Chaffey College

2016‐2017 Student Services

Governing Board Monitoring Report

November 15, 2017

2017-2018 Student Services Management Staff

Vice President of Student Services Dr. Eric Bishop

Admissions & Records Kathy Lucero, Director

Athletics Robert M. Rundquist, Interim Dean of Kinesiology, Nutrition

& Athletics/Success Centers & Library Services

Athletics Jeff Klein, Interim Director

Counseling & Student Support Services Amy Nevarez, Dean

Disability Program & Services Vacant, Director

Financial Aid Patricia Bopko, Director

International Student Services David Park, Director

Special Populations and Equity Programs Adrienne Grayson, Director

Student Discipline/Grievance Christopher Brunelle, Dean

Student Health Services Dr. Kay Peek, Director

Student Life Christopher Brunelle, Dean

Title IX Dr. Eric Bishop, Compliance Officer

Transfer Center Ruth Ann Garcia, Interim Director

2016‐2017 Student Services Board Monitoring Report

The Student Services unit at Chaffey College supports the college’s overall mission by

providing an infrastructure to students’ access, persistence, engagement, completion, and

transitions. The various offices and departments assist students in navigating the educational

system, whether they are first‐time, first‐ generation college students, adults wishing to enter the

workforce, or former college graduates returning to school for obtaining new skills or looking for a

career change.

The Student Services staff works to assure equitable access to all of its students by providing

appropriate, comprehensive, and reliable services to students whether they are enrolled online, or at

one of the three campuses, Chino, Fontana, or Rancho Cucamonga. Additionally, it offers co-curricular

and athletics programs that serve the college’s Mission and Institutional Goals. Through these the

faculty and staff assist students in contributing to the social and cultural dimensions of their

educational experience. This report will demonstrate that through the college’s comprehensive student

services it provides counseling and/or academic advising programs to support student development

and success and prepares faculty and other personnel responsible for the advising function. The

counseling and advising programs orient students to ensure they understand the requirements related

to their programs of study and receive timely, useful, and accurate information about relevant

academic requirements, including graduation and transfer policies.

In fulfilling the college’s mission of improving lives through education, the Student Services

unit strives to provide complimentary aspects to a student’s educational experience that develops

students as a whole. The Student Services team uses the college’s Institutional Goals as outlined in

Figure 1 below.

Figure 1: Institutional Goals

Institutional Goal 1: Chaffey College will provide quality learning experiences that promote holistic student development and support success and completion in a timely manner.

Institutional Goal 2: Chaffey College will create, maintain, and support innovative and effective learning environments that engage students toward success and completion.

Institutional Goal 3: Chaffey College will provide an effective organizational structure and workforce through strategic hiring practices in which all employees are given the encouragement and resources needed to achieve excellence.

Institutional Goal 4: Chaffey College will support the needs of the communities through meaningful external relations, workforce development, outreach, partnerships, and linkages.

Institutional Goal 5: Chaffey College will decrease the achievement gap.

Institutional Goal 6: Chaffey College will responsibly manage financial, physical, technological, and environmental resources through effective planning, decision-making, and implementation.

Student Services staff also oversees critical and legal functions of the college, such as Title

IX compliance, ensuring students learn in an environment free of discrimination due to gender or

sexual misconduct. Working across the college, the Student Services staff works to address basic

needs for students through organizing the food pantry and working on solutions to address the

needs of students with housing insecurities. There is a concerted effort to address students who are

disproportionately impacted through the educational experience and to close those gaps through

facilitation of the Chaffey College Student Equity Plan.

It is a collaboration of dedicated faculty, classified staff and managers who work to engage

students and provide a student experience memorable to them as a member of the Chaffey College

Alumni Association. The offices and departments work to erase barriers imposed on students and

ease the educational experience.

While this report extols the work of the Student Services areas, it is not lost on the staff that

as a college we work collectively and together to inspire hope and improve students’ lives through a

dynamic, supportive and engaging educational environment.

The following pages highlight accomplishments from the various areas of student services and

their reports.

The Admission and Records Department serves Institutional Goals 2, 3, and 4. The department is

responsible for providing access to the college thorough the admissions process and the maintenance of

official student records. The department includes the Cashier’s Office, which is responsible for collecting

student tuition and fees. The office provides comprehensive services at the Chino, Fontana and Rancho

Cucamonga campuses. The Admissions and Records areas at the Chino and Fontana campuses are

supervised by the deans of the respective campuses, and service needs are coordinated with the director of

admissions and records.

2016-17 Accomplishments:

Served a record number of students at our service counters (11% increase from last year) (Goal 2)

Continued participation in joint outreach efforts to local high schools, adult schools and inmate

programs (Goal 4)

Began implementation efforts for Ellucian Recruit in collaboration with the IT Department,

International Students Office, Marketing Department, High School Partnership and Outreach (Goal 6)

Student contacts at service counters 52,617

Admission applications 39,601

Responses to Admissions email enquiries 7,094

Photo ID's issued 13,411

Grade Changes processed 1,887

Residency determinations made 1,905

Diplomas issued 2,505

Certificates issued 1,651

Unit Evaluations completed 6,038 Official transcript requests 21,915

Via the MyChaffey Portal (24 hour turn-around) 13,079 By mail 1,642

In person 1,838 Etranscripts 2,379 National Student Clearinghouse 2,977 Incoming electronic transcripts processed 2,755 Records scanned and linked 40,177

Petitions processed 2,204

ADMISSIONS AND RECORDS

Records forms processed 1,050

Credit by Exam 643 Independent Study 15 Non-traditional Credit 283

Special Repeat Coding 109 VA student contacts 4,013

Veterans receiving benefits 260 Dependents receiving benefits 52 Met with Certifying Officer by appointment 276

Walk-in appointments 3,425 Microfiche records converted to electronic format 9,984 FACTS accounts maintained (deferred payment plan) 2,378 Third Party Billing $459,717

Number of students served 4,642 Past-due fees collected through COTOP (net) $54,441

Refunds processed through Cashier $1,598,567 Fees collected in person through service counters $2,241,903

Number of students served 26,647

AMAN AWOMAN – Umoja Project

“Connect to Succeed” is the mantra of AMAN/AWOMAN. The AMAN/ AWOMAN ‐ Umoja Project

supports Institutional Goals 1, 4, and 5. ” Umoja actively serves and promotes student success for all

students through a Curriculum and pedagogy responsive to the legacy of the African American

Diaspora.” Its primary objective is to provide service to new, continuing and returning students through

programming and events that support a culturally responsive approach to reaching students and

providing an environment on the college campus for them to survive and thrive.

Connecting with the mission, practices and principles of the Umoja Community, the project

seeks to “raise the aspirations” of African‐American students and others.

Programming and Events/Activities

Courageous Conversations of the Cultures Library Collection Presentation 160

Movie Night (Los Osos High, Rancho Cucamonga High, Montclair High) 65

Welcome Back *200

Orientation Sessions 52

End of the Year Celebration/Strategic Planning for 2017-2018 14

Foothill Homeless Shelter 17

Downtown Los Angeles Holiday Feeding *150

Open Mic with Los Osos High School 78

Umoja XII – Umoja Chaffey College Students and Faculty 42

Department of Education Presentation 60

High School Breakfast Presentation *100

Class Presentations: Comstd 2, Biol 14, Guid 2, Guid 3, Bus 10, Bus 28, PS 1 300+

Trunk or Treat 900+

Montclair High School Coaching – 11 Visits and Presentations *230

Poster Campaign for Entire Faculty and Staff – Rancho, Chino and Fontana Campuses - 5 Campaigns

*3,000

A2MEND Conference Presentation 78

2016 Southern California Umoja Regional Symposium at UCR – Hosted by Chaffey Umoja and UCR

*375

Black Hair Seminar 21

End of Year Celebration and Retreat Planning 17

Summer JAMM *90

Middle Eastern Celebration Booth 38

UCR Transfer Day – Chaffey Umoja Students 34

African and El Pueblito Village – Childrens’ Center *220 students and faculty;

67 children

*Total 6,241 estimated exposed (students, faculty, children)

AMAN/AWOMAN

The Athletics Department proudly supports all six Institutional Goals of the college. Student-

athletes from the college’s 14 intercollegiate teams take full advantage of the full-time academic

counselor. Each student-athlete meets with the academic counselor to develop an Educational Plan and

has follow-up meetings to ensure they are progressing towards completion. Having a dedicated

academic counselor within the department allows Chaffey to promote student development and

support success and completion. Students are actively engaged in their achievement and complete

degrees and certificates more than two years earlier than the general population.

