2016-2017 Swimming Pools - Service Plan - Narrabri Council/Council... · SWOT Analysis ... A large covered grandstand runs parallel to the 50m pool on its south‐ western side

SWIMMING POOLS SERVICE PLAN 2016‐2017 Version 0.2 Date of Approval: TBD

Version Control Version Amendment

(Officer) Description Approval

(Officer) Approval Date

0.1 Helen Carroll Initial Draft Tony Meppem

0.2 Emma Gould Reformatting Helen Carroll

0.4 Tim McClellan Insert LTFP Figures

Public Swimming Pools Service Plan 2016‐2017

Page 1

INDEX CHAPTER 1: Executive Summary .................................................................................................................. 2 CHAPTER 2: Background .............................................................................................................................. 3 CHAPTER 3: Statement of Objectives ........................................................................................................... 6

Delivery Program Objectives ............................................................................................................................ 6 Service Objective .............................................................................................................................................. 6

CHAPTER 4: Service Responsibilities ............................................................................................................ 7 Management Services ...................................................................................................................................... 7 Outdoor Swimming Pools ................................................................................................................................ 7 Indoor Heated Pool .......................................................................................................................................... 7 Aquatic Programs ............................................................................................................................................. 7 Kiosk ................................................................................................................................................................. 7 Pilliga Artesian Bore Baths ............................................................................................................................... 7 Formal Responsibilities .................................................................................................................................... 7

CHAPTER 5: Annual Operational Plan and Budget ....................................................................................... 8 Actions .............................................................................................................................................................. 8 2016‐2017 Annual Budget ............................................................................................................................... 9 Annual Capital Works Program ........................................................................................................................ 9 Annual Asset Maintenance Program ............................................................................................................... 9 Fees and Charges ........................................................................................................................................... 10 Service Organisational Structure .................................................................................................................... 14 SWOT Analysis ................................................................................................................................................ 15

CHAPTER 6: Key Performance Measures .................................................................................................... 16 CHAPTER 7: Medium Term Strategic Management .................................................................................... 18

Four Year Service Budget ............................................................................................................................... 18 Four Year Capital Works Program .................................................................................................................. 19 Four Year Asset Maintenance Program ......................................................................................................... 20 Information Technology Planning .................................................................................................................. 21 Workforce Planning ........................................................................................................................................ 22

CHAPTER 8: Legislative Responsibilities ..................................................................................................... 23 CHAPTER 9: Policy Responsibilities ............................................................................................................ 24

Council Policy ................................................................................................................................................. 24 CHAPTER 10: Definitions and Abbreviations .............................................................................................. 25 APPENDICES .............................................................................................................................................. 26

1. Buildings and Other Structures Asset Management Plan ..................................................................... 26 2. Buildings and Other Structures Asset Register ...................................................................................... 26 3. Narrabri Swimming Facilities Management Plan 2015 ......................................................................... 26 4. NSW Health, Public Swimming Pool and Spa Advisory Document ....................................................... 26 5. NSW Office of Local Government, Practice Note No.15 Water Safety ................................................. 26 6. Royal Life Saving Society Guidelines for Safe Pool Operations (GSPO) ................................................. 26


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CHAPTER 1: Executive Summary

Narrabri Shire Council provides four public swimming pools:

Narrabri Aquatic Centre;

Boggabri Memorial Pool;

Wee Waa Memorial Pool; and

Pilliga Artesian Bore Baths.

The Narrabri Aquatic Centre is open year round and includes a 25m indoor heated pool, children’s splash pool and water toys, 50m outdoor pool, large multipurpose room, kiosk, change rooms and offices. The Boggabri and Wee Waa pools both include 33m (100 foot) and children’s wading pools as well as kiosks, change rooms and basic offices. The Narrabri 50m and Boggabri and Wee Waa pools are open for the six summer months of the year between October and March. The Pilliga Artesian Bore Bath is a unique facility developed at the outflow of the Pilliga domestic and stock bore and has grown over time into a popular district swimming hole and tourism destination. The Pilliga pool is an unsupervised site. The Narrabri 50m, Boggabri and Wee Waa pools are over 50 years old and are therefore approaching the end of their useful asset lives. The capital cost of replacement and the ongoing operational costs compared with the community benefit will need to be carefully examined by decision makers in the next 3‐5 years, to determine if these facilities are replaced or if services can be delivered in a more efficient and effective manner. Provision of the four pools for the benefit of the community costs approximately $1.5m annually including loan repayments and depreciation. Revenue recoups approximately 30% of expenditure at about $500,000. Revenue sources include loan interest subsidy via the Local Infrastructure Renewal Scheme (LIRS), entry fees, aquatic program fees (particularly Learn to Swim) and retail sales. An annual operational deficit of almost $1million excluding capital expenditure is subsidised by the community via general rates. Patronage varies at the three pools and is relative to the immediate surrounding population and the facilities and services on offer. Patronage for the three public swimming pools in Narrabri, Boggabri and Wee Waa are recorded and reported on a monthly basis; patronage numbers for Pilliga are not recorded. An analysis of the service reveals a range of internal strengths and weaknesses and external opportunities and threats. To eliminate or leverage these, the following projects will be the focus for the next 1‐2 years:

