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2016 Brand World Value Index 2016 Brand World Value Index enso enso.co/worldvalue #worldvalue

2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

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Page 1: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

2016 Brand World Value Index

2016 Brand World Value Index

ensoenso.co/worldvalue

#worldvalue

Page 2: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

22

2016 Brand World Value Index

Creating World Value

Page 3: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

33

2016 Brand World Value Index

At enso, our mission is to create value for brands and people, by uniting them around shared success. We develop strategy, creative, and community activation for brands like Google, Khan Academy, Medium and Omidyar Network. What unites our work is a philosophy on where the world is heading, and what that means for brands.

We’ve always been interested in helping brands add value to their bottom line and to the world. The research contained in this report seeks to explore a new way to measure brand value — specifically which brands people see as most valuable and are most motivated to support.

Page 4: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

Our perspective on the world is an optimistic one.

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55

2016 Brand World Value Index

We believe that people are now more powerful than ever, because of the tools we all have access to, and a rising sense of purpose in our lives. The combination of clear purpose and the tools to affect the world around us, leads to an unprecedented level of agency in regular people. People power has already been directed towards regime change (e.g. Arab Spring), creating new resources (e.g. Wikipedia, Kickstarter), new brands (e.g. Airbnb, Uber), and transforming older brands (e.g. American Express rallying millions of people around Small Business Saturday).

Page 6: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

Creating shareholder value & creating world value.

Page 7: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

77

2016 Brand World Value Index

Given this new power in everyday people, brands have an opportunity to evolve towards a more expansive sense of value creation — one that adds value to the world. And given new levels of transparency and agency, making the choice to embrace world value is a matter of urgency.

Page 8: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

88

2016 Brand World Value Index

To make this transition a less abstract concept, we decided a new metric was needed to measure the value brands bring to the world. We looked at four dimensions of a brand to make up this new metric:

1. Awareness of Purpose

What does the brand stand for,

beyond making money?

2. Alignment with

Purpose

Is the company’s purpose something that aligns with

what people care about?

3. Active

Support

Is the company’s purpose something that people would publicly support?

4. Impact on Purchase

Does the company’s purpose

motivate people to buy from the brand?

Page 9: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

Purpose-oriented brands will have greater, more enduring success.

Page 10: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

1010

2016 Brand World Value Index

This research exists to create a baseline, to help facilitate conversation within brands, and to help guide brands’ evolution. You will see that the rankings differ markedly from traditional “brand value” indices, and may be surprising to some. But traditional brand value research is based on financial value, determined by the ability of the brand to drive purchase or command a premium. This lens primarily considers brands’ value to shareholders, rather than to the broader world. Our belief is that brands that inspire and align around purpose will have greater, more enduring success than brands oriented only towards profit. When a brand is built upon big, enduring values, it can outlast the shifting sands of culture, and set up peer-to-peer advocacy — working with people power to scale the brand and have an impact on the world.

Page 11: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

1111

2016 Brand World Value Index

This is the beginning of our Brand World Value Index. We will be rolling out more in-depth analysis of different demographics, psychographics, geographies and market sectors. If you have observations or ideas, please share them with us: [email protected]

Thanks for reading. enso

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1212

2016 Brand World Value Index

Number of

Brands Tested

49

49

51

Sample Size

Per Wave

1000

1000

1000

Overall Margin

of Error Per Wave

+/- 3.1%

+/- 3.1%

+/- 3.1%

Wave 1

Wave 2

Wave 3

Please note that the margins of error by wave for each sub-audience and

individual brand will be higher than the total audience.

Methodology

Quadrant StrategiesQuadrant Strategies (www.quadrantstrategies.com) is a

research-driven consultancy that works with Fortune 100

companies, political leaders around the world, and major

NGOs. Their specialty is helping companies facing significant

challenges to their reputation or brand, or even full-blown

crises. They help them pivot from defense to offense — to a

place where they can move the brand and business forward.

They do this using carefully crafted research to create the

strategy and tactics for dealing with the short-term challenges

and then determining what the company’s story should be for

the long-term.

Quadrant Strategies was founded on a clear principle: clients

need strategic counsel, not just data. Their partners have

advised 25 of the Fortune 50, on some of the highest profile

corporate and public affairs issues of the last two decades, as

well as presidents and prime ministers around the world. For

more information please visit www.quadrantstrategies.com.

Between February 2 and March 18, 2016, Quadrant Strategies fielded three surveys among 1000 people,

each of demographically-representative samples of U.S. general population aged 18+. Across the three

waves, we tested a total of 149 brands, spanning a mix of industries and company sizes, ranging from start-

ups to established companies. The methodology is summarized as follows:

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2016 Brand World Value Index

Audience SegmentationIn addition to rating brands, participants were

asked a series of profiling questions ranging from

demographics to behavioral and attitudinal charac-

teristics, including but not limited to community

involvement, outlook on life, dependence on technol-

ogy, political affiliation, passion for the environment,

reliance on others, personal goals, self-confidence,

and support for causes. Using these questions, we

identified sub-audiences that represent key consumer

groups to better understand these consumers’ views

of the brands tested, assess their affinity for particu-

lar brands, and identify any correlation between their

concerns or favorite causes and the brand ratings. The

audiences we looked at include the following:

Millennial / Gen Z

Moms

Gen X and Boomers

Elites

Social and Purpose Engaged

Tech Positive

Tech Skeptic

Activists

Environmentally Engaged

Optimists

Nonprofit Engaged

Young & Social

Democrats

Republicans

Independents

Aged 18-34

Women with children under 18 living at home

Aged 35+

College educated, earn $100K+ in personal annual income

Those who regularly post on social media and think it is important to live life with a sense of purpose

Those who strongly agree that technology can help improve the world’s current problems

Those who don’t agree that technology can help improve the world’s current problems

Actively involved in the community and follow politics

Work hard to take steps to protect the environment

Identify as an optimistic person

Actively support nonprofits or causes with money or time

Millennials who regularly post on social media

Identify as leaning Democrat or as strongly Democrat

Identify as leaning Republican or as strongly Republican

Identify as an Independent politically

Sub-Audience Defining Characteristics

Methodology

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1414

2016 Brand World Value Index

1. Awareness of Purpose

For each of the following, please

indicate how aware you are, or not, of its purpose

(beyond just making money).

2. Alignment with

Purpose

For each of the following, please indicate the extent to which its purpose is in line with what you

yourself care about.

3. Active

Support

For each of the following, please indicate how likely you would be to

openly support an effort to advance its core purpose.

4. Impact on Purchase

For each of the following, please

indicate whether its purpose as you understand it makes you more or less likely to buy its products or services if

given the opportunity to.

If a participant was not familiar with a brand, his or her response to each of

the follow-up questions for that brand on purpose, support and purchase

motivation were not included in our calculations.

Methodology

Each brand was ranked by an index score calculated using four key questions that participants answered for each brand:

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2016 Brand World Value Index

Awareness of Purpose

Impact on Purchase

Active Support

Alignment with Purpose

Brand World Value Indexing Equation

The index score for each brand was calculated

from those metrics as follows:

Methodology

Page 16: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

1616

2016 Brand World Value Index

Executive Summary

When we set out to conduct this research, rather than seeking

to understand what brands contribute to shareholder value,

we were interested in one thing: how people valued brands.

We didn’t know what to expect. And frankly, the results sur-

prised us. A few technology brands that help enable important

things for people on the web ranked near the top. Amazon

enables shopping online, Google helps people find things on-

line, and PayPal gives people an easy way to send money and

pay for things.

Also, near the top were trusted, established brands that have

been a part of the cultural fabric for a long time. Brands like

Kellogg’s, Kraft, Dove, Disney and Johnson & Johnson that

are in our lives daily and support our basic needs. But maybe

most surprising were the number of nonprofit brands that

were among the most valued brands. Goodwill, Girls Scouts of

America, YMCA and Save the Children were right alongside

corporate brands that have invested millions in communities

and marketing in an effort to win the love of people for years.

Throughout the list there are some big surprises. TOMS, for

example, a brand built around social impact, is ranked higher

by people than Adidas, that has spent billions over decades

to build its brand. Apple, which is always in the top five of any

list that measures value, drops to #26 in this ranking, below

competitors Samsung, Google and Microsoft.

Finally, near the bottom of the list are brands that are per-

ceived as less valuable: banking, financial, alcohol, oil and

cigarettes. Also, near the bottom are a few of the high-flying

tech unicorns that have recently emerged onto the scene:

Snapchat, Uber and Airbnb — which clearly have work to do

to convince people of their value over the long-term.

As you read this, it’s worth remembering what this index

shows: people’s perception of a brands’ purpose, how closely

it aligns with their own values and is motivating them to

purchase, and importantly, whether they would be willing to

publicly support the brands’ purpose. In other words, it can

be thought of as a measure of how well a brand resonates

with what people care about. What it is not: a measure of what

“good” the brand is actually doing through its supply chain,

employee relations, customer benefit, environmental impact,

etc.

Some brands have clearly established a strong perception of

creating value for people and the world; others have the op-

portunity to build their business success by clearly articulating

their purpose in a way that aligns with people and motivates

action. There is a lot of value to be created as the focus of

brands shifts from serving just shareholders to serving the

broader world.

Brand World Value 2016

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1717

2016 Brand World Value Index

2016 Brand World Value Rankings

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2016 Brand World Value Index

Goodwill leads the inaugural Brand World Value Index. The organization has a $5bn operating budget, which is a fraction of Amazon’s $107bn 2015 revenue. But Goodwill touches millions of people’s lives in a way that aligns with their own values, and motivates them to actively support the organization’s purpose.

Three technology companies that did not exist 25 years ago are in the top 10, largely due to establishing their purpose and utility in people’s lives. In many cases, relatively small, new brands with a strong sense of purpose have ranked higher than giant, estab-lished brands.

This ranking reveals how people think of brands as adding value to themselves and the world, and which they will actively support. And in shedding light on that, we hope brands embrace a more complete sense of the value they exist to create.

UPS

Home Depot

Coca-Cola

Microsoft

YMCA

Save The Children

Colgate

FedEx

Subway

CVS Pharmacy

Lowe’s

World Wildlife Fund

Samsung

Newman’s Own

Target

Apple

Facebook

Ben & Jerry’s

Doritos

Nestlé

LAY’S

Wikipedia

Sony

McDonald’s

General Electric

Whole Foods

Lipton

Yoplait

Trader Joe’s

Walmart

LEGO

Yahoo

eBay

Canon

Procter & Gamble

Nike

Petfinder

Kroger

Verizon

TOMS

Pepsi

Panera

SunChips

Ford

Hewlett-Packard

MasterCard

NBC

AT&T

Seventh Generation

Chevrolet

Intel

Southwest Airlines

KIND

Starbucks

IKEA

The North Face

L’Oréal

Levi Strauss

Pandora

Annie’s Homegrown

Adidas

Etsy

Chobani

Toyota

Honda

State Farm

Allstate

Chase Bank

Honest Company

American Airlines

ESPN

Fitbit

NPR

Always

REI

Clif Bar

Patagonia

Pampers

IBM

Chipotle

Barbie

T-Mobile

Twitter

Geico

Oracle

Caterpillar

Time Warner

United Airlines

Delta Air Lines

Kickstarter

GoodwillAmazonGoogleKellogg’sPayPalDisneyGirl Scouts of AmericaKraftJohnson & JohnsonDove

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Medium

Thomson Reuters

Zappos

LinkedIn

Axe

Uniqlo

Tesla

Spotify

Lyft

Comcast

Pfizer

American Express

Method

SolarCity

Venmo

Unilever

H&M

Lockheed Martin

Eileen Fisher

ExxonMobil

Boeing

Virgin

Budweiser

Khan Academy

(RED)

Wells Fargo

Cisco

Bank of America

Chevron

Uber

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BMW

Ralph Lauren

Citi

One Campaign

Coors

Morgan Stanley

Volkswagen

VICE

Snapchat

Heineken

Audi

Airbnb

Salesforce.com

Miller Lite

Lululemon

Goldman Sachs

Red Bull

Monsanto

Marlboro

2016 Brand World Value Rankings

Page 19: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

19

2016 Brand World Value Index

Brand Ranking :

Awareness of PurposeRespondents were asked how aware they are, or not, of each brand’s purpose, beyond just making money.

Page 20: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

2020

2016 Brand World Value Index

Brand Ranking: Awareness of Purpose

Awareness of purpose is the first of the four

dimensions that comprise the Brand World Value

Index. It is worth bearing in mind that people’s

interpretation of “purpose, beyond just making

money” can vary significantly. To some, purpose

may mean serving the needy (hence Goodwill

scoring so high). To others, providing accessible,

low-cost food may qualify (hence McDonald’s

scoring so high). Other dimensions of Brand

World Value are likely to give a better read on

how “good” people perceive the brand’s purpose

to be (Alignment with Purpose, Active Support,

Impact on Purchase).

