YEAR IN REVIEW2015

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MOUNTAIN PARK HEALTH CENTER2015 YEAR IN REVIEW REPORT.

Many members of Silvia’s family passed away from diabetes. With her own determination and help from Mountain Park she took the steps necessary to not only change her life, but that of her other members of her family and her community.

A former pediatric patient who volunteers to read to patients during the summer, Alberto shares how Mountain Park's Dr. Elizabeth Perez inspired him to become a doctor.

Our staff shares why they love working at Mountain Park, a nonprofit community health center that truly cares about the communities we serve.

WORK WITH PURPOSE

MEET SILVIAMEET ALBERTO

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MOUNTAIN PARK HEALTH CENTER2015 YEAR IN REVIEW REPORT. 4

Dear Supporters and Friends,

Our goal at Mountain Park is to create clinics that are living places which visually represent what health looks like to our communities. A playground for children to run, jump, and play; walkways wide enough for strollers and families to walk together; and comfortable spaces to wait for a ride and see a doctor. Our clinics are open, airy, welcoming, accessible and easy to navigate.

From the inside out they are expressions of health. Without compassion, caring and accessibility, healthcare is intimidating and unapproachable. For Mountain Park to meet the needs of our communities, we need to be beacons of health to our neighbors; providing healthcare in a convenient location when patients need it.

Medicine must also evolve to meet the needs of our communities. In 2015 we partnered with The Legacy Foundation to open clinics inside the Christown Legacy YMCA, the Marc T. Atkinson Middle School in the Cartwright School District and Sunrise Elementary School in the Deer Valley School District.

Through the partnerships, we are able to provide pediatricians within these community centers and schools to better reach families. This is a testimony to our focus to provide convenient, accessible healthcare to our communities.

Taking care of 70,000 patients is a tremendous task. The best way to do it is by ensuring our staff is at their best. That’s why we’ve expanded our Wellness Program in order to help our team live a healthier lifestyle through healthy eating and exercise.

We partnered with one of our patients to bring a farmers market to our clinics. Now, both staff and patients have easy access to fresh fruits and vegetables.

There are a few things as important as health. Enjoy this report and our examples of health you can see.

In Good Health,

JOHN SWAGERT, M.D.CEO

MOUNTAIN PARK HEALTH CENTER

MOUNTAIN PARK HEALTH CENTER 2015 IN REVIEW

MOUNTAIN PARK HEALTH CENTER2015 YEAR IN REVIEW REPORT.

HEALTH FROM THE VERY START

In December, Mountain Park kicked off its much anticipated Baby Box project. Modeled after the 70-year Finnish tradition, the Baby Box is used as a comfortable, safe place for babies to sleep and is filled with safe, cute and practical products for baby and mother to use. The box includes clothing, blankets, a health kit and other newborn necessities, and when empty, the box itself has a covered mattress intended to serve as the baby’s first bed to keep the baby safe.

Our Baby Box project is the largest initiative of its kind in the United States. The Baby Box is credited with helping Finland achieve one of the world’s lowest infant mortality rates and the tradition is designed to give all children in Finland, no matter what background they’re from, an equal start in life.

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MOUNTAIN PARK HEALTH CENTER2015 YEAR IN REVIEW REPORT.

BOARD OF DIRECTORS

KEVIN CAMBERG, CPAFester & Chapman, P.C.

RITA KHALAFCommunity Member

LINDA HUFF REDMANCHAIR

Community Member

RICHARD SIEVER, ESQVICE CHAIR

Phoenix Children’s Hospital

JARRET SHARPTREASURER

Salt River Pima-Maricopa Indian Community

KALEIGH SCHWALBEWalton Sustainability

Solutions ASU

SCOTT GORMAN, M.D.Community Member

ARNOLD JACKSONCommunity Member

ZEENAT HASANHealth Through

Action AZ

ANIELKA CONTRERASASU College of

Health Solutions

LORI ROBINSONBalsz Elementary

School District

MOHAMED ADENSomali American

United Council

KRISTIN GUBSERGateWay

Community College

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69,068

1,750

2,821

17,629

26,890

5,166

INDIVIDUAL PATIENTS CARE

BABY DELIVERIES

MAMMOGRAMS

FLU SHOTS

DIETICIAN CONSULTS

DENTAL FILLINGS

FISCAL HEALTHMPHC PROVIDED

CURRENT ASSETS AS OF 11/30/2014 Cash 10,343,317Accounts Receivable 14,234,002Grants and Pledges Receivable 1,325,109Inventory and Prepaid Expenses 275,279

Current Assets 26,177,707

LONG-TERM ASSETS Land, Buildings, Improvements 17,257,397Furniture, Equipment, Other 3,918,179Construction in progress 9,538,843Accumulated Depreciation (9,331,335)Net Property and Equipment 21,383,084Other long-term assets 2,427,013Total long-term assets 23,810,097

Total Assets 49,987,804

CURRENT LIABILITIES Accounts Payable and Accrued Liabilities 4,062,637Refundable Advances 61,762Current Maturities of Long-term Debt 236,600Total Current Liabilities 4,360,999Long-term Debt 14,306,600Net Assets 30,861,338

