©2015 EarthLink. All rights reserved.

Managed Network

2

Retailer Challenges

"Eight out of 10 dollars spent on IT is 'dead money' because it goes to just keeping the lights on.“ -Daryl Plummer, Gartner80%

3

Imagine if You Could Shift Your Resources

4

©2015 EarthLink. All rights reserved.

• Get the dedicated people, processes and tools to manage your network end-to-end.

• Keep your network running at peak performance so your customers are happy and employees productive.

Lower your Network Management burden

• EarthLink provided networks• Third party networks

5

©2015 EarthLink. All rights reserved.

• Add Skilled Resources: Focus your internal staff on key business initiatives. With an experienced and dedicated Network Engineer and Service Delivery Manager to support your network, you can eliminate the costs of running your own network operations center.

• Achieve Faster Resolution: We proactively monitor your network and take immediate action to resolve all your network and on-premises equipment issues.

• Guarantee Results: Our SLAs are the best in the industry, and are backed by financial commitments if we fail to deliver.

• Gain Visibility: The myLink portal gives you network visibility.

Why EarthLink Managed Network?

6

©2015 EarthLink. All rights reserved.

Silver Gold Platinum• UP / Down Monitoring• Proactive Hard Down

ticketing• NBD CPE replacement• SNMP Reporting

(Internet Only)

Silver + Gold +• Enhanced SNMP

Reporting• CPE Configuration

Backup• Proactive Performance

Alarming• Enhanced Performance

Reporting

• Management• Proactive Monitoring &

Fault detection & Remediation

• Assigned Network Engineer

• Dedicated Service Manager

• Quarterly Service Reviews

Managed Network Service LevelsEarthLink Provided Network

7

©2015 EarthLink. All rights reserved.

Basic Standard• Proactive device monitoring• Device remediation• Customer supplied Hardware support

plan• Response case tracking and reporting• Performance reporting upon request

Basic +• Device maintenance • Circuit remediation with network

provider• CPE configuration backup• Proactive performance alarming &

remediation• 4 hours engineering service per month• Service reviews as requested

Managed Network Service LevelsThird Party Network

8

©2015 EarthLink. All rights reserved.

Network SLA for Silver, Gold, Platinum

Silver / GoldManaged Network SLA

PlatinumManaged Network SLA

• End-to-end network availability = 99.999%

• Jitter <1ms• Latency <45ms

• Ping CPE for up/down every 5 minutes

• 3 consecutive failures results in auto-ticket generation and customer email notification

• Mean time to restoreADSL Circuits 18 HoursT-1 or Greater 4 Hours

• Up to 15% credit of 1 month MRR per site

• Alarm acknowledgement / customer notification all alarms

Minor 45 Minutes Major 30 Minutes Critical 15 Minutes

• Mean time to restoreADSL Circuits 18 HoursT-1 or Greater 4 Hours

• Up to 25% credit of 1 month service MRR per site

SLAs – EarthLink Provided Network

9

©2015 EarthLink. All rights reserved.

Basic & Standard Managed Network SLA

• Service Availability = 99.999%

SLAs – Third Party Networks

Monthly Uptime Percentage Service Credit

99.999% to 100% No Service Credit

99% to 99.998% Up to 10% MRC

98% to 98.999% Up to 25% MRC

97% to 97.999% Up to 50% MRC

Less than 96.999% Up to 100%

10

©2015 EarthLink. All rights reserved.

Visibility with myLink

Real-time metrics• Network dashboards•Utilization•Availability

11

©2015 EarthLink. All rights reserved.

Fast Food Restaurant Chain•25 Locations on MPLS network•Centralized and small operations staff•Supporting critical POS and WiFi applications•Limited visibility into network performance•Needed to respond faster to network issues•Complaints form employees and customers on application availability

Implemented Platinum Level Managed Network service•Removed burden from operations team, refocused on strategic projects•Improved network uptime and application performance•Network status dashboard always on•Fewer network issues, and those issues corrected faster•Significantly less employee & customer complaints

How a Business Benefits

12

©2015 EarthLink. All rights reserved.

Let’s discuss further how your business can benefit from a Managed Network Service tailored to meet your needs.

Helping You Achieve Key Benefits

Network reliability & Guarantees

Skilled Resources

Reduce Costs

Refocus staff