Gopal SharmaCertified Lean Six Sigma Black Belt & Green Belt Expert ASCB (Europe) U. K. Accredited

(M) +91 8308667200(E)reachgopal22@gmail.comFlat # B-604, Ruby Park, Park Street, Wakad, Pune, India.

Objective Need a challenging position Assistant Manager or above in any industry in India or at any global location (preferably) where I can apply my experience, skills and knowledge gained throughout to boost my career as well as servicing the firm with dedication.

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Skills Certified Lean Six Sigma Black Belt and Green Belt

Expert from AIQM, ASCB Europe U. K Accredited

An expert on Lean Management, VSM and other TQM

tools

Expert on carrying out Six Sigma GB & BB projects with

primary focus on Cost Savings to the organization

Comprehensive knowledge on Financial Shared Service

Centers Setup and Scopes etc.

Expert on setting up a new team and developing in

phases

Expert on conducting Impact Assessment/Due Diligence

for new process migrations

Handled a team size of 21 and 7 HOD’s during various

projects and assignments

Handled daily operational volumes for AP invoice

processing team, AR invoice posting team etc.

Expert on defining Risks and Controls for different F&A

processes

Expert on creating guidelines for process audits

Completed 6 F&A process migrations (4 U. S.A remote

transitions for Wipro Ltd. and 2 European countries for

Metro Group Germany Ltd.)

3.5 years of experience as an F&A Quality Auditor for

Metro Group

Good training skills-Trained more than 1500 employees

of Metro Group locally and 100 employees internationally

Expert on process documentation (Flow

Charts/DTP’s/SOP’s) and tools

MIS handling,

Proficient in MS-Excel (Business),

Comprehensive knowledge of financial assets viz.

equities, bonds, mortgages etc.

Elementary knowledge of Global Financial Markets,

various products / instruments used in Financial Markets.

Expert on conducting ICF(Internal Control Finance)

audits

Expert on Filenet-SAP archiving application, have worked

on Filenet for 3.5 years as an end user

Process certified Filenet trainer – have trained more than

500 employees on filenet locally and internationally

Expert in system applications: Minitab, SAP FI, MMS IC-

SAP, Datango- SAP, WBP-SAP, IAT-SAP, OCR-SAP, DCI-

SAP, EDI-SAP, PBS-SAP, Oracle, Tally, ARIS, MS Visio,

CMI, Black Board etc.

Experience UTS - Universal Training Solutions Ltd. (May 12th 2014 – 7th of Feb 2015)Business Process Owner and ISO 9001 Lead and EA to the CEO

CTC – 7 lacs fixed income per annum – includes no variables

Direct reporting to the CEO of the company – Gate reviews on daily basis on projects at hand and undertaking new business projects – Supported business deals with numerous Alliance in terms of business processes set up with necessary approvals from the stake holders.

Executed CLTV for UTS – Customer Life Time Value Project at an organization level with a potential revenue generation of INR, 9.82 Cr.

Responsible for External ISO Audits – as a representative from UTS to assist external firm auditors in completing audits

Leading 60 plus projects across different functions in UTS in terms of SOFT launch and HARD Launch and leading it to the completion phase

 Responsible for overall design and execution of process improvement activities that impact business process – Started with 3 UTS business processes for process re-engineering i.e. Customer Support Department, Examination Department and Certification Department, performed an As-Is study of the processes and detailed study of the processes thereby creating a FMEA analysis report on 3 different processes, currently working on these processes as Six Sigma Black Belt Projects and implementing a breakthrough improvements in the processes.

Responsible for all MIS, Review and presentation activity that the CEO requires – Currently created a Dashboard for all the business processes in UTS and presenting it to the SMT/board members on a weekly basis.

Lead in process modeling, "waste walks," and re-engineering sessions in support of initiative – Kicked off – Six Sigma Eureka initiatives, Kaizen Programs projects in UTS.

Assisted with the development of new process design and implementation as identified

Created and maintained internal processes and standard deliverables for Process Transformation, as needed.

Created and updated daily dashboard on Business health Created reports on Operation review and presentations as

required from time to time.

Experience METRO GROUP Germany Ltd. ( Metro Services India - Quality Excellence Team Nov 3rd 2011 - May 12th 2014)Sr. Quality Expert – 7 European Countries F&A Processes

Operations

Quality Excellence Team

Global Corporate Accounting Team

Global Finance Process Development Team

Training and Knowledge Management Team

CTC – 4 lacs per annum including variables

METRO Group’s member Metro Services (MACE – METRO Accounting Center of Excellence) is a Global Shared Service Center which delivers solutions to help optimize operations for the Account Payable services to various Sales Brands of Metro Group from Pune. METROGROUP is one of the international retailing companies in 32 countries in Europe, Africa and Asia. The portfolio of all Sales Brands offers a wide range of services for private and commercial customers. Quality Excellence Team directly reports to METRO AG’s Department Head of Global Quality Assurance and

Knowledge Management Team which is located in head office of METRO Group, Germany.

