2016 Alfa Romeo 4C Generic Warranty

WA R R A N T Y I N F O R M AT I O N

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IMPORTANT

This booklet contains FCA US LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any war-ranty service is needed. The warranty text begins on page 4 of this booklet.

WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/12,000

2 Yr/24,000

3 Yr/36,000

3 Yr/50,000

3 Yr/Unlimited

4 Yr/50,000

5 Yr/Unlimited

7 Yr/70,000

8 Yr/80,000

Basic Limited Warranty Coverage

Special Extended Warranty CoverageAnti-Corrosion Perforation Limited Warranty:

All Panels

Outer Panels

Federal Emission Warranty

Federal Emission Warranty - Specified Comp.

WARRANTY COVERAGE AT A GLANCE

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1. Your Legal Rights Under These LimitedWarranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under FCA US LLC’s Warranties . . 5

2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . 5

2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . 8

2.3 Restraint System Limited Warranty(Vehicle sold and registered in the State ofKansas only) . . . . . . . . . . . . . . . . . . . . . . . . . 9

3. What’s Not Covered . . . . . . . . . . . . . . . . . . . . . . 10

3.1 Modifications Not Covered . . . . . . . . . . . . . . . 10

3.2 Environmental Factors Not Covered . . . . . . . . . 11

3.3 Maintenance Costs Not Covered . . . . . . . . . . . 12

3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . . 12

3.5 Certain Kinds of Corrosion Not Covered . . . . . 12

3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . . . 13

3.7 Total Loss, Salvage, Junk, or Scrap VehiclesNot Covered . . . . . . . . . . . . . . . . . . . . . . . . 14

3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . 14

4. Other Terms of Your Warranties . . . . . . . . . . . . . . 15

4.1 Exchanged Parts May Be Used in WarrantyRepairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . . . . 16

4.3 Production Changes . . . . . . . . . . . . . . . . . . . . 16

5. Emission Warranties Required By Law . . . . . . . . . 17

5.1 Federal Emission Warranty . . . . . . . . . . . . . . . 17

5.2 Emission Performance Warranty . . . . . . . . . . . 19

TABLE OF CONTENTS

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6. How to Get Warranty Service . . . . . . . . . . . . . . . . 20

6.1 Where to Take Your 4C/4C Spider . . . . . . . . . . 20

6.2 How To Get Roadside Assistance Service -U.S. or Canada Only * . . . . . . . . . . . . . . . . . 22

6.3 Emergency Warranty Repairs . . . . . . . . . . . . . 24

6.4 Getting Service Under the Federal EmissionPerformance Warranties . . . . . . . . . . . . . . . . . 24

7. How to Deal with Warranty Problems . . . . . . . . . . 26

7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 26

7.2 Helpful Addresses and Telephone Numbers . . . . 30

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 31

9. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

9.1 General Information . . . . . . . . . . . . . . . . . . . 32

9.2 Where To Go For Maintenance . . . . . . . . . . . . 32

TABLE OF CONTENTS

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1. Your Legal Rights UnderThese Limited WarrantiesThe warranties contained in this booklet are the onlyexpress warranties that FCA US LLC (“FCA US”)makes for your vehicle. These warranties give youspecific legal rights. You may also have other rightsthat vary from state to state. For example, you mayhave some implied warranties, depending on the statewhere your vehicle was sold or is registered.

These implied warranties are limited, to the extentallowed by law, to the time periods covered by theexpress written warranties contained in this booklet.

If you use your 4C/4C Spider primarily for business orcommercial purposes, then these implied warranties donot apply and FCA US completely disclaims them to theextent allowed by law. And the implied warranty offitness for a particular purpose does not apply if your4C/4C Spider is used for racing, even if the vehicles isequipped for racing.

Some states do not allow limitations on how longan implied warranty lasts, so the above limitationsmay not apply to you.

1.1 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental or conse-quential damages connected with your 4C/4C Spider’sfailure, either while under warranty or afterward.Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your 4C/4C Spider;• the cost of rental vehicles, gasoline, telephone, travel,

or lodging;• the loss of personal or commercial property; and• the loss of revenue.

Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclusionmay not apply to you.

YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

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2. What’s Covered Under FCAUS LLC’s Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty if youare a purchaser for use of the 4C/4C Spider.

