grounds maintenance labourers 404212 Community and social service workers 301411 General office support workers 284214 Early childhood educators and assistants 284021 College and other vocational instructors 226733 Janitors, caretakers and building superintendents 183211 Medical laboratory technologists and pathologists' assistants 154032 Elementary school and kindergarten teachers 106552 Customer service, information and related clerks 92175 Web designers and developers 71226 Conference and event planners 51521 Shippers and receivers 54031 Secondary school teachers 56711 Food counter attendants, kitchen helpers and related occupations 5124 Sales, marketing and advertising managers 4714 Facility operation and maintenance managers 4

1223 Personnel and recruitment officers 4423 Managers in social, community and correctional services 3513 Recreation, sports and fitness program and service directors 3

2171 Information systems analysts and consultants 34152 Social workers 3421 Administrators - post-secondary education and vocational training 2

1121 Specialists in human resources 21123 Professional occupations in advertising, marketing and public relations 22172 Database analysts and data administrators 22173 Software engineers and designers 24166 Education policy researchers, consultants and program officers 24216 Other instructors 26411 Sales representatives - wholesale trade (non-technical) 26513 Food and beverage servers 27452 Material handlers 2

13 Senior managers - financial, communications and other business services 116 Senior managers - goods production, utilities, transportation and construction 1

111 Financial managers 1112 Human resources managers 1412 Government managers - economic analysis, policy development and program administration 1422 School principals and administrators of elementary and secondary education 1601 Corporate sales managers 1621 Retail and wholesale trade managers 1

1112 Financial and investment analysts 11114 Other financial officers 11122 Professional occupations in business services to management 11211 Supervisors, general office and administrative support clerks 11225 Purchasing agents and officers 11243 Medical secretaries 11432 Payroll clerks 12153 Urban and land use planners 12174 Computer programmers and interactive media developers 14151 Psychologists 14165 Health policy researchers, consultants and program officers 15112 Conservators and curators 15125 Translators, terminologists and interpreters 15136 Painters, sculptors and other visual artists 15223 Graphic arts technicians 15225 Audio and video recording technicians 15232 Other performers 15252 Coaches 16313 Other service supervisors 16321 Chefs 16322 Cooks 16532 Outdoor sport and recreational guides 16541 Other protective service occupations 16611 Cashiers 16722 Operators and attendants in amusement, recreation and sport 16731 Light duty cleaners 17312 Heavy-duty equipment mechanics 18255 Landscaping and grounds maintenance contractors and managers 18431 General farm workers 1

Subtotal 561


82 APPENDIX C


Professional, Scientific & Technical Services 2173 Software engineers and designers 131223 Personnel and recruitment officers 114112 Lawyers and Quebec notaries 72131 Civil engineers 62145 Petroleum engineers 69241 Stationary engineers and auxiliary equipment operators 62113 Geologists, geochemists and geophysicists 52171 Information systems analysts and consultants 54163 Business development officers and marketing researchers and consultants 56541 Other protective service occupations 5

711 Construction managers 41221 Administrative officers 42144 Geological engineers 41122 Professional occupations in business services to management 31123 Professional occupations in advertising, marketing and public relations 32121 Biologists and related scientists 32153 Urban and land use planners 32255 Meteorological technicians 34211 Paralegal and related occupations 35131 Producers, directors, choreographers and related occupations 37611 Construction trades helpers and labourers 3124 Sales, marketing and advertising managers 2125 Other business services managers 2

1225 Purchasing agents and officers 22174 Computer programmers and interactive media developers 22175 Web designers and developers 22234 Construction estimators 22243 Industrial instrument technicians and mechanics 22282 User support technicians 24156 Employment counsellors 27252 Steamfitters, pipefitters and sprinkler system installers 2

114 Other administrative services managers 1211 Engineering managers 1213 Computer and information systems managers 1601 Corporate sales managers 1731 Managers in transportation 1

1121 Specialists in human resources 11211 Supervisors, general office and administrative support clerks 11242 Legal secretaries 11431 Accounting and related clerks 11434 Banking, insurance and other financial clerks 11522 Storekeepers and parts clerks 12133 Electrical and electronics engineers 12141 Industrial and manufacturing engineers 12148 Other professional engineers, n.e.c. 12154 Land surveyors 12242 Electronic service technicians (household and business equipment) 12251 Architectural technologists and technicians 12253 Drafting technologists and technicians 14161 Natural and applied science policy researchers, consultants and program officers 14166 Education policy researchers, consultants and program officers 15121 Authors and writers 15226 Other technical & co-ordinating occupations in motion pictures, broadcasting & the performing arts 15241 Graphic designers and illustrators 16222 Retail and wholesale buyers 17231 Machinists and machining and tooling inspectors 17237 Welders and related machine operators 17246 Telecommunications installation and repair workers 19231 Central control and process operators, mineral and metal processing 1

