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2016 ANNUAL REPORT
HIGHLANDS RANCH COMMUNITY ASSOCIATION
LIVE LIFE THE WAY IT WAS INTENDED
w w w . H R C A o n l i n e . o r g2
LEADERSHIP
Dennis SeymourDirector
Term Expires: March 2018
Melissa ParkDirector
Term Expires: March 2018
Jerry Flannery CEO/General Manager
Highlands Ranch Community Association
Jeff Suntken Director
Term Expires: March 2017
Scott LemmonDirector
Term Expires: March 2018
Brock NorrisDirector
Term Expires: March 2017
BOARD OF DIRECTORS - HRCA is governed by a five-member volunteer Board of Directors. Members serve two-year staggered terms and set policy for the community in order to manage the duties of the Association.
The Board of Directors can be contacted by emailing:
Annual Report 2016
HIGHLANDS RANCH COMMUNITY ASSOCIATION Highlands Ranch Community Association (HRCA) is a nationally award-
winning non profit community association for more than 33,000 households in Highlands Ranch. HRCA maintains four recreation facilities, provides architectural control and covenant enforcement,
youth and adult arts and educational opportunities, sports and fitness programs, and aquatic experiences for all ages. HRCA manages
8,200 acres of open space in the Backcountry Wilderness Area and hosts more than 100 community events each year. Highlands Ranch is
consistently ranked as one of the best places to live in the nation.
HRCA STRUCTURE HRCA is a proactive organization governed by a five-member volunteer Board of Directors. Highlands Ranch is divided into 93 Delegate Districts. Delegates are elected by their districts residents to represent their neighborhoods. Delegates propose amendments and make recommendations to the Board of Directors on various matters outlined in the Community Declaration.
Find more details on the Board and Delegates at HRCAOnline.org/Leadership.
ARTS & EDUCATION - HRCA's Arts and Educational Classes expand horizons of both young and old. Preschool and Enrichment programs offer developmentally appropriate activities, which give children the foundation for future academic learning. Senior classes and programs are geared specifically for seniors who want to become or remain active.
AQUATICS - Learn to swim for safety or take up snorkeling or stand-up paddleboarding, just for the fun of it. HRCA's aquatics programs help to assure a lifetime of enjoying water activities.
SPORTS & FITNESS - Sports and recreation go hand-in-hand and the HRCA has opportunities for you to participate!
BACKCOUNTRY - HRCA's first priority and consideration is always to ensure the wildlife and habitat will continue to thrive in the Backcountry Wilderness Area. Our trails are designed to minimize impact by building them in strategically less vital areas and using less intrusive building techniques.
COMMUNITY EVENTS - HRCA, in partnership with it's non profit, the Cultural Affairs Association (CAA), produces over 100 events and programs from small and intimate affairs to large community events and festivals that enrich the lives of Highlands Ranch and surrounding community residents.
PROGRAMS, ACTIVITIES, & EVENTS
A N N U A L R E P O R T 2 0 1 6 3
The Vision for the Future is the ideal desired condition of the community at some future point in time – typically decades away. The Vision is a dream rooted in reality that may contain some existing conditions to be preserved, along with future ambitions to be strived for that are consistent with its vision.
PUBLIC SERVICES: Provide discounted services through negotiated volume rates which benefit our residents by providing community services at a lower cost.
BACKCOUNTRY WILDERNESS AREA: Provide members with unprecedented opportunities to enjoy nature, while protecting and conserving natural, cultural, archaeological, and historical resources for the enjoyment of future generations.
RECREATION FACILITIES: Strive to keep the HRCA recreation centers equipment and services equal to private facilities in the area. The facilities will be operated efficiently to provide significant value, recreational programs, and opportunities for all members.
OPERATIONAL EXCELLENCE: Optimize processes, people and products, so customer satisfaction and financial results are maximized through a culture of continuous improvement.
COMMUNITY: Partner with and influence local and regional agencies and organizations to enhance the quality of life enjoyed by the residents of Highlands Ranch. Enhance community lifestyle by providing community events that bring people together through leadership and volunteerism.
VISION FOR THE FUTURE
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PERFORMANCE ELEMENTSThe Highlands Ranch Community Association (HRCA) utilizes Key Performance Indicators (KPI's) to help define and measure progress toward our organization's objectives and goals. Each department ensures that these KPI's align with the Board of Directors' mission and vision for the organization, and strengthens our strategic goals and objectives.