B. What’s CoveredThe Basic Limited Warranty covers the cost of all partsand labor needed to repair any item on your 4C/4CSpider when it left the manufacturing plant that isdefective in material, workmanship or factory prepara-tion. There is no list of covered parts since the onlyexception is tires. You pay nothing for these repairscovered by the Basic Limited Warranty. These warrantyrepairs or adjustments — including all parts and labor

connected with them — will be made by your authorizedAlfa Romeo repair facility at no charge, using new orremanufactured parts.

C. Items Covered by Other WarrantiesThe following are covered by separate warranties offeredby their makers. They are not covered by the BasicLimited Warranty:

• tires; or

• items added or changed after your 4C/4C Spider leftthe manufacturing plant, such as accessories or pro-tection products, or items changed because of cus-tomization.

Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire warranty statements inyour Owner’s Literature Package.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

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D. Towing Costs Are Covered Under CertainCircumstancesRoadside Assistance covers the cost of towing yourvehicle to the nearest authorized Alfa Romeo repairfacility if your vehicle can’t be driven because a coveredpart has failed. Roadside Assistance lasts for up to 4years, with no mileage limit, calculated from the war-ranty start date. See Section 6.2 for information on howto get Roadside Assistance service in the United Statesand Canada.

E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the 4C/4C Spider; or

• the date when the 4C/4C Spider was first put intoservice — for example, as a dealer “demo” or as aFCA US company vehicle.

F. When It EndsThe Basic Limited Warranty lasts for 4 years from thedate it begins or for 50,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);

• wiper blades;

• clutch discs or modular clutch assembly (asequipped);

• windshield and rear window; and

• wheel alignment and wheel balancing.


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G. Registration and Operation RequirementsThe Basic Limited Warranty covers your 4C/4C Spideronly if:

• it was built for sale in the U.S.;

• it’s registered in the U.S.;

• it’s driven mainly in the U.S. or Canada; and

• it’s operated and maintained in the manner describedin your Owner’s Manual.

H. If Your 4C/4C Spider Leaves the UnitedStates (We Include U.S. Possessions andTerritories as Part of the United States forWarranty Purposes):EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTYCOVERAGE ON THIS 4C/4C SPIDER IF IT ISSOLD IN OR REGISTERED IN COUNTRIESOTHER THAN THE UNITED STATES.

This policy does not apply to a 4C/4C Spider thathas received authorization for export from FCA US.Dealers may not give authorization for export. Youshould consult an authorized dealer to determine4C/4C Spider’s warranty coverage if you have anyquestions.

This policy does not apply to a 4C/4C Spider reg-istered to U.S. government officials or military per-sonnel on assignment outside of the United States.


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2.2 Corrosion Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty if youare a purchaser for use of the 4C/4C Spider.

B. What’s CoveredThis warranty covers the cost of all parts and laborneeded to repair or replace any body sheet metal panelsthat have been perforated by rust from the inside out. Ifa hole occurs because of something other than corrosion,this warranty does not apply. Cosmetic or surface corro-sion — resulting, for example, from stone chips orscratches in the paint — is not covered. For more detailson what isn’t covered by this warranty, see 3.5.

C. How Long It LastsThe Corrosion Warranty starts when your Basic LimitedWarranty begins under 2.1(E).

This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months, with nomileage limit.

• For an outer-body sheet metal panel — one that isfinish-painted and that someone can see when walk-ing around the vehicle — the limits are 5 years orunlimited miles on the odometer, whichever occursfirst.


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D. What’s Not CoveredPlease note that while the standard Corrosion LimitedWarranty applies to defects in material and/or workman-ship, it does not cover the vehicle’s matte finish appear-ance (if equipped).

Maintaining the matte finish appearance is solely theresponsibility of the vehicle owner as described in yourOwner’s Manual.

2.3 Restraint System Limited Warranty(Vehicle sold and registered in theState of Kansas only)For a 4C/4C Spider sold and registered in the State ofKansas, seatbelts and related seatbelt components arewarranted against defects in workmanship and materialsfor 10 years, regardless of mileage. This warranty doesnot cover replacement of seatbelts and related compo-nents required as the result of collision.


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3. What’s Not Covered

3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to your 4C/4CSpider do not, by themselves, void the warranties de-scribed in this booklet. Examples of some of thesechanges are:

• installing non-FCA US parts, components, or equip-ment (such as a non-FCA US radio or speed control);and

• using special non-FCA US materials or additives.

