2016-17 Annual Report Public Safety Business Agency Overview · • Iain MacKenzie AFSM, Inspector -General Emergency Management • Peter Griffin, Chief Operating Officer, PSBA •

2016-17 Annual Report Public Safety Business Agency

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Overview Public safety portfolio overview The public safety portfolio (the portfolio), under the Minister for Police, Fire and Emergency Services and Minister for Corrective Services, consists of the:

• Office of the Inspector-General Emergency Management (IGEM)

• Public Safety Business Agency (PSBA)

• Queensland Fire and Emergency Services (QFES)

• Queensland Police Service (QPS).

The portfolio structure is designed to support an integrated and collaborative approach to service delivery.

Minister for Police, Fire and Emergency Services and Minister

for Corrective Services The Honourable Mark Ryan

Office of the Inspector-General Emergency Management

Inspector-GeneralIain MacKenzie AFSM

Public Safety Business Agency Chief Operating Officer

Peter Griffin

Queensland Fire and Emergency Services

CommissionerKatarina Carroll APM

Queensland Police ServiceCommissioner

Ian Stewart APM


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Office of the Inspector-General Emergency Management The Office of the IGEM was formally established as a public service office on 1 July 2014 under amendments to the Disaster Management Act 2003. The Office of the IGEM provides independent assurance and advice to enable confidence in Queensland’s emergency management arrangements.

Public Safety Business Agency The PSBA was established on 1 November 2013 under the Public Service Act 2008 with the renaming of the Department of Community Safety (Public Service Departmental Arrangements Notice (No.8) 2013). On 21 May 2014, with the assent of the Public Safety Business Agency Act 2014, PSBA was established as a public service office.

In 2015, an independent review of the PSBA was undertaken by the Public Service Commission. The review considered the scope, function and structure of the PSBA to ensure it effectively supported public safety service delivery to the community. In line with the review recommendations, a number of functions transitioned to QFES and the QPS commencing 1 July 2016. In addition, under the Public Safety Business Agency and Other Legislation Amendment Act 2016, the role of the PSBA Chief Executive Officer changed to the PSBA COO, Blue Card Services transitioned to the Department of Justice and Attorney-General (DJAG), State Government Security transitioned to the QPS, and the PSBA Board was established.

The PSBA’s core responsibilities are to provide professional information and communications technology (ICT), financial, procurement, asset management and human resource services to the Office of the IGEM, QFES and QPS. The PSBA also provides ICT services to the Queensland Ambulance Service (QAS). In addition, the PSBA incorporates and provides government air services and Commonwealth Games business support to portfolio agencies.

The PSBA is governed by the Board, which was formally established on 15 September 2016. The Board currently comprises the QPS Commissioner Ian Stewart (Chair), QFES Commissioner Katarina Carroll and an appointed external member, Geoff Waite, Executive General Manager, Risk and Intelligence, Queensland Treasury.

The Board’s functions include providing leadership and oversight of the PSBA. The role of the COO, is to assist the Board perform its functions and be responsible for the day-to-day operations of the PSBA. The COO reports to the Board and must give effect to any direction of the Board.

Queensland Fire and Emergency Services QFES was established as a department on 1 November 2013 under the Public Service Act 2008 (Public Service Departmental Arrangements Notice (No. 8) 2013). QFES is the primary provider of fire and rescue and emergency management programs and services throughout Queensland. QFES encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service (RFS) and the State Emergency Service (SES). Through service agreements, QFES also supports other emergency response volunteer organisations/agencies including Surf Life Saving Queensland, Royal Life Saving Society Queensland, Australian Volunteer Coast Guard Association, Volunteer Marine Rescue Association Queensland and the Police-Citizens Youth Club Emergency Services Cadets.

It is the role of QFES to provide leadership and services to the community across prevention, preparedness, response and recovery. QFES protects people, property and the environment through the delivery of emergency services, awareness programs, response capability and capacity, and incident response and recovery for a safer Queensland.


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Queensland Police Service The Police Department was established by the Police Act of 1863 which took effect on 1 January 1864. Under the Police Service Administration Act 1990, the Queensland Police Force became the QPS. The QPS works with the community to stop crime and make Queensland safer. The QPS is responsible for service delivery 24 hours a day, seven days a week, focused on preserving peace and good order, protecting the community, preventing and detecting crime, administering the law fairly and efficiently, and bringing offenders to justice. This is achieved by using technology and innovative strategies to enable a mobile, flexible and agile delivery of services to address community needs.


