2018/9Annual Report

The Priory for South Africa

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The Order of St John: Mission and Aims

St John in South Africa

The Chief Executive Officer’s Message

Financial Report

Chancellor’s Report

Chief Operating Officer’s Report

Chief Commissioner’s Report

Business Development Manager’s Report

Receiver General’s Report

Contact Details

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Contents

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Mission StatementAs a leading organisation in the primary health care system, we provide, through a caring team of dedicated volunteers and support staff, training and services in first aid, basic health and home care to all those in need of our expertise, and to this end we are committed to utilising our available resources effectively.

The Order of St John (widely known as St John Ambulance) is a major international non-profit organisation, recognised

and accredited by the United Nations, which provides first aid, health care and various support services in 40 countries around the world.

The work of St John is carried out in each of these countries by dedicated volunteers and paid support staff of which there are approximately 300 000. Together, they provide quality first aid care and training, community health care, ambulance services and youth development programmes. In addition to these main activities, each St John organisation develops its own specialised community projects and activities to suit the needs of the particular communities in which they serve. These include the provision of therapy dogs in Canada, dentistry in India, blood services in Papua New Guinea and in South Africa, home-based care training for families affected by the HIV/AIDS pandemic as well as joining in the fight against rising infant mortality rates.

The Order of St John is a Christian Order, founded on Christian principles and motivated by Christian ideals, yet we warmly welcome members of all religions to share in our twin mottoes ‘For the faith’ and ‘In the service of humanity’.

Aims To become recognised as the leading organisation

providing excellence in training and services in first aid, basic health and home care in South Africa

To encourage, promote and support the work of our volunteers “for the faith” and “in the service of humanity”

To grow a strong financial base to support the activities of our organisation

To encourage best management practice, sound corporate governance and good stewardship in the affairs of the organisation

To encourage dedication, responsiveness and unity within the organisation through teamwork

To assist, wherever possible, in the needs of our sister organisations in Sub-Saharan Africa

To uphold the integrity of the Order of St John.

Sovereign Head

Grand Prior

Grand Council

Great OfficersLord Prior

PrelateSub Prior

Chairman STJ Eye Hospital GroupAppointed Member

Senior Reps of 11 Priories & Standing Observers from 4

International Office:

Development Office

Order Office

St John of Jerusalem Eye

Hospital Group

41 Establishments:11 Priories

28 Associations1 Associated Body

1 Provisionally Recognised Body

Grand Council is the Governing Body of the Most Venerable Order of the Hospital of St John of Jerusalem which includes:

The Order of St John

St John Worldwide

EUROPE

NORTH AMERICA• Canada• United States

of America

CARIBBEAN & THE ATLANTIC OCEAN• Antigua & Barbuda• Barbados• Bermuda• Dominica• Grenada• Guyana• Jamaica• Saint Lucia• Trinidad & Tobago

ASIA• Hong Kong• India• Malaysia• Pakistan• Singapore• Sri Lanka

PACIFIC• Australia• Fiji• Papua New

Guinea• New Zealand• Solomon

IslandsAFRICA & THE INDIAN OCEAN• Ghana• Kenya• Malawi• Mauritius• Namibia• Nigeria

• South Africa• Swaziland• Tanzania• Uganda• Zambia• Zimbabwe

• Cyprus• England & the

Islands• Gibraltar• Jerusalem,

West Bank & Gaza

• Malta• Northern Ireland• Republic of Ireland• Scotland• Wales

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St John in South AfricaThe Order of St John

In South Africa, the Order of St John is a registered Non-Profit Organisation (000-814) under the Non-Profit

Organisations Act No 71 of 1997 as well as a Public Benefit Organisation (18/11/13/1718) in terms of the Income Tax Act.

Today St John carries out its operations from ten major Centres located in various cities and towns in South Africa, namely Bloemfontein, Cape Town, Durban, East London, Fish Hoek, Grahamstown, Johannesburg, Kimberley, Port Elizabeth and Somerset West.

We have become well known for training in first aid and home-based care. Our advanced home-based care courses concentrate on HIV / AIDS, care for the elderly, the Integrated Management of Childhood Illnesses (a UNICEF initiative), and community development.

We run various community service projects, often partnering with the South African Government and provincial authorities. We support the Millennium Development Goals and, wherever possible, endorse the words of our former Bailiff Grand Cross, the late Nelson Mandela to “Give a better life to our fellow citizens in need”.

Officers of the Order of St John

By statute, Chapter (the governing body) of the Priory for South Africa comprises all Priory Officers, representative Knights and Dames, Commanders and Officers. The Priory Officers are appointed for a triennial period (currently 2017 – 2019). The Prior is appointed subject to the Grand Prior’s pleasure.