But your warranties don’t cover any part that was noton your 4C/4C Spider when it left the manufacturingplant or is not certified for use on your vehicle. Nor dothey cover the costs of any repairs or adjustments thatmight be caused or needed because of the installation oruse of non-FCA US parts, components, equipment,materials, or additives.

Performance or racing parts are considered to benon-FCA US parts. Repairs or adjustments caused bytheir use are not covered under your warranties.

Examples of the types of alterations not covered are:

• installing accessories — except for genuine FCA US /MOPAR accessories installed by an authorized AlfaRomeo repair facility;

• applying rustproofing or other protection products;

WHAT’S NOT COVERED

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• changing the 4C/4C Spider configuration or dimen-sions, such as converting the vehicle into a limousine;or

• using any refrigerant that FCA US has not approved.

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:

• disconnecting, tampering with, or altering the odom-eter will void your warranties, unless your repairingtechnician follows the legal requirements for repairingor replacing odometers; or

• attaching any device that disconnects the odometerwill also void your warranties.

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused by environ-mental factors such as airborne fallout, bird droppings,insect damage, chemicals, tree sap, salt, ocean spray,acid rain, and road hazards. Nor do your warrantiescover damage caused by hailstorms, windstorms, torna-does, sandstorms, lightning, floods, and earthquakes.

Your warranties do not cover conditions resultingfrom anything impacting the 4C/4C Spider. This includescracks and chips in glass, scratches and chips in paintedsurfaces, or damage from collision.


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3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover damage caused by the use of contaminatedfuels, or by the use of fuels, oils, lubricants, cleaners orfluids other than those recommended in your Owner’sManual.

The warranties don’t cover the costs of your vehicle’snormal or scheduled maintenance — the parts andservices that all vehicles routinely need. Some of theseparts and services, which your warranties don’t cover,include:

• lubrication;

• engine tune-ups;

• replacing filters, coolant, spark plugs, bulbs, or fuses(unless those costs result from a covered repair);

• cleaning and polishing; and

• replacing worn wiper blades, worn brake pads andlinings, or clutch linings.

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as the resultof participating in a racing event.

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse, or4C/4C Spider alteration;

• surface corrosion caused by such things as industrialfallout, sand, salt, hail, ocean spray, and stones;


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• corrosion caused by the extensive or abnormal trans-port of caustic materials like chemicals, acids, andfertilizers; and

• corrosion of special bodies, body conversions, orequipment that was not on your 4C/4C Spider when itleft the manufacturing plant or was not supplied byFCA US.

3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following:

• fire or accident;

• abuse or negligence;

• misuse — for example, driving over curbs or over-loading;

• tampering with the emission systems, or with a partthat could affect the emission systems;

• use of used parts, even if they were originally sup-plied by FCA US (however, authorized FCA US /MOPAR remanufactured parts are covered);

• windshield or rear window damage from externalobjects;

• any changes made to your vehicle that don’t complywith FCA US; or

• using any fluid that doesn’t meet the minimumrecommendations in your Owner’s Manual.


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3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA 4C/4C Spider has no warranty coverage of any kind if:

• the 4C/4C Spider is declared to be a total loss by aninsurance company;

• the 4C/4C Spider is rebuilt after being declared to bea total loss by an insurance company; or

• the 4C/4C Spider is issued a certificate of titleindicating that it is designated as “salvage,” “junk,”“rebuilt,” “scrap,” or some similar word.

FCA US will deny warranty coverage without noticeif it learns that a 4C/4C Spider is ineligible for coveragefor any of these reasons.

3.8 Restricted WarrantyYour warranties can also be restricted by FCA US. FCAUS may restrict the warranty on your 4C/4C Spider if thevehicle is not properly maintained, or if the vehicle isabused or neglected, and the abuse or neglect interfereswith the proper functioning of the vehicle. If the war-ranty is restricted, coverage may be denied or subject toapproval by FCA US before covered repairs areperformed.


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4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction, FCA US mayoffer exchange service on some vehicle parts. Thisservice is intended to reduce the amount of time your4C/4C Spider is not available for your use because ofrepairs. Parts used in exchange service may be new,remanufactured, reconditioned, or repaired, dependingon the part involved.

All exchange parts that might be used meet FCA USstandards, and have the same warranties as new parts.

Examples of the kinds of parts that might be servicedin this way are:

• engine assemblies;

• transmission assemblies;

• instrument cluster assemblies;

• radios, tape, CD and DVD players;

• speedometers; and

• powertrain control modules.

