KnowingDogs101:

StaffTrainingforPetCareCenters

DogLanguage

LeaderGuide

RobinBennett,CPDT-KA

SusanBriggs

ii KnowingDogs101LeaderGuide

KnowingDogs101:DogLanguageLeaderGuideByRobinBennett,CPDT-KA,andSusanBriggsPublishedby:TheDogGurus1312HarvardSt.Houston,TX77008www.KnowingDogsStaffTraining.comAll rightsreserved.Nopartof thisbookmaybereproducedor transmitted inanyformorbyanymeans,electronicormechanical,includingphotocopying,recording,or by any information storage and retrieval system, without written permissionfromtheauthor,exceptfortheinclusionofbriefquotationsinareview.Copyright©2017,RobinBennettandSusanBriggsBennett,RobinandBriggs,SusanKnowingDogs101:DogLanguageRobinBennett,CPDT-KASusanBriggsP.cm.CoverbyAmandaNelsonatNvokeDesignAllotherphotoscourtesyoftheauthorsLimitsofLiabilityandDisclaimer:Thisbookhasbeenpublishedwiththeintenttoprovide accurate information in regard to the subjectmatterwithin.While everyprecaution has been taken in preparation of this book, the publisher and authorsassumeno responsibility for errors or omissions.Neither is any liability assumedfor damages resulting from the use of the information herein. Furthermore, theauthorsandpublishershallnotbeliableintheeventofincidentalorconsequentialdamagesorlossinconnectionwith,orarisingoutofthefurnishing,performance,oruseoftheinstructionsorsuggestionscontainedinthisbook.1098765432

iii

ProgramGoals

KnowingDogs101:DogLanguage

WelcometotheKnowingDogs101:DogLanguage,developedandproducedbyRobinBennettandSusanBriggs. Information for this staff trainingprogram is fromthebook,Off-LeashDogPlay:ACompleteGuidetoSafety&Fun,byRobinBennettandSusanBriggs. Theprogramhasbeendesignedsoproceduresdiscussedcanbecustomizedtoyourspecificpetcarecenter.KnowingDogs101:DogLanguagewasdevelopedtokeeppetcareproviderssafewhileworkingwithdogsinaprofessionalpetcarecenter.Dogshavealanguagethattheyusetocommunicatewitheachother,withhumansandwithotheranimals. Whenyou learnandunderstand theirlanguageyou’llrecognizewarningsignsandsignalsthatthedogisnotcomfortableandhowtosafelyrespond.Wealsowantdogsthatfeelcomfortableandenjoytheirexperiencesinaprofessionalpetcarecenter. The information included in theKnowingDogs101:DogLanguageprogramhelpspetcareprovidersrecognizetheearlywarningsignsofdiscomfortandhowtotakeactiontomakeeachdogcomfortable.Thiswillresultinhappierandhealthierdogsthatmakeyourjobeasier,andsatisfiedclientsthatkeepcomingback.We are passionate about providing the informationpet care providers need to be successful.Knowing Dogs 101: Dog Language, is a key foundation for further study. Dogs have a lot toteachusandweinviteyoutojoinusinlearningandunderstandingtheirbehaviors.

Robin & Susan

Forthosewhoareseriousabouttrainingtheirstaffinsafeoff-leashdogplay,weinviteyoutobecomemembersofouronlinecommunityatwww.TheDogGurus.comwhereyoucanearnbadgesforusingthisresourceandobtainotherexclusiveinformationonhowtorunasafeoff-leashplayprogram.

TableofContents

GettingStartedLeaderChecklistPriortotheStartofKnowingDogsStaffTraining..........1

KeystoSuccess...................................................................................................................2

ModuleInformationandLeaderTools..............................................................................5

PreandPostCourseAssessment.......................................................................................8

Module1:BreedBehaviorandStagesofDevelopmentLeaderTips..............................13

Module1:BreedBehaviorandStagesofDevelopmentEvaluationAnswerKey.............15

Module2:BodyLanguageBasicsLeaderTips..................................................................19

Module2:BodyLanguageBasicsEvaluationAnswerKey................................................21

Module3:HumanandDogGreetingsLeaderTips..........................................................25

Module3:Human&DogGreetingsEvaluationAnswerKey...........................................26

Module4:EmotionalStatesLeaderTips..........................................................................29

Module4:EmotionalStatesEvaluationAnswerKey.......................................................31

