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2018 HEALTHCARE HOSPITALITY CONFERENCEOCTOBER 15 - 17 | BROWN PALACE HOTEL | DENVER, CO
CO-HOSTED BY: BRENT’S PLACE, THE RONALD MCDONALD HOUSE CHARITIES OF DENVER, & JACK’S PLACE AT VAIL HEALTH
SPONSORED BY: FISHER HOUSE FOUNDATION
TABLE OF CONTENTS3 2020 SAVE THE DATE
4 SPONSORS & EXHIBITORS
5-8 SCHEDULE OF EVENTS
9 HHN BOARD OF DIRECTORS
10 ABOUT HHN
WELCOME TO DENVER
Photos Courtesy: Visit www.Denver.org
LOOKING TO EXPLORE DENVER? VISIT WWW.DENVER.ORG
11 KEYNOTE SPEAKER
12-15 PRESENTER BIOGRAPHIES
@HEALTHCARE HOSPITALITYNETWORK @HHNSUPPORT @HEALTHCARE
HOSPITALITYNETWORK
SEPTEMBER 27-29, 2020 • THE WESTIN RIVERWALK • SAN ANTONIO, TX
SAVE THE DATE 2020 HEALTHCARE HOSPITALITY
NETWORK CONFERENCE
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WE APPRECIATE THE SPONSORSHIP & HOSTING SUPPORT OF THE FOLLOWING ORGANIZATIONS:
SPONSORS
EXHIBITORS
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SCHEDULE OF EVENTS MONDAY, OCT. 15
10-12 PM HHN BOARD MEETING (ROOM: BOETTCHER BOARD ROOM)
1-2:00 PM NATIONAL OUTCOME COMMITTEE MEETING (ROOM: LODO)
2-3:30 PM MEMBERSHIP COMMITTEE MEETING (ROOM: LODO)
3-5:30 PM REGISTRATION & INFORMATION TABLE OPEN SIGN UP FOR HOUSE TOUR AT BRENT’S PLACE (LOCATION: FOYER B)
3-6:00 PM OPEN HOUSE, RONALD MCDONALD HOUSE
6:00 PM WELCOME RECEPTION, (LOCATION: BROWN PALACE CLUB)
TUESDAY, OCT. 168:00 AM NETWORKING, ROUND-TABLE DISCUSSIONS (LOCATION: BALLROOM B)
9:00 AM KEYNOTE SPEAKER, LAURA VAN DERNOOT LIPSKY: FOUNDER AND DIRECTOR OF THE TRAUMA STEWARDSHIP INSTITUTE (LOCATION: BALLROOM B)
10:15-11:15 AM
VOLUNTEER MANAGEMENT 101:KELLY STRECK (ROOM: LODO)
• Volunteer Assessments • Volunteer Management Step by Step• Benefits and Challenges to Engaging Volun-
teers
GENERATIONS AT WORK:KEITH ROBERTS (ROOM: HIGHLANDS)
HIDDEN ROLE CAREGIVERS PLAY:MELISSA THOMPSON (ROOM: LARIMER)
• Ability to articulate the value of caregivers in America
• Define the different roles caregivers play in the patient care continuum
• Discover resources available to assist caregiv-ers during and after their stay
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SCHEDULE OF EVENTS
11:30-12:30 PM
HOW TO MAKE HOSPITALITY UNMISTAKABLE: ROBERT HEAVERS (ROOM: LODO)
• Becoming crystal clear about your ‘Vision’ for Unmistakable Hospitality
• Building relationships is everybody’s job• Improvements are made incrementally and
continuously
MARKETING MUSTS:KEITH ROBERTS (ROOM: HIGHLANDS)
• Entrepreneurship• Leadership• Marketing
HIDDEN ROLE CAREGIVERS PLAY:MELISSA THOMPSON (ROOM: LARIMER)
• Ability to articulate the value of caregivers in America
• Define the different roles caregivers play in the patient care continuum
• Discover resources available to assist caregiv-ers during and after their stay
12:30 PM LUNCHEON, EXHIBITS (LOCATION: BALLROOM B)
1:00 PM HHN ANNUAL BUSINESS MEETING & AWARDS (LOCATION: BALLROOM B)
2:30- 3:30 PM
CHANGE MANAGEMENT:ROBERT HEAVERS (ROOM: LODO)
• Understand how individuals process and go through change
IMPACT ON FAMILIES:ROBERT CASEY (ROOM: HIGHLANDS)
• This presentation will focus on the psycholog-ical, medical and financial challenges faced by families with an ill child and the importance of housing dedicated to the special needs of these families.