To help control suspected ozone-depleting agents, theEPA requires the capture, purification, and reuse ofautomotive air-conditioning refrigerant gases. As a re-sult, a repair to the sealed portion of your air-conditioning system may involve the installation ofpurified reclaimed refrigerant.

OTHER TERMS OF YOUR WARRANTIES

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4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourvehicle may have occurred at the factory or while it wasbeing shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers must inspecteach vehicle before delivery. They repair any defects ordamage detected before the 4C/4C Spider is delivered toyou.

4.3 Production ChangesChanges may be made in vehicles sold by FCA US andits dealers at any time without incurring any obligation tomake the same or similar changes on vehicles previouslybuilt or sold.

OTHER TERMS OF YOUR WARRANTIES

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5. Emission Warranties RequiredBy Law

5.1 Federal Emission Warranty

A. Parts Covered for 2 Years or 24,000 MilesFederal law requires FCA US to warrant the followingemissions parts for 2 years or 24,000 miles, whicheveroccurs first. FCA US covers all of these parts under theBasic Limited Warranty for 4 years or 50,000 miles,whichever occurs first.

• Air system controls;

• electronic fuel injection system, including injector;

• evaporative-emission canister and controls;

• exhaust manifold;

• exhaust gas recirculation valve and control system;

• exhaust pipes (between exhaust manifold and catalyst);

• fuel cap and tank assembly, pump, and fuel lines;

• ignition system;

• intake manifold;

• on-board diagnostic-system components;

• oxygen sensors;

• positive crankcase-ventilation (PCV) valve or orifice;

EMISSION WARRANTIES REQUIRED BY LAW

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• secondary ignition wires;

• spark plugs;

• throttle body;

• transmission-control module;

• vacuum hoses, clamps, and fittings, as well as tubingused for these components;

• vacuum, temperature, altitude, speed, time-sensitivevalves, sensors, and switches used in these compo-nents and systems.

B. Parts Covered for 8 years or 80,000 milesIf your 4C/4C Spider has one of the following parts, thisFederal Emission Warranty covers that part for a periodof 8 years or 80,000 miles, whichever occurs first,calculated from the start of the Basic Limited Warrantyas set forth in Section 2.1(E). The covered parts are:

• catalytic converter; and

• powertrain control module.


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5.2 Emission Performance WarrantyThis warranty supplements the federal warranty under5.1. It lasts for 2 years or 24,000 miles on the odometer,whichever occurs first. If your 4C/4C Spider has one ofthe following parts, catalytic converter and powertraincontrol module, this Federal Emission Warranty coversthat part for a period of 8 years or 80,000 miles,whichever occurs first. These limits are counted from thetime when your Basic Limited Warranty begins under2.1(E). The Emission Performance Warranty covers thecost of repairing or adjusting any components or partsthat might be needed for your vehicle to pass FederalEmission Standards for a federally approved state orlocal emissions test, but only if:

• your 4C/4C Spider has failed a federally approvedstate or local emissions test;

• your 4C/4C Spider has been maintained and operatedproperly up until it fails such a test; and

• you face a real penalty — for example, a fine or theloss of the use of your 4C/4C Spider — because thevehicle has failed the test.

Section 6.4 explains how to get service under thiswarranty.


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6. How to Get Warranty Service

6.1 Where to Take Your 4C/4C Spider

A. In the United States (We Include U.S.Possessions and Territories as Part of theUnited States for Warranty Purposes):Warranty service must be done by an authorized AlfaRomeo repair facility. We strongly recommend that youtake your 4C/4C Spider to your Selling Dealer. Theyknow you and your 4C/4C Spider best, and are mostconcerned that you get prompt and high quality service.If you move within the United States, warranty servicemay be requested from any authorized Alfa Romeorepair facility.

B. In Canada and Mexico:If you are traveling temporarily in Canada or Mexico, andyour 4C/4C Spider remains registered in the United States,your FCA US warranty still applies. Service may berequested at any authorized Alfa Romeo repair facility.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of NorthAmerica, and your vehicle remains registered in theUnited States:

• You should take your 4C/4C Spider to an authorizedAlfa Romeo repair facility. They should give you thesame warranty service you receive in the United States.

• If the authorized Alfa Romeo repair facility chargesyou for repairs which you feel should be coveredunder your warranty, please get a detailed receipt forthe work done. Make sure that this receipt lists all

HOW TO GET WARRANTY SERVICE

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warranty repairs and parts that were involved. (Thisreceipt will be similar to the one used by the autho-rized Alfa Romeo repair facility who normally ser-vices your vehicle.)