Module5:DogsinStressLeaderTips..............................................................................35

Module5:DogsinStressEvaluationAnswerKey............................................................37

Module6:DogAggressionLeaderTips............................................................................41

Module6:DogAggressionEvaluationAnswerKey..........................................................43

Module7:LeadershipLeaderTips...................................................................................47

Module7:LeadershipEvaluationAnswerKey.................................................................49

Module8:SocialInteractionsLeaderTips.......................................................................51

Module8:SocialInteractionsEvaluationAnswerKey.....................................................53

CourseCompletionLeaderTips.......................................................................................57

HandoutsandFormsList..................................................................................................59

ReorderInformation........................................................................................................60

GettingStartedLeaderChecklistPriortotheStartofKnowingDogsStaffTraining

Revieweachmodulerecordingandfollowalongwithastaffworkbook• Module1–BreedBehaviorandStagesofDevelopment• Module2–BodyLanguageBasics• Module3–Human&DogGreetings• Module4–EmotionalStates• Module5–DogsinStress• Module6–DogAggression• Module7–Leadership• Module8–SocialInteractions

ReviewHand-outs foreachmodule. Seepage59for listofhandoutsbymodule(or download them online if you are doing the online version). Themodule 6handoutisaresourceavailableontheAssociationofPetDogTrainerswebsite.

Customizehandouts for yourpet center. Electronic copiesof all handoutsareincludedwiththeprogram.Updateinformationtoreflectproceduresinyourpetcenterforeachtopic.

ReviewHands-on Activity in the evaluation section of eachmodule of the staffworkbook. Considerhowstaff cancomplete theactivity inyourpet center. Beprepared to provide specific instructions to staff when they start each modulewithaHands-onActivity. Youshouldbepresent toobservesomeactivitiesandreviewstaff feedback forothers. Documentstaffperformanceonthe IndividualTrainingWorksheetform.

ReviewtheShiftTipsforeachmoduleofthestaffworkbook.Considerhowstaffcancompletethemmosteffectivelyinyourcenter.Theseareextrastepsforstafftocontinueapplyingknowledgeanddonotrequireyourobservationorgrading.

DeterminetheAKCbreedreferencesourceyourstaffwilluseduringtheModule1evaluation.Learninghowtoresearchinformationindependentlyondogbreedsisan important tool forpet care staff to learnas thedogcommunity continues todevelopandregisternewAKCanddesignerbreeds.

Havestaffcompletethepre-courseassessmentformintheirworkbook. PrepareanIndividualTrainingProgressWorksheetforeachstaffmemberstarting

training.(Hand-outprovided.)

2 KnowingDogs101LeaderGuide

KeystoSuccess

This program is a management tool for training your staff. By using the technical trainingcontent you know your team has received consistent information and can assess theircomprehension. However, you as their training leader, play a critical role in the successfulapplicationoftheknowledgelearnedtotheirjobinthepetcenter.

This leader guide is designed to maximize the application of staff training to actual jobperformance.Weunderstandyourtimeisvaluable;however,yourinvolvementisessentialtothesuccessofthisprograminyourcenter.Theguideprovideschecklistsbymoduletomakeiteasyforyoutoprepareandoverseeyourstaff’straining.Wealsoincludeformsandworksheetsthatyoucanuseasisorcustomizeashandouts,performanceaidsandtotracktrainingresultsofyourteam.The accompanying staff workbook is designed to be a resource of material covered in eachtrainingsessionforyourstaff’songoingreference.Itisintendedthatstaffwilladdnotestotheworkbook as they go through the training. The workbook also provides a summary of theirprogressinlearningthematerialanddevelopingskillsduringthetraining.Finally,theworkbookincludes evaluation questions, exercises on material learned, activity notes, and case studyobservationresults.RoleoftheTrainingLeader:

1. Preparethestafffortheirtrainingbyusingtheleadertipstoexplainyourexpectationsofhowtheywillapplyknowledgetotheirjob.

2. Understand the program content by previewing the recordings and staff workbookcontentpriortousingthemtotrainyourstaff.

3. Haveaplanandscheduleforstafftocompletethefull8moduleprogram.4. Be organized for each training session by having handouts ready and a quiet place

designatedforstafftowatcheachsessionwithoutinterruption.5. Plantohavetimeavailableattheendofeachsessiontoreviewstaffquestionsforthe

moduleandofferinputontheirshifttipassignments.6. Scoretheirevaluationquicklyandprovideconstructivefeedbackonincorrectanswers.7. Rewardandcelebratesuccessfulcompletionoftheprogram!

