CANCELLATION

AUG

$ $ $ $

$ $ $

Yes No,because I will

insist on

exception in

negotiation

No,because we will

restrict travelers

from booking

these properties

Don’tknow

17 % of corporate hotel bookings are cancelled

But only 5% of bookings are cancelled within 48 hours before arrival

New Hotel Cancellation Fees: Potential Impact on Corporate Travel

Having the choice between two hotels in similar location, with the same star category and same quality of service, 82 % of travel managers would strongly prefer the one offering travelers �exible cancellation until 6pm on the day of arrival.

59 %

82 %1 %

32 %

If cancellations within 48 hours before arrival become chargeable, travel programs potentially will incur millions in new hotel fees.

Preference of hotels with �exible cancellation policy

15 %7 %

Due to this development, 60 % of travel managers see the achievementof program goals in danger.

Strongly prefer No in�uence on decision

Source: HRS, n=97, August 2017

HOTEL HOTEL

The majority of companies expect increasing cost due to the new cancellation policies

Expectation of increasing cost

6:00 PM

6:00 PM