2015–2016 Annual Report - Radford University · Annual Report – 2015‐2016 Page 3 of 34 Continued to evolve Radius and implemented AgileAdvisor to support student success. Completed

2015–2016

Annual Report

DivisionofInformationTechnologyAnnualReport–2015‐2016

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TableofContentsDIVISION OVERVIEW ..................................................................................................................................... 2

ELECTRONIC ENGINEERING & COMMUNICATION SERVICES ........................................................................ 5

ENTERPRISE SYSTEMS ................................................................................................................................... 7

INFORMATION SECURITY ............................................................................................................................ 12

IT INFRASTRUCTURE ................................................................................................................................... 14

PLANNING, POLICY & COMPLIANCE ........................................................................................................... 17

PRINTING SERVICES ..................................................................................................................................... 19

PROJECT MANAGEMENT ............................................................................................................................ 21

TECHNOLOGY SUPPORT SERVICES .............................................................................................................. 23

WEB & MOBILE TECHNOLOGIES ................................................................................................................. 28

APPENDIX A | Supported Systems .............................................................................................................. 31

APPENDIX B | Alignment of Division Highlights with University Strategic Goals ....................................... 33


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DIVISIONOVERVIEW

The2015‐2016DivisionofInformationTechnologyAnnualReportprovidesanoverviewofthemajoraccomplishmentsofthedivisionfromJuly1,2015throughJune30,2016,aswellasgoalsforfiscalyear2017.

MissionStatement

TheDivisionofInformationTechnologyiscommittedtodeliveringastrategicadvantagetoRadfordUniversitybyfosteringcreativeandinnovativeuseoftechnologytoachievetheuniversity’sobjectives.Thedivisionpromoteseffectivestewardshipofinformationassetsandprovidesasecure,highlyreliabletechnologyinfrastructurealongwithhigh‐quality,customer‐orientedservicesandsupport,soastomeettheever‐changingneedsofstudents,facultyandstaff.

DivisionHighlights

InstalledtechnologyfortheCenterfortheSciencesbuildingprovidingthelatestnetwork,Wi‐Fi,classroomandaudio‐visualfunctionalityforthisstate‐of‐the‐artfacility.

Launchedaredesigned,responsiveRadford.eduwebpresencebasedonthenewbrandinginitiative.

LaunchedRUMobileversion5withadditionalfunctionalityandfeatures. CompletedtheIdentityandAccessManagementSystemproject. RolledoutRaiser’sEdgewithNetCommunitytosupportfundraisingandalumni

involvement.


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ContinuedtoevolveRadiusandimplementedAgileAdvisortosupportstudentsuccess. CompletedtheintegrationbetweenBannerandCardinal,thenewCommonwealthof

Virginiafinancialmanagementsystem. PreparedforthenextmajorreleaseofBanner,BannerXE. Provisionednewserversandstoragetonewandupdatedsystems. UpgradedprintingcapabilitiesinPrintingServices. EnhancedtheautomationfortheWVRURadioStationwithupgradesandincreasedstorage. AnnouncedthereleaseoftheITOneStopself‐serviceportaltothecampuscommunity. ImplementedServiceNowmodulesfordemandandprojectmanagementtoenhanceproject

intake,prioritizationandtracking.AlsoimplementedthechangemanagementmoduletoprovideanelectronicworkflowfortrackingandapprovingchangestocampusITsystems.

Updatedthecampusfirewallandintrusionprotectionarchitecturetoenhancenetworksecurity.

TransitionedsystemsnapshotsandbackupstotheVirginiaTechdatacenter. RelocatedtheTechnologyAssistanceCenterfromHethtoWalkerHall. CompletedamajorreviewofRiskAssessmentandBusinessImpactAnalysistohelpensure

asecurecomputingenvironment. RestructuredEnterpriseSystems&WebServicestocreatetheWebandMobile

Technologiesdepartmenttofocusonandenhancetheuseofchangingwebandmobiletechnology.

LedtheinitiativetodevelopaHeatMapofthetoptenrisksthatcouldimpactthemissionofRadfordUniversity.

SuccessfullycompletedanauditwiththeAuditorofPublicAccountswithnofindingsreported.

MajorInitiativesfor2016–2017

WorkwithAdmissionsandRoyall&Companytoimprovestudentrecruitingoutcomes. CompletetheinstallationofinfrastructureandtechnologyfortheCollegeofHumanitiesand

BehavioralSciencesbuilding,includinganewstate‐of‐the‐arttelevisionstudio. ImplementthestudentregistrationmoduleforBannerXE. TransitionfacultyandstaffemailtoOffice365. LaunchStarfishasanewtooltoassistwithadvisingandretention. Continuetooptimizecomputerlabsandenhancestudentaccesstosoftware. PlanandimplementtechnologyforWhittHallrenovationproject. Replaceandexpandusageoftwo‐factorauthenticationforsensitivesystems. ImplementanIntrusionDetectionsystem(IDS)toenhancesecurity. Investigatesoftwarepackagestoenhanceprintingautomation/workflow,web‐to‐print,and

variabledatacapabilities. Researchandreviewalternativeportalsolutions. Purchaseandimplementnon‐emergencySMStextingsolutionforcampususeandintegrate

withvariouscampusapplications. ReviewEnterprisereportingstrategy.


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Reviewandevaluatecollaborationtoolsforfacultyandstaff. Expandtheuseofthedocumentmanagement/imagingsystem. Expandthedeploymentofworkflows. SupporttheupgradeoftheHumanResourcesapplicanttrackingandpositionmanagement

software. BeginimplementationofanewTravelandExpenseManagementsystem. Developa“proofofconcept”predictiveanalyticsmodelusingIBMWatsonAnalytics. ContinuetodevelopnewfeaturesandfunctionalityintheBannerERPsystemandother

ancillarysystemstoimproveefficienciesandprovideinformationforstrategicdecisionmaking.

ContinuetoenhanceandupgradeITinfrastructuretosupportinformationsystemsandservicesinasecure,highlyavailableandhigh‐performingenvironment.

Continuetoenhancethefunctionalityandsupportofclassroomtechnologies.


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ELECTRONICENGINEERING&COMMUNICATIONSERVICES

MissionStatement

ThemissionofElectronicEngineeringandCommunicationServices(EECS)istoprovideup‐to‐dateengineeringandtechnicalsupportforallcampuselectroniclearningspaces,campusradiostationWVRU,campuscabletelevisionsystems,satellitedownlinkfacilities,internetup‐linkingsystemsforprofessionaltelevisionbroadcastaccess,campusdigitalsignage,audio‐visual(AV)supportengineering,graduationstreamingservices,andrepairanddispositionofvariouselectronicequipment.

MajorAccomplishmentsCenterfortheSciencesTechnologyInstallation

TechnologyfortheCenterfortheSciencesbuildingwasplannedandinstalledtosupportfortheneedsoffacultyteachinginthenew,state‐of‐the‐artfacility.High‐resolutionLEDdisplayswereusedinsteadoftraditionalprojectorsinmostspacestoprovidesharperandbrighterimages.AVsystemsintegratedinthebuildingincludethelargelecturehall,19teachinglabs,2computerlabs,and4classrooms.High‐resolutionceilingmounteddocumentcameraswereinstalledtoprovidetheabilitytodisplayitemsandperformdemonstrations.Aconferenceroomwasalsooutfittedwithatelepresencesystemtoprovidevideoconferencingcapabilities.

