2016 Global Stratecast CSP Financial Assurance Market ... · providers (DSPs) in different ways for different business reasons. Chief among these is the ... such as mobile data, text

2016 Global Stratecast CSP Financial Assurance

Market Leadership Award

2016

BEST PRACTICES RESEARCH

© Frost & Sullivan 2017 2 “We Accelerate Growth”

Contents

Background and Company Performance ..................................................................... 3

Introduction .................................................................................................... 3

Industry Challenges .......................................................................................... 5

Stratecast Financial Assurance Market Assessment ................................................ 6

WeDo Technologies........................................................................................... 7

WeDo Market Leadership ................................................................................. 10

Conclusion ..................................................................................................... 13

Significance of Market Leadership ........................................................................... 14

Key Performance Criteria ....................................................................................... 15

The Intersection between 360-Degree Research and Best Practices Awards .................. 16

Best Practices Recognition: 10 Steps to Researching, Identifying, and Recognizing Best Practices ............................................................................................................. 17

About ODAM ........................................................................................................ 18

About Stratecast .................................................................................................. 18

About Frost & Sullivan .......................................................................................... 18



Background and Company Performance

Introduction

The global communications market now embodies more than just a network connection. In

fact, communication service providers (CSPs) are transforming into digital services

providers (DSPs) in different ways for different business reasons. Chief among these is the

combination of digital services capabilities from third parties with network access channels

such as mobile data, text messaging, and social network links. There are many moving

parts to such services, which the customer holds the CSP accountable for relative to

secure delivery of the service at a price that is both affordable to the customer and

profitable for the CSP and its partners.

Source: Stratecast

Partner ecosystems continue to grow in the evolving communications marketplace.

Service complexity mounts. Assuring that each service offering meets business level

design requirements and delivers the right capabilities for the right remuneration amount,

involves three key ODAM1 (operations, orchestration, data analytics, and monetization)

functions collectively known as Financial Assurance.

1 For more information about ODAM, see "About ODAM" on page 18.



Stratecast has taken a deep dive into the Financial Assurance2 business solution segment,

which is defined through the confluence of three business management disciplines as

noted in the figure below.

Source: Stratecast

These three domains are:

• Revenue Assurance – Revenue Assurance is the identification and elimination of

unbilled revenue associated with the use of customer services. This situation is

generally a result of misaligned processes or internal mismanagement of the data

flowing between systems and/or partners. A revenue assurance condition can also

come from a lack of coordination between the network, internal business systems,

or partner channels.

• Margin Assurance – Margin Assurance is a diverse set of purpose-built analytics

that give CSPs additional tools—outside of traditional Revenue Assurance and Fraud

Management—to reduce costs and increase revenue. It is a rapidly changing

2 The capitalization of Financial Assurance, Revenue Assurance, Fraud Management, and Margin

Assurance is done purposefully throughout this award to highlight the importance of these terms.

Regardless of whether the term refers to the market (or sub-market), a solution or set of solutions,

or to a discipline, the full name with capital letters, is used and not abbreviated. Common

abbreviations include RA for Revenue Assurance and FM or FMS for Fraud Management or Fraud

Management Systems. Financial Assurance and Margin Assurance are less common names with no

immediately recognizable abbreviation.



environment that centers not just on internal CSP cost containment but on the hunt

for new ways to monetize business insight while delivering customer value. New

business opportunities for both suppliers of Margin Assurance solutions and the

CSPs that use these tools to improve their business processes continue to take

shape.

• Fraud Management – Communications fraud has been defined by the TM Forum

as: “the intentional action(s) by an individual, group (e.g., syndicate), or enterprise

(e.g., partner) to receive, through deception, products, services and/or revenues

from the target service provider(s) without remitting expected value for those

products or services.”3 Fraud Management is the identification and remediation of

fraud-based activities relative to network-based services. With increasing service

complexity and sources of solution capabilities, the number of fraud opportunities is

escalating exponentially. Hence, the need for Fraud Management solutions to

address each potential fraud option is also accelerating.

Industry Challenges

Each Financial Assurance component—Revenue Assurance, Fraud Management, and

Margin Assurance—is critical to the success of the global CSP marketplace. This is

especially relevant as new business models, complex service offers, and increasing

external partnerships expand the need for these management disciplines beyond their

traditional boundaries.