TheKnowingDogsprogramcanbeusedfortrainingstaffmembersindividually,asasmallgroupofstafftogether,oringuidedstafftrainingmeetings.Ourbetatestsitesprovidedfeedbackthatleadingagroupof5staffatonetimewasa lotofeffortsoyoumaywanttokeepgroupsizessmall. Wedesignedtheprogramtobeflexibletomeetthevaryingneedsofpetcarecenters.

KeystoSuccess 3

SuggestedTrainingTimeline

The Knowing Dogs program is a progressive program of knowledge that builds with eachmodule. It is very important that you validateunderstandingand comprehensionofmaterialthrough a passing evaluation score and application to the job prior to allowing the staff tocontinuetothenextmodule. It is fine forstaff torepeatamoduleas thegoal is for themtofullyunderstandthematerialandhowtouseitworkinginthepetcarecenter.

Staff training is successful when knowledge learned is applied correctly in assigned jobfunctions.Eachmoduleincludesshifttipsthatrecommendtheapplicationofkeyconceptsfromthemodule tobecompletedon the job. This isacriticalpartof the trainingprocessand theoveralltimelineneedstoprovideforthis.

Therecommendedtimelineforcompletingthecourseforfull-timestaffmembersfollows.

TrainingTimeline Pros ConsLessthan8days Notrecommended Does not give time for staff to absorb

information presented or apply theshifttips.High risk of knowledge not beingappliedtojobtasks.

8days Provides a daily routine oftraining and application ofknowledge.Quickcompletion.

Pace may be too fast for some staffmembers.

16days Recommended pace for balanceof training routine andapplicationofknowledge

None

30days Providesmosttimeforstaffandleader to accommodate trainingwithotherjobduties.

Slow pace may result in training notbeingcompleted.

Morethan30days Notrecommended Extended time between sessionsmakes it harder for staff to connectlearningbetweenthemodules.Does not demonstrate a prioritycommitmenttostafftraining.

Eachtrainingmoduleisdesignedtobecompletedinlessthanonehour.Therecordedportionofthetrainingsessionisapproximately20minutes.Staffshouldalsobegivenquiettimeafterwatchingtherecordingtocompletetheevaluationquestionsforthatmodule.

Our programhasbeendesigned to facilitate the applicationof new concepts onto the job assoonaspossible.Severalmodulesincludehands-onactivitiesaspartoftheevaluation.Youwillprovidedirectionto thestaffmemberonwhentheyshouldcompletetheseduringtheirworkshift. Allmodulesincludelessformalshifttipsthatwillencouragestafftocontinuetousethenewconceptswhileworkingtheirshift. Youareencouragedtoasktheminthedaysfollowingtrainingifthesehavebeendoneandwhatwaslearnedintheprocess.

4 KnowingDogs101LeaderGuide

RewardSuccessIt is very important to reward and recognize staff that commit to the training program.Rememberthateachpersonlearnsatadifferentpaceandmanystafffear“testing”.Youmustbalance theevaluation scoringwithyourobservationsofhowwelleach staffmemberappliesknowledgepresentedon-the-joborinyourdiscussions.

Youwillwant to rewardeffortaswellasevaluationscores. It is important to findsomethingpositiveinthetrainingprocesstorecognizeandrewardforeachstaffmember.Ataminimumwe suggest you celebrate the successful completion of the 8module program. A certificateformat is included in the forms section. Additional reward ideas follow that can be used forgreatquestions,shifttipsapplicationthatexceedyourexpectationsorinterimencouragementafteratoughmoduleevaluation.

RewardIdeas

• Anhouroffwithpay• Handwrittennoteofrecognition• Snacks(candy,soda,etc)• Lunch• Giftcards• Applaudachievementwithco-workerspresent• WallofFameinlobby• Publicizeinclientnewsletter• Drawfromaboxofsamevalueitems(snacks,giftcards,etc)

Whentrainingisfunitisoftenmostsuccessful.

ContinuingEducationCreditsTheKnowingDogsprogramhasbeenapprovedforcontinuingeducationcreditsthroughtheCertificationCouncilofProfessionalDogTrainers(CCPDT),theProfessionalAnimalCareCertificationCouncil(PACCC)andtheveterinaryRegistryofApprovedContinuingEducation(RACE).FordetailsonawardingCEUsvisitwww.KnowingDogsStaffTraining.com.