ElectronicLearningSpaceUpgrades

ElectronicEngineeringandCommunicationServicesupgradedmorethan50electronicclassroomfacilitiesincludingtheDoctorofPhysicalTherapy(DPT)PrograminRoanoke,theRoanokeHigherEducationCenter,Walker,Young,Russell,Porterfield,andCovingtonhalls.Twenty‐nineclassroomsreceivedlaserprojectorsprovidingenhancedimagesandinstant‐onfunctionality.SoftwareandinterfaceswerechangedontheCrestroncontrolsystemsin185learningspacestoenhanceusabilityandsupport.

AVTroubleshootingguidedeveloped

AnAVtroubleshootingguidewascreatedtoenhanceandexpandsupportfortheelectroniclearningspacesoncampus.Thenewguideallowshelpdeskandotherstafftobetterassistwithsupportrequestsandexpediterepairs.


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EnhancedAutomationforWVRURadioStation

Radford’sWVRUFMradiostationprovidesopportunitiesforstudentinternstolearnabouttheoperationofaradiostation.Theradiostation’sstudioautomationsystemwasupgradedtothelatestsoftwareandoperatingsystemenhancingfunctionalityandsimplifyingprogramming.Theautomationstoragesystemspacewasincreasedprovidinggreaterstorageandenhancedreliability.

Aspartoftheupgrade,SMARTWEBtechnologywasincorporatedinallaspectsoftheautomationincluding:unattended‐recording,playback,FTPdelivery,andradioprogramscheduling.Musicfilehandlingcanbeperformedthroughthewebinterface.

CampusDigitalSignageUpdates

AnupgradetotheSymondigitalsignagetechnologywascompletedtosimplifyprogrammingandaddvideoformats.Theweatherserviceapplicationwasupgradedtoprovideseamlessintegrationandadditionalgraphicscapabilities.NewchannelswereaddedtoallowbuildingspecificinformationscreensforMartinHall,CenterfortheSciences,CollegeofHumanitiesandBehavioralSciences,CenterforVisualandPerformingArts,McConnellLibrary,andKyleHall.

AudioSystemUpgrades

NewportableAVequipmentincludingdigitalmixers,digitalsnakes,XLRsplitters,microphones,speakersandcableswaspurchasedtoprovidesupportforad‐hoceventsinvenueswhereadditionalsoundreinforcementistemporarilyneeded.SoundreinforcementwasinstalledintheStudentWellnessandFitnessCenterandaShureWirelessMicrophoneSystemwasinstalledinthePetersHallGym.TheSELUBarnalsoreceivedanewCrestronAVswitchingandaudiosystemtoenhancefunctionalityformeetingsheldinthevenue.

BytheNumbers

50electroniclearningspacesupgraded ProvidedAVsupportfor207campuseventsand14basketballgames Streamed3graduationceremonies(1springand2winter)andtheNewStudent

Convocation 7conferenceandcampuseventsrecordedandvideosproduced,includingtheMcConnell

DayCelebration,TheBigRead,andtheNewStudentConvocation 10newdigitalsignagelocationsadded 694computersprocessedforsurplus 104AppleComputers,21LenovoComputers,and47printersrepaired

Goalsfor2016‐2017

Continuetoprovidetechnologicallyadvancedlearningspacesforinstruction. Expanddigitalsignageoncampus. ExploreadditionalfundingavenuesfortheWVRUradiostation. ProvideaqualitytelevisionstudiofortheCollegeofHumanitiesandBehavioralSciences

whichwillintegratewellwithinstructionalneeds,aswellasprovideforlivebroadcasts.


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ENTERPRISESYSTEMSMissionStatement

ThemissionofEnterpriseSystemsistoprovidesystemsanalysis,design,programming,andimplementationservicessupportingcoreuniversityadministrativesystemsandbusinessprocesses.Thisincludes:

Activelypartneringwithourcustomerstoevaluateandrecommendbusinessserviceswhereadditionalautomationincreasesefficienciesforsystemusers.

Planningandimplementingfullyintegratedadministrativesystems. Providinguniversityemployeesaccesstotransactionalandhistoricaldataforoperational

andstrategicplanningpurposes. Engagingtheuniversitycommunitytodevelopandenhancereportingstrategiestosupport

theacademicmissionoftheuniversity.

MajorAccomplishmentsBanner/CardinalIntegrationCompleted

Cardinal,theCommonwealth’snewfinancialmanagementsystem,wasintegratedwithBannerreplacingtheoldintegrationwithCARS.Radfordtechnicalandfunctionalstaffinvestedoverayearattendingtherequiredplanningandtrainingsessions,andintegratingCardinalwiththeBannersystem.Acompleterewriteofinterfaceswasrequiredtosynchronizethetwosystems.Radford’simplementationsuccessfullylaunchedonscheduleinFebruary2016.

LawRoomTitleIXTrainingforFaculty,StaffandStudentsLaunched

TheLawRoomTitleIXtrainingproductwaspurchasedtoprovidethetrainingcontent,trackingandreportingforrequiredannualTitleIXtraining.EnterpriseSystemsprovideddataloads,testingandsupportforuseraccessandsinglesign‐onfunctionality.

UpdatedBillingandRefundProcessesforAugustmester

Augustmesterbecameanofficialtermin2015.Multipleprocessesweremodifiedtoaccommodatechangestobilling,financialaid,refundanddropprocessingforthisnewterm.

IntegratedPeerTransferServicesforInternationalPayments

PeerTransferprovidesameansforinternationalstudentstoconvenientlymakepaymentstotheirstudentaccountinUScurrency.EnterpriseSystemsworkedcloselywithPeerTransfer,NelnetandotherRadfordstafftomakethisintegrationasmoothtransitionforstudents.

Banner8UpgradesDeployedtoMeetBannerXERequirements

EighteenBannermodulesandtheintegrationtotheCommonwealth’seVAprocurementsystemwereupgraded,testedanddeployedtoproduction.TheupgradessetuptheinfrastructureandapplicationenvironmenttoimplementthefirstphaseofBannerXE,thenextmajorversionrelease.


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BannerXEDevelopmentEnvironmentEstablished

ThenextmajorreleaseforBanner,BannerXE,wasinstalledinadevelopmentenvironmentforassessmentandtesting.FunctionalandtechnicalteamsreceivedtrainingfromEllucianforBannermodulesthatarecurrentlyavailable.PlanninganddiscussionsareunderwayforaphasedBannerXErollouttoproduction.

UpgradedAdAstraClassroomSchedulingSystemtoaCloudHostedSystem

EnterpriseSystems,inconjunctionwithITInfrastructure,migratedtheAdAstrasystemtoacloudhostedsolution.TheimplementationofthisservicewillenableRUtotakeadvantageofmoreautomatedupgradesfromthevendorandpositionRUtoimplementthetoolmoregloballyacrosscampus.

ImplementationoftheNewGraduateAdmissionsDepositReport

GraduateAdmissionshasimplementedseatdepositsforsomeGraduateprograms.EnterpriseSystemsworkedcloselywithStudentAccounts,NelnetandGraduateAdmissionstoacceptthesenewdepositsandtobuildthenecessarytechnicalprocessestosupportthenewbusinessprocessandreportingneeds.

OperationalDataStoreUpgradedtoLatestRelease

ThisupgradepositionedEnterpriseSystemstoutilizeMaterializedViewsdatastructureandtoprepareforthedeprecationofOraclestreams.

ImplementedSecure‐DropWindowsEnvironmentforBannerBatchServerFiles

EnterpriseSystemsworkedwithvariousadministrativeofficestoutilizeaWindow’s‐basedsharecontrolledbyActiveDirectoryGlobalGroupsfordatauploadsandBannerprocessing.Thisprovidestightercontrolstobeplacedonbatchserversandplacedtheaccesstothesesharesinthehandsofeachadministrativedataowner.