Prior The Most Revd Dr Thabo Makgoba, Archbishop of Cape Town

Chancellor Col Kevin T Williams SD SM MMM

Vice Chancellor Michael R D Boyns

Joint Chief Executive Officer Hope Chidawanyika

Joint Chief Executive Officer George T Woods

Receiver General & Vice Chancellor Michael R D Boyns

Deputy Receiver General Ian D Dodds

Director of Ceremonies Stuart Waetzel

Priory Chief Commissioner Dr Jonathan Witt

Surgeon General Lt Gen Aubrey P Sedibe DMG MMS MMB

Priory Hospitaller Vacant

Priory Almoner Stephen C Kieser

Priory Librarian Mike Stalley

Priory Heraldic Advisor Prof Deon F S Fourie SD*SM MMM JCD*

Priory Herald Marcel van Rossum OMBB

Priory Chaplain Revd Neville S Naidoo

Priory Historian & Numismatist Maj Mark C Goodman

Priory Registrar Vacant

Priory Investment & Remuneration Advisor Ian D Dodds

Audit Committee (Chairman) Michael R D Boyns

Finance Committee Michael R D Boyns

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Chief Executive Officer’s Report

Dear Colleagues, Confrere’s and Friends of St John, it gives my team and me great pleasure in sharing our

2018 – 2019 annual report with you.

The financial year 2018 leading into 2019 has seen a complete renewal of our aims to care for the sick and the poor. We have taken the time to structure, renew and centre ourselves on the core reason we exist, we have done this through prioritised focus on our principle businesses whilst ensuring our mandate as a positive health impact non-governmental organisation is secured.

We have carefully considered our mission and collectively developed our mission statement which is “The mission of the Order of St John in South Africa is to build caring communities as a passionate and dedicated global health impact NGO.”

We believe that the redefining of our strategic aims which take into account what was good about the past and what is required to secure the future, has led to the strategic building blocks noted below. Coincidentally this strategy and its naming aligns with the rebuilding of the Muristan (from Persian Bimārestān meaning “hospital”) in Jerusalem where our work began in the year 1023. This was the precursor to the founding of the Order in 1099 and the subsequent Papal Bull issued by Pope Paschall II in 1113, giving the Order of St John legitimacy in the work of caring for the sick and the poor.

Our strategy has been termed “Strategy 2023 – The New Way”, incorporating the following key elements called Grow, Serve, Refine and Social Impact:

Grow We have placed significant emphasis on growing our training, eye care and community health initiatives whilst ensuring we continue to make a meaningful and ever-increasing impact on the communities that we serve. To this end, we are doing the following:

Relaunching our Levels 1, 2 and 3 First Aid programmes, aligning these to the global St John standard, whilst maintaining sound and credible local and international partnerships. Alongside this process, we have redesigned our Instructor Certification Programme which is a key element in ensuring the success of the aforementioned.

Our Community Health training programmes will be receiving significant focus in the coming months as we continue to develop our market place awareness and grow our customer base. Pleasingly this year, we have partnered in this space with the likes of Transnet and Discovery Health.

We have also launched the fourth international chapter of the global St John Ophthalmic Association which will bring together expertise from around the globe and the St John Ophthalmic Family in advancing expertise in eye-care.

Serve We have expanded our community health outreach

programmes significantly and are seeking the right balance between being financially sustainable and meeting our mandate to care.

Our community eye care initiatives are gaining significant traction and the awareness created though the Vision 20/20 campaign has enhanced our standing in the communities we serve, whilst at the same time enhancing our brand awareness in South Africa and abroad.

Refine We have overhauled our governance structures and are

aligning very strongly with King IV principles. More will follow on how governance and oversight will function in the coming months and years.

George T WoodsCEO

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We are reviewing every activity that takes place within St John and where applicable, we are enhancing job functions and/or revaluating what is required to carry us into the future.

We are reviewing the way our brand appears in the market place. We are very excited to show you our new Johannesburg Centre where the CEO’s Presentation will take place on 16 August 2019.

We are overhauling our ambulance division and are relaunching the St John Ambulance company. Together with Brigade, we will launch a strong, well-placed and staffed ambulance company. New branding will be implemented and we hope to be ready to present this at Chapter on 16 August 2019.

We are continually upgrading our buildings and infrastructure, the focus has been on the most urgent needs and will continue to be a strategic imperative.

