2016 3rd Quarter July - September · 7 TOP 10 REFERRED SERVICES Quarterly Report - 2016 3rd Quarter TOTAL UWSEM 2-1-1 REGION # of Requests % of Total # of Referrals Provided 1 Electric

2016 3rd Quarter July - September

2

2-1-1 INQUIRIES

0

20,000

40,000

60,000

80,000

100,000

2016 Quarter 3 2016 Quarter 2 2015 Quarter 3

42,792 38,300

63,426

17,09613,645

17,338163

416

226

528

531

274

Calls Web Inquiries Emails Chats

Quarterly Report - 2016 3rd Quarter

3

TOP 5 REQUESTS

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

ElectricService

PaymentAssistance

Gas ServicePayment

Assistance

UndesignatedTemporaryFinancial

Assistance

Food Pantries Rent PaymentAssistance

3,6803,066

3,7233,161

1,744

2,074

1,602

137

28

683

Referred Services Unmet¹

¹An unmet need is a need for which an appropriate referral cannot be provided for a caller at the time of original call.


4

PRIMARY SOURCE OF INCOME

0%

20%

40%

60%

80%

100%


36% 38%41%

31% 30% 27%

24% 24% 22%

2% 2% 3%5% 5% 5%

1% 1% 2%

Unemployment

Other

Public Assistance

No Income

Salary/Wages/Severence

Social Security


5

INCOME LEVEL


79% 79% 83%

15% 15% 12%

6% 6% 5%

$0 - $14,999 $15,000 - $24,999 $25,000+

*Totals may not equal 100% due to rounding.