ImplementedUndergraduateApplicantProcessingThroughHobsons’Radius

InconjunctionwithAdmissions,EnterpriseSystemsimplementedintegrationsfromRadiustoBannerforundergraduateapplications.Completedapplications,applicationdecisionsandtestscoreintegrationswerealsocreatedtoensureRadiusandBannerweresynchronizedforapplicantreportingandprocessing.

LoadedeVAReceivingDatainBanner

AutomaticloadstosynchronizereceivingdatafromtheCommonwealth’seVAprocurementsystemtoBannerwereimplemented.SynchronizingthereceivingdataimprovesreportingandallowsFinancetotestefficienciesofa3‐waymatchingprocessinBannerforinvoicing.

ImplementedLanguageCultureInstitute(LCI)StudentTracking

EnterpriseSystemsimplementednewprocessesforLCIprogramadministratorstoaddandremoveLCIstudentsfromtheprogram.Thenewprocessimprovestrackingandmanagingsecurityandaccessofthesestudents.


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UpdatedDegreeAuditSystem

DegreeWorkswasupgradedtotakeadvantageofimprovedfunctionalityfortheStudentPlannerandTransfermodules.

ExpandedEnterpriseSystemUpgradeCycle

Approximately90softwarereleaseswereinstalled,testedanddeployedthiscycletoupgradesupportedsystems.

AdditionalEnhancementsandImprovements

Multiplephysicalserversmigratedtoavirtualserverenvironment. AnnualSensitiveSystemSecurityCertificationprocess. SupportedYearEndprocessingforFinance,Foundation,FacilitiesandFixedAssets. ProvideddataformultipleFreedomofInformationActrequestsforadministrativeoffices. SupportedtheFacilitiesAIMIQreportingimplementation. SupportedtheannualLeaveLiabilityanalysis. CompletedimplementationandintegrationsforBlackbaudRaiser’sEdgeandNet

Community,includingintegrationsforCampusCall. SupportedWebServiceswithAEMloadtesting. ImplementedPhase1ofPositionBudgetingproject. ExpandedtheuseofBannerDataDefenseencryptionfortrainingandtestingdatabases. DevelopedsystemsandprocessestosupportreportingforAccountsReceivableaging. CreateddatabaseviewstosupportOffice365ProPlussoftwareaccessforfacultyandstaff. CreatedprocessandinfrastructuretosupporttheadditionofPurchaseOrderTitle

informationforBudgetreportingandcontrols. ImplementedHobsons’AgileAdvisorforstudentadvising. UpgradedAppWorxjobschedulertoversion9.0.1. UpgradedEvisionsIntellecheckandFormFusiontoanewwebclientandupdatedall

templates. EnhancedDisabilityResourceOfficeaccommodationsletters. SupportedtheimplementationandenhancementoftheServiceNowproductand

workflows. UpgradedBannerDocumentManagementtoVersion7.0. UpdatedmultiplesystemsandtemplateswithnewRUbranding. Providedsupport,reportingandassessmentformultipleinternalandstateauditrequests. AssistedwithtestingandimplementationoftheJava8upgradeforBanner. Supportedon‐boardinginterfaceswithBarnesandNoblebookstore. DevelopedprocessesfortheCollegeofEducationtoload,match,andapplyPraxistest

scoresforexistingstudents. Beganassessmentandplanningforthe12cmigrationofallOracleServers. BeganassessmentandplanningforimplementationofnewStudentHealthsystem. UpgradedPythontoversion3fordevelopmentuse. ContinuedimplementationoftheHarvestlifecyclecodemanagementprocessesfor

Cognos/ODS.


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UpgradedtheOdysseyHousingManagementSystem. SupportedthePresident’sLegislativeoutreachforgraduatedstudentsandAdvocacyDay

activities. Transitioneddepartmentto2factorVPNaccessforsensitivesystems. ImplementedintegrationswithStudentActivitiesOrgSyncsystem. ProvidedfirstyearsupportfortheFacultyAnnualReportsystem,ActivityInsight. ProvidedfirstyearsupportfortheWellnessCenterdataextractandload. SupportedSystemsAdministration’simplementationofamonthlyOSpatchschedule. CoordinatedandcompletedtheEllucianActionPlanningengagement. ImplementedtheFinancialAidFederalShoppingSheetinBanner. ImplementedtheBudgetSecuritymodeltosupportthePositionBudgetingproject. CompletedformalreviewanddocumentationforauditoftheSSBStudentProfile. DevelopedBannerinterfacetothenewOCLCLibraryManagementsystem. ImplementedSmall,WomenandMinoritycertificationreportingforhistoricaltransactions. CreatedautomatedprocessesfortheQuarterlyFinanceauditreports. ImplementedchangestoECSIfromCampusPartnersPerkinsloanserviceforFinancial

Aid/AR. SupporteddataneedsforreportingofContractorsinBanner/ODS. ProvidedsupportfortheFinanceAssetWorksscanningsystem. SupporteddevelopmentofreportingneedsforManpowerControl/AffordableCareAct

changes. DevelopedmultipleautomatedreportsforinternalauditandHR/Payrolldata. CreatedapplicationinBannerDocumentManagementSystemforCollegeofEducationto

storeprogramspecificdocumentation.

BytheNumbers

194user‐requestedenhancementsandintegrationscompletedforAdministrativeSystems 178upgradesandpatchesappliedtoAdministrativeSystems 82customreportsdevelopedorrevisedforthecampuscommunity 24enhancementstotheOperationalDataStoreforreportingpurposes

Goalsfor2016‐2017

Continueimplementationandintegrationofadditionalfeaturesandfunctionalityintheintegrated,enterprise‐widecustomerrelationshipmanagement(CRM)systems.

ImplementHobsons’Starfishtosupportstudentretention. Finalizetheinstallation,testingandimplementationoftheBannerXEstudentmoduleinthe

productionenvironment. SupporttheHumanResourcesimplementationofthesecondphaseofelectronicworkflows. SupporttheimplementationoftheNelnetEnterpriseupgradeforFinanceandStudent

Accounts.


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SupporttheupgradeoftheHumanResourcesapplicanttrackingandpositionmanagementsoftware.

MigrateOracledatabasestoOracle12C. UpgradethereportingenvironmenttoODS8.5andCognosAnalytics. ImplementMedicatsoftwareinsupportoftheStudentHealthimmunizationtrackingand

reportingimitative. FinalizenewDegreeWorksfunctionalityfortheTransferEquivalency,StudentEducation

PlannerandtheCurriculumPlanningAssistant. FullyimplementwaitlistingfunctionalityinBannerSelfService(SSB)courseregistration. Expandtheuseofthedocumentmanagement/imagingsystem.


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INFORMATIONSECURITY

MissionStatementThemissionoftheInformationSecurityOfficeistoprotecttheconfidentiality,integrity,andavailabilityoftheuniversity’scomputersystems,electronicdataandnetworksfromunauthorizedaccess,disclosure,disruption,modification,ordestruction.

MajorAccomplishments

IntrusionProtectionSystem(IPS)andFirewallUpgraded

InconjunctionwithNetworkServices,thearchitecturefortheIPSandoutsidefirewallwasreconfigured.Thechangesimprovesecurity,permitgreatercapacityandincreasegranularcontrolofpermittedandnon‐permittednetworktraffic.Inaddition,newtechnologywaspurchasedtobuildanewintrusiondetectionsystem(IDS).

MajorReviewofBusinessImpactAnalysisandRiskAssessment

Inaccordancewithbestpracticesandtheuniversity’ssecuritystandard,theUniversitycollaboratedwithanoutsideconsultingfirmtoconducttherequiredthree‐yearreviewoftheITsensitivesysteminventory,BusinessImpactAnalysis,andRiskAssessments.

