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2017 IT Exam Series Study Classes Instructor: Sarah Lauser [email protected]
Monday, September 18th Tuesday, September 26th Sunday, October 1st Sponsored by the Public Employees Federation Special thanks to: Bill Moonan, Michael Blue, and Mario Chiarello Some important resources:
CS.NY.GOV
NYSITS.ORG CSEALEARNINGCENTER.ORG
PEF.ORG
NYSITS 2017Sarah Lauser
1
1
AGENDA
➤ General Tips ➤ Logical Reasoning Using Flowcharts
➤ Understanding & Interpreting a Manual
➤ Preparing Written Material / Writing Skills for Managers
➤ Systems Analysis
➤ Understanding & Interpreting Tabular Material
➤ Project Management
➤ Supervision / Administrative Supervision
2
2
GENERAL TIPS
3
3
WHAT TO STUDY
➤ Read the exam announcement!
➤ Look at the Civil Service sample questions.
➤ Materials on NYSITS.org are a starting point.
➤ CSEA - csealearningcenter.org
➤ Wikipedia (follow links to sources)
➤ Get a good night’s sleep.
➤ Know where you’re going and get there early.
4
OTHER PREPARATION
4
WHAT TO BRING
➤ Admission notice ➤ Photo ID
➤ #2 pencils and good erasers
➤ Calculator
➤ Food and drinks
➤ Cell phone / smart watch
➤ Any other papers
5
WHAT NOT TO BRING
5
“ Answer all questions designated for your examination(s). At the test site, you will be given Candidate Directions that identify the Test Booklet(s) and question numbers to be completed for each examination. You are responsible for determining which questions you are to answer, for making sure you have the correct Test Booklet(s), and for completing all test material required for your examination(s).
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6
LOGICAL REASONING
USING FLOWCHARTS
G23 (ITS3) Only
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7
“ These questions test for ability to reason logically by solving problems involving given variables expressed in flowcharts and accompanying information. All information needed to answer the questions is included within the flowcharts and the accompanying information. Prior knowledge of flowchart conventions is necessary to answer these questions.
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8
FLOWCHART CONVENTIONS
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9
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Terminator
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Flow Arrow
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START
END
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Process
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Decision
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Input/Output
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Connector
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More shapes at http://www.rff.com/flowchart_shapes.htm
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18
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1. READ INSTRUCTIONS
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2. WORK NEATLY
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3. SET UP ITERATIONS
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21
PATTERN
JUMPS
LAST ITERATION
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EXAMPLE QUESTION 1
23
23
24
START
A = 0
B = 1
C = 2
A > 10
X
Y
NO
PRINT A PRINT B PRINT C STOPYES
X A= A + B
B = B + C
Y
1. What are the values of A, B, and C at the beginning of the flow?
2. What are the values of A, B, and C at the end of the flow?
3. How many times does the process “A = A + B” get executed?
24
UNDERSTANDING & INTERPRETING
A MANUALG23 (ITS3) Only
25
25
“ These questions test for the ability to comprehend a set of directions and apply them. Candidates will be provided with a procedural manual excerpt to read. This information will be used to answer questions about procedures and the way operations should be carried out. All of the information needed to answer the questions is provided in the set of directions. Candidates will not be required to have any special knowledge about the content area covered.
26
26
TIPS
➤ Read the excerpt to get a general overview of the procedures.
➤ Read each question carefully.
➤ DON’T bring in outside knowledge or make assumptions!
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27
WRITING SKILLS
2 DIFFERENT SUBJECTS
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28
PREPARING WRITTEN
MATERIALG23
G25 / M129
29
“ These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.
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30
WRITING SKILLS FOR MANAGERS
G27 / M2 , G29 / M3 M4 , M5 , M6
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“ These questions test for the writing skills that managers use in composing their own reports and correspondence as well as in reviewing documents produced by others. Both sentence skills and paragraph skills are addressed. The specific points tested include grammar, usage, punctuation, sentence structure, appropriate and correct content, editing, and organizing sentences into well-constructed paragraphs.
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Choosing the best restatement of presented information.