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Legislation administered by the portfolio In accordance with Administrative Arrangements Order (No. 2) 2017, the portfolio administers the following legislation:

Agency Legislation administered

PSBA • Public Safety Business Agency Act 2014

QFES • Disaster Management Act 2003 • Fire and Emergency Services Act 1990

QPS • Australian Crime Commission (Queensland) Act 2003 • Child Protection (Offender Prohibition Order) Act 2008 • Child Protection (Offender Reporting) Act 2004 • Police Powers and Responsibilities Act 2000 • Police Service Administration Act 1990 • Public Safety Preservation Act 1986 • Queensland Police Welfare Club Act 1970 • State Buildings Protective Security Act 1983 • Summary Offences Act 2005 • Terrorism (Preventative Detention) Act 2005 • Weapons Act 1990


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Machinery-of-government changes As a result of the Review of the Public Safety Business Agency (November 2015), the following machinery-of-government changes occurred during 2016-17:

Date Changes

1 July 2016 In accordance with the Public Service Departmental Arrangements Notice (No. 2) 2016:

• PSBA Media Services transitioned to QFES and QPS • PSBA Education and Training (including training academies) transitioned to

QFES and QPS • PSBA Recruitment transitioned to QFES and QPS • PSBA Strategy Services transitioned to QFES and QPS • PSBA Ministerial Services transitioned to QFES and QPS • PSBA Ethical Standards transitioned to QFES and QPS • PSBA Legal Services transitioned to QFES and QPS • PSBA Cabinet Legislation Liaison transitioned to QFES and QPS • PSBA Right to Information transitioned to QFES and QPS • PSBA Local Workplace Health and Safety transitioned to QFES and QPS • PSBA Operational Functions transitioned to QFES and QPS.

8 September 2016 In accordance with Public Service Departmental Arrangements Notice (No. 4) 2016:

• Protective Services transitioned to QPS.

1 October 2016 In accordance with Public Service Departmental Arrangements Notice (No. 4) 2016:

• Blue Card Services transitioned to the DJAG.


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Public safety portfolio audit and risk committee The Public Safety Portfolio Audit and Risk Committee (ARC) has been established under, and operates in accordance with, the terms of its charter that was developed in line with Queensland Treasury’s Audit Committee Guidelines: Improving Accountability and Performance; the Financial and Performance Management Standard 2009 and the Financial Accountability Act 2009. The charter is reviewed annually by the committee to ensure it remains consistent with the committee’s authority, objectives and responsibilities. The committee governs audit matters for the public safety portfolio agencies and risk matters for the PSBA. It provides independent assurance and assistance through prompt and constructive reports directly to each accountable officer in the portfolio, particularly when issues identified present material risk or threat to the portfolio. The committee is chaired by an independent external expert appointed to the role. Each public safety portfolio agency is represented by one member. A second external member also forms part of the committee. The Chair may invite or give approval for other persons to attend a committee meeting. The committee meets quarterly and met on four occasions during 2016-17. The independent external Chair received $6,187.50 (including GST) in remuneration for services provided in 2016-17. The second external member received $3,712.50 (including GST). There were no other on-costs.

Committee Members

• Graham Carpenter, Chair (external member)

• Ian Stewart APM, Commissioner, QPS represented by Brett Pointing, Deputy Commissioner, Strategy, Policy and Performance, QPS

• Katarina Carroll APM, Commissioner, QFES represented by Doug Smith APM, Deputy Commissioner, Chief Strategy Officer, Strategy and Corporate Services, QFES

• Iain MacKenzie AFSM, Inspector-General Emergency Management • Peter Griffin, Chief Operating Officer, PSBA

• Marita Corbett (external member)


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Achievements During 2016-17, the committee’s achievements include: • oversaw progress on Queensland Audit Office (QAO) issues and the status of the QAO Audit

Program

• reviewed and endorsed the Annual Financial Statements and the Chief Finance Officer Assurance Statements

• considered all audit reports and provided direction regarding implementation of report recommendations

• monitored compliance with the 2016-17 Annual Internal Audit Plan and oversaw the status of open recommendations

• approved the: − Internal Audit Charter − Audit and Risk Committee Charter and Structure − Audit and Risk Committee 2017-18 Workplan

• endorsed the Annual Internal Audit Plan 2017-18, incorporating the Internal Audit Strategic Plan 2017-2020

• facilitated a strategic risk focus and provided support for the updated PSBA risk management framework.