2016-17 Academic Year (312 identified student-athletes)

Degrees & Certificates earned by student-athletes 107 awards – 2.17% of the Class of 2017

Time difference to achieve degree SA: 2.59 years vs Non-SA: 4.68 years

Success Rate difference SA: 74.24% vs Non-SA: 71.45%

Retention Rate difference SA: 92.48% vs Non-SA: 91.11%

Each spring, the department celebrates the academic achievements of excelling student-athletes.

In spring 2017, 110 athletes were recognized at the 4th Annual Scholar-Athlete Recognition Night.

Student-athletes with GPAs of 3.0 or greater came from all sports and represented 25 different majors

from seven of the college’s eight academic schools. This cross-curricular diversity was the most

significant in the program’s four-year history. In addition, two athletes, Cassidy Boone (Volleyball) and

Ryan Erickson (Men’s Water Polo), were recognized by the California Community College Athletics

Association (CCCAA) as state scholar-athletes, a distinction requiring excellence in the classroom, the

playing field, and in the community. Finally, the 2016 Chaffey College Women’s Soccer team was also

recognized by the state governing body as a Scholar-Athlete Team, with above average GPAs for the

entire team.

The Chaffey College Athletics Department must meet the strict guidelines set by the CCCAA. At

Chaffey College, all coaches and staff must pass an annual exam covering topics of recruiting and

eligibility and attend a yearly in-service conducted by the athletic director. This ensures that all teams

and department practices are in compliance with statewide regulations. Chaffey’s eligibility specialist

conducts workshops with all teams prior to the start of the season: 314 students in 2016-17. She also

monitors athletes throughout the season to ensure that they maintain their eligible status and processes

information requests specific to transferring students.

ATHLETICS

In 2016-17, the Athletics Department welcomed several new faces including two re-assigned

Chaffey employees. Brianna Gonzales-Harwell joined the Panther family in June 2017 to coach the

college’s volleyball program. Brianna, a former NCAA volleyball player herself, came to Chaffey from

Cal Poly Pomona where, as an assistant coach, she aided the Broncos in reaching their first-ever

championship tournament. Shortly thereafter, Rob Rundquist was assigned the position of Interim

Dean of Kinesiology, Nutrition, and Athletics and Sheryl Herchenroeder was reassigned from the

Marketing Department to solely cover the athletics program.

Rob Rundquist Sheryl Herchenroeder Brianna Gonzales-Harwell

In fall 2016, the Athletics Department launched a new website (www.chaffeypanthers.com).

The new site allows for greater flexibility and dynamic style. Although an outside company designed

the site, the ongoing maintenance and creation is completely done in-house within the Athletics

department.

The department also expanded its social media footprint by developing training for and

implementing individual sport-specific social media accounts. Future plans for these platforms include

increased video coverage with live programming.

Athletically, the Chaffey Panthers had a successful 2016-17 year. Men’s Basketball captured the

school’s first South Coast Conference Championship and advanced to the Elite8 in Southern California.

The Panthers came from behind in Round 2 to beat Bakersfield in a thrilling last-second overtime win.

Head Coach Jeff Klein was honored as Coach of the Year and sophomore guard Brian Beard racked up

a host of honors throughout the season including CCCAA Player of the Month and SCC North Player of

the Year. Women’s Cross Country (in their 2nd season) returned to the state championships, finishing

number 9 overall. Panther diver Noah Luna represented the college’s Swim/Dive at the 2017 state

championships finishing 1st in the 1-meter and 2nd in the 3-meter competitions. Luna, a freshman,

led the Panthers throughout the season earning him State Diver of the Year recognition. Additionally,

veteran coach Mike Dickson was named Diving Coach of the Year. Across the 14 teams, over 100

student-athletes were named to all-conference teams with many also appearing on the All-Southern

California, All-State, and All-American lists.

The Chaffey College Athletics Department is well known both on campus and throughout the

community and state as a leader in awareness and fundraising programs. For the fifth year in a row,

the department proudly participated in the National Basketball Coaches’ Association Coaches vs

Cancer fundraiser. Through generous fan donations, the department was able to present a sizable

check to the American Cancer Society earlier this year, the second largest donation in the statewide

fundraising drive. Additionally, the Panthers rallied behind one of their own, raising money for the

family of a Chaffey football player diagnosed with cancer.

Panther teams regularly participate in community events and made appearances at elementary

school pep rallies and on-campus health and wellness events, including Sports Day at the Child

Development Center. The department also collaborated with the Chaffey College Foundation to

present the 27th Annual Golf Tournament and with the Alumni Association to host the college’s Annual

Tailgate Party.

The School of Counseling supports Institutional Goals 1, 2, 4, and 5. Its primary objective is to satisfy

the counseling component of the core services of the Student Support Services Program plan for the

college. The Counseling Department, GPS Centers, and Opening Doors to Excellence provide service to

new, continuing, and returning students including:

Abbreviated educational planning for new students

Comprehensive educational planning for continuing students

Walk-in services for matriculation appeals, unit overload appeals, prerequisite verification, academic

renewal, registration assistance, and assistance with various petitions including Petition to Reinstate

Registration Priority, BOGW Fee Waiver reinstatement, Repetition of a Course for the third time, and

Prioritized Registration for Over 100 units.

Evaluation of student progress on goal

Allied Health counseling services including pre-application progress checks and development of

educational plans

Evaluation of external transcripts and advanced placement exams

Certification of CSU and IGETC general education transfer patterns including evaluation of external

transcripts for pass along

Readmissions counseling and educational planning for previously dismissed students seeking to return to

the college

Preliminary graduation checks for students within 15 units of graduation

Educational planning for undecided students

Comprehensive offering of guidance courses on college success and career and life planning

Counseling and educational planning for special populations including Allied Health, STEM, transfer,

probationary, Puente, AMAN/AWOMAN, international, financial aid appeals, foster youth and honors

students

Online orientation

Administering, planning, and executing Senior Early Assessment at 26 comprehensive high schools in the

Chaffey District service area

Online and phone counseling services for students at a distance

COUNSELING

Comprehensive counseling, educational planning and intervention services for students on academic

and progress probation offered through the Opening Doors to Excellence Program. Includes specialized

identification, notification, and outreach services targeting students on first and second level probation.

Workshops for probationary students seeking to be informed about probationary standing and

participation in the Opening Doors to Excellence program

Readmission Contract workshops for returning dismissed students

Course substitution and waivers for graduation petitions

In person orientations for new students

Workshops on assessment preparation, hope and mindset, applying for scholarships, and academic

success for students on first level probation

Assessment of math and English placement for new and continuing students

High School Partnership orientation and educational planning services for dual enrolled high school

students

Super Saturday programs for new students where complete core counseling services are offered in one

day including orientation, assessment, and the abbreviated educational plan

Assistance for students learning how to utilize their electronic tools including the Chaffey mobile app,

student planning , Grad Guru, the student portal, MyChaffeyView, and Chaffey email

Publish and provide, in collaboration with academic disciplines, major and general education information

sheets detailing course requirements for certificate, associates, and transfer requirements

Specialized orientations for veterans and Spanish speaking students

Provide referrals to a comprehensive list of other student support programs and services including

Transfer Center, Career Center, DPS, EOP&S, CalWORKs, Financial Aid, Admissions and Records, and

four-year colleges and universities

Accomplishments:

Hosted the annual High School Counselor Breakfast for over 90 high school counselors from Chaffey

College district high schools.

Eighteen high school counselors participated in the Second Annual High School Counselor Summer

Institute, a two-day in-service for counselors from high schools in the Chaffey College district service

area

Completed orientation, assessment, and counseling services at 26 high schools as part of Senior Early

Assessment.

Offered sixty-four sections of Guidance 507, Guidance 2, and Guidance 3 course sections over the 2016-

17 academic year including summer an 11% increase over last year.

Provided 21 Super Saturday programs, which include orientation, assessment, and registration for all

2016-17 registration cycles at all three campuses. This was 72% increase over last year.

Students completed 8,021 orientation online up from 157 students in 2015-16 year, a 5010% increase

over last year.

13,545 individuals assessed at all three-campus locations and off campus sites.