Subtotal 153


83 APPENDIX C


Transportation & Warehousing 7511 Truck drivers 1447512 Bus drivers, subway operators and other transit operators 277315 Aircraft mechanics and aircraft inspectors 151521 Shippers and receivers 122171 Information systems analysts and consultants 66552 Customer service, information and related clerks 62271 Air pilots, flight engineers and flying instructors 46541 Other protective service occupations 47312 Heavy-duty equipment mechanics 41215 Supervisors, recording, distributing and scheduling occupations 32141 Industrial and manufacturing engineers 3601 Corporate sales managers 2714 Facility operation and maintenance managers 2811 Primary production managers (except agriculture) 2

1111 Financial auditors and accountants 21223 Personnel and recruitment officers 21225 Purchasing agents and officers 24216 Other instructors 26532 Outdoor sport and recreational guides 27314 Railway carmen/women 27452 Material handlers 27513 Taxi and limousine drivers and chauffeurs 27534 Air transport ramp attendants 2

16 Senior managers - goods production, utilities, transportation and construction 1111 Financial managers 1124 Sales, marketing and advertising managers 1711 Construction managers 1731 Managers in transportation 1

1121 Specialists in human resources 11122 Professional occupations in business services to management 11123 Professional occupations in advertising, marketing and public relations 11212 Supervisors, finance and insurance clerks 11221 Administrative officers 11228 Immigration, employment insurance and revenue officers 11241 Secretaries (except legal and medical) 11414 Receptionists and switchboard operators 11522 Storekeepers and parts clerks 11526 Transportation route and crew schedulers 12233 Industrial engineering and manufacturing technologists and technicians 12244 Aircraft instrument, electrical and avionics mechanics, technicians and inspectors 12282 User support technicians 14163 Business development officers and marketing researchers and consultants 16221 Technical sales specialists - wholesale trade 16411 Sales representatives - wholesale trade (non-technical) 16522 Pursers and flight attendants 16611 Cashiers 17237 Welders and related machine operators 17301 Contractors and supervisors, mechanic trades 17321 Automotive service technicians, truck and bus mechanics and mechanical repairers 17514 Delivery and courier service drivers 17521 Heavy equipment operators (except crane) 17611 Construction trades helpers and labourers 1

Subtotal 281


84 APPENDIX C


Wholesale & Retail Trade 6421 Retail salespersons 33211 Engineering managers 15

2145 Petroleum engineers 156411 Sales representatives - wholesale trade (non-technical) 127312 Heavy-duty equipment mechanics 9601 Corporate sales managers 7

6622 Grocery clerks and store shelf stockers 77321 Automotive service technicians, truck and bus mechanics and mechanical repairers 76221 Technical sales specialists - wholesale trade 6621 Retail and wholesale trade managers 4

6611 Cashiers 46552 Customer service, information and related clerks 36731 Light duty cleaners 37535 Automotive mechanical installers and servicers 3

13 Senior managers - financial, communications and other business services 2124 Sales, marketing and advertising managers 2

1111 Financial auditors and accountants 21123 Professional occupations in advertising, marketing and public relations 21521 Shippers and receivers 26235 Loan officers 26331 Butchers, meat cutters and fishmongers - retail and wholesale 26332 Bakers 26711 Food counter attendants, kitchen helpers and related occupations 26733 Janitors, caretakers and building superintendents 29414 Concrete, clay and stone forming operators 2

112 Human resources managers 1213 Computer and information systems managers 1811 Primary production managers (except agriculture) 1

1112 Financial and investment analysts 11212 Supervisors, finance and insurance clerks 11221 Administrative officers 11223 Personnel and recruitment officers 11526 Transportation route and crew schedulers 12242 Electronic service technicians (household and business equipment) 16211 Retail sales supervisors 16621 Service station attendants 16623 Other elemental sales occupations 17452 Material handlers 17514 Delivery and courier service drivers 19241 Stationary engineers and auxiliary equipment operators 19619 Other labourers in processing, manufacturing and utilities 1

Subtotal 166Grand Total 2,435


85 APPENDIX C

Change in EmploymentOverall, employers anticipate employment will increase by 6,111 and decrease by 1,671, for a net employment increase of 4,440 people.