HOW TO MANAGE DISRUPTIVE FAMILIES:MICHELLE ISAACS (ROOM: LARIMER)
• Participants will learn how culture impacts behavior
• Participants will learn techniques to de-esca-late problem behavior
• Participants will gain overview of challenges of communal living environment
3:45- 4:45 PM
HUMAN RESOURCES TOOLKIT:ERICA KARLOVITS & ERICKA ALBRIGHT (ROOM: LODO)
• Understand what tools everyone should have at a minimum
THE IMPORTANCE OF HELPING & TAKING CARE OF YOURSELF: ROHINI GUPTA (ROOM: HIGHLANDS)
• Understand the positive and negative impacts of helping
• Learn Self Care Strategies that participants may utilize in their work
• Application of the material to help participants better understand their own impact of helping and how to utilize self care strategies
SOCIAL MEDIA & HEALTHCARE - THE RECOMMENDED BLEND FOR HOSPITALITY PROVIDERS, PATIENT ADVOCATES AND HC PROFESSIONALS: JAN WEINSTOCK (ROOM: LARIMER)
TUESDAY, OCT. 16
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WEDNESDAY, OCT. 178:00 AM NETWORKING, ROUND-TABLE DISCUSSIONS (LOCATION: BALLROOM B)
9:00 AM EXHIBITS (LOCATION: FOYER B)
9-10:00 AM HOSPITAL ADMINISTRATORS ROUND-TABLE: JAMIE BACHMAN, SUZY JAEGER, & MAUREEN TERRANT (LOCATION: BALLROOM B) The purpose of the panel is to give the audience an inside view on how a partnership between a hospital / healthcare system can work with a healthcare hospitality organization. How is healthcare changing? What role does healthcare housing play in healthcare deliveries? What is the value of healthcare housing and how can our organizations provide metrics to demonstrate the value in this process?
10:15-11:15 AM
TEAMWORK, SUCCESSFULLY NAVIGATING THE BUILDING PROCESS: NEIL CHACE (ROOM: LODO)
• Programming• Construction Estimates• Fundraising/Capital Campaign
VOLUNTEER MANAGEMENT 101:KELLY STRECK (ROOM: HIGHLANDS)
• Volunteer Position Descriptions • Appropriate Volunteer Rolls, Skilled Volunteers • Volunteer Orientations
FUNDRAISING: ROBERTA JURNEY (ROOM: LARIMER)
• Stay Connected• All Donors Are Equal• Let Donors See Their Impact
11:30-12:30 PM
THE PHYSIOLOGY AND PSYCHOLOGY OF CRITICAL INCIDENTS: MIKE PIVACEK (ROOM: LODO)
• What happens to us physiologically under stress
• What happens to us psychologically under stress
• How we can learn to anticipate and manage these changes to be effective under stress
SENSITIVITY TRAINING FOR MEDICAL HOSPITALITY HOUSE PROFESSIONALS: TALIA GIORDANO & DIANA ELBANNA (ROOM: HIGHLANDS)
• Active Listening & Confidentiality• Crisis Intervention• Boundaries• Ongoing Training & Staff Support
DESIGNING FOR WELLNESS:AMY GILBERTSON (ROOM: LARIMER)
• Utilizing the recently released Fitwel for Multi-Family as a guide, the session will provide both design and operational concepts that can be applied in hospitality housing to directly benefit occupant health.
• From simple, no cost options to more intensive integral design thinking, every hospitality house will be able to utilize the ideas to improve their guest experience.