Revenue Assurance solutions verify that all revenue that should be accounted for is

accounted for—that no revenue “leaks” occur within any business or operations process.

With more than a 20-year history, it is easy to falsely conclude that all of the leaks that

ever were, are already plugged. However, Revenue Assurance is a job that is never

“done,” due to the rapid and continual change in devices, networks, services, and partners

contributing to the complex services that define the communications marketplace.

Many of the new CSP business models involving partnerships raise the level of complexity

in service delivery and asset coordination. In turn, the partner remuneration process now

incorporates added challenges tied to both internal and external business needs, opening

the door to a new set of potential revenue leakage problems.

Fraud Management is designed to stop the fraudulent use of services that can occur from

external entities gaining unauthorized access to service or network resources. It is also

designed to identify inconsistencies from potential internal resource mismanagement.

Unauthorized service usage, in any form (internal or external), only generates costs

without a corresponding level of revenue generation. A solution that identifies and

remedies such situations is a form of cost assurance.

Margin Assurance is a newer discipline enabled by analytics and fueled by an underlying

need to improve profit margins. In the world of ODAM, analytics has become a buzzword

3 TM Forum document GB954 Fraud Classification Guide, Version 2.4, December, 2013.



wherever there is data to analyze. Within the communications industry, there is no lack of

data—it is all Big Data. To provide resolution to specific business problems and to help

mitigate those problems, e.g., improving profitability (margin), “purpose-built analytics”

are applied to the data collected from all applicable sources, particularly from billing data

and direct cost information.

Stratecast Financial Assurance Market Assessment

Stratecast's 2016 assessment of the Financial Assurance market will be released in the

coming weeks.4 This report examines the major global suppliers offering Financial

Assurance solutions as well as an evolving crop of additional suppliers. The report

discusses the importance of each part of the Financial Assurance domain and provides a

market share analysis of the 46 identified suppliers within this market. The report also

assesses the direction each of the three markets that define Financial Assurance is

heading in the coming months, and why.

The findings, as published in this report, show that WeDo Technologies leads in market

share for the global CSP Financial Assurance market. Stratecast believes that WeDo

addresses approximately 12% of the Financial Assurance market based on revenue

collected from the sale of these solution capabilities. The next four competitors address

approximately 11%, 9%, 9%, and 8% of the market respectively by revenue.

For this report, Stratecast examined and interviewed 46 Financial Assurance suppliers that

address one or more of the above mentioned market segments—that total includes 31

suppliers that offer Revenue Assurance solutions, 38 that offer Fraud Management

solutions, and 26 that offer Margin Assurance solutions. Many suppliers provide solutions

that cover all three Financial Assurance functions.

Stratecast revenue estimates include vendors with software solution offerings that obtain

revenue from license fees, maintenance fees, services associated with the initial

installation and configuration of a solution, service bureau fees, cloud services fees, and

installed solutions managed by a supplier. Internal CSP spending attributed to internal

work teams or assistance from professional services consulting resources is not included.

In addition, hardware-related revenue and revenue generated by systems integrators or

companies without their own Financial Assurance solutions are not included. The

professional services fees for integration of new solutions with existing systems, and

updates to CSP business processes are also not included in the market share analysis.

The market share analysis is developed by analyzing multiple sources including

information supplied to Stratecast through direct interviews, information from public

sources, and raw market data. The analysis is developed from 2015 company-level

revenue, projections of future earnings, global financial market insights, as available, and

our strategic acumen concerning Financial Assurance functions.

4 Stratecast report, Global CSP Financial Assurance 2016 Edition: Market Forecast, Market Share analysis, and Supplier Assessment, to be published December, 2016.





RAID Telecom is a modular platform, which is designed to allow WeDo's CSP customers

to purchase only the functionality needed to address current business issues, but with the

flexibility to address others when necessary. As described by WeDo, the various modules

include:

• RAID Revenue Assurance – This module provides the ability to respond to both

current and future needs, ensuring services are billed for accurately, and collected

for accurately. Revenue Assurance enables CSPs to reduce revenue leakage,

improve margins, and capture more earnings by improving the customer

experience and reducing customer churn.

• RAID Fraud Management – Fraud Management provides real-time fraud

protection by identifying suspicious or fraudulent activity. The module offers

visibility, automation, flexibility, and scalability to protect today’s rapidly changing

telecom environments against increasingly sophisticated fraud threats.

