2018 Specialty Vehicle Manufacturer (SVM) Policies and ... · GM Fleet Revision: 2018 2 Overview This SVM Policies and Procedures Manual (the “Manual”) includes the policies and

2018 Specialty Vehicle Manufacturer (SVM) Policies and Procedures Manual

GM Fleet Revision: 2018

2

Overview

This SVM Policies and Procedures Manual (the “Manual”) includes the policies and procedures applicable to the SVM Program, including the necessary internet reference material, contact listing, and useful forms. This Manual replaces any prior publication(s). When referred to a web site, be sure to review all Terms and Conditions to ensure compliance.

Table of Contents

TOPIC

DESCRIPTION

PAGE

Contact List Important names and numbers 3

Fleet Tools ID and Password How to request Fleet Tools access 4

SVM Forms Links to forms used to apply for and request daily business transactions

5-7

GM I–Manage How to access SVM sales and inventory reports

8-9

Ordering Vehicles Overview – ordering vehicles 10

Replacement Labels and Documents

Instructions for requesting replacement vehicle labels or incomplete vehicle documents

11

New Vehicle Alterations and Incomplete Vehicles

Summarizes SVM responsibility and requirement for certifying and labeling new motor vehicle(s)

12-13

Delayed Warranty Start Link to policy and procedure and how to apply

14-16

Disclosure of Vehicle Modification Link to policy and acknowledgement form 17-18

Vehicle Delivery and Care of Vehicle and Storage

Link to policy and required forms 19-20

Field Product Reports Reporting repetitive quality issues to the plant

21-22

GM Trademark Usage Guidelines for using GM Marks 23

Appendix A – Overview Explanation of what is found at Fleet Tools and Resources located on gmfleet.com

24-27

Appendix B – Sample Form Sample of Delayed Warranty Start Form 28

Appendix C – Sample Forms Receiving Hours Notification and Damage in Transit Form

29-31

Appendix D – Sample Form Insurance Certificate 32

Appendix E – Sample Form SVM Business Information Update 33-35


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CONTACT INFORMATION

Group (SVM) Name Phone Email/Website

Manager Jim Connelly 313-319-4458 [email protected]

Commercial Wendell Mitchem 313-667-1134 [email protected]

Personal Use / Cadillac Ray Bush 313-667-8682 [email protected]

Bus/Ambulance/RV Doug Chandler 313-665-1274 [email protected]

SVM Administration Fleet Action Center 800-353-3867 [email protected]

Group (Help Desk) Phone Email/Website

Order Workbench 888-414-6322

GM Upfitter Integration www.gmupfitter.com

GM Exchange Reports AND SIR Issues 888-337-1010 Prompt 1 then Prompt 2 (Advise to open Ticket)

Chassis for Export - Inquiries www.Internationalfleetsales.com

GM Mobility Assistance 800-323-9935 www.gmmobility.com

GM Global Connect Help Desk 888-337-1010 [email protected]

Chevrolet Customer Assistance 800-222-1020

Chevrolet Roadside Assistance 800-243-8872

GMC Roadside Assistance 800-462-8782

Group (Help Desk) Phone Prompt # Prompts

Fleet Action Center 800-353-3867 Prompt 1 Prompt 2 Prompt 3 Prompt 4

Commercial / Fleet Incentives Fleet Account Numbers Fleet Order Management MD & Fleet Service & Warranty

Dealer Business Center 888-414-6322 Prompt 1 Prompt 2 Prompt 3 Prompt 4

Sales Incentives, Invoices, COV’s Delivery Reporting Service trans-vehicle damage in transit claims, missing labels) Warranty Claims Vehicle Ordering / Shipping Status

Help Desk 877-935-3389 Prompt 1 Prompt 2

Fleet ID’s and Passwords Global Connect

Group (Quality-Plant)

Wentzville (Van) Name Phone Email/Website

Springfield (Van) Abey Analil 636-515-0031 [email protected]

Flint (Truck) Paul Torka 330-233-0571 [email protected]

Fort Wayne (Truck) Dan Kalvelage 810-236-0931 [email protected]

mailto:[email protected]




http://www.gmupfitter.com/

http://www.internationalfleetsales.com/

http://www.gmmobility.com/



4

Fleet Tools User ID/Password

As an SVM you must have access to GM Fleet Tools located at https://www.gmfleet.com/fleet-tools.html. See Appendix A for a complete list of what is offered. The process for obtaining your SVM User ID/Password is:

• Call 877-935-3389, select prompt 1, and select prompt 1 again for the Dealer Assistance Center (DAC) and ask for Fleet Tools Access. Ask for “Fleet Upfitter” access.