Opening Doors to Excellence increased the number of students signing contracts and participating in the

program by 42.5% up from 570 to 812 students. Information session attendees as also up by 35% and

students completing an educational plan was up 121% from 532 to 1176 educational plans (educational

plans include students from previous semester programs updating plans).

Transcript evaluators increased the number of graduation applications process by 35.5% up from 2683

to 3636. In addition, 5,000 transcripts were evaluated for English and math placement available for the

first time as part of services offered by the group.

The Fontana GPS Center lead counselor collaborated with EOPS staff to host a family night for parents and

students. During this event, parents and students attended workshops to learn about Chaffey and other

higher education options.

“Connect with Counseling,” a progress check campaign, was hosted by GPS to promote engagement

between students and counseling faculty and staff. This event allowed students to meet with Counselors

and Success Guides informally then follow up with an appointment to complete an educational plan.

“Popcorn for Progress” and “Popsicles for Progress” Checks hosted by the GPS Centers promoted

progress checks for all students. During this event, students met with a Success Guide or Counselor to

complete a progress check based on their academic goal(s).

GPS Centers hosted “Graduation Awareness Week” for both fall and spring graduation application

periods to encourage students to apply for graduation/commencement. Each center tabled on their

respected campuses bringing awareness about the process of applying for graduation. Students who

applied for graduation during that week received refreshments.

The GPS Center at the Fontana Campus collaborated with EOPS and Upward Bound to host a 1-day

conference for parents in English and Spanish. Parents and students attended workshops and heard

from a guest speaker about higher education and the possibilities for Latino and first generation

students. Over 100 people attend this event.

“Fuel up for Finals” GPS Centers had a table out during finals week to provide snacks and support to

students at what can be a stressful time for them. Students had an opportunity to ask staff questions

regarding important dates for the following semester and learn more about the services in GPS to propel

students towards goal completion.

Collaborated with Financial Aid office to offer workshops on financial aid through GPS centers

Collaborated with Athletics, DPS, and Veteran’s Resource Center to provide registration assistance to

students participating in those programs

Promoted GPS and Counseling through participation in PAWS booth, Transfer Fair, Club Rush, Career

Fair, Welcome Day, Dress for Success, campus tours, and class room presentations

Created a Facebook page for GPS centers to use social media as a means of communicating important

information about events, activities, and services of counseling and the GPS Centers

Counseling (all campuses)

Abbreviated Ed Plan 3,694

Comprehensive Ed Plan 7,104

Counseling 3,845

Follow-Up 1,882

Walk-In 2,483

Probation Level ½ & Dismissal 138

Update Ed Plan 1,411

Online Orientation 8,021

Total Student Contacts 28,578

Assessment

Assessment Administrations 14,582

Students Completing Assessment

13,545

Transcript Evaluators

Graduations Applications 3,636

Certificate Applications 2,084

Prerequisite Validations 2,557

Transcripts evaluated for English and Math Prerequisites

5,000

CSUGE Certifications 607

IGETC Certifications 474

Allied Health Evaluations 839

External GE Evaluations AA/AS CSU IGETC

2,838 2,351 1,857

Total External GE Evaluation

7,046

Total External Transcript Evaluation Requests

3,591

Opening Doors to Excellence

ODE Contract 812

ODE Information Session 906

Refusal 23

Dismissal 707

Email 2,080

Letter 6,261

ODE Phone Calls 2,719

Petition for Readmission 224

Petition for Waiver 71

ODE Educational Plan 1,176

Walk-In 1,352

Total Student Contacts 16,331

GPS Centers

Walk Ins:

Rancho 17,259 Chino 7,041 Fontana 8,537 Total Walk-Ins 32,832

New Student Orientations Students Attendees

Rancho 3,235 Chino 751 Fontana 936 Total NSO Attendees 4,922

HS Partnership SEP Attendees

Rancho 228 Chino 3 Fontana 137 Total HS Part SEPS Attendees 368

Other Services

NSO Spanish Attendees 102

Workshops Attendees 457

Veteran Orientation Attendees 59

The Disability Programs & Services (DPS) department provides access and support services for students

with verified physical, intellectual, learning and psychological disabilities. Through the work of DPS faculty,

staff and student employees, the department supports Institutional Goals 1, 2, 4 and 5.

DPS 2016-17 Accomplishments

During the 2016-17 academic year, DPS continued counseling support services on the Fontana campus

two days per week. DPS hired a full-time counselor at the Chino campus, offering students the opportunity to

receive support services five days per week. The department administered testing on Mondays/Tuesdays at

the Chino campus and Wednesdays/Thursdays at the Fontana campus. Furthermore, DPS was able to

collaborate with ITS in efforts to introduce the “Academic Accommodation” feature for students in their

Portal. Students are now able to view their accommodations through the new “Academic Accommodations”

link in the portal. In October 2016, DPS Counseling Faculty and Staff attended the California Association for

Postsecondary Education and Disability (CAPED), in order to obtain information regarding the new

implementing guidelines to Title V. The attendees received invaluable information from the presentations and

workshops, providing a deeper understanding into the new criteria regarding eligibility, educational limitations

and accommodations due to the change in legislation.

With the closure of the Learning Development Center (LDC), DPS planned to transition a majority of

the LDC students to the three campuses: Chino, Fontana and Rancho Cucamonga. These students will be able

to enroll in classes, with the traditional undergraduate population of students, with the assistance of our

partner programs: Department of Rehabilitation (DOR), Inland Regional Center (IRC) and Cole Vocational

Services (CVS), just to name a few. DPS projected being able to offer more sections of the DPS 657 class titled

Vocational Skills for Students with Disabilities, to assist with the transition. In addition, Chaffey assisted in

referring several students to outside agencies/programs such as: Pomona Valley Workshop (PVW), Diversified

Industries (DI) and Vocational Improvement Program (VIP), in order to meet the needs of these students.

Throughout the 2016-17 academic year, DPS hosted a variety of events in order to support DPS

students. In October 2016, DPS held its 7th Annual Disabilities Awareness Fair in recognition of National

Disabilities Awareness Month. The fair, held on all three campuses, hosted a wide range of disability experts,

disability organizations, vendors, presenters, student testimonials, staff, and community members. The pet

therapy vendors, that supported the DPS Awareness Fair, are Hooves and Paws Pet Therapy, PAWS to Heal,

Rim of the World Comfort Pets, and the Humane Society of San Bernardino Valley. In December 2016 and

DISABILITY PROGRAMS & SERVICES (DPS)

May 2017, these vendors visited the campus to provide support during finals week. The dogs offered comfort,

stress reduction and companionship to our entire faculty, staff and students. In the spring semester, DPS

offered Flex activity workshops for the faculty and staff: DPS Services and Learning Disability Support and DPS:

The Accommodations Process. In addition, the apprentices in DPS were able to offer a support group for

students in need. This group, designed to assist students with anxiety and stress-related challenges, met every

other week. In May 2017, DPS was proud to support upcoming graduates with a celebratory DPS Graduation

Luncheon, honoring the 65 DPS students who graduated with certificates and/or associate degrees.

Data to support the goals and accomplishments

During the 2016-17 academic year, DPS received 423 new applications for academic accommodations

and program services. In all, 1,885 students received DPS services; this total represents students attending the

Chino, Fontana and Rancho Cucamonga campuses; as well as 128 at the Diversified Industries location

(Diagram A). DPS completed 6,851 counseling contacts with students: 514 at the Chino campus, 369 at the

Fontana campus and 5,968 at the Rancho Cucamonga campus. DPS completed 3,024 comprehensive and

abbreviated educational plan appointments. The Learning Disability Specialist was able to test 24 students,

qualifying 19 students as “eligible” for a “Learning Disability”. In addition, the department proctored 2,103

tests. Historically, DPS has served students with a variety of disabilities. As reflected, Chaffey College DPS

currently serves a high percentage of students with various types of psychological disabilities captured under

the categories of mental health, autism, ADHD, Intellectual Disabilities and Learning Disabilities. The category

of “Other”, an additional large population served, encompasses students with a speech impairment, as well as

a wide range of health conditions, not captured elsewhere. (Diagram B & C).