We are restructuring the legal construct of St John South Africa and will be applying for the new legal ‘Not for Profit’ company status in the very near future. This new company allows us to operate the following proposed subsidiary businesses:

St John Retirement Village Company (Stella Londt);

St John Hospital Group;

St John Eye-Care Company;

St John Ambulance Company;

St John Further Education and Training College (Incorporating First Aid, Community Health, Occupational Health and Safety, Firefighting and a range of other courses);

St John Consumables (First Aid kits, SOS Responder Devices);

St John Lambano Sub-Acute and Children’s Care Facilities;

Other companies will follow as the business grows

With the restructuring of the St John legal entity, tax structures will be refined to incorporate the new legal entities and their related compliance requirements.

The appointment of eight non-executive directors and four executive directors on the newly constituted board will be undertaken once the legal structure is confirmed.

The Priory Executive Committee will be reconstituted to incorporate the new way of working.

The Priory Operational Committee will also be reconstituted to incorporate the new way of working.

Remuneration, Ethics, Audit and the Risk and Financial Investment Committees will be reconstituted once the new legal structure takes effect.

Centre Committees and Regional Committees will receive a briefing paper on proposed changes and new ways of working and this is open for comment and debate and will assist in setting a new direction.

Suffice it to say, the core fundamentals of St John remain intact. The overhaul is essential to ensure success in the future.

Social Impact Our mandate to meet the ‘Pro Utilitate Hominum’ within our stated aims is fulfilled in so many ways. We are proud of what has been achieved and what is yet to be achieved. These initiatives are as follows:

Care of the elderly at Stella Londt;

Care of the children in our facilities;

Our initiatives in creating youth employment opportunities;

Our community health care workers working in communities every day;

Our eye clinics and their impact on communities across the country as one of the largest optometrists in South Africa;

Our large volunteer community which is gaining traction in Brigade and elsewhere;

Our Fellowship groups who continue to meet; Our many staff who go beyond the call of duty.

We have also gained and retained our Level 1 (B-BBEE) Broad-Based Black Economic Empowerment status as more than 85% of our beneficiaries are from previously disadvantaged communities.

We are building an organisation that can truly be proud of its past, but one that can look to the future with renewed optimism. There are still tough days ahead, however I am confident we have the right people and the right strategy that will see us advance the work of St John in South Africa and indeed the continent.

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Financial ReportThe Priory for South Africa for the Order of St John and its Foundations(Registration Number 000-814NPO)

Annual Financial Statements for the year ended 31 March 2019

Statement of financial activities(Incorporating an income and expenditure account) for the year ended 31 March 2019

Statement of Comprehensive Income

General overheads

Figures in R `000 2019 2018Income and endowments from:Income from donations and legacies 14 356 14 126 Income from charitable activities:Delivering first aid 3 829 5 482 Brigade 3 795 5 459 Ambulance and transport services 34 23 Community support programmes - - Equipping the public 53 335 57 608 Training 16 784 22 409 First aid products 1 734 2 429 Other charitable activities 19 435 17 599 Eye clinic 15 382 15 171 Total income from charitable activities 57 164 63 090 Income from other trading activities 2 875 7 811 Investment and rental income 2 336 7 099 Other income 539 712 Stella Londt Contribution 66 91 Total income 74 461 85 118

Expenditure on:Total expenditure on raising funds - - Expenditure on charitable activities:Delivering first aid: (5 644) (6 639)Brigade (5 122) (5 832)Ambulance and transport services (522) (807)Community support programmes - - Equipping the public:Training (16 389) (17 407)First aid products (1 065) (1 189)Other charitable activities (16 348) (14 024)Eye clinic (9 847) (9 544)Total resources expended on charitable activities (49 293) (48 803)Total expenditure (49 293) (48 803)

Other operating expenses (33 899) (32 213)(Deficit) / surplus from operating activities (8 731) 4 102

Income from listed investments, now shown at market value

Expense relating to various lines of business

Income from donations and Grants

Income from the various lines of business

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Financial Report

R74 461 000

R34 756 000

R48 436 000R123 254 000

R64 600 000

Overview

Income Expense Salaries Assets   Liabilites

Balance sheetStatement of Financial Position

Figures in R `000 2019 2018

Assets

Fixed assets

Tangible fixed assets 45 501 44 219

45 501 44 219

Investments

Investments 27 212 32 822

Total non-current assets 27 212 32 822

Current assets

Inventories 2 569 2 611

Debtors 30 020 26 472

Cash and short-term deposits 17 848 16 514

Total current assets 50 541 45 663

Total assets 123 254 122 704

Non-current liabilities

Life Fund 26 995 25 369

Current liabilities

Provisions 786 594

Creditors falling due within one year 36 819 31 450

Total current liabilities 37 605 32 044

Total liabilities 64 600 57 413

Net assets 58 654 65 291

Funds

Capital contributions - -

Other unrestricted funds - -

Accumulated surplus 54 242 62 966

Dedicated Funds Stella Londt 4 412 2 325

Total unrestricted funds 58 654 65 291

Total funds 58 654 65 291

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Chancellor’s Report

Annually, the international body of the Order of St John meets at what is known as Grand Council. Each of the

eleven Priories around the world plays host on a rotational basis.