Direct reporting to Metro Group Headquarters to Head of the Department, part of a Global team in METRO GROUP

Locally reporting to the Managing Director of the company in MACE Metro Services India

Travelled to Germany (Dusseldorf) and Poland (Warszawa) for F&A migrations/transitions

Individual contributor to the Company’s Operations Primary responsible for Service Migrations/Transitions

and Knowledge transfer for Filenet based F&A projects Successfully completed Filenet based processe F&A

service migrations/transitions for 7 European countries (Germany, Poland, Netherlands, Spain, Portugal, Czech, India)

Worked on a Black Belt project for Metro Group with an annual cost saving of Rs. 50,70,600/- INR (60,000 Euros) which has a direct link to the Filenet archiving application

Supported Black belt and Green Belt projects in F&A area (SAP C-50 redundancy project (Black Belt), FTE Saving (Black Belt), Modular Documentation Approach (Green Belt),RBT (Role Based trainings project (Green Belt), Documentation and Knowledge Management project (Green Belt) and additional Green Belt projects

Responsible for Quality Audits for all F&A processes in the company in MACE Metro Services India for different business segments

Responsible for Quality Audits for Poland Shared Service Centre Training Department for all the trainings conducted in a year

Daily interaction with European counterparts for Quality Audit discussions and various Six Sigma projects

Daily interaction with other Shared Services centers for F&A projects

Interaction with central transition team to plan future strategic transitions approach

Analyzing, compiling and publishing process documents (process flow-charts, desktop procedures, activity-and-responsibility matrices etc.)

Publishing Quality Reports for all the F&A processes Created SAP interface blue print workflows for new

interfaces to be linked with SAP system Support trainings for finance & accounting end users in

world-wide locations Member of Metro Group Finance Academy projects,

delivered lectures on MMSIC-SAP system usage and technical backgrounds

Bought 2 new Documentation tools/applications for Metro Group for creation of E-Learning training material

Implementation of Quality Excellence Team (Recording, Referencing and Claims) –AP Goods –to support operations team in assuring quality to Local Finance

Team. Implemented Quality Assurance team by using DMAIC strategy of Six Sigma to improve the quality of all migrated and implemented process across METRO services. Defined CTQ by contacting various brands to understand VOC. Measured current status of quality by co-coordinating with operations team and Local FI. Analyzed defects by going by doing RCA on previous data. Improving quality by working on various projects which may lead to improved Accuracy and Quality. Creating a FMEA (Failure Mode and Effects analysis) to prevent failures or defects from occurring. Creating a plan to control quality by conduction audit on daily basis.

ExperienceWipro BPO Ltd., FSSC, PuneApril 9th 2010 - Nov 2nd 2011Finance & Accounts Officer

CTC – 1.8 lacs per annum including variables

Part of Pilot project for Service Migration on Accounting Processes for a U.S.A client (Harman International)

Successfully Completed 4 remote migrations/transitions for different business segments of Harman International (Consumer, Crown, JBL, HMG)

Primarily responsible for transition of Accounts Receivables processes for 4 business segments

Daily contact with JP Morgan Bank for Bank reports to realize the AR payments and clearing of invoices from customer’s accounts

Daily upload of CC statements in SAP-FI system to realize the AR payments

Responsible for Internal and External Audits Creation of Process documents, process flows using tools

like: MS Visio, Epiplex, ARIS etc. Part of BPMS team to control the process related issues Responsible for Compliance issues in the SSC setup Responsible for Daily, Weekly and Monthly Cash Accounts

reconciliations for 4 different Business Segments Responsible for all the APAC (Asia Pacific) accounts for

Harman International Responsible for daily calls with the U.S.A/APAC customers

to enquire about the due payments Part of Collections team for customer’s accounts

payments reminders and dunning process Part of Order Management Team to generate the sales for

the company. Handled the MIS of the FSSC for different teams (Order

Management, Accounts Payables, Accounts Receivables, T&E, Fixed Assets)

Underwent train the trainer certification and was responsible for the trainings of the new joiners in the team

Responsible for creating documentation on different processes and create a common database on Share Point with proper approvals for the Stake Holders

Education

Six Sigma Black Belt Expert AIQM ASCB (Europe) U. K. AccreditedIndian Institute of e-Business Management, PuneMBA-Finance and Marketing60%Jammu UniversityB. Sc.-Physics, Mathematics, Chemistry, English67%

Personal Details

Date of Birth: 22nd Dec, 1987Permanent Address: H No: 133-A Sector-1,

Gangyal Garden Jammu, India (J&K)Pin Code – 180010

Residential Address: Flat No: 604, B-Building, Ruby Park

Park Street Society, Kalewadi PhataWakad, Pune (Maharashtra), India

Pin Code: 411057 Passport Number:J1800494Passport Validity Date: 13-09-2020Nationality: IndianMarital Status: Single

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: 26-03-2015.Place: Pune. Gopal Sharma.