500

700

900

1100

1300

1500

1700

1900

2014-2015 2015-2016 2016-2017

1995 1805 1885

DPS Yearly Comparison

Diagram C

Learning Disabilities29% (547)

Other18% (339)

Mental Health11% (207)

Autism8% (151)

Mobility9% (170)

ADHD6% (113)

Intellectual Disabilities11% (207)Hearing

3% (57)Vision

3% (57)

Acquired Brain Injury2% (38)

2016-2017 Primary Disabilities

Learning Disabilities Other Mental Health Autism

Mobility ADHD Intellectual Disabilities Hearing

Vision Acquired Brain Injury

Learning Disabilities6% (39)

Other23% (152)

Mental Health21% (140)

Autism1% (7)

Mobility14% (93)

ADHD21% (140)

Inrellectual …

Hearing1% (7)

Vision3% (20)

Acquired Brain …

2016-2017 Secondary Disabilities

Learning Disabilities Other Mental Health Autism

Mobility ADHD Intellectual Disabilities Hearing

Vision Acquired Brain Injury

Throughout the 2016-17 academic year, DPS had 978 students that qualified for alternate media and

1,009 students that qualified for assistive technology. DPS loaned out 406 pieces of adaptive equipment to

students that included digital recorders, handheld enlargers, CCTV’s and adaptive keyboards. DPS checked out

approximately 80 smart pens each semester to qualified students. Additionally, 668 alternate media requests

were processed, which included captioning, e-text, enlarged print, audio books and braille. The DPS adaptive

computer lab, located at the Rancho Cucamonga campus, had 6,021 student contact hours logged by 5,613

student visits for the year. In addition, DPS placed 83 pieces of adaptive furniture, such as padded chairs,

adjustable tables, foot stands, etc., throughout the Chaffey College campuses.

In the 2016-17 academic year, DPS conducted High School Outreach and was able to collaborate with

19 regional schools, serving 595 prospective students. In order to serve the incoming students’ needs, DPS

offered Super Thursdays and Super Saturdays to complete their intakes. During these intake sessions, DPS gave

away over 200 backpacks filled with school supplies. These students completed the Application, Orientation,

Assessment and Educational Planning through the office of Disability Programs & Services. DPS successfully

transitioned 221 high school students in the DPS High School Outreach. In June 2017, DPS hosted the annual

DPS Student/Parent Night, held on two different evenings in order to accommodate more than 200 attendees.

In addition to this event, DPS held campus tours for various high schools, to orient them to the program and

Chaffey College.

During the 2016-17 academic year, attendance of the DPS Awareness Fair increased by over 10%, with

approximate numbers of 238 at the Chino campus, 192 at the Fontana campus and 602 at the Rancho

Cucamonga campus. In total, 69 vendors and organizations participated: 17 at the Chino campus, 17 at the

Fontana campus and 35 at the Rancho Cucamonga campus.

DPS has continued to digitize student records allowing for electronic access to student files at all three

campuses. The move to electronic records and service tracking increases service delivery efficiency and

contribute to the campus’ paper reduction goals. During the 2016-17 academic year, DPS successfully archived

over 2,000 student files in the efforts to “Go Green”.

Program Highlights:

In keeping with the institutional goals that are stemmed in promoting “holistic student development,”

engagement, innovation, retention, success and completion, EOPS has successfully served our students for

academic year 2016-2017 as follows:

Served 1,879 students, overall, 976 unduplicated

Over 1,221 student applications received for Fall 2016 and Spring 2017 application windows (combined

Rancho, Chino and Fontana, high school outreach)

456 students completed EOPS orientations (combined Fall 16 and Spring 17)

Provided a minimum of 3 counseling appointments for each student

Continued to provide counseling support to CIW Turning Point Certificate program and assisted with

educational planning efforts for new associates degree cohort as well as initial CIM certificate

educational planning.

Continued to provide EOPS services to participating students at Chino and Fontana Campuses

o At the Chino campus, EOPS served 38 students in the fall 2016 and served 46 students for the

spring 2017.

o At the Fontana campus, EOPS served 99 students in the fall 2016 and 77 students in the spring

2017. Starting in the fall 2016, in an effort to expand services, EOPS also extended counseling

hours at the Fontana campus to three days total (instead of two), Wednesday, Thursday and

Friday.

Continued to offer collaborative workshops in conjunction with campus and general community

o CSUSB EOP presentation in Fall 2016

o Cal Poly EOP presentation Spring 2017

o CSUSB DREAMers Resource Center Field Trip in Fall 2016

o Dreamers’ Resource Fair – EOPS support – Fall 2016

o 2nd Annual Student & Leadership Conference, “Learn, Today, Lead Tomorrow” – EOPS support

and presentation – Spring 2017

o House of Ruth Workshop Presentation Series, hosted at Chino, Fontana and Rancho

o Native American Month, Native American Dancers, sponsored by Chaffey College Equity funds,

in collaboration with EOPS and Associated Student Government, in Fall 2016

o Nursing Reality Check presentation Spring 2017

EXTENDED OPPORTUNITY PROGRAM & SERVICES (EOPS)

o Transfer Center Collaboration on North Cal University Trip, Spring Break 2017. Eleven EOPS

students were selected to attend trip with Transfer Center, EOPS sponsored meals for all

attending students.

New Additions to program in 2016-2017

First Generation Student eligibility for program – starting in the fall 2016, Chaffey College EOPS

implemented new educational disadvantage criteria for prospective students. As part of an effort to

assist more students in becoming eligible for program (in addition to other educational disadvantage

criteria, such as foundational assessment scores or high school GPA) as of Fall 16. EOPS began to

reference parents and/or guardians highest level of education to determine a component of eligibility

for new students.

EOPS Family Nights, hosted in fall 2016 at both the Rancho and Fontana campus. Family nights

intended to assist participating EOPS students and their families learn about college expectations,

resources and support. Presentations featured by instructional faculty from various academic

disciplines such as, Spanish, Sociology, English, Biology and Communications. Available resources

included tabling by representatives from Supplemental Instruction, Honors, Financial Aid and the

Chaffey College Foundation.

“Anything is Possible, Todo es Posible” Community Conference at Fontana Campus – In the Spring

2017, EOPS Counseling Faculty Myra Andrade combined efforts with Fontana campus counseling

faculty, Fabiola Espitia and Lizette Garcia, to feature an empowering day of educational information

aimed at both parents, young adults and children ages 5 and up. Over 100 community members and

prospective students attended.

In spring, 2017 EOPS assisted with the First Annual Foster Youth Career/Resource Fair, which took place

in honor of National Foster Youth Awareness Month. The event was a collaborative effort with the

Office of Special Populations, Independent Scholars, Presidents Equity Council and the Chaffey and

Chino Joint Union Districts. The event featured keynote speaker and former foster youth Dee Hankins

and was focused on assisting both current and prospective students with learning more about

resources both on and off campus.

“Exploring Universities Outside of California, a Look into Historically Black Colleges and Universities” – a

panel discussion in spring 2017 hosted in collaboration with Transfer Center, Instructional Faculty

Baron Brown, Dean of the Fontana campus Dr. Yolanda Friday and former EOPS Success Guide,

Crisheen Intal. Workshop facilitated by EOPS Success Guide Erica Orozco.

Region IX CARE Conference, Fall 2016. Located on the Cal Poly Pomona University campus, at the

Kellogg West Conference Center, the conference provided selected students with the opportunity to

participate in motivational, enriching workshops while networking with CARE students from other

region IX campuses. The visit included a campus tour with stops at EOPS and the Women’s Health

Center. Providing a platform for student empowerment through participation in workshops, students

had the opportunity to practice or develop leadership skills, learn to build healthy relationships and

balance educational goals. An additional highlight from the conference featured, former EOPS/CARE

student Anita Fletcher, who now serves as a Chaffey College financial aid specialist and classified

senate president. Anita’s keynote presentation, titled “You Are Here” focused on how a high hope and

growth mindset can guide students through various challenges.

Designated EOPS “Dreamers” Counseling Faculty. As of Fall 2016, as part of our overall Program and

Service Review Goals and in response to helpful feedback received from the DREAMers student club on

campus, EOPS designated a full time counseling faculty member to work more closely with current and

prospective EOPS Dreamer eligible students.

In summer 2016, EOPS created a new short-term position, titled the EOPS Dreamers Ambassador. The

position is intended to be filled by a current or former AB540 Dreamer student who is assigned to work

most closely with the designated Dreamer counseling faculty member in creating and facilitating

activities and resources tailored to support EOPS Dreamer students.

STEM (Science, Technology, Engineering and Math) collaboration and participation with EOPS

counseling faculty participation. EOPS counseling faculty, attended and participated in regularly held

STEM meetings and supported STEM related activities throughout the course of the fall 2016 and

spring 2017 academic year.