This year, they met in Williamsburg, Virginia in the USA on 24th May 2018 where our Priory presented, to great acclaim, the future vision of the work of St John in South Africa.

What was unusual during this meeting was that members were called to seriously reflect on the true and original founding nature of the Order. The Prelate, Bishop Tim Stevens, who led the discussion, likened its nature to a milking stool that stands on three legs, bringing it strength and stability.

Possibly, in South Africa, it would be more appropriate for us to liken it to a three-legged cast-iron pot, sturdily supporting the mixture of a number of carefully selected ingredients (components), prepared and primed to combine in a very appropriate, healthy and nourishing result.

The first leg represents the chivalric nature of the Order brought into being by a reigning Sovereign (or Head of State). It is hierarchical (membership by invitation and not by right). Admission is by consent requiring that members concur that all obligations are undertaken voluntarily, displaying good conduct, loyalty to their fellows, decency, courtesy and protection of the disadvantaged.

The second leg represents the Christian nature of the Order, which, it was suggested has nothing to do with being religious, but has everything to do with being in relationship with God through the poor.

The third leg is the charitable nature of the Order. “How we understand the core values (charitable intentions) of the Order.” Initially the need is determined before embarking on a plan of addressing it.

These three legs bring us to the realisation that time should be spent directing members into an understanding of the true nature of the Order. Admission to, or promotion within the Order is not as a result of recognition for long service - there are service medals specifically for that purpose. It is an invitation to participate in a covenanted way of life; increasing in maturity, and a deep commitment to a calling naturally leading to progression within the structure.

Col. Kevin T Williams SD, SM, MMMChancellor

Johannesburg Investiture 2018

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Admissions and PromotionsTo this end, the following number of members were admitted into and promoted within the Order during this financial year (as published in the London Gazette, Notice 378740):

Admission as Members (Level V) 10Promotion to Officer (Level IV) 4Promotion to Commander (Level III) 3Priory Vote of Thanks 1

A single Investiture and Re-dedication Service was held at St George’s Anglican Church, Parktown on 18th August 2018.

Membership StatisticsOrder membership statistics for this period were as follows:

St John Ophthalmic AssociationThe formation of an African Branch of the St John Ophthalmic Association (SOA) was launched in Stellenbosch from 9 - 11 November 2018. It was spear-headed through the enthusiasm of our Jerusalem Hospitaller, David Verity who fortunately for us, spent much of his young life in the Northern Cape, resulting in a particular affection for our country.

The SOA was formed to coordinate the post-graduate ophthalmic activities of the Order of St John, uniting supporters from all professional walks of life in support of the Order.

The key objectives are to:

Coordinate international healthcare support and expertise for St John

Increase training opportunities for St John staff, both regionally and internationally

Organise periodic regional and international meetings to advance teaching and research at St John

Cooperate with regional and international sister organisations and universities in the development of research and on-line ophthalmology teaching capabilities.

Launch of St John Ophthalmic Association Africa

Cadet tending to a head injury

MembersKnights and Dames Grand Cross 2Knights and Dames 45Commanders 35Officers 75Members 155

2 45

35

75

155

Knights  and  Dames  Grand  Cross

Knights  and  Dames

Commanders

Officers

Members

Total  members:  312

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In the wake of the departure of Joint CEO, Hope Chidawanyika at the end of 2018, I joined the St John team

as Chief Operating Officer in mid-January of 2019. The objective of my function is to participate in the renewal and revitalisation of St John through the management of the key, national operations of the organisation.

TrainingTraining, both in first aid and community health work, is without a doubt our core business. As far as first aid training is concerned, utilising 115 instructors we successfully presented 1 444 Level 0; 13 491 Levels 1, 2 & 3 and 596 home based care courses.

Accredited, one year full qualifications in Community Health Work (Level 2) were attended by 173 learners in the Johannesburg area. The Community Health Work (Level 4) course was attended by 14 learners in the Durban area. Our FETC: Child and Youth Care course was attended by 200 learners, mainly from Johannesburg and East London, whilst the GETC: Public Awareness & Promotion of Dreaded

Diseases & HIV/AIDS course was attended by 60 learners from Cape Town and Johannesburg. The attendance of these full qualifications reached a total of 447 learners.

Skills ProgramsA total of four of the available eight accredited skills programs were presented during the year in question, training a total of 1 074 learners. A further breakdown per skills program presented is as follows:

Provide First Aid & Home Based Health Care (SP1) – 174 learners.