Commissioning a structural investigation into the remaining life of ageing pool structures, plant and

equipment including options for renewal and replacement;

Commissioning an independent Customer Satisfaction Survey to seek feedback from the community

on facilities and services;

Creating a business framework for Aquatic Programs, securing skilled staff to deliver programs and

expanding the number of classes offered;

Developing a marketing plan for facilities and programs offered at Boggabri, Narrabri and Wee Waa

pools to increase patronage;

Maximising utilisation of the NAC Multipurpose Room; and

Developing and implementing a Management Plan for the Pilliga Artesian Bore Baths in consultation

with the local community.


Page 3

CHAPTER 2: Background

Four (4) public swimming pool facilities are provided by Narrabri Shire Council to meet the leisure, recreation, water safety and fitness needs of the community. These facilities are located in Narrabri, Boggabri, Wee Waa and Pilliga. A range of water orientated activities take place at the town pools in Narrabri, Boggabri and Wee Waa with popular activities including learn to swim lessons for infants, children and adults, lap swimming for fitness, rehabilitation and school swimming lessons, carnivals and school sport. Pool patronage peaks during summer months at outdoor pools in Narrabri, Boggabri and Wee Waa when these facilities are open for the summer. The Pilliga Artesian Bore Baths is a unique facility aimed at leisure and warm water emersion therapy and is popular with locals and touring campers and motorhome users due to the primitive camping ground adjacent. The three (3) town pools are operated in accordance with the NSW Health, Public Swimming Pool and Spa Advisory, the NSW Office of Local Government Practice Note No. 15 Water Safety and the Royal Life Saving Guidelines for Safe Pool Operations. The town pools are popular with lap swimmers, learn to swim lessons, children’s birthday parties and community events, particularly Australia Day celebrations. Public swimming pools are part of the Community Facilities section within the Development and Economic Growth Department of Council. The Community Facilities section also includes Parks and Open Spaces, Cemeteries and the Central Business Districts in Narrabri, Boggabri and Wee Waa. The Community Facilities Manager has overall management responsibility for public swimming pools and supervises the Aquatic Facilities Manager who ensures customer satisfaction, smooth operation of the facilities and adequate supervision of pools by lifeguards on a daily basis. Pool Coordinators at Boggabri and Wee Waa supervise the operations of their respective pools as well as casual lifeguards working at the facilities. Customer service and engagement is a critical success factor for pool operations with a diverse range of customers using the facilities including: general pool patrons, schools, swimming clubs, allied health professionals and their clients, program / class participants, event organisers (internal and external), fitness instructors and the general public. Patronage varies at each of the town pools and historical figures are provided in this Service Plan. Council invested $5.4 million in 2012/13 to design and construct the Narrabri Aquatic Centre which officially opened in May 2013. A voluntary planning agreement (VPA) with Whitehaven Coal contributed $1.5 million toward construction of the Centre and Council also secured a subsidy for loan interest through the Local Infrastructure Renewal Scheme (LIRS) to offset interest against a loan for construction capital. Council’s pools operate at deficit each year with operating income of $543,784 and operating expenditure of $1,537,212 (including depreciation) forecast for 2015/2016 financial year. The forecast budget for 2016/2017 is expected to achieve a conservative estimate for revenue of $489,500 and similar expenditure to this year of $1,534,657. The Narrabri Aquatic Centre includes a 25 metre x 6 lane indoor heated program pool, children’s splash pool with water toys, change rooms with toilets and showers, offices, kiosk and first aid room, a standalone multipurpose room including kitchenette and male and female toilets, and storage and plant rooms. The facility retained the 50m Olympic pool constructed in 1957 including its 1m diving board. The 50m pool has a separate plant and equipment room. A large covered grandstand runs parallel to the 50m pool on its south‐western side.