Information Presentation
33
• Underline or circle mistakes
• Cross out choices with factual mistakes
• Eliminate choices with awful grammatical mistakes
• Choose the best remaining one
Strategy
34
• Factual mistakes
• Grammatical mistakes
• Redundancy
Mistakes to look for
35
• Stating things that aren't in the original
• Not stating things that are in the original
• Same category, different meaning
will / may
some / all
Factual Mistakes
36
Singular vs. Plural
Grammatical mistakes
37
• Singular vs. Plural
• A large percentage of the older population ???voting against her.
• Each of the students ???responsible for doing his or her work in the library.
Grammatical mistakes
38
• Homophones
– Their / there / they're
– Your / you’re
– It’s / its
Grammatical mistakes
39
• Personal: He, His, Him, She, Her, Hers
• Impersonal: This, These, Those, They, Them, They're, It, Its
Pronouns
40
Grammatical mistakes
Pronoun Confusion
41
Grammatical mistakes
42
• Every sentence starts with the same word.
• A long string of words appears verbatim in more than one sentence.
Redundancy
43
EXAMPLE QUESTION 2
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44
45
45
Choosing the correct order for sentences in order to form a coherent paragraph
Paragraph Organization Strategies
46
• Find the topic sentence
• Identify the “question marks” in sentences
• Underline key words and phrases
• Look for strong connectors
Basic Strategies
47
EXAMPLE QUESTION 3
48
48
49
PutthesesentencesabouttheEmpirePlazainthebestorder.
1. Themassiveundertakingused232,000tonsofsteel,900,000cubicyardsofconcrete,and40,000tonsofmarble,andexpended1.7billionin1970sdollars,leadingtothepopularjokethatthegovernorhadan"edificecomplex",thoughnotallcommentatorsweresowaggish.
2. Asthegovernorremarked:"There'snoquesMonthatthecitydidnotlookasIthinkthePrincessthoughtitwasgoingto."
3. GovernorNelsonA.RockefellerformulatedhisplanstobuildwhatisnowtheEmpirePlazainthewakeofadiplomaMcvisitbyPrincessBeatrixoftheNetherlandsthathighlightedthedilapidatedcondiMonofmuchofthecity.
4. Onebiographerwrote:"Inadeepersense,artandarchitecturehaveamuchmoreinMmaterelaMonship.Forhim,artandarchitectureoUenblurred,andthereisnodoubtthatononeplaneofconsciousness,Rockefellerperceivedtheoutershellofbuildingsassculpture.TheMallhereinAlbany,forinstance,canbecharacterizedasagroupofformsonaplaWorm–sculptureonapedestal,ifyouwill."
5. Hisa[empttoimprovethecity'slooks,however,metwithagreatdealofcriMcismdueinlargeparttotheeffort'sgargantuanscopeandbudget.
49
SYSTEMS ANALYSIS
G23, G25 / M1 , G27 / M2
50
50
“ These questions test for techniques and concepts of computer systems analysis. They cover such subjects as feasibility and applications studies, systems development tools and software, the systems life cycle, types of systems (e.g., client/server, Web-based), controls, and systems documentation, testing, and implementation.
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SYSTEM DEVELOPMENT LIFECYCLE
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6 PHASES
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PHASE 1System Initiation
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DELIVERABLESValidated Solution, System Schedule
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PHASE 2System Requirements Analysis
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DELIVERABLESBusiness Requirements, Process Model,
Logical Data Model, Functional Specification
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PHASE 3System Design
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DELIVERABLESTechnical Architecture, System Standards,
Database, Prototype, Technical Specification
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PHASE 4System Construction
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DELIVERABLESRefined System Standards, Unit/Integration/System Test
Results, User and Training Materials, Documentation
61
PHASE 5System Acceptance
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DELIVERABLESData Validation Results, Acceptance Test Results, Refined Training Materials and Documentation
63
PHASE 6System Implementation
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65 66
Integrating SDLC with the Project Management Lifecycle
67
REQUIREMENTS
68
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REVIEW QUESTIONS
70
QUESTION 1
____________ is the process of translating a task into a series of commands that a computer will use to perform that task.