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About us The PSBA was established on 1 November 2013 to provide high quality and sustainable corporate and business services to Queensland’s public safety agencies, and a range of operational services to the Queensland community (Blue Card Services, State Government Security services and Queensland Government Air services).

The role of the PSBA changed following an independent review of the agency in 2015, led by the Public Service Commission. The Review of the Public Safety Business Agency final report (November 2015), tabled in Parliament in February 2016, recommended the PSBA narrow its focus to corporate support and made eight recommendations. The government accepted the review's recommendations, with the exception of recommendation six (to transfer the Police Air Wing to QPS). All recommendations accepted by government were implemented by 31 October 2016.

The Public Safety Business Agency and Other Legislation Amendment Act 2016 commenced on 8 September 2016 and formally implemented various recommendations of the review, including amending the functions of the PSBA, establishing the PSBA Board and introducing the PSBA COO role to replace the former Chief Executive Officer role. The new legislation also resulted in the transfer of State Government Security to the QPS on 8 September 2016 and the transfer of Blue Card Services to the DJAG on 1 October 2016.

With a new mandate and operating model, the PSBA embarked on a new focus with a fresh approach to business in 2016-17. The ultimate goal is to deliver on PSBA’s new vision of being a trusted provider delivering value through high quality corporate and support services to portfolio agencies.

Today, the PSBA’s core responsibilities are to provide professional ICT, financial, procurement, asset management and human resources services to the Office of the IGEM, QFES and QPS. The PSBA also provides ICT services to QAS and Queensland Corrective Services. In addition, the PSBA incorporates and provides government air services and Commonwealth Games business support.

The provision of these services by the PSBA allows frontline agencies to focus their efforts on delivering critical operational services to the community without the distraction of non-core business. The PSBA comprises approximately 1,100 staff delivering services to over 20,000 employees and 30,000 volunteer personnel across client agencies.

Our vision: A trusted provider delivering value through high quality corporate and support

services

Our purpose: To support our clients to deliver quality frontline services


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Our environment As the provider of corporate and support services to Queensland’s public safety agencies, the PSBA needs to be able to respond to a broad range of environmental factors that impact on all public safety portfolio agencies including:

• a growing, diversifying and ageing population

• a predicted increase in the severity and frequency of disasters and severe weather events

• changing community expectations around government services

• exponential growth in technology

• crime and safety threats resulting from technological advancements, globalisation and violent extremism.

The PSBA responds to these environmental issues through the delivery of its strategic plan. Importantly, the PSBA works collaboratively with the public safety portfolio agencies to assist them to respond to these challenges. Information about how the PSBA supports the public safety portfolio agencies in delivering services is available in the 2016-17 Highlights (refer pages 26-34).

Our accountabilities The main functions of the PSBA under the Public Safety Business Agency Act 2014 are as follows:

(a) to provide support services to public safety entities

(b) to hold and maintain infrastructure, fleet and communication technology assets for public safety entities

(c) to report to the Minister, and advise the Minister about, the matters mentioned in paragraphs (a) and (b)

(d) to perform a function incidental to a function mentioned in paragraphs (a) to (c).


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Queensland Government objectives The Queensland Government works closely with all Queenslanders to deliver its objectives for the community. Integrity, accountability and consultation underpin everything the Queensland Government does.


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Our objectives Our objectives, as outlined in the Strategic Plan 2016-2020, support the Queensland Government’s objectives for the community of delivering quality frontline services, and building safe, caring and connected communities.

Objective Strategies

1 Strong service focus, delivering value for money.

• Deliver quality services.

• Understand and support the needs of our clients.

• Improve business processes in consultation with clients.

• Invest in innovation and technology to improve outcomes.

2 Agile, respectful, responsive relationships.

• Foster collaboration and information sharing.

• Ensure clarity of service provision and standards.

• Establish and maintain respectful client relationships.

• Embed clients in decision making.

3 Productive, engaged, inclusive workforce.

• Enhance our service culture.

• Invest in our people to support a skilled, knowledgeable and capable workforce.

• Focus on staff health and wellbeing.

• Acknowledge, celebrate and reward people and teams.