Starting in the spring 2017, with the support of the Office of Special Populations and Equity, select food

pantry bags are now stored in EOPS and made available to students, via counselor referral.

Student Achievements/Graduation:

Celebrated graduation of 148 EOPS Graduates for 16-17 academic year, representing the second

highest graduating class of EOPS (in 15-16 we celebrated the graduation of 151 graduates). Both years

represent a significant increase from 71 identified graduates in the 2014- 2015 academic year.

3rd Annual EOPS Over and Above Faculty of the Year Award provided to EOPS Counseling Faculty Myra

Andrade – selected via vote by EOPS students (over 100 students voted via an online survey).

Tansen Ajmera Scholarship recipient awarded at graduation luncheon

o Jasmine Rebollo (Psychology) – University of California, Santa Barbara

4th annual Dr. Christine Flores Legacy Scholarship was awarded at the graduation luncheon

o Hao Luc (Engineering) – Cal Poly Pomona

EOPS Foster Youth

o Students Served: FA 16 - 32

SP 17 - 25

o Community Outreach Efforts:

o Friday, August 5, 2016- Map Fest- Citrus College

o Tuesday, November 1, 2016- College Fair- Chaparral High School

o Saturday, December 3, 2016- Independent City- University of Redlands

o Thursday, March 16, 2017- Foster & Homeless Youth Services Summit- Riverside convention

Center

o Tuesday, April 11, 2017- College Fair- Chaparral High School

o Tuesday, May 16, 2017-Understanding Trauma & Supporting Educational Success Training-

Crafton Hills College

Workshops/Activities Fall 2016 Title Tuesday, September 27 EOPS & Independent Scholars Welcome Back Event Tuesday, October 25 Independent Living Program Presentation by LA county probation Tuesday, November 22 CSUSB EOP presentation Tuesday December 6 End of the year celebration Spring 2017 Tuesday, February 14 Transfer & Career Readiness Thursday, March 9 UCR Guardian Scholars Tuesday, April 18 Art Therapy Tuesday, April 25 EOPS/IS College and Career Fair Friday, May 12 End of the year breakfast celebration

CARE (Cooperative Agencies Resources for Education)

CARE Student Meetings: Focused on promoting self-empowerment, personal awareness and educational

motivation CARE students were asked to attend three workshops throughout the course of the semester, one

meeting consisting of a mandatory orientation over viewing the resources and services available through the

CARE program. Presented workshops covered the following topics:

Fall 2016:

1. CARE Orientations – Activities included:

a. Presentation by Chaffey College Fontana Campus Dean, Dr. Yolanda Friday

b. Presentation by EOPS Program Assistant Ruth Collins

2. “What is Child Support Services” presentation by Department of Social Services, County of San

Bernardino at Fontana Campus

3. CARE Car Basics presentation by Automotive Technology Department Faculty Sherm Taylor

4. “Quieting the Inner Self” presented by EOPS/CARE Counseling Faculty Marlene Ramirez Mooney

5. Program Success Strategies for the Single Parent presented by EOPS Success Guide (current part

time faculty member) Angela McKindley

6. “Empowering Yourself” presentation by EOPS Success Guide Angela McKindley

Spring 2017:

1. CARE Orientations – participants included:

a. Facilitated by Counseling Faculty Myra Andrade at Fontana campus

b. Facilitated by Counseling Faculty Marlene Ramirez Mooney, Rancho campus

2. Self Esteem and Body Image – presented by House of Ruth at Fontana Campus

3. Healthy Relationships – presented by House of Ruth at Chino Campus

4. Social Work Reality – Presented by Carolyn McAllister, BASW Program Director, CSUSB

5. “Loving Yourself to Whole” - presented by EOPS/CARE counseling faculty Marlene-Ramirez Mooney

6. Self-Care – Presented by House of Ruth at Rancho Campus

7. Nursing Reality Panel Discussion – moderated by EOPS counseling faculty Myra Andrade

8. Professional Day Event in Collaboration with CalWORKs

9. CARE Educational Celebrations

Summer Readiness

Recruitment Contacts:

ACTIVITY NUMBER OF CONTACTS

New Student Information Session 560

Assessment 513

Total 1,073

Total number of EOPS applications received for summer 2016

383

Eligible 145

Pending 0

Not Eligible 196

EOPS program provided unique EOPS presentations to the following local high schools:

1. Chaffey High School

2. Fontana High School

3. Montclair High School

4. Ontario High School

5. Valley View

SRP 2016

Served 42

Persistence for SRP SU16→FA16 = 39/42 = 92.5%

Persistence for SRP FA16→SP17 = 30/39 = 76.9%

EOPS/Summer Readiness Program was comprised of two instructional cohorts combined with

motivational workshops

o Guidance 2: Essentials of Students Success

o Guidance 3: Career Exploration and Life Planning

Summer Readiness students participated in the following motivational workshops:

o Thursday, June 22 UCR Field Trip

o Tuesday, June 27 SI Workshop presented by instructional specialist Megan Keebler

o Tuesday, July 11 & 13 Math Prep presented by Math Success Center Instructional Specialist

Garrett Kenehan

o Thursday, July 27 SRP Graduation with guest Speaker Lorena Corona, and student

testimonials

By Jasmine Penate and Jazmine Bravo.

SRP Graduation – Instructional faculty had an opportunity to recognize their students and present

unique awards for outstanding performance in the following categories:

Perseverance Award

Going Above & Beyond Award

Excellent Academic Achievement Award

The Financial Aid office supports institutional goals 1, 2 and 5 by providing access to financial aid

resources that will increase students’ ability to take advantage of postsecondary opportunities and allow

them to achieve their educational goals. In accordance with Federal and State regulations and guidelines,

the Financial Aid office ensures equitable access in the delivery of funds to students. Financial aid

provides students with access to funding that will assist them to pay for college expenses such as tuition,

living expenses, transportation, and books. Financial Aid office participated in many activities and served

students for the academic year 2016-2017 as follows:

Financial Aid Accomplishments

o Financial Aid received an unduplicated count of 29,734 2016-2017 FAFSA applications.

o The Financial Aid office processed over 14,500 financial aid files to determine financial aid eligibility

o Student contacts assisted by Financial Aid staff 32,767 in the Rancho Campus

o Student contacts assisted by Financial Aid staff 9,536 in the Fontana Campus

o Student contacts assisted by Financial Aid staff 5,887 in the Chino Campus

o Federal and State regulations change constantly and with these changes, internal processes and

system parameters have been modified to comply with the new financial aid regulations.

o Developed, implemented and launched the online Financial Aid Counseling workshops for students to

complete Satisfactory Academic Progress appeals. 608 students completed the online workshop in

2016-2017.

o In 2016-2017, 2,590 current and prospective students accessed FATV counseling videos on the

Financial Aid website. FATV provides students information online and 24/7 on general financial aid

information.

o In 2016-2017 the Financial office generated 6,580 BankMobile Activated users; 2,485 (38%) students

elected to have their funds electronically deposited into a BankMobile account and 4,095 (62%)

elected to have their funds transferred to their own bank account.

o Financial Aid held its annual Financial Aid Awareness event in recognition of Financial Aid Awareness

month. Financial Aid Awareness Day was hosted at all three campuses. Students were able to

complete their Financial Aid application, ask questions about financial aid and learn about new

changes that impact Federal Student Aid programs. The Financial Aid office collected surveys from

330 attendees at the Rancho Campus event, 120 attendees at the Fontana Campus event, and 64

FINANCIAL AID

attendees at the Chino Campus event. Financial Aid office’s outreach efforts and our staff offer high

quality programs and services that are sensitive to the needs of each student as they pursue their

education.

o We implemented early FAFSA and Dream Act application workshops to encourage students to

complete their financial aid application online as early as October 1 for the following award year. We

Participated in approximately 77 in reach and outreach events.

o We provided workshops and presentations at 16 high schools, Options for Youth, on campus and at

community, events to promote financial and assist students complete their financial aid application

and learn about financial aid. We continue to offer workshops and presentations to areas such as

Faculty, Montclair to College, EOPS, DPS, Early Assessment, Dreamers and Independent Scholars

program. We had approximately 4,000 attendants.

o The Financial Aid office submitted 21,312 regular GPA verifications electronically to the California

Student Aid Commission (CSAC); 2,691 re-established GPA verifications were submitted

electronically to the CSAC; and 795 non-SSN files were sent to CSAC for the March 2 deadline. CSAC

will use these student records to determine eligibility for Cal Grant.

o We increased awards and streamlined communication processes for the Dream Act application and

applicants. We disbursed 85 Cal Grants to Dream Act eligible students for a total of $86,974. The

Financial Aid Office awarded 499 Board of Governor’s Fee Waivers to Dream Act eligible students.

o We fully developed and implemented procedures to award Pell grant to incarcerated students at

CIW and CIM through the Second Chance Pell experimental site. In 2016-2017, 40 students were

successfully awarded Federal Pell Grant.

o The FY2014 Cohort Default Rate is 15%

o The following chart is a summary of all grants, scholarships and loans that were awarded to Chaffey

College students in 2016-2017.

