2017CITY OUTLOOK

Past, Present and FutureEvolution and the Changing Charlotte Landscape.

Promote Charlotte

Our Business

Talent Challenges at CRVA and in Hospitality

Find better people faster

Develop the next generation of leaders

Build a remarkable culture of high performance

Create memorable customer experiences

Inspire, motivate and retain our workforce

Promote Charlotte!

Evolution of HR Role

Risk, Liability, Regulations

Tech threat to productivity

10 yrs

Need to have a SEAT

at THE TABLE

8 yrs HR has to be Strategic5 yrs

Digital HR

Tech is tool

Data-driven, Metrics

CULTURE

Now

Growing Service Sector Economy

Source: U.S. Bureau of Labor Statistics

2007 – 2017 Employment Change

Source: Moody’s Analytics

Strong Employment Growth Continued

Population Growth is Filling Jobs

Source: U.S. Census Bureau

2010 – 2016 Population Change

Charlotte is Attracting Millennials

Source: U.S. Census Bureau

Charlotte is Attracting National Talent

Source: U.S. Census Bureau

Charlotte has Become More Diverse

58.3

32.7

41.7

51.6

34.9

48.4

0

10

20

30

40

50

60

70

White/Caucasian Black/African American All Non-White

2000 2015

Source: U.S. Census Bureau

Educational Attainment Increases

84.9

36.4

88.8

46.1

86.7

29.8

0

10

20

30

40

50

60

70

80

90

100

High School or Higher Bachelor's Degree or Higher

2000 2015 U.S. Avg.

47% of new residents have a BA/BS or more

Source: U.S. Census Bureau

EconomicDevelopment

We shape:

• our place to live

• our business landscape

• the perception of Charlotte

3.88

3.89

3.98

4.05

4.23

4.32

4.36

4.41

4.46

3.50 3.70 3.90 4.10 4.30 4.50

Low Utility Costs

Air Transportation

Managerial Workers

Low Tax Burden

Competitive Incentives

Business-friendly Government

Skilled Workers

Competitive Labor Costs

Low Operating Costs

Factors that Open Doors

Source: DCI

2.95

3.33

3.36

3.50

3.57

3.62

3.75

3.76

2.70 2.90 3.10 3.30 3.50 3.70 3.90

Diversity of Population

Low Cost of Living

Quality of Life

Supply Partners

Good K-12 Education

Training Programs

Entry-level Workers

Real Estate Costs

Talent Attributes Close Deals

Source: DCI

Charlotte’s Perception Drives Talent