CertificationTheDogGurusareveryproud that theProfessionalAnimalCareCertificationCouncil lists theKnowing Dogs program as a recommended resource for their three levels of independentcertification.Supportingyourteamandprofessionalindustrycertificationisthehighestlevelofrecognition for your business and the pet care professionals you employ. Learn more andregisterforprofessionalcertificationasaProvider,ManagerorOperatoratwww.paccert.org.

ModuleInformationandLeaderTools

The first page of each module includes information and tools to assist in successfulimplementation of the training program. There is also a checklist to help you quickly seehandoutsandactionsrequiredofyouastrainingleader.

Reasonsforcontent–Explainswhytheinformationisimportantandhowitwillbenefitthestaffmember. This is good to sharewith the staff before they start themodule. When staff canunderstandandpersonalizethetrainingthereisbetterlearningandcomprehension.

Yourstaffwill–Outlinestheexpectationsafterthetrainingsessioniscompleted.Thesearethepointsoffocusfortheevaluationquestionsandshifttips.Itisrecommendedthatyououtlinethesetothestaffbeforetheystarteachmodule.

Checklist–Aclearsummaryofyourroleinthetrainingforthatmoduledividedintotasksbeforethe training session and tasks after the training session. The symbols below are used in theleaderguidetoalertyoutoactionsyouneedtotakeinleadingstafftraining.

Handout – A handout from the Knowing Dogs program should be provided to thestaffastheystudythismodule. Manyofthesearecustomizabletoreflecttheproceduresforyourpetcenter.

ProvideResource–ModuleonerequiresthestaffhaveaccesstoadogbreedbookorganizedbyAKCgrouportheAKCwebsitewhiletheycompletetheevaluation.

Shift Tips – Copy of the shift tips that are recommended for staff to completefollowingthestudyofeachmodule. Thestafftipsareincludedintheleaderguidesoyoucanplantheirexecutionbythestaffpriortothestaffstartingthetrainingsession.Bepreparedtorecommendtothestaffthebestwaytoimplementthesuggestedtipsinyourcenteroncetheyhavecompletedthetrainingonthatmodule.Itisalsogoodtosetanexpectationofwhentheywillbecompletedandhowtheywillreportbacktoyou.

6 KnowingDogs101LeaderGuide

Hands-onActivity–Inseveralmodulespartoftheevaluationisahands-onactivitytobecompletedinthepetcenter.Thechecklistoutlinesforyouwhenyouneedtoparticipatewiththestaffforthemtocompletetheactivity.Werecommendyoualwaysreviewtheactivityassignmentandprovidethebestwaytocompleteitinyourcenter.Youshouldalsooutlinethebest timing for them to complete it and how to report back to you when completed. Theevaluationscoringchartsdonotincludetheseactivities;youcandocumentthemseparatelyontheIndividualTrainingWorksheetform.Asuggestedscoring:NeedsImprovement,Good,GreatorExceededExpectations.

Answer Staff Questions – The staff workbook includes a section in eachmodule towrite down questions related to thematerial and application to their job in your pet center.This is another opportunity for you to reinforce the material and outline your specificexpectations.

EvaluationAnswerKeyandScoringChart

• Eachansweriseitherrightorwrong;nopartialcreditperquestion!• The answer key will indicate situations where 1 question counts as more than one

response(e.g.,matchingtables,fill-in-the-blank,etc).Afterthequestionthenumberofresponses for the question will be stated; see Module 1, Question 1 (7 responses).Indicating that if all responses are correct 7 is the total correct for that question.Question2inModule1countsasonlyoneresponseorcorrectanswer.

• Casestudyresponsesareeitherpassorfail(pass=onecorrectanswer;fail=incorrectresponse).

• We recommend that a score of 80% be achieved prior to continuing on to the nextmodule.

• Theevaluationisopenbookasourgoaliscomprehensionofkeyobjectives.• Intheeventanevaluationscoreof lessthan50%isachievedwesuggestrequiringthe

staffmembertorepeatthatmodule.