2016-2017 Financial Aid Summary of Awards

Annual 2016-2017

Award Types Student Count Aid Amount

Chaffey Total $47,758,214

Board of Governors (BOG) Enrollment Fee Waiver Total 18,005 $18,457,183

BOGW - Method A-1 based on TANF recipient status 10 $9,269

BOGW - Method A-2 based on SSI recipient status 23 $23,023

BOGW - Method A-3 based on general assistance recipient status

1 $1,495

BOGW - Method B based on income standards 11,131 $11,321,892

BOGW - Method C based on financial need 6,732 $6,983,698

Fee Waiver – Dependent of (children) deceased or disabled Veteran

108 $117,806

Grants Total

Cal Grant B 1,934 $2,145778

Cal Grant C 101 $36,294

Full-time Student Success Grant 1,158 $519,300

Chafee Grant 46 $186,352

Pell Grant 8,502 $24,643,592

SEOG (Supplemental Educational Opportunity Grant) 708 $469,200

Loans Total

Private loans: non-institutional source 45 $359,102

Scholarship Total

Scholarship: institutional source 672 $384,839

Work Study Total

Federal Work Study (FWS) 233 $556,574

.

The International Student Center welcomes high school, transfer and new international students

from all over the globe and supports Institutional Goals 1, 2, 4, and 5. The center offers a broad range of

various support services to meet the unique needs of international students and personal assistance in

adjusting to college life in the United States.

The center functions as a first‐stop for both current and prospective international students. Many

international students experience a wide variety of issues affecting their well‐being and academic success,

because these students are far away from their home, family, and friends. The International Student Center

is viewed as “home away from home” to many students who rely on the staff to help them with this new

environment transition.

International Student Center staff strives to fulfill Chaffey’s institutional goals by helping

international students successfully complete matriculation requirements, educational goals, pursue higher

levels of education, and reach career opportunities while in the U.S. The center is also responsible for

complying with Homeland Security regulations, which requires regular monitoring and prompt reporting of

each student’s enrollment status, academic progress and any changes in contact information. Students

receive updates and information via personal meetings, monthly events, newsletters, flyers, phone, social

media and email. Below are the program highlights during the 2016‐2017 academic year.

Student Services

Guidance on application process for new and transferring students

Guidance on the process to obtain, renew, and transfer I‐20 status

Provide counseling on all Student and Exchange Visitor Program (SEVP) regulations

Host informational sessions to update current students on immigration regulations and changes

Assistance on DMV, Social Security Number, and travel letter requests

Assistance with on and off campus employment (economic hardship)

Assistance on academic planning and registration

Provided departmental orientation (tailored to international student needs)

Guidance on academic/cultural differences

Assistance finding housing and home‐stay referrals

Provided college updates and deadlines through social media

Created awareness of campus/community resources (GPS, Success Centers, etc.)

INTERNATIONAL STUDENT SERVICES

Provided guidance on career development

Promote networking and support among international students through monthly events such as

the Monthly Mixer, Holiday Luncheon, and Student Potluck

Supported diversity, cultural awareness and international education through events such as the

International Education Week, the Lunar year and the Spring luncheon

Personal Support Assistance

Offered first semester “follow‐up” meetings to ensure students become acquainted to the college

Celebrated students birthdays during monthly mixers and birthday email greetings

Planned opportunities for international students to share their cultures and traditions

Invited students, via social media and email, to participate at activities, workshops and services

available on campus such as the Panther Pantry, Chaffey College’s Student Dental Clinic and the Eye

Clinic among others

Invited university representatives to provide one‐on‐one advice to potential international student

transfers. Cal Poly Pomona, UC Santa Cruz, California Baptist University, Cal State Northridge, and

UC Riverside visited our program office.

Program Accomplishments

Collaborated with counseling to offer six new student orientations throughout both semesters.

Students successfully gained information on topics such as “AOE” healthcare/medical insurance,

transportation/travel, immigration, surrounding communities, host families, on-campus and off-

campus employment, driver’s licenses, and social security requirements.

Sponsored Peer Mentoring workshops offered by International Student Counselor

Hosted 7 monthly mixers to introduce international students to faculty, staff, and students

Staff attended conferences, seminars, and meetings to obtain professional learning/updates

related to international student services/immigration

Offered first semester “follow‐up” meetings to approximately 47 new students (Spring 17) to

measure student success, connectedness with campus community and culture.

Continue the utilization of SARS Grid to keep track of services provided. This process allows for a

better and more efficient transition into paperless filing.

Continue utilizing ImageNow to support the department’s goal of going paperless and rely solely on

digital files

Aggressively engaged on improving Chaffey’s presence overseas through active recruitment. During

spring 2017, the Interim Director participated in the Linden Education Tour and visited China for 17

days.

Invested in purchasing marketing tools, such as banners, to aide in the advertisement of the

program’s services both at local and abroad recruitment efforts

Broaden our presence by advertising at Ontario and LAX airports.

Expand our brand by attending virtual fair in Vietnam

David Park hired as new Director of International Student Services

Student Accomplishments

Five international students received ASCC scholarship

18 students graduated with varying Associate degrees and, out of 18 students, 12 students

transferred to various 4‐year universities

56 international students made the “Dean’s List” and Exemplary Achievement list

rrence at UCLA,the California Science Center While in San

Puente began the year with inviting parents of the fall 2016 Puente Class to understand the

program and navigating through Chaffey College. Financial Aid staff was present to discuss financial

resources available to students, as well as the DREAM Act to foster awareness of how it impacts

students and the concerns that parents had relating to their immigration status. Phase 3 Puente

students also presented on what to expect in the program as well as the institution in terms of its

support and motivation to reach completion of Associate Degrees, transferring and mentoring

experiences.

In fall, 2016, Puente students participated in trips to introduce them to visiting universities

they may transfer too as well as new experiences that enhanced the students Cultural and Science,

Technology, Engineering, Art and Math (STEAM) exposure. They attended the state wide Puente

Motivational Conference held at UCLA, which gave students the opportunity to speak to various

representatives from other UC systems as well as resources and programs at UCLA.

The Puente class traveled to San Diego to visit Chicano Park, Balboa Park, and Old Town San

Diego. In the morning, we visited Chicano Park. This space has a powerful history that dates to the

1800s. Immigrants that came during the Mexican American War through World War II settled in the

area known as Logan Heights. In addition, Chicano Park is used as a teaching space in the surrounding

PUENTE PROGRAM

universities, San Diego State University and the University of California, San Diego. For Puente

students, the murals depict a rich history as expressed from a Mexican-American perspective as well

as in an art form from Mexican culture. Students also visited Balboa Park to view various museums.

They were introduced to a multidisciplinary cultural arts center that creates, promotes and preserves

Chicano, Mexican, Indigenous, and Latino art and culture. For Latino students, they viewed how their

culture is not only preserved but also appreciated for various artistic formats. After, experiencing

these enriching places, we visited Old Town San Diego to view the Mexican and Spanish architecture

and markets. Through this Equity event, students built pride and gained insight into their cultural

identity.

In addition to the conference, students also attended Organized Chit Chat and Speed

Mentoring and discussions where students had the opportunity to listen to Alumni Puente Mentors,

faculty and community professionals to discuss their personal experiences of transferring from

community college to a university as well as life management as a college student navigating through

higher education. Chaffey College faculty, Alumni Puentistas, and professionals from the community

created a comfortable and safe conversational environment for our students. The Speed Mentoring

Night enabled students to meet their potential mentors. In addition, the coordinators asked mentors

to sit in front of the Puente class that created a comfortable and more intimate environment for all

participants. Mentors introduced themselves and shared their interest in mentoring a Puente student

for the semester. Monica Molina asked questions of the mentors until students began to participate

with their own. This event enabled students to become familiar with their mentors in a social setting.

