2018 CervedNextConnected Intelligence FINAL (1) · 2018-09-21 · TIBCO makes no warranties, express or implied, in or relating to this document or any information in it, including,

Piergiorgio Cimmino, Senior Director Presales South-Europe

Massimo Milano, Director Solutions Consultant

Giovedì 5 Luglio 2018

Trasformare BigData in BigValue

CERVED NEXT

The following information is confidential information of TIBCO Software Inc. Use, duplication, transmission, or republication for any purpose without the prior written consent of TIBCO is expressly prohibited.

CONFIDENTIALITY

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. This document is provided for informational purposes only and its contents are subject to change without notice. TIBCO makes no warranties, express or implied, in or relating to this document or any information in it, including, without limitation, that this document, or any information in it, is error-free or meets any conditions of merchantability or fitness for a particular purpose. This document may not be reproduced or transmitted in any form or by any means without our prior written permission.

The material provided is for informational purposes only, and should not be relied on in making a purchasing decision. The information is not a commitment, promise or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

During the course of this presentation TIBCO or its representatives may make forward-looking statements regarding future events, TIBCO’s future results or our future financial performance. These statements are based on management’s current expectations. Although we believe that the expectations reflected in the forward-looking statements contained in this presentation are reasonable, these expectations or any of the forward-looking statements could prove to be incorrect and actual results or financial performance could differ materially from those stated herein. TIBCO does not undertake to update any forward-looking statement that may be made from time to time or on its behalf.

DISCLAIMER

4

What is an Algorithmic Business?

DATA ACTION

ALGORITHM

"Algorithmic business is the industrialized use of complex mathematical algorithms pivotal to driving improved business decisions or process

automation for competitive differentiation"

Source: Gartner - How to Use Algorithms to Scale Digital Business - 2016

• Algorithms are fed by Advanced Data Science – i.e. AI & Machine Learning

• Scale & Speed of Deployment is Key

• Use of models at ‘Critical Business Moment’ to make decisions impactful

© Copyright 2000-2017 TIBCO Software Inc.

5

Insurance - What are the Use-cases?


• Dynamic Pricing• Advanced Propensity Models, Real-time

Model Execution

• Real-time Fraud Surveillance• Quote Manipulation, 3rd-party Data,

Advanced Fraud Models

• Claims Handling / Straight Through Processing• Make better decisions at FNoL, reduce

claims leakage

• Holistic Customer Engagement• AI Chat-bots, Contextual Engagement,

Relevant Offers

6

What is the Industry Saying?“In the AI & Machine Learning Space, you either need to be a leader, or a very fast follower or you will be toast”

Claire Lunn, Fraud Director at LV=

“69% of people agree that Machine Learning will deliver huge benefits in claims assessment, reducing claims leakage”

“79% of people agree that AI will be used extensively in underwriting by 2020”

Future of General Insurance Report, 2016


7

What is the Value?


Spot up to 30% more fraud than before, through advanced techniques

Break down ‘Black-Box Applications’ via open, flexible & advanced platform

Write more profitable business through accurate pricing & risk assessment

Reduce cost to serve customers in a claims process by up to 60%

Projects can deliver in less than 2 months, providing ROI in 6 months

8© Copyright 2000-2017 TIBCO Software Inc.

Real-Life"Customers want simplicity .. they want 24-hour access and quick delivery, clear, relevant information about a product’s features, particularly in relation to pricing, and innovative, tailored services designed for the digital age" (McKinsey, Facing digital reality, 2017)

"digital channels will continue to significantly replace physical channels in the next 3 to 5 years 20-40% of physical activities in insurance will be transitioned to digital" (Bain 2016)

"activity-based products require activity-based data and systems, and require the ability to process massive amounts of streaming information from devices" (Robert Tartaglia CRO at Aon)

9© Copyright 2000-2017 TIBCO Software Inc.

"Most AI technologies will performbest when they have a high volumeof data from a variety of sources"

(McKinsey, Insurance 2030)

“80% of an analyst’s time is spent preparing data & combining data sources and only 20% of the time is spent on actual analysis” (Gil Press, Forbes, 2016)

"Data Scientists or Data Engineers with skillsets in languages such as 'R' & ‘Python’ have become a scarce commodity" (Harvard Business Review, 2016)

10

One Stop Shop for Actionable Insights


DATA SCIENCE STREAMING ANALYTICSBI & ANALYTICS

AI-driven visualization to gain actionable

insights

Create predictive analytics models that

deliver better decisions

Constantly re-base models and take action on real time

streaming data

11

Quick DEMO

12

Which Customers have done this?


"We deployed a differentiated, custom pricing application in under 2 months with a small team at a fraction of the cost of our black-box application.”

Head of Pricing, Leading Insurer

• AA Ireland – Insurance Broker• Deployed Dynamic Pricing & Real-time Fraud in less than 2

months• 14 Advanced Machine Learning Models in Production

• Generali Group – General Insurer• Network Analytics applied to Fraud prevention • Likelihood of 'infection' from contacts with fraudsters

• Asurion – Mobile Phone Insurer• Advanced fraud detection• Reduce fraud dispute ratio by 30%

• Allstate – Large General Insurer• Marketing Campaigns deployed in weeks, not months• Increase revenue by 15% via live reports

13

Capabilities & Spectrum of AnalyticsAI powered emergent insights

Predictive Analytics and Machine

Learning

Embedded intelligence

Transparent data science

Hybrid Cloud

Streaming analytics


14

Interconnect CapabilitiesCRM Integration (Salesforce,

Dynamics, …)

Open Source Technology

ERP Integration (SAP, NetSuite, ...)