Remember to keep in mind that some staff fear “tests” so in low scoring situations, have adiscussion to determine a reason for the low score. Do they understand the material, butconfusedbythequestion?(Intheseinstancesyoumaywanttoverballydiscusstheevaluation

ModuleInformationandLeaderTools 7

and adjust the score to reflect their true comprehension.) Was there a distraction whilewatching thesessionsoakeyobjectivewasmissed? Are theyconfusedby thematerial? (Insituationswheretheymissedinformationorareconfused,havethemwatchthesessionagainandcompletetheevaluationasecondtime.)

Thegoalofthiscourseistobuildunderstandingofcaninebodylanguageandtoprovidespecificreasonsforyourinterpretationbydescribingthesignalsyoudoobserve. Inseveralquestions,staffareaskedtolookataphotoanddecidetheappropriatetrafficsignalcolorwithreasonsfortheirdecision.Theanswerkeyincludesourthoughtsonthebestanswerincludingourreasons.However, interpreting dog body language is not a black and white decision. When you arescoring the photo responses consider if the staff member had appropriate reasons for theiranswer even if it differs from the answer key. Analyzing photos removes the context andenvironment surrounding thebehavior sononeofusare100%certainof thecorrectanswer.Dogs have not read Off-Leash Dog Play and frequently give mixed signals; again this is animportantpartoflearningdoglanguageandprovidesgreatdiscussionandteachablemomentsinyourpetcenter.Ourhopeisthatyourstaffrealizeduringthisprogramthatdogsalwayshavesomethingnewtoteachusandworkingwiththemisanongoinglearningexperience.

Module2:BodyLanguageBasicsLeaderTips

Reasonsforcontent:• Dogs have a language you can learn by observing their posture, ears, tails and facial

expressions• Learningthislanguagewillkeepyousafeworkingwithdogs• Learningthislanguagewillalsohelpyouidentifywhenadogisuncomfortableorill• Understandingtheclassificationofdoglanguageandbehaviorsbythetrafficsignalwill

makelearningbehaviorseasierYourstaffwill:

• Identify the three basic body postures and assign the traffic signal category to dogphotosandlivedogobservations

• Recognizedifferentearpositionsandclassifytoappropriatetrafficsignalcategory• Recognizedifferenttailpositionsandclassifytoappropriatetrafficsignalcategory• Recognizedifferentaspectsofdogfacialexpressionsandclassify toappropriatetraffic

signalcategory• Understand importanceofscentandvocalcommunication indogsandclassifysounds

bytrafficsignalcategory

Checklist

BeforeTrainingSession:

1. Walkthroughyourcenterandfocusonthepositionofdogears:a. Theirnormalearpostureb. Posturesforwardorbackwardfromnormal

2. Walkthroughyourcenterandfocusonthepositionofdogtails:a. Theirnormalcarriageb. Tailshigherornormalfromnormal

AfterTrainingSession:

Reviewhands-onactivityresults.Considerifstaffresponsesmatchyour knowledgeof the specific dogor breed and the situation forthedoginthepetcenter.During your work shift be observant of dog postures, facialexpressions&earandtailpositions.Lookforthefollowing:Earsbackward,Earserect,Tail-largewagsatmoderatespeed,Tail-low position, Half-moon eyes, Mouth open, lips drawn back withpanting.

Answerstaffquestions

20 KnowingDogs101LeaderGuide

Scoreevaluation(6questionswith40responses)3openendedquestions10photostoidentifysignalcolorandreasonDocumentstaffscoreontheIndividualTrainingWorksheetformSeescoringinstructionsandtipsonpage7ofleaderguide.

Module2:BodyLanguageBasicsEvaluationAnswerKey

1. The red traffic signal indicates a high-risk situation for your safety due to high arousal,

extremestressorfearinthedog.a. True

b. False

2. Howdoestheconfidentdogposturedifferfromtheneutralposture?Confidentposture istallwithweightforwardonfront legswhereneutral isbalancedon

all four legs. A confident dog appears large with stiff legs. The neutral posture lacks

tensionandmovementisrelaxed,looseandcurvy.Aconfidentdog’sbodymovementis

stillandtense.

3. Howdoesthefearfulorsubordinateposturedifferfromtheneutralposture?

The fearful or subordinate posture is low, weight shifted backward toward rear. The

neutralpostureisbalancedonallfourlegs.Thefearfulorsubordinatedogappearssmall

andlegsarecrouched.Theneutralposturelackstensionandmovementisrelaxed,loose

andcurvy.Asubordinateorfearfuldog’sbodymovementistenseandslow.

