2018 9-1-1 System Performance

State of CaliforniaBy Jim Thompson

Compiled by Jim Thompson 2/5/2019

CHPAnswered5,748,000

32.43%

TextAnswered28,0140.16%

PSAPAnswered

11,949,07167.41%

No CDR(Busies)

00%

Total 17,725,085

2018 Total Initial Wireless Calls

CHPAnswered6,814,353

36.67%

CHP N/GAnswered41,0480.22%

PSAP N/GAnswered91,7250.49%

PSAPAnswered

11,263,63160.61%

No CDR(Busies)374,5402.02%

Total 18,585,297

2017 Total Initial Wireless Calls

CHP Wireless Answered

7,389,408 39.78%

CHP N/G Answered 82,5310.44%

PSAP N/G Answered 171,466 0.92%

PSAP Wireless Answered

10,710,997 57.66%

No CDR (Busies) 222,473 1.20%

Total 18,576,875

2016 Total Initial Wireless Calls

2015 Total Initial Wireless Calls

CHP Wireless Answered, 7,855,916,

40.26%

CHP N/G Answered, 93,973, 0.48%

PSAP N/G Answered, 157,324,

0.81%

PSAP Wireless Answered,

11,163,069, 57.20%

No CDR (Busies), 243,919,

1.25%

Total 19,514,201

CHP WRLSAnswered7,265,670

40.66%

CHP N/GAnswered

99,5790.56%

PSAP N/GAnswered154,0080.86%

PSAP WRLSAnswered10,350,649

57.92%

No CDR(Busies)

00.00%

Total 17,869,906

2014 Total Initial Wireless Calls

No CDR (Busies) 397,159

2.41%

CHP CallsAnswered 6,991,358

42.39%PSAP

Answered9,082,707

55.07%

NG 9-1-1 Calls 23,2180.14%

2012 Total Initial Wireless Calls

Initial WE9-1-1 Network Call Volume

CALL

VOLUME

Year

WE9-1-1 No CDR (Busies) Calls

CALL

VOLUME

Year

WE9-1-1 Calls delivered to CHP

CALL

VOLUME

Year

WE9-1-1 Calls Delivered to Local PSAPs

CALL

VOLUME

Year

Comparative of WE9-1-1 Calls Delivered

Year

CALL

VOLUME

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

CHP PSAP

Total E9-1-1 CallsIncluding Secondary's and Transfers

Year

CALL

VOLUME

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

WirelessWireline

2007 2009 2011 2013 2015 2017

WirelessWireline

Total E9-1-1 CallsIncluding Secondary's and Transfers

Year

CALL

VOLUME

CALIFORNIA 9-1-1 Call Totals

Primary Secondary TotalW911 8,851,326 44.59% W911 97,929 5.14% W911 8,949,255 41.14%WPH2 11,000,892 55.41% WPH2 1,805,616 94.86% WPH2 12,806,508 58.86%

Total of all 9-1-1 Calls 2018 2017 2016 2015 2014

Percent Wireline 19.38% 20.57% 20.49% 21.70% 24.59%

Percent Wireless 80.52% 79.43% 79.51% 78.30% 75.41%

No CDR (Busy) 0 374,540 222,473 243,919 0

Wireline Calls 5,235,176 5,785,882 5,842,205 6,371,422 6,884,796

Wireless Calls 21,755,763 22,344,045 22,665,329 22,985,722 21,117,013

Total 9-1-1 Call Volume 26,990,939 28,129,927 28,507,534 29,357,144 28,001,809

Text 9-1-1 Text Totals

Total Texting Volume 28,014 18,200 5,833 585 0

9-1-1Texting and Call Volume 27,018,953 28,148,127 28,513,367 29,357,729 28,001,809