• RAID Partner Incentives Assurance – This module enables CSPs to keep new

customer acquisition costs at a minimum. Partner Incentives Assurance

identifies fraudulent activity, classifies and profiles partners, as well as accessing

the efficiency of incentive schemes.

• RAID Supplier Cost Assurance – Supplier Cost Assurance monitors the

procurement process. It audits purchase orders and payments, related invoices,

and contracts. The module also evaluates the relationships between CSPs or

internal approvers and suppliers looking for fraudulent behaviors.

• RAID Customer Collections Assurance – This module allows CSPs to monitor

the efficiency of the customer credit scoring process, along with collections and

dunning strategies. Customer Collections Assurance also measures the

performance of internal and external debt recovery agencies.

• RAID Equipment Management Assurance – Equipment Management

Assurance audits activities and systems related to inventory management,

covering a CSP's physical assets deployed in customer installations. The module

also supports CSPs in keeping inventory costs under control, while avoiding

revenue losses either from wrong or late provisioning, or due to increased costs

caused by obsolete or defective equipment.

• RAID Order Handling Assurance – This module enables CSPs to measure and

improve order management performance, by monitoring provisioning orders, costs,

delays, and system outages. Order Handling Assurance also controls backlog

task size, and supports CSPs in identifying underperforming systems, teams, and

process designs.

• RAID Customer Problem Handling Assurance – Customer Problem Handling

Assurance audits the internal process of customer incidents resolution, from

creation through problem solving. The module also monitors resolution accuracy,

customer satisfaction, resolution time, costs, and compensation measures.



• RAID Service Problem Management Assurance – This module allows CSPs to

have a proactive analysis of incidents and problems occurring with their service

delivery. Service Problem Management Assurance also audits the relationship

between resource outages and customer incidents.

• RAID Bill Inquiry Assurance – Bill Inquiry Assurance monitors customer bill

inquiries and credits related to those inquiries. This module provides insights into

both billing performance, and into the customer care organization performance.

• RAID Workforce Management Assurance – This module continuously monitors

the CSP field staff activities, and profiles the work force based on their activities

and outcomes. Workforce Management Assurance also monitors costs related

to overstaffing, overtime, travel costs, service levels achievements, and invoice

disputes.

• RAID Resource Trouble Management Assurance – Resource Trouble

Management Assurance provides CSPs with a specific set of controls to ensure

proactive analysis of incidents occurring within their network resources.

Different Financial Assurance users within a CSP organization need different levels of, and

focus points around, information. For example, a business analyst may need the details

concerning a specific instance of revenue leakage or fraud to resolve a problem, while an

executive requires a summarized view of the same information. RAID Telecom provides

business sensors that graphically represent key performance indicator (KPI) data, and that

provide the key metrics that each type of user needs, which are configured based on the

user’s position within the organization.

RAID Telecom supplies integrated rules-based case management to prioritize and

resolve identified risks more efficiently. To provide an integrated vision of how risks are

impacting an organization’s overall performance for managers and executives, RAID offers

a “Balance Scorecard” that links strategic objectives from the organization to the KPIs

from the solution.

WeDo’s other solutions, which support the Stratecast definition of Margin Assurance,

include:

• ShapeTelecom – Designed to improve the effectiveness of marketing campaigns,

increase customer satisfaction, and improve customer loyalty. The solution addresses

such business function areas as: profitability, customer optimization, churn, social

value, and monetization.

• netClarus TRAFFIC – This solution provides network traffic analysis for planning and

traffic cost management and is offered as a SaaS solution. netCLARUS TRAFFIC is

designed to enable CSPs to optimize traffic cost management, prioritize voice peering,

reduce OPEX, and maximize profit.

• IncentivesBroker – CSPs use dealers and indirect sales channels to sell their

products and attract and retain customers. IncentivesBroker provides incentive

management, assuring the compensation processes, while reducing costs and dealer



fraud.

• CollectionsBroker – Revenue loss due to customer bad debt can be significant.

CollectionsBroker provides credit control and collections management, and

integrates with existing network and business systems. The solution also includes a

negotiation module to manage payment agreements from establishment to conclusion,

and an external collections module to manage the interaction with external collection

agencies.