• When your 4C/4C Spider returns to the United States,contact the FCA US Customer Assistance Center(section 7.2) for reimbursement consideration. Youwill normally need to provide a copy of the receipt,your 4C/4C Spider registration and any other relevantdocuments.

• Reimbursement will not be considered if the 4C/4CSpider does not return to the United States.

D. If You Move:If you move to another country, be sure to contact theFCA US Customer Assistance Center (section 7.2) andthe customs department of the destination country beforeyou move. 4C/4C Spider importation rules vary consid-erably from country to country. You may be required topresent documentation of your move to FCA US in orderto continue your warranty coverage. You may also berequired to obtain documentation from FCA US in orderto register your 4C/4C Spider in your new country.

E. Notice:If your 4C/4C Spider is registered outside of the UnitedStates, and you have not followed the procedure set outabove, your vehicle will no longer be eligible forwarranty coverage of any kind. (4C/4C Spider vehiclesregistered to United States government officials or mili-tary personnel on assignment outside of the U.S. willcontinue to be covered.)


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6.2 How To Get Roadside AssistanceService - U.S. or Canada Only *

A. Who Is Covered:You are covered by the Roadside Assistance services ifyou are a purchaser for use of the 4C/4C Spider. TheRoadside Assistance services lasts for 4 years, regardlessof mileage, calculated from the start date of the BasicLimited Warranty, as set forth in Section 2.1(E).

B. What To Do:If your 4C/4C Spider requires jump start assistance, outof gas/fuel delivery, tire service, lockout service ortowing due to a defect covered under the Basic LimitedWarranty, dial toll-free 1-844-253-2872. Provide yourname, vehicle identification number, license plate num-ber, and your location, including the telephone numberfrom which you are calling. Briefly describe the natureof the problem and answer a few simple questions.

You will be given the name of the service provider andan estimated time of arrival. If you feel you are in an�unsafe situation�, please let us know. With your consent,we will contact local police or safety authorities.

* Roadside assistance services provided through Cross Country MotorClub, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, andWY, where services are provided by Cross Country Motor Club ofCalifornia, Inc., Medford, MA 02155.


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C. Covered Services:Flat Tire ServiceIf you are inconvenienced by a flat tire, we will dispatcha service provider to use your 4C/4C Spider’s TIREFITKIT to seal small punctures up to 1/4� in the tire tread oryour vehicle’s temporary spare as recommended in yourOwner’s Manual. This is not a permanent flat tire repair.

Out of Gas/Fuel DeliveryDrivers can’t always count on a gas station being nearby- especially when traveling away from home. Just call1-844-253-2872, and we will dispatch a service providerto deliver a small amount of fuel (maximum 2 gallons) toget you to a nearby station.

Battery Jump AssistanceNo time is a good time for a dead battery, but withRoadside Assistance, you don’t have to worry aboutbeing stranded. We will dispatch a service provider toprovide you with a battery jump anytime, day or night.

Lockout ServiceWhether the keys are locked in your 4C/4C Spider orfrozen locks are keeping you from getting on your way,help is just a phone call away at 1-844-253-2872. Thisservice is limited to providing access to the vehicle’sseating area. It does not cover the cost of replacementkeys.

Towing ServiceOur towing service gives you peace of mind and confi-dence. If your 4C/4C Spider becomes disabled as a resultof a mechanical breakdown, Roadside Assistance willdispatch towing service to transport your vehicle to theclosest authorized Alfa Romeo repair facility.


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D. If Unable to Contact Roadside Assistance:If you are unable to contact Roadside Assistance and youobtain towing services on your own, you may submityour original receipts from the licensed towing or servicefacility, for services rendered within 30 days of theoccurrence. Be sure to include your vehicle identificationnumber, odometer mileage at the time of service andcurrent mailing address. We will process the claim basedon vehicle and service eligibility. If eligible, we willreimburse you for the reasonable amounts you actuallypaid, based on the usual and customary charges for thatservice in the area where they were provided. FCA US’sdetermination relating to reimbursement are final. Cor-respondence should be mailed to:

FCA US Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorized AlfaRomeo repair facility, follow the reimbursement proce-dure in 6.1(C).

6.4 Getting Service Under the FederalEmission Performance Warranties

A. What to DoIf your vehicle has failed an emissions test described in 5.2:

• Take it to an authorized Alfa Romeo repair facility assoon as possible.