Additionally, each Puente student was matched with a mentor in spring semester and participated in

various educational and personal growth activities. During the Christmas Holiday, a social mixer with

Puente Mentors, Phase 3 Puentistas and Phase 1 Puente students was held at the Chino Campus

Center to introduce the mentor matches and engagement of peer Puentistas.

During the spring semester, the Puente students toured the Claremont Colleges and met with

the Pomona College Academic Dean. The Dean gave a presentation about the campus and introduced

Pomona College students who provided dorm tours and provided information and resources about

attending the Claremont Colleges. Students also listened to a panel discussion of first generation and

undocumented students attending Claremont College. Lastly, the Puente students enjoyed lunch at

the Friary Dining Hall.

For the STEM event, the Puente class visited the Griffith Observatory and the California

Science Center. The Griffith Observatory assisted students to explore the scientific concepts in

astronomy and enabled them to use a variety of telescopes. Students also viewed the documentary

The Once and Future Griffith Observatory. The film discussed the observatory’s architectural and

cultural creation as well as its iconic astronomical vision for Southern California. At the California

Science Center, the museum provided students with hands-on experiences. In addition, students

participated in the Mission 26: The Big Endeavor Exhibition and The Science behind Pixar Exhibition.

The intricate scientific work of these exhibitions inspired students to view the world of science around

them.

The Puente Project at Chaffey College has traditionally finished each year with a trip to

Northern California to visit campuses in the region. The 2016/17 cohort toured UC Santa Cruz, UC

Davis, and UC Berkeley.

For the End of the Year Celebration, mentors and students gathered to celebrate students

completing the Puente Program. The Director of Development at California State University, Los

Angeles, Denise Gutierrez, was our guest speaker. Over a decade ago, Ms. Gutierrez successfully

completed Chaffey College’s Puente Program. Denise shared her experiences and struggles during her

own Puente year and the years that followed. She inspired our current students through her story of

perseverance. As tradition, we honored each student with a gift and parting words. The students had

a moment to honor their mentors as well. In addition, past Puente students and family members

shared in the festivities and supported the next group of Puente alumni.

The Office of Special Populations and Equity Programs at Chaffey College supports Institutional

Goals 1, 2, 4 and 5. The mission of this office is to identify solutions and resources that cultivate academic

excellence and engagement by facilitating strategies and activities that empower students and promote a

culturally responsive campus environment. We create a network of support and collaboration to address

student equity, gaps in student achievement, and the needs of the whole student.

The office has six core goals:

Academic Support – Connect incoming and current students to faculty, staff and other campus and

community resources to relieve barriers to student success, reduce the student achievement gap,

and promote a healthy learning environment.

Professional development for faculty and staff – Develop the capacity of campus practitioners to

address various student needs by expanding training and educational opportunities for faculty and

staff to promote cultural competence and create a sense of awareness and belonging for

historically underserved students.

Research – In partnership with Institutional Research, collect data and evaluate programs and

policies to identify areas of success as well as academic barriers for disproportionately impacted

groups in the areas of access, transfer, degree and certificate completion, and course completion,

including basic skills/ESL.

Student leadership development – Develop student leaders that represent Chaffey’s diverse

population and create a culture of engagement and collaboration.

Partnerships – Collaborate with local high schools, county institutions and community agencies to

address housing and food insecurity, and strengthen skill-building programs that advance student

success and completion.

Administer the State Student Equity funds – Ensure that Student Equity funds are allocated

efficiently to campus departments and programs and annually review Equity-related activities for

effectiveness.

2016-17 Highlights:

Our office fully funds new programs and resources, such as Independent Scholars (for current and

former foster youth), Brothers Forum (for male students of color) and Transitional Services (for

students experiencing housing insecurity).

SPECIAL POPULATIONS AND EQUITY PROGRAMS

Our office provides consistent administrative support and resources to campus programs, such as

the Dreamers Club, Puente, Umoja, Montclair to College, African American Celebration of

Graduates, and.

In partnership with the Chaffey College Foundation, Montclair High School, and the City of

Montclair, we helped coordinate counseling sessions, informational workshops and scholarships for

134 students enrolled in the Montclair to College Program in 2016-17.

In the 2016-17 school year our monthly Panther Pantry distributed over 2,000 bags of food on all

three campuses, serving over 1,100 unique students during the months of September through

April. Our Panther Pantry survey results revealed that 85% believed that the assistance they

received from the Panther Pantry would help them stay enrolled in their classes. Our collaboration

with the Community Action Partnership of San Bernardino County (CAPSBC) Food Bank enabled us

to receive over 20,000 pounds of donated food items.

Over 100 faculty, staff and students volunteered a total of 509 hours to the Panther Pantry on all

three campuses.

Equity funds sponsored 83 students to attend professional and academic conferences that promote

career development and degree attainment, such as the Hispanic Association of Colleges and

Universities (HACU) 30th Annual Conference, the Umoja Community 12th Annual Conference, the

African American Male Education & Network Development (A2MEND) 10th Annual Summit, and the

Student Veterans of America (SVA) Conference. Through our surveys we found that the

conferences had significant impacts on the participants. For example, 94% of students that

attended the A2MEND Conference stated that the conference helped them more clearly define

their career and/or transfer goals.

In partnership with the Office of the Vice President of Student Services our office coordinated a

private film screening of Hidden Figures and an all-female science, engineering, technology and

mathematics (STEM) panel for nearly 800 Chaffey students, faculty, staff and guests. The event was

designed to highlight the contributions that women of color have played in STEM throughout

history. Survey results revealed that 67% of respondents felt that the event helped them pursue

their academic and career goals and 55% indicated that it helped them engage with the college.

This event also drew in a large crowd of individuals who had not engaged with the campus before

(45%).

We provided two professional development trainings for all Chaffey College counselors regarding

Supporting Educational Success for Foster Youth presented by the John Burton Advocates for Youth

and UC Pathways with the UC Vice Provost for Diversity and Engagement.

We hosted the For Men Like Me: Driven to Achieve Conference on the Rancho campus where

students who identified as Indigenous, Raza, Latino and Hispanic males were invited to engage with

counselors, success guides and hear from a panel of Chaffey College alumni and community leaders

to discuss career and educational pathways. The event culminated in a car show sponsored by the

Chaffey College Car Club. One survey comment stated, “[this event] helps bolster my drive to

graduate.” This conference resulted in bimonthly meetings throughout the spring semester for 15-

25 committed students, facilitated by one manager, one classified employee and one faculty

member.

The Brothers Forum was designed to provide an inclusive and supportive space where male

students of color can receive academic support, mentoring, and an opportunity to engage in social-

cultural dialogue that will enhance their understanding of self and their communities. The group of

20-40 students met weekly during the spring semester. In a post-survey 100% of respondents

indicated that the Brothers Forum was at least somewhat impactful, while 68% indicated that it

was very impactful.

The purpose of Student Life is to complement the academic curriculum and provide co‐curricular

experiences that assist in building the whole student. This program works to enhance the overall educational

experience of students by valuing the rich diversity on our campuses, encouraging intellectual engagement,

and preparing students to serve and lead their communities. The experiences and work of this program

strengthens and supports Institutional Goals 1, 2, and 5.

The area also balances serving and engaging students through district related experiences and as the

liaison and working arm of the student government, Chaffey College Student Government (CCSG), formerly

the Associated Students of Chaffey College (ASCC). Student Life also regularly collaborates with various

offices and departments on campus to sponsor and ensure a diverse offering of opportunities and activities

for students.

Highlights

Creation of online forms to streamline the application processes for: the student government

book grants, scholarships, and general elections, the PAWS booth sign-ups and many others

programs

Awarded 149 scholarships for a total of $117,500

Awarded 1,800 book grants for a total of $90,000

Worked with Special Populations and Equity Programs on their transition of oversight for the

Panther Pantry, formerly the Food Pantry

Chartered 52 student organizations

Assisted in the management of the 100th commencement ceremony at Citizens Business Bank

Area with over 1,100 students

Hosted “Winter Wonderland”, formerly, “Night with Santa,” providing gifts for 120 Chaffey

Students and families

Coordinated the ASCC Awards Ceremony to celebrate the ICC Club of the Year Recipients, the

Faculty & Staff of the Year Recipients, 2017-18 ASCC Campus Council elect and the ASCC

Scholarship Recipients

Expanded the Volunteer Fair and made it a semi-annual event rather than an annual event.