Stratecast Insights

Change has long been the norm within the global communications marketplace, but the

level of change today and coming tomorrow is at a level never before seen. Many CSPs

are attempting to become more agile—to become digital service providers and compete

with so-called over-the-top (OTT) providers of customer-desired services. Networks are

moving quickly towards virtualized software-driven functions integrated with existing

network nodes, thereby creating a very complex hybrid network environment from which

to operate for the next several years. Expansion of service opportunities through use of

5G technology is just around the corner. In addition, partnerships are becoming

increasingly important as CSPs look to counter pressures on revenue with new ways of

doing business. The level of change from each of these business opportunity windows

makes Financial Assurance more important than ever.

Stratecast believes that WeDo Technologies is the revenue leader in overall

Financial Assurance. As Financial Assurance opportunities continue to evolve,

Stratecast expects WeDo to grow its market presence in not only the

communications sector but within each of its target markets, including retail,

energy, and healthcare services.

WeDo Market Leadership

The 2016 Stratecast Global Market Leadership Award in CSP Financial Assurance is judged

based on ten criteria detailed later in this document. WeDo Technologies was compared

against two other leading suppliers in the CSP Financial Assurance space.

The following details a selection of the comparisons from the ten criteria. The data behind

the comparisons comes from the soon to be published Stratecast report: Global CSP

Financial Assurance 2016 Edition: Market Forecast, Market Share Analysis, and Supplier

Assessment.

Implementation Excellence

Stratecast recognizes that to be a leader in CSP Financial Assurance, in an individual

segment of CSP Financial Assurance, or in any of the areas of CSP ODAM, a supplier must

be able to implement the solutions they have sold; each and every time.

Stratecast's knowledge of the excellence in implementation with regard to WeDo is well

founded based on several customer testimonials, continued press from WeDo that

identifies CSPs by name, and the ongoing discussions Stratecast has with both WeDo and



its competitors. Together, these actions indicate that the company is keeping its existing

customers happy as it continues to gain new ones in all aspects of its current and

developing business strategy.

In addition, both the Financial Assurance market, and the ODAM market in general, is

becoming more accepting of cloud-enabled solutions, which will reduce implementation

complexity. WeDo shared with Stratecast that it has spent the last few years re-tooling its

solutions to better support cloud-based deployments and expects the number of cloud-

based deployments to increase significantly in the coming months.

Brand Strength

Brand is often of great importance to a customer when choosing a product for purchase.

This is true of consumer goods and it holds for CSPs when they choose their ODAM

systems with price tags that usually reach into the millions of dollars. In the area of CSP

Financial Assurance, CSPs trust a supplier’s ability to assure their revenue—the revenue

measured in millions or even billions of dollars that enables them to stay in business. This

trust is bestowed on software and services suppliers when the observed quality of a

software solution and the accompanying services repeatedly delivers success in the

markets they serve. Trust in the products and services delivered by a supplier are of

utmost importance.

Stratecast is certain revenue correlates strongly with CSP brand trust. WeDo leads the

Financial Assurance market as measured by revenue and it also has a global customer

base of over 190 CSPs. This level of market penetration should reinforce WeDo as an

organization with very strong brand strength.

Product Quality

Similar to the previous two criteria, product quality is very important to CSPs, who expect

any solution they purchase to not only work as promised, but to meet their specific

business needs within the timeframe of delivery they agree to with the software supplier.

Poor quality solutions immediately cause issues with the CSP customer and, bad news

travels fast, which is hard to overcome within the communications marketplace.

Stratecast is certain market strength indicates that CSP customers continue to put trust in

a supplier, the quality of their products, and in the supplier's ability to satisfy all needed

business change needs in order for the new solution to operate effectively. WeDo’s ability

to lead the Financial Assurance market over the last few years is a strong indicator that its

CSP customers find the company's products and solution delivery capabilities to either

meet or exceed expectations.

Customer Purchase Experience, Customer Ownership Experience, and Customer

Service Experience

Often, when thinking of customer purchase, customer ownership, or customer service

experiences, one relates those experiences to one’s own life. Even the definitions of these

criteria are easy to relate:



• Customer Purchase Experience - Customers feel like they are buying the most

optimal solution that addresses both their unique needs and their unique

constraints.

• Customer Ownership Experience – Customers are proud to own the company’s

product or service, and have a positive experience throughout the life of the

product or service.