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The Boggabri and Wee Waa facilities both offer 33 metre (100 foot) x 6 lane pools and children’s wading pools as well as change rooms, office, kiosk and plant and equipment buildings and storage sheds. Shade shelters over grassed areas or tiered seating provide protected areas for patrons to relax when not swimming, and both pools have BBQ’s available for use. Boggabri and Wee Waa pools were both constructed in 1963. Patronage varies at the three (3) pools and is relative to the immediate surrounding population and the facilities and services on offer.

Graph 1 Narrabri Aquatic Centre Attendance since opening

Graph 2 Boggabri and Wee Waa Swimming Pool Attendance 2016

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

2013 477 2033

2014 3535 3100 3395 5861 8352 8376 9305 8125 5734 1903 1613 1692

2015 1620 1584 1868 6767 6607 5425 6163 5236 3734 1249 1339 1178

2016 1240 1312 2156 5143 6768 5074 6674 7546 5227 1911 1135

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

10000

Patron numbers per month

Narrabri Aquatic Centre Attendance

Oct Nov Dec Jan Feb Mar

Bbri 15/16 708 1003 713 775 1150 574

WW 15/16 1646 2052 1691 1908 2670 1566

0

500

1000

1500

2000

2500

3000

Patron numbers per month

Boggabri and Wee Waa Pool Attendance


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In 2015/2016 an analysis of the cost of providing the service compared with the patronage numbers at each of the three pools was undertaken to determine the subsidy per visit. The results are summarised in the table below.

Facility Income YTD Expenses YTD# Net Cost Patrons Cost per patron

Boggabri $14,259 $81,241 ($66,982) 4,223 $15.86

Wee Waa $35,356 $109,040 ($73,684) 9,660 $7.63

Narrabri $286,619^ $508,214^ ($221,595) 35,510 $6.24 Table 1 Summary of Cost of Service compared with patron numbers at December 2015

#: Excludes depreciation

^: Includes Borrowing Costs

All town pools include kiosks and offer a range of pre‐packaged and deep fried foods, cold and hot beverages, ice‐creams and a range of pool orientated merchandise such as goggles, swim caps and kick boards, for example. Narrabri, Boggabri and Wee Waa pools use automatic chemical dosing systems, and water filtration systems at Wee Waa and Narrabri 50m pool have been upgraded in recent years. The Boggabri pool water filtration is provided by the original gravity sand filter and will require upgrading or replacement in the next 2‐3 years. The Narrabri 50m pool and the Boggabri and Wee Waa pools are all over 50 years old. Council is preparing to commission a report into the structural integrity and remaining life of pool structures, plant and equipment to inform service levels, asset maintenance and replacement in Council’s 10 year financial plan. The Pilliga Artesian Bore Baths is an 8 metre pool that captures the outflow from a stock and domestic artesian bore, with water temperature at a reliable 38 degrees Celsius. The pool has a fixed roof covering it with bench seating and lawn areas within a fenced area immediately surrounding the pool. Two (2) unisex accessible toilets, an electric BBQ, shelters, tables and chairs provide facilities for visitors. A primitive camping ground is immediately adjacent the bore bath and is particularly popular during cooler months of the year due to the cooler weather, warm temperature of the water and the claimed therapeutic benefits of the artesian water. Narrabri Shire Council has a strong safety record in relation to its pool operations due to a focus on risk management. The Narrabri Shire Swimming Pool Management Plan guides operational management of Council’s swimming pools in accordance with relevant legislation, regulations and Council’s service levels. Challenges in the future include decision‐making relating to replacement of aging assets to meet the needs of the community whilst taking advantage of advances in technology for efficient cost‐effective operations, as well as maximising utilisation of these highly beneficial community facilities.


Page 6

CHAPTER 3: Statement of Objectives

Delivery Program Objectives ONE COMMUNITY

OC3.2 Provide access to public swimming pools in Narrabri, Wee Waa and Boggabri

Service Objective To provide aquatic leisure, recreation and fitness opportunities for residents and visitors to Narrabri Shire.


Page 7

CHAPTER 4: Service Responsibilities

Service(s) Description

Management Services Provide strategic direction and management for the service. Provide co‐ordination of activities within this service.

Outdoor Swimming Pools Provide public swimming pools for the summer months of the year that all people in the community can access.

Indoor Heated Pool Provide a heated public swimming pool year round that all people in the community can access.

Aquatic Programs

Offer a range of Aquatic Programs through the pools to provide life skills, encourage use, and offset operating costs.