NOTE:Awareness of Purpose

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Clif Bar

Lockheed Martin

Oracle

H&M

Kickstarter

Petfi nder

REI

Seventh Generation

Monsanto

Unilever

Lyft

Honest Company

KIND

Patagonia

Annie’s Homegrown

Airbnb

Method

Th omson Reuters

Lululemon

(RED)

Venmo

Eileen Fisher

Khan Academy

SolarCity

Medium

Uniqlo

VICE

One Campaign

Salesforce.com

GoodwillMcDonald’sYMCAGirl Scouts of America

PayPalDisneyGoogleTargetUPSWalmartAmazon

CVS Pharmacy

Facebook

FedEx

Johnson & Johnson

Microsoft

Subway

Pepsi

Verizon

Coca-Cola

Lowe’s

Starbucks

Apple

Nike

State Farm

Allstate

Kellogg’s

NBC

Samsung

LEGO

Nestlé

Sony

Yahoo

Dove

Home Depot

Pampers

Wikipedia

Ford

Kraft

LAY’S

Lipton

MasterCard

T-Mobile

Toyota

American Airlines

AT&T

eBay

Geico

Barbie

Chase Bank

Chevrolet

Colgate

Southwest Airlines

Twitter

Whole Foods

Yoplait

Ben & Jerry’s

Canon

General Electric

L’Oréal

Volkswagen

Budweiser

Marlboro

Procter & Gamble

Wells Fargo

Adidas

Bank of America

Comcast

Doritos

ESPN

Honda

Red Bull

Time Warner

Trader Joe’s

United Airlines

American Express

Panera

Chipotle

Intel

Newman’s Own

SunChips

ExxonMobil

IKEA

Kroger

Levi Strauss

Miller Lite

Pandora

BMW

Delta Air Lines

Hewlett-Packard

IBM

LinkedIn

Ralph Lauren

Audi

Chevron

Coors

Heineken

Citi

Save Th e Children

Uber

Pfi zer

World Wildlife Fund

Th e North Face

Axe

Caterpillar

Chobani

TOMS

Virgin

Boeing

Fitbit

Morgan Stanley

Zappos

Snapchat

Tesla

Cisco

Etsy

NPR

Spotify

Always

Goldman Sachs

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2121

2016 Brand World Value Index

Brand Ranking: Alignment with PurposeRespondents were asked to what extent a brand’s purpose aligned with what they themselves cared about.

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2222

2016 Brand World Value Index

NOTE:Alignment of Purpose

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LinkedIn

Lyft

Ralph Lauren

(RED)

Eileen Fisher

Lockheed Martin

Pampers

SolarCity

Venmo

Volkswagen

BMW

Cisco

Heineken

Morgan Stanley

Coors

Uber

Audi

Khan Academy

Snapchat

Miller Lite

VICE

Airbnb

Goldman Sachs

One Campaign

Lululemon

Red Bull

Salesforce.com

Monsanto

Marlboro

AmazonGoogleMicrosoftGoodwillPayPalKellogg’sJohnson & JohnsonDoveKraftUPSColgate

Disney

Coca-Cola

Home Depot

Lowe’s

Samsung

Subway

CVS Pharmacy

FedEx

Target

Facebook

Sony

McDonald’s

Save Th e Children

Walmart

Yahoo

Lipton

Wikipedia

Apple

General Electric

LAY’S

Nestlé

YMCA

Doritos

Newman’s Own

Ben & Jerry’s

MasterCard

NBC

Yoplait

Girl Scouts of America

Procter & Gamble

Whole Foods

World Wildlife Fund

eBay

Hewlett-Packard

Nike

Verizon

Pepsi

Trader Joe’s

Canon

Chevrolet

Kroger

Panera

Intel

Pandora

AT&T

Levi Strauss

SunChips

Ford

Petfi nder

Southwest Airlines

Starbucks

L’Oréal

LEGO

Toyota

Adidas

Chase Bank

ESPN

IKEA

KIND

Seventh Generation

State Farm

Th e North Face

TOMS

Allstate

Annie’s Homegrown

Chobani

Honda

Always

Etsy

T-Mobile

American Airlines

Chipotle

Fitbit

Honest Company

IBM

United Airlines

Delta Air Lines

NPR

Clif Bar

ExxonMobil

Geico

Time Warner

Patagonia

REI

Twitter

American Express

Oracle

Boeing

Caterpillar

Chevron

Comcast

Pfi zer

Th omson Reuters

Unilever

Zappos

Axe

Budweiser

Spotify

Tesla

Bank of America

Kickstarter

Uniqlo

Wells Fargo

Citi

H&M

Medium

Method

Virgin

Barbie

Brand Ranking: Alignment with Purpose

Beyond traditional brand awareness or loyalty

metrics, this question is designed to get at the

extent to which people see a brand as aligning

with who they are as people, as represented by

their values. We are interested in this because we

believe that alignment with values is a precursor

to enduring brand relationships, creating brand

resiliency and the opportunity for brands to work

alongside people towards shared success. Just

as in human relationships, shared values lead to

trust and affinity.

This lens results in some significant shifts from

the first, awareness-focused question. For

example, McDonald’s falls from #2 to #23 in

this list, and Walmart moves from #10 to #25.

Google (#7 to #2), Microsoft (#16 to #3) and

Dove (#34 to #8) all move in the other direction.

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23

2016 Brand World Value Index

Brand Ranking: Active SupportRespondents were asked how likely they would be to openly support an effort to advance each brand’s core purpose.

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2016 Brand World Value Index

NOTE:Willingness to Support Brand Purpose

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ComcastBoeingCiscoVirginBudweiserExxonMobilBank of AmericaOne CampaignUberWells FargoBMWChevronCitiMorgan StanleyRalph LaurenCoorsVICEVolkswagenHeinekenSnapchatAirbnbAudiMiller LiteSalesforce.comGoldman SachsLululemonRed BullMarlboroMonsanto

GoodwillAmazonGoogleKellogg’sGirl Scouts of AmericaSave Th e ChildrenPayPalWorld Wildlife FundDisneyKraftDoveJohnson & JohnsonCoca-ColaHome DepotUPSYMCAColgateFedExNewman’s OwnCVS PharmacyMicrosoftAppleLowe’sSamsungSubwayBen & Jerry’sFacebookPet� nderDoritosTarget

KINDNestléTrader Joe’sWikipediaGeneral ElectricLAY’SLEGOSeventh GenerationTOMSWhole FoodsCanonSonyYoplaitAnnie’s HomegrowneBayLiptonMcDonald’sKrogerNikeProcter & GambleWalmartYahooPaneraSunChipsFordHewlett-PackardIntelVerizonAT&TChevrolet

EtsyHonest CompanyPepsiSouthwest Airlines� e North FaceChobaniIKEAMasterCardNBCStarbucksL’OréalLevi StraussPandoraPatagoniaREIAdidasClif BarMediumNPRAlwaysFitbitHondaToyotaAllstateState Farm� omson ReutersAmerican AirlinesChase BankESPNOracle

UniqloKickstarterPampersSolarCityBarbieCaterpillarChipotleIBMTwitterVenmoEileen FisherKhan AcademyLyftMethodT-MobileZapposGeicoTime Warner(RED)AxeDelta Air LinesLinkedInSpotifyTeslaUnited AirlinesH&MLockheed MartinP� zerUnileverAmerican Express

Brand Ranking: Active Support

The rise of social media has turned regular citizens into powerful, effective media channels today. This power makes the importance of regular citizens’ support of brands critical: people have exponen-tially more power to advocate for, or against, a brand than in days gone by, when brands thought about people simply as “consumers”.

This metric is designed to test the depth of peo-ple’s alignment with a brand (public support of a brand being a greater hurdle than private support), and to understand brands’ ability to mobilize people to work alongside them — to use the power of their personal media channels for the benefit of a brand. Given the multiplying power this support can bring, we use this metric as a multiplying force in calculating the Brand World Value Index.

This lens results in some significant shifts from the first (awareness-focused) and second (values alignment-focused) question. For example, Save The Children leaps from #99 in the first list to #6 in this list, and World Wildlife Fund jumps from #101 to #8, indicating people are motivated to publicly work towards child and planetary welfare. But so too do some traditional product brands leap: Kraft from #39 to #10 and Newman’s Own from #80 to #19. Moving significantly in the other direction, McDonald’s and Pepsi both drop 45 places, Walmart drops 41 places and Verizon drops 39 places — suggesting people are not motivated to publicly work towards those brands’ success.

The biggest drops? Volkswagen (77 places) and Marlboro (85 places).

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2525

2016 Brand World Value Index

Brand Ranking: Impact on PurchaseRespondents were asked to indicate whether its purpose as you understand it makes you more or less likely to buy its products or services if given the opportunity to.

Page 26: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

2626

2016 Brand World Value Index

NOTE:Purpose as Purchase Motivator

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Venmo

(RED)

LinkedIn

Budweiser

Cisco

Virgin

Audi

BMW

Khan Academy

Ralph Lauren

Uber

Wells Fargo

Bank of America

One Campaign

Citi

Coors

Heineken

Volkswagen

Miller Lite

Morgan Stanley

Airbnb

VICE

Lululemon

Snapchat

Red Bull

Salesforce.com

Goldman Sachs

Monsanto

Marlboro

AmazonGoogleGoodwillKellogg’sDoveKraftPayPalJohnson & JohnsonColgateDisneyGirl Scouts of America

Home Depot

UPS

FedEx

Newman’s Own

Subway

Ben & Jerry’s

Coca-Cola

CVS Pharmacy

Lowe’s

Microsoft

Samsung

World Wildlife Fund

Doritos

Save Th e Children

Target

Nestlé

LAY’S

Sony

Lipton

YMCA

Apple

Kroger

Whole Foods

Canon

eBay

General Electric

Petfi nder

Procter & Gamble

Seventh Generation

Yoplait

Trader Joe’s

Walmart

LEGO

Panera

SunChips

TOMS

Wikipedia

Facebook

Hewlett-Packard

McDonald’s

Nike

Th e North Face

Yahoo

Chevrolet

Ford

KIND

Pepsi

Verizon

Annie’s Homegrown

AT&T

Etsy

IKEA

Levi Strauss

Southwest Airlines

Adidas

Intel

MasterCard

NBC

L’Oréal

Pandora

Allstate

Honda

Honest Company

REI

State Farm

Starbucks

Always

American Airlines

Chobani

Fitbit

Toyota

Chase Bank

IBM

Clif Bar

Patagonia

Caterpillar

Delta Air Lines

NPR

T-Mobile

Barbie

Chipotle

ESPN

Oracle

Pampers

Time Warner

Axe

Medium

Tesla

Unilever

Uniqlo

United Airlines

Zappos

ExxonMobil

Geico

Kickstarter

Th omson Reuters

American Express

Comcast

Eileen Fisher

Lyft

Method

Pfi zer

Spotify

Twitter

Boeing

Chevron

H&M

Lockheed Martin

SolarCity

Brand Ranking : Impact on Purchase

Purpose may feel good and add brand luster, but

can it increase revenue? This metric is an indica-

tor of that. While there is always a gap between

intention and action, we are interested in purpose-

inspired purchase motivation between brands.

Considering “would I commit my own money to

this purpose?”, puts a different lens on things.

Here too, some surprises. Traditional consumer

packaged goods brands score well relative to the

first, purpose-awareness list: Kellogg’s, Dove,

Kraft and Colgate all jump 20+ places to reach

the top 10. The biggest leap of all is

Seventh Generation (up 88 places) and the

biggest drop is Marlboro (down 86 places). Many

purpose-oriented brands do very well: KIND (up

76 places), Annie’s Homegrown (up 75 places),

Newman’s Own (up 65 places), TOMS (up 60

places), Honest Company (up 58 places), REI (up

52 places), and Ben & Jerry’s (up 40 places).

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2016 Brand World Value Index

Brand World Value By Population Segment

Page 28: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

2828

2016 Brand World Value Index#worldvalueBy Population Segment

Tech BrandsMillennials have grown up with the internet and have a strong desire

to be connected and share their experiences with their peers. Social

media sites like Facebook (+17), Twitter (+58), and Snapchat (+59) all

moved up in the rankings, along with music streaming sites Spotify

(+43) and Pandora (+37). Wikipedia (+15) and Etsy (+32) both land in

the top 50.

Shared EconomyThis demographic has shown an increasing reluctance to buy things

like cars, houses and other goods which is reflected in Uber (+42) and

Lyft (+1) increasing in the rankings. Interestingly, despite a big market-

ing push, Airbnb (-3) doesn’t get the bump from Millennials that is

expected.

Brand World Value Rankings for Millennials / Generation Z

By Population Segment

Social ImpactBrands that are built around a social goal, such as TOMS (+28), perform

well with Millennials, as do brands that have a strong link to social good

such as Starbucks (+31), Chipotle (+37), KIND (+21) and Target (+16).

With buying power in the billions in the largest global demographic, it’s no surprise that brands and marketers are going to great lengths to target

Millennials. The brands that perform well in the rankings are the ones that have aligned themselves with known Millennial values of connectedness

and social purpose.