• Customer Service Experience – Customer service is accessible, fast, stress-free,

and of high quality.

Whether we are looking at our own experiences or examining the experiences of a CSP

buying ODAM systems with million dollar price tags, the purchase experience, the

ownership experience, and the customer service experience are extremely important.

When a company is the market leader of a highly competitive market such as the CSP

Financial Assurance market, this provides a level of proof that the company is highly

regarded by its customers. WeDo leads this market for the second time and has over

190 CSPs as customers around the world. Stratecast believes this is a strong indication

that the customer purchase experience, the customer ownership experience and the

customer service experience provided by WeDo Technologies are excellent.



Conclusion

Stratecast recently concluded its most recent assessment of the global CSP Financial

Assurance market. In so doing, Stratecast analyzed the insights from more than 45

suppliers, covering various aspects of the CSP Financial Assurance marketplace, which

includes Revenue Assurance, Fraud Management, and Margin Assurance capabilities.

Stratecast analysis of the global Financial Assurance market revealed that WeDo leads in

market share based on 2015 supplier revenue. Stratecast analysis also concluded that

WeDo presently addresses approximately 12% of this market by earned revenue, as

shown in the figure below:

Source: Stratecast

In recognition of WeDo's ability to lead in market share and address CSP key

challenges, Stratecast awards the 2016 Stratecast Global Market Leadership

Award in CSP Financial Assurance to WeDo Technologies.



Significance of Market Leadership

Ultimately, growth in any organization depends upon customers purchasing from your

company, and then making the decision to return time and again. Loyal customers

become brand advocates; brand advocates recruit new customers; the company grows;

and then it attains market leadership. To achieve and maintain market leadership, an

organization must strive to be best-in-class in three key areas: understanding demand,

nurturing the brand, and differentiating from the competition.

Understanding Market Leadership As discussed on the previous page, driving demand, strengthening the brand, and

competitive differentiation all play a critical role in a company’s path to market leadership.

This three-fold focus, however, is only the beginning of the journey and must be

complemented by an equally rigorous focus on the customer experience. Best-practice

organizations therefore commit to the customer at each stage of the buying cycle and

continue to nurture the relationship once the customer has made a purchase. In this

manner, such companies build a loyal, ever-growing customer base and methodically add

to their market share over time.



Key Performance Criteria

For the Market Leadership Award, Stratecast | Frost & Sullivan analysts focused on

specific criteria to determine the areas of performance excellence that led to the

company’s leadership position. The criteria that were considered include (although not

limited to) the following:

Criterion Requirement

Growth Strategy Excellence Demonstrated ability to consistently identify, prioritize,

and pursue emerging growth opportunities

Implementation Excellence

Processes support the efficient and consistent

implementation of tactics designed to support the

strategy

Brand Strength The possession of a brand that is respected, recognized,

and remembered

Product Quality

The product or service receives high marks for

performance, functionality and reliability at every stage

of the life cycle

Product Differentiation

The product or service has carved out a market niche,

whether based on price, quality, uniqueness of offering

(or some combination of the three) that another

company cannot easily duplicate

Technology Leverage

Demonstrated commitment to incorporating leading

edge technologies into product offerings, for greater

product performance and value

Price/Performance Value Products or services offer the best value for the price,

compared to similar offerings in the market

Customer Purchase Experience

Customers feel like they are buying the most optimal

solution that addresses both their unique needs and

their unique constraints

Customer Ownership Experience

Customers are proud to own the company’s product or

service, and have a positive experience throughout the

life of the product or service

Customer Service Experience Customer service is accessible, fast, stress-free, and of

high quality



The Intersection between 360-Degree Research and Best Practices Awards

Stratecast | Frost & Sullivan’s 360-degree

research methodology represents the

analytical rigor of our research process. It

offers a 360-degree-view of industry

challenges, trends, and issues by integrating

all 7 of Stratecast | Frost & Sullivan's

research methodologies. Too often,

companies make important growth decisions

based on a narrow understanding of their

environment, leading to errors of both

omission and commission. Successful growth

strategies are founded on a thorough

understanding of market, technical,

economic, financial, customer, best

practices, and demographic analyses. The

integration of these research disciplines into

the 360-degree research methodology

provides an evaluation platform for

benchmarking industry players and for

identifying those performing at best-in-class levels.