Kiosk Provide food, beverages and pool oriented merchandise for the convenience of our customers so they extend their stay, and assist offset operating costs.

Pilliga Artesian Bore Baths Provide an artesian bore bath (swimming pool) popular with local and district residents as well as a primitive camping ground that attracts visitors to Pilliga and contributes to the local economy.

Formal Responsibilities

Formal Responsibility Responsibility held by (Staff Position)

Origin

Nil.


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CHAPTER 5: Annual Operational Plan and Budget

Actions

Action(s) Partners Due Date

OC3.2.10 Investigate structural effectiveness of pool infrastructure at all three outdoor pools.

External Specialist Consultant

30/11/2016

OC3.2.3 Review operating hours for all public swimming pools to ensure cost effective provision of service with a maximum subsidy per user/per use of $15.00.

30/09/2016


Page 9

2016‐2017 Annual Budget

Previous Budget

2015/2016

Budget 2016/2017

Operating Revenue 575,784 472,387

Operating Expenditure (1,505,612) (1,534,657)

Surplus/(Deficit) From Operations (960,828) (1,062,270)

Capital Revenue 0 0

Capital Expenditure (313,328) (232,334)

Available Funds Movement Prior to Restricted Asset Funding (1,245,762) (1,294,604)

Transfers (To) Restricted Assets Transfer From Restricted Assets

(202,472) 241,154

(166,063) 275,556

Funds Available To or (Required From) Rates & Other General Revenue (1,268,074) (1,185,111)

Annual Capital Works Program Capital Works Project 2016/2017

Asset Renewal 0

Sub‐Total Asset Renewal 0

Asset New

Narrabri pipe stormwater rear car park to creek (10,000)

Narrabri chemical & equipment storage shed (20,000)

Sub‐Total Asset New (30,000)

Total Capital Works $ (30,000)

Annual Asset Maintenance Program Asset Maintenance Project 2016/2017

Planned Maintenance

Compliance Repairs / Maintenance Services (146,200)

Sub‐Total Planned Maintenance (146,200)

Unplanned Maintenance

Unplanned Maintenance and Repairs (20,000)

Sub‐Total Unplanned Maintenance (20,000)

Total Asset Maintenance $ (166,200)


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Fees and Charges Narrabri Aquatic Centre Fee GST Per Comment

Entry Charges – Single Entry

Child (2 years and under) Free Child

Child (3 – 18 years)/Concession $3.00 Child/Concession

Concession on presentation of Pension Card

Adult $5.00 Adult

Schools and approved groups $3.00 Person

School Teachers and Teacher Assistants $2.00 Person

School Teachers and Teacher Assistants $100.00 School Bulk pre‐season one‐off fee

Season Passes

Child/Concession 12 month pass $250.00 Child/ Concession

Concession on presentation of Pension Card. Purchased at any time during the year for use at all three pools

Adult 12 month pass $420.00 Adult Purchased at any time during the year for use at all three pools

Family 12 month pass $1,250.00 Family Family to be as listed on Medicare Card. Purchased at any time during the year for use at all three pools


Concession on presentation of Pension Card. Purchased at any time during the year for use at all three pools

Adult 6 month pass $210.00 Adult Purchased at any time during the year for use at all three pools

Family 6 month pass $625.00 Family Family to be as listed on Medicare Card. Purchased at any time during the year for use at all three pools

Life Member 6 month pass Free Member Purchased at any time during the year for use at all three pools. Non Transferable

10 Visit Passes

Child 10 Entry Pass $25.00 Child 10 Entries

Adult 10 Entry Pass $45.00 Adult 10 Entries

Non‐Swimming Spectator 10 Entry Pass $18.00 Non swimming spectator

10 Entries

Provision of LTS Instructors for School Swimming

As quoted Instructor/ per hour

Private swimming lessons As quoted Lesson plus entry

Adult/Child – 15 minute one on one lesson

Learn To Swim classes As quoted Lesson plus Group – all levels


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entry

Squad Training As quoted Session plus entry

Intensive Holiday Program As quoted Block Fee 5 day block – 5 x 30 minute group lesson

Adult/Child/ Concession Fitness Classes As quoted Adult/Child/ Concession Per class plus entry

Concession on presentation of Pension Card.

Adult/Child/ Concession Fitness Classes – 10 Class Pass

As quoted Adult/Child/ Concession

Concession on presentation of Pension Card.