Promote Basic Health Care & Safety at the Workplace and to the Community at Large (SP4) – 84 learners.

Dread Disease and HIV/AIDS Awareness (SP 7) – 410 learners.

Understanding Child & Youth Care (SP 8) – 406 learners.

Community ServicesMuch was achieved with Community Services where an average of 207 paid community service staff were employed, supported by an average of 403 active community service volunteers reaching some 5 201 first aid cases of community members with little or no income. Health talks and workshops provided a further 4 885 opportunities to interact with the community.

MembershipOur Brigade reached an active strength of 1 100 members consisting of 657 adult and 443 youth members respectively. These active members produced a total of 391 456 man-hours of duty, generating a total amount of R2 062 371 from Ambulance Services and R1 815 084 from donations, whilst utilising an average of 15 ambulances and 3 transporters.

Eye ClinicsOur Eye Clinics form an integral part of the St John offering in South Africa. Unlike the rest of the St John world, we are the only Priory that offers Eye Care outside of the St John Eye Hospital in Jerusalem. During the financial year in question

Chief Operating Officer’s Report

TrainingLevel  0 1444Level  1,2,3 13491Home  based  care  courses 596

9%

87%

4%

Training

Level  0

Level  1,2,3

Home  based  care  courses

MembersAdult  members 657Youth  members 443

60%

40%

Training

Adult  members

Youth  members

Total  members:  1  100

Small motorist’s first aid kit

Wound care in the community

Brig. Gen (ret) Alan Luck SM, MMMChief Operating Officer

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our eye clinics screened 19 308 patients, supplied 13 857 pairs of spectacles with lenses of different types, and referred 784 patients to local hospitals for further treatment.

Staffing levels within St John varied during the year with a number of staff being forced to leave after disciplinary action was taken. A number of appointments took place to compensate for this. To a certain extent the team has been renewed and I’m pleased to report, is in the process of forging a new direction for St John.

PoliciesThe following St John policies were reviewed during this period, leading to the review of other current policies:

Financial policy Code of Ethics policy

New policies are being compiled to fit the new direction that St John is undertaking:

ProjectsAs far as projects were concerned the following achievements:

The St John Eye Hospital Soweto The commencement of the rebuild of the eye hospital in Soweto has achieved the following:

The securing of funds to the value of R250M; The drafting or preliminary plans; The briefing of architects which at this point is being

conducted pro bono; The consultation with Growthpoint Properties on the

next steps, and The commissioning and sitting of the local and

international advisory panels.

The Vision 20/20 Eye ExhibitionThis programme was initiated to achieve two main objectives:

Create awareness of the work of our eye clinics and drive traffic to these centres, and

Fund raiser for the work of our clinics.

The first leg of the exhibition was launched at the Johannesburg Country Club on 18 October 2018. This was followed by a very successful launch event on 28 March 2019 in the DLI Hall making up the Durban launch of the exhibition.

The following further events are planned: 1 April 2019 at the Durban Art Gallery with the grand

opening on 4 April 2019 and extending this over the next 3 weeks.

17 May 19 – Launch of the exhibition in the Simon’s Town Art Gallery.

EyesScreened  patients 19308Pairs  of  spectacles 13857Referred  patients 784

57%41%

2%

Training

Screened  patients

Pairs  of  spectacles

Referred  patients

Vision 20/20

Food garden project in Phillipe Fish Hoek

Lotto funded training

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24 July 2019 – Launch of the exhibition in the Stellenbosch University Museum Art Gallery.

October 2019 – Return event in Johannesburg with the focus on the new Eye Hospital.

These events provide St John with the opportunity to create greater awareness towards eye care within each specific community and to encourage those affected to value their eyesight by taking good care of their eyes.

The St John Emergency Response Pendant St John, in partnership with the Emergency Reaction Services (broader population Vodacom SOS), has launched a device that provides emergency response services and could potentially be used as an extension to St John First Aid training.

The device has various applications and can be targeted at: Health and Safety officers within corporates. Residents of retirement homes and their and care staff. Schools/parents of school children. Niche industries (Gyms, Real Estate, and Mining etc).

This project has commenced with the placement of a sample order of devices which St John will distribute to the market,

either directly (in-house accounts) or through its sales force (contracted sales people and Centres). The device is sold on a 24-month contract basis and will provide St John annuity income over the duration of the project.

In light of the current level of safety experienced by communities around the country the pendent has the potential to fit a specific niche in the security market.