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2016 Brand World Value Index

#worldvalue

By Population Segment

Brand Ranking: Mil lennials / Gen Z

NOTE:millenials

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AmazonGoogleDisneyGoodwillKellogg’sDovePayPalCoca-ColaTargetFacebookSave Th e Children

Samsung

Subway

Microsoft

Apple

World Wildlife Fund

Wikipedia

Kraft

Colgate

UPS

CVS Pharmacy

TOMS

Johnson & Johnson

FedEx

LEGO

Nike

Home Depot

Doritos

Ben & Jerry’s

Girl Scouts of America

Sony

Pandora

Starbucks

Trader Joe’s

Twitter

YMCA

Whole Foods

Walmart

Yoplait

Etsy

Petfi nder

KIND

eBay

Lowe’s

LAY’S

Nestlé

Newman’s Own

L’Oréal

Panera

McDonald’s

SunChips

IKEA

Chipotle

Pampers

Th e North Face

Yahoo

Kroger

Seventh Generation

Verizon

Canon

Lipton

Pepsi

AT&T

MasterCard

Spotify

Toyota

Always

Annie’s Homegrown

Southwest Airlines

Adidas

General Electric

Honest Company

Chase Bank

T-Mobile

NBC

Chevrolet

Fitbit

Barbie

Chobani

Snapchat

Patagonia

Ford

REI

Medium

Red Bull

Honda

Procter & Gamble

Uber

Allstate

Tesla

American Airlines

Comcast

NPR

State Farm

Geico

Th omson Reuters

Zappos

Caterpillar

LinkedIn

Intel

Axe

Venmo

United Airlines

SolarCity

Kickstarter

Time Warner

Oracle

Lyft

Wells Fargo

Lockheed Martin

Method

H&M

Uniqlo

Bank of America

ESPN

Morgan Stanley

Clif Bar

Levi Strauss

Eileen Fisher

Chevron

Virgin

Hewlett-Packard

Unilever

American Express

BMW

Khan Academy

Miller Lite

One Campaign

Ralph Lauren

Delta Air Lines

Goldman Sachs

Audi

Pfi zer

(RED)

VICE

ExxonMobil

Volkswagen

IBM

Citi

Lululemon

Salesforce.com

Budweiser

Coors

Boeing

Airbnb

Marlboro

Heineken

Cisco

Monsanto

Page 30: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

3030

2016 Brand World Value Index#worldvalueBy Population Segment

Difference from Overal l Brand World Value Ranking: Mil lennials / Gen Z

21enso.co/worldvalue

NOTE:Millenial / Gen Z

enso.co/worldvalue

Am

azon

Goo

gle

Dis

ney

Goo

dwill

Kel

logg

’s

Dov

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Pay

Pal

Coc

a-C

ola

Targ

et

Face

book

+1 +1 +3 -3 -1

+5 +11 +6 0 +11

+4 - 2 +5 +16 +17

+6 +15 -10 -2 -9

Save

Th e

Chi

ldre

n

Sam

sun

g

Subw

ay

Mic

roso

ft

App

le

Wor

ld W

ildlif

e Fu

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Wik

iped

ia

Kra

ft

Col

gate

UP

S

Page 31: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

3131

2016 Brand World Value Index

#worldvalue

By Population SegmentNOTE:Top Movers Millinial / Gen Z

Red

Bul

l

Snap

chat

Tw

itter

Spot

ify

Ube

r

Pan

dora

Chi

pot

le

Pam

per

s

Ets

y

Star

buck

s

+62 +59 +58 +43 +42 +37 +37 +34 +32 +31

-28 -31 -31 -34 -36 -39 -42 -49 -50 -67

Ford

Clif

Bar

Del

ta A

ir L

ines

ESP

N

Gen

eral

Ele

ctri

c

Inte

l

Pro

cter

& G

ambl

e

IBM

Lev

i Str

auss

Hew

lett

-Pac

kard

Biggest Movers: Mil lennials / Gen Z

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3232

2016 Brand World Value IndexBy Population Segment

Benefit ing chi ldren Not surprisingly, Moms connect to brands that provide a direct impact

to children such as non-profit organizations Save the Children (+11),

and YMCA (+9), as well as powerhouse consumer brands Pampers

(+76) and LEGO (+21).

Power buyingMoms highly rated brands that serve as the tools of the infrastructure

of their lives as the power buyers the family. Amazon (#1), Target (+17)

and Walmart (+22).

Life infrastructure

Moms highly rated brands that serve as the tools of the infrastructure

of their lives as Chief Procurement Officer and Chief Communication

Officer of the family. Amazon (#1), Target (+17), Walmart (+22) and

Facebook (+16).

Leading with purpose

Moms ranked brands that are iconic examples of purpose more highly

than the general sample, reinforcing the relevance of positive social

impact efforts to Moms, including Dove (+8) and its Real Beauty cam-

paign, Yoplait (+23) and its support for breast cancer research, and

TOMS (+25) with its one-for-one philanthropic model.

Women’s self-care

Moms highly rated women’s self-care brands who have put purpose

forward in communications in the past year, seeming to notice the

Always (+44) “Like A Girl” campaign and L’Oréal (+30) “Women of

Worth” initiative.

Family favorites

Moms were also more likely to connect with all-American family

favorites like LAY’S (+14), McDonald’s (+11) and Pepsi (+21).

Declining brands

Girl Scouts (-24), UPS (-21), Coca Cola (-22), CVS (-22) FedEx (-26),

Lowe’s (-24), Home Depot (-35)

The Mom rankings reflect the complex role she often plays in her home as chief nurturer, power buyer, communicator, changemaker and magic-

maker. Moms in America across our sample more highly rated brands that support her in fueling the life of the family, brands that support her as

a woman, as well as brands that support her values in making a better world.

Brand World Value Rankings for Moms

By Population Segment

Page 33: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

3333

2016 Brand World Value IndexBy Population Segment

NOTE:moms

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AmazonDoveDisneyGoodwillSave Th e ChildrenYMCAKellogg’sTargetGoogleKraftFacebook

Pampers

PayPal

Subway

Yoplait

Microsoft

LAY’S

Walmart

Johnson & Johnson

LEGO

Samsung

Sony

McDonald’s

Nestlé

TOMS

Nike

Colgate

Starbucks

Ben & Jerry’s

Pepsi

Girl Scouts of America

UPS

Whole Foods

Yahoo

Coca-Cola

Procter & Gamble

L’Oréal

Doritos

Lipton

Always

Pandora

CVS Pharmacy

Wikipedia

FedEx

Lowe’s

MasterCard

Home Depot

Toyota

Petfi nder

Panera

Etsy

Kroger

Apple

Trader Joe’s

SunChips

NBC

KIND

Barbie

World Wildlife Fund

General Electric

Levi Strauss

Chobani

Verizon

Newman’s Own

IKEA

Canon

eBay

Honest Company

Chevrolet

Seventh Generation

Th e North Face

Ford

United Airlines

Annie’s Homegrown

Wells Fargo

Volkswagen

Spotify

Method

Allstate

T-Mobile

Twitter

Hewlett-Packard

AT&T

Chipotle

Fitbit

Southwest Airlines

State Farm

Patagonia

Adidas

Pfi zer

Ralph Lauren

Comcast

Honda

REI

Uber

Chase Bank

Zappos

Geico

American Airlines

Snapchat

Intel

Medium

LinkedIn

Time Warner

H&M

Caterpillar

Oracle

NPR

Unilever

Clif Bar

Tesla

Lyft

SolarCity

Virgin

Lockheed Martin

Th omson Reuters

Red Bull

Venmo

Uniqlo

Axe

Eileen Fisher

One Campaign

IBM

ESPN

Morgan Stanley

ExxonMobil

Bank of America

American Express

Lululemon

Chevron

Delta Air Lines

Miller Lite

Budweiser

Goldman Sachs

Salesforce.com

(RED)

Citi

BMW

Marlboro

VICE

Khan Academy

Cisco

Kickstarter

Monsanto

Boeing

Coors

Heineken

Airbnb

Audi

Brand Ranking: Moms

Page 34: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

3434

2016 Brand World Value IndexBy Population Segment

Difference from Overal l Brand World Value Ranking: Moms

26enso.co/worldvalue

NOTE:Moms

26enso.co/worldvalue

+1 Moms Rank 1 BWV Rank 2

Disney

+3 Moms Rank 3 BWV Rank 6

Dove

+8 Moms Rank 2 BWV Rank 10

Goodwill

-3 Moms Rank 4 BWV Rank 1

Save The Children

+11 Moms Rank 5 BWV Rank 16

Facebook

+16 Moms Rank 11 BWV Rank 27

PayPal

-8 Moms Rank 13 BWV Rank 5

Pampers

+76 Moms Rank 12 BWV Rank 88

Subway

+5 Moms Rank 14 BWV Rank 19

Yoplait

+23 Moms Rank 15 BWV Rank 38

YMCA

+9 Moms Rank 6 BWV Rank 15

Target

+17 Moms Rank 8 BWV Rank 25

Kellogg’s

-3 Moms Rank 7 BWV Rank 4

Google

-6 Moms Rank 9 BWV Rank 3

Kraft

-2 Moms Rank 10 BWV Rank 8

Microsoft

-2 +14 +22 -10 +21Moms Rank 16 BWV Rank 14

Walmart

Moms Rank 18 BWV Rank 40

LAY’S

Moms Rank 17 BWV Rank 31

Johnson & Johnson

Moms Rank 19 BWV Rank 9

LEGO

Moms Rank 20 BWV Rank 41

Amazon

Page 35: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

3535

2016 Brand World Value IndexBy Population Segment

Biggest Movers:Moms

NOTE:Biggest Movers for Moms

Pam

per

s

Vol

ksw

agen

Wel

ls F

argo

Alw

ays

Ral

ph L

aure

n

Snap

chat

Star

buck

s

Met

hod

Ube

r

Bar

bie

+76 +61 +51 +44 +41 +39 +36 +35 +35 +33

-27 -27 -32 -34 -35 -37 -40 -40 -43 -43

App

le

Hew

lett

-Pac

kard

Del

ta A

ir L

ines

IBM

Hom

e D

epot

Wor

ld W

ildlif

e Fu

nd

New

man

’s O

wn

Inte

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ESP

N

Kic

ksta

rter

Page 36: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

3636

2016 Brand World Value IndexBy Population Segment

Brand World Value Rankings for Generation X / Boomers

All-American BrandsThe older generations demonstrated a stronger connection to All-

American traditional brands Procter & Gamble (+15) and Levi Strauss

(+19), yet were less rewarding to traditional family brands Coca-Cola

(-6), Disney (-15) and Target (-6).

Old TechGen X and Boomers were more likely to rate traditional tech brands

Hewlett-Packard (+19), Intel (+16) and General Electric (+8) positively,

perhaps reflecting their longstanding exposure to, and relationship

with, those brands.

This segment is defined as age 35+.

Perhaps the most striking trend in the data for those over 35 years of age is how little the rankings differ from the general population. They might

be considered “the establishment,” generally reflecting the strength of big brands that have connected with them on values over the years.

New techWhile still rating new tech brands Amazon (#2), Google (#3) and

PayPal (#6) at the top of the list, they rated Wikipedia (-10) and

Facebook (-7) lower than other groups.

