ACADEMIC RESOURCE CENTER 2017-2018 Annual Report

Tutoring, Advising, Disability Services, TRIO/Student Support Services, ESL services

1

TABLE OF CONTENTS: PAGE

Mission and 2017-2018 ARC Highlights 2

First generation and Retention data 3

Supplemental Instruction (SI) data 4

CAL, Disability and evening use 5

SEM I and SEM II data 6

ARC Courses/outcomes 7

TRIO (SSS) highlights; Coached and FG Panel data 8

TRIO objectives 9

Tutoring in academic disciplines (graphs) 10-12

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2017-2018 ACADEMIC RESOURCE CENTER (ARC)

Mission: The Academic Resource Center serves all members of the Viterbo community. The structure reflects a model of connected knowing (Belenky et

al) and is involved, integrative and empathetic.

DATA REFLECTING ALL STUDENTS SERVED for the 2017-2018 Academic year

ARC HIGHLIGHTS 2017-18

94% of students tutored during 2016-17 were retained to Fall 2017; 92 % of students receiving any ARC service were retained to Fall 2017

Peer tutors: 152 peer tutors (including SI tutors) /37% rec’d tutoring

Supplemental Instruction (SI) tutoring: SEM I: 440 students/18 tutors/ 8 courses (17 sections)/6,327.5 hours; SEM II: 358 students/17 tutors/10 courses (19 sections)/5,475 hours

86% of TRIO coached students are retained to the third semester; 83% of panel attendees retained to third semester, 86% of those who participated in Early Bird Orientation retained to

SEM III

Diagnosed disability: 122 students with a diagnosed disability received accommodations

Online 2017 summer tutoring: 199 hrs./56 students

Proctored tests: 17 non-Viterbo students

CLEP exams: 3 students/3 exams

Foreign language placement exam: 14 students

Graduate writing assistance online: 506 hrs./140unique students (259 students total)

Satisfaction with ARC: 98% satisfaction with ARC services and tutoring. (Evals completed at end of each semester by tutees and tutors)

MMHC proctored exam: 15 students/45 hours

SEM I: 806 students tutored; 97% passed the corresponding course

SEM II: 757 students tutored; 96% passed the corresponding course

Courses tutored for content: 131 courses SEM I; 117 courses SEM II

Students tutored in 2+ courses: SEM I: 352; SEM II: 401

Athletes: 85% used the ARC SEM I; 84% SEM II

FG students served: SEM I: 75%; SEM II: 72%

Testing: 687 students/2323 tests

ESL/International: 71% students tutored SEM I; 73% tutored SEM II

CAL/Grad programs: 144 students used ARC services

Workshops: 16 offered; 1434 students attended (revised format: staff delivered workshop content in specific classes)

Writing contracts are developed with both Education and Social Work students

Year Fulltime undergraduates All students 2017-2018 93% of all undergrads received services; 66% were tutored 59% of all students

2016-2017 92% of all undergrads received services; 66% were tutored 60% of all students

2015-2016 89% of undergrads received services; 68% were tutored 59% of all students

2014-2015 87% undergrads received services/70% were tutored 55% of all students

2013-2014 92% of all undergrads received services 70% of all students

2012-2013 94% served/60% tutored 55% of all students

2011-2012 97%/53% 70% of all undergrads

2010-2011 97% /51% 77% of undergrads

2009-2010 97% /51% 67% of undergrads

2008-2009 95% (1453) received services 69% of undergrads

2007-2008 91% (1368) received services 82% of undergrads

2006-2007 83% (1204) received services 64% of undergrads

Academic Resource

Center

Students

Admin.

