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Cherrie Clark
• Professor of the Practice of Management
• Director, Masters of Finance Program• Owen Graduate School of ManagementVanderbilt University
• [email protected]• 615.477.9500
The Generations Defined
Pew Research Center, 2015
20 to 35 years old today
36 to 51 years old today
52 to 70 years old today
71 to 88 years old today
Expectations
• What is the #1 issue your organization faces with the Millennial generation?
• What do you hope to learn as a result of this session?
Takeaways – The World is different this time
• Millennials dominate the workforce now• Their knowledge of technology changes boss/subordinate roles• Authority and influence of parents and institutions are waning• They feel the burdens left by past generations, and it’s personal• Many are concluding that….
Millennials are the most ethnically diverse generation
Pew Research, 2015
11% are U.S.‐born childrenof at least one immigrant parent
The Great Recession changed the living patterns of many Millennials
Council of Economic Advisers, 10/2014
Millennials are different• Digital natives in an always‐on world• Ethnically diverse• Highly educated• In debt• Losing ground on incomes• Living at home longer• Delaying marriage longer• Renting, sharing, voting differently
Top spare time activities
Boomers• Watch TV• Read• Connect with friends/family
• Travel• Listen to music
MillennialsGen X
Top spare time activities
Boomers• Watch TV• Read• Connect with friends/family
• Travel• Listen to music
Millennials• Watch TV• Connect with friends/family
• Read• Travel• Listen to music
Gen X
Top spare time activities
Boomers• Watch TV• Read• Connect with friends/family
• Travel• Listen to music
Millennials• Watch TV• Connect withfriends/family
• Listen to music• Read• Travel
• Watch TV• Connect with friends/family
• Read• Travel• Listen to music
Gen X
Nielsen, 2015
Takeaways
• Millennials have a PR problem• While Millennials have important differences, they also have strong similarities to other generations
• Understanding and leveraging the Millennial generation is critical to business success
Millennial talent is poised to walk out the doorTwo in three Millennials expect to leave by 2020
Deloitte, 2016
Millennials will more likely take the recruiter call
0% 10% 20% 30% 40% 50% 60%
Boomers
Gen X
Millennials
Percentage of workers who are either actively looking for a new job or always open to a new job
MarketWatch, Fidelity, 10/2015
Email from my former student…I ended up taking the BlueChipCompany role for about 8 months where the combination of continual layoffs around me + an opportunity at SharingCompanyDarling drove me to move to the West Coast to their regional hub in Los Angeles (where I currently reside).
I am working at SharingCompanyDarling in a Growth/Analytics role (relatively junior) for just over a year now, and have been given an opportunity to move back to NYC and jump to a slightly smaller startup (TechMusicDarling) in a more high-level strategy role - I am thinking of whether to take this role or continue working at SharingCompanyDarlinguntil an opportunity at a smaller company emerges that I like ... My ultimate goal is to launch my own startup. If you have the time, would love to hear your advice!
April, 2016
Takeaways on turnover
• Turnover is a major cost for organizations• Today’s jobs require not the hands, but the heads and hearts of employees
• Loyalty is a two‐way street• To compete, organizations need a flexible workforce
How do you think 1,400 MBAs answered this question?
• Success means striving for:• Family• Impact• Knowledge• Prestige• Respect• Self‐actualization• Wealth• Wisdom
Most Important Thing to Millennials = Meaningful WorkWhat Managers Think Is Most Important Thing to Millennials = Money
Managers’and Millennials’View of the Most Important Factor That Indicates Career Success to Millennials
Source: “How the Recession Shaped Millennial and Hiring Manager Attitudes about Millennials’ Future Careers,” Career Advisory Board (Levit and Licina), 2011, USA. Survey of 1,023 USA adults.
3%
6%
10%
24%
27%
30%
12%
9%
8%
11%
48%
11%
0% 10% 20% 30% 40% 50%
High Levelof Responsibility
High Level of Self Expression
Challenging Work
Sense of Accomplishment
High Pay
Meaningful Work
Managers
Millennials
73% is not about money
Career Advisory Board, 2011
Millennials prioritize the sense of purpose around people rather than growth or profit maximization
Deloitte, 2016
Personal recognition today
• How did you receive personal recognition outside of work when you were 18 to 35 years old?