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3737

2016 Brand World Value IndexBy Population Segment

NOTE:Gen X

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GoodwillAmazonGoogleGirl Scouts of AmericaKellogg’sPayPalJohnson & JohnsonKraftUPSHome DepotYMCA

Dove

Lowe’s

Microsoft

FedEx

Colgate

Save Th e Children

Newman’s Own

Coca-Cola

CVS Pharmacy

Disney

Subway

World Wildlife Fund

Samsung

Apple

Ben & Jerry’s

General Electric

Nestlé

LAY’S

Procter & Gamble

Target

McDonald’s

Doritos

Facebook

Lipton

Hewlett-Packard

Canon

Yahoo

Sony

Whole Foods

Yoplait

Wikipedia

eBay

Walmart

Intel

Ford

Trader Joe’s

Kroger

Levi Strauss

Verizon

LEGO

Pepsi

NBC

Chevrolet

Petfi nder

MasterCard

Panera

Southwest Airlines

Nike

AT&T

SunChips

Seventh Generation

State Farm

TOMS

Honda

IKEA

Allstate

Adidas

IBM

Th e North Face

Chobani

KIND

ESPN

Annie’s Homegrown

Starbucks

L’Oréal

American Airlines

Toyota

Clif Bar

NPR

Chase Bank

Pandora

Delta Air Lines

Honest Company

Fitbit

REI

Etsy

Oracle

Caterpillar

Always

Patagonia

Boeing

Geico

Pfi zer

Time Warner

Cisco

United Airlines

Budweiser

Barbie

Kickstarter

Th omson Reuters

T-Mobile

Zappos

Pampers

American Express

Chipotle

ExxonMobil

Axe

Unilever

Uniqlo

Medium

LinkedIn

(RED)

Lyft

Method

Tesla

SolarCity

Eileen Fisher

Khan Academy

Lockheed Martin

H&M

Virgin

Venmo

Comcast

Coors

Spotify

Citi

Twitter

Heineken

Chevron

Wells Fargo

One Campaign

Salesforce.com

BMW

Bank of America

VICE

Airbnb

Volkswagen

Ralph Lauren

Lululemon

Snapchat

Uber

Morgan Stanley

Audi

Goldman Sachs

Miller Lite

Monsanto

Red Bull

Marlboro

Brand Ranking: Gen X / Boomers

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3838

2016 Brand World Value IndexBy Population Segment

20

NOTE:Gen X / Boomer

+1 -1 +6 -6 0+4 -2 +8 0 +3

-1 +2 0 +2 +20 0 0 +3 -1Y

MC

A

Dov

e

Low

e’s

Mic

roso

ft

FedE

x

Col

gate

Save

Th e

Chi

ldre

n

New

man

’s O

wn

Coc

a-C

ola

CV

S P

harm

acy

Goo

dwill

Am

azon

Goo

gle

Gir

l Sco

uts

of A

mer

ica

Kel

logg

’s

Pay

Pal

John

son

& Jo

hnso

n

Kra

ft

UP

S

Hom

e D

epot

Difference from Overal l Brand World Value Ranking:Gen X / Boomers

Page 39: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

3939

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Biggest Movers for Generation X and Boomers

Cis

co

Boe

ing

Bud

wei

ser

IBM

Hew

lett

-Pac

kard

Lev

i Str

auss

Pfi z

er

Inte

l

Del

ta A

ir L

ines

Pro

cter

& G

ambl

e

+31 +29 +25 +20 +19 +19 +17 +16 +16 +15

-13 -13 -14 -14 -15 -15 -16 -16 -18 -35

Nik

e

Pan

dora

TO

MS

Com

cast

Dis

ney

Ets

y

Pam

per

s

Chi

pot

le

Spot

ify

Tw

itter

Biggest Movers: Gen X / Boomers

Page 40: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4040

2016 Brand World Value Index

#worldvalue

By Population Segment

Banks Maybe not surprisingly, they valued financial services brands like

Morgan Stanley (+69), Goldman Sachs (+60), Chase Bank (+51),

American Express (+23) and Citi (+22) more than other consumers

who rate banks significantly lower.

Outdoor Adventure Also, enjoying massive jump among these consumers are outdoor

brands like Patagonia (+74), REI (+61) and The North Face (+46).

News Sources

Select online and offline news sources were viewed as more valuable

by these consumers. Traditional sources like Thomson Reuters (+73)

and NPR (+51) as well as emerging online news sources such as

LinkedIn (+63), Medium (+38) and Twitter (+23) all gained ground

with this group.

Social ImpactPatagonia (+74), Seventh Generation (+38), Annie’s Homegrown (+48),

Khan Academy (+39)

Airl inesInterestingly, these consumers generously reward two airline brands,

Southwest Airlines (+55) and American Airlines (+64), but rated Delta

Airlines (-6) and United Airlines (-11) lower than other consumers.

Declining brandsLays (-101), McDonalds (-79), Pepsi (-71), Lipton (-70), Doritos (-72),

Subway (-71) Facebook (-70), NBC (-79), Walmart (-102), Sony (-66)

Elites are defined as people who are college educated and earn $100K+ in personal annual income.

The brands that made huge jumps with these influential consumers were perhaps speaking to lifestyle and interests. Also, brands that are

focused on social impact or improving health gained ground with this group, perhaps speaking to their understanding of the challenges we col-

lectively face. Interestingly, these consumers also demonstrated their discerning view of brands, giving two airlines big boosts while two airlines

lost ground when compared to the general public. Some brands are ranked much lower than by the general population; this includes some food

brands that are perceived as being less healthy as well as a few other ubiquitous brands in culture.

Brand World Value Rankings for Elites

Page 41: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4141

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Elites

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GoodwillTrader Joe’sGirl Scouts of America

YMCAPayPalWorld Wildlife FundSouthwest AirlinesNewman’s OwnJohnson & JohnsonCVS PharmacyFedEx

UPS

Patagonia

Amazon

Lowe’s

American Airlines

Canon

Google

Verizon

Th e North Face

Seventh Generation

Annie’s Homegrown

Apple

REI

L’Oréal

Save Th e Children

Chase Bank

Whole Foods

Th omson Reuters

T-Mobile

KIND

NPR

Geico

Kroger

Barbie

Ben & Jerry’s

SunChips

Chobani

Home Depot

Kraft

LinkedIn

Wikipedia

Petfi nder

Kellogg’s

Oracle

Allstate

Zappos

Disney

Etsy

Target

Fitbit

Intel

Lyft

Comcast

State Farm

Lockheed Martin

Colgate

Microsoft

Caterpillar

Dove

Coca-Cola

Nike

Medium

Time Warner

Panera

Uniqlo

Morgan Stanley

Ford

Clif Bar

Twitter

Adidas

ESPN

LEGO

TOMS

General Electric

Procter & Gamble

Nestlé

Samsung

Starbucks

Venmo

IKEA

Tesla

Kickstarter

Boeing

Khan Academy

Goldman Sachs

Yahoo

Eileen Fisher

American Express

Subway

AT&T

IBM

Toyota

MasterCard

Honda

Yoplait

Facebook

Hewlett-Packard

Sony

Honest Company

Doritos

eBay

(RED)

Levi Strauss

Delta Air Lines

ExxonMobil

Lipton

Virgin

United Airlines

BMW

Citi

Pandora

McDonald’s

Heineken

Method

Pampers

Budweiser

H&M

Chevron

SolarCity

Chevrolet

Pepsi

Cisco

One Campaign

Chipotle

Unilever

Uber

Pfi zer

Audi

Always

Airbnb

LAY’S

Wells Fargo

Spotify

VICE

NBC

Coors

Bank of America

Salesforce.com

Marlboro

Axe

Walmart

Ralph Lauren

Lululemon

Monsanto

Snapchat

Miller Lite

Volkswagen

Red Bull

Brand Ranking: El ites

Page 42: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4242

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Elites

22enso.co/worldvalue

0 Elite Rank 1 BWV Rank 1

Girl Scouts of America

+4 Elite Rank 3 BWV Rank 7

Trader Joe’s

+37 Elite Rank 2 BWV Rank 39

YMCA

+11 Elite Rank 4 BWV Rank 15

PayPal

0 Elite Rank 5 BWV Rank 5

FedEx

+7 Elite Rank 11 BWV Rank 18

Patagonia

+74 Elite Rank 13 BWV Rank 87

UPS

-1 Tech Rank 12 BWV Rank 11

Amazon

-12 Elite Rank 14 BWV Rank 2

Lowe’s

+6 Elite Rank 15 BWV Rank 21

World Wildlife Fund

+16 Elite Rank 6 BWV Rank 22

Newman’s Own

+16 Elite Rank 8 BWV Rank 24

Southwest Airlines

+55 Elite Rank 7 BWV Rank 62

Johnson & Johnson

0 Elite Rank 9 BWV Rank 9

CVS Pharmacy

+10 Elite Rank 10 BWV Rank 20

American Airlines

+64 +27 -15 +30 +46Elite Rank 16 BWV Rank 80

Google

Elite Rank 18 BWV Rank 3

Canon

Elite Rank 17 BWV Rank 42

Verizon

Elite Rank 19 BWV Rank 49

� e North Face

Elite Rank 20 BWV Rank 66

Goodwill

Brand World Value Ranking: El ites

Page 43: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4343

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Biggest Movers for Elites

Pat

agon

ia

Th om

son

Reu

ters

Mor

gan

Sta

nle

y

Am

eric

an A

irlin

es

Lin

kedI

n

T-M

obile

Loc

khee

d M

arti

n

RE

I

Gei

co

Gol

dman

Sac

hs

+74 +73 +69 +64 +63 +62 +62 +61 +61 +60

-66 -70 -70 -71 -71 -72 -79 -79 -101 -102

Son

y

Face

book

Lip

ton

Subw

ay

Pep

si

Dor

itos

McD

onal

d’s

NB

C

LA

Y’S

Wal

mar

t

Biggest Movers: El ites

Page 44: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4444

2016 Brand World Value Index#worldvalueBy Population Segment

Social networking brandsTrue to their active lives on social media, this segment was more likely

to highly rate social juggernauts Facebook (+18), Wikipedia (+11) and

Twitter (+61).

Lifestyle BrandsThis segment more highly rated favorites LEGO (+23), Target (+17), and

FedEx (+14). While lower on the list, this group also saw big jumps for

SunChips (+24), L’Oréal (+36), Southwest (+26) and Starbucks (+22).

Brand World Value Rankings for Social & Purpose Engaged

Declining brandsSurprisingly, this segment rated purpose marketing provocateur Dove

lower than the general population (-10), as well as the Girls Scouts of

America (-12). Other prominent declining brands for this segment in-

clude Kellogg’s (-13), Disney (-16), Kraft (-16) and Coca-Cola (-13).

Social and purpose engaged are defined as people who are active in social media (vs. passive “observers”) and seeking a purpose-oriented life.

This segment regularly shares their thoughts and opinions on social media and expresses that living a life of purpose is important to them.

While their socially active behavior was reflected in higher ratings for social media brands, they actually rated purpose-oriented Girl Scouts of

America and Dove much lower than the general population. And they more highly rated lifestyle solution brands like Target, FedEx, Southwest

and Starbucks.

Page 45: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4545

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Social And Purpose Engaged

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GoodwillAmazonGoogleFedExMicrosoftYMCAJohnson & JohnsonTargetFacebookPayPalSave Th e Children

Subway

CVS Pharmacy

Lowe’s

UPS

Samsung

Kellogg’s

LEGO

Girl Scouts of America

Dove

Wikipedia

Disney

Sony

Kraft

Ben & Jerry’s

Coca-Cola

McDonald’s

Trader Joe’s

SunChips

Canon

L’Oréal

Twitter

Lipton

Nestlé

Newman’s Own

Southwest Airlines

LAY’S

Yahoo

Verizon

Whole Foods

Kroger

Starbucks

World Wildlife Fund

Doritos

Panera

Colgate

Home Depot

Pepsi

TOMS

Chase Bank

Yoplait

American Airlines

Nike

Procter & Gamble

Walmart

KIND

MasterCard

Allstate

Apple

T-Mobile

Petfi nder

NBC

Seventh Generation

Annie’s Homegrown

Toyota

Time Warner

State Farm

Barbie

Pandora

Th e North Face

General Electric

Etsy

Geico

Zappos

Levi Strauss

Fitbit

Chobani

Th omson Reuters

eBay

Pampers

Oracle

LinkedIn

Caterpillar

REI

Comcast

Chevrolet

Lyft

Honest Company

Lockheed Martin

NPR

AT&T

United Airlines

Patagonia

IKEA

Always

Hewlett-Packard

Morgan Stanley

Ford

Tesla

Intel

Adidas

Uniqlo

Virgin

Medium

Spotify

Snapchat

Venmo

ESPN

Pfi zer

Wells Fargo

Red Bull

Method

Ralph Lauren

Honda

H&M

Goldman Sachs

Eileen Fisher

Uber

Axe

Clif Bar

Kickstarter

Miller Lite

IBM

Volkswagen

Delta Air Lines

Chipotle

SolarCity

Marlboro

Unilever

ExxonMobil

One Campaign

Budweiser

Bank of America

(RED)

Lululemon

American Express

VICE

Chevron

Cisco

Khan Academy

Salesforce.com

Citi

Heineken

Boeing

Coors

BMW

Audi

Airbnb

Monsanto

Brand Ranking: Social & Purpose Engaged

Page 46: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4646

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Social Purpose Engage

23enso.co/worldvalue

Goo

dwill

Am

azon

Goo

gle

FedE

x

Mic

roso

ft

YM

CA

John

son

& Jo

hnso

n

Targ

et

Face

book

Pay

Pal

0 0 0 +14 +9 +9 +2 +17 +18 -5

+5 +7 +7 +7 -4 +7 -13 +23 -12 -10

Save

Th e

Chi

ldre

n

Subw

ay

CV

S P

harm

acy

Low

e’s

UP

S

Sam

sun

g

Kel

logg

’s

LE

GO

Gir

l Sco

uts

of A

mer

ica

Dov

e

Difference from Overal l Brand World Value Ranking: Social & Purpose Engaged

Page 47: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4747

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Biggest Movers for Social & Purpose Engaged

Tw

itter

Mor

gan

Sta

nle

y

L’O

réal

Red

Bul

l

Snap

chat

T-M

obile

Tim

e W

arn

er

Gol

dman

Sac

hs

Zap

pos

Loc

khee

d M

arti

n

+61 +39 +36 +36 +33 +32 +31 +30 +29 +29

-34 -34 -35 -36 -36 -36 -39 -39 -41 -44

Clif

Bar

IBM

Hom

e D

epot

Gen

eral

Ele

ctri

c

eBay

Chi

pot

le

Inte

l

Hon

da

Hew

lett

-Pac

kard

Ford

Biggest Movers: Social & Purpose Engaged

Page 48: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4848

2016 Brand World Value Index

#worldvalue

By Population Segment

Brand World Value Rankings

for Tech Positive

Social media brandsTech positives were much more likely to highly rate social

media brands that empower people to connect and express

themselves, be it to improve the world or their own lives, such

as Facebook (+16), Twitter (+64) and LinkedIn (+54).

