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Fellowship Status ReportCode for America is partnering with
Salt Lake County to build technology solutions to improve services
and strengthen therelationship between the county and its citizens,
with an aim to lower the rate at which citizens fail to appear (FA!
in court, forsupervision and treatment appointments in addition to
lowering the recidivism rate" #n order to accomplish these
ob$ectives we pursue three workstreams % build, measure, learn
% to insure we iterate &uickly and that our decisions are based
on data and userfocused"
Phase III - Prototyping (03/06/2016 to 05/02/2016)or!strea"
#oals $uring this phase
%uil$agiledevelopment
· Understand and connect data sources to support the
functionalityof an SMS reminder tool
· Build an SMS (text-messaging) tool that noties of upcoming
courthearings
&easuredata%drivendecision%making
· Determine feasibility of measuring !"· #rogrammatically
measure !" count and rate o$er time
'earn
user centereddesign
· Understand the %ustice system& ho' people mo$e through
it& and
their attitudes and beha$iors to'ards it· dentify opportunities
to design and build 'ays to mae theprocess more e*cient and easier
to successfully na$igate
ee! en$ing 03/1/2016
+ello again, !his 'ees 'or 'as framed by a hea$y push in both an
assessment of our research and
the roll out of our second round of updates to .lient.omm&
the client-case manager communications
platform 'e rst started our pilot test on three 'ees ago, !his
'ee& 'e rolled out critical case
manager notications tools& as 'ell as organi/ation-'ide
management and monitoring dashboard
interfaces for super$isors to obser$e case manager utili/ation
and identify o$erall success of the tool,
n addition to the ne' system features for .lient.omm& 'e
ha$e con$erted the four 'ees of userresearch 'e performed into a
database of user attributes& ranging from case-specic mechanics
to
demography and beha$ioral characteristics& such as
moti$ations and challenges, !his database 'ill
pro$ide the foundation for an interacti$e site that 'ill allo'
e$eryone from ser$ice pro$iders to case
managers and senior le$el administration to explore an in-depth
breado'n of our researched user
population, t 'ill do so in an immersi$e& engaging format
that facilitates the $isuali/ation of ey
insights 'e ha$e gleaned, !hus& users can independently di$e
deeper through a $isual clic-and-play
interface,
!his interface 'ill also become the centerpiece of our end
of the month presentation at Salt 0ae
.ountys o*ces, More on this presentation is included&
belo'& in the #artner Support section,
!hans& as al'ays& for follo'ing along1
or!strea"
his wee!*s a++o"plish"ents ,et wee!*s o.e+ties
%uil$ · !'o primary.lient.omm goals2
3 "dm
· U4 re$ie' of existing.lient.omm interface
· nteracti$e presentation site on
https://www.codeforamerica.org/governments/saltlakecounty/https://www.codeforamerica.org/governments/saltlakecounty/
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in Dashboard3 5oti
cations for .aseManagers
user research data
&easure · Create documentation onexisting SLCo Court Data
dump,
identify FTA calculationopportunities
'earn · ollo'ed up on M6U'ith .f" and sentcounterproposal to
D#S
· Draft user proles
· Identify patternsin our research ndings
· 7xplore user %ourney mapping'ith system diagram
Partner Support
8e are looing for'ard to presenting our 'or thus far&
including research ndings& to indi$iduals from
the Mayors 6*ce& as 'ell as broader .ounty sta9 (both ne'
and ones 'e ha$e been collaborating'ith thus far)and ser$ice
pro$iders, 8ith regards to this 'ees partner support as& 'e see
to
highlight our desire that any sta9 'ho directly engage 'ith
people 'ho may ha$e inside the %ustice
system (e,g, indi$iduals at the human ser$ices department) are
not only 'elcome to the e$ent& but
encouraged to attend, 8e see this as an opportunity for them to
meet their counterparts at other
agencies and cross pollinate ideas 'ith those 'ho may be ser$ing
the same clients (including us and
our 'or at .ode for "merica),
!hans&:uan and Ben& .ode for "merica& !eam
Salt 0ae .ounty