SCHEDULE OF EVENTS
5:00 PM EXHIBITS & NETWORKING (LOCATION: BALLROOM B)
7:00 PM EVENING FREE
TUESDAY, OCT. 16
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SCHEDULE OF EVENTS WEDNESDAY, OCT. 17
12:30- 1:45 PM
LUNCHEON & ROUND-TABLE DISCUSSIONS (LOCATION: BALLROOM B)
2-3:00 PM HOSPITALITY IMPACT REPORT: TONI MOORE (ROOM: BALLROOM B)
3:45- 4:15 PM
CONDUCTING A 360° STUDY; ASSESSING THE EFFICACY OF A HOSPITALITY HOUSE DEDICATED TO TRANSPLANT PATIENTS AND THEIR FAMILIES:TALIA GIORDANO (ROOM: LODO)
FACILITIES MANAGEMENT, PROACTIVE MAINTENANCE: KENT BURRESS (ROOM: HIGHLANDS)
• Basic of Understanding of how to develop an Environmental Sustainability Program
• Discussion of the impact of Environmental Sustainability upon Mission Delivery
• Developing facility appropriate Environmental Sustainability Best Practices
TAX BILL IMPLICATIONS: JON HANSEN (ROOM: LARIMER)
5:15- 6:15 PM
THE 4 DISCIPLINES OF EXECUTION: MIKE PRITCHARD (ROOM: LODO)• Strategic Planning• Goal Setting• Project Management
6:00 PM CONFERENCE WRAP UP
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SECRETARY, DEBBIE FRALEY HOUSING & FAMILY ASSISTANCE COORDINATOR, SEATTLE CANCER CARE ALLIANCESEATTLE, WA [email protected]
HHN BOARD OF DIRECTORS OFFICERS
PRESIDENT, MELISSA THOMPSON, CHADIRECTOR OF OPERATIONS,SECU FAMILY HOUSE ON THE RICHARD J. III & MARIE M. REYNOLDS CAMPUSWINSTON-SALEM, [email protected]
VICE PRESIDENT, MICHELLE ISAACSMANAGER, MISSION PROGRAMSHOME AWAY FROM HOMETOLEDO, [email protected]
TREASURER, AMBER GLAWEEXECUTIVE DIRECTOR,MEDICAL CENTER LEAGUE HOUSE, INC.AMARILLO, [email protected]
IMMEDIATE PAST PRESIDENT, STEVE TARARA OPERATIONS MANAGER,GIFT OF LIFE TRANSPLANT HOUSEROCHESTER, [email protected]
DIRECTORSAMY GILBERTSONAIA, PRINCIPALTRIVERS ASSOCIATESST. LOUIS, MO [email protected]
JONATHAN T. HANSENCPA, CHIEF FINANCIAL OFFICERINTEGRACEELDERSBURG, MD [email protected]
KATHY SINDELEXECUTIVE DIRECTOR,HAVENHOUSE ST. LOUISST. LOUIS, MO [email protected]
NATIONAL OFFICEKRISTIN BENNETTHHN EXECUTIVE DIRECTORRAPID CITY, [email protected]
BRITTANY QUINNHHN PROGRAM COORDINATORGRESHAM, [email protected]
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ABOUT HHN THE MISSION OF HHN
TO SUPPORT HEALTHCARE HOSPITALITY HOUSES TO BE MORE EFFECTIVE IN THEIR SERVICE TO PATIENTS AND FAMILIES.
EDUCATION AND ONLINE RESOURCE LIBRARY
EVENTS
LEADERSHIP
PROFESSIONAL CERTIFICATION
AWARENESS
SOCIAL MEDIA MANAGEMENT
FOR MORE INFORMATION CONTACT:
THE STRATEGIC PILLARS OF HHN
brittany quinn phone: (800) 542-9730 ext. 102email: [email protected]
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KEYNOTE SPEAKER
Laura’s work at The Trauma Stewardship Institute has been featured at the first Ted Talk to be held inside a women’s correctional facility, the New York Times Sunday Book Review, and she has worked locally, nationally, and internationally for more than three decades.
“Laura makes a superb case for “trauma stewardship” as an approach that will benefit all of us in the service community who must deal with the struggles of our work with a hurting world. Her real-life stories hit home and clearly illustrate the ways that the traumatic situations we experience at work can carry over into our personal view of our world. Laura helps us understand our own responses to trauma and provides a path of renewal. Her book offers tools to bring us back to a place of balance where we can be more effective in our work, more present with our families, and most importantly, more at peace in our own soul.”