FacultyStaff

Alumni

3

All ARC staff serve as advisors to 200 SSS students each meeting with 25-35 TRIO students regularly each semester

2 Writing Specialists scored essays for the Nightingale and Social Science Scholarship Competitions

Community service requests: placed 8 tutors with local families

FIRST GENERATION STUDENTS USING ARC SERVICES SUMMER (2017) TUTORING

RETENTION STATISTICS 95% of students tutored during 2017-2018 were retained to Fall 2018

94%% of students tutored during 2016-2017 were retained to Fall 2017

93% of students tutored during 2015-2016 were retained to Fall 2016

90% of students tutored during 2014-15 were retained to Fall 2015

96% of students tutored during 2013-2014 were retained to Fall 2014 87% of students tutored during 2012-2013 were retained to Fall 2013

Limited use of ARC services:

2017-18 SEM I: 1 dismissed who used tutoring, 8/31 (26 %) on probation had 3+ hrs tutoring; SEM II: 3 dismissed who used tutoring; 1/9 (11%) on probation had 3+ hrs tutoring

2016-17 SEM I: 0 dismissed used tutoring; 28/70 (40%) on probation had 3+ hrs tutoring; SEM II: 0 dismissed used tutoring: 24% on probation had 3+hrs tutoring 2015-16 SEM I: 0 dismissed used tutoring; 23% probation had 3+ tutor hrs; SEM II: 14% (1/7) dismissed had tutoring; 14% probation had tutoring

2014-15 students who left after SEM I: 21% had 3+ tutor hrs; SEM II: 25% had 3+ tutor hrs

2013-14: students who left after SEM I: 15% had 3+ tutor hrs; after SEM II 32% had 3+ tutor hrs

2012-13: students who left: after SEM I: 19% had 3+ tutor hrs; after SEM II: 28% had 3+ tutor hrs

2011-12: students who left after SEM I: 15% had 3+ tutor hours; after SEM II: 39% had 3+tutor hrs

STUDENTS NOT RETURNING AND TUTORING

SEMESTER NOT RETURNING # LEAVING % WHO HAD 3 OR MORE HOURS OF TUTORNG IN

SEMESTER IMMEDIATE PRIOR TO LEAVING

SEM I SEM II

2017-2018 75% 72%

2016-2017 64% 59%

2015-2016 53% 49%

2014-2015 70% 57%

2013-2014 69% 64%

2012-2013 65% 54%

2011-2012 67% 57%

2010-2011 72% 64% %

# students Hrs

2017 56 199.5

2016 46 210

2015 72 415

2014 55 181

2013 15 61

2012 5 20

2011 28 158

2010 46 319.5

SPRING 2018 58 29% FALL 2017 109 58 SPRING 2017 92 26 FALL 2016 98 24 SPRING 2016 42 2 FALL 2015 118 24

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RETENTION AND USE OF TUTORING BY PEER TUTORS

Supplemental Instruction (SI) tutoring* (*tutors’ hrs. include attending lectures, tutoring and prep for tutoring)

2017-2018 SEM I: 440 students/18 tutors/8 courses (17 sections)/6327.5 hrs; SEM II: 352 stud/17 tutors/10 courses (19 sections)/5475 hours

2016-2017 SEM I: 354 students/21 tutors/10 courses (25 sections)/7157.25 hrs; SEM II: 590 stud/14 tutors/9 courses (23 sections)/4953.5 hours

Spring 2016 1548.25 hrs/15 tutors/8 courses/15 sections/350 tutees/3742.75 visits to tutoring

Fall 2015 1699.5 hrs/16 tutors/9 courses/16 sections/ 494 tutees/ 3596 visits to tutoring

Spring 2015 1294.5 hrs/14 tutors/14 sections/8 courses/348tutees)/2913 student visits

Fall 2014 1108.5 hrs/13 tutors/12 sections/9 courses/334 tutees /3205 student visits

Spring 2014 1254.25 hrs/14 tutors/7 courses /14 sections/298 tutees (245 unique) (paid tutors for 1254.25 hours)

Fall 2013 961.75 hrs/11 tutors/7 courses/11 sections/274 tutees (251 unique) (paid tutors for 1029.25 hours)

Spring 2013 579.5 hrs/6 tutors/6 courses/116 tutees

Fall 2017 SI tutoring outcomes Spring 2018 SI tutoring outcomes

BIO 104 144 94% 4% 69% BIO 114 51 88% 1% 51% BIO 160 31 84% 13% 35% BIO 161 15 93% 0% 80% CHEM 106 52 79% 19% 69% CHEM 120 36 61% 31% 42% CHEM 240 19 84% 10% 68%