A. Project design
B. Installation
C. Systems analysis
D. Programming
71
QUESTION 2
____________ spend most of their time in the beginning stages of the SDLC, talking with end-users, gathering information, documenting systems, and proposing solutions.
A. Business analysts
B. Project managers
C. Network engineers
D. Database administrators
72
QUESTION 3
The ____________ determines whether the project should go forward.
A. feasibility assessment
B. opportunity identification
C. system evaluation
D. program specification
73
QUESTION 4
A _______ is used to schedule the time it will take to complete computer tasks or program development.
A. WBS
B. Gantt chart
C. data flow diagram
D. data dictionary
74
QUESTION 5
Within data flow diagrams, the transformations that occur within the lowest level are described by
A. development methodologies
B. structure charts
C. selection constructs
D. process specifications
75
QUESTION 6
Which of the following is the tool used by database designers to document a conceptual data model?
A. Entity-Relationship diagram
B. Partition statement
C. Matrix diagram
D. Data-flow diagram
76
QUESTION 7
Technical writers generally provide the ____________ for the new system.
A. programs
B. network
C. analysis
D. documentation
77
QUESTION 8
In a systems development process, users are made active members of development project teams. This is an example of
A. RAD
B. JAD
C. Waterfall
D. documentation
78
QUESTION 9
The stage in a system’s life cycle in which logical and physical specifications are produced is called
A. initiation
B. design
C. construction
D. acceptance
79
QUESTION 10
In most organizations, the entire system-building effort is driven by
A. availability of packaged applications
B. existing hardware
C. user training requirements
D. user information requirements
80
UNDERSTANDING & INTERPRETING
TABULAR MATERIAL
G25 / M1 , G27 / M2 , G29 / M3
81
81
These questions test your ability to understand, analyze, and use the internal logic of data presented
in tabular form.
You may be asked to perform tasks such as completing tables, drawing conclusions from them,
analyzing data trends or interrelationships, and revising or combining data sets.
The concepts of rate, ratio, and proportion are tested.
82
CalculatorYou should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.
KNOW YOUR TOOLS!
83
Math Review“In real life, I assure you, there is no such
thing as algebra.” - Fran Lebowitz
84
Negative Numbers
3 - (-2) is not the same as 3 - 2BE CAREFUL WITH YOUR CALCULATOR!
Two wrongs make a right…3 - (-2) = 3 + 2
85
AverageY1 Y2 Y3
A 1 -3 6
B 4 5 -1
C 7 4 10
avg 4 2 5
A + B + C + …# of items
86
Participation Rate/Ratio
# who are participating# who are eligible to participate
Rate
Ratio Participants : Eligibles
87
Percentageisof = %
100
3 is what % of 40 7.5%
15% of 20 is … 3
2.3 is 50% of … 4.6
88
75÷1000.75
Changing % to Decimal“per cent” means “out of one hundred”
% ÷100
75%
89
Percent Change
NEW - ORIGINALORIGINAL x 100%
increase, decrease, growth, decline, …
“from 19 to 20” 20 - 1919
x 100%
“compare 30 to 15”30 - 15
15x 100%
90
More Key Wordsadd
total sum
all together in all
subtract fewer left
less than minus
multiply times
every/each at this rate
of
divide quotient
per out of
distribute
+ -
x ÷
91
Reading a TableHow many tables are there?
Read the row and column headings.
Are there any subtotals or totals?
What are the units for the numbers?
Use a piece of scrap paper to keep focused.
92
EXAMPLE QUESTION 4
93
93
94
Neilsen TV Ratings
94
PROJECT MANAGEMENT
3 DIFFERENT SUBJECTS
95
95
SUPERVISING A PROJECT
G25 / M1
96
96
“ These questions test for the ability to conduct and supervise the activities necessary to achieve the goals and deadlines of a specific project. The questions cover such topics as setting up the project, developing the work plan for the project, assigning and reviewing work, evaluating performance and progress, coordinating phases of the project, handling problems as they arise, and meeting deadlines.
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97
PROJECT MANAGEMENT
FUNDAMENTALSG27 / M2
98
98
“ These questions test for knowledge of the techniques and concepts of project management. They may cover terminology and concepts; project scheduling and control techniques (e.g., CPM); creating and evaluating bids; monitoring project progress; controlling a project timeline; and evaluating the project.