• DAC will provide you an application form to obtain information necessary to process your request (Name, Telephone #, email, BAC, etc.).

• The Dealer Assistance Center (DAC) will obtain appropriate approvals. GM security procedures require that each individual must obtain access to GM data or systems have a unique ID/password. CREATE COMPLEX PASSWORDS that are difficult to guess by not using common words, phrases, family member names or birthdates. KEEP YOUR PASSWORDS AND LOGIN CREDENTIALS SECRET even to trusted co-workers and administrative assistants. Do not post your password near your computer. (Appendix A also includes what is offered in the Resources section of gmfleet.com)

http://www.gmfleet.com/resources.html

https://www.gmfleet.com/fleet-tools.html

http://www.gmfleet.com/resources.html


5

SVM FORMS

The form(s) are used to apply for and request daily business transactions with the SVM

group. Form(s) should be completed and emailed to the SVM group at

[email protected]. If you have any questions or concerns regarding the form(s),

please contact the Fleet Action Center at 800.353.3867 or email

[email protected].

(Please complete the form(s) electronically. Faxed or hand-written form(s) will not be

accepted.)

Click this link for the forms: https://www.gmfleet.com/specialty-vehicle-manufacturer-forms.html

Forms Descriptions

Fleet Release Used prior to building on chassis. SVM can elect to remove or add certain codes like VQ, BID numbers, CAP codes, etc.

Non-Upfit Release Used when releasing chassis to dealer without an upfit

Bus SVM Mobility Enrollment Used for enrolling chassis into the SVM mobility program

SVM Demonstration Enrollment Used to secure prior approval from GM before upfitting a unit to be placed into demo service (See demo program for details)

General Motors SVM Demonstration Dealer Operators Report

Used for each demonstration and retain in the deal jacket (Demo Enrollment must be completed, approved, and provided to dealer. See demo program for details)

Lender Approval to Pre-Build on SVM Pool Chassis

Used by SVM’s lending institution approving pre-built chassis

Pre-Build Notification Used to notify GM of the vehicle(s) being built on prior to release (Lender Approval to Pre-Build on SVM Pool Chassis must be approved prior to submitting this form)

Request for Credit Rebill Used when moving units from a dealer back into SVM inventory

SVM Scrapped, Lost or Stolen Vehicle

Used to notify GM of lost or stolen vehicles in SVM inventory

SVM Vehicle Movement Request Used when requesting movement of unit by SVM or between SVMs

SVM Business Information Update Used by SVM each calendar year to notify GM of any changes to their business (sample Appendix E)



https://www.gmfleet.com/specialty-vehicle-manufacturer-forms.html

https://www.gmfleet.com/specialty-vehicle-manufacturer-forms.html


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Several of the forms require electronic signature. Below is a step by step process on how to sign the form(s).

1. Click on the box next to the “X”

2. Select “Create a new Digital ID”

3. Select “Save to File”


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4. Enter your name and email address

5. Enter a password


8

GM I–MANAGE

The GM I-Manage site houses important SVM reports. The reports will provide the SVM with sales and inventory data. Also, included is overage information along with dealer and customer data.

To enter the site, click on this link: http://gmi-manage.com/imanager/

Sign-in Menu (you will enter your User ID “UP59*** or UP56*** and password)

Select Upfitter Sales & Vehicle Inventory Report

Use “Report Name” drop down to select report desired.

Drop down will list only four reports – choose from dropdown

After selection of report – upfitter ID and area fields may default. If not, use upfitter ID drop down box to select location.

http://gmi-manage.com/imanager/


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If the report selected offers options, the dropdowns will populate – (see area dropdown) Some select upfitters can report on other upfitters. Their upfitter ID field will not default, but will force them to select what upfitter to report.

