Michael WuHillsborough, New Jersey 08844 | (757) 271-2788 | wumang02@yahoo.com

SUMMARY OF QUALIFICATIONS

Senior Business Analyst and Project Manager with 27 years of experience in highly diversified industries, including insurance, healthcare, retail, software, financial services, and government. Hands-on work experience in world-class organizations (Toyota and Motorola). Demonstrated ability in liaising between technical and business groups to establish positive relationships, build consensus, take initiatives, and drive for results. Highly skilled at eliciting and analyzing requirements, managing projects, and leading process re-engineering using Lean concept. Proven ability in creating clear and concise documents (use cases, functional specs, process flow diagrams, etc.), and presenting complex technical matters in plain language. Expert knowledge of SDLC (Agile, SCRUM, Waterfall) and test methodology.

PROFESSIONAL EXPERIENCE

OPTIMAHEALTH, Virginia Beach, Virginia Sept 2015 – Dec 2015Senior Business Analyst (Contractor)

Supported customer-facing websites for members, providers, brokers, and employers. Monitored system performance, investigated issues, proposed new features, created functional specs, worked with business and technical teams to resolve issues, developed test plans, created test cases/scripts, performed testing, and coordinated production releases

Supported systems for Wellness and Health Incentive Programs for internal employees and external customers. Monitored multiple daily ETL transactions between Optima and partner companies; investigated the root cause of the issues; worked with business teams, technical teams, and external partners to resolve issues; proposed solutions to enhance system functionalities; created test plans, wrote test cases/scripts, performed testing, and coordinated production releases

Led the initiation of the web-based automated pre-authorization portal project. Hosted cross-functional meetings with SMEs to collect and document business and functional requirements. Worked with the business and technical teams to clarify and prioritize requirements, defined scope, managed risk and expectation, tracked milestones, wrote status reports, and reported to the senior management

Documented business and technical processes to retain business-critical knowledge. Communicated with SMEs, managers, analysts, and software developers using interviews, team meetings, and brainstorming sessions. Documented detailed business/technical processes, including process narratives, what-if scenario analysis, impact analysis, process diagrams, flowcharts, screenshots, logical views, tables, etc.

Assisted strategic business expansion projects (serving customers in 2 additional states, Ohio and Alabama). Participated in defining scope, estimating and allocating resource, creating work breakdown structure, defining time line, writing business/functional requirement documents, and performing comprehensive testing

Key AccomplishmentsCreated a comprehensive system troubleshooting guide for knowledge retention and information sharing

deemed the best guide ever used

NAVY EXCHANGE SERVICE COMMAND, Virginia Beach, Virginia 2013 – 2015Lead Computer System Analyst

Provided leadership and supervision to a team of 4 System Analysts, including mentoring staff, providing guidance, assigning tasks, assessing quality, and evaluating performance

Oversaw multiple projects simultaneously utilizing Project Management Methodology to support company strategic objectives, including define scope and objectives, estimate cost, assign resource, monitor progress, host cross-functional meeting, write status report, etc.

Liaised with multiple teams (Finance, Human Resource, Corporate Compliance, Server, Network, Database, Security, Development, and Contract) to implement solutions

Created project documents (Project Charter, Statement of Work, Cost Benefit Analysis, Timeline, etc.) to initiate high-visibility projects, including Worldwide Store Cash Office Management System, Credit Card

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Michael WuHillsborough, New Jersey 08844 | (757) 271-2788 | wumang02@yahoo.com

Transaction Reconciliation System, PeopleSoft Human Resource Management System, Corporate Audit System, Account Receivable System, etc.

Oversaw vendor selection and evaluation process by working closely with the Corporate Contract team and technical teams to evaluate out-sourcing partners, select candidates, create evaluation criteria, and create Request for Information (RFI), Request for Proposal (RFP), and Statement of Work (SOW). Reviewed contracts and provided feedback. The contact person between Navy Exchange and multiple out-sourcing partners. Maintained ongoing communications between vendors and internal technical teams

Worked closely with the Information Security team and make sure all projects were compliant with government and Navy security standard

Monitored worldwide sales transactions and ETL transactions daily, ensuring correct and complete data was received. Coordinate with the business and technical teams to resolve and track issues

Led business process improvement by identifying process bottle-necks, proposing solutions, communicating with stakeholders to get buy-in, and implementing solutions

Key AccomplishmentsSpearheaded and initiated 4 multi-million-dollar projects by overcoming various organizational hurdles and

red tapes to push forward the vendor evaluation and selection processes, receiving positive feedback from stakeholders

WELLIGENT, Norfolk, Virginia 2012 – 2013Software Quality Assurance Manager (Contractor)

Led comprehensive system testing for web-based Electronic Health Record System servicing behavioral health patients of New York. Created business and functional requirement documents (business requirement document, use cases, functional specifications, process flows, mock-ups, prototypes, wire frames, and logical views), led a team of testers, provided test methodology training, defined test strategy, established test plans, wrote test case/scripts, performed testing. Complied with HIPAA, documented issues, and coordinated with technical team for resolutions

Engaged with business and technical teams to establish and implement a lean and agile software development methodology (SDLC)

Led the work flow user interface prototyping for an Electronic Health Record System on mobile device

Key AccomplishmentsEffectively completed system validation of web-based Electronic Health Record System for behavioral

health patients in New York state, Received excellent feedback from the biggest customerSuccessfully established and implemented a lean and agile software development methodology (SDLC)

that met company’s specific needs and became the corporate standardSuccessfully completed user interface prototyping for Electronic Health Record System on mobile device

that impressed sponsors and led to funding of project

AMERIGROUP, Chesapeake, Virginia 2011 – 2012Project Manager (Contractor)