The Community Health and Presidents ‘Yes’ ProgrammeThis initiative, through Priory’s careful positioning, has yielded our first 2 YES projects. The initiative is presently being piloted in Johannesburg, Cape Town and Durban and, if successful, will form the basis of a national rollout. St John is positioning itself as a key implementation partner of the YES programme with the aim of securing key funders for additional training projects in the future.Current YES-backed projects include:

Discovery – 120 candidates (60 in JHB and 60 in CPTN) SPX/uNowanga – 33 Candidates (16 in JHB and 17

in DBN)

Youth Unemployment (German deployment programme – uNowanga)This initiative has been in development for the past 12 months and we are now ready to commence with the upfront pilot of 16 students who will take part in the programme.

SPX has come on board as the funding partner and the project will officially kick off in April 2019. The 16 candidates will spend the first year in Johannesburg, dividing their time between an intensive year-long German language course at the Goethe Institut, whilst also spending time within a German-speaking workplace environment, such as the German Seniors Residence, in order to gain practical experience and to create the opportunity to be further exposed to the German language and culture.Upon successful completion of the language course, the candidates will then go to Germany for a further 3 years as part of a general nursing apprenticeship. Our sister organisation in Germany (Johanniter) will assist in placing the candidates within their German old age home network as part of the important practical portion of their training. Candidates will receive a monthly salary for this portion of the work.

First aid training at Redhill School

uNowanga respresentatives

Vision 20/20

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After the 4-year programme, candidates have the option of remaining in Germany for further work opportunities or to return to SA as fully-fledged nurses with the potential of being reintegrated into the SA health system.

The Transnet Community Health Training Programme The Transnet MOU has been signed as well as the sponsorship agreement which creates the opportunity for St John to train community health care workers. The first pilot of 100 students has been approved with the training beginning in April 2019 across 5 regions, namely Bloemfontein, Cape Town, Durban, Johannesburg and Port Elizabeth.

Trauma cleansing This programme initiated by the Durban Centre initially met a very important need in times of trauma, with cleaning, packing and counselling services being provided to the bereaved or those directly affected by such trauma.

Centres have received initial training with cleaning teams being set up to service the needs of the regions in which they operate. This project is currently under review.

The Lambano Hospice and Sub-Acute, Step-Down FacilitySt John has partnered with Lambano Sanctuary in the construction of a new Lambano Children’s Sub-Acute Home Based Care Facility in Kensington, Johannesburg. Together with funding partners, including the government

of Luxemburg and the Roy McAlpine Trust, St John will be taking an equity stake in the facility which will effectively run in a hybridised manner, servicing both private and public patients.

St John will provide staffing and operational support with the establishment of a St John wing, control room and ambulance support.

St John and Lambano Sanctuary are far advanced with the negotiations to take over the current facilities as well as the staff component currently employed by Lambano.

Proposed Future ProjectsTo give some insight into the direction that St John is moving and not to keep you in suspense, below is a brief glimpse into some of the proposed future projects:

The Phelophepa Health Care Trains in conjunction with Transnet. St John has signed an MOU with Transnet with the objective of “getting back on the train”. The Phelophepa Trains represent a great opportunity for St John to provide home based care and first aid training to remote rural communities that the trains visit throughout the year. In addition, there are discussions around St John playing a more active role in eye care on the trains with the ultimate objective of having a co-branded St John/Transnet Eye Care carriage. The plan is for St John to officially rejoin the project in 2020.

The establishment of a St John Eye Lab in Durban. The establishment of a St John Caregiver Employment

and Deployment Agency. Reopening a Centre in Pietermaritzburg. The establishment of a Thembisa Eye Clinic & Cataract

facility in partnership with the Aurum Institute. The establishment of a Limpopo Mobile Eye Clinic and

Cataract facility in partnership with Grace Vision.

Although this year has been a challenging one, the coming year is expected to bring new beginnings for the Order of St John as we move into our rightful place as the leading brand within the health care community.

Brigade on duty

Lambano Hospice

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The St John Brigade is the uniformed, volunteer face of our organisation. It is currently undergoing a renewal

project after several years of considerable stagnation. To this end, a new vision for the Brigade was proposed. This strategic plan follows three main themes: professionalism, modernization and youth development. The focus on professionalism seeks to reposition St John as a market leader in the provision of emergency medical services for events, patient transfers, and primary response. The approach to this has been cautious; to properly develop the structures and systems required to operate at the necessary levels to offer high quality patient care and customer service. We are currently ensuring compliance with the newly implemented National Ambulance Act in all areas where we operate and in most cases are awaiting further feedback from authorities on full accreditation.

