2017 VASITE Annual Meeting · 24/7 Network Operations Center (NOC) ... Filtering per Dashboard Filtering per Widget Dynamic Filtering on Widget Easy to Setup Easy to Connect to Data

© 2017 Iteris, Inc. All rights reserved.

VDOT ITS Action Planning Utilizing ITS Maintenance and Operations DataBy Dick Adams, PE, PTOEIteris Deputy Program Manager – VDOT ITS and Technology

2017 VASITE Annual Meeting


VDOT’s Original ITS Goals

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• All ITS Services under one contract• 24/7 Consistent Monitoring and Triage• Increase operational up-time and availability• Standardized services with Statewide SOP’s• Track All Work Orders – from Down to Operational• One Database for statewide Interoperability• Standardized life cycle replacement process• Reduce the number of task orders• Continual Improvement and Innovation Plan


VDOT ITS Maintenance System Integrated Maintenance Management System (IMMS)

Asset management database - Maximo Ticketing database - Maximo Monitoring Software - Nagios Informational wiki Performance assessment software - Sisense

24/7 Network Operations Center (NOC) Handle all tickets – Verification to triage Integrated Service Desk (ISD) – coordinate all program issues Emergencies – investigation of issue and grouping of tickets Locate Requests Change Requests

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Typical ATMS SystemsTypical Modules• CCTV• DMS• Signals• Ramps• TSS - Detection• ESS - Weather• HARS

Operational Viewpoint


VDOT SystemDevice Summary• 2,500 End Devices

– 1000 CCTV’s– 590 DMS’s– 590 TSS’s– 84 ESS’s– 22 RMS’s– 53 GCS’s– 41 HAR’s

• 3,500 Network Devices• 3,500 Supporting Devices• 9,500 connected devices• 42,000 Assets and Components

Network Viewpoint


• One Statewide Maintenance Management System• One Statewide Inventory and Work Database• 24/7 Statewide Monitoring on a single platform• Automatic Alerting and Request Service• Track Work Orders in near real time• Asset Tracking from Purchase to end of life• 24/7 Network Operations Center • Standardize reporting across the state• Standardized Maintenance practice and SOP’s

ITS Successes

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ITS Maintenance Numbers for the Program

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10,600 Locations and Devices 52,226 Assets and ComponentsTHROUGH THE LIFE OF THE PROGRAM 140,183 Total Service Requests 47,530 Tickets Dispatched to Elite 65,345 Total Work Orders 34,858 Maintenance Work Orders 18,044 PM Work Orders

580,811 Total PM Tasks


VDOT ITS Solutions : Statewide Database


VDOT ITS Solutions :Statewide DatabaseDashboard


VDOT ITS Solutions : Monitoring and Times

Past 7 Days


VDOT ITS Solutions : Monitoring and Times


VDOT ITS Solutions : Wiki data on status


VDOT ITS Solutions : Monitoring status


VDOT ITS Solutions : Wiki relationships


Due Diligence Interface Locate Request Maximo Simplified Reporting Nagios Loader Nagios Recovery

Iteris Developed Tools

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SSP Daily Log TOC ATMS Operations Feedback TOC Device Maintenance Request TOC Operations Audit Data Visualization*


Due Diligence

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ITS Maintenance - Due Diligence

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Maximo Simplified Reporting

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TOC – Device Maintenance Request

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Interactive Data Visualization Tool

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Data Cubes Multiple Data Sources Refresh Rate Custom Fields Custom SQL Tables

Dashboards Multiple data widgets Filtering per Dashboard Filtering per Widget Dynamic Filtering on Widget

Easy to Setup Easy to Connect to Data Quick building of Dashboards Dashboard Dill Down Capabilities


Sisense ElastiCube Interface

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Sisense Dashboard Interface

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© 2017 Iteris, Inc. All rights reserved. 23


Device Status – Near Real Time

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VDOT Service Request Trend

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Service Request Trend by Resolution

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ITS NOC Ticket 2014

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ITS NOC Ticket 2015

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ITS NOC Ticket 2016

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ITS NOC Tickets 2017

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2016

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2016

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2016

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ITS Maintenance Work Order – Trend

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ITS Maintenance Work Order – Apr 2017

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ITS Maintenance WO by Type

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April 2017 Pie Chart


ITS Maintenance WO by Device

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Selection


ITS Maintenance Heat Map - NRO Jan 2017 to May 2017

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© 2017 Iteris, Inc. All rights reserved. 39

ITS Maintenance Heat Calendar 2016 - 2017


SR - ITS Heat Calendar

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2017All Regions

2015NWRO


ITS Heat Calendar

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2017All Regions

2015NWRO


Data Visualization / SSP – NRO 2016

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Data Visualization / SSP

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AVG LANE CLEAR (mins)

ALL INCIDENT TYPES

AVG LANE CLEAR (mins)

ACCIDENTS

On SSP Off SSP


Data Visualization / SSP – CRO by Route

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• Develop New KPI’s and Measures for the Dashboards• Add Detail Fields per asset Classifications• Dynamic Connection to others ticketing systems• Network Loading Alerts• Historical Fault Frequency Analysis• Historical and Predictive Analysis• Automatic interrogation of devices• Library – Type of Failure with historical fixes

ITS Next Steps

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Working SmarterThank You

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Documents

2017 VASITE Annual Meeting · 24/7 Network Operations Center (NOC) ... Filtering per Dashboard Filtering per Widget Dynamic Filtering on Widget Easy to Setup Easy to Connect to Data