2015 Annual CPNI Certification1.pdf

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February

3,2015

Marlene

. Dortch

Office

of the

Secretary

Federal ommunicationsommission

445

12th treet,S.W.,

Suite

TW-A325

Washington,

C 20554

Re:Annual

PNI

Certification

n EB DocketNo.06-36

Dear

Ms.Dortch:

Please

ccept

riCounty elephone

ssociation,nc.andTCTWEST, NC's ttached

annualCPNI

ertificationnd

accompanyingtatementf operating

rocedures

nsuring

CPNI

ompliance.

f

you

haveany

questions,

r

should

ou

needanyadditional

nforrnation,

please

o not

hesitateo contacthe

undersigned.

Sincerely,

BaslnOffice

Cody Office

POBox67 l -4o5S4 thS t .

1601 .Pa rk

Basin,WY82410

Cody,WY82414

307.568.3357

307.586.3800

Fax:307.568.2506 Fax:307.586.5450

Lovell 0ffce

45 1 Shoshone

Ave

Lovell,

\4/Y82431

307.548.2275

Fax:3O7.548.777'l

Powell Office

Billings Office

40'l S.Bent

51., 4 5320HolidayAve.

Powell,

rVY 2435 Billingt

MT59101

307.754.9160

4M.248.4204

Fax:3o7764.37 8 'Fax:405.245.4885

///,4

0h

d/=

Chris

Davidson

cEo

Enclosures

cc:BestCopyandPrinting,nc .



Annual

47

C.F.R.

S

64.2009(e)

PNI

Certification

EB Docket06-36

Annual

4.2009(e)

PNI

Certification

or

2015 overing

he

prior

alendar

ear

2014

1.

Date iled:

ebruary3,2015

2.

Name f

company(s)

overed

y hiscertification:

ri

County

elephone

ssociation.nc.,and

ts

subsidiary

CT

WEST,NC.

3. Form499 iler D: TriCounty elephonessociation,nc. 808011

TCT

WEST,NC 808012

4.

Name f signatory:

hris

Davidson

5.

Titleof

signatory: EO

of TriCounty

Telephone ssociation,nc.,and ts subsidiary CTWEST, NC.

6.

Certification:

l, ChrisDavidson,

ertiff hat

am an officer f TriCounty elephone

ssociation,nc.,

and

ts

subsidiary

CTWEST,

NC.,

hereinafter

ollectively

eferred

o as

Tri

County ),ndacting s anagent f Tri

County,

hat have

personal

nowledge

hatTri County asestablishedperating

rocedures

hatare

adequateo ensure omplianceith heCommission'sPNI ules.See47 C.F.R. 64.2001 f seg.

Attachedo this

certifications an accompanyingtatement xplaining

owTri

County's

rocedures

ensure

hat hecompany

s n compliance

ith

he

equirements

including

hosemandatingheadoptionf

CPNf

procedures,

raining,ecordkeeping,

ndsupervisoryeview) etforth n section 4.24U ef

seg.

of the

Commission's

ules.

Tri County

asnot akenanyactions

i.e.,proceedings

nstituted r

petitions

iledby a company t

either

tate ommissions,

hecourt

ystem, r at heCommissiongainst atabrokers)gainst atabrokers

in he

past ear.

Tri County

asnot eceived ustomer omplaints

n

he

past

year

concerning

he unauthoiized

release

f CPNI.

TriCounty

epresentsnd

warrantshat he

above

ertifications consistent

ith

47 C.F.R| 1.17,

which

equiresruthful

ndaccurate tatements

o

the Commission.

ri County lsoacknowledgeshat

alse

lSignature

f an officer,as agentof the

carrierl

Attachments:

AccompanyingtatementxplainingPNI

rocedures



STATEMENT

XPLAINING

OW

TRI

COUNTY'S

ROCEDURES

NSURE

COMPLIANCE

ITH

THE

COMMISSION'S

PNI

RULES

Tri County

Telephone

ssociation,

nc.hasestablished

perating

rocedures

o ensure

compliance

ith he

Federal

ommunications

ommission's

Commission )PNI

ules t

47

C.p.R.

S

64.2001

t

seq.,

s well

as he

equirements

f

47 U.S.C.

222

(c).

These

prooedures

apply

qually

o TriCounty elephonessociation,nc's ubsidiaryCTWEST,NC. together

Tri

County ).

enerally,

hese

procedures

reas ollows:

(1)

Individual

mployees

re equired

o adhereo

Tri

County's

nternal PNI

protection

procedures,

hich

avebeenestablished

o comply

ith he Commission's

PNI

ules s

wellas

47 U.S.C.

222(c).

his

equirements clearly

stablished

n TriCounty's

mployee

handbook,

nderstanding

f

which llemployees

re

equired

o acknowledge.

ailureo

adhere

o these

ules

hus

subjects mployees

o

TriCounty's

isciplinary

rocess,

hich

canultimately

esult

n ermination

f employment.

(2)

Further,o

make ertain

hat

allemployeesre

ully apable

f dentifying

PNI

aswellas

understandinghis nformation'smportanceo its customers nd hemeasureshatTri

County

akes o

protect

CPNI,all

employees re

requiredo attend

raining essions

or

independently

iew

a recorded

raining ession)conducted

y

Tri County's

ormer

Corporate

ounselthat

utlines

hese esponsibilities.

n addition,

riCounty mployees

whohold

positions

or whichuse

or disclosure f CPNI

s required

re specifically

rained o

comply

ith he

nuances.of

ules hat

govern

heuse

anddisclosure

f CPNI.