A Chief Medical Officer will be appointed in the coming months. This appointee will be tasked with building a training and development platform for staff, as well as the creation of standard operating procedures and medical guidelines as required. There has been a fundamental change in the management and medical coverage of events, with a movement towards a mixed volunteer / contractor based model, and a centralized approach to the management of all activities across the country. This is a work in progress. A National Events Co-ordination Office will be established, a new market related

client price list will be developed and released, and a pilot event staffing system will begin operation in the Gauteng District. We will shortly be relaunching the forward, public facing brand of the Brigade back to St John Ambulance. Previously a household name, we hope to propel this unit to even greater heights in the coming years. The move to modernise the Brigade is well overdue and unsurprisingly embraces technology as well as a refreshed look. We are developing digital platforms for volunteer and staff management, state of the art vehicle tracking, a national call centre and dispatch, as well as online client services. This not only fulfills legal requirements in many respects, but allows us to achieve greater levels of efficiency and customer service. A new St John Ambulance vehicle livery will launched in the coming months. We are currently in the planning stages of a uniform change scheduled for rollout in mid-2020 in order to align our image more clearly with the service we provide to the community.

Chief Commisioner’s Report

Dr Jonathan WittChief Commissioner

Brigade members provide blood pressure screening

Making cupcakes for Mandela Day

Young cadets in KZN receive their first aid certificates

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Our youth development is currently the most important targeted project. It is our belief that the key to organisational growth and long-term loyalty lies in involving the children of today who will become the healthcare providers of tomorrow. As such, each district has been tasked with adding at least one, preferably two, new school divisions to their portfolio within the coming year.

2019 sees the revival of the annual Cadet Competition in both its regional and national guise. Future plans include the reintroduction and expansion of the St John schools competition, and the various other senior competitions in somewhat reworked fashions.

The most important project over the next 6 months is the planning and execution of the International Cadet Camp (ICC2020). This event will be attended by as many as 350 cadet and adult members from approximately 15 of the countries where St John currently operates. The ICC2020 is being held in Cape Town and promises to be a spectacular 10 day extravaganza of site-seeing, socialising, community outreach, first aid, and fun. This will be the largest single event ever hosted by the Brigade in South Africa and we are looking forward to hosting all of our local and international colleagues and friends at what we expect will be the best version of the camp ever.

In order to fund all of the aforementioned aims and objectives the Brigade has consolidated its banking and accounting into a more centrally managed system. This has and will continue to allow us to respond appropriately to the needs of the communities we serve whilst simultaneously providing for the necessary financial controls and planning, without which our growth trajectory will not be possible. Change is often difficult but as Heraclitus famously said, it is the only constant. We look forward to all the changes in the Brigade and know that we can rely on the support of our friends and allies as we grow into a better, stronger organisation.

Brigade teaching first aid to little ones

Brigade on duty at Dischem Half Marathon

21st Transport Park Run Duty

KZN Brigade at the Comrades Marathon

Attending to a shoulder injury

16

St John South Africa is an extraordinary organisation comprising various facets. On the one hand, it is a

non-profit organisation with a clear mandate of caring for people. On the other, it is a major service provider in term of first aid and community health work training, eye care and community health services.

St John operates in a unique space whereby revenue derived from the various services provided, enables the organisation to not only be financially self-sufficient, but also to make a tangible and sustainable impact in the communities in which it operates through the reinvestment of surplus funds.

The impending new legal structure and associated shift to becoming a not-for-profit company informs a shift in how St John approaches business development, particularly large national contracts which will form the bulk of revenue going forward. This is not to diminish the importance of business development activities of our Centres, but rather to coordinate activities as far as possible, ensuring that all projects run as efficiently, effectively and economically as possible.

A Business Development Pipeline was implemented during the year under review to track progress and stages of the “sales-cycle” of any potential revenue opportunity. The stages are broken down as follows:

Prospects: Cold leads, opportunities that need to be investigated/qualified

Qualified Leads: Researched/qualified opportunities where a need has been established

Proposal: Proposal and associated costing sent to potential client

Closed Won: Contract signedClosed Lost: Proposal rejected

The key to any successful pipeline is to ensure that the funnel is constantly fed. In the case of St John, this refers to prospects and qualified leads, which includes national

tenders, partner projects such as the YES programme, and corporate sales opportunities such as the SOS Pendants.

The focus of business development is to strategically identify potential opportunities so as to convert them

into revenue generating realities.

Highlights from the 2018/2019 year include:

Business Development Manager’s Report

DETAILS VALUE TOTAL

Discovery YES Programme

R1 980 000,00 R6 354 000,00

Transnet Training R1 800 000,00

SPX/uNowanga Project R2 574 000,00

Chris MartinBusiness Development Manager

Cape Town Brigade members at the Centurion Walk

Wellness Talks in Gugulethu

17

This financial year has been one of significant challenges arising from a number of unfortunate events that resulted

in material financial losses to the Order over the last two years. These will be more fully explained in the financial section of this report. I am pleased to be to report however, that I am confident that the worst is behind us and we can now focus on rebuilding the business of St John, by meeting our objectives and our purpose which is to help those who cannot help themselves.