OPERATIONAL EXCELLENCE
HRCA provides and maintains
Four First Class Facilities
with over 2 Million Visitors annually.
Providing the most up-to-date equipment, each facility works
to control costs, purchase responsibly, care for all equipment
as needed, and provide outstanding programs, services,
education and training for our members.
SAFETY
Safety is the top priority in the HRCA. We strive to maintain a safe
environment for all employees and our members at large.
HRCA is proud that it currently has a Workers Compensation Experience Modification
Rating of .56
PROGRAM & EVENT SUCCESS
HRCA continues to attain its goal to create and maintain a positive satisfaction rate
from current program participants. Events enhance the quality of life in
our community and are consistent with our motto of living intentionally.
CUSTOMER SATISFACTION, MEMBER RETENTION
HRCA maintains and provides first-class facilities and superior programs, classes, and events. Through surveys, HRCA can ensure that the experiences for members meet their needs, peaks their interest, and
keep them coming back.
A N N U A L R E P O R T 2 0 1 6 5
PERFORMANCE ELEMENTSThe Highlands Ranch Community Association consistently defines and measures progress toward the organization's objectives and goals to ensure our progress aligns withour mission and vision for the organization.
HRCA ASSESSMENT DOLLARS
Pay for the operations and maintenance of our Recreation Centers and Covenant Control
in our community.
$17,377,350
100 COMMUNITY EVENTS
Enhance the quality of life in Highlands Ranch.
127,000 ATTENDEES
ANNUAL FACILITY VISITORS
Visit our four Recreation Centers annually.
2 MILLION
LONG-TERM PLANNING
Planning for future budgets provides input on future
operational needs, capital purchases, and reserve
replacement.
CAPITAL RESERVES
95,234RESIDENTIAL
INPROVEMENT SUBMITTALS
Landscape and exterior improvements and renovations.
657,000
ACRES OF BACKCOUNTRY
WILDERNESS AREA Live in 34,318 households
RECREATION PROGRAM PARTICIPANTS
Enjoy a variety of classes, camps, recreational programs, and events.
8,200
RANCH RESIDENTS
Live in 34,318 households
96,584
501(C) 3HRCA'S NON PROFITS
Highlands Ranch Cultrual Affairs Association Highlands Ranch Community Scholarship Fund Backcountry Conservation and Education Fund.
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HRCA is structured
as a 501(c)4
and has elected
certain guidelines
for governing
its financial
activities. To ensure
observance of
limitations and
restrictions on the
use of financial
resources, the
Association
maintains its
accounts using
fund accounting.
Financial resources,
including
assessment
revenues, are
classified for
accounting and
reporting purposes.
FINANCIAL RESULTS
Debt Service17%
Recreation Programs
4%
Facilities Operations & Maintenance
63%
Fund Reserves & Capital Projects
16%
RECREATION FUND EXPENSES
Community Events10%
Fund Reserves & Capital Projects
2%
Administrative Operations
88%
ADMINISTRATIVE FUND EXPENSES
Community Events
13%
Assessments, Fees &
Operations87%
ADMINISTRATIVE FUND REVENUES
Recreation Programs
23%
Facilities Operations & Maintenance
4%
Assessments & Fees73%
RECREATION FUND REVENUES
YOUR ASSESSMENT DOLLARS AT WORK
A N N U A L R E P O R T 2 0 1 6 / 2 0 1 7 7
Budgets are available online at www.HRCAonline.org/Budget.
The HRCA budget anticipates the level of services to be provided, the costs of doing so, and the funds that will be available to provide these services. Types of services and facilities provided are determined by the Community Declaration. The Board of Directors determines
the level of service with input from membership, committees, and delegates.
COMMUNITY IMPROVEMENT
SERVICES
ADMINISTRATION AND MANAGEMENT OF FOUR RECREATION CENTERS
PROGRAMS, CAMPS, CLASSES, & EVENTS
are paid for by entrance fees and not Assessment Dollars.
INCREASES PROPERTY VALUES
CONTRIBUTES TO QUALITY OF LIFE
BACKCOUNTRY WILDERNESS AREA MANAGEMENT AND
MAINTENANCE
$24,000,000 ANNUAL BUDGET
Program areas work to control costs, purchase responsibly, and care for
all equipment as appopriate.