Sharing economyThis segment elevated ride-sharing brands: Lyft at #87 (+22)

and Uber at #104 (+26), although they remain near the

bottom of the list.

Ascending brandsThis segment also more strongly connected with CVS Phar-

macy (+14), perhaps in recognition of their decision to stop

selling cigarettes and purpose marketer Ben and Jerry’s (+16).

Though further down the list, this group also saw large jumps

in ratings for Southwest (+34), Allstate (+44) and T-Mobile

(+49).

Top decl ining

This group was less connected to top Brand World Value per-

formers Dove (-14), Disney (-10) and Kellogg’s (-13).

Brand World Value Rankings

for Tech Skeptic

Internet brandsTech skeptics were in fact less connected to Wikipedia (-18),

but more connected to Yahoo (+11).

Rising brands Interestingly, tech skeptics rated a number of food brands

more highly than the general public, such as Subway (+13),

Nestlé (+22), McDonald’s (+21), LAY’S (+15), Pepsi (+25) and

the middle American favorite Walmart (+25).

Brand World Value Rankings

for Tech Positive vs. Tech Skeptic

These segments are defined by those who are excited about

what technology is doing for people and the world (strongly

agreeing with the statement “Technology can help improve

the world’s current problems”), vs. people concerned about

technology’s impact (who strongly disagreed with the state-

ment).

Attitudes towards the technology’s ability to help or harm

the world did not affect rankings for Brand World Value tech

brand winners Amazon and Google.

Page 49: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

4949

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Tech Positive

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GoodwillAmazonGooglePayPalJohnson & JohnsonCVS PharmacyFedExGirl Scouts of America

UPSMicrosoftFacebook

Ben & Jerry’s

World Wildlife Fund

Lowe’s

YMCA

Disney

Kellogg’s

Newman’s Own

Coca-Cola

Wikipedia

Apple

Home Depot

Target

Dove

Canon

Trader Joe’s

Save Th e Children

Southwest Airlines

Twitter

Samsung

Kraft

LEGO

Allstate

SunChips

Verizon

Sony

American Airlines

Whole Foods

State Farm

Kroger

Chase Bank

Starbucks

T-Mobile

Yoplait

Seventh Generation

Nike

Petfi nder

Subway

Colgate

LinkedIn

Doritos

Panera

Th e North Face

KIND

Pepsi

Etsy

Intel

eBay

Nestlé

General Electric

L’Oréal

Annie’s Homegrown

Chipotle

Procter & Gamble

Pandora

Comcast

Lipton

Time Warner

Fitbit

AT&T

Barbie

Toyota

McDonald’s

TOMS

Chobani

LAY’S

Geico

Ford

Oracle

Yahoo

Caterpillar

Zappos

Walmart

NBC

NPR

Adidas

Lyft

Hewlett-Packard

Chevrolet

Th omson Reuters

REI

Honest Company

Patagonia

MasterCard

Honda

IKEA

Clif Bar

Pampers

Tesla

Spotify

Venmo

Kickstarter

Levi Strauss

Uber

Morgan Stanley

Uniqlo

Always

IBM

Lockheed Martin

Medium

ESPN

Delta Air Lines

Unilever

American Express

United Airlines

Virgin

Eileen Fisher

Pfi zer

Axe

Red Bull

Snapchat

H&M

SolarCity

Wells Fargo

Volkswagen

Boeing

ExxonMobil

Budweiser

Cisco

Ralph Lauren

Khan Academy

Goldman Sachs

Bank of America

BMW

Method

One Campaign

Miller Lite

Chevron

Citi

Marlboro

Airbnb

(RED)

Audi

Heineken

VICE

Coors

Lululemon

Salesforce.com

Monsanto

Brand Ranking: Tech Positive

Page 50: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5050

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Tech Skeptic

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GoodwillAmazonGoogleKellogg’sDisneySubwayKraftNestléSave Th e ChildrenHome DepotPayPal

Coca-Cola

McDonald’s

Microsoft

Walmart

LAY’S

UPS

Dove

Johnson & Johnson

YMCA

Colgate

Samsung

Girl Scouts of America

Lipton

Lowe’s

Pepsi

Facebook

FedEx

Yoplait

Procter & Gamble

Yahoo

CVS Pharmacy

Apple

NBC

World Wildlife Fund

Ford

Target

Doritos

Sony

Newman’s Own

Whole Foods

eBay

Levi Strauss

TOMS

Nike

General Electric

Ben & Jerry’s

LEGO

Chevrolet

Wikipedia

Salesforce.com

Kroger

Petfi nder

Trader Joe’s

Goldman Sachs

One Campaign

VICE

Airbnb

MasterCard

IKEA

AT&T

Panera

Pfi zer

Intel

Lululemon

Pandora

Verizon

Canon

Always

Venmo

Hewlett-Packard

Southwest Airlines

Adidas

SolarCity

Chobani

Method

Th omson Reuters

Th e North Face

SunChips

Pampers

KIND

L’Oréal

Etsy

Khan Academy

Medium

Patagonia

Monsanto

(RED)

Annie’s Homegrown

Eileen Fisher

Oracle

Lockheed Martin

Kickstarter

Starbucks

Morgan Stanley

REI

Seventh Generation

Wells Fargo

H&M

NPR

Clif Bar

Uniqlo

Lyft

Tesla

Unilever

ESPN

Caterpillar

Honest Company

Zappos

Toyota

Barbie

United Airlines

Uber

Geico

State Farm

Cisco

Virgin

Chase Bank

Fitbit

Spotify

Snapchat

Honda

Time Warner

IBM

LinkedIn

Boeing

Marlboro

Ralph Lauren

Red Bull

Allstate

Twitter

T-Mobile

Axe

Audi

American Airlines

Bank of America

ExxonMobil

Comcast

Volkswagen

Delta Air Lines

BMW

Coors

Miller Lite

Budweiser

Citi

Chipotle

Heineken

Chevron

American Express

Brand Ranking: Tech Skeptic

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5151

2016 Brand World Value Index

#worldvalue

By Population Segment

40

35

30

25

20

15

10

05

1

Sketpic vs Positive

Goodwill

Disney

UPS

Save The Children Colgate

Google

Kraft

Coca-Cola

FedEx

Amazon

Girl Scouts of America

Home Depot

Kellogg’s

Johnson & Johnson

Microsoft

Subway

PayPal

Dove

YMCA

CVS Pharmacy

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Positive

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

Tech Skeptic

-10

+2

-11

-

-23

-6

+11

-

-1

-10

-32

-13

+4

+4

-29

+1

-14

-

+14

+1

-6

+7

-

+1

+1

-10

-

-16

+2

-4

-

-10

-

+13

-6

-8

-5

-12

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

Tech Rank

BWV Rank

01

16

09

27

03

31

19

07

02

08

22

49

17

05

10

48

04

24

15

06

01

01

05

06

17

11

09

16

03

03

07

08

12

13

28

18

02

02

23

07

10

12

21

17

04

04

19

09

14

14

06

19

11

05

18

10

20

15

32

20

- -

Difference from Overal l Brand World Value Ranking: Tech Positive vs. Tech Skeptic

Page 52: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5252

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Biggest Movers for Tech Positive vs. Tech Skeptictech positive

Tw

itter

Lin

kedI

n

T-M

obile

Alls

tate

Com

cast

Am

eric

an A

irlin

es

Stat

e Fa

rm

Cha

se B

ank

Sout

hwes

t Air

lines

Mor

gan

Sta

nle

y

+64 +54 +49 +44 +44 +43 +37 +37 +34 +31

-30 -31 -32 -33 -35 -38 -38 -39 -43 -45

ESP

N

IKE

A

Col

gate

Hew

lett

-Pac

kard

Lev

i Str

auss

Yaho

o

Mas

terC

ard

McD

onal

d’s

Wal

mar

t

LA

Y’S

Biggest Movers: Tech Positive

Page 53: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5353

2016 Brand World Value Index#worldvalueBy Population Segment

Brand World Value Rankings for Activists

Not as sold on the world value of big techPerhaps the most interesting pattern in the activist data are lower

rankings for big tech, Amazon (-9), Google (-13) and Facebook (-8).

This does not mean that they are anti-tech, but is suggestive of a more

challenging attitude toward the tech juggernauts.

Top of l ist jumpersThis community-minded segment connected more strongly with one

of the strongest community brands, YMCA (+13). They also more

highly rated CVS Pharmacy (+15), perhaps driven by their decision in

the past year to discontinue selling cigarettes.

Sources of pol it ical dialogueThis group follows politics closely and was reflected in higher connec-

tions with high-minded NPR (+55) and Twitter (+54), a medium of

political buzz and social activism.

Stocking the cupboardThis segment showed a strong pattern of connection to the values

of a handful of grocery brands, from retailers, to food brands to

packaged goods such as Trader Joe’s (+29), SunChips (+36),

Seventh Generation (+39), Kroger (+23) and Chobani (+26).

Airl ine brandsThis segment must like to travel because they gave big bumps to

Southwest Airlines (+47) and American Airlines (+36).

Insurance brandsActivists rated insurance brands State Farm (+34) and Allstate (+34).

Other r ising brandsPetfinder (+21), L’Oréal (+37), Time Warner (+61)

Declining brandsKraft (-26), Home Depot (-26)

Activists are defined as people involved politically and in their community, strongly agreeing with the statements: “I am actively involved in my

community, in things like volunteer work, board service, etc.” and “I follow politics closely”.

Page 54: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5454

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Activists / Civic Engaged

123456789

1011

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149

GoodwillYMCAJohnson & JohnsonGirl Scouts of America

CVS PharmacyPayPalFedExUPSLowe’sTrader Joe’sAmazon

World Wildlife Fund

Save Th e Children

Newman’s Own

Southwest Airlines

Google

SunChips

Microsoft

Samsung

Seventh Generation

Apple

Kellogg’s

Wikipedia

Target

Kroger

Petfi nder

Subway

NPR

Ben & Jerry’s

L’Oréal

Verizon

Whole Foods

Canon

Kraft

Facebook

Time Warner

LEGO

Home Depot

Twitter

Sony

Panera

State Farm

Allstate

American Airlines

Yahoo

TOMS

Chobani

Yoplait

Lipton

IKEA

Colgate

Lyft

Th e North Face

T-Mobile

NBC

Toyota

Etsy

Annie’s Homegrown

Nestlé

Geico

Coca-Cola

Dove

MasterCard

Zappos

LAY’S

Disney

Nike

Chase Bank

Comcast

McDonald’s

Starbucks

LinkedIn

Barbie

Adidas

Doritos

Honest Company

Fitbit

Procter & Gamble

Pepsi

KIND

Caterpillar

United Airlines

Intel

General Electric

Th omson Reuters

REI

Pandora

IBM

Patagonia

Walmart

Levi Strauss

Chipotle

Hewlett-Packard

Honda

eBay

Venmo

AT&T

Ford

Uniqlo

Eileen Fisher

ESPN

Oracle

Chevrolet

Clif Bar

Kickstarter

Virgin

Uber

Lockheed Martin

Pampers

Tesla

Khan Academy

Delta Air Lines

Method

Morgan Stanley

Medium

ExxonMobil

SolarCity

Unilever

Boeing

Wells Fargo

Chevron

Always

Ralph Lauren

Pfi zer

Spotify

Goldman Sachs

BMW

(RED)

Miller Lite

Marlboro

Budweiser

Cisco

Red Bull

VICE

Axe

H&M

American Express

Volkswagen

Snapchat

Airbnb

One Campaign

Salesforce.com

Bank of America

Coors

Heineken

Audi

Citi

Lululemon

Monsanto

Brand Ranking: Activists

Page 55: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5555

2016 Brand World Value Index#worldvalueBy Population Segment

24enso.co/worldvalue

NOTE:Activists / Civic Engaged

24enso.co/worldvalue

0 Activists Rank 1 BWV Rank 1

Johnson & Johnson

+6 Activists Rank 3 BWV Rank 9

YMCA

+13 Activists Rank 2 BWV Rank 15

Girl Scouts of America

+3 Activists Rank 4 BWV Rank 7

CVS Pharmacy

+15 Activists Rank 5 BWV Rank 20

Amazon

-9 Activists Rank 11 BWV Rank 2

Save The Children

+3 Activists Rank 13 BWV Rank 16

World Wildlife Fund

+10 Activists Rank 12 BWV Rank 22

Newman’s Own

+10 Activists Rank 14 BWV Rank 24

Southwest Airlines

+47 Activists Rank 15 BWV Rank 62

PayPal

-1 Activists Rank 6 BWV Rank 5

UPS

+3 Activists Rank 8 BWV Rank 11

FedEx

+11 Activists Rank 7 BWV Rank 18

Lowe’s

+12 Activists Rank 9 BWV Rank 21

Trader Joe’s

+29 Activists Rank 10 BWV Rank 39

Google

-13 +36 -4 +4 +39Activists Rank 16 BWV Rank 29

Microsoft

Activists Rank 18 BWV Rank 14

SunChips

Activists Rank 17 BWV Rank 53

Samsung

Activists Rank 19 BWV Rank 23

Seventh Generation

Activists Rank 20 BWV Rank 59

Goodwill

Difference from Overal l Brand World Value Ranking:Activists

Page 56: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5656

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Biggest Movers for Activists

Tim

e W

arn

er

Lyft

NP

R

Tw

itter

Sout

hwes

t Air

lines

Com

cast

Seve

nth

Gen

erat

ion

Zap

pos

T-M

obile

L’O

réal

+61 +57 +55 +54 +47 +41 +39 +39 +38 +37

-39 -43 -44 -46 -48 -49 -50 -52 -52 -60

AT

&T

Che

vrol

et

Ford

Dor

itos

Coc

a-C

ola

Gen

eral

Ele

ctri

c

Wal

mar

t

Dov

e

eBay

Dis

ney

Biggest Movers: Activists

Page 57: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5757

2016 Brand World Value Index#worldvalueBy Population Segment

Brand World Value Rankings for Environmentally Engaged

Wholesome productsOrganic-focused grocers Trader Joe’s (+32) and Whole Foods (+17)

rank much higher than amongst the general population, as well as cer-

tain product brands: Seventh Generation (+23), Method (+25), TOMS

(+22). L’Oréal (+37) is perhaps a more surprising brand that did well

with this segment.