- Michael L. Tuggy, M.D., Director of the Swedish Family Medicine Residency Program (Seattle, WA)
FOUNDER AND DIRECTOR OF THE TRAUMA STEWARDSHIP INSTITUTE & AUTHOR OF TRAUMA STEWARDSHIP: AN EVERYDAY GUIDE TO CARING FOR SELF WHILE CARING FOR OTHERS
LAURA VAN DERNOOT LIPSKY
TUESDAY, OCT. 16 AT 9:00-10:00 AM
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PRESENTER BIOSEricka has worked at the 80 unit SCCA House for 8 years and is currently responsible for managing all staff, departments, and operations including volunteers at the SCCA House. Before this she worked at the Ronald House of Western Washington and Alaska in Seattle for 8 years. First in a RMHC long term only facility of 20 units. Then assisting in staging and managing the new RMHC 48 unit building for long and short term stays along with the 10 unit bone marrow transplant building.
ERICKA ALBRIGHT
TUESDAY, OCT. 16 AT 3:45-4:45 PMHUMAN RESOURCES TOOLKIT
HOUSE MANAGER, SCCA
Kent Burress is a Co-Founder of Pressler Burress Associates, Inc. He received a Masters of Social Work from the University of Texas at Austin. As a consultant in the sustainability arena, Kent will give a presentation about what can be done from an operations standpoint to increase energy efficiency, be proactive about maintenance, etc.
KENT BURRESS
WEDNESDAY, OCT. 17 AT 3:45-4:15 PM
FACILITIES MANAGEMENT, PROACTIVE MAINTENANCE
CO FOUNDER, PRESSLER BURRESS ASSOCIATES
Along with his position at the Children’s Hospital Colorado, Robert Casey is an Associate Professor at the University of Colorado. Specifically his areas on interest include the impact of pediatric cancer on siblings, trauma reactions in pediatric cancer patients and their families, and use of complimentary/alternative medicine practices in the pediatric oncology setting.
ROBERT CASEY
TUESDAY, OCT. 16 AT 2:30-3:30 PMIMPACT ON FAMILIES
DIRECTOR OF WELLNESS PROGRAM, CENTER FOR CANCER & BLOOD DISORDERS, CHILDREN’S HOSPITAL COLORADO
Neil is a Project Manager that enhances Trivers’ dedication to thoughtful design solutions that positively impact end-users and the community at large. Neil is the Co-founder & President of Modern-STL, a non-profit organization striving for the identification, education, preservation and celebration of St. Louis Modernism.
NEIL CHACE
TUESDAY, OCT. 16 AT 10:15-11:15 AM
TEAMWORK: SUCCESSFULLY NAVIGATING THE BUILDING PROCESS
AIA, PROJECT MANAGER, TRIVERS ASSOCIATES
Diana an alumna of the University of Central Florida with a Bachelor of Science degree in Event Management. While at UCF, Diana worked in many hospitality roles and upon graduation, Diana returned to the Philadelphia area and began working at Gift of Life Family House as an intern. In her current role as Resident Manager, Diana provides a relaxing and warm atmosphere to families going through the solid organ transplant process.
DIANA ELBANNA
WEDNESDAY, OCT. 17 AT 11:30-12:30 PMSENSITIVITY TRAINING
RESIDENT MANAGER, GIFT OF LIFE FAMILY HOUSE
Dynamic Healthcare Executive with extensive experience in strategic planning, business development, operations, capital project management and performance improvement in complex organizations, with an emphasis on ambulatory care.
JAMIE BACHMAN
WEDNESDAY, OCT. 17 AT 9-10 AM
HOSPITAL ADMINISTRATOR ROUND-TABLE
EXECUTIVE DIRECTOR OF ONCOLOGY SERVICES, UNIVERSITY OF COLORADO HOSPITAL
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PRESENTER BIOSAmy serves on the Board of Directors for Healthcare Hospitality Network and recently became one of the first 30 Fitwell Ambassadors in the country. At Washington University’s Sam Fox School of Architecture, Amy pushes students to think about relationships as a catalyst and the broader impact and potential of architecture and design.
AMY GILBERTSON
TUESDAY, OCT. 16 AT 11:30-12:30 PMDESIGNING FOR WELLNESS
AIA, PRINCIPAL, TRIVERS ASSOCIATES
Rohini Gupta, PsyD, MSW is a Clinical Psychologist. She is also the Director of the Trauma & Disaster Recovery Clinic, which is a training clinic that provides mental health services to those who have experienced adversity and trauma, along with emphasis on immigrant and refugee mental health, compassion for helpers, and identity based violence.
