2015_16_Mid-Year_Talent_Discussion_-_Retail_&_Customer_Facing_Employee_for_Eugeniu_Cujba-282939

2015/16 Mid-Year Talent Discussion - Retail & Customer Facing Employee forEugeniu Cujba

Employee Information

Last Name Cujba PreferredName Eugeniu

Job Title Department Manager AdminStatus Standard

Email [email protected] LineManager Khaled Alzaibak

Division Retail Location KW7023 - Avenues Mall Phase III

Guidelines

Individual

Understand the process and timelines for talent discussion processEnsure date in diary for talent discussion with managerAsk key colleagues for feedback and review and identify feedback trends to discuss with managerList achievements/provide examples for each Objective/KPI and Behaviour and provide performance ratings foreachHave talent discussion with manager**Important** - Please select ‘save and close’ to ensure the form is properly closed

Line Manager

Communicate talent discussion process and timelines to team members. Remind that overall performance is basedon achievement against: Business Objectives, KPIs and Behaviours. Encourage team members to reviewthemselves and provide examples in the Talent Discussion formReview individual against performance in areas listed above. Gather feedback from key stakeholders. Managersmust provide performance ratings and comments for every Objective/KPI/Behaviour in the Talent Discussion FormDetermine overall performance rating of Low/Good/ExceptionalReview potential indicators and decide where individual sits against these (At Potential/Rising Potential/HighPotential). Select overall Potential rating. Placement in talent grid is based on overall performance and potentialratingsHold talent discussion with individual and discuss how they feel they have done vs how you feel they have doneDiscuss performance and potential to progress into future roles and key development areas**Important** - DO NOT select ‘Finalise Talent Discussion Preparation’ button before making sure your teammember has completed their Preparation. Selecting this button locks the form and no further changes can be madeIf you do not want to finalise this form select ‘save and close’ to ensure the form is properly closed

2015/16 Mid-Year Talent Discussion - Retail & Customer Facing Employee for Eugeniu Cujba 1 of 72015/16 Mid-Year Talent Discussion - Retail & Customer Facing Employee for Eugeniu Cujba 1 of 7

Career Aspirations

Please enter your short and long-term career aspirations below.

Remember that you can use your Development Plan to help create a plan to reach your short-term and long-term goalsand career aspirations. Click here to go to the Development Plan and see more information.

Short Term(12 months)

Increase the performance of the Department i amassigned to and develop the team i am working with.

Long Term(1-5 years)

Accumulate the most valuable skills that will allowthe company to benefit at the most from my furthercompetencies. Looking forward to develop myself inall the areas , that will make me more valuable in ahigher role.

Mobility

Individual

Would you be willing to work in another region, either now or in the future? Please let us know of your mobility preferencesby clicking here.

Manager Note:To view the mobility preferences of your team, click here, then use the drop down arrow next to your name, select therelevant individual and then scroll down to Mobility.


Achievement Against ObjectivesCustomer Centric: Put the customer at the centre of all we doCustomer FocusMS Scores and team service and communications level.

Manager RatingVery Good

Employee RatingVery Good

Objective Details

ObjectiveName Customer Focus Objective

Description

Give customer service the full priority andleading the team to keep focus on service.Ensure a better communication level inorder to be able to support each othersprofessionally and keep handling the brandimage perfectly all the time.

Measurement MS Scores and team service andcommunications level. Start Date 01/04/2015

End Date 31/03/2016 ProgressNotes

Productive & Responsible: Evolve actions, mindset & cultureLeading By ExampleTeam performance.



Objective Details

ObjectiveName Leading By Example Objective

Description

To be the role model in terms ofproductivity and lead the team by examplein order to raise their responsibility level.Focus on mind sets as a key to re-correctdirections into team work.

Measurement Team performance. Start Date 01/04/2015

End Date 31/03/2016 ProgressNotes

Overall Objectives Comments

Comments by Eugeniu CujbaI believe the natural ability to prioritise the customer and theirs satisfaction was proved with the MS results and the teamperformance.

Comments by Khaled AlzaibakEugeniu was able to proof his professionalism level within a very short term period through amazing MS results, that makes himdefinitely a role model overall this settled objective.

Achievement Against KPIs


CustomerNewEnum3

Manager RatingGood

Employee RatingGood

Objective Details

KPI Name CVR (Customer Value Retained) KPIDescription

Ensure providing each and every customerthe highest level of Burberry experience ,identify need to be improved points and fullysupport all team members to create asuccessful relation ships with customers inorder to make sure of better CVR scores.