4. Highpitchbarkingindicateswhatemotionandmeaninginadog?

Help.Idon’tlikethis.Stresssignal.

5. Inthevocalcommunicationschartbelowcompletethefollowing:a. Assignappropriatetrafficcolorsignaltoeachsound(green,yelloworred)b. MatchtheSoundtothevocalemotion&meaning(AthroughH)

(16responses–2persound;color&emotionletter)SignalColor

EmotionLetter

Sound Emotion&Meaning

Yellow B 1. Singlesharpbark A. I’mnotsureaboutthis.AnxiousGreen F 2. Whine B. Stop!What’sthat?AlertRed H 3. Growl-bark C. I’m hurt & scared. Injured-physically or

emotionallyYellow A 4. Moaningbark D. Hello,let’splay.Pleasure&excitementRed C 5. Yelp E. Stop!WarningRed G 6. Long,deep,lowgrowl F. Iwant.Excited&EagerGreen D 7. Shortbark,“ruff” G. Backoff!Beware!Annoyed&confidentYellow E 8. Soft,shortgrowl H. I’mupset&frightened.Fearful&annoyed

22 KnowingDogs101LeaderGuide

6. Reviewthefollowingpicturesandforeachindicatethetrafficsignalcolorwithyourreason.Lookaboveeachphotoforthebodypartinboldthatyoushouldfocusonforyourresponse(e.g.,BodyPosture,Ears,Tails&FacialExpression).(20responses–2perphoto;color&reason)

BodyPosture BodyPosturea. b.

TrafficSignalColor: Yellow TrafficSignalColor: Yellow Reasons: Stiffposture,lowered Reasons:Stiffposture,forwardslightly

Ears Earsc. d.

TrafficSignalColor: Yellow TrafficSignalColor: Yellow

Reasons:Flattened Reasons: Forward

Module2:BodyLanguageBasicsEvaluationAnswerKey 23

Tails Tailse. f.

TrafficSignalColor: Yellow TrafficSignalColor: Yellow

Reasons: Highposition Reasons: Lowposition

FacialExpression FacialExpressiong. h.

TrafficSignalColor: Red TrafficSignalColor: Green Reasons: Half-mooneyes Reasons: Relaxedmuzzle&brow

Mouthslightlyopen

FacialExpression FacialExpressioni. j.

TrafficSignalColor: Yellow TrafficSignalColor: Red

Reasons: Mouthclosed Reasons: Hardstaringeyes

Wrinkledbrow “C”mouth

Elongatedeye wrinkledmuzzle&brow

LeaderScoringChartsQuestion# #Responses

1 12 13 14 15 166 20

Total 40

#

Correct%

#Correct

%#

Correct%

#Correct

% #Correct %

40 100 36 90 32 80 28 70 23 5839 98 35 88 31 78 27 68 22 5538 95 34 85 30 75 26 65 21 5337 93 33 83 29 73 25 63 20 50 24 60 Under20 Redo

Module8:SocialInteractionsLeaderTips

Reasonsforcontent:

• Recognition of dogs using social gestures provides a deeper understanding of theirbehaviorwhichleadstobeingabetterleader.

• Identifyingyelloworredsignalsandtakingappropriateactiontochangethemwillkeepyousafeandkeepthedogsinyourcarehealthier.

• Understandingdifficultdoghandlingsituationsandbeingpreparedwillsetyouandthedogupforsuccessintheeventhandlingproblemsariseinyourcenter.

Yourstaffwill:

• Recognizethesocialgesturesdogsuseincommunicationandclassifythemproperlybytrafficsignalcolor.

• Knowappropriateactiontotakewhenyouobserveyelloworredgestures.• Identifyhowyouwill changeyourownbehavior indifficulthandlingsituations tostay

safe.

ChecklistBeforeTrainingSession:

1. Pickthreesocialgesturesandlookforthemtoday.

AfterTrainingSession:

Reviewthehands-onactivitycasestudyresponses.Youmayconsiderdoing an interview with the staff person and have them directlyexplain or demonstrate their answers. Provide feedback includingsuggestionstoimprovetheirresponseasneeded.Read the 3 case studies below and describe how you would handleeach situation. Discuss your answers with your supervisor and addnotes from your supervisor’s feedback. Walking dog,Grooming dog,Doginlobby

Answerstaffquestions

52 KnowingDogs101LeaderGuide

Scoreevaluation(4questionswith23responses)1openendedquestion4photostoidentifysignalcolorandsocialgestureDocumentstaffscoreontheIndividualTrainingWorksheetformSeescoringinstructionsandtipsonpage7ofleaderguide.