The actions taken by management, led by our Chief Executive Officer, George Woods, will ensure that we recover quickly and that we are able to demonstrate, within the foreseeable future, that St John South Africa is able to play a meaningful role in helping those who most require our assistance.

During the last financial year there have been a number of initiatives and exciting developments that will ensure St John is able to play a leading role in the Non-Profit Sector through our focus on those areas that we believe we can have the most impact in.

Six focus areasThe first of these was to undertake a comprehensive review of the current accounting, internal control and reporting processes within the Order. This assessment identified that there needed to be a significant review of all aspects of internal control. As a result, a number of fundamental changes have been implemented. These changes will enable us to move forward with confidence, knowing that the quality of our policies, procedures, systems and internal controls will ensure that the business operates effectively, and most importantly, on an ethical basis. A key part of this is the adoption of a recognised accounting framework to ensure that our financial reports are reliable to an informed reader. This is being implemented and we will report in terms of the International Financial Reporting Standard for Small and Medium-sized Entities for the year ended 31 March 2020.

The second was to review the current legal structure of the Order in South Africa. The global trend within the Order is to incorporate the Order into a legal entity. The Priory Executive Committee has approved the proposed legal structure and we will have this in place, by the 31 March 2020. This new legal structure will enable us to operate in a more effective and regulated manner. It also will ensure that the South African Companies Act becomes applicable and this will ensure that the appointed directors are bound by the requirements of this Act. This conversion has to ensure that it will not, in any way, conflict with the Royal Statutes.

The third issue has been to review the risks within the Order. We face significant risks due to the nature of our work. The implementation of the new legal structure will enable us to better manage these risks within the specific businesses that we undertake. We are in the process of implementing an Enterprise Risk Management Framework. This will identify all the risks that we face and ensure that we have the necessary risk management processes in place. Again, as we seek to grow and expand the work of St John in South Africa, an understanding of our risks is critical to all our decision-making processes.

The fourth area that we have invested a significant amount of time on is developing our ability to make investments in new businesses and also the replacement of our assets. The acquisition of Lambano is an example of what we can do to build and diversify our business. Likewise, we are in the process of identifying and purchasing those strategic assets that will improve our ability to deliver our various services.

The fifth area that we are focusing our efforts on is the strengthening of our Balance Sheet. This will require us to understand the capital investments required over the next five to ten years so that we have the ability to invest in the long-term sustainability of the business. To give effect to this we will be establishing a Treasury function within the business to enable us to understand and develop the necessary capital resources that will allow us to invest in the future. The sixth area that we have been focusing on is compliance with the requirements of The King IV Code of Corporate Governance. This adoption of a recognised and generally accepted set of governance principles will contribute greatly to the quality of our leadership and those responsible for the overall wellbeing of the business. In addition, the adoption of such a Code will communicate to all our stakeholders that we set a high standard as to how we govern and with whom we conduct our business. The six areas that have been and will continue to be addressed, will ensure that the Order of St John in South Africa is well positioned to take advantage of the incredible potential that we have.

Receiver General’s Report

Jeremy GristReceiver General Designate

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Centre Contact Street Address

Bloemfontein 051 444-6276 73 King Edward Road, Willows 9301

Cape Town 021 461-8420 St John Gate, 183 Sir Lowry Rd, Woodstock, 7925

Durban 031 305-6588 129 K.E. Masinga Road, Durban 4001

East London 043 722-9840 24 St Georges Road, East London 5201

Fish Hoek 021 782-3306/20 50 Kommetjie Rd, Fish Hoek, 7975

Grahamstown 046 636-1650 24 Hill Street, Grahamstown, 6139

Johannesburg 011 403-4227/ 011 052-6657

Cnr Leyds & Loveday Streets, Braamfontein 2001

011 403-4227/ 011 052-6657

220 Jan Smuts Avenue, Rosebank, 2196

Kimberley 053 838-2519/8 23b Schmidtsdrift Rd, Rhodesdene, Kimberley 8301

Port Elizabeth 041 364-2701/2 47 Pickering Street, Newton Park, 6045

Somerset West 021 851-7394 36 Oudehuis Street, Somerset West 7130

Stella Londt 041 360-7979 Cassia Drive, Sunridge Park 6045

Westbury 011 673-1041 Cnr Florida & Roberts Sts. Westbury 2093

National Head Office

Glenshiel, 19 Woolston Road, Westcliff 2193PO Box 7137, Johannesburg 2000Tel: 011 646 5520Fax: 011 646 5845Email: enquiries@stjohn.org.za

Training Centres and Eye Care Clinics

Contact Details

www.stjohn.org.za