Employeest

all

evels

avealsoundertaken

raining

onductedy

various utside

nstitutions,

ncluding

tradeorganizations.

ri County lso

hasan employee

olicy

nd

procedures

anualthat

explains

PNIand

ed lag ules.

(3)

All employees

re

rained o understand

he

practice

f

pretexting,

ow

pretexting

iolates

customer

rivacy

nd

violateshe Commission's

ules, ow o

identify ttempts t

prdtexting

andotherunauthorizedreaches f CPNIsecurity, ndhow o engage heirsupervisorso

begin

o

reportattempts t

pretexting.

(4)

As

part

of heir

egular PNI raining, llemployees

re

nstructedndencouraged

o direct

any

question

oncerning

he

proper

reatment f CPNI

o a supervisor,

ndall Tri County

supervisors

ay

direct

uestions

oncerninghe

proper

reatment

f CPNI o

TriCounty's

Corporate

ounsel.

ri County's eniormanagement

swellas

ts

Corporate

ounsel re

allregularly

ngaged

n compliancendare

ultimatelyesponsible

or

overseeing

compliance

ith he

Commission's

ules.

Specifically,

ri County

asenacted

rocedures

o comply

ith he ollowing ommission

ules,

compliance

ithwhich

s ensured y he

procedures

utlined bove.

(1)

TriCounty

rovides

ire ine ocaland nterexchange

ervice. ri County nly

uses

CPNI

without ustomer

pproval

ursuant

o

47

U.S.C.

222(c)-(d),ection

4.2005 f he

Commission's

ules, ndwhere lsewherepecifically

ermitted

y aw.Where

uchuse s

prohibited

ithout ustomer uthorization,

ri County olici ts

pt-out pproval

nd

prpvides

notices

ndsolicits

uchapproval

rom ts customers onsistent

ithnotice nd

consent

requirements

f sections

4.2007-64.2008f he

Commission's

ules. riCounty

oesnot

currently

se,disclose r

permit

ccesso CPNI

n a mannerhat

equires btaining

pt-in

consent

rom ts customers.



(2)

All

outbound

arketing

fforts

re

coordinated

y

TriCounty's

rea

Managers,

llof

whom

are

rained

n

he

proper

seand

disclosure

f

CPNI

uch

hat

f anymarketing

ffort

ses

CPNI,

ompliance

ith he Commission's

PNI

ules

an

be ensured.

urther,

d

County

has

n

place

computer

ystem y

which

customer's

PNIapproval

an

be clearly

established,

nd

ecords f

he use

of CPNIare

kept

pursuant

o section

4.2009

f

he

Commission's

ules.

ri County mployees

ave

eceived

rainingo

theeffect

hatany

failureo Tri County'spt-outmechanismequires otificationo theCommission.

(3)

At this

ime,

hecompany

nlyengages

ndependent

ontractors

nd hird

parties

s

necessary

o render,

ill,or collect

orservices.

trusted

hird

party

s employed

o aid

Tr i

County

n

ulfillingts

esponsibilities

egarding

awful

nterception

f communications

nd

release

f subscriber

nformation,

hough uch

disclosure

s only

made

as

equired y

aw,

47 U.S.C.

222(cX1),nd

only

orsuch

urposes.

(4)

As

of

Decembr 8,2O07,

riCounty

uthenticates

ustomers

ursuant

o section 4,2010

of he

Commission's

ules

prior

o disclosing

PNI

based n customer-init iated

ontact

ia

telephone

r n

person,

egardless

f whetherhe

subject f such

contact

s calldetail

information

r other

CPNI.Unless

therwisellowed

y,

or example,ection

4.2010(b)

with espect

o call

detail nformation

rovided y hecaller imself, riCounty nly

discloses

uch nformation

uring

telephoneonversation

r online fter

a customer

as

been

authenticated

y an established

asswordbackup

uthentication

asbeen

established

ndoperates

ithout

rompting

nd

s notbased n

readily vailable

biographical

nformation).

here

o

password

s

provided,

alldetail nformation

s dlsclosed

only

by calling

he

phone

umber f record r

mailinghe

nformationo theaddress f

record.

ri County

equires

photo

D

before

uchdisclosure

s made

n

person.

Further,

ri

County

as

procedures

n

place

andhas rained

ts employees

o notify ustomers

f

account

hanges

onsistent

ithsection a.2010(0.

(5)

Tri

County

lso

has n

place

rocedures,

onsistent

ithsectionM.2011

of he

Commission'sules, o notifyawenforcementndaffected ustomers f breaches f CPNI

privacy.

urther,

ri

County

as

procedures

o

maintainecords f such

breaches

or

at

east

two

years,

onsistent

ith

section

4.201 (d).

These

eneral

rocedures

ndspecific

ules

nd

compliance

rocedures

ogether nsure

compliance

ith heCommission's

ules, s

well

as

he equirements

f 47 U.S.C

S

222(C).

Documents

2015 Annual CPNI Certification1.pdf