Fellowship Status ReportCode for America is partnering with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens, with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase IV - Iterative Development Sprints Part 1 (05/05/2016 to 06/14/2016)Workstream Goals during this phase

Buildagile development

· Iteratively implement features to improve case manager use of ClientComm· Focus areas: case manager workflow, passive client capture services, auto-notifications

Measuredata-driven decision-making

· Implement feedback measures to determine parameters of each client’s close out· Target use goals:

35+% of clients per case manager communicating via ClientComm80+% of onboarded case manager using ClientComm daily

Learnuser centered design

· Catalogue and address pain points in ClientComm that impede case manager efficiency and reduce likelihood of use

· Direct client-facing opportunities to reduce FTA based on opportunities identified in our research

Week ending 05/06/2016

During this next sprint period on our project in Salt Lake County, we seek to focus intensely on improving ClientComm. This will mean both improving and revising the tools and flows we have already built, based on both positive and negative feedback from case managers currently using the tool. In addition to that feedback, over the past month we have racked up over 30 requests for improvement and changes to the applications. These requests have been sorted by both popularity and feasibility.

Over the next month-long spring period we will be working through this list, all the while reaching out to case managers to ensure that the developments are assisting them in their workflow and helping them improve their client success rate - a variable that feeds directly into the FTA issue we have been tasked with tackling. We will also be expanding our work to develop client-facing opportunities to reduce FTA based on the opportunities identified in our research to make the justice system transparent and track and measure progress as a client moves through it.

The terminus of this period will provide us with the opportunity to share out with stakeholders in Salt Lake County. This affords us the opportunity to both gather feedback externally, and internally evaluate if we have been “moving the needle” on our broad goal of FTA reduction. This also allows us to re-evaluate our revised hypothesis and ensure that we are functioning in a productive capacity. In addition to sharing out with invested parties in Salt Lake County, a Code for America event called Beta will provide us an another opportunity in San Francisco to present the first “half” of our work to our peers at Code for America.

Workstream This week’s accomplishments Next week’s objectives

Build · UX feedback review from Case Managers

· Setting up internal prioritization tools for feature development

· Implement enhanced case manager workflows in ClientComm per feedback

· Automated scheduled notifications

Measure · Document SLCo Court Data dump· Identify FTA calculation opportunities

· Identify low use patterns in ClientComm· Plan user engagement to establish best

practices for measuring client and case manager success while in Salt Lake County

Learn · Outreach to encourage participation in the survey

· Explore user needs with regards to a digital checklist application

· Identify, schedule and plan for return trips later this month

Partner SupportFraser recently reached out to us about a mapping exercise she is running to lay out the entire Criminal Justice System. We are interested in learning more about the background and goals. Perhaps, there are opportunities for us to lend our expertise in the task’s design and execution.

In addition to that ask, we would also like to share a success with regards to the presentation we gave last week. We have already passed a thousand unique page views on the site (c4a.me/slco-alpha), by roughly one hundred unique users. Please continue to spread the word to others within and without the Criminal Justice System to not only view the site, but to also engage further by filling out the survey (thanks Beth for the email!).

Thanks as always, Kuan and Ben, Code for America, Team Salt Lake County