Information and connectionThe Environmentally Engaged value Twitter (+49) and LinkedIn (+56)

much more strongly than the general population, although Facebook

(-12) does not have the same resonance.

American iconsA number of blue chip American icons decline with this segment, in-

cluding Coca-Cola (-28), Disney (-21), Kellogg’s (-16) and LAY’S (-25).

Defined as people who strongly agree with the statement “I work hard in my own life to take steps to protect the environment”. People who

care about the environment tend to rate information and conscious product brands higher and iconic corporate brands much lower.

Top rising brandsLinkedIn (+56), Twitter (+49), L’Oréal (+37), Trader Joe’s (+32), Zappos

(+29), Method (+25), Seventh Generation (+23), TOMS (+22), Virgin

(+21), Whole Foods (+17), Wikipedia (+16), Lyft (+16)

Top decl ining brandseBay (-43), AT&T (-34), Coca-Cola (-28), General Electric (-27), LAY’S

(-25), Disney (-21), Nestlé (-17), Kellogg’s (-16), Facebook (-12)

Page 58: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5858

2016 Brand World Value Index#worldvalueBy Population Segment

Environmentally

Verizon

Apple

Ben & Jerry’s

Sony

SunChips

Seventh Generation

Kroger

LEGO

Facebook

Southwest Airlines

Coca-Cola

Petfi nder

Yoplait

Twitter

Allstate

Yahoo

Nestlé

LinkedIn

Lipton

McDonald’s

Pandora

KIND

Toyota

NBC

Th e North Face

LAY’S

Walmart

Nike

Barbie

American Airlines

GoodwillGoogleAmazonGirl Scouts of America

Johnson & JohnsonSave Th e ChildrenTrader Joe’sPayPalYMCAFedExWorld Wildlife Fund

UPS

Microsoft

Lowe’s

CVS Pharmacy

Wikipedia

Target

Dove

Whole Foods

Kellogg’s

Newman’s Own

Canon

Kraft

Samsung

Colgate

Home Depot

Disney

TOMS

Subway

L’Oréal

NPR

General Electric

Panera

State Farm

T-Mobile

Procter & Gamble

Etsy

Doritos

Hewlett-Packard

Chobani

Ford

Chase Bank

IKEA

Zappos

Pepsi

Fitbit

Annie’s Homegrown

REI

Chevrolet

MasterCard

Time Warner

Intel

Adidas

Caterpillar

Oracle

eBay

Starbucks

Method

Honda

Levi Strauss

Honest Company

AT&T

Lyft

Comcast

Th omson Reuters

Patagonia

Geico

Pampers

ESPN

Always

Virgin

IBM

Tesla

Clif Bar

United Airlines

Uniqlo

Spotify

SolarCity

Chipotle

Venmo

Medium

American Express

Lockheed Martin

Delta Air Lines

Uber

H&M

Budweiser

Kickstarter

Eileen Fisher

Morgan Stanley

Volkswagen

BMW

ExxonMobil

Pfi zer

Chevron

Boeing

Snapchat

Unilever

Red Bull

One Campaign

Heineken

Ralph Lauren

Axe

Wells Fargo

Khan Academy

Airbnb

Bank of America

Cisco

(RED)

Audi

Citi

Coors

Goldman Sachs

Marlboro

Miller Lite

VICE

Salesforce.com

Lululemon

Monsanto

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

51

52

53

54

55

56

57

58

59

60

123456789

1011

12

13

14

15

16

17

18

19

20

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23

24

25

26

27

28

29

30

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

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85

86

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100

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112

113

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119

120

121

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123

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131

132

133

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135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

Brand Ranking: Environmental ly Engaged

Page 59: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

5959

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Environmentally engaged

29enso.co/worldvalue

Goo

dwill

Goo

gle

Am

azon

Gir

l Sco

uts

of A

mer

ica

John

son

& Jo

hnso

n

Save

Th e

Chi

ldre

n

Tra

der

Joe’s

Pay

Pal

YM

CA

FedE

x

0 1 -1 +3 +4 +10 +32 -3 +6 +8

+11 -1 +1 +7 +5 +16 +8 -8 +17 -16

Wor

ld W

ildlif

e Fu

nd

UP

S

Mic

roso

ft

Low

e’s

CV

S P

harm

acy

Wik

iped

ia

Targ

et

Dov

e

Who

le F

oods

Kel

logg

’s

Difference from Overal l Brand World Value Ranking:

Environmental ly Engaged

Page 60: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6060

2016 Brand World Value Index#worldvalueBy Population SegmentNOTE:Top Moves for the Environmentally Engaged

Lin

kedI

n

Tw

itter

L’O

réal

Tra

der

Joe’s

Alls

tate

Bar

bie

Zap

pos

T-M

obile

Met

hod

Seve

nth

Gen

erat

ion

+56 +49 +37 +32 +32 +32 +29 +27 +25 +23

-23 -24 -24 -25 -27 -28 -28 -34 -39 -43

Star

buck

s

Pep

si

Mas

terC

ard

LA

Y’S

Gen

eral

Ele

ctri

c

Coc

a-C

ola

Axe

AT

&T

Dor

itos

eBay

Biggest Movers:

Environmental ly Engaged

Page 61: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6161

2016 Brand World Value Index#worldvalueBy Population Segment

Brand World Value Rankings for Optimists

TransportationThe major package delivery companies, FedEx and UPS, are both in

the top 10 for Optimists, and some airlines show big jumps (Southwest

Airlines and American Airlines).

Home ImprovementAn interesting occurrence: Optimists like Lowe’s (+12), ranking it in the

top 10 brands, but do not value Home Depot (-10) as strongly as the

general population.

FinanceOptimists value finance companies — perhaps indicating a love/hate

relationship with your finance provider depends upon your outlook

— as they rated Morgan Stanley (+28), Wells Fargo (+16), State Farm

(+14), Allstate (+14) and Chase Bank (+11).

CommunicationAnother interesting split within an industry: Optimists like Time

Warner (+26 at #71) and T-Mobile (+22 at #70) more than the general

population, but do not value AT&T as highly as others (-16, at #74).

Top rising brandsMorgan Stanley (+28), Southwest Airlines (+26), Time Warner (+26),

Twitter (+24), American Airlines (+23), T-Mobile (+22), TOMS (+21),

Toyota (+20), Canon (+18), Wells Fargo (+16), Verizon (+16), L’Oréal

(+16), Chobani (+15), State Farm (+14), Allstate (+14), FedEx (+13),

Lowe’s (+12), SunChips (+12), Chase Bank (+11)

Top decl ining brandseBay (-41), Chipotle (-25), Ben & Jerry’s (-22), Petfinder (-21), Doritos

(-20), Intel (-18), Chevrolet (-17), AT&T (-16), Disney (-15), Coca-Cola

(-12), Facebook (-12)

Defined as people who strongly agree with the statement “I am an optimistic person”.

Optimists value transportation, finance companies and some communications brands. A number of brands rise into the top 10 for Optimists:

Johnson & Johnson (+7 to #2), FedEx (+13 to #5), UPS (+4 to #7), YMCA (+7 to #8), Lowe’s (+12 to #9) and Microsoft (+4 to #10).

Page 62: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6262

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Optimists

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GoodwillJohnson & JohnsonAmazonGoogleFedExPayPalUPSYMCALowe’sMicrosoftCVS Pharmacy

Girl Scouts of America

Kellogg’s

Save Th e Children

Samsung

Target

Kraft

Subway

Colgate

Dove

Disney

Home Depot

Apple

Nestlé

Coca-Cola

Canon

Newman’s Own

Sony

TOMS

Walmart

World Wildlife Fund

Trader Joe’s

Verizon

LAY’S

Procter & Gamble

Southwest Airlines

LEGO

McDonald’s

Facebook

Yoplait

SunChips

Wikipedia

Lipton

Nike

Yahoo

General Electric

Whole Foods

Kroger

Doritos

Ben & Jerry’s

L’Oréal

Pepsi

Panera

Toyota

KIND

MasterCard

American Airlines

Chobani

NBC

Th e North Face

Ford

State Farm

Allstate

Hewlett-Packard

Seventh Generation

Pandora

Chase Bank

Petfi nder

Twitter

T-Mobile

Time Warner

Etsy

IKEA

AT&T

Starbucks

Oracle

Chevrolet

Adidas

Intel

Annie’s Homegrown

Honest Company

Barbie

Zappos

eBay

Fitbit

Geico

REI

Levi Strauss

Pampers

LinkedIn

Patagonia

Comcast

Honda

Caterpillar

NPR

Method

Clif Bar

United Airlines

Always

IBM

Lyft

ESPN

Pfi zer

Th omson Reuters

Spotify

Uniqlo

Delta Air Lines

Morgan Stanley

Venmo

Wells Fargo

Unilever

Lockheed Martin

American Express

Boeing

Chipotle

Axe

Ralph Lauren

Kickstarter

H&M

SolarCity

ExxonMobil

Tesla

Medium

Cisco

Virgin

Snapchat

Eileen Fisher

Budweiser

Bank of America

Chevron

Miller Lite

Uber

One Campaign

Volkswagen

Goldman Sachs

BMW

Red Bull

VICE

Coors

Khan Academy

Citi

Heineken

Audi

Lululemon

Salesforce.com

(RED)

Marlboro

Airbnb

Monsanto

Brand Ranking: Optimists

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6363

2016 Brand World Value Index#worldvalueBy Population Segment

25enso.co/worldvalue

NOTE:Optimists

25enso.co/worldvalue

0 Optimists Rank 1 BWV Rank 1

Amazon

-1 Optimists Rank 3 BWV Rank 2

Johnson & Johnson

+7 Optimists Rank 2 BWV Rank 9

Google

-1 Optimists Rank 4 BWV Rank 3

FedEx

+13 Optimists Rank 5 BWV Rank 18

CVS Pharmacy

+9 Optimists Rank 11 BWV Rank 20

Kellogg’s

-9 Optimists Rank 13 BWV Rank 4

Girl Scouts of America

-5 Optimists Rank 12 BWV Rank 7

Save The Children

+2 Optimists Rank 14 BWV Rank 16

Samsung

+8 Optimists Rank 15 BWV Rank 22

PayPal

-1 Optimists Rank 6 BWV Rank 5

YMCA

+7 Optimists Rank 8 BWV Rank 15

UPS

+4 Optimists Rank 7 BWV Rank 11

Lowe’s

+12 Optimists Rank 9 BWV Rank 21

Microsoft

+4 Optimists Rank 10 BWV Rank 14

Target

+9 -9 +1 -2 -10Optimists Rank 16 BWV Rank 25

Subway

Optimists Rank 18 BWV Rank 19

Kraft

Optimists Rank 17 BWV Rank 8

Colgate

Optimists Rank 19 BWV Rank 17

Dove

Optimists Rank 20 BWV Rank 10

Goodwill

Difference from Overal l Brand World Value Ranking: Optimists

Page 64: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6464

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:

Biggest Movers for

Optimists

Mor

gan

Sta

nle

y

Sout

hwes

t Air

lines

Tim

e W

arn

er

Tw

itter

Am

eric

an A

irlin

es

T-M

obile

TO

MS

Toyo

ta

Zap

pos

Ora

cle

+28 +26 +26 +24 +23 +22 +21 +20 +20 +19

+24 +24 +23 +22 +20

-18 -20 -20 -21 -21 -21 -22 -22 -25 -41

Kic

ksta

rter

Dor

itos

Lev

i Str

auss

Pet

fi nde

r

ESP

N

(RE

D)

Ben

& Je

rry’

s

Med

ium

Chi

pot

le

eBay

Biggest Movers: Optimists

Page 65: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6565

2016 Brand World Value Index#worldvalueBy Population Segment

Brand World Value Rankings for Nonprofit Engaged

Purpose-driven brandsMaking big jumps were NPR (+36), TOMS (+35), Seventh Generation

(+32), Etsy (+27), Annie’s Homegrown (+22), KIND (+20) and Wikipe-

dia (+15). Special mention should be made for Newman’s Own (+20),

which is the #4 brand for this segment, above corporate behemoths like

Google and Apple, and above food competitors like Kellogg’s and Kraft.