ADVENTURE - CHOICES - COMMUNITY - CULTURE - VALUE2017/2018 COMMUNITY & CULTURAL EVENTS
2017April 7 Dueling Pianos ShowApril 8 Kids' ExpoApril 8 Spring Fling Wine TastingApril 15 Easter Egg HuntApril 21-23 Home Improvement ExpoApril 25 Volunteer FairApril 29 9Health FairMay 1 HR Community Scholarship Award CeremonyMay 1 Pottery SaleMay 5 Taste of Highlands RanchMay 6 The Highlands Ranch Encore Chorale Spring ConcertMay 7 Farmers' & Street Market (Start)May 7 Computer/Electronics Recycling/Paper ShreddingMay 13 Mother's Day 5KMay 19, 20 Ladies' Fishing on the FlyMay 20 Hooked on FishingMay 26 Culture on the GreenJune 3 Higlands Ranch Beer FestivalJune 8 Summer Concert SeriesJune 15 Summer Concert SeriesJune 17 Classic Car ShowJune 22 Summer Concert SeriesJune 29 Summer Concert SeriesJune 30 Culture on the GreenJuly 4 July 4th Parade/Celebration/FireworksJuly 4 July 4th Independence Day 5KJuly 6 Summer Concert SeriesJuly 13 Summer Concert SeriesJuly 15 Oaked and Smoked TastingJuly 20 Summer Concert SeriesJuly 21 Elk Hunt Banquet and AuctionJuly 22 Touch-a-TruckJuly 27 Summer Concert SeriesJuly 28 Culture on the GreenJuly 31 Pottery SaleAugust 2 Highlands Ranch Mountain Bike Race SeriesAugust 4 Film in the ParkAugust 5 Splash Mash Dash Kids TriathlonAugust 9 Highlands Ranch Mountain Bike Race SeriesAugust 10 Jazz at the MansionAugust 11 Film in the ParkAugust 11, 12 Ladies' Fishing on the FlyAugust 16 Highlands Ranch Mountain Bike Race SeriesAugust 18 Film in the ParkAugust 18 Rotary Peach SaleAugust 23 Highlands Ranch Mountain Bike Race SeriesAugust 31 Summer's Sunset ConcertSeptember 7-10 Highlands Ranch Days
September 9 Doggie Splash & Pet ExpoSeptember 23 Oktoberfest September 23 Oktoberfest 5KSeptember 30 Computer/Electronics Recycling/Paper ShreddingOctober 7 Indoor Garage SaleOctober 12 Classical Music SeriesOctober 14,15 Fall Craft ShowOctober 19 Paranormal PartyOctober 20, 21 Haunted ForestOctober 27 Spooktacular DanceOctober 27 Haunted HayrideOctober 28 Trick-or-Treat StreetOctober 28 Haunted HayrideOctober 29 Farmers' & Street Market (End)November 4 Backcountry Wilderness ½ Marathon November 4 Jewelry & Holiday Gift FairNovember 9 Classical Music SeriesNovember 10 Curtain Call at the MansionNovember 11 Senior Health and Information FairNovember 11 Sip & Savor with the ExpertsNovember 13 Pottery SaleNovember 17 Nutcracker HighlightsDecember 1 Hometown HolidayDecember 9 Holiday Princess Tea PartyDecember 14 Christmas Classical Music ConcertDecember 16 Breakfast with Santa
2018January 11 Winter Cultural SeriesJanuary 12 Superheroes, Unite!January 19 Family Magic ShowJanuary 20 Hot Cocktails and CordialsJanuary 23 Home Brew ClassJanuary 25 Winter Cultural SeriesJanuary 27 Adult Glow-in-the-Dark Yoga February 2, 3 Father/Daughter Sweetheart BallFebruary 8 Winter Cultural SeriesFebruary 17 Chinese New Year CelebrationFebruary 22 Winter Cultural SeriesFebruary 23 Sweetheart DanceFebruary 24 Spirit TastingMarch 3 Cultural Arts DayMarch 9 Comedy NightMarch 17 St. Patrick’s Day 5K March 17 Spring BazaarMarch 24 Princess Tea Party
HRCA 2/2016www.HRCAonline.org