Total Liabilities and Net Assets 49,987,804

REVENUE 2014

Patient & Pharmacy Revenue 40,640,596Federal Grants 7,212,707State & Local Grants 4,536,724EHR Incentive Program 119,000Contributions / Other 835,940In-Kind Donations 2,253,255

Total Revenue 55,598,222

EXPENSES

Salaries and Benefits 30,445,549Supplies 2,903,345Other (Contractual, Depreciation, In-Kind, etc.) 15,535,771

Total Expenses 48,884,665

Change in Net Assets 6,716,238Net Assets Beginning of Year 24,145,100

Net Assets Year End 30,861,338

2015 STATISTICS

MARY MOORE GATEWAY COMMUNITY MEMBER

Pictured right with Gregorio Montes De Oca

GENOVEVA LEDEZMA, MA LEAD

Second from left with other Mountain Park Community Ambassadors

“Thank you MPHC for your corporate culture that incorporates such a hands on approach and demonstrates your dedication to being a part of our community.”

“ As a community ambassador, representing MPHC has made me more aware of how important we as healthcare providers are to our community…Being part of the community ambassadors program has given me an opportunity to be a better leader, parent, employee and also to be a more selfless person. ”

The last year has reinforced that our mission at Mountain Park really points to creating healthy, inclusive, communities. As we look back at 2015 and focus our sights on the work we’ll do in 2016, we want to continue to focus on the opportunities we have to impact the health of our community more broadly than we have ever done. We have proven time and time again that we make better decisions when we engaged the broad array of perspectives our stakeholders bring to the table. The value added to our work and the satisfaction we see from our stakeholders when invited to engage in meaningful ways has resulted in exciting outcomes.

This year’s assessment report will highlight how we’ve continued to add layers to our diversity, inclusion, and community impact as well as introduce some new things we put in place in 2015.

As with previous years, the intent of this report is to share our impact, but to always keep an eye on refinement and continuous improvement. We know there is still work to be done.

Please Enjoy,

ESSEN OTUSenior Director

DIVERSITY & COMMUNITY AFFAIRS

NUMBER OF COMMUNITY AMBASSADORS VOLUNTEER HOURS FOR SEPTEMBER-DECEMBER 2015590

CREATING HEALTHY,INCLUSIVE COMMUNITIES

MOUNTAIN PARK HEALTH CENTER2015 YEAR IN REVIEW REPORT.

EXPANDED LANGUAGE ACCESS PLAN

CREATE

LAUNCH

IMPLEMENT

MOUNTAIN PARK COMMUNITY AMBASSADORS PROGRAM

STRATEGY FOR HEALTHCARE EQUALITY INDEX SURVEY AREAS OF IMPROVEMENT

REVISITING 2015 FOCUS AREAS

With the addition of a Language Access Manager to our team, creating Mountain Park’s first formal language access plan was accomplished.  In 2015, we recruited more full time department interpreters, trained bilingual staff on interpreting skills, increased use of video remote interpretation, and raised awareness internally and externally about interpreting and translation options available at our clinics.

The Mountain Park Community Ambassadors program was birthed out of a desire to be more embedded in our communities. The program has allowed Mountain Park employees to lend their time to various partner organizations in the community while increasing job satisfaction, strengthening partnerships, and creating greater awareness.

With the continued focus on developing an organization that is prepared, welcoming, and inclusive of LGBT individuals, Mountain Park has been able to improve our Healthcare Equality Index standing by meting 2 of the 3 eligibility criteria for the HEI in 2015.

WHAT HAVE WE BEEN UP TO?

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MOUNTAIN PARK HEALTH CENTER2015 YEAR IN REVIEW REPORT.

We’re proud to increase the quality of care we provide by continuously training our staff as interpreters and expanding our full-time department interpreter roles

OUR IMPACT

133,142 = 1/3 MPHC APPOINTMENTS IN 2015 REQUIRED INTERPRETATION

EXPANDING LANGUAGE ACCESS

OF OUR PATIENT SURVEY RESPONDENTS STRONGLY AGREE OR AGREE THAT WE HAVE

EXCELLENT LANGUAGE SERVICES.

93%

OF SPANISH-SPEAKING PATIENTS PREFER INTERPRETATION FROM

MOUNTAIN PARK STAFF

90%

RABAH RADHI LANGUAGE ACCESS MANAGER

“As Mountain Park Health Center continues to grow and serve a broader diversity of patients, our commitment to language access remains front and center. Ensuring all families have access to our services and programs – no matter what language they speak - is at the heart of our newly created Language Access Plan”

Rabah Radhi

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MOUNTAIN PARK HEALTH CENTER2015 YEAR IN REVIEW REPORT.

FORMAL PATIENT AMBASSADORS PROGRAM

CREATE

DEVELOP

LAUNCH

STRATEGY FOR INTERNAL INTERPRETER TRAINING

BRING YOUR FULL SELF TO WORK CAMPAIGN

2016 FOCUS & REFINEMENT AREAS

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CORPORATE OFFICE2702 N. 3rd Street, #4020 • Phoenix, AZ 85004

Telephone: (602) 323-3344www.mountainparkhealth.org • info@mphc-az.org