API-led

Marketing Automation (Marketo,Oracle,

…)

Hybrid solutions


Richiesta di preventivo

PRAAnagrafica

Servizi finanziariScore socio economico

Portale clienti

Agente

Operatorecall center

Operatoreback office

BCnBlockchain

iPACloud

Integration

Dynamic pricing

VAnVisual

Analytics

MLMachine Learning

SAnStreaming Analytics

APIManagemen

tLCA

Low Code Applicatio

n

Portale Agente

TIBCO Connected Intelligence Cloud

Gestione Preventivo Polizza Auto

18

Smart Business App Demonstration

TIBCO Cloud LiveApps in action


Empower Citizen Developers

Increase speed& agility

Fuel growth with delighted customers

Lower risk & cost

19

Energy & Utilities§ Asset management & monitoring§ Customer on-boarding§ Dispute resolution§ Permit management§ Preventative maintenance§ Technician dispatching

Retail§ Contract management§ Demand-driven inventory locator§ Fraud detection & management § Merchandise calendar planning § Multi-channel inventory location§ Order management§ Real-time promotion & loyalty management§ Trade promotion management§ Vendor on-boarding§ Vendor trade fund management§ Workforce compliance

Healthcare§ Claim processing§ Clinical trial management§ Fraud & abuse prevention & management § Member request servicing§ Patient case management§ Patient care delivery§ Patient admission, transfer & discharge§ Provider inquiry servicing§ Provider on-boarding§ Medical staff credentialing§ Medication order management§ Member enrollment§ Member inquiry servicing§ Policy renewals

Application examples by industry

Insurance§ Agent on-boarding§ Claim processing§ Customer service helpdesk§ Fraud detection & management § New policy underwriting§ Policy renewal

Banking§ Account opening§ Account servicing§ Commercial loan processing§ Customer on-boarding§ Customer service helpdesk§ Dispute resolution§ Mortgage & loan applications§ Real-time recommendation§ Staff on-boarding

Manufacturing§ Asset management & monitoring§ Distributor on-boarding§ Field service management & scheduling§ Inventory management & tracking§ Manufacturing Execution System (MES)

exception management§ Order to cash management§ Preventative maintenance§ Process control & quality management

Travel & Transportation§ Asset management & monitoring§ Customer service helpdesk§ Irregular operations management§ Loyalty program on-boarding§ Maintenance Inventory location &

management§ Operations management§ Ticketing & reservation management

Government§ Benefits processing§ Citizenship & visa processing§ Court case management§ Eligibility determination§ Grants & permit qualification

Telecom§ Agent on-boarding§ Asset management & monitoring§ Customer service helpdesk § Dispute resolution§ Field service management & scheduling§ Preventative maintenance§ Subscription & service management

20

Finance§ Budget management§ Compliance management§ Deal desk§ Expense approval§ New product setup§ P.O. and invoice management§ Vendor on-boarding

Field & Miscellaneous Operations§ Case & exception management§ Customer 360 view & analytics§ Customer complaint management§ Field service management & scheduling§ Inventory management & tracking§ Order management & troubleshooting§ Paperless logistics management§ Process control & quality management§ Project management§ Terms & conditions management§ Troubleshooting & helpdesk management§ Warranty management

Application examples by department

Human Resources§ Appraisal management§ Benefits enrolment§ Contract management§ Employee on-boarding§ Interview management & recruiting§ Learning & certification§ Time-off management§ Time sheet management§ Troubleshooting & helpdesk management

Engineering / IT§ Asset management & monitoring§ Helpdesk§ Intellectual P management§ License management§ Pricing management§ Process control & quality

management

Marketing§ Analysts inquiry management§ Approval management

– e.g. reminders, escalations§ Campaign insights§ Customer 360 insights§ Digital marketing campaigns setup & approval§ Document access/publication to/ from line-of-

business applications§ Feedback management § Idea-box§ Lead management

– e.g. flag/wake inactive lead/account to reengage prospects that have gone dark

§ Lead routing§ Marketing Automation and CRM data management

– e.g. record entry and conversion § P.O. tracker§ Press, media & analyst relation management§ Product launch management§ Production scheduling§ Proposals and collaterals development§ Out-of-office management§ Helpdesk management§ Time off / marketing calendar§ Trial requests management§ Vendor onboarding § Win-loss data capture, management and analysis

21

How does TIBCO provide connected intelligence?

Operational Excellence

Accelerated Innovation

EmpoweredOrganization

From experimentation to mission critical

Deploying anywhere and everywhere at speed

Innovate and collaborate without constraints


Visual analytics

Embedded Analytics

Streaming analytics

Data and systems

APIs People and processes


Documents

2018 CervedNextConnected Intelligence FINAL (1) · 2018-09-21 · TIBCO makes no warranties, express or implied, in or relating to this document or any information in it, including,