Lane Hire

Lane Hire – 50m pool $20.00 Hour Commercial

Lane Hire 25m pool $25.00 Hour Commercial

Swim Club lane hire fee ‐ 50m pool $500.00 One lane free, second lane fee per calendar month regardless of use.

Additional lanes and hours at commercial rates. Based on use provided by Swim Club summer (Oct – Mar) Mon‐Fri 3.45 – 6.00pm and Wed & Thurs 6.00 ‐ 7.30am = 14.25 hours per week

Swim Club lane hire fee ‐ 25m pool $250.00 One lane free, second lane fee per calendar month regardless of use.

Additional lanes and hours at commercial rates. Based on use provided by Swim Club winter (Apr ‐ Sept) Mon, Wed, Fri 4.00 – 5.30pm = 4.5 hours per week

Multi‐Purpose Room Hire

Per Hour $15.00 Hour

Half Day $40.00 3 hour block Eg 9am – 12noon, 12:30pm – 3:30pm, 3:30pm – 6:30pm

Full Day $80.00 Day 8am – 4pm or 9am – 5pm

Other

Pool Hire Out Of Hours $120.00 Hour Minimum 2 hour booking

Pool inflatable $75.00 Hour Minimum 2 hour Booking plus pool booking as above


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Wee Waa and Boggabri Pools Fee GST Per Comment

Entry Charges – Single Entry

Child (2 years and under) Free Child

Child (3 – 18 years)/ Concession $2.00 Child/ Concession

Concession on presentation of Pension Card

Adult $3.50 Adult

Schools and approved groups $2.00 Person/per visit

School Teachers and Teacher Assistants $2.00 Person/per visit

School Teachers and Teacher Assistants $100.00 School Bulk pre‐season one‐off fee

Family $10.00 Family Family to be as listed on Medicare Card

Season Passes


Concession on presentation of Pension Card. Purchased before 31 December

Adult 6 month pass $145.60 Adult Purchased at before 31 December

Family 6 month pass $387.60 Family Family to be as listed on Medicare Card. Purchased at before 31 December

Life Members – 6 month pass Free Member Non Transferrable. Purchased at before 31 December

Child/Concession half season pass $41.60 Child/ Concession

Concession on presentation of Pension Card. Purchased after 31 December

Adult half season pass $72.80 Adult Purchased after 31 December

Family half season pass $208.00 Family Family to be as listed on Medicare Card. Purchased after 31 December

10 Visit Passes

Child/Concession 10 Entry Pass $18.00 Child/ Concession

Concession on presentation of Pension Card. 10 Entries

Adult 10 Entry Pass $30.00 Adult 10 Entries

Non‐Swimming Spectator 10 Entry Pass $18.00 Non Swimming Spectator

10 Entries

Learn To Swim classes As quoted Lesson plus entry

Squad training As quoted Session plus entry

Intensive Holiday Program As quoted 5 day blocks 5 x 30 minute small group lesson Minimum 4 children for class to run

Intensive Holiday Program As quoted 10 day blocks 10 x 30 minute small group


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lesson Minimum 4 children for class to run

Adult/Child/Concession ‐ Fitness Classes As quoted Class plus entry

Adult/Child/Concession ‐ Fitness Classes ‐ 10 Class Pass

As quoted Per 10 classes Concession on presentation of Pension Card.

Lane Hire

Lane Hire – 33m pool – Business $15.00 Hour

Swim Club lane hire fee ‐ 33m pool $250.00

One lane free, second lane fee per calendar month regardless of use.

Phone call at pool $0.50c

Other

Pool Hire Out Of Hours $120.00 Hour Minimum 2 hour booking

Pool inflatable $75.00 Hour Minimum 2 hour Booking plus pool booking as above

Pilliga Artesian Bore Baths Fee GST Per Comment

Camping fee $5.00 Per vehicle/ per night

Primitive camping ground adjacent to Pilliga Artesian Bore Baths


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Swimming Pools Service Organisational Structure

Position Title Employment Status Hours/week

Community Facilities Manager Full Time 14

Aquatic Facilities Manager Full Time 38

Boggabri Pool Coordinator^ Full Time 38‐45

Wee Waa Pool Coordinator^ Full Time 38‐45

Narrabri Pool Operator Full Time 38

Casual Lifeguards* Casual 330

TOTAL HOURS 510

^Full time employment under flexible work arrangement to accommodate winter closure. *Casual lifeguards supplement full time employees at all pools to cover supervision and opening hours of facilities particularly during summer.