2017-2018 2016-2017 2015-2016 2014-2015 2013-2014 2012-2013 2011-2012 2010-2011 2009-2010 2008-2009 2007-2008

% of tutors who rec’d

tutoring and passed

course

152 tutors/37% had

tutoring/100%

151 tutors/34% had

tutoring/100%

138/51/100% 138/51%/100% 152/45%/96% 169/50% 122/52%

passed

136/59% 122/52% 99/51% 99/51%

Tutors retained to next

academic year

100% academically

eligible to return

100% 100% 100% 100% 97% 98%

Spring 2018 SI course

# of students in the class

% had tutoring

Without tutoring % who had a final grade

of C or >

% who had 3+ hrs of tutoring

and earned C or >

BIO 104 31 91% 3% 71%

BIO 114 117 89% 6% 72%

BIO 160 13 77% 8% 62%

BIO 161 21 86% 10% 62%

BIO 296 33 67% 33% 52%

CHEM 106 122 82% 16% 59%

CHEM 121 22 64% 36% 55%

MATH 130 46 22% 74% 17%

Fall 2017

SI Course

# of students

in the class

% had

tutoring

Without

tutoring %

who had a

final grade

of C or >

% who

had 3+ hrs

of tutoring

and earned

C or >

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DISABILITY SERVICES: 120 SERVED SEM I; 125 SEM II

Services included: meeting with the Direct of ARC/Disability Services to formulate a success plan, assessing documentation to assure it is accurate,

complete and timely, working with residence life on accommodations including but not limited to therapy/emotional support or service pets, and

working with Director of Caf for dietary needs. In addition: working with students needing accommodations on standardized licensing exams and

accommodating all testing.

Testing accommodations: 687 students took 2323 tests

ARC evening use (Monday through Thursday 4-7 p.m.): SEM I:177 students; SEM II: 152 students

CAL AND GRADUATE STUDENTS UTILIZING ARC TUTORING

Programs 2017-18 2016-17 2015-2016 2014-2015 2013-2014 2012-2013 2011-2012 2010-2011 2009-2010 2008-2009

Fall Spring Fall Spring Fall Spring Fall Spring Fall Spring Fall Spring Fall Spring Annual Annual Annual CAL 12 12 21 21 26 17 23 17 27 31 9 12 11 12 17 23 46

RN/BSN 5 10 14 12 24 15 15 20 42 60 33 54 24 53 61 72 64

Teaching

Licensure 6 2 0 4 11 10 5 10 7 3 6 3 11 10 12 15 17

Grad

programs 69 79 56 72 65 70 56 61 22 21 9 3

TOTAL 92 103 103 105 135 119 112 120 151 168 106 118 108 156 158 195 186

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ARC OVERVIEW

Workshop format is now more frequently delivered to students in classes

SEMESTER I 2017-2018 2016-2017 2015-2016 2014-2015 2013-2014 2012-2013 2011-2012 2010-2011 2009-2010 2008-2009 2007-2008 2006-2007

Students tutored in any course

806/97% passed

course

805/96% passed

857/95% passed

course

920/96% passed

course

820/92% passed

691tutored/95%

746 / 94% 693/90% 663/91% 609/92% 602/92% 554/89%

Tutoring hours 10779.75 11,635 10,607 8347 6978 5956.25 6239 6032 5956.75 4544 4930 4255

Staff tutoring hours 929.25 891.52 1142 1144.25 771.5 898.25 1498 1675 1913.5 785 847 693

Peer tutoring hours 9902.50 10,818.25 9451.25 7202 6206.5 5055 4712 4349 4030.75 3758 3912 3562

# of tutoring requests 1310 1302 1386 926 1146 991 961 891 857 717 683 674

# of stud tutored in 2+ classes

352 373 409 376 362 296 311 257 244 196 181 233

Courses tutored for

content

131 136 133 149 140 139 117 112 99 80 86 73

Peer tutors 110 111 122 (34% also rec’d

tutoring)