ROHINI GUPTA
TUESDAY, OCT. 16 AT 3:45-4:45 PM
THE IMPACT OF HELPING AND TAKING CARE OF YOURSELF
UNIVERSITY OF DENVER, INTERNATIONAL DISASTER PSYCHOLOGY PROGRAM
Jon serves on the HHN Board of Directors. As well as managing annual assurance and compliance services for the firm, Jon has prepared financial feasibility studies utilized by major underwriters for debt issuances ranging from $10,000,000 to over $200,000,000. He has been published by the University of North Texas on the topic of financial planning for health care providers.
JONATHAN HANSEN
WEDNESDAY, OCT. 17 AT 3:45-4:15 PMTAX BILL IMPLICATIONS
COMMUNITY ENGAGEMENT DIRECTOR, METRO VOLUNTEERS
Bob has been developing leaders and helping people and teams succeed for the past 35 years. He wholeheartedly believes that ordinary people are fully capable of delivering extraordinary results and has committed his career to helping people and teams bring out the very best in themselves. Through keynote presentations, leadership training and team retreats, Bob finds great purpose in helping people to live and work more productively.
ROBERT HEAVERSPROFESSIONAL PERFORMANCE COACH, PRIORITY MANAGEMENT
Michelle has worked for Mercy Health for 27 years in a variety of roles, always progressing in leadership responsibility. In 2008 she became a part of Home Away From Home and since then she has led the construction of a brand new freestanding building and has hired social workers to her staff. Michelle is also the Vice President of the Toledo Lucas County Homeless Board and the President of the Bedford Football Parent Organization.
MICHELLE ISAACS
TUESDAY, OCT. 16 AT 2:30-3:30 PM
HOW TO MANAGE DISRUPTIVE FAMILIES
MSW, LSW, MANAGER, HOME AWAY FROM HOME
In 2007, Talia graduated with a Bachelor of Social Work degree from Cabrini College and went on to receive a Master’s Degree in Social Work from the University of Pennsylvania School of Social Policy and Practice. Talia is licensed to practice social work in both Pennsylvania and New Jersey and previously worked with Davita Dialysis, Lankenau Medical Center and Jefferson University Hospital.
TALIA GIORDANOLSW, SOCIAL WORKER & MANAGER,GIFT OF LIFE FAMILY HOUSE
WEDNESDAY, OCT. 17 AT 11:30-12:30 PMSENSITIVITY TRAINING
WEDNESDAY, OCT. 17 AT 3:45-4:15 PMCONDUCTING A 360° STUDY
TUESDAY, OCT. 16 AT 11:30-12:30 PM
HOW TO MAKE HOSPITALITY UNMISTAKABLE
TUESDAY, OCT. 16 AT 2:30-3:30 PMCHANGE MANAGEMENT
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PRESENTER BIOS
Jaeger has been employed by Children’s Colorado since 1992. She was named the Chief Patient Experience and Access Officer in September 2015. For three years prior, she held the position of Senior Vice President, Ambulatory Services and the Network of Care. In her current role, she is a member of the Senior Executive Leadership Team, providing operational management and strategic direction outpatient clinical practice operations.
SUZY JAEGERSVP, CHIEF PATIENT EXPERIENCE & ACCESS OFFICER,CHILDREN’S HOSPITAL COLORADO
Erica Karlovits, MPA is the Senior Manager of Supportive Resources at the Seattle Cancer Care Alliance. Erica has worked with the SCCA for the past 16 years and is currently responsible for the Volunteer Services, Retail Stores, and Housing and Family Assistance departments. This includes the Pete Gross House and the SCCA House. Prior to working at SCCA Erica worked for Habitat for Humanity International coordinating college programs and short-term mission programs in Africa.
ERICA KARLOVITSSENIOR MANAGER, SUPPORTIVE RESOURCES, SCCA
After receiving her Bachelor of Science degree in Business Administration and Information Systems, Toni spent the next 16 years working in healthcare administration, focusing on accounts receivables, insurance billing, registration, collections, charity care, and information systems. This work gave Toni direct insight into the financial and emotional impact families face when a medical crisis occurs.
TONI MOORE
TUESDAY, OCT. 16 AT 2-3 PM
OUTCOME MEASUREMENTSTUDY/IMPACT
PRESIDENT, CEO,PHILOS HOSPITALITY
Mike’s life long background in personal defense and security as well as service in multiple branches of the United States Military, highly qualify him to be an outstanding teacher/trainer for Combat Force Academy clients. He is committed to improving the skill level and safety of individuals, families and businesses across Colorado.