Information providersPeople engaged in nonprofits like information, boosting LinkedIn

(+38), NPR (+36) and Wikipedia (+15), although Facebook falls for this

group (-13).

Top rising brandsLinkedIn (+38), Uniqlo (+37), NPR (+36), TOMS (+35), Seventh Gen-

eration (+32), Petfinder (+31), L’Oréal (+30), The North Face (+27), Etsy

(+27), American Airlines (+24), Annie’s Homegrown (+22), Newman’s

Own (+20), KIND (+20), World Wildlife Fund (+14), Wikipedia (+15)

Top decl ining brandsDisney (-32), Nike (-31), Procter & Gamble (-29), Pepsi (-27), Doritos

(-26), Yoplait (-24), LAY’S (-21), Nestlé (-19), Coca-Cola (-18), Kellogg’s

(-14), Kraft (-11), Home Depot (-12), Colgate (-16), Facebook (-13)

Defined as people who strongly agree with the statement “I actively support (with money or time) nonprofits or causes working on issues I care

about”.

As people who are actively engaged with nonprofits (with time or money), it’s perhaps unsurprising that World Wildlife Fund jumps 14 places

into the top 10, which includes five nonprofits. This is a striking difference from traditional brand value studies, which do not typically include

nonprofits.

Also striking is the extent to which people engaged in nonprofits support purpose-driven brands, with many making big jumps relative to the

general population. In contrast, traditional food and product brands fare particularly poorly, with big falls for Procter & Gamble (-29), Pepsi

(-27), Doritos (-26), Yoplait (-24), Nestlé (-19), Coca-Cola (-18), Kellogg’s (-14) and Kraft (-11).

Page 66: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6666

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Non-Pro� t Engaged

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GoodwillAmazonGirl Scouts of America

Newman’s OwnGoogleYMCAJohnson & JohnsonWorld Wildlife FundSave Th e ChildrenPayPalCVS Pharmacy

Microsoft

UPS

FedEx

TOMS

Petfi nder

Wikipedia

Kellogg’s

Kraft

Dove

Lowe’s

Samsung

Apple

Home Depot

Target

Whole Foods

Seventh Generation

Trader Joe’s

Ben & Jerry’s

Subway

Coca-Cola

Canon

Colgate

Sony

LEGO

Kroger

L’Oréal

Disney

Th e North Face

Facebook

Lipton

Panera

KIND

Verizon

Etsy

SunChips

NPR

Annie’s Homegrown

Nestlé

Southwest Airlines

NBC

LAY’S

Yahoo

Chobani

Doritos

American Airlines

McDonald’s

Toyota

General Electric

Walmart

Intel

Yoplait

Allstate

State Farm

eBay

LinkedIn

Hewlett-Packard

AT&T

Uniqlo

Pandora

REI

MasterCard

IKEA

Procter & Gamble

Fitbit

Patagonia

Nike

Pepsi

Ford

Venmo

Geico

Caterpillar

Twitter

Zappos

Lyft

Starbucks

Barbie

Oracle

T-Mobile

Th omson Reuters

Method

Honda

United Airlines

Honest Company

Levi Strauss

Tesla

Adidas

Chase Bank

IBM

Time Warner

Pampers

Medium

Comcast

Clif Bar

Spotify

Eileen Fisher

Always

SolarCity

Chevrolet

Delta Air Lines

Kickstarter

Uber

Axe

Virgin

Lockheed Martin

Pfi zer

H&M

Unilever

Chipotle

Ralph Lauren

ESPN

ExxonMobil

Khan Academy

American Express

Wells Fargo

One Campaign

Morgan Stanley

Goldman Sachs

Cisco

Snapchat

VICE

Bank of America

Boeing

Budweiser

Red Bull

(RED)

BMW

Miller Lite

Salesforce.com

Chevron

Volkswagen

Airbnb

Citi

Audi

Lululemon

Coors

Marlboro

Heineken

Monsanto

Brand Ranking: Nonprofit Engaged

Page 67: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6767

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:NPO Engaged

27enso.co/worldvalue

Goo

dwill

Am

azon

Gir

l Sco

uts

of A

mer

ica

New

man

’s O

wn

Goo

gle

YM

CA

John

son

& Jo

hnso

n

Wor

ld W

ildlif

e Fu

nd

Save

Th e

Chi

ldre

n

Pay

Pal

0 0 + 4 +20 - 2 +9 +2 +14 +7 -5

+9 +2 -2 4 +35 +31 +15 -14 -11 -10

CV

S P

harm

acy

Mic

roso

ft

UP

S

FedE

x

TO

MS

Pet

fi nde

r

Wik

iped

ia

Kel

logg

’s

Kra

ft

Dov

e

Difference from Overal l Brand World Value Ranking: Nonprofit Engaged

Page 68: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6868

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Biggest Movers for

for the Nonprofi t Engaged

Lin

kedI

n

Un

iqlo

NP

R

TO

MS

Ven

mo

Seve

nth

Gen

erat

ion

Pet

fi nde

r

L’O

réal

Th e

Nor

th F

ace

Ets

y

+38 +37 +36 +35 +35 +32 +31 +30 +27 +27

-26 -26 -27 -27 -29 -29 -31 -32 -40 -49

Dor

itos

Adi

das

Pep

si

Lev

i Str

auss

Pro

cter

& G

ambl

e

Chi

pot

le

Nik

e

Dis

ney

ESP

N

Che

vrol

et

Biggest Movers: Nonprofit Engaged

Page 69: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

6969

2016 Brand World Value Index#worldvalueBy Population Segment

Brand World Value Rankings for Young & Social

Social media & onl ine brandsUnsurprisingly, social media brands score much higher for this seg-ment than for the general population: Snapchat (+79), Twitter (+74), Spotify (+37), Uber (+31), Facebook (+22), Medium (+20), Pandora (+26) and Wikipedia (+14). Facebook jumps from #27 for the general population to #5; still below web competitors Amazon (#1) and Google (#2).

Purpose-oriented brandsSome of the standard-bearers of purpose-oriented brands find a natu-ral home with this younger segment: TOMS (+30), KIND (+22) and Wikipedia (+14).

Youth-oriented products & servicesBrands that have traditionally focused on younger people find natural supporters in this segment, with a particularly large jump for Red Bull (+79), which has built its brand largely through content and sponsor-ships that travel naturally through social media. Other brands jumping for this segment include: Pampers (+44), TOMS (+30), Barbie (+30), Al-ways (+20), IKEA (+20), Samsung (+11), LEGO (+25) and Pepsi (+15).

Some retai lersSome retailers are supported far more by this segment than by the general population, including Starbucks (+51), IKEA (+20) and Target

(+17), perhaps indicating that those retailers are positioned well to grow with these customers as they age, and to benefit from this seg-ment’s natural social tendencies.

Declining brandsThere are some brands that lose ground relative to their ranking for the general population that are not a big surprise, such as General Electric (-43) and Hewlett-Packard (-64), which are naturally focused on older, enterprise customers. But there are also some surprises: Newman’s Own (-43) had a big drop, so too did Clif Bar (-40) and ESPN (-37).

Top rising brandsSnapchat (+79), Red Bull (+79), Twitter (+74),  Starbucks (+51), Pam-pers (+44), Spotify (+37), Uber (+31), TOMS (+30), Barbie (+30), Chase Bank (+26), Facebook (+22), Always (+20), IKEA (+20), Medium (+20), Target (+17), Samsung (+11), Pandora (+26), LEGO (+25), KIND (+22), Toyota (+17), Pepsi (+15), Wikipedia (+14)

Top decl ining brandsHewlett-Packard (-64), Intel (-54), Newman’s Own (-43), General Elec-tric (-43), Clif Bar (-40), ESPN (-37), Procter & Gamble (-27), Lowe’s (-26), World Wildlife Fund (-26), Home Depot (-23), Kroger (-21), UPS (-20), Johnson & Johnson (-17), Walmart (-15), Save the Children (-13)

Defined as people between 18-34 years old, who strongly or somewhat agree with the statement “I regularly post my thoughts on social media,

and not just read what others have written”.

This segment is particularly coveted by marketers: with a lifetime of consumption ahead of them, and being not just passive followers on social

media, but active sharers, these people are truly individual media channels, capable of influencing the opinion of the networks around them.

They naturally support social media and web brands, as well as purpose and youth-oriented brands.

Page 70: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7070

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Young & Social

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AmazonGoogleDisneyDoveFacebookKellogg’sMicrosoftTargetCoca-ColaGoodwillSubway

Samsung

Starbucks

PayPal

Ben & Jerry’s

LEGO

Kraft

Wikipedia

Twitter

TOMS

Apple

Doritos

CVS Pharmacy

YMCA

McDonald’s

Johnson & Johnson

FedEx

Sony

Save Th e Children

Yahoo

UPS

Whole Foods

Nike

LAY’S

Home Depot

Pepsi

Girl Scouts of America

Yoplait

Panera

Colgate

KIND

Nestlé

Pandora

Pampers

IKEA

Lipton

Lowe’s

World Wildlife Fund

Trader Joe’s

eBay

L’Oréal

Chase Bank

SunChips

Verizon

Walmart

MasterCard

Toyota

AT&T

NBC

Snapchat

Barbie

Etsy

Southwest Airlines

Always

Chipotle

Canon

Newman’s Own

Red Bull

Kroger

Chevrolet

Spotify

Procter & Gamble

T-Mobile

Honda

Petfi nder

Fitbit

Ford

General Electric

American Airlines

Adidas

Medium

Seventh Generation

Geico

Allstate

Axe

Th e North Face

LinkedIn

Patagonia

State Farm

Time Warner

Zappos

Annie’s Homegrown

NPR

Th omson Reuters

Honest Company

Caterpillar

Comcast

REI

Uber

Ralph Lauren

Levi Strauss

Morgan Stanley

United Airlines

Method

Tesla

Wells Fargo

Virgin

Lyft

H&M

Lockheed Martin

Oracle

Chobani

Venmo

Bank of America

Intel

Miller Lite

Uniqlo

ESPN

Hewlett-Packard

SolarCity

Unilever

Kickstarter

One Campaign

Eileen Fisher

Chevron

Clif Bar

American Express

Goldman Sachs

Pfi zer

Budweiser

Volkswagen

BMW

Audi

Marlboro

ExxonMobil

(RED)

Delta Air Lines

VICE

Salesforce.com

IBM

Lululemon

Citi

Heineken

Khan Academy

Coors

Boeing

Airbnb

Cisco

Monsanto

Brand Ranking: Young & Social

Page 71: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7171

2016 Brand World Value Index#worldvalueBy Population Segment

28enso.co/worldvalue

NOTE:Young And Social

28enso.co/worldvalue

+1 Social Rank 1 BWV Rank 2

Disney

+3 Social Rank 3 BWV Rank 6

Google

+1 Social Rank 2 BWV Rank 3

Dove

+6 Social Rank 4 BWV Rank 10

Facebook

+22 Social Rank 5 BWV Rank 27

Subway

+8 Social Rank 11 BWV Rank 19

Starbucks

+51 Social Rank 13 BWV Rank 64

Samsung

+11 Social Rank 12 BWV Rank 23

PayPal

-9 Social Rank 14 BWV Rank 5

Ben & Jerry’s

+13 Social Rank 15 BWV Rank 25

Kellogg’s

-2 Social Rank 6 BWV Rank 4

Target

+17 Social Rank 8 BWV Rank 25

Microsoft

+7 Social Rank 7 BWV Rank 14

Coca-Cola

+4 Social Rank 9 BWV Rank 13

Goodwill

-9 Social Rank 10 BWV Rank 1

LEGO

+25 -9 +14 +74 +30Social Rank 16 BWV Rank 41

Wikipedia

Social Rank 18 BWV Rank 32

Kraft

Social Rank 17 BWV Rank 08

Twitter

Social Rank 19 BWV Rank 93

TOMS

Social Rank 20 BWV Rank 50

Amazon

Difference from Overal l Brand World Value Ranking: Young & Social

Page 72: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7272

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:

Biggest Movers for the Young

& Social

Snap

chat

Red

Bul

l

Tw

itter

Star

buck

s

Pam

per

s

Spot

ify

Mor

gan

Sta

nle

y

Ral

ph L

aure

n

Ube

r

TO

MS

+79 +79 +74 +51 +44 +37 +34 +32 +31 +30

-33 -37 -38 -39 -40 -43 -43 -51 -54 -64

Lev

i Str

auss

ESP

N

Del

ta A

ir L

ines

Cho

ban

i

Clif

Bar

New

man

’s O

wn

Gen

eral

Ele

ctri

c

IBM

Inte

l

Hew

lett

-Pac

kard

Biggest Movers:Young & Social

Page 73: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7373

2016 Brand World Value IndexBy Population Segment

Brand World Value and Political Affiliation

We also took a look at the data through the lens of political affiliation.