• How do Millennials receive personal recognition today?• How often do they receive personal recognition?
How much of a pay cut are Millennials willing to take for an improved “quality of work life”?• Quality of work life is defined as:
• Career development• Purposeful work• Work/life balance• Company culture
Fidelity, 4/2016
What do Millennials want at work?
• Meaningful work; a sense of purpose• Coaching and mentoring• Flexible working arrangements for work/life integration
What do Millennials want at work?
• Meaningful work; a sense of purpose• Coaching and mentoring• Flexible working arrangements for work/life integration• To create, own and run the organization
Takeaways on what Millennials want at work
• Millennials want to self‐actualize at work • Millennials want:
• Meaningful work; a sense of purpose• Coaching and mentoring• Flexible working arrangements for work/life integration• To create, own and run the organization
• Millennials have the desire and capacity to make the work world better for all generations
Which one predominates in your organization?The Effective Versus Challenged Perspectives Perspective
The Effective Managers The Challenged Managers
Adaptability Talked about their own need to change in order to manage in “today’s world”
Talked about how others needed to change in order to make it in the “real world”
Self‐efficacy Believed there was something they could do about their situation
Believed that there was little they could do about their situation
Confidence Allowed their subordinates to challenge them (ideas, processes, ways of doing things)
Sanctioned or punished their subordinates for challenging them
Power Used the power of relationship versus the power of their position
Felt the only power they had was their positional authority
Energy Working with Millennials made them feel younger
Working with Millennials made them feel older
Success Saw themselves as key to the Millennials’ success
Saw the Millennials as an impediment to their own success
Espinoza, 2012
McKinsey Millennial study
• Published 2016• 200 in‐depth interviews with high‐potential young professionals• 60 interviews with talent professionals • 120 companies, including 55 of Fortune 500, across many industries• Primarily U.S. based
McKinsey: Build bridges with data
• People analytics• Track tenure and attrition• Performance evaluations• Qualitative measures of engagement
• Benchmark: P&G
McKinsey: Put communication on steroids
• Real‐time, two‐way communication• Accepts input from everyone• Follow with fairly immediate action
• Benchmark: Hubspot• Conducts Millennial surveys every 90 days• Raw findings and analysis reported to all employees• Anonymous microfeedback platforms
McKinsey: Develop a culture of mentorship
• Offer collaborative work and support from colleagues• Benchmark: W.L. Gore
• All new employees assigned a sponsor to help:• Navigate the culture• Assist in forming other mentoring relationships based on work interests and chemistry
• Benchmark: Sodexo• Mentoring circles of four: 3 experienced ones form connection with newcomer
• Millennials role models: Entrepreneurs under 30 who have changed the world• Millennials chafe at flat organizations that offer limited advancement opportunities• Promote professional development rather than promotions• Benchmark: Barclays Emerge Program
• Opportunities to develop skills• Networking• Manage projects through “extracurricular” initiatives inside or outside the company
• Benchmark: Synchrony Financial• Innovation Stations – collaborative, cross‐functional teams across the U.S.
• Rapid working prototypes of digital solutions• Old‐fashioned rotational programs that include
• Increased mentoring• Exposure to senior leaders• Cross‐functional work• Community service
McKinsey: Get creative about professional growth
• Millennials value blending of their work and personal lives• Benchmark: Journeys
• Core time block when all headquarters employees must be in the office• Employees are responsible for results, regardless of their choice of work hours
• Benchmark: Netflix• Unlimited parental‐leave policy
McKinsey: Make flexibility more than polite talk
• First line managers trained to:• Give (and receive) more frequent development feedback• Manage difficult situations• Learn to adapt to challenges
• Benchmark: Danone• Internal cross‐generation training
McKinsey: Shape midlevel managers into leaders
Takeaways on how to lead Millennials
• McKinsey• Build bridges with data• Put communication on steroids• Develop a culture of mentorship• Get creative about professional growth• Make flexibility more than polite talk• Shape midlevel managers into leaders
Takeaways on how to lead Millennials
• Louis Efron• Act like an owner• Think like a trauma ward• Facilitate life success• Communicate how you are changing the world
Fortune
• Pinnacle Financial Partners• http://reviews.greatplacetowork.com/pinnacle‐financial‐partners