IncreasedVulnerabilityScanningandPenetrationTesting

TheInformationSecurityEngineerachievedPenetrationTester(GPEN)certificationinMarch,2016,whichincreasedcapabilitywithinthedepartmenttoassesstargetnetworksandsystemstofindsecurityvulnerabilities.Onedetailedpenetrationtestwasconductedforacloud‐basedmobileservicescheduledtobeonlineinJuly,2016.Improvedvulnerabilitymonitoringtechnologiesandincreasedcapacityforcontinuousscanningacrossthedomainwerealsoimplementedtostrengthenthesecurityprogram.


Providedpolicyinputtonewwirelessdesignsthatwereimplementedthisyear. Providedinputtoathree‐yearplanforimprovementofnetworkarchitecturetoinclude

role‐basedprovisioningforcampusnetworks. DevelopedaCybersecurityMonth(October)campaigncenteredaroundpasswordpolicy. Developeddailyreportsforthesecurityeventsintheloginfrastructure. Reviewedsecuritycontrolsandreviewprocessfor5third‐partyapplicationvendors.

BytheNumbers

44pre‐productionvulnerabilityscansandreviews 19malwareincidents


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13securityawarenessarticlesproducedforcampusnewslettersorknowledgebasearticles 2securityawarenesspresentations

Goalsfor2016‐2017

Replaceandexpandusageoftwo‐factorauthenticationforsensitivesystems. ImplementanIntrusionDetectionSystem(IDS).


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ITINFRASTRUCTURE

MissionStatement

ThemissionofITInfrastructureistoprovideasecureandhighlyreliabletechnologyinfrastructureforthecampuscommunitywithafocusonmeetingtheever‐changingneedsandexpectationsoftheuniversitycommunitywhileminimizingcosts.

MajorAccomplishmentsImplementedNewLoggingServerHardwareandArchitecture

OperationandSystemsAdministrationcompletedtheinstallationofnewloggingserverhardware.Duringthisinstallation,aredesignoftheapplicationarchitecturewascompleted.Thisredesignallowedforthesplitofthesearchengineandthedatabasetoincreasethespeedofqueriesandreports.

ImplementedSystemBackupsandSnapshotsatVirginiaTechforAdditionalRedundancy

ITInfrastructureimplementedanoff‐siterackofequipmentintheVirginiaTechdatacentertosupportsystembackupsandsnapshots.Thisrackofequipmentincludesasmallnumberofservers,storage,andadiskbasedbackupappliance.Therewillbecontinuedevaluationofthisimplementationtodeterminefutureexpansion.

ExpandedtheWirelessInfrastructureThroughoutCampus

AstheuseofInternetresourcesbytheuniversitycommunitycontinuestogrow,theneedforwirelessaccessincreasesonanannualbasis.NetworkServicespersonnelenhancedthewirelesscoverageinresidencehallsandacademicspaceswiththelatestinwirelesstechnologies.

MoveCloudHostedApplicationstoSingleSign‐On

AspartoftheIdentityManagementsystemimplementation,aCentralAuthenticationServer/ShibbolethserverwasinstalledtoprovidecentralizedSingleSign‐On(SSO)service.ThisserviceallowstheuseofRadfordcredentialstologintoavarietyofcampussystemsandservices.DuringthepastyearmanysystemsweremigratedtoShibbolethauthentication.ThesesystemsincludeHireaHighlander,CampusGuard,Desire2Learn,TK20EducationAssessmentSolution,FusionRecreationsoftware,AdAstraScheduling,Alcohol.edu,LawroomTitleIXtraining/tracking,InfoEd,PeopleAdmin,Kaltura,Hobsons’CRM,Parchment,eVAandRUExpress.

InfrastructureInstallations

NetworkServicesandAuxiliaryServicesSupportcompletedtheinstallationofdooraccess,securitycameras,wirelessaccesspoints,telephonecabling,networkconnectivityandcableTVfortheCenterfortheSciences,theAthleticHittingfacility,PocahontasandBolling.


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ImplementedNewWebServerEnvironment

WorkingwithWebandMobileTechnologies,ITInfrastructureprovidednewservers,additionalstorageandfirewallchangesthatwerepartofthenewwebserverenvironment.Theeffortofbothteamsprovidedasuccessfullaunchofanewversionofcontentmanagementsoftwareandtherebrandingofthecampuswebserver.

ReplacedBorderFirewalls

NetworkServicesreplacedtheoutsideborderfirewallsaspartofanefforttoseparatethefirewallandintrusionpreventionsystem.ExtensivetestingwiththeSecurityandVoice/Videoteamsensuredasuccessfulimplementation.

ImplementedaSitetoSiteVPNforAdAstraRoomSchedulingSoftware

AspartoftheimplementationofthecloudbasedAdAstra,NetworkServicesimplementedasitetositeVirtualPrivateNetwork(VPN)connectiontoallowsecureaccesstoschedulingdata.

ReplacedFirewallsthatprotecttheCreditCardTerminalsonCampus

NetworkServicesimplementedanewfirewallandintrusionpreventionsystemtoprovideincreasedsecurityforcreditcardprocessinglocations.ThesedevicessupportPaymentCardIndustry(PCI)complianceinitiatives.

ImplementedTechnologyforDoctorofPhysicalTherapy(DPT)PrograminRoanoke

NetworkServicesworkedwithCarilliontoprovidewirelessaccessforDPTstudents,facultyandstaff.ThisimplementationallowedtheDPTuserstohaveaccesstowirelessalldaywithoutusingtheCarillionguestnetwork.Installednewstate‐of‐the‐artSpeakerTrackvideoconferencingsystemandanAnatomagetablewithtwowallmounteddisplays.

ProvisionedServersandStorage

AdditionalserversandstoragewereprovisionedfortheupgradestotheClassClimatefacultyevaluationsystem,eVAtosupporttheCardinalproject,DegreeWorks,thenewmobileapp,andthedocumentmanagementsystem.

BytheNumbers

3000residencehallportstested 345millionspammessagesblocked 150reportsforVendingSalesgenerated 100reportsforDiningSalesgenerated 85reportsforeventsusingIDcardswipedevicesgenerated 1500eventsthathadthepotentialforanoutageavoided 135harddrivesdestroyedandrecycledwhereappropriate 160Wi‐FiaccesspointsinstalledintheCenterfortheSciences,BollingandPocahontas 2300dataportsinstalledintheCenterfortheSciences,BollingandPocahontas 53dooraccesslocationsaddedintheCenterfortheSciences 300CATVportsinstalledintheCenterfortheSciences,BollingandPocahontas


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Goalsfor2016‐2017

Migratefaculty/staffemailtoOffice365. ContinueimplementationandtestingofIPv6. Continuetoenhancetheoff‐sitedatacenterforadditionalserviceredundancy. Monitorandadjustbandwidthtomeetcampusneeds. Upgradecampusvoiceandtelepresencesystems. Continuetotransitioncloudhostedapplicationstosinglesign‐onwhereapplicable. WorkwithFacilitiesManagementtoreduceelectricalusage. WorkwithcampusInternetvendorstofindwaystoimplementenhancementsandservices

tocampuscommunity. Implementnewcampusidcardserversandsoftware.


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PLANNING,POLICY&COMPLIANCE

MissionStatement

Planning,PolicyandCompliancesupportsthedivision’sstrategicplanning,projectportfoliomanagement,ITaudit,policyandcomplianceinitiatives.InSeptember2014,theofficewasrestructuredandassumedoversightandresponsibilityfortheIdentityManagementsystemimplementationandsupport.