Specifically we were interested to see how people who associated with

the two major political parties view these brands and rate their value to

the world. Surprisingly, there were a few things they agreed on. We will

start with these, since there is plenty that they differ on.

Both Republicans and Democrats agree that Amazon, Google and

Goodwill are in the top three. The only difference is that Democrats

rank Amazon (1) above Goodwill (2). The only other brand that people

of both parties can agree to put in their top 10 is Kellogg’s. So that is four

out of 10 they agree on. It’s a start. For their remaining six, Democrats

round out their top 10 with two nonprofit brands — Save the Children,

YMCA, and Girl Scouts of America, as well as Dove, Target, and Pay-

Pal. Republicans by contrast include the more established corporate

brands of Kraft, Johnson & Johnson, Coca-Cola, Disney, PayPal and

Girl Scouts of America. Interestingly, Democrats rate Coca-Cola much

lower (-14) than Republicans.

Some of the most striking results were how differently people from

both parties ranked other very well- known ubiquitous brands. Repub-

licans put Walmart at 32 and Democrats put it down at 70. Starbucks is

also polarizing with Democrats ranking it 24 spots higher than Repub-

licans. Maybe more predictably as a reflection of the issues they care

about, Democrats put TOMS, the original one-for-one shoe company,

at #39 and Republicans have it 38 slots lower at #77. Democrats also

rank Tesla, the electric car maker, 50 spots higher than Republicans.

Page 74: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7474

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Dems

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AmazonGoodwillGoogleYMCADoveKellogg’sSave Th e ChildrenPayPalGirl Scouts of America

TargetWorld Wildlife Fund

Ben & Jerry’s

Kraft

Johnson & Johnson

CVS Pharmacy

Apple

Disney

Newman’s Own

Home Depot

Microsoft

UPS

Facebook

Samsung

Coca-Cola

FedEx

Colgate

Subway

Wikipedia

Lowe’s

Whole Foods

Doritos

McDonald’s

Sony

Petfi nder

Yoplait

NBC

Trader Joe’s

Lipton

TOMS

eBay

Seventh Generation

LEGO

Yahoo

Intel

LAY’S

General Electric

Procter & Gamble

Starbucks

Nestlé

Canon

NPR

AT&T

IKEA

Kroger

MasterCard

Pandora

Panera

Nike

Hewlett-Packard

KIND

Levi Strauss

Honda

Adidas

Verizon

Pepsi

Th e North Face

Toyota

Southwest Airlines

SunChips

Walmart

Chipotle

REI

Annie’s Homegrown

Etsy

Allstate

L’Oréal

ESPN

Honest Company

Twitter

Chobani

Ford

Chevrolet

Patagonia

State Farm

Medium

Chase Bank

IBM

Th omson Reuters

American Airlines

Uniqlo

Always

Fitbit

Tesla

Pampers

United Airlines

Time Warner

Zappos

Clif Bar

Lyft

T-Mobile

Kickstarter

Geico

(RED)

Axe

Oracle

Barbie

LinkedIn

H&M

Method

Venmo

Eileen Fisher

American Express

Caterpillar

Khan Academy

Spotify

Comcast

Pfi zer

Delta Air Lines

SolarCity

Wells Fargo

Unilever

Ralph Lauren

Virgin

Uber

BMW

Heineken

Budweiser

Boeing

Bank of America

Cisco

Volkswagen

One Campaign

Citi

Coors

ExxonMobil

Lockheed Martin

Chevron

Miller Lite

Audi

Airbnb

Morgan Stanley

VICE

Snapchat

Salesforce.com

Red Bull

Lululemon

Monsanto

Marlboro

Goldman Sachs

Brand Ranking: Democrats

Page 75: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7575

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:

Biggest Movers for

Democrats

NP

R

(RE

D)

NB

C

Chi

pot

le

Seve

nth

Gen

erat

ion

Inte

l

Ben

& Je

rry’

s

Star

buck

s

Med

ium

Un

iqlo

+32 +22 +21 +19 +18 +17 +16 +16 +16 +16

-15 -15 -16 -17 -18 -19 -19 -22 -27 -30

Bar

bie

Exx

onM

obil

Sun

Chi

ps

Cat

erpi

llar

Loc

khee

d M

arti

n

Nes

tlé

Del

ta A

ir L

ines

Che

vrol

et

Ford

Wal

mar

t

Biggest Movers: Democrats

Page 76: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7676

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Republicans

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98

99

100

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

125

126

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

GoodwillAmazonGoogleKellogg’sKraftJohnson & JohnsonPayPalGirl Scouts of America

DisneyCoca-ColaMicrosoft

Colgate

Home Depot

Lowe’s

Dove

Subway

Nestlé

FedEx

UPS

CVS Pharmacy

McDonald’s

Procter & Gamble

YMCA

Apple

LAY’S

Samsung

Doritos

Newman’s Own

Verizon

General Electric

Save Th e Children

Walmart

Canon

Lipton

Panera

Yahoo

Facebook

Target

Pepsi

Wikipedia

Nike

eBay

Sony

Whole Foods

MasterCard

Yoplait

Ford

SunChips

Levi Strauss

Trader Joe’s

Kroger

State Farm

Hewlett-Packard

World Wildlife Fund

Southwest Airlines

LEGO

Chevrolet

Ben & Jerry’s

Allstate

NBC

Petfi nder

AT&T

L’Oréal

Annie’s Homegrown

American Airlines

Chase Bank

ESPN

Chobani

Adidas

IKEA

Honda

Starbucks

KIND

Fitbit

Delta Air Lines

Intel

TOMS

Etsy

Toyota

Caterpillar

Th e North Face

Seventh Generation

Pfi zer

Pandora

Geico

REI

IBM

T-Mobile

Boeing

Oracle

ExxonMobil

Clif Bar

Lockheed Martin

Always

Barbie

Honest Company

Time Warner

Pampers

United Airlines

Comcast

Unilever

Th omson Reuters

Chevron

Axe

Cisco

Budweiser

Twitter

Eileen Fisher

Patagonia

LinkedIn

Zappos

American Express

Khan Academy

Lyft

Ralph Lauren

Chipotle

Morgan Stanley

Medium

H&M

Venmo

Wells Fargo

SolarCity

(RED)

Citi

NPR

Uniqlo

Uber

Method

One Campaign

Spotify

Goldman Sachs

Audi

Kickstarter

Bank of America

VICE

Coors

Airbnb

BMW

Virgin

Salesforce.com

Snapchat

Heineken

Tesla

Volkswagen

Miller Lite

Lululemon

Monsanto

Red Bull

Marlboro

Brand Ranking: Republicans

Page 77: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7777

2016 Brand World Value Index#worldvalueBy Population SegmentNOTE:

Biggest Movers for

Republicans

Boe

ing

Exx

onM

obil

Pfi z

er

Che

vron

Loc

khee

d M

arti

n

Stat

e Fa

rm

Del

ta A

ir L

ines

Pro

cter

& G

ambl

e

Cis

co

Ver

izon

+32 +29 +28 +26 +25 +24 +24 +23 +22 +20

-22 -22 -23 -26 -27 -30 -32 -33 -36 -42

Pat

agon

ia

Spot

ify

Seve

nth

Gen

erat

ion

Chi

pot

le

TO

MS

Ben

& Je

rry’

s

Wor

ld W

ildlif

e Fu

nd

Kic

ksta

rter

Tesl

a

NP

R

Biggest Movers: Republicans

Page 78: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7878

2016 Brand World Value Index#worldvalueBy Population Segment

NOTE:Independents

123456789

1011

12

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32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

51

52

53

54

55

56

57

58

59

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61

62

63

64

65

66

67

68

69

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71

72

73

74

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78

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80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

100

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

125

126

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

GoodwillAmazonGoogleDisneyKellogg’sPayPalKraftCoca-ColaColgateHome DepotSave Th e Children

YMCA

Microsoft

Dove

Johnson & Johnson

UPS

Girl Scouts of America

World Wildlife Fund

Ben & Jerry’s

Samsung

Facebook

FedEx

Subway

Walmart

Lowe’s

CVS Pharmacy

Target

Wikipedia

Sony

Apple

General Electric

Doritos

Chevrolet

LAY’S

LEGO

Ford

Newman’s Own

Nestlé

Nike

eBay

Yahoo

Whole Foods

Intel

AT&T

Yoplait

Trader Joe’s

Canon

IKEA

Hewlett-Packard

Lipton

Pepsi

TOMS

KIND

Clif Bar

Th e North Face

Procter & Gamble

Kickstarter

Honest Company

Starbucks

Verizon

Always

SunChips

Southwest Airlines

Kroger

McDonald’s

Petfi nder

Panera

NBC

Adidas

Honda

Levi Strauss

Toyota

MasterCard

Seventh Generation

L’Oréal

Chobani

Pandora

Annie’s Homegrown

ESPN

Chipotle

Bank of America

Etsy

Chase Bank

Virgin

American Airlines

Allstate

Patagonia

IBM

American Express

Pampers

Spotify

Budweiser

State Farm

Barbie

SolarCity

Delta Air Lines

NPR

T-Mobile

Tesla

Caterpillar

Fitbit

Oracle

Axe

ExxonMobil

Method

United Airlines

Twitter

Medium

H&M

Coors

Wells Fargo

Lockheed Martin

Khan Academy

REI

Uniqlo

Boeing

Cisco

Zappos

Unilever

LinkedIn

Chevron

VICE

Pfi zer

Uber

Geico

Citi

BMW

Th omson Reuters

(RED)

Venmo

Eileen Fisher

Lululemon

Time Warner

Comcast

Snapchat

One Campaign

Salesforce.com

Lyft

Airbnb

Audi

Morgan Stanley

Goldman Sachs

Volkswagen

Ralph Lauren

Miller Lite

Monsanto

Red Bull

Heineken

Marlboro

Brand Ranking: Independents

Page 79: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

7979

2016 Brand World Value Index#worldvalueBy Population SegmentNOTE:

Biggest Movers for

Indys

Ban

k of

Am

eric

a

Kic

ksta

rter

Vir

gin

Clif

Bar

Bud

wei

ser

Che

vrol

et

Coo

rs

Alw

ays

Am

eric

an E

xpre

ss

Hon

est C

ompa

ny

+47 +43 +38 +32 +31 +27 +25 +23 +23 +21

-17 -19 -19 -24 -26 -29 -29 -31 -31 -36

Stat

e Fa

rm

Pet

fi nde

r

Fitb

it

Com

cast

Th om

son

Reu

ters

RE

I

Lyft

McD

onal

d’s

Gei

co

Tim

e W

arn

er

Biggest Movers: Independents

Page 80: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

8080

2016 Brand World Value Index#worldvalueBy Population Segment

Dem vs Rep vs Indy

Goodwill

Disney

UPS

Save The Children Colgate

Google

Kraft

Coca-Cola

FedEx

Amazon

Girl Scouts of America

Home Depot

Kellogg’s

Johnson & Johnson

Microsoft

Subway

PayPal

Dove

YMCA

CVS Pharmacy

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans Democrats Independents Republicans Democrats Independents Republicans Democrats Independents Republicans Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

Democrats Independents Republicans

-1 - -

-10 -5 -8

+9 +5 -15

-11 +2 -3 -2 -10 -1 -5 +1 +3 -5 -6 +3 +5 -4 -5

+1 - -

-7 +2 -1

-9 +8 +5

- - -

-11 +5 +3

-7 -4 -

-2 -1 -

-6 +1 +3

-8 -4 +3

-3 -1 -2

+11 +3 -8

+5 -6 -

Political Rank

Political Rank

Political Rank

Political Rank Political Rank Political Rank Political Rank Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

Political Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank BWV Rank BWV Rank BWV Rank BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

BWV Rank

02 01 01

21 16 19

07 11 31

17 04 09 09 17 08 13 07 05 14 15 06 05 14 15

01 02 02

19 10 13

26 09 12

03 03 03

24 08 10

25 22 18

06 05 04

20 13 11

27 23 16

08 06 07

04 12 23

15 26 20

01

11

16

06 07 08 09 10

02

12

17

03

13

18

04

14

19

05

15

20

2

4

6

8

10

12

14

16

2

4

6

8

10

12

14

16

Difference from Overal l Brand World Value Ranking: Democrats vs. Independents vs. Republicans

Page 81: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

8181

2016 Brand World Value Index

Thanks for reading.

If you have observations or ideas, please share them with us: [email protected], or join the conversation at #worldvalue.

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Page 82: 2016 - Goodwill Cincinnati · 2016-09-28 · identified sub-audiences that represent key consumer groups to better understand these consumers’ views of the brands tested, assess

2016 Brand World Value Index

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