Start Date 01/08/2015 End Date 31/03/2016

Target Actual

Variance(%) 0 Last Year

Target

ProgressNotes

CommercialUPT

Manager RatingInconsistent

Employee RatingInconsistent

Objective Details

KPI Name UPT (Unit Per Transaction) KPIDescription

Increase individual UPT to 1.6 and supportall team members to achieve a similartarget by implementing a proper trainings"product knowledge and brand awareness..etc."

Start Date 01/08/2015 End Date 31/03/2016

Target Actual

Variance(%) 0 Last Year

Target

ProgressNotes

Overall KPI's Comments

Comments by Eugeniu CujbaAs our UPT results are not so satisfacatory at this moment i personally believe there is still a lot to work on this , team-wise andpersonally-wise.

Comments by Khaled AlzaibakAlthough some KPI's still declining but Eugeniu used to come up with a new innovative ideas/plans to improve his assigneddepartment KPI's performance with team motivation


Behaviours

Please add the behaviours to this form by selecting the Add Behaviours link.

Remember to provide an overall behaviours rating.

AccountableI take ownership of problems and opportunities and make clear decisions.I am courageous and take responsibility fordelivering what I say I will. I am attentive to details in order to uphold our luxury standards.



AuthenticI get excited about what our brand represents and how I can help contribute to it. I think and act as part of one globalBurberry team, and put our brand’s interests first.I am aware of my own actions and the impact these have on others. Iact with honesty, integrity and passion

Manager RatingGood


CollaborativeI ensure we think as one global team to provide a consistent Brand Experience to our customers and colleagues. I buildand use networks inside and outside Burberry to achieve maximum impact. I lead through my actions and whereappropriate through others.



Commercial and Results-OrientedI take time to prioritise, plan and set clear expectations which are realistic and sustainable. I am agile and I adapt tochanging needs. I understand what drives our business and how my actions and decisions can impact results. I focuson improving operational efficiency and commercial outcomes.

Manager RatingGood

Employee RatingGood

Customer CentricManager RatingGood


Nurturing and InspiringI make an effort to encourage, energise and motivate others to do their best. I feel a responsibility to my team and thebroader community. I act passionately and ethically, role modelling our values and behaviours. I trust in the capabilitiesof others and empower them to be the best they can be.

Manager RatingGood


Overall Behaviours Comments

Comments by Eugeniu CujbaThe behaviour i am working on to improve is my asertiveness as i need to incline more into task-orientation from people-orientation .


Comments by Khaled AlzaibakI can say Eugeniu is the best in-store example for the behaviours compliance since he was able to translate it effectively into anactions on spot and which reflected his great understanding and positively reflected on his overall performance.

Performance Summary (Manager Ratings)

Please click Save to update this section with the ratings entered above.

Review the summary below to determine overall performance rating for employee.

Overall Performance RatingGood

Rating

Achievement Against Objectives To Be Rated

Customer Focus Very Good

Leading By Example Very Good

Achievement Against KPIs

NewEnum3 Good

UPT Inconsistent

Behaviours

Accountable Very Good

Authentic Good

Collaborative Very Good

Commercial and Results-Oriented Good

Customer Centric Good

Nurturing and Inspiring Good

Performance Summary Comments

Comments by Khaled AlzaibakIf Eugeniu ensure consistency he will be able to go for further levels by end of this year rating.

Talent Discussion

Line Managers

Please tick box after you have completed your Talent Discussion with individual. This will allow team members to viewform and provide electronic signature.

Confirm the Talent Discussion took place


Guidelines

Individual**Important** - Please select ‘save and close’ to ensure the form is properly closed.Line Manager**Important** - DO NOT select ‘Finalise Talent Discussion Preparation’ button before making sure your team member hascompleted their Preparation. Selecting this button locks the form and no further changes can be made.If you do not want to finalise this form select ‘save and close’ to ensure the form is properly closed.

Signature

Employee: Eugeniu Cujba 10/11/2015I am impressed oh how professional my talent discussion took place. I fullyagree with all the ratings and scores and looking forward to work on theobjectives and points that need to be developed or improved.

Line Manager: Khaled Alzaibak 10/11/2015


Documents

2015_16_Mid-Year_Talent_Discussion_-_Retail_&_Customer_Facing_Employee_for_Eugeniu_Cujba-282939