Professional Attributes

Manages music technology website: producertech.me Understands social media promotion

Experience SELF EMPLOYED – Dubai, UAE Jul 2014 – PresentContent Manager – producertech.me

Creating all original content for producertech.me including reviews, tutorials, comment pieces and interviews

Managing site promotion through social media channels including Facebook, Twitter and YouTube – Site traffic has quadrupled in the three months since it’s start in April 2015

Contacting manufacturers and developers to arrange products to be sent for review or arranging interviews

Music Production Tutor (Private and with DJ Academy Dubai)

Authoring a 5 module, goal oriented training course Delivered course to individuals through one-on-one sessions Authoring one-off, group workshops Working with product distributors to integrate specific products into

the courses Working with DJ Academy's MD on marketing material and ventures

OUTSOURCED PAYROLL SOLUTIONS – Dubai, UAE Feb 2014 – Jul 14Sales Manager

B2B sales of payroll management solution Organising and authoring seminars on the benefits of outsourcing

with a view to generating leads Generating leads and pursuing to close by utilising social media

channels as well as engaging with existing clients and managing telephone campaigns

Creating and managing email marketing campaign Creating website content and responding to analytics with a view to

increasing leads

AUDATEX FZ LLC – Dubai, UAE Jul 2011 – Nov 12Product Trainer and Product Support Manager

Apartment 17, Building 58, The Gardens, Dubai, UAETel: +971 564876833 Email: edward.j.lewis@outlook.com

Edward LewisFull Time Web Content Manager and Music Production Trainer

Edward Lewis / RESUME P a g e | 2

Authoring and delivering software training courses for new and existing customers to groups and individuals. Customers included Al Futtaim, Abu Dhabi Motors, Emirates Motor Company, Al Habtoor, AXA Insurance and Zurich Insurance

Managing all aspects of technical support to deliver an outstanding customer service experience for all of Audatex FZ LLC’s customers, through telephone, email and on-site support

AUDATEX UK LTD – Reading, UK Jun 2007 – Jul 11Customer Support Executive

Responding to and resolving technical support queries as well as delivering product specialist knowledge

Working within clearly defined SLA targets with a focus on delivering excellent customer service

Working with the Customer Services Manager in reviewing, changing where necessary and implementing new internal processes with the aim to exceed customer expectations

Supervising the Service Desk team Working with the CEO of the newly formed Audatex FZ LLC in Dubai

to create and implement processes to customers within the automotive industry as well as providing technical support and training

TURNKEY / MEDIA TOOLS PLC – London, UK Jan 2007 – Jun 07Sales Executive

Providing training and technical assistance to customers Building and optimizing PCs to customer specifications Pursuing incoming sales leads to close and ensuring good customer

experiences throughout the post-sales process Delivering post-sales service to with the aim to provide an excellent

purchasing experience and promote customer retention through outstanding personal service

Tailoring solutions based on customers requirements and budget and up-selling related products where possible

DAWSONS MUSIC LTD – Reading, UK Sept 2006 – Dec 06Sales Executive

Providing training and technical assistance to customers Pursuing incoming sales leads to close and ensuring good customer

experiences throughout the post-sales process Delivering post-sales service to with the aim to provide an excellent

purchasing experience and promote customer retention through outstanding personal service

Tailoring solutions based on customer’s requirements and budget and up-selling related products where possible

Edward Lewis / RESUME P a g e | 3

The setup of PC and Mac environments to customer specifications

EMISSION UK LTD – London, UK Dec 2004 – Aug 06Customer Service Manager

Acting as a product specialist and trainer for the PCDJ range of software

Providing customer support via email and telephone Working with the marketing and sales managers to ensure that

customers expectations were exceeded in regards to customer service

Managing the company’s IT infastructure Managing the company’s pre and post sales customer service

procedures Authoring content for the company’s online presence Growing the online user community and utilizing it to create sales

leads for the sales manager Managing the setting up of the company’s second venture - an

online retailer specializing in digital DJing equipment

Education THAMES VALLEY UNIVERSITY – Reading, UK 2009ND in Music Technology