Community Facilities Manager

Boggabri Pool Coordinator

CasualLifeguards

Wee Waa Pool Coordinator

Casual Lifeguards

Narrabri Pool Operator

Casual Lifeguards

Pilliga Artesion Bore

‐Unsupervised

Site

Aquatic Facilities Manager


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SWOT Analysis

Strengths Weaknesses

Licenced lifeguards with Bronze Medallion, CPR and First Aid qualifications

Excellent safety record – no deaths by drowning

Good proportion of returning experienced casual lifeguards

Heated indoor pool allowing year round access to public swimming

A core group of dedicated and stable casual lifeguards

Excellent water quality at all three public pools

Excellent customer service

Clean and tidy facilities

Low entry fees compared with neighbouring shire and city centres

Inclusive facility with access options and staff trained and aware to accommodate physically and culturally diverse patrons

Quality Learn to Swim (LTS) program at full capacity given available LTS teachers

Tourist attraction of Pilliga Bore Bath contributing to local micro‐economy

Boggabri, Wee Waa pools and Narrabri 50m pools are over 50 years old; therefore ageing assets

Reliance on casual lifeguards due to minimal permanent staff

Low participation in aquatic fitness classes make the classes unviable potentially losing patron numbers

Organisational structure / staffing

Lack of clear recognition and role definition for Learn to Swim (LTS) teachers and aquatic fitness instructors (currently employed as casual lifeguards)

High costs associated with lifeguard training prior to each summer season

Lack of shade at 50m pool particularly lawn area in Narrabri

Lack of understanding by community regarding base services versus business opportunities e.g. provision of safe water to swim in versus provision of learn to swim classes

Ancillary services (e.g. kiosk / canteen) competing with pool supervision

Reducing opening hours may result in loss of long term casuals due to reduced hours

Not maximising kiosk facilities due to staffing restrictions

Minimal marketing and promotion due to budget constraints

Pilliga Bore Baths has lacked clear direction to guide

development resulting in ad hoc expansion

Opportunities Threats

Health and fitness activities / offerings

Find either a single permanent lessee or group of regular fixed hirers of the multipurpose room

Utilise viewing room as activity space e.g. treadmill / cycle machines ‘run/cycle as you watch’ for parents with children in learn to swim and squad etc.

Recognise and create clear role for Learn to Swim teachers and aquatic fitness instructors

Learn to Swim program at Boggabri and Wee Waa

Train or recruit LTS and aquatic fitness instructors

Investigate process to become recognised Royal Life Saving Society (RLSS) trainer to reduce training costs and provide service to northern inland and north west public pool providers

Separate core services from business services e.g. Learn to Swim, canteen

Lease / contract kiosk operations

Enhance outdoor facilities to increase shade, BBQ facilities, seating, to encourage use and extend stay

Develop and implement a marketing plan to increase patronage and gain alternative revenue streams

Externally managed customer satisfaction survey to determine satisfaction level of customers and stakeholders with provision of service

Foster relationship with public and private health professionals to maximise program pool utilisation and fitness program uptake

Free WiFi to paying pool patrons for limited time (e.g. 30mins) to encourage visitation

Business / management plan over Pilliga Bore Baths and primitive camping ground

Lease/contract management of Pilliga Bore Baths and primitive camping ground

Number of backyard pools installed reduces patron base at public swimming pools

External Learn to Swim teachers operating at either backyard private pools or Council owned facilities reduce student numbers and potential revenue

Strong sense of ownership / expectations of preferential treatment relating to pool use by swimming clubs and some schools

Declining population / transient population

Reduced discretionary spending by local residents

Neighbouring shire facilities e.g. waterslide in Moree

Competing outdoor recreation activities e.g. water skiing at lakes and dams

Gyms, boot camp, private fitness instructors

Extreme weather conditions: extreme heat and cold

Pool water contamination by pool patrons

Patrons with existing serious health issues using pool and risk of major incident on site

Changes to health regulations resulting in increased costs to maintain pool water quality to standard

Reduced availability and/or increased supplier costs for chemical required to maintain pool water quality


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CHAPTER 6: Key Performance Measures

Efficiency Measures

Efficiency Measure “Doing things right”

2015/2016 Previous

2016/2017 Estimated

Operational cost per patron is maintained below $15 per patron

Boggabri Narrabri Wee Waa

$15.86 $6.24 $7.63

$15.00 $15.00 $15.00

Percentage of pool operating expenditure recovered as revenue.