99
99
PROJECT MANAGEMENT
G29 / M3 M4 , M5 , M6
100
100
“These questions test for the primary project management knowledge areas across all phases of the project management life cycle. The major project management knowledge areas are: Integration Management, Scope Management, Time Management, Cost Management, Quality Management, Human Resources Management, Communications Management, Risk Management, and Procurement Management. The phases of the project management life cycle are: Origination, Initiation, Planning, Execution and Control, and Closeout. These questions may also include activity definition and sequencing, cost estimating and tracking, schedule tracking, change control, stakeholder identification and management, quality planning, communications planning, risk identification, and risk monitoring.
101
101
102
102
103
103
SMART OBJECTIVES
➤ SPECIFIC ➤ MEASURABLE
➤ ACHIEVABLE
➤ RELEVANT
➤ TIME-SPECIFIC
104
104
PROJECT INITIATION
105
105
WBS
106
106
NETWORK DIAGRAM
107
107
GANTT CHART
108
108
KICK-OFF MEETING
➤ Introduction ➤ Objectives
➤ Planning
➤ Risks
➤ Stakeholders
➤ Organization
➤ Roles & responsibilities
➤ Q & A
➤ Next Steps
109
109
CONTROLLING & MONITORING
➤ Review Meetings ➤ Resolving conflicts ➤ Resolving project problems
➤ Resources ➤ Schedule
➤ Budget
➤ Scope Creep ➤ Controlling Change
110
110
PROJECT CLOSEOUT
111
111
PLANNING AND MANAGING WORK
3 DIFFERENT SUBJECTS
112
112
SUPERVISION G27 / M2
113
113
“These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.
114
114
ADMINISTRATION G27 / M2 , G29 / M3
M4 , M5 , M6115
115
“These questions test for knowledge of the managerial functions involved in directing an organization or an organizational segment. These questions cover such areas as: developing objectives and formulating policies; making decisions based on the context of the administrator's position and authority; forecasting and planning, including succession planning; organizing; developing personnel; coordinating and informing; guiding and leading; testing and evaluating; and budgeting.
116
116
ADMINISTRATIVE SUPERVISION
G29 / M3 M4 , M5 , M6
117
117
“These questions test for knowledge of the principles and practices involved in directing the activities of a large subordinate staff, including subordinate supervisors. Questions relate to the personal interactions between an upper level supervisor and his/her subordinate supervisors in the accomplishment of objectives. These questions cover such areas as assigning work to and coordinating the activities of several units, establishing and guiding staff development programs, evaluating the performance of subordinate supervisors, and maintaining relationships with other organizational sections.
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118
MANAGEMENT ACTIVITIES - PODSCORB
➤ Planning ➤ Organizing
➤ Directing
➤ Staffing
➤ Coordinating / Communicating
➤ Reporting
➤ Budgeting
119
119
SARAH’S SUPERVISION QUESTION TIPS
➤ Underline or circle tricky wording (e.g. least). Maybe label T/F choices.
➤ “Does it disrupt work?”
➤ Take all grievances seriously.
➤ Delegate work! (But never delegate discipline!) ➤ In most cases, more direct approaches are better.
➤ Be wary of words that are too strong for the situation (e.g. frank, forceful).
➤ Remember the same questions are given across the state, for people in different jobs at different agencies.
120
120
REVIEW QUESTION 1
Which criteria would be best for a supervisor to use when assigning work?
A) assign the most tiring and repetitive tasks to new employeesB) assign all unimportant work to slower employeesC) assign tasks based on your employees’ abilitiesD) let employees choose their own tasks based on what they do best
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121
REVIEW QUESTION 2
Which statement least represents a basic principle of the employee appraisal process?
A) appraisals should be based mostly on objective observationsB) the supervisor’s value judgements can affect the appraisalC) appraisal of future potential should be based on subjective judgmentD) employee strengths should be emphasized rather than weaknesses
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122
REVIEW QUESTION 3
Which factor is least important when setting up vacation schedules?