• Give the service representative the printout showingthat your 4C/4C Spider failed the test.

• If possible, bring all service receipts, maintenancelogs, and records proving that your 4C/4C Spider hasbeen properly maintained, since you may be requiredto show them.


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B. Further Steps You Can Take, and How toGet More InformationIf you think your authorized Alfa Romeo repair facilityhas wrongly denied you emission-warranty coverage,follow the steps described in 7.1. FCA US will reply toyou in writing within 30 days after receiving yourcomplaint (or within the time limit required by local orstate law). If the owner is not notified within 30 days thata performance warranty claim is denied, the manufac-turer must repair the vehicle free of charge.

If you want more information about getting serviceunder the Federal Emission Warranty or the PerformanceWarranty, or if you want to report what you think is aviolation of these warranties, you can contact:

Manager, Certification and ComplianceDivision Warranty Claims

Environmental Protection Agency1200 Pennsylvania Avenue, NW

Mail Code 6403JWashington, D. C. 20460


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7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved by yourdealer’s sales or authorized Alfa Romeo repair facilitydepartments. That’s why you should always talk to yourauthorized Alfa Romeo repair facility service manager ordealer’s sales manager first. But if you’re not satisfiedwith your dealer’s or authorized Alfa Romeo repairfacility response to your problem, FCA US recommendsthat you do the following:

Step 1:

Discuss your problem with the owner or general managerof the dealership or authorized Alfa Romeo repair facility.

Step 2:

If your dealership or authorized Alfa Romeo repairfacility still can’t resolve the problem, contact the FCAUS Customer Assistance Center. You’ll find the addressin section 7.2.

B. What FCA US Will DoOnce you have followed the two steps described in7.1(A), a FCA US representative at FCA US headquar-ters will review your situation. If it’s something that FCAUS can help you with, FCA US will provide your dealerwith all the information and assistance necessary toresolve the problem. Even if FCA US can’t help you,FCA US will acknowledge your contact and explainFCA US’s position.

HOW TO DEAL WITH WARRANTY PROBLEMS

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C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky, Minnesota and Montana ONLY:(NOTE: This Process is not available for residents ofother states.)

If you can’t resolve your warranty problem afterfollowing the two steps described in 7.1(A), and you livein Arkansas, Idaho, Kentucky, Minnesota or MontanaONLY, you can contact the FCA US LLC CustomerArbitration Process in your area.

You may obtain a brochure describing FCA US LLC’sCustomer Arbitration Process, including an application,by calling 1-844-253-2872. This service is strictly vol-untary, and you may submit your dispute directly to theCustomer Arbitration Process (CAP) at no cost.

The CAP is administered by an independent disputesettlement organization and may be contacted in writingat the following address:

National Center for Dispute SettlementP.O. Box 727

Mt. Clemens, MI 48046

The CAP reviews only vehicle disputes involvingFCA US LLC (“FCA US”) Limited Warranty or a FCAUS / Mopar Part Limited Warranty. The CAP does notreview disputes involving the sale of a new or usedvehicle, personal injury/property damage claims, dis-putes relating to design of the vehicle or part, or disputeswhich are already the subject of litigation.


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The CAP will need the following information fromyou: 1) Legible copies of all documents and repair ordersrelevant to your case, 2) Vehicle identification number ofyour 4C/4C Spider, 3) A brief description of yourunresolved concern, 4) The identity of your servicingauthorized Alfa Romeo repair facility /selling dealer, 5)The date(s) of repair(s) and mileage at the time, 6)Current mileage, and 7) A description of the action youexpect to resolve your concern.

Upon receipt of your request:

• The National Center for Dispute Settlement (NCDS)will acknowledge receipt of your request, by mail,within ten (10) days, and advise you whether or notyour dispute is within the jurisdiction of the Process.

• When your request is within jurisdiction NCDS willrequest FCA US and the dealer to present their side ofthe dispute. You will receive copies of their responses.

• While your dispute is pending NCDS or FCA US maycontact you to see if your case can be settled byagreement. If a settlement is offered to you, FCA USwill ask you to sign a form that contains that settlement.Your case will then be closed. There is no requirementfor you to participate in this settlement process.

• If you requested an oral hearing, a decision-makerwill contact you to arrange a convenient time andplace for a hearing. Usually, this will be at a dealer-ship near you.