MajorAccomplishments

CompletedIdentityandAccessManagementSystemProject

IdentityandAccessManagementsecurelyandefficientlymanagesthecredentials,accounts,identitydata,authenticationandauthorizationrequirementsforaccessinguniversitysystemsandservices.TheprojectclosedduringJune2016,andprovidedthefollowingcontracteddeliverables:

TridentHEcoreidentitymanagementsysteminstalledandconfigured Self‐serviceapplicationsdevelopedforuserstomanagetheiraccountsandinformation,

includingAccountActivation/AccountClaim,ChangePassword,ForgotPassword,andManageAccountInformation

Provisioningandde‐provisioningofprimarycampussystemsincludingActiveDirectory,Office365,Exchangeemail,networkstorage,variousUnix/Linuxsystems

Accountcreationprocessdevelopedfornon‐personaccountsincludingdepartment,studentorganization,elevatedprivilege,andsystem‐levelaccounts

Accountrecertificationprocessforusersofsensitivesystems Onlineaccountrequestsandworkflows FederationwithShibboleth/CASforsystemauthentication

CompletedAnnualUserAccountRecertificationforSensitiveSystems

Therequiredannualrecertificationofuseraccesstosensitivesystemswascompleted.WorkedwithEnterpriseSystemsandDataOwnerstoreviewandadjustaccessasappropriateforjobresponsibilities.

SuccessfulAPAAudit

SuccessfullycompletedauditwiththeAuditorofPublicAccounts(APA)withnofindingsreported.

ReportsandSurveys

CoordinatedupdatesfortheInformationTechnologyStrategicPlanandotherLevelIIoperatingauthoritycompliancereports.Preparedsubmissionsforthefollowingreportsandsurveys:EducauseCoreDataSurvey,Barron’sSurvey,CollegeBoardSurvey,PrincetonReview,Peterson’sUndergraduateSurvey,RUFactBook,USNewsandWorldReport,WintergreenOrchardHouse


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Survey.

BytheNumbers

378requestsforaccesstoadministrativesystemsprocessed 1,340supportticketsforidentity‐relatedrequestsprocessed

Goalsfor2016‐2016

ContinueenhancementstoIdentityManagementsystemsandworkflowstofurtherautomateidentityservices.

Reviewandupdatethedivision’sITpoliciesandstandards. Evaluategovernance,riskandcompliancesoftwaretofacilitatemanagementofITcontrols

andriskassessment.


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PRINTINGSERVICES

MissionStatementThemissionofPrintingServicesistoproducehigh‐qualityprintedmaterialswhileminimizingcostsandensuringtimelydelivery.

MajorAccomplishmentsEquipmentEnhancements

MorganaDigifoldProhighspeed,highaccuracyequipmentwasinstalledtoenablecreasingandfoldingofcoatedandheavyweightstockinonestep.Theequipmentcanalsoperforate,enablingcertaindifficult‐to‐perforatejobstobecompletedmoreefficiently.

AnEpsonStylusPro490017‐inchinkjetprinterwaspurchasedforsmalltomediumsizedphotosandmid‐sizeposters.Severaladditionalinkjetsubstrates,includingfineartmedia,wereadded.

HighProfilePrintingProjects

PrintingServicescontinuedtoproducehighquality,highprofilematerialsforthecampus,therebyalleviatingcostsandimprovingefficienciesbyproducingmaterialsin‐house.SuchnotablepiecesincludetheQuestNewStudentOrientationGuide(24‐pagemagazine‐stylebooklet),Governor’sSchoolMonthbooks,andTheBeehive(thestudent‐runmagazine).Reusablerollupbannerstandsweredesignedin‐housetosupporttheChineseNewYear,mid‐autumnfestivalandotherevents.

Anew,two‐sidedvariabledatapostcardwasdevelopedforCareerServicestosupporttheCareerPrepConference.AccordingtoCareerServices,assoonasthepostcardsweredelivered,registrationswentupby38%,andtheconferencesignificantlyexceededitsparticipationgoals.ThiswastheresultofacombinedeffortbetweenUniversityRelations,CareerServices,PrintingServices,andthePostOffice.

UpdatedDatabaseforJobTracking

Aprocesschangewasmadetoconsolidatealljobtrackingintoasingledatabase.Thischangeeliminatedtheneedforseparatefiscalyearfilesforjobtracking,andsimplifiedtrackingandreporting.Thetransitionalsofacilitatedsubstantialtimesavingsbyeliminatingre‐keyingofmonthlychargesandprovidingeasilyaccessiblerecordsforpreviouswork(forre‐orders).MoreitemizeddescriptionsofchargesaretransferredtoBannertoenhancereportingfordepartments.


WhenthePressOperatorretired,aGraphicProductionTechnicianwashiredinhisplacetoreflecttheshiftinworkloadfromoffsetprintingtodigitalandquickprinting


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PrintingServicesworkedcloselywithUniversityRelationstocontinueconsistentimplementationofnewbranding,andtoensurethatdepartmentalordersadheretouniversitygraphicidentitystandards.Thisofteninvolveseitherquicklycorrectingasubmittedpiecebeforeproduction,oreducatingtheclientandsendingbacktothedepartmentforadjustmentbeforeproceedingwiththeorder.

BytheNumbers

1407printingrequests,manyofwhichinvolvedmultiplejobs/items

774,000colorimpressions Printedover300,000postcards Processedover3000

cash/check/RU‐Express"across‐the‐counter"transactions,themajorityofwhichweremulti‐joborders

150boxesofmaterialsshredded,atnochargetodepartments

571deliveriesoftonerandstaplesinsupportofthemanagedcopierprogram

Goalsfor2016‐2017

Investigatesoftwarepackagestoenhanceautomation/workflow,web‐to‐print,andvariabledatacapabilities.

Acquireanadditionalwide‐formatprinter. Acquireareplacementtabbingmachineforfoldedself‐mailingpieces. Replacecurrentdirect‐to‐platesystemwithachemistry‐freesolution. Investigatenewenvelopeprintingsolutions. Trainandintegratenewgraphictechnician. Researchwide‐formatandsingle‐piececuttingcapabilities/equipment. Expandjobsdatabasetobegintoincludeauxiliaryrequestsforbettertracking/record

keeping. Pursueadditionalefficienciesinareasofjobmanagement,workflow,copycenter

turnaround,andphysicallayout.


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PROJECTMANAGEMENT

MissionStatement

ThemissionofProjectManagementistomanagekeyITprojectsfromimplementationthroughasuccessfulconclusionwhilecreatingafoundationforconsistentITprojectsuccessthroughouttheorganization.

MajorAccomplishmentsRolloutofRaiser’sEdgewithNetCommunity

Blackbaud’sfundraisingsoftware,TheRaiser’sEdge,andNetCommunitywebsitesolutionprovidetoolstoacquiresupporters,boostretentionofdonors,andimprovefundraisingeffectiveness.ThesesystemsareusedbyAdvancementandAlumniRelationstobuildstrongerrelationshipswithdonorsanddiversifyfundraisingcapabilities.Bothimplementationssuccessfullylaunchedontimeandwithinbudget.

ContinuedtoEvolveHobsons’RadiusandLaunchedAgileAdvisor

TheprojecttoimplementHobsons’CustomerRelationshipManagement(CRM)solutionincludedRadius,aStudentLifecycleManagementsystem,andAgileAdvisor,anappointmentscheduling,trackingandcommunicationtoolforadvisorsandstudents.WithRadius,staffcanmanageday‐to‐daycontactwithconstituents,createdynamiccross‐mediamarketingcampaigns,andrespondtoinquiriesinatimelymanner.AgileAdvisorprovidesconvenientonlinestudent/advisorcommunicationwithaneasy‐to‐useappointmentlogandadvisordashboardthatfacilitatesnotetaking,to‐do‐lists,andfollowupcommunication.TheimplementationoftheCRMandAgileAdvisorweresuccessfullycompletedontimeandwithinbudget.