MICHAEL PIVACEK
WEDNESDAY, OCT. 17 AT 11:30-12:30 PM
THE PHYSIOLOGY AND PSYCHOLOGY OF CRITICAL INCIDENTS
CO-FOUNDER, PERSONAL PROTECTION PLANS
Mike Pritchard was appointed in 2015 as Vice President, Finance/Treasurer and Chief Financial Officer of the University of Colorado Foundation. In this role, he is responsible for all financial and fiscal management aspects of the Foundation’s operations. Mike was named the Denver Business Journal’s CFO of the Year in 2015.
MIKE PRITCHARD
WEDNESDAY, OCT. 17 AT 5:15-6:15 PMTHE 4 DISCIPLINES OF EXECUTION
CHIEF FINANCIAL OFFICER, UNIVERSITY OF COLORADO FOUNDATION
Roberta started as a volunteer via the Junior League of the Palm Beaches more than 20 years ago, then became a founding board member of Quantum House to being named CEO in 2008. Robi has been a part of the team that has brought this grassroots agency from it’s humble beginnings to a recently completed $5,000,000 capital campaign for a 20,000 square foot expansion.
ROBERTA JURNEY
WEDNESDAY, OCT. 17 AT 10:15-11:15 AMFUNDRAISING
EXECUTIVE DIRECTOR OF ONCOLOGY SERVICES, UNIVERSITY OF COLORADO HOSPITAL
WEDNESDAY, OCT. 17 AT 9-10 AM
HOSPITAL ADMINISTRATOR ROUND-TABLE
TUESDAY, OCT. 16 AT 3:45-4:45 PMHUMAN RESOURCES TOOLKIT
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PRESENTER BIOSA graduate of Brooks Institute of Photography, Keith worked with some of the top artists and agencies before starting Zenman in 1998. He has been working as a designer for 19 years and as a photographer for more than 20. His inventive concepts unfailingly result in visually pleasing, informative and provoking connections that penetrate to the target audience, ultimately resulting in sales.
KEITH ROBERTSPRESIDENT & FOUNDER, ZENMAN
Melissa received an AAS in Hospitality Management in 1987 and has been in the hospitality industry for over 33 years and has held the designation of Certified Hotel Administrator since 2005. She joined SECU Family House in August of 2010 as the Director of Operations, after almost 20 years managing limited service hotels, and is managing the daily operations and a staff of about 13 people along with many volunteers.
MELISSA THOMPSON
TUESDAY, OCT. 16 AT 10:15-11:15 AM & 11:30-12:30 PM
HIDDEN ROLE CAREGIVERS PLAY
CHA, DIRECTOR OF OPERATIONS, SECU FAMILY HOUSE ON THE RICHARD J. REYNOLDS III & MARIE M. REYNOLDS CAMPUS
Kelly Streck has worked with volunteers for the last six years in multiple capacities. Before joining Metro Volunteers, she taught lessons for the Volunteer Management Training Series with another Volunteer Manager colleague. At Metro Volunteers, she directs a Skilled Volunteer in managing Service Enterprise, a program training organizations to leverage volunteers throughout their entire organization.
KELLY STRECKCOMMUNITY ENGAGEMENT DIRECTOR, METRO VOLUNTEERS
TUESDAY, OCT. 16 AT 10:15-11:15 AMVOLUNTEER MANAGEMENT 101
WEDNESDAY, OCT. 17 AT 10:15-11:15 AMTUESDAY, OCT. 16 AT 10:15-11:15 AMGENERATIONS AT WORK
TUESDAY, OCT. 16 AT 11:30-12:30 PMMARKETING MUSTS
Jan is the Vice President, Administration and General Counsel of Gift of Life Donor Program and its affiliates, Gift of Life Family House and Transplant Foundation. She is proud to have an oversight role in the Family House and is excited about the extension of care and services that the Gift of Life Family House and the Caregiver Lifeline Program represent.
JAN WEINSTOCKVICE PRESIDENT, ADMINISTRATION & GENERAL COUNSEL,GIFT OF LIFE DONOR PROGRAM
TUESDAY, OCT. 16 AT 3:45-4:45 PMSOCIAL MEDIA & HEALTHCARE
@HEALTHCARE HOSPITALITYNETWORK @HHNSUPPORT @HEALTHCARE
HOSPITALITYNETWORK