31.4% 30%

Effectiveness Measures

Effectiveness Measure “Doing the right things”

2015/2016 Previous

2016/2017 Estimated

Lost time (hours) is reduced by 20% 0 0

No. of incidences of pool closure for health reasons.

0 0

Number of written complaints relating to health, safety or customer service.

0 0

Percentage of program classes (LTS, Aquatic Fitness) held with minimum 80% class participation.

49% 75%

Minimum 80% ‘high quality’ rating from parents/carers of children participating in Learn to Swim.

N/A 80%

The total retail sales at Boggabri, Narrabri and Wee Waa each year exceed the rolling three year average.

$69,151 $70,000

Workload Measures

Workload Measure 2015/2016 Previous

2016/2017 Estimated

Number of patrons using pools Boggabri Narrabri Wee Waa

4,923

46,051 11,533

5,000

47,500 12,000

No. of Learn to Swim classes offered at Boggabri, Narrabri and Wee Waa pools.

2,969 2,250

No. of Aquatic Fitness classes offered at Boggabri, Narrabri and Wee Waa pools.

168 150

No. of Squad classes offered at Narrabri. 245 245


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Workload Measure 2015/2016 Previous

2016/2017 Estimated

No. of opening days and times reflect user demand based on patron attendance and efficiency measures.

Boggabri Narrabri Wee Waa

177 359 177

177 347 177


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CHAPTER 7: Medium Term Strategic Management

Four Year Service Budget

Budget

2016/2017

Draft Budget

2017/2018

Draft Budget

2018/2019

Draft Budget

2019/2020

Operating Revenue 472,387 473,126 473,714 413,921

Operating Expenditure (1,534,657) (1,552,015) (1,569,466) (1,586,998)

Surplus/(Deficit) From Operations (1,062,270) (1,078,889) (1,095,752) (1,173,077)

Capital Revenue 0 0 0 0

Capital Expenditure (232,334) (242,642) (223,475) (234,860)

Available Funds Movement Prior to Restricted Asset Funding (1,294,604) (1,321,531) (1,319,227) (1,407,937)

Transfers (To) or From Restricted Assets 109,493 116,282 93,478 161,317

Funds Available To or (Required From) Rates & Other General Revenue (1,185,111) (1,205,249) (1,225,749) (1,246,620)


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Four Year Capital Works Program

Asset Expenditure

2016/2017

Narrabri pipe stormwater rear car park to creek (New) 10,000

Narrabri chemical and equipment storage shed (New) 20,000

TOTAL 30,000

2017/2018

Wee Waa Pool Replacement Shade Shelter x 2 30,000

TOTAL 30,000

2018/2019

Nil. 0

TOTAL 0

2019/2020

Nil. 0

TOTAL 0

GRAND TOTAL 60,000


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Four Year Asset Maintenance Program

Asset Maintenance

2016/2017

Planned 166,200

Unplanned 0

TOTAL 166,200

2017/2018

Planned 169,524

Unplanned 0

TOTAL 169,524

2018/2019

Planned 172,914

Unplanned 0

TOTAL 172,914

2019/2020

Planned 176,373

Unplanned 0

TOTAL 176,373

GRAND TOTAL 685,011


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Information Technology Planning Specific Hardware

Server (1)

Desktops (7)

Printers (4)

Point of Sale Terminals (4)

Docket Printers (4)

Scanner (4)

EFTPOS Machines (4)

Land Telephones (4)

Access Gates with Scanner (1)

Prominent Chemical Dosing (4)

Closed Circuit Television (14)

Data Projector (1)

Projector Screen (1)

Public Address System (3)

Fire and Security Alarm (1)

Adequacy Statement

Overall, the hardware utilised by Council’s three public swimming pools currently meets the needs and requirements of the business.

Specific Software

LINKS point of sale software installed at Boggabri, Narrabri and Wee Waa public swimming pools

Future IT Considerations

Faster internet connection for Boggabri and Wee Waa to reduce customer transaction processing times.

LINKS software point of sale system was installed at Narrabri Aquatic Centre in 2013 and rolled out to Boggabri and Wee Waa pools in 2014/2015. The system itself is extremely functional and supports pool operations and data collection however the slow speeds associated with the internet link at Boggabri and Wee Waa results in slow processing of transactions consequently impacting customer convenience. Prominent automatic chemical dosing systems are installed at Narrabri, Boggabri and Wee Waa pools and succeed in monitoring and maintaining pool chlorine and pH levels as well as improving work, health and safety outcomes by eliminating the need for staff to handle chemicals. Closed Circuit Television (CCTV) is installed in public areas of the indoor pool hall at the Narrabri Aquatic Centre to assist lifeguards supervise pool patrons. Faster and more reliable internet connection is an immediate business need for the future to improve the reliability and useability of LINKS software and therefore improve convenience for customer transactions, pool operations and data collection.