105 88 125 106 100 100 85 84 85

Workshops * 7/952 total 23 63/534

unique/1076 total

70/494/

822

62 /625 /882 52 /733

/1121

53 /562 /1031 45/792

/1349

46/825 41/881 41/798 52/587

Students w/diagnosis 120 127 101 105 94 96 37 60 67 57 54 39/58

SEMESTER II 2017-2018

2016-2017

2015-2016

2014-2015

2013-2014

2012-2013

2011-2012

2010-2011

2009-2010

2008-2009

2007-2008

2006-2007

Students tutored in any

course

757/97%

passed course

767/96%

passed course

714/96% 745/95% 744/97%

passed

611/95% 630/95% 564/93% 575/94% 553/91% 473/93% 436/90%

Tutoring hours 10165.75 9122.25 8120 7729 5684 5548.75 5877 5065 5292 4296.25 3402 3328.49

Staff tutoring hours 1142.5

958.25 937 1103 1075 843.25 993 1540 1162 1096.25 622 821.49

Peer tutoring hours 9,063.5 8171.25 7183 6627 4609 4705.5 4884 3504 4122 3199 2656 2507

Tutoring requests 1306 1238 1054 947 953 859 891 750 792 693 596 533

Tutored in 2+ classes

401 337 305 342 285 238 238 210 204 184 158 197

Courses tutored for

content

117 115 122 125 138 124 103 124 104 72 63 79

Peer tutors 42 89 129 89 105 105 106 81 72 76 58 62

Workshops * 7/482 24 73/333

unique/487 total students

51//261uniqu

e/ 395 total

44wkshops/3

95 unique/544

total

47/390

unique/489 total

students

47 /409

/653

44/522

unique/1358 total

44/657 44/725 43/491 48/367

Students w/ diagnosis 125 85 88 113 88 84 34 60 70 42 41 25/58

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COURSES TAUGHT BY ARC STAFF (#enrolled/ % passed)

Math Tutoring by Math Specialist (Professional)

Writing Tutoring from Specialists (Professionals)

Courses 2017-2018

Fall Spring

2016-2017 2015-2016 2014-2015 2013-2014 2012-2013 2011-2012 2010-2011 2009-2010 2008-2009 2007-2008

MATH 091

Math 091 Online

Math JIT Stats Math JIT Algebra

11/100% 5/100%

2/100%

22/100% 8/100% 10/91% 3/100%

24/90%

12/60%

26/100% 5/100%

19/90%

8/80% Fall 3/66.7% Spring

8/100% 6/100%

27/70%

21/100%

32/93%

26 /100%

58/87% 141/88% 92 students 134 86 60

UNST 101 Lrng Strats 7/100% 3/100% 22/100% No one enrolled Not offered Not offered 15/80% 34 66 84 89 29

2017-2018 2016-17 2015-2016 2014-2015 2013-2014 2012-2013 2011-2012 2010-2011 2009-2010 2008-2009 2007-2008 SEM I 46/92.75 hrs 71/255.5 85/253.6 hrs 108/259hrs 128stu/288hrs 139/268hrs 128/273 116/241 102/269 67/201 87/351

SEM II 54/152 hrs 35/107.25 50/214 hrs 87/222hrs. 76stud/208hrs 104 /288hrs 122/229 90/244 88/146 80/333 81/226

Nursing Math 148/99.3% 179/99% 196/100% 199/100% 131stud/99%

Drop in Math No longer offered 68/126hrs 115/193hrs

2017-2018 2016-2017 2015-2016 2014-2015 2013-2014 2012-2013 2011-2012 2010-2011 2009-2010 2008-2009 2007-2008

SEM I 408 stud/841

hrs

286 stud/374 hrs 375/663.75 331/1072hrs 306/509 hrs 289stud/586hr 262/498 318/468 255/524 240/432 235/496