ServiceNowProjectandPortfolioModuleAdministration

ImplementationoftheIdeaandDemandmodulesinServiceNowprovidedenhancedprojectselectionandprioritizationprocesses.Newreportsanddashboardswerecreatedtoimproveaccess,trackingandreportingforthedivision’sideas,demandsandprojects.OngoingtrainingandsupporttoincorporateprojectmanagementbestpracticesandutilizeServiceNowfunctionalitywasprovidedfortechnicalprojectmanagers.ConfigurationsweretestedtosupporttheHelsinkireleaseupgradescheduledforJuly2016.

StarfishImplementationforStudentSuccessandRetention

AnewprojectwasinitiatedtoimplementStarfish,aproductacquiredbyHobsonstoreplaceAgileAdvisor.Projectplanningwascompletedandconfiguration,testingandtrainingstartedduringthespringsemester.Starfishisslatedtolaunchbeforethestartoffallsemester2016.


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ProjectManagementSupport

NewandenhancedProjectManagementtemplates,worksheetsandformsweredevelopedtoimproveandstandardizeprojectactivities.CoachingandmentoringsessionsfocusingontheProjectManagementframeworkandmethodologywereconductedduringOurTurnsessions,ITdepartmentalsessionsand1‐on‐1meetingswithITDirectorsandManagers.

Goalsfor2016‐2017

Leadhighprofileprojectstoachieveuniversityanddepartmentalobjectives. AddcontenttotheProjectManagementwebsitefornewprocessesandprocedures. Updateprojectmanagementstandardandframeworkdocumentation. Support,trainandmentorstaffonusingprojectmanagementtools,standardmethodology,

andbestpractices.


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TECHNOLOGYSUPPORTSERVICES

MissionStatement

ThemissionofTechnologySupportServicesistoprovideahigh‐quality,customer‐orientedtechnologyenvironmentthatsupportstheinstructional,researchandbusinessneedsoftheuniversitycommunity.TechnologySupportServicesservesasthesinglepointofcontactforcoordinationandresolutionofalluniversitytechnologysupportrequests.

MajorAccomplishmentsITOneStopLaunched

DoITlaunchedaself‐servicesupportportalcalledITOneStoptoprovideusersaweb‐basedtoolforrequestingandmonitoringtechnologysupportrequests.Thissystemallowsuserstorequestnewservicessuchasphonelinesandnetworkports,resettheirpasswordandaccesstheSolutionsLibrarywhichincludesanswerstocommontechnicalquestions.During2015‐2016,18%oftechnologysupportrequestscameinviathisnewtool.

6,504

4,238 3,962

3,491

1,105

PHONE WALK‐IN EMAIL SELF‐SERVICE OTHER

Distribution of Technology Support Requests by Type of Contact


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ImplementationandSupportforTechnologyintheCenterfortheSciences

TechnologyfortheCenterfortheScienceswasinstalledintheFallof2015inadvanceofthebuildingopeninginJanuary.Twocomputerlabswereinstalledalongwithtechnologyin5classroomsand19sciencelabs.AcademicTechnologiesprovidedtrainingsessionsatthebeginningoftheSpringsemestertofamiliarizefacultywiththetechnologyinthesenewspaces.

TechnologyAssistanceCenterMovedtoWalkerHall

InMayof2016,theTechnologyAssistanceCentermovedfromHethHalltoWalkerHall.Enhancedwalk‐insupportareas,upgradedspaceforthesupportstaff,andcloserproximitytootherITstaffinWalkerHallhasprovidedgreateropportunitiesforcollaborationandproblemresolution.

ComputerLabStrategy

DoITcontinuedcollectingstatisticsoncomputerlabusagetogainabetterunderstandingofhowcomputerlabsareutilizedoncampusandhowtomoreefficientlyprovidetheseresourcestostudentsandfaculty.AnalysisofthesestatisticsresultedinclosingoftheWhittHallcomputerlabandareductionofthenumberofcomputerlocatedintheWalkerHalllabarea.DoITalsofocusedoninstallingsitelicensedsoftwareonalllabcomputers,minimizingtheneedforfacultyandstudentstouseaspecificdepartmentallabtoaccesssoftware.

Inthefallof2015,DoITissuedaRequestforInformation(RFI)toreviewoptionsforcloudbasedhostingforsoftware.Transitiontoacloudhostedsolutionwouldallowstudentstousetheirowncomputerstoaccesssoftwarewithoutrequiringadownloadorinstall.ARequestforProposal(RFP)forcloudbasedhostingofsoftwareapplicationsisunderway.OtheroptionsunderreviewincludetheuseofalocallyhostedCitrixandWindowsTerminalServertoallowstudentaccesstosoftwarebothonandoffcampus.

TransitionedCampusComputersfromSymantecEndpointProtectiontoMicrosoftSystemCenterEndpointProtectionandBitLocker

Inthespringof2016,theanti‐virussoftwareoncampuscomputerswastransitionedfromSymantecEndpointProtectiontoMicrosoftSystemCenterEndpointProtection.Thischangesimplifiedthemanagementofanti‐virussoftwareonuniversitycomputerswhilealsoreducingcost.Inasimilarmanner,ascomputersarereplaced,thosethatrequireharddriveencryptionarebeingtransitionedtoBitLocker.

ImplementedThird‐PartyJavaPatchingonUniversityComputers

PatchingofJavaandotherthirdpartysoftwareonuniversitycomputershaslongbeenachallenge.UsingMicrosoftSystemCenterConfigurationManager(SCCM),thedesktopservicestaffcreateda


Page 25 of 34

packageforJavapatchesand,inthespringof2016,DoITrolledoutthefirstcampuswideJavapatchforWindowscomputers.AsecondroundofJavapatchesisscheduledforJulyof2016.

Windows10RolloutinCampusComputerLabs&Classrooms

Windows10allowsDoITtoprovidethelatestfeaturesandfunctionalitywhileminimizingtheuserinterfacechanges.DoITworkedthroughoutthe2015‐2016yeartotest,develop,andplantherolloutofWindows10.InstallationofWindows10onclassroomandlabcomputersintheCenterfortheScienceswascompletedinJanuary.InApril,DoITbeganrollingoutWindows10onnewfacultycomputersandincreasingthenumberofWindows10trainingopportunities.CompletionoftheWindows10upgradetocampuscomputerlabsandclassroomcomputersisexpectedinAugustof2016.

WindowsSoftwareCenter

WindowsSoftwareCenterprovidesaself‐servicetoolforenduserstoinstalluniversitysupportedsoftwarewithoutinterventionfromtheTechnologyAssistanceCenter.Overthepastyear,thenumberofsoftwarepackagesavailableinSoftwareCenterincreasedwithmorethan25softwarepackagesnowavailableforinstallonuniversitycomputers.

EnhancedTrainingforFacultyandStaff

AcademicTechnologiesplacedanincreasedemphasisontrainingthisyearprovidingover214workshopstofacultyandstaff.Theadditionaltrainingopportunitiesallowfacultyandstafftomakebetteruseofthetechnologyavailableoncampus.

PrinterKiosksinMoffettandMuse

BasedoninputfromtheStudentGovernmentAssociation(SGA),printerandcomputerkioskswereaddedtothefirstfloorsofMoffettandMusehalls.ThisprovidesstudentslivinginMoffettandMusetheabilitytoprintonahighqualityprinterwithoutleavingtheirresidencehall.