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Workforce Planning Title Status Type Hours Difficulty

to Recruit 1‐5

Impact on Business

1‐5

Stability

1‐5

Total

Community Facilities Manager

Full Time Permanent 35 4 4 3 11

Aquatic Facilities Manager Full Time Permanent 38 4 4 1 9

Boggabri Pool Coordinator Full Time Permanent 38 4 4 4 12

Wee Waa Pool Coordinator Full Time Permanent 38 4 4 5 13

Pool Operator Full Time Permanent 38 4 3 5 12

Lifeguards Casual Casual Various 4 4 3 11

Learn to Swim Teachers Part Time Permanent 15 – 38 4 5 3 12


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CHAPTER 8: Legislative Responsibilities

Compliance Item Legislation/ Regulation/ Clause or Section

Due Date Frequency

Bacteriological control of pool water quality NSW Public Health Act 2010 ss34‐37 Public Health Regulation 2012 Schedule 1

Prior to pool opening to public and 4 hourly intervals thereafter.


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CHAPTER 9: Policy Responsibilities

Council Policy

Policy Last Reviewed Review Frequency

Narrabri Shire Swimming Facilities Management Plan February 2015 Annually


Page 25

CHAPTER 10: Definitions and Abbreviations

Definitions

Asset New: Expenditure which creates a new asset providing a new service/output that did not exist before. ‐ or ‐ Expenditure which enhances an existing asset to provide a higher level of service.

Asset Renewal: Expenditure on an existing asset or on replacing an existing asset, which returns the service capability of the asset up to that which it had originally. As it reinstates existing service potential, it may reduce future operating and maintenance expenditure if completed at the optimum time. Examples include pavement rehabilitation, replacing a material section of a drainage network with pipes of the same capacity, replacing an air conditioner, etc.

Council Policy: A Policy adopted by Council resolution. Council Policies can also be referred to as Capital ‘P’ Policies. Council Policies will be written in proper case.

Planned Maintenance:

Repair work that is identified and managed through a maintenance management system. These works include inspection, assessing the condition against failure/ breakdown criteria, experience, prioritising scheduling, actioning the work and reporting what was done to develop a maintenance history and improve maintenance and service delivery performance.

Unplanned Maintenance:

Unplanned repair work carried out in response to service requests and management / supervisory directions.

Abbreviations

OC #.# One Community – Theme from Council’s Community Strategic Plan.

SE #.# A Sustainable Environment– Theme from Council’s Community Strategic Plan.

PT #.# A Place to Thrive – Theme from Council’s Community Strategic Plan.

LA #.# Proactive Leadership and Advocacy – Theme from Council’s Community Strategic Plan.

NAC Narrabri Aquatic Facility

LTS Learn to Swim

RLSS Royal Life Saving Society

GSPO Guidelines for Safe Pool Operations

IT Information Technology

LG Act Local Government Act 1993.

OLG Office of Local Government

PID Act Public Interest Disclosures Act 1994.

GSPO Practice Note 15

Royal Life Saving Society Guidelines for Safe Pool Operations Office of Local Government Practice Note No.15 Water Safety

NSW Advisory NSW Health Public Pool and Spa Advisory Document


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APPENDICES

1. Buildings and Other Structures Asset Management Plan

2. Buildings and Other Structures Asset Register

3. Narrabri Swimming Facilities Management Plan 2015

4. NSW Health, Public Swimming Pool and Spa Advisory Document http://www.health.nsw.gov.au/environment/Pages/Swimming‐Pool‐and‐Spa‐Advisory‐doc.aspx

5. NSW Office of Local Government, Practice Note No.15 Water Safety http://www.olg.nsw.gov.au/sites/default/files/Practice‐Note‐No15‐Water‐Safety‐Updated‐July‐2012.pdf

6. Royal Life Saving Society Guidelines for Safe Pool Operations (GSPO) http://www.royallifesaving.com.au/aquatic‐centres/managers/guidelines‐for‐safe‐aquatic‐venues/guidelines‐for‐safe‐pool‐operation

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2016-2017 Swimming Pools - Service Plan - Narrabri Council/Council... · SWOT Analysis ... A large covered grandstand runs parallel to the 50m pool on its south‐ western side