SEM II 419 stud/987

hrs

309/532hrs 196/307 (data

incomplete)

339/976hrs 239/479hrs 194stud/521hr 249/626 258/522 266/400 285/596 193/395

ONLINE

92 stud/239

hrs

48/90 59/84.5

(undergrad)

167stu/500hrs 135stu/165 hrs 84 /129hrs 69/109hrs

73/101hrs 70/111hr

Graduate

140 stud/506

hrs (all

online)

118/551hrs (all

online)

190/408 96stud/395hrs 41stud/224hrs

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TRIO/STUDENT SUPPORT SERVICES (SSS) HIGHLIGHTS 2017-18:

The following data indicates when provided with support services, intrusive and timely advising, and academic coaching, at-risk students achieve at rates similar to all students.

The goal of SSS is to retain and graduate first generation (FG)/low-income (LI) students at rates reflective of all enrolled students. 206 students were in SSS

SSS on Probation: 4 SEM I compared to 38 for all undergrads; SEM II: 3 SSS compared to 17 for all undergrads

SSS suspended/dismissed: SEM I: 0 SSS compared to 3 all; SEM II: 0 compared to 12 all undergrads

206 (99%) SSS finished the year in good academic standing

91% of SSS students were retained from one academic year to the next

92% of SSS respondents indicate that SSS is supportive of their academic success

Objective: Coached students who entered in 2017-18 are retained at a higher rate than non-coached.

2017-2018: Coaching and First Gen Panel attendees Persistence and Retention

All SSS New (transfers and freshmen) entering in 2017: Average semester CUM GPA = 2.850 Coached average GPA: 3.14 vs 2.92 for non-coached 95% persisted to SEM II vs 89% of non-coached

FR New SSS on Probation = 4 Sem I; 3 Sem II

Fall 2017-18 Cohort

Number % 2SemEnr 2SemRet 3SemEnr 3SemRet 4SemEnr 4SemRet

All new SSS 46 100% 43 93% 39 85%

FR1 SSS) 29 63% 28 97% 25 86%

UGFR 36 78% 34 94% 31 86%

Coached 37 80% 35 95% 32 86%

Panel 29 63% 26 90% 24 83%

Orientation 28 61% 26 93% 24 86%

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SSS/TRIO Federal Objectives 2017-2018

1. Participant Identification and Selection Objective: To identify, select and serve 200 Viterbo University SSS eligible students each year who are first generation, low income or have a disability.

206 students were served in 2017-2018. 2. Academic Achievement Objective: To assure that 80% of SSS students complete the academic year in good academic standing as defined by the university (GPA 2.0 or above).

99% completed the academic year with a cum GPA of 2.0 or above 70% were tutored 100% utilized counseling services (All ARC professional staff serve as academic counselors to SSS students) 100% came for services 3. Academic Skills Enhancement Objective: To assure that participating students increase reading and writing skills.

ARC classes 100% passed SEM I 100% passed SEM II Math assistance 97% passed SEM I 100% passed SEM II 4. Persistence Rate

Objective: 65% of all participants served by the SSS project will persist from one academic year to the beginning of the next academic year or graduate

92% persisted from one year to the next 61% graduated within 6 years 5. Campus Climate Objective: To provide a campus climate fostering students’ participation in campus events. 100% indicate that the program is supportive.

FAC event tickets are free to SSS students due to funding through the TRIO grant. 83 students attended a FAC performance. The student led TRIO Tribune is published 4 times/year with input from ARC staff but layout, design and publication are by TRIO student

0.0%

7.7% 7.7%

23.1%

34.6%

26.9%

0.0%6.3%

0.0%

31.3%

43.8%

18.8%

0-1.4999 1.5-1.999 2-2.4999 2.5-2.999 3-3.4999 3.5-4

Spring Cumulative GPAand SSS Pre-Orientation Attendance

Attended Orientation Did not Attend Orientation

10

11

12

Tutoring Requests per Non Class for Spring 2018

application

educ portfolio

education contract

ESL conversation

nursing math

Tutoring Requests per Non Class for Fall 2017