AnnualFaculty/StaffComputerReplacement

Eachyear,AcademicTechnologiescoordinatestheupgradecycleforfaculty/stafflaptopanddesktopcomputers.Thisincludesanopenhouseforfacultytochoosetheappropriatemodel,placingequipmentorders,imagingandsystempreparation,trainingonnewfeaturesandfinallytherolloutofnewequipmenttofaculty.AcademicTechnologieswasabletostarttheprocessearlierthisyearwithrolloutsofnewhardwarebeginninginApril.


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VideoUtilizationGrowth

VideoConferencingadoptionsgrewanother24%thispastyear.Useofvideoconferencingtechnologiesfornon‐classroombasedmeetingsincludedpositionsearches,curriculumcouncilmeetings,businessmeetings,doctoralapplicantinterviews,studentadvising,recruitment,andpre‐productionmeetingsfortheatreengagements.Agrowinguseofvideoconferencingintheclassroomhasbeenutilizedbyguest

speakerscoveringsubjectsinPsychology,Literature,andPoliticalScience.

PilotofOffice365

Apilotgroupofapproximately70facultyandstafftestedthecollaborationfeaturesofOffice365,includingOneDrive,TeamSitesandLyncforMac,Windowsandtabletdevices.TheCenterforInnovativeTeachingandLearning,theTechnologyAssistanceCenter,AcademicTechnologiesandUniversityRelationsareamongthedepartmentsthathavetheirentirestaffactivelytestingandusingthecloudsolution.AcademicTechnologiesisusingthispilotgrouptodeveloparecommendedadoptionstrategyforusingOffice365campus‐wide.

OtherTechnologySupportHighlights

Office365ProPlusmadeavailableforfaculty/staffasadownloadforpersonalcomputers. AdobeConnectupgradedfromversion9.0.2to9.5. Desire2Learnmovedtoacontinuousdeliverymodelprovidingminorupdatesonamonthly

basis. TelepresenceunitsaddedinCareerServicesandtheCenterfortheSciences. AssistedwiththetransitionofUniversity100contenttoDesire2Learn. Conductedthesecondannualcustomersatisfactionsurvey.

BytheNumbers

214technologyworkshopsandone‐on‐oneconsultationsprovided 408totalnewcomputersdeployed 25classroomsupgradedwithnewcomputers 67PhoneConferences 184businessrelatedVideoConferences 106academicrelatedVideoConferences 23SynchronousClassesviaVideo Processedmorethan19,300supportrequests(a28%increaseovertheprioryear) 5,062supportrequestsresolvedwithin24hoursofinitialrequest


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Goalsfor2016‐2017

ImplementandsupporttechnologyinthenewCollegeofHumanitiesandBehavioralSciencesBuilding.

Providegreateraccesstosoftwareforstudentsbothonandoffcampus. Continuecollaboratingwithdepartmentsandcollegestooptimizethenumberandsizeof

campuscomputerlabs. ImplementOffice365andOneDriveasatoolforemailanddocumentsharing. ImplementchangestoclassroomsutilizingPolycomhighdefinitionequipmentinorderto

takeadvantageofhighdefinitioncontentsharing. Researchcollaborationandconferencingsolutionsthatcanbridgedesktopandroombased

videoconferencingsystems. Enhancetheavailabilityofsoftwarefordownloadintheself‐serviceWindowsSoftware

CenterincludingtheadditionofOffice2016. Continuetoenhancethepatchingprocessforsoftwareonuniversityownedcomputers. DevelopastrategyforrolloutofWindows10tooldercampuscomputers. EnhancetheknowledgeofTechnologyAssistanceCentertechniciansthroughadditional

trainingandworkshops. Continuetoimprovetechnologysupportbytakingproactivestepsincludingadditional

training,documentation,softwareupdates,self‐serviceinstallationsandenhancedconfigurationtominimizethesupportneededbythecampuscommunity.


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WEB&MOBILETECHNOLOGIES

MissionStatement

TheDepartmentofWeb&MobileTechnologiesisdedicatedtothetechnicaldevelopment,support,integrationandmaintenanceofRadfordUniversity’swebpresence,theMyRUPortal,theRUMobileappandvariousrelatedwebapplicationsandtechnologies.InadditiontosupportingthedevelopmentandongoingchangesofRadfordUniversity’sonlinepresence,theteamworkscloselywithUniversityRelationsandthecampuscommunitytodevelopeffective,appealingwebsitesthatdigitallyportrayRUtotheoutsideworld.TheteamconstantlyreviewsnewandupcomingadvancesinwebandmobiletechnologieswithaneyeoninnovationatRadfordUniversity.

MajorAccomplishmentsEstablishedWebandMobileTechnologiesdepartment

DoITrealignedstaffandcreatedanewdepartment,WebandMobileTechnologies,tofocusontherapidlychangingandgrowinglandscapeofwebandmobiletechnologies.Thedepartmentwillprovideresearchanddevelopmentforthepublicfacingwebpresence,internalportal,mobileapplications,graphicdesign,kiosks,otherwebapplications,andintegrationofthosetechnologieswithcampussystems.

WebsiteRedesignCompleted

WorkingcloselywithUniversityRelations,theredesignandresponsiveimplementationoftheRadford.eduwebsitewascompleted.Theprojectincludedstandardizedandimprovednavigation,addedfunctionality,andalignmentwiththenewbrandinginitiativewhilecreatingamoremobile‐friendlyexperience.

AdobeExperienceManagerCMSUpgradetoVersion6

Inconjunctionwiththeredesign,theAdobeExperienceManagercontentmanagementsystemwasupgradedfromversion5.5toversion6.1.Thisupgradeprovidedadditionalfunctionalitysuchasresponsivedesigncapabilities,andincludedfixesformanyidentifiedproblemareas.Version6.1alsoupgradedseveralunderlyingtechnologieswhichsupportthearchitectureandstaveoffsecurityvulnerabilities.


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RUMobilev5Launched

RUMobilewentthroughacompleteoverhaulthisyearwiththeselectionandimplementationofanewvendorplatform.Withthischangecomesnewandexcitingcapabilitiesforstudents.ThefirstphaseofRUMobileversion5waslaunchedinJunebeforeQuest2016.Newstudentswerethefirsttodownloadthenewapp,anduseittoviewtheirQuestschedulesandtheircourseschedulefortheupcomingfallsemester.Allofthepopularcapabilities–bustracker,diningmenus,laundry,classschedule,semestergrades–wereretainedinthenewversion.NewfeaturesplannedforrolloutinthecomingmonthsincludeD2Lintegrationtodisplaycourseassignmentsandassignmentgrades,announcements,displayofholdsonaccountswhichmayblockregistration,emailandmore.

NewSearchEngineforRadford.edu

InMay,WebandMobileTechnologiesrolledoutanupdatedGoogle‐basedsearchenginefortheRadford.eduwebsite.Thenewsearchtoolallowsuserstoeasilymonitorandcustomizesearchresultsusingvarioussearchengineoptimizationparameters.

MyRUPortalTechnicalUpgradeandResponsiveDesign

Planningandpreparationforamulti‐layered,majortechnologyupgradefortheMyRUportalcontinuedthisyear.Inadditiontoupgradesandpatchesforunderlyingtechnologiesandsecurityarchitecture,theLuminisplatformonwhichMyRUisbuilt,isbeingupgradedfromversion5.0.4toversion5.3.Thisextensiveupgradewillincludeamobileresponsivedesignandimprovesystemsecurity.Theupgradedsystemwillmovetoproductionpriortothefall2016semester.

SocialMediaEngagementStrategy

BegansecondphasewhichincludedworkwithVine,Tumbler,LinkedIn,andGoogle+.Duringtheyear,supportforsocialmediamovedtoUniversityRelations.