Select Date. Report data is provided monthly. The report will run the reports as they would look on that date. Example: If a file is loaded on 8/5/2018 and another on 9/2/2018. If the user, enters 9/2 or later, user will see 9/2 data. If user enters a date between 8/5 and 9/1, user will see 8/5 data. If user enters 8/4 or earlier, the reports will be empty.

All reports come in either PDF or Excel.


10

VEHICLE ORDERING – AMBULANCE, BUS, COMMERCIAL, PERSONAL USE

As referenced in Article 3.1 of the Specialty Vehicle Manufacturer Converters Agreement (the “Agreement”). “SVM will submit orders to GM for Vehicles electronically or in such other manner as may be specified by GM.”

Please visit http://www.gmfleet.com/fleet-tools.html and select Order Workbench for ordering vehicles. Order Types: TSC – SVC Commercial TSP – SVC Commercial Priority Stock FRC – SVC Fleet Commercial (bona fide fleet orders, example, CAP/BID) TSR – Personal Use Stock TSD – Special Secondary Dealer Code Orders – Recreational Vehicles All SVMs have a 3-digit identifier ID code. Select this code on all orders placed. If you do not know your SVM code, contact your SVM account manager.

Order vehicles using drop down boxes, selecting MY, Division, Distribution entity, etc.

Contact the Fleet Action Center or your Account Manager with questions.

http://www.gmfleet.com/fleet-tools.html


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REPLACEMENT OF DAMAGED VEHICLE LABELS AND DOCUMENTS

As stated in part in Article 8.4 of the Agreement, “Even if not required by law, SVM will affix a properly located Information Label, consistent with Federal Motor Vehicle Safety Standards, to each End Product for either an altered or completed vehicle, according to the specifications established by the National Highway Traffic Safety Administration.” SVM is responsible for ensuring the compliance of each End Product with FMVSS and other applicable regulations as well as the requirements of the Federal Motor Vehicle Safety Act. SVM is responsible for certifying the compliance of such End Product with the FMVSS and other applicable laws and regulations, as necessary. If a vehicle label is damaged and you need a replacement, you must:

1 Send a request for replacement of the damaged vehicle label to the Upfitter

Integration website, www.gmupfitter.com.

2 Include the 17- digit VIN and the label name and your upfitter codes in the

request.

(Upfitter codes: 13-59xxx, BAC xxxxxx or 48-56xxx, BAC xxxxxx)

3 E-mail a copy of your request confirmation to your SVM account manager

with a picture of the damaged label.

Label Information Examples:

http://www.gmupfitter.com/


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NEW VEHICLE ALTERATIONS AND INCOMPLETE VEHICLE LETTER

The New Vehicle Alterations and Incomplete Vehicle Letter provides further information on SVM responsibility and requirements for certifying and labeling a new motor vehicle relative to its compliance with applicable FMVSS. This information is relevant to all new vehicles on which SVM will perform further work, or a new vehicle that the SVM “alters” (as defined in the Federal Motor Vehicle Safety Act and applicable regulations) between the time it is certified as a completed vehicle by GM, and the time that it is delivered to the first retail, fleet, or commercial customer. The policy and letter can be found by following the steps below.

1. Click this link: https://dealer.autopartners.net/sites/usdppm/Pages/default.aspx

2. Once at the site: Click

Click

https://dealer.autopartners.net/sites/usdppm/Pages/default.aspx


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Click (You may have to enter your name, BAC, and accept terms of use.)

Select section:


14

DELAYED WARRANTY START

General Motors offers extensions to the start of the new vehicle limited warranty date and/or mileage in select scenarios. Service agents are to submit the Delayed Warranty Start Form to request this extension. See Appendix B for example. The form must be submitted electronically to [email protected]. Use of the form located in this section must be used by all requesting GM and non-GM entities with active Business Associate Codes (BAC). GM reserves the right to approve or reject any such request at its sole discretion.