Accommodation & Food Services/Arts & Entertainment 6513 Food and beverage servers 938612 Landscaping and grounds maintenance labourers 806731 Light duty cleaners 366421 Retail salespersons 356525 Hotel front desk clerks 156552 Customer service, information and related clerks 116733 Janitors, caretakers and building superintendents 106322 Cooks 96622 Grocery clerks and store shelf stockers 57514 Delivery and courier service drivers 5631 Restaurant and food service managers 2

6711 Food counter attendants, kitchen helpers and related occupations 16722 Operators and attendants in amusement, recreation and sport (4)

Not specified (6)5254 Program leaders and instructors in recreation, sport and fitness (25)

Subtotal 267Construction 7611 Construction trades helpers and labourers 257

7521 Heavy equipment operators (except crane) 2037511 Truck drivers 1508612 Landscaping and grounds maintenance labourers 908615 Oil and gas drilling, servicing and related labourers 607205 Contractors & supervisors, other construction trades, installers & servicers 202225 Landscape and horticulture technicians and specialists 158255 Landscaping and grounds maintenance contractors and managers 156232 Real estate agents and salespersons 10

711 Construction managers 49533 Other wood products assemblers and inspectors 2

Not specified 26421 Retail salespersons 17271 Carpenters 11414 Receptionists and switchboard operators (1)7282 Concrete finishers (1)

Subtotal 828Finance, Insurance, Real Estate & Leasing Not specified 120

4112 Lawyers and Quebec notaries 813 Senior managers - financial, communications and other business services 4

1221 Administrative officers 21111 Financial auditors and accountants 11312 Insurance adjusters and claims examiners 12171 Information systems analysts and consultants 16235 Loan officers 16551 Customer service representatives - financial services 16231 Insurance agents and brokers (1)

Subtotal 138Health Care & Social Assistance Not specified 200

4212 Community and social service workers 753413 Nurse aides, orderlies and patient service associates 544153 Family, marriage and other related counsellors 37514 Delivery and courier service drivers 2

311 Managers in health care 14412 Home support workers, housekeepers and related occupations 1

Subtotal 336


86 APPENDIX C


Manufacturing 9619 Other labourers in processing, manufacturing and utilities 1127441 Residential and commercial installers and servicers 559413 Glass forming and finishing machine operators and glass cutters 212243 Industrial instrument technicians and mechanics 119617 Labourers in food, beverage and tobacco processing 57231 Machinists and machining and tooling inspectors 27272 Cabinetmakers 2

111 Financial managers 12146 Aerospace engineers 19217 Supervisors, textile processing 19437 Woodworking machine operators (3)7237 Welders and related machine operators (6)

Not specified (20)9612 Labourers in metal fabrication (28)

Subtotal 154Mining & Oil & Gas 8615 Oil and gas drilling, servicing and related labourers 11

2113 Geologists, geochemists and geophysicists 32145 Petroleum engineers 39232 Petroleum, gas and chemical process operators 28412 Oil and gas well drilling workers and services operators 1

211 Engineering managers (1)1221 Administrative officers (1)1111 Financial auditors and accountants (3)7611 Construction trades helpers and labourers (10)

Not specified (13)Subtotal (8)

Other 8612 Landscaping and grounds maintenance labourers 7476722 Operators and attendants in amusement, recreation and sport 5206541 Other protective service occupations 5006552 Customer service, information and related clerks 500

Not specified 4035254 Program leaders and instructors in recreation, sport and fitness 1956513 Food and beverage servers 1506711 Food counter attendants, kitchen helpers and related occupations 1504032 Elementary school and kindergarten teachers 55125 Other business services managers 50631 Restaurant and food service managers 50422 School principals & administrators of elementary & secondary education 30

2175 Web designers and developers 111411 General office support workers 104214 Early childhood educators and assistants 106733 Janitors, caretakers and building superintendents 71123 Professional occupations in advertising, marketing and public relations 57452 Material handlers 2714 Facility operation and maintenance managers 1

1223 Personnel and recruitment officers 11451 Library clerks 11452 Correspondence, publication and regulatory clerks 12231 Civil engineering technologists and technicians 14021 College and other vocational instructors 1

Subtotal 3,401


87 APPENDIX C


Professional, Scientific & Technical Services 7611 Construction trades helpers and labourers 561123 Professional occupations in advertising, marketing and public relations 252232 Mechanical engineering technologists and technicians 101122 Professional occupations in business services to management 72121 Biologists and related scientists 52131 Civil engineers 52145 Petroleum engineers 52153 Urban and land use planners 52141 Industrial and manufacturing engineers 32144 Geological engineers 32151 Architects 35241 Graphic designers and illustrators 32171 Information systems analysts and consultants 22173 Software engineers and designers 24167 Recreation, sports & fitness policy researchers, consultants & program officers 27252 Steamfitters, pipefitters and sprinkler system installers 2124 Sales, marketing and advertising managers 1213 Computer and information systems managers 1