Module8:SocialInteractionsEvaluationAnswerKey

1. Matchthesocialbehaviortypetoitsdescriptioninthechartbelow.

(6responses)BehaviorLetter

SocialBehaviorDescription SocialBehaviorType

D 1. Reinforcehigherrankofadog A. DisplacementBehaviorsA 2. Normalbehaviorshownatan

inappropriatetimeB. AppeasementBehaviors

C 3. Generallyrelatetospace C. WarningBehaviorsF 4. Usedbyadultdogswhenanotherdog

displaysrudeorinappropriatebehavior

D. ConfidenceBehaviors

E 5. Usedtoturnoffthreatsorgaincooperation

E. RitualizedBehaviors

B 6. Activedisplaysthatshowrespect F. CorrectingBehaviors

2. Foreach social gesture in the chartbelow indicate theappropriate traffic signal color(somemaybelongtomorethanonecolor).(8responses–1persocialgesturelisted)

SocialGesture Green Yellow RedBlinking X Freezing XScratching X Pawing X X XShake-off X Snarl X Yawning X X Piloerection X X X

3. Inyellowhandlingsituations,howwillyouchangeyourbehaviortostaysafe?Modifypostureorpositionrelativetothedogtogettoagreenstate.Mayrequirea

changeinthesituationorenvironment.

54 KnowingDogs101LeaderGuide

4. For each photo below list the appropriate traffic signal color and social behaviordisplayed.(8responses–2perphoto,color&socialgesture)

a. b.

TrafficSignalColor: Yellow TrafficSignalColor: Red SocialGesture: Sniffing SocialGesture: Staring

c. d.TrafficSignalColor: Red TrafficSignalColor: Yellow SocialGesture: Freezing SocialGesture: Yawn

Module8:SocialInteractionsEvaluationAnswerKey 55

LeaderScoringChartsQuestion# #Responses

1 62 83 14 8

Total 23

#

Correct%

#Correct

%#

Correct%

#Correct

% #Correct %

23 100 20 87 17 74 14 61 Under12 Redo22 96 19 83 16 70 13 57 21 91 18 78 15 65 12 52

CourseCompletionLeaderTips

Checklist

Scorepost-courseevaluation(seepre-courseassessmentanswerkey)Calculatescoreimprovement

CertificateofCompletion

Celebrate and Share theAchievement – see reward ideas in Keys toSuccess

HandoutsandFormsList

Name Location Module

IndividualTrainingWorksheet USB/digitaldownloadwithonlineversion

PreCourse

CertificateofCompletion USB/digitaldownloadwithonlineversion

PostCourse

DogManagementHandlingRules USB/digitaldownloadwithonlineversion

101-1

DunbarBiteLevelAssessmentChart(seefulllinkbelowHandoutchartlist)

www.apdt.com 101-6

FightPolicy USB/digitaldownloadwithonlineversion

101-6

IncidentReport USB/digitaldownloadwithonlineversion

101-6

ManagingStress USB/digitaldownloadwithonlineversion

101-5

StandardObedienceCues USB/digitaldownloadwithonlineversion

101-7

http://www.apdt.com/veterinary/assets/pdf/Ian%20Dunbar%20Dog%20Bite%20Scale.pdf

ReorderInformation

ToreorderadditionalUSBsetsorindividualstaffworkbooksforKnowingDogs101orKnowingDogs201,visit:

www.KnowingDogsStaffTraining.com

OtherresourcesavailablefromTheDogGurusinclude:

• OffLeashDogPlaybyRobinBennett&SusanBriggs• OffLeashDogPlayPosterSet(red,greenandyellowtrafficsignalphotos)• AllAboutDogDaycarebyRobinBennett

JoinTheDogGurusmembershipcommunityatwww.TheDogGurus.com

OtherresourcesbyRobinareavailableatwww.RobinKBennett.com

OtherresourcesbySusanareavailableatwww.CrystalCanine.com

ContinuingEducationCreditsTheKnowingDogsprogramhasbeenapprovedforcontinuingeducationcreditsthroughtheCertificationCouncilofProfessionalDogTrainers(CCPDT),theProfessionalAnimalCareCertificationCouncil(PACCC)andtheveterinaryRegistryofApprovedContinuingEducation(RACE).FordetailsonawardingCEUsvisitwww.KnowingDogsStaffTraining.com.