Follow this link to the Delayed Warranty site: http://www.gmfleet.com/resources-nav/delayed-warranty.html For additional information on the delayed warranty process:

1. Click this link: Policies & Procedures Manual


http://www.gmfleet.com/resources-nav/delayed-warranty.html

http://www.gmfleet.com/resources-nav/delayed-warranty.html



15

Click



16

Click


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DISCLOSURE OF VEHICLE MODIFICATION, USE OR SALE OF NON-GM PARTS

AND ACCESSORIES AND SALE OF NON-GM SERVICE CONTRACTS

As a reminder, Article 8.5 of the Agreement provides that: “If a SVM modifies a new motor vehicle, or installs any equipment, accessory, recycled part or part not supplied by General Motors, SVM will disclose this fact on the purchase order and bill of sale, indicating that the modification, equipment, accessory or part is not warranted by General Motors or, in the case of a service contract, the coverage is not provided by General Motors or an affiliate." The SVM must comply with this requirement. See below for an explanation of the process and copy of the customer acknowledgement form.

1. Click this link: https://dealer.autopartners.net/sites/usdppm/Pages/default.aspx




18

Click


Click


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VEHICLE DELIVERY/

CARE OF VEHICLE AND STORAGE

As referenced in Article 4.1 of the Agreement, “Upon receipt of Vehicles, SVM will inspect each Vehicle for damage or a shortage of parts and SVM will accept custody of, and execute an appropriate receipt for each Vehicle. SVM agrees to resolve any damage or warranty claims in accordance with the GM Service Policies and Procedures Manual.” The manual can be found at the link below. Section 4.2 of the Agreement says in part, “SVM will keep and maintain each Vehicle delivered to it in safe storage (including, as appropriate, in a defined area enclosed by an adequate fence and protected by security personnel to the extent appropriate in that vicinity)”. The Section goes on to say, “SVM must ensure that Vehicles do not deteriorate from a like new condition in appearance or quality during the period of SVM's control, and GM retains the right to inspect SVM’s storage areas upon reasonable notice.” See Appendix D for examples of forms.

For additional information on the vehicle delivery and care of vehicle and storage:

1. Click the link: Policies & Procedures Manual




20

Click



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FIELD PRODUCT REPORTS

To report quality or other issues observed on your vehicles to the GM vehicle brand quality team, use the “Field Product Report” process. Instructions are available through gmfleet.com.

1. Click link: http://www.gmfleet.com/fleet-tools.html 2. Once at the site:

3. Select Model Year, Make, and Model and click next

4. Select Service Manual/Bulletins Express, Savana Manual



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5. Enter “Field Product Report” in the key word search box

Click: Information for Dealers/Technicians on When and How to Submit a Field Product

and/or Enhancing Field Product Reports with Digital Pictures


23

GM TRADEMARK USAGE

Article 12 of the Agreement (Article 11 for Motor Home) contains Terms and Conditions with respect to GM Trademark Usage. See Article for specific Terms and Conditions. For your convenience only, GM is providing the information below to help you understand the proper usage of Marks.

• Approved Mark to be used by SVM

• Above Mark may be used only in communications with GM Dealers

• The Mark may not be used for End Product labeling or communication with

end users

• Under no circumstances may the Mark imply endorsement, approval, or

authorization of End Product

• SVM may not use any other GM Marks

• SVM is not authorized to use any GM Marks, trade dress, website URLs,

rights of publicity, and other intellectual property owned by GM


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APPENDIX A

FLEET TOOLS Fleet tools are commonly used tools used by SVM’s that are located at http://www.gmfleet.com/fleet-tools.html. Below is what you will find under the fleet tools section. PRE- ORDER Online Order Guide Provides the latest options and ordering information, when ordering General Motors cars and trucks. Global FAN System Provides FAN eligibility requirements and help contacts. Order Management Reports Provides weekly constraint information, plant build out and startup information, along with a production non-retail planning calendar, current ship-thru locations and pricing, and current recall and customer satisfaction alerts. GM Pricing Allows the SVM to reference the latest pricing information published by General Motors. Specific Qualified Fleet User Signature Form Fleet qualifications/criteria and an application form. ORDER Order Workbench Provides online access for SVM to GM Order Workbench: manage orders and inventory, access order management reports. SVM Inventory Portal for GM Exchange Web – SIR and SVM inventory. Vehicle Locator Search for available inventory or orders.