• If you request a documents-only review, an NCDSpanel will review and decide your case. Neither you,the dealer nor FCA US need be present.

• NCDS will send you a written Statement of Decision.This statement will include the decision, any action tobe taken by the dealer or FCA US and the time by


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which the action must be taken. The decision will bebinding on the dealer and FCA US but not on youunless you accept the decision.

• If any action is required on the part of the servicingauthorized Alfa Romeo repair facility /selling dealeror FCA US you will be contacted within ten (10) daysafter the date by which the dealer or FCA US must actto determine whether performance has been rendered.

• The entire dispute settlement process will normallytake no longer than 40 days.

• The CAP dispute settlement procedure does not takethe place of any state or Federal legal remediesavailable to you. Whether or not you decide to submityour dispute to the Process, you are free to pursueother legal remedies.

D. Notice Under State Lemon LawsSome states have laws allowing you to get a replacementvehicle or a refund of the vehicle’s purchase price undercertain circumstances. These laws vary from state tostate. If your state law allows, FCA US requires that youfirst notify us in writing of any service difficulty that youmay have experienced so that we can have a chance tomake any needed repairs before you are eligible forremedies provided by these laws. In all other states, weask that you give us written notice of any servicedifficulty. Send your written notice to the FCA USCustomer Assistance Center at the address in 7.2.


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7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of theFCA US Customer Assistance Center that can help youwherever you happen to be. Contact the one that coversyour area:

• In the United States:FCA US Customer Assistance CenterP.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: 1-844-253-2872

• In Canada:FCA Canada Inc.Customer ServiceChrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer RelationsOffice for vehicles at:1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:Customer ServiceChrysler Group International Services LLCBox 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


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8. Optional Service ContractFCA US LLC or Chrysler Group Service ContractsLLC’s offer valuable protection against repair costswhen these warranties no longer apply. They comple-ment but don’t replace the warranty coverages outlinedin this booklet. A variety of plans are available, coveringvarious time-and-mileage periods and various groups ofthe vehicle’s mechanical components. (Service contractsaren’t available if you live in a U.S. possession orterritory.)

FCA US service contracts are the ONLY vehicleextended protection plans authorized, endorsed andbacked by FCA US to provide additional protectionbeyond your vehicle’s warranty. Look for our Brand logoand ask your dealer for details.

OPTIONAL SERVICE CONTRACT

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9. Maintenance

9.1 General InformationIt’s your responsibility to properly maintain and operateyour new vehicle. Follow the instructions contained in theGeneral and Scheduled Maintenance Service guidelines inyour Owner’s Manual. Regular, scheduled maintenance isessential to trouble- free operation. If there is a disputebetween you and FCA US concerning the maintenance ofyour vehicle, FCA US will require you to provide proofthat your 4C/4C Spider was properly maintained.

For your convenience, FCA US has prepared a Main-tenance Log which is included in your Owner’s Manual.You should use this Maintenance Log to keep track ofscheduled maintenance, either by routinely having therepairs entered in your Maintenance Log, or by keepingreceipts or other documentation of work you’ve haddone on your 4C/4C Spider in your Maintenance Log.

9.2 Where To Go For MaintenanceFCA US recommends that you return to the dealer fromwhom you bought your 4C/4C Spider for all mainte-nance service both during and after the warranty periods.Although you can get warranty service from any dealerwho sells your particular make, returning to your sellingdealer will help ensure that all your service needs are metand that you’re completely satisfied. Authorized AlfaRomeo repair facility technicians are specifically trainedto proficiently perform maintenance and repair proce-dures on your 4C/4C Spider.

Authorized Alfa Romeo repair facilities will helpensure that all your service needs are met and that you’recompletely satisfied. FCA US strongly recommends youuse genuine FCA US/MOPAR parts to maintain yourvehicle.

MAINTENANCE

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Original Owner’s Name

Street Address

City and State

Vehicle Identification Number

Warranty Start Date (In-Service Date)

Selling Dealer

City

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

Zip Code

Mileage at Delivery

Code

State

Second Owner’s Name

Street Address

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address

City and State Zip Code

Date of Third Purchase Mileage at Purchase

First EditionPrinted in U.S.A.

©2015 FCA US LLC. All Rights Reserved.ALFA ROMEO is a registered trademark ofFCA Group Marketing S.p.A., used with permission.

16GENA-026-AA

Documents

2016 Alfa Romeo 4C Generic Warranty