CertificationTheDogGurusareveryproud that theProfessionalAnimalCareCertificationCouncil lists theKnowing Dogs program as a recommended resource for their three levels of independentcertification.Supportingyourteamandprofessionalindustrycertificationisthehighestlevelofrecognition for your business and the pet care professionals you employ. Learn more andregisterforprofessionalcertificationasaProvider,ManagerorOperatoratwww.paccert.org.

RobinBennett

RobinBennettisanauthorandconsultantforpetcarefacilitiesonthesubjectsofdogdaycare,trainingandoff-leashdogplay.Shehasbeeninvolvedinthepetcarebusinessforover20yearsasadogtraineranddogdaycareexpert.In1993,shefoundedAllAboutDogs,thelargestdog training company in Virginia and grew it from a soleproprietorship to a Corporation with over ten instructors teachingprivate lessons as well as numerous group classes and behaviormodificationlessonsforshy,fearful,andaggressivedogs.

Robin successfully owned and operated her own dog daycare business for many years. HerbookAllAboutDogDaycare:ABlueprint forSuccess is thenumberone referenceonhowtostartadogdaycare,andhernewestbook,Off-LeashDogPlay,withco-authorSusanBriggs, isthekeyreferenceonsupervisingdogs inplaygroups.Robin isahighlysought-afterspeakeronnumerousdogdaycarebusinessandplaygrouptopicsaroundthecountry.

Robin has a passion for educating facility owners and staff on safe handling techniques andcanine body language,which led to the creation ofKnowingDogs Staff Trainingwith Susan.RobinandSusanarenowpartnering together againwith the launchof TheDogGurusonlinecommunitytocontinuetoraisethebarofsafetyinoff-leashplayandkeepdogssafe.RobinisanactivememberoftheAssociationofPetDogTrainers(APDT)andhasaB.A.degreefrom Roanoke College. Robin regularly attends dog-training seminars and has earned Level 1certification through the Certification Council for Professional Dog Trainers (CCPDT), the firstnational certification for dog trainers. Robin is a retired Colonel in the United StatesMarineCorpsReserveandismarriedwithtwochildren.robin@robinkbennett.comwww.RobinKBennett.comwww.TheDogGurus.com

SusanBriggs

Susan Briggs owns Crystal Canine, a consulting and trainingresourceforthepetcareindustrysharingherexperiencesasco-founder of Urban Tails, a multi-service pet care center inHouston, TX. With over 12 years experience operating a largedogdaycare,boarding,groomingandtrainingcenter,Susanisarecognizedleaderinpetcareservices.

In2007sheco-wroteOff-LeashDogPlay:ACompleteGuidetoSafety&FunwithRobinBennettthatledtothedevelopmentofKnowingDogs,astaff-trainingprogramondoglanguageandsafeoff-leashplaygroups.Theirjointventure,TheDogGurus,isanonlinemembershipsiteproviding“yourbestresourceforoff-leashplay”(www.thedoggurus.com).In 2009 Susan drew on her educational background in accounting and published her secondbook,CountingNoses,afinancialmanagementguidecustomizedtothepetindustry.HergoalwithCrystalCanineistohelpownersachievebusinesssuccesswithaseriesofshort-cutguidesandworkbookstoaidinstaffandfinancialmanagement.To assist owners in loving their lifestyle she has an expanding line of online courses thatincludes,MySuccessfulPetBizprogram,astep-by-stepguidetosystemizingyourpetbusiness;Plan,ProduceandPlay:TimeManagementandProductivityTips;UnderstandingYourNumbers;CommunicationSkillsforPetCareProfessionals.In2015SusanandCharlotteBiggs founded theProfessionalAnimalCareCertificationCouncil.The council’s mission is to bring independent testing and certification to pet care serviceprovidersofpetboarding,dogdaycare,petsittinganddogwalking.Thepetcareindustryishercurrentpassion,butherprofessionalcareerbeganasanauditorforErnst&Young.SusanhasaMastersofAccountancyfromTrumanUniversityinherhomestateof Missouri and passed the CPA exam in 1984. She has converted to a Texan and lives inHoustonwithpartnerBillKampsandherdogs,SheppyandArchie.susan@crystalcanine.com713-582-8520www.CrystalCanine.comwww.TheDogGurus.com