25

POST ORDER Vehicle Order Status Allows you to check the status of your vehicle orders from your desktop. GM Exchange Reports Mailbox Delivery of credit invoices, dealer upfit request numbers are delivered to this site. BARS Reprint Request Request vehicle invoices, incentive memos, wholesale floor plan memo etc. from this site. Conduct searches for billing and accounts receivable documents and request reprints of the documents. Special Information Request (SIR) Create and submit request to upfit vehicles. Release to production and invoice dealers for requested upfit vehicles. Accessible to dealers, SVM’s and fleet management companies. WARRANTY Delayed Warranty Link to delayed warranty instructions for GM dealership Pre-Delivery Inspection Forms Link to PDI forms Service Bulletin Forms The Service Forms site provides quick access to forms referenced by and included in bulletins. SERVICE Service Manuals/Bulletins (SI2000) Search for newest bulletins and campaigns, e.g., find a document by ID, bulletin, or campaign number, or find bulletins and campaigns by MY, keywords and other searches Investigate Vehicle History (GMVIS2) Obtain vehicle information by VIN via the GM Warranty system.


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Policy and Procedure Manual Allows access to GM dealer manuals for service procedures, inventory maintenance, incoming inspection, etc. Calibration ID Obtain the latest electronic controller calibration information for your vehicle using the 17-character Vehicle Identification Number (VIN) and obtain the Calibration Verification Number (CVN) for any calibration part number by entering the part number of the calibration ID. New Vehicle Receiving and Inspection Procedure Video Training video New Vehicle Damage Form Form for reporting incoming inspection damage GM FLEET TOOLS HELP Fleet Tools Support If you are having trouble accessing a tool needed for your business, contact the Fleet Tools Help Desk and provide your Fleet Account Number (FAN) or Business Associate Code (BAC). Contact our Fleet Tools help desk at 1-877-9FLEET9. Obtaining a Fleet Account Number (FAN) Instructions for obtaining a GM Fleet Account Number (FAN). A FAN is used to identify qualified fleet customers. It is used by all divisions of GM to process orders, track vehicle production and identify those customers who may be eligible for fleet incentives in conjunction with the purchase or lease of new GM cars and trucks.

RESOURCES PAGE REFERENCE GUIDE LINKS: Fleet Guide, Body Application Guide, Online Order Guide, VIN Information Cards, Glossary, Towing & Trailering Guides, Emissions Bulletins, Planned Emissions Certifications, Fleet Service Toolbox. SHOPPING TOOL: Dealer Locate, Vehicle Locate, Medium Duty Truck Service SPECIALTY VEHICLES SVM Locator Allows a dealer or customer to locate a Special Vehicle Manufacturer (SVM) by state or vocation. Includes company address, website, phone, and specialty service.


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SVM Policies and Procedures Manual Electronic copy of current SVM manual GM Upfitter Integration Group Link to www.gmupfitter.com Cadillac Master Coachbuilders Links/names of Cadillac Master Coachbuilders Government Fleets Current MY Buy American Certificates (PDF file) GSA Vehicle Buying and Standards - Links to GSA website


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APPENDIX B

Example of Delayed Warranty Start Form

APPENDIX C


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APPENDIX C


30


31


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APPENDEX D

INSURANCE CERTIFICATE

CERTIFICATE OF INSURANCETHIS CERTIFICATE IS ISSUED AS A MATTER OF

INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE

CERTIFICATE HOLDER OTHER THAN THOSE PROVIDED IN

THE POLICY. THIS CERTIFICATE DOES NOT AMEND,

EXTEND, OR ALTER THE COVERAGE AFFORDED BY THE

POLICIES DESCRIBED HEREIN.

COMPANIES AFFORDING COVERAGE

COMPANY A: XYZ Insurance Company

COMPANY B: LMN Insurance Company

COMPANY C: WC Insurance Company

COMPANY D

IN SR

LTRTYPE OF INSURANCE POLICY NUMBER

POLIC Y EFFEC TIV E D A TE

( M M / D D / Y Y )

POLIC Y EX PIR A T ION D A TE

( M M / D D / Y Y )LIMITS

GENERAL LIABILITY 1234567 MM/DD/YY MM/DD/YY GENERAL AGGREGATE $

PRODUCTS- COMP/OP AGG $10,000,000 (a*)

PERSONAL & ADV INJURY $

EACH OCCURRENCE $10,000,000 (a*)