STUDENT ACTIVITIES/LIFE

Sponsored Events

The following is a list of events hosted by Student Life from 2016‐2017: Welcome Back (on all three

campuses), Constitution Day, Club Rush (each semester), Hispanic Heritage Celebration, Women’s Panel,

Black History Month, and Volunteer Fairs

Throughout the year Student Life and ASCC co‐sponsored several events by hosting, financing, or provided

specific supplies. Here is a sample of some of these occasions: 3-Day ASCC Winter Retreat, ASCC Loves You,

Pokémon Go Event, One Book One College, Wignall Museum, Child Development Center, EOPS, Honors

Program, Trunk or Treat, Legal Week, Tailgate Party, Dreamers Leadership Event and they gave more than

$20,000 to support a variety of club and/or departmental events. Annually Student Life and ASCC honors

diversity throughout the year. Here is a list of the cultural celebrations in 2016‐2017:

Hispanic Heritage Celebration

Black History Month

Veterans Day

Cultural Show Celebration

Samaritans’ Purse

Winter Wonderland

Islam Awareness

Umoja Event

Chinese Lunar New Year Holiday

In 2016-17, Chaffey student leaders demonstrated their commitment to student advocacy by participating

Student Senate for California Community Colleges (SSCCC) General Assembly meetings and representing

the college at all regional meetings. Additionally, ASCC sent a delegation of five students to the American

Student Association of Community Colleges (ASACC) national conference in Washington DC.

Student Discipline/Grievance supports Institutional Goals 1 and 2. Student Discipline/Grievance

and the Behavioral Intervention Team (BIT) support the College’s mission in a number of direct and indirect

ways. The Dean of Student Life directs the District’s policy on student discipline and student grievance as

the designee of Superintendent/ President. The Dean also continually provides leadership, coordination,

collaboration, and guidance to the Behavior Intervention Team (BIT), the Threat Assessment Group (TAG),

coordinates and interacts frequently with Campus Police. Student Discipline/Grievance provides direction,

guidance, and support in all these areas and focuses on “…maintaining an engaging environment of

educational excellence.”

Discipline/Grievance

Student Discipline/Grievance improves, expands, and/or supports the operation of the college

including, but not limited to the following: a) provide leadership in the resolution of student grievances,

student problems or complaints; and b) develop, supervise, and maintain procedures for evaluating the

effectiveness of Discipline, BIT and TAG committees. In addition, the department provides leadership,

collaboration, and frequently coordinates and interacts with campus police, BIT and TAG.

Student Discipline/Grievance Data

2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17

Academic 93 26 23 34 43 21 36 26

Behavior 85 77 90 96 117 87 84 92

Grievance 1 0 5 11 7 0 0 11

Student Issue 0 1 4 3 5 6 8

Total 179 104 122 144 172 114 128 129

Suspension 3 2 7 8 6 6 4 4

Expulsion 1 3 0 2 2 3 2 2

BIT Cases 55 65 72 119

STUDENT DISCIPLINE/GRIEVANCE

Discipline/Grievance Incident Type Incident Reports Academic Integrity 26 Behavior Code Violation 92 Grievance 11 Combined Total 129

BIT Report Type BIT Reports Academic Concern 18 Class Disruption 36 Medical Concern 11 Mental Health Issue 83 Physical Well-being (e.g. Food/Shelter) 15 Other 32 Combined Total 119

BIT Reports

Academic Concern

Class Disruption

Medical Concern

Mental Health Issue

Incident Reports

Academic Integrity

Behavior Code Violation

Grievance

Student Health Services responds primarily to Institutional Goals 1, 4 and 5, developing the holistic

student, collaborating with the local community, and increasing the number of underrepresented students’

participation in programs and support services.

Student Health Services Mission

Student Health Services is dedicated to assisting students in achieving and maintaining optimum

physical, mental, and emotional health. The clinics are committed to providing quality healthcare. There is

no office co-pay required for visits. Lab tests are offered at low cost when ordered by the Student Health

Service’s clinicians. The clinic additionally offers low cost physicals to students, including those looking to

enter Chaffey’s Rad. Tech., CNA, VN, ADN, Pharm. Tech, EMT, Dental Assisting, and Child Development

programs.

Student Health Services Overview

During the year, the Student Health Services (SHS) continues to run at maximum capacity for

medical visits and psychological visits, crises intakes, walk-ins, and emergencies in accordance to our clinic

size. SHS increased the amount of immunizations available to students including flu shots. In addition, SHS

provided more health education outreach events on all three campuses, as well as class visits and health

education displays. Additional self-serve over-the-counter medication machines were purchased for the

Fontana, Chino and Rancho campuses. We have expanded these offerings to add a preventative medicine

component and not only treating illnesses but providing preventative resources. Additionally, the

department continues to provide free pregnancy testing, free over the counter medications and

prescription antibiotics to students diagnosed by SHS medical doctors or nurse practitioners. SHS also has

started a licensing agreement with the national acclaimed university quality Student Health 101 on-line

magazine available monthly for the entire campus population.

Additionally SHS offers:

Medical Services

• Evaluation and treatment of short‐term illnesses and injuries

• Consultation for health concerns

• Emergency care for injuries on campus

STUDENT HEALTH SERVICES

• PAP Smears

• X‐ray referrals

• Birth control counseling and prescriptions

• All types of physical examinations

Nursing Services

• First Aid and Emergency Care

• Emergency on‐campus transportation to Health Services

• Medical resource information

Phone Consults

Health Screening

Vision/Hearing

Blood Pressure

Height/Weight

Other Services

Laboratory testing for urine and blood tests

Immunizations

Community Referrals

Health Literature

On- line Resources

Peer Health Education Program

Student Health Services 2016‐2017 Accomplishments

During the 2016‐2017 academic year, Student Health Services had 33,342 patient contacts, of

those:

1,983 Students received psychological/ mental health counseling/referrals/mental health education. 2,003 Students and employees had TB tests and follow ups to potentially mitigate Tuberculosis on the

campuses.

474 Received referrals to outside community agencies that could further assist the student.

5,894 Students received personal health education.

63 Health Education Outreach booths, lectures, and workshops at Chino, Rancho, and Fontana campuses

bringing potentially lifesaving information out to the campus population.

Student Health Services also engages in partnerships with local healthcare providers. Some of these

partnerships include:

Behavioral Health Partnerships

TAY (Transitional Age Youth)Mental Health Systems Services

South Coast Community Mental Health Services

Loma Linda University Psychological Services

Whole Mind Wellness Mental Health Services

San Bernardino Department Mental Health Service

Social Action Community Health Systems (SAC) program

House of Ruth(Assisting Families Victimized by Domestic Violence)

Project Sister( Sexual Assault Crises Intervention Services)

National Parent Helpline

Physical Health Partnerships

American Lung Association

Cal State Dominquez Hills

The San Bernardino County Public Health Department

The primary mission of the Transfer Center is to assist Chaffey College

students in successfully transferring from Chaffey College to the four-year University

of their Choice. Minimum program standards require each community college district

to recognize transfer as one of its primary missions and to place an emphasis on the

preparation and transfer of underrepresented students. The Transfer Center’s work

primarily supports Institutional Goals 1, 2 and 5. Through its work, the center has

successfully served its students and completed the following:

Program Highlights

2,139 students were served in the Transfer Center

Approximately 580 students met with a university representative for an

individual appointment

Contact made with approximately 600 students via in-class presentations.

Approximately 130 counseling appointments were scheduled with the Transfer

Counselor

Approximately 160 students participated in the campus tours

28 students participated in the Northern California trip during spring break

30 students participated in the summer out-of-state HBCU summer tour

Hired an Interim Director, Program Assistant and an Administrative Assistant II

Transfer Agreements

Six hundred eighty-two students participated, completed and received an

Associate’s Degree for Transfer in the CCC/CSU AD-T partnership

One hundred and fifty students initiated a Transfer Admission Guarantee (TAG)

agreement with the University of California

In addition to the UC TAG and CSU AD-T partnership, the center has transfer

agreements with the following institutions:

Brandman University

USC

Southern New Hampshire University

TRANSFER CENTER

Pepperdine University

Argosy

American Jewish University

California Baptist University

California Baptist University-online

Cambridge College

Arizona State University

Ashford University

CSU, San Bernardino