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Our values Our values align with the Queensland Public Service values:

Customers first • Know your customers • Deliver what matters • Make decisions with empathy

Ideas into action • Challenge the norm and suggest solutions • Encourage and embrace new ideas • Work across boundaries

Unleash potential • Expect greatness • Lead and set clear expectations • Seek, provide and act on feedback

Be courageous • Own your actions, successes and mistakes • Take calculated risks • Act with transparency

Empower people • Lead, empower and trust • Play to everyone’s strengths • Develop yourself and those around you

The PSBA behaviours that accompany these values are:

• Know the business: ours and our clients

• Achieve service excellence

• Focus on results

• Be honest, open, fair and transparent

• Respect others.


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Outlook The future focus of the PSBA is reflected in the Strategic Plan 2017-2021. Under this strategic plan, the PSBA has a new vision, purpose and motto as follows: Our vision: To be a trusted client-focused service provider for the public safety portfolio Our purpose: Enabling our clients to deliver quality community services Our motto: Proudly supporting those who keep our community safe

The PSBA’s core responsibilities remain the same as the mandate for the agency has not changed.

As a result, the PSBA will continue to focus on its three pillars of Our Clients, Our Business and Our People and will seek to deliver the following:

• Our Business: Strong client service focus meeting agreed expectations - deliver quality services - engage with our clients to understand their service needs - improve business processes in consultation with clients - build and maintain a culture of innovation to improve client outcomes.

• Our Clients: Effective and respectful partnerships - foster collaboration and information sharing - ensure clarity of service provision and standards - establish and maintain respectful client relationships - embed clients in decision making.

• Our People: Empowered, inclusive, diverse and capable workforce - commit to our service culture - invest in our people to achieve performance excellence - acknowledge, celebrate and reward people and teams - encourage a diverse and healthy workforce.

Key priorities and opportunities for the PSBA during 2017-18 include:

• improving processes and building a client-focused culture

• leveraging benefits from cross-portfolio collaboration

• capitalising on the skills and expertise of our people.

The key challenges for the PSBA into the future include:

• sustainability of resources and service delivery

• meeting client expectations

• capability of the workforce to deliver quality services.


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Organisational structure (as at 30 June 2017)

Chief Operating Officer

Frontline and Digital

Services

Business Services

Human Resources

QGAir

Commonwealth Games and Business Support

Governance and

Performance

Board of Management

Internal Audit and Strategic

Risk

Office of the Chief

Operating Officer

Culture, Change and Capability


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Our structure

Board of Management is the PSBA’s governing body and is responsible for providing leadership and oversight to the agency. It consists of the QPS Commissioner, QFES Commissioner and an appointed external member. The Chair of the Board, working with Board members is supported by the Chief Operating Officer. Chief Operating Officer helps the Board perform its functions and be responsible for the day-to-day operations of the PSBA. The COO reports to the Board and must give effect to any direction of the Board. Office of the Chief Operating Officer provides executive support to the COO, units within the Office of the COO and the PSBA Senior Leadership Team.

Governance and Performance is responsible for delivering corporate reporting, planning, governance, media, communications and executive services for the PSBA and the Office of the IGEM, and secretariat support services for the PSBA. Internal Audit and Strategic Risk provides internal audit and strategic risk management services to the public safety portfolio. Internal Audit and Strategic Risk provides advice across a wide range of disciplines including risk, assurance, information technology, finance, compliance and general consulting activities.

Culture, Change and Capability provides organisational change management and internal communications services, focusing on culture changing and capability building initiatives for the PSBA.

Frontline and Digital Services provides ICT support, innovation and services to all agencies in the public safety portfolio and QAS. Frontline and Digital Services delivers services to connect everything, everyone, everywhere for a safe and secure Queensland by working closely and collaboratively with the public safety portfolio agencies, business and community members.

Business Services delivers a range of corporate and business support services to the public safety portfolio across the key functional areas of Finance, Procurement, Built Assets and Fleet Assets.

Queensland Government Air (QGAir) brings together the Queensland Government’s emergency helicopters and fixed wing aircraft as a combined aviation service.

Human Resources provides a range of human resource services such as workforce planning and reporting, employee relations and consultancy services to the public safety portfolio.

Commonwealth Games Business Support works collaboratively with QFES and QPS to support the delivery of an integrated security operation that ensures a safe and secure environment to host a successful Commonwealth Games and related events.

Documents

2016-17 Annual Report Public Safety Business Agency Overview · • Iain MacKenzie AFSM, Inspector -General Emergency Management • Peter Griffin, Chief Operating Officer, PSBA •