Contractual Liability FIRE DAMAGE (Any one fire) $

MED EXP (Any one person) $

AUTOMOBILE LIABILITY 1234567 MM/DD/YY MM/DD/YY COMBINED SINGLE LIMIT $5,000,000 (b*)BODILY INJURY (Per person) $

BODILY INJURY (Per accident) $

PROPERTY DAMAGE $

GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $

OTHER THAN AUTO ONLY:

EACH ACCIDENT $

AGGREGATE $

EXCESS LIABILITY 1234567 MM/DD/YY MM/DD/YY EACH OCCURRENCE $ XXX

AGGREGATE $

WORKERS COMPENSATION AND 2345678 MM/DD/YY MM/DD/YY WC STATUTORY LIMITS STATUTORY

EMPLOYERS LIABILITY EL EACH ACCIDENT $1,000,000

THE PROPRIETOR/ EL DISEASE- POLICY LIMIT $1,000,000

PARTNERS/EXECUTIVE EL DISEASE- EACH EMPLOYEE $1,000,000

OFFICERS ARE:

C OTHER: GARAGE KEEPERS LEGAL 2345678 MM/DD/YY MM/DD/YY COMPREHENSIVE & COLLISION [AT LEAST LIMIT OF INVENTORY] (C*)

LIABILITY

CANCELLATION

SHOULD ANY OF THE POLICIES DESCRIBED HEREIN BE CANCELLED

Attn: Robin Large THE INSURER AFFORDING COVERAGE WILL ENDEAVOR TO M AIL 30 DAYS

100 Renaissance Center, P.O. Box 100 WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAM ED HEREIN, BUT

Mail Code: 482-A20-B98 FAILURE TO M AIL SUCH NOTICE SHALL IM POSE NO OBLIGATION OR

LIABILITY OF ANY KIND UPON THE INSURER AFFORDING COVERAGE, ITS

AGENTS, OR REPRESENTATIVES.

M ARSH USA INC., BY: John Doe

a* = If the Commerical General Liability/Products Compl/Ops amount is less than $10,000,000 per occurrence, then the total per occurrence limit

between Commerical General Liability and Excess/Umbrella Liability must at least equal $10,000,000.

A

C

DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES/SPECIAL ITEMS (LIMITS MAY BE SUBJECT TO DEDUCTIBLES OR RETENTIONS):

General Motors is named as an additional insured on these policies, except for Workers Compensation and Employer's Liability. This insurance

is primary to any other insurance available to General Motors.

CERTIFICATE HOLDER

GENERAL MOTORS

Detroit, MI 48265

c* = Garage Keepers Legal Liability - Equal to at least the highest value of vehicles in the Manufacturer’s care, custody and control at any one

time

b* = If the Automobile Liability amount is less than $5,000,000 per occurrence, then the total per occurrence limit between Automobile Liability

and Excess/Umbrella Liability must at least equal $5,000,000.

THIS IS TO CERTIFY THAT POLICIES OF INSURANCE DESCRIBED HEREIN HAVE BEEN ISSUED TO THE INSURED NAMED HEREIN FOR THE POLICY PERIOD INDICATED

NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THE CERTIFICATE MAY BE

ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, CONDITIONS AND EXCLUSIONS OF

SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

A

B

INSURED

SVM Name

123 Street

Anytown, USA

ACORDA1:G25A51A1:G24A1:G32A1:G33A51A1:G24A1:G37A1:G41A51A1:G24A1:G47A51A1:G24A1:G49A51A1:G24A1:G51A51A1:G24A1:G52A51A1:G24A1:G54A1A1:G52

PRODUCER

COMMERCIAL GENERAL LIAB

OWNERS & CONTRACTOR'S PROT

CLAIMS MADE OCCUR

ANY AUTO

ALL OWNED AUTOS

SCHEDULED AUTOS

HIRED AUTOS

NON-OWNED AUTOS

ANY AUTO

OTHER THAN UMBRELLA FORM

UMBRELLA FORM

INCL.

EXCL.

COMMERCIAL GENERAL LIAB

OWNERS & CONTRACTOR'S PROT

CLAIMS MADE OCCUR

ANY AUTO

ALL OWNED AUTOS

SCHEDULED AUTOS

HIRED AUTOS

NON-OWNED AUTOS

ANY AUTO

OTHER THAN UMBRELLA FORM

UMBRELLA FORM

INCL.

EXCL.


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APPENDIX E


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