Training Overview2015

AgendaBackground to the Unique Venues of

London training initiativeScheduled workshops for 2015Workshop ContentFeedbackWorkshop Administration

The Unique Venues of London Training Initiative

Our aim is to deliver a series of workshop to develop critical skills

The schedule is based on the feedback from our membership

Designed specifically for Unique Venues of LondonDelivered by Suzy Dunn, an external trainer

Core Sales WorkshopsManaging Inbound Enquiries

Show rounds and Up-Selling

• Improve conversion of enquiries to bookings.

• Qualify each opportunity• Get the right people to

your Show Round

• Up-Sell to additional services

• Manage objections and difficult questions

• Get to a commitment

One Day One Day

Managing Inbound EnquiriesDuring the workshop, participants will cover:

­ Developing a conversation framework and control the conversation­ Managing corporate, agency and private enquiries­ Separating hot prospects from time wasters­ Qualification – establishing level of interest ­ Asking the right questions to ‘hook’ interest and get to the next step­ Identifying the ‘deal breakers’ and pre- handling­ Turning your venue into a compelling option – selling the benefits­ Responding to ‘requests for prices’

Show Rounds and Up-SellingDuring the workshop, participants will cover:- Preparing for a show round- Using sales tools e.g. sales portfolio; past events- Developing a repertoire of questions to understand customer needs - Creating a compelling visual picture for your client using positive

language- Identifying ‘sales points’ in your show round plan e.g. photo

opportunities- Selling across to preferred partners and up-selling of additional

services- Managing difficult questions, customer concerns and objections

Management Skills New in 2015!

Designed for first line managers within a busy operational environment. During the day, participants will cover:

- Developing a flexible and effective management style- Explore ‘leading’ versus ‘doing’ – delegate with

confidence- Giving feedback- Handling performance issues- Managing conflict within the team/organisation- Ideas for building a successful and motivated team- Tips for better prioritisation and organisation

One Day

Booking a WorkshopBooking Process:Workshops should be booked directly with Lisa Hatswell by email stating the workshop name and date. Participant Numbers:A minimum of 6 participants and maximum of 12 Fee and Payment:Each one day workshop is £170 per participant plus VAT

What is included in your fee?Training materials and workbooksTea, Coffee & biscuits

Programme Schedule

Workshop Cost Duration Date

Managing Inbound Enquiries 170 1 day 26th Feb 2015 (0900-1700)

Show Rounds and Up-Selling

170 1 day 3rd March 2015 (0900-1700)

Managing Inbound Enquiries

£170 1 day 17th April 2015 (0900-1700)

Show Rounds and Up-Selling

£170 1 day 5th May 2015 (0900-1700)

Management Skills £170 1 day 10th March 2015 (0900-1700)

Thank You

Any Questions?