Coordinated with out-sourcing partners and multiple internal stakeholders to develop and test Medicaid Mobile ID Card, a smart phone app. Established project schedules, elicited and documented requirements, wrote use cases and functional specifications, created test scenarios/scripts, and performed testing

Led system testing for Level II Behavioral Case Authorization features of Medicaid provider siteParticipated in system testing for Medicaid member website to support corporate business expansion in

multiple states

Key AccomplishmentsSuccessfully led the Quality Assurance Testing for the Medicaid Mobile ID Card for iPhone and Android

phones. Received excellent feedback

LIFENET HEALTH, Virginia Beach, Virginia 2006 – 2011Last Update: 3/10/2016 Page 2 of 4

Michael WuHillsborough, New Jersey 08844 | (757) 271-2788 | wumang02@yahoo.com

Project ManagerDirected system implementation projects from inception to completion, including supported call center,

donor record, serology management, finance, manufacturing, and facility equipment information systemsManaged major enhancement of Call Center system in LifeNet Health, resulting in multiple new clientsManaged all aspects of projects, including defining scope, performing feasibility studies, estimating

resources and budgets, assessing impact, identifying and mitigating risk, and creating timelines. Also developed project documents, managed scope change, facilitated cross-functional meetings, prepared status reports, presented solutions, and managed subcontractors

Communicated with project stakeholders from multiple departments regularly to manage expectations.Elicited user requirements via interviews, questionnaires, surveys, and storyboards and translated them

into use cases, diagrams, and flowchartsAnalyzed and verified user requirements for completeness, consistency, feasibility and comply with HIPAAOversaw requirements changes throughout the project life cycle to ensure traceabilityEstablished and executed test plan and test scripts, performed end-to-end system integration testing, and

led user acceptance testingCreated training materials and facilitated user training

Key AccomplishmentsSuccessfully established a new donor identification system by aligning interest of various departments and

enhancing multiple applications. Reduced user errors by 80%Led a major enhancement of the Call Center system, resulting in several new clients

FRIEDMAN BILLINGS RAMSEY, Arlington, Virginia 2005 – 2006Senior Business Analyst (Contractor)

Managed enhancement of various business application systems, including Market Research Document Creation System in Friedman Billings Ramsey

Communicated with multiple business stakeholders and IT departments to gather, document, and prioritize requirements, create test scripts, and perform system testing

Created training materials and facilitated user training

T. ROWE PRICE, Owings Mills, Maryland 2004 – 2005Senior Business Analyst (Contractor)

Managed enhancement of web-based mutual fund and brokerage system with millions of usersConnected with IT and business units and ensured changes were made on time and within budget

TOYOTA, Toronto, Ontario 2002 – 2004Team Lead / Senior Business Analyst (Contractor)

Established, implemented, and institutionalized System Development Methodology in compliance with Capability Maturity Model (CMM) level 2 requirements and Project Management Body of Knowledge (PMBOK)

Implemented web-based project workflow management system to guide project teams to comply with newly established System Development Methodology

Launched five new vehicle demonstration facilities (showrooms) in five cities across CanadaImplemented Standard System Development Methodology in compliance with Capability Maturity Model

(CMM) level 2 and PMBOK in Toyota Canada, receiving excellent feedback

CEDARA SOFTWARE, Mississauga, Ontario 1999 – 2001Project Lead

Established and implemented companywide Software Development Methodology that met unique organizational needs and complied with Capability Maturity Model (CMM) level 2

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Michael WuHillsborough, New Jersey 08844 | (757) 271-2788 | wumang02@yahoo.com

MOTOROLA, Tianjin, China 1994 – 1999Software Quality Assurance Manager, Application Analyst

Supervised Software Quality Assurance Group. Responsible for standardizing software development processes in Asia Pacific region

Implemented a software development methodology 9SDLC) in IT departments in China, Singapore, Australia, and New Zealand, resulting in all four departments passing rigorous CMM level 3 audits

Supported UNIX-based manufacturing and distribution systems

JIANGSU PROVINCIAL HOSPITAL, Nanjing, China 1988 – 1994Senior Application Programmer

Developed, implemented, and supported hospital management information systems

EDUCATION / TRAINING

SOUTHEAST UNIVERSITY, Nanjing, ChinaBachelor of Computer Science

Advanced Leadership Training for ManagersExtensive Project Management TrainingExtensive Software Engineering TrainingExtensive Training on Requirement Management, Software Testing, Business Process Improvement, Lean,

and Problem-Solving skillsAdvanced CMM Auditor TrainingAdvanced Training Organizational Management and Internal Control

TECHNICAL SKILLS

Microsoft Office Suite, Microsoft Project, Visio, SQL, Toad, SharePoint, Balsamiq, Bugzilla, Remedy, Axway, Automate, UNIX, Unified Modeling Language (UML), XML, Capability Maturity Model (CMM), HIPAA, SDLC, Lean, Agile, Waterfall, iOS/Android Mobile App; Interview, Brainstorming, Story board, Process Flow Diagram, Data Flow Diagram, Entity Relationship Diagram, Feasibility Study, Cost-Benefit Analysis, Business Requirement Document (BRD), Functional Requirement Document (FRD), Technical Specification, User Case, Mock-up, Wire Frame, System Logical View, Traceability Matrix, Request for Information (RFI), Request for Proposal (RFP), Project Management Plan, Project Charter, Statement of Work (SOW), Project Schedule, Data Mapping, Software Testing/Validation, Test Plan, Test Case/Script, Train Materials, Release Note

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