BytheNumbers

13websiteoverhaulswerecompleted 19newwebsiteswerelaunched 5millionvisitstoRadford.edu

o 32%newvisitors,up29%fromprioryearo 30%frommobiledevices,up24%fromprioryear

5.7millionvisitstoMyRU 3,600downloadsofnewRUMobileapp 12,800Twitterfollowers(22%increase) 20,800Facebookfans(12%increase)


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2,900Instagramfollowers(107%increase) 13socialmediaplatformsactivelyusedandmonitored 33,000visitstothevirtualwalkingtour

Goalsfor2016‐2017

LaunchupgradedandmobileresponsiveMyRUPortal. Re‐developmentoftheMyRUSystemsTabusedtoassistinissueresolutionthroughout

DoIT. ResearchintotheInternetofThingsandpossibilitiesforthecampuscommunity. Developmentofstandardprocessesandproceduresfornewandexistingintegrationswith

onpremiseandcloudhostedapplications. IncreasedtrainingandfocusonSearchEngineOptimizationfeaturesandcapabilitiesfor

usewithRadford.edusitesearchwithinthesiteandthroughouttheGoogleworld. ResearchandreviewofalternativeportalsolutionsforMyRU. Purchaseandimplementationofnon‐emergencySMStextingsolutionforcampususeand

integrationwithvariouscampusapplications. IncreasethedownloadanduseofRUMobilethroughaddedfunctionalityandincreased

promotions.


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APPENDIXA|SupportedSystemsAdministrativeSystems

o AcademicWorksScholarshipManagemento ActivityInsightFacultyAnnualReporto AdAstraRoomSchedulingo AlcoholEduo AssetWorksInventoryScanningo Banner

AccountsReceivable BudgetDevelopment HumanResources EndowmentManagement FacultyLoadandCompensation Finance FinancialAid FixedAssets GeneralPerson ResearchAccounting StudentRecords&Admissions

o BannerAncillarySystems BannerDocumentManagementSystem(BDMS/Xtender) BannerWorkflow CognosReporting EvisionsFormFusion EvisionsIntellecheck OperationalDataStore(ODS) QuickAddressSystem UC4JobScheduling

o BlackboardConnectEmergencyAlertso BlackbaudRaiser’sEdgeAdvancement/Fundraising(CRM)o Bookstore(Bookvouchers)o CIPPS–CommonwealthPayrollo Cardinal–CommonwealthAccountingo ClassClimateFacultyEvaluationso CobblestoneContractManagemento CollegeNetAdmito CourseCatalogo CBORDCSGold(RUExpress)o CBORDOdysseyHousingManagemento DegreeWorkso eVA–CommonwealthProcuremento FacultyEnlightTextbookAdoptiono FusionStudentRecreationo Hire‐A‐Highlandero Hobsons’RadiusCustomerRelationshipManagement(CRM)o iGradFinancialLiteracyTrainingo InfoEdResearchPlanningandManagemento NationalStudentClearinghouse


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o NelnetStudentTuition/PaymentProcessingo NolijTransfero OrgSyncRUInvolvedStudentOrganizationso PhysicalTherapyPTAdmito PeopleAdmino RuffaloCodyCampusCallo RedrocksTutorTraco Royall&CompanyApplication/Marketingo StarfishAdvising/Retentiono SymplicityJudicialManagemento T2ParkingManagemento VisualZen(QUESTOrientation)

InstructionalSoftware/Systemso AdobeConnecto Desire2LearnLearningManagemento iTunesUo KalturaVideoStreamingo LectureCaptureo MathematicStatisticalSoftware–SAS,SPSS,JMP,Maple,Mathematicao MicrosoftOffice365onlineo QualtricsOnlineSurveyso SmartThinkingonlinetutoring

University‐wideSystemso ActiveDirectoryo AdobeExperienceManagerContentManagement(RUwebsite)o Anti‐Virus/Anti‐Spamo DigitalSignageo DublabsRUMobileo Duo2‐FactorAuthenticationo FacilitiesManagement(AIM/ADX/ALC)o Firewall/VPNManagemento IntrusionProtection/DetectionManagemento LuminisPortal(MyRU)o LyrisListservManagemento MicrosoftExchangeEmailo NetworkSecurity&AccessControl(ISE)o NetworkStorageandBackupso ServiceNowITServiceManagemento ShibbolethSingleSign‐OnAuthenticationo TridentIdentityManagementSystemo VoiceandVideoTechnologieso Wireless

DatabaseManagementSystemso Oracleo MicrosoftSQL

OperatingSystemso Windowso Linuxo MacOS


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APPENDIXB|AlignmentofDivisionHighlightswithUniversityStrategicGoals

2015‐2016DivisionHighlights DoITStrategicPlan

7‐17StrategicPlan

InstalledtechnologyfortheCenterfortheSciencesbuildingprovidingthelatestnetwork,Wi‐Fi,classroomandaudio‐visualfunctionalityforthisstateoftheartfacility.

Goal 2 Goal 2,4

Launchedaredesigned,responsiveRadford.eduwebpresencebasedonthenewbrandinginitiative.

Goal 5 Goal 4

LaunchedRUMobileversion5withadditionalfunctionalityandfeatures.

Goal 4,5 Goal4

CompletedtheIdentityandAccessManagementsystemproject.

Goal 3,7 Goal 4

RolledoutRaiser’sEdgewithNetCommunitytosupportfundraisingandalumniinvolvement.

Goal 3,4 Goal 4

ContinuedtoevolveRadiusandimplementedAgileAdvisortosupportstudentsuccess.

Goal 3,4 Goal 4

CompletedtheintegrationbetweenBannerandCardinal,thenewCommonwealthofVirginiafinancialmanagementsystem.

Goal3,4 Goal4

PreparedforthenextmajorreleaseofBanner,BannerXE. Goal 3 Goal 4

Provisioned new servers and storage to new and updatedsystems.

Goal 4 Goal 4

UpgradedprintingcapabilitiesinPrintingServices. Goal 8 Goal 4

EnhancedtheautomationfortheWVRURadioStationwithupgradesandincreasedstorage.

Goal 2,4 Goal 2,4

AnnouncedthereleaseoftheITOneStopself‐serviceportaltothecampuscommunity.

Goal 2,6 Goal 1,2,4

ImplementedServiceNowmodulesfordemandandprojectmanagementtoenhanceprojectintake,prioritizationandtracking.AlsoimplementedthechangemanagementmoduletoprovideanelectronicworkflowfortrackingandapprovingchangestocampusITsystems.

Goal2,6,7 Goal1,2,4

Updatedthecampusfirewallandintrusionprotectionarchitecturetoenhancenetworksecurity.

Goal 7 Goal 4


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TransitionedsystemsnapshotsandbackupstotheVirginiaTechdatacenter.

Goal4 Goal4

RelocatedtheTechnologyAssistanceCenterfromHethtoWalkerHall.

Goal 1 Goal1,4

CompletedamajorreviewofRiskAssessmentandBusinessImpactAnalysistohelpensureasecurecomputingenvironment.

Goal7 Goal4

RestructuredEnterpriseSystems&WebServicestocreateWebandMobileTechnologiesdepartmenttofocusandenhanceuseofchangingwebandmobiletechnology.

Goal 1,2,5 Goal 1,4

LedtheinitiativetodevelopaHeatMapofthetoptenrisksthatcouldimpactthemissionofRadfordUniversity.

Goal 7 Goal 4

SuccessfullycompletedanauditwiththeAuditorofPublicAccountswithnofindingsreported.

Goal7 Goal2,4

Documents

2015–2016 Annual Report - Radford University · Annual Report – 2015‐2016 Page 3 of 34 Continued to evolve Radius and implemented AgileAdvisor to support student success. Completed