360-DEGREE RESEARCH: SEEING ORDER IN

THE CHAOS



Best Practices Recognition: 10 Steps to Researching, Identifying, and Recognizing Best Practices

Stratecast | Frost & Sullivan Awards follow a 10-step process to evaluate award

candidates and assess their fit with select best practice criteria. The reputation and

integrity of the Awards are based on close adherence to this process.

STEP OBJECTIVE KEY ACTIVITIES OUTPUT

1 Monitor, target, and screen

Identify award recipient candidates from around the globe

• Conduct in-depth industry research

• Identify emerging sectors • Scan multiple geographies

Pipeline of candidates who potentially meet all best-practice criteria

2 Perform 360-degree research

Perform comprehensive, 360-degree research on all candidates in the pipeline

• Interview thought leaders and industry practitioners

• Assess candidates’ fit with best-practice criteria

• Rank all candidates

Matrix positioning all candidates’ performance relative to one another

3

Invite thought leadership in best practices

Perform in-depth examination of all candidates

• Confirm best-practice criteria

• Examine eligibility of all candidates

• Identify any information gaps

Detailed profiles of all ranked candidates

4

Initiate research director review

Conduct an unbiased evaluation of all candidate profiles

• Brainstorm ranking options • Invite multiple perspectives on candidates’ performance

• Update candidate profiles

Final prioritization of all eligible candidates and companion best-practice positioning paper

5

Assemble panel of industry experts

Present findings to an expert panel of industry thought leaders

• Share findings • Strengthen cases for candidate eligibility

• Prioritize candidates

Refined list of prioritized award candidates

6

Conduct global industry review

Build consensus on award candidates’ eligibility

• Hold global team meeting to review all candidates

• Pressure-test fit with criteria • Confirm inclusion of all eligible candidates

Final list of eligible award candidates, representing success stories worldwide

7 Perform quality check

Develop official award consideration materials

• Perform final performance benchmarking activities

• Write nominations • Perform quality review

High-quality, accurate, and creative presentation of nominees’ successes

8

Reconnect with panel of industry experts

Finalize the selection of the best-practice award recipient

• Review analysis with panel • Build consensus • Select winner

Decision on which company performs best against all best-practice criteria

9 Communicate recognition

Inform award recipient of award recognition

• Present award to the CEO • Inspire the organization for continued success

• Celebrate the recipient’s performance

Announcement of award and plan for how recipient can use the award to enhance the brand

10 Take strategic action

Share award news with stakeholders and customers

• Coordinate media outreach • Design a marketing plan • Assess award’s role in future strategic planning

Widespread awareness of recipient’s award status among investors, media personnel, and employees



About ODAM

The processes and tools that communications service providers (CSPs) have utilized to run

their businesses have changed over time. More than a half-century ago, CSP network and

business management processes were manual (OAM&P). As CSPs evolved over the years,

so did the operations support systems (OSS) and business support systems (BSS) that

address CSP business and network management needs. In recent years, the lines between

OSS and BSS have become less clear, with much overlap. In addition, the roles in which

OSS and BSS operate have expanded beyond traditional boundaries. As such, Stratecast

now uses the term Operations, Orchestration, Data Analytics & Monetization (ODAM) to

encompass both the traditional OSS and BSS functions and the new areas in which

business and operations management must now work together, including virtualized

networks and telecom data analysis.

About Stratecast

Stratecast collaborates with our clients to reach smart business decisions in the rapidly

evolving and hyper-competitive Information and Communications Technology markets.

Leveraging a mix of action-oriented subscription research and customized consulting

engagements, Stratecast delivers knowledge and perspective that is only attainable

through years of real-world experience in an industry where customers are collaborators;

today’s partners are tomorrow’s competitors; and agility and innovation are essential

elements for success. Contact your Stratecast Account Executive to engage our experience

to assist you in attaining your growth objectives.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth

and achieve best in class positions in growth, innovation and leadership. The company's

Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined

research and best practice models to drive the generation, evaluation and implementation

of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in

partnering with Global 1000 companies, emerging businesses and the investment

community from 31 offices on six continents. To join our Growth Partnership, please visit

http://www.frost.com.

Documents

2016 Global Stratecast CSP Financial Assurance Market ... · providers (DSPs) in different ways for different business reasons. Chief among these is the ... such as mobile data, text