1223 Personnel and recruitment officers 12174 Computer programmers and interactive media developers 11111 Financial auditors and accountants (2)

Not specified (4)6552 Customer service, information and related clerks (10)

Subtotal 126Transportation & Warehousing 7511 Truck drivers 166

Not specified 416552 Customer service, information and related clerks 251521 Shippers and receivers 106622 Grocery clerks and store shelf stockers 107315 Aircraft mechanics and aircraft inspectors 42271 Air pilots, flight engineers and flying instructors 27314 Railway carmen/women 27452 Material handlers (5)7612 Other trades helpers and labourers (5)7512 Bus drivers, subway operators and other transit operators* (1,140)

Subtotal (890)Wholesale & Retail Trade 6421 Retail salespersons 43

8432 Nursery and greenhouse workers 236611 Cashiers 96622 Grocery clerks and store shelf stockers 56623 Other elemental sales occupations 52145 Petroleum engineers 3

211 Engineering managers 27237 Welders and related machine operators 21521 Shippers and receivers 11522 Storekeepers and parts clerks 16621 Service station attendants 17514 Delivery and courier service drivers 16411 Sales representatives - wholesale trade (non-technical) (8)

Subtotal 88Grand Total 4,440Note: Some employers did not specify which occupations.* Includes summer layoffs of school bus drivers


88 APPENDIX C

Occupations Difficult to Fill


7511 Truck drivers 10%4212 Community and social service workers 4%4214 Early childhood educators and assistants 4%7521 Heavy equipment operators (except crane) 3%4153 Family, marriage and other related counsellors 3%6322 Cooks 3%6411 Sales representatives - wholesale trade (non-technical) 3%711 Construction managers 2%

1521 Shippers and receivers 2%6731 Light duty cleaners 2%621 Retail and wholesale trade managers 2%714 Facility operation and maintenance managers 2%

1221 Administrative officers 2%1224 Property administrators 2%2225 Landscape and horticulture technicians and specialists 2%6221 Technical sales specialists - wholesale trade 2%6231 Insurance agents and brokers 2%6421 Retail salespersons 2%7315 Aircraft mechanics and aircraft inspectors 2%1111 Financial auditors and accountants 1%2173 Software engineers and designers 1%2241 Electrical and electronics engineering technologists and technicians 1%2271 Air pilots, flight engineers and flying instructors 1%7237 Welders and related machine operators 1%7271 Carpenters 1%7282 Concrete finishers 1%7514 Delivery and courier service drivers 1%7611 Construction trades helpers and labourers 1%

Note: 221 employers reported having difficulty recruiting qualified employees. Some employers did not specify which occupations.



89 APPENDIX C

Occupations with Most Voluntary Turnover


4212 Community and social service workers 5%7511 Truck drivers 5%7611 Construction trades helpers and labourers 4%6731 Light duty cleaners 4%1221 Administrative officers 3%1111 Financial auditors and accountants 3%6421 Retail salespersons 3%1521 Shippers and receivers 2%6513 Food and beverage servers 2%6711 Food counter attendants, kitchen helpers and related occupations 2%2145 Petroleum engineers 2%4214 Early childhood educators and assistants 2%1123 Professional occupations in advertising, marketing and public relations 1%6411 Sales representatives - wholesale trade (non-technical) 1%1121 Specialists in human resources 1%1241 Secretaries (except legal and medical) 1%1414 Receptionists and switchboard operators 1%6611 Cashiers 1%8612 Landscaping and grounds maintenance labourers 1%9619 Other labourers in processing, manufacturing and utilities 1%1112 Financial and investment analysts 1%2131 Civil engineers 1%3413 Nurse aides, orderlies and patient service associates 1%6221 Technical sales specialists - wholesale trade 1%6525 Hotel front desk clerks 1%7452 Material handlers 1%


Note: 477 employers reported voluntary employee turnover in the previous 12 months. Only occupations with a response rate of 1 per cent or more are shown in the table.


90 APPENDIX C

Documents

2018Q4CalgaryLabourMarket FINAL - Alberta · 1 All past and forecast data from Applications Management Consulting Ltd, Calgary & Area Labour Market Forecast: 2019 Winter Report. CALGARY