Mobility customers expect and the visibility you need.

Many shoppers rely primarily on mobile devices for online activity, including merchandise return requests. Retailers are finding that by meeting customer demand for mobility they are gaining visibility and are able to respond proactively in multiple areas, including customer service and inventory management.

UPS® Direct to Mobile, as part of the UPS Returns® portfolio, offers the mobility and simplicity that customers expect and the real-time returns information that retailers need.

With UPS Direct to Mobile, your business gains better visibility into the return path of products.

Customers simply walk into a The UPS Store® and show the representative the return information on their mobile device. The UPS Store representative is then able to process, label, and ship the return package to the retailer.

UPS® Direct to Mobile

Today’s global mobile marketplace has led consumer expectations to rise to a new level.

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No Printer NeededHow many times do you need a printer and one is not around? With UPS Direct to Mobile authorization eliminates your customer’s need for a printer or computer to print out their return authorization and label.

The UPS Store has more than 4,700 independently owned locations within the United States and abroad. In addition to traditional locations in shopping centers and commercial complexes, The UPS Store locations can be found on college campuses, military bases, convention centers, hotels and urban centers.

That means your customers may have many The UPS Store location choices that make managing their returns easy and convenient.

The UPS Store Makes It Easier

Contact your UPS account representative to discuss how UPS® Direct to Mobile, or other UPS Returns® solutions, can empower your business.

Ready to expand your business?

When the retailer processes the return request, complete return label information and a unique return identifier will be sent (push) by API to the secure UPS data center, or stored by the retailer for real-time API retrieval (pull) when the unique return ID (alphanumeric or scannable code) is entered by The UPS Store.

If the optional Automated Drop-Off Notification is enabled for the retailer, upon shipping, a customized electronic notification will be sent to the retailer. The notification will be sent for all drop-offs associated to their carrier account, including packages with pre-printed return labels.

Behind the scenes.Just 2 steps and a return is on its way.