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Fellowship Status ReportCode for America is partnering with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,

with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To

accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase IV - Iterative Development Sprints Part 1 (05/05/2016 to 06/14/2016) 

Workstream Goals during this phase

Buildagile development

· Iteratively implement features to improve case manager use of ClientComm· Focus areas: case manager workflow, passive client capture services, auto-notifications

Measuredata-drivendecision-making

· Implement feedback measures to determine parameters of each client’s close out· Target use goals (by end of Fellowship):

35+% of clients per case manager communicating via ClientComm80+% of onboarded case manager using ClientComm daily

Learnuser centereddesign

· Catalogue and address pain points in ClientComm that impede case manager efficiencyand reduce likelihood of use

· Direct client-facing opportunities to reduce FTA based on opportunities identified in ourresearch

Week ending 05/06/2016

Following up on the security improvements that were performed last week, we continued to enhance the code base for

ClientComm during the first half of this week. In addition to improvements in that area, we built out enhanced message

status tools. Now, if messages ever bounce or go to phone numbers that are in any way deactivated, ClientComm will

automatically re-test the number. Upon failing to successfully notify a client through that attempt, ClientComm will send an

email out to the case manager who sent that message notifying them of the repeated attempts and the unsuccessful result

types.

Email notifications have helped drive up ClientComm use in the past few weeks and we would like to see if more prompts

and more “guided support” through such email notifications can nudge application use along even further. In addition tocase manager-facing notifications, tweaks to the supervisor and admin dashboard will hopefully better enable supervisors

to monitor overall ClientComm use and see how their staff are performing. If the tool is found to be correlating with

increased case manager success, this can be a way by which to identify individuals who are frequenting the tool to keep

open lines of text communication with their clients.

Next week, we will be focusing on building out a base level of notifications for the ClientComm platform. This will enable

case managers to set dates for ClientComm and utilize template or custom messages to be associated with those dates. In

addition, we will also be looking into establishing some opportunities to speak with clients who have been using

ClientComm with their case managers for the past few months. We would like to learn and gain deeper insight into how the

tool has improved their experience and assisted in their success while working through CJS. We would also like to hear how

they feel the tool can be improved and what other features they would find most assisting.

Final items:

- If you have not had a chance to read the new article published regarding our work in Salt Lake County, it is now

available on Code for America’s site, here .

- Kuan will be in Salt Lake County from Monday afternoon to Wednesday afternoon. He will be attending the

GovTech conference in downtown Salt Lake City on Tuesday and is free to meet outside of that time.

Thanks as always and see you next week,

Kuan

Workstream This week’s accomplishments Next week’s objectives

Build  · Complete security modificationsidentified as critical during securityaudit

· Improve email notifications feature

· Finalize CJS onboarding to Department ofPublic Safety citation feed access

· Base functionality for case managernotifications

Measure · Produce visualizations of VINE datafrom Court-County secure FTP server

· Identify metrics to measure ClientComminterface use to improve user experience

Learn · · Attend GovTech conference in SLC 6/7· Research methods of understanding client

experience with ClientComm

Thanks as always,

Kuan and Ben, Code for America, Team Salt Lake County 

https://www.codeforamerica.org/stories/salt-lake-county-is-working-to-help-residents-succeed-with-probation-and-pretrial-supervisionhttps://www.codeforamerica.org/stories/salt-lake-county-is-working-to-help-residents-succeed-with-probation-and-pretrial-supervisionhttps://www.codeforamerica.org/governments/saltlakecounty/