6

TOP UNMET NEEDS & REASONS

0

200

400

600

800

1000

1200

1400

Gas ServicePayment Assistance

Electric ServicePayment Assistance

Water ServicePayment Assistance

232741

355

551 315

535

64124

19

59 76

74

Caller Ineligible

Registration Full

Service Not Available

No Immediate ResourceAvailable

Quarterly Report – 2016 3rd Quarter

7

TOP 10 REFERRED SERVICES


TOTAL UWSEM 2-1-1 REGION

# of Requests % of Total # of Referrals Provided

1 Electric Service Payment Assistance 5,577 10.4% 10,005

2 Gas Service Payment Assistance 4,569 8.6% 5,008

3 Undesignated Temporary Financial Assistance 3,808 7.1% 4,548

4 Food Pantries 3,185 6.0% 4,531

5 Community Shelters 2,471 4.6% 3,747

6 Rent Payment Assistance 2,242 4.2% 3,359

7 Housing Search Assistance 2,130 4.0% 2,643

8 Water Service Payment Assistance 1,863 3.5% 2,345

9 Case/Care Management 1,399 2.6% 1,401

10 Emergency Shelter Clearinghouses 1,176 2.2% 1,395

8



WAYNE COUNTY

# of

Requests

% of

Total

# of Referrals

Provided

1Electric Service Payment

Assistance 3,560 9.6% 2,010

2Undesignated Temporary

Financial Assistance 2,909 7.9% 3,352

3Gas Service Payment

Assistance 2,820 7.6% 1,575

4 Food Pantries 2,066 5.6% 6,543

5Water Service Payment

Assistance 1,636 4.4% 1,414

6 Housing Search Assistance 1,492 4.0% 2,698

7 Community Shelters 1,324 3.6% 3,136

8 Rent Payment Assistance 1,218 3.3% 815

9 Case/Care Management 1,061 2.9% 1,060

10Emergency Shelter

Clearinghouses 900 2.4% 873

OAKLAND COUNTY

# of Requests

% of Total # of Referrals Provided


Assistance747 11.8% 1,089


Assistance676 10.7% 956

3 Community Shelters 505 8.0% 950

4 Rent Payment Assistance 430 6.8% 956

5 Food Pantries 372 5.9% 1,088


Financial Assistance325 5.1% 485

7 Housing Search Assistance 272 4.3% 304

8 Case/Care Management 162 2.6% 135

9 Home Rental Listings 128 2.0% 199

10Water Service Payment


9



MACOMB COUNTY

# of Requests % of Total

# of Referrals Provided


Assistance913 12.5% 1,139



3 Food Pantries 621 8.5% 2,019




Financial Assistance

391 5.4% 442

7 Housing Search Assistance 351 4.8% 349


9 General Clothing Provision 143 2.0% 334

10Case/Care Management

107 1.5% 105

WASHTENAW COUNTY



1Emergency Shelter

Clearinghouses251 12.5% 237








6 Food Pantries 76 3.8% 232

7Low Income/Subsidized Private

Rental Housing52 2.6% 132



10 Housing Authorities 40 2.0% 66

10



MONROE COUNTY

# of Requests % of Total # of Referrals

Provided












9 Prescription Expense Assistance 9 1.7% 16

10 Rental Deposit Assistance 8 1.5% 3

LAPEER COUNTY








Financial Assistance

16 6.3.% 21

4Specialized Information and

Referral

9 3.5% 11




8 Domestic Violence Shelters 4 1.6% 4

9 Home Rehabilitation Grants 4 1.6% 8


11

TOP 10 REFERRED AGENCIES


TOTAL UWSEM 2-1-1 REGION

Count

Percent of

Six County

Total

1 SALVATION ARMY (THE) EASTERN MICHIGAN DIVISION 5,072 7.3%

2 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 3,544 5.1%

3 MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES 3,430 4.9%

4 DTE ENERGY 3,406 4.9%

5 CROSSROADS OF MICHIGAN 2,199 3.1%

6 DETROIT RESCUE MISSION MINISTRIES 1,743 2.5%

7 OLSHA, A COMMUNITY ACTION AGENCY 1,654 2.4%

8 MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY 1,559 2.2%

9 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 1,514 2.2%

10 UNITED STATES DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT REGION 5 1,458 2.1%

12

WAYNE SUMMARY

Quarterly Report 2016 3rd Quarter

29%

37%

25%

5%

Source of Income


Social Security

No Income

Other

5%14%

85%

Income Level$25,000+ $15,000 - $24,999 $0 - $14,999

2,7642,858

1,9892,061

800

1,763

85 1,358

14872

Top 5 Needs

Met Unmet

119 95 82


Gas Service PaymentAssistance

Water Service PaymentAssistance

Top Unmet Needs

18,00818,628

34,150

2016 Q3 2016 Q2 2015 Q3

Wayne Calls Handled

13

OAKLAND SUMMARY


35%

34%

23%

6%

Source of Income

Social Security


No Income

Other

73%

19%

9%

Income Level

$0-$14,999 $15,000-$24,999 $25,000+

705 632 490 397 368

7061

23 68 5

Top 5 Needs

Met Unmet

25

6 6




Top Unmet Needs

6,001

3,314

5,721

2016 Q3 2016 Q2 2015 Q3

Oakland Calls Handled

14

MACOMB SUMMARY


32%

36%

24%

5%1%

Source of Income


Social Security

No Income

Other

Unemployment

71%

17%7%

Income Level

$0-$14,999 $15,000-$24,999 $25,000+

830 734 616 547382

11794

8 3881

Top 5 Needs

Met Unmet

2920 15


Electric Service PaymentAssistance


Top Unmet Needs

6,8043,433

6,273

2016 Q3 2016 Q2 2015 Q3

Macomb Calls Handled

15

WASHTENAW SUMMARY


36%

31%

25%

5%

Source of Income


Social Security

No Income

Other

8%

16%

76%

Income Level$25,000+ $15,000 - $24,999 $0 - $14,999

114148 134 124 118

1568

5421 9

Top 5 Needs

Met Unmet

3325

9



Rent PaymentAssistance

Top Unmet Needs

1,008 1,6121,479

2016 Q3 2016 Q2 2015 Q3

Washtenaw Calls Handled

16

MONROE SUMMARY


40%

32%

21%

5%

Source of Income

Social Security


No Income

Other

73%

19%

8%

Income Level

$0-$14,999 $15,000-$24,999 $25,000+

7226 41 41 29

46

21 3 0 2

Top 5 Needs

Met Unmet

16

10 9


Rent PaymentAssistance


Top Unmet Needs

520

329 382

2016 Q3 2016 Q2 2015 Q3

Monroe Calls Handled

17

LAPEER SUMMARY


27%

39%

25%

7%

2%

Source of Income


Social Security

No Income

Other

Unemployment

74%

18%8%

Income Level

$0-$14,999 $15,000-$24,999 $25,000+

34 3216 9 9

0 0

00 0

Top 5 Needs

Met Unmet

7

3 2


Electric Service PaymentAssistance

Housing SearchAssistance

Top Unmet Needs

248225

230

2016 Q3 2016 Q2 2015 Q3

Lapeer Calls Handled

2-1-1 CALLER SATISFACTION SCORES


1 2 3 4 5

Level of satisfaction with 2-1-1representative

Likelihood to refer 2-1-1 to others

4.9

4.8

Average Score

Very Dissatisfied Very SatisfiedSatisfiedNeutralDissatisfied

18

19

UNITED WAY 2-1-1 PRIMARY PARTNERS

United Way for Southeastern Michigan

United Way of Lapeer County

United Way of Monroe County

United Way of Washtenaw County

MI 211

Macomb Crisis Center

Common Ground

Neighborhood Service Organization

U of M Psychiatric Emergency Service

Lapeer County Community Mental Health


For additional information on this report, contact:

Brandi Turner, Quality/Outcomes Team Leader [email protected] (313-226-9467)

Documents

2016 3rd Quarter July - September · 7 TOP 10 REFERRED SERVICES Quarterly Report - 2016 3rd Quarter TOTAL UWSEM 2-1-1 REGION # of Requests % of Total # of Referrals Provided 1 Electric