A) the competence of each employeeB) how essential each employee’s services will be C) the vacation preferences of your employeesD) your unit’s anticipated workload
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123
REVIEW QUESTION 4
In trying to reduce your employee turnover rate, which of the following initial steps would be least appropriate?
A) Review training procedures to see if they can be improved.B) Ask a few trusted employees for their insights.C) Be more lenient about performance standards and time off to increase morale in your unit.D) Review records of past employees to look for underlying causes.
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NYSITS2017ExampleQuestionsExampleQuestion1.
�X
START
A = 0
B = 1
C = 2
A > 10
X
Y
NO
PRINT A PRINT B PRINT C STOPYES
X A= A + B
B = B + C
Y
1. What are the values of A, B, and C at the beginning of the flow?
2. What are the values of A, B, and C at the end of the flow?
3. How many times does the process “A = A + B” get executed?
ExampleQuestion2.
�X
ExampleQuestion3.PutthesesentencesabouttheEmpirePlazainthebestorder.
1. Themassiveundertakingused232,000tonsofsteel,900,000cubicyardsofconcrete,and40,000tonsofmarble,andexpended1.7billionin1970sdollars,leadingtothepopularjokethatthegovernorhadan"edificecomplex",thoughnotallcommentatorsweresowaggish.
2. Asthegovernorremarked:"There'snoquestionthatthecitydidnotlookasIthinkthePrincessthoughtitwasgoingto."
3. GovernorNelsonA.RockefellerformulatedhisplanstobuildwhatisnowtheEmpirePlazainthewakeofadiplomaticvisitbyPrincessBeatrixoftheNetherlandsthathighlightedthedilapidatedconditionofmuchofthecity.
4. Onebiographerwrote:"Inadeepersense,artandarchitecturehaveamuchmoreintimaterelationship.Forhim,artandarchitectureoftenblurred,andthereisnodoubtthatononeplaneofconsciousness,Rockefellerperceivedtheoutershellofbuildingsassculpture.TheMallhereinAlbany,forinstance,canbecharacterizedasagroupofformsonaplatform–sculptureonapedestal,ifyouwill."
5. Hisattempttoimprovethecity'slooks,however,metwithagreatdealofcriticismdueinlargeparttotheeffort'sgargantuanscopeandbudget.
PutthesesentencesabouttheEmpirePlazainthebestorder.
1. Thisnamecomesfromthestructure'sdistinctivecurvilinearconcreteshellwithahalf-sphericalhalf-prolateovalhorizontalcrosssection.
2. Theshell'svastinteriorhousestwoamphitheaterswithacombinedseatingcapacityof1,432,morethanenoughfortheEllenSinopoliDanceCompany,whichhascalledithomeformorethantenyears.
3. In2004,thelatterwroteasongentitled"TheEgg"aboutthevenue.
4. TheNewYorkCityBallet,HenryRollins,andTheyMightBeGiants,havealsoperformedthere.
5. OneofthemoststrikinganddistinctivefeaturesofEmpirePlazaisaconcerthallcommonlyknownas'TheEgg'.
ExampleQuestion4.NielsenTVRatings
IntheweekofAugust14th,GameofThroneshad10.24millionviewers.WhatisthepercentageincreaseinviewersfortheweekofAugust21st?WhatistheratioofpeoplewhowatchedGameofThronestopeoplewhowatchedtheGiants/Brownspre-seasongame?Ifthereare5,000peopleinthearenafortheliveshow,howdoesthatcomparetothenumberofpeoplewhowatchedWWERAWonTV?
Thanks in advance for your feedback!
What day is it today?
[ ] Monday, Sept 18th [ ] Tuesday, Sept 26th [ ] Sunday, Oct 1st
Comments about the time/date: __________________________________________________
____________________________________________________________________________
____________________________________________________________________________
What do you think of this location?
[ ] I don’t like it. [ ] It’s OK. [ ] I like it.
Comments about the location: ____________________________________________________
____________________________________________________________________________
____________________________________________________________________________
What did you think of the training?
[ ] I didn’t like it. [ ] It was OK. [ ] I liked it.
What were the strengths of this training? ___________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
What should be improved for next time? ____________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Optional: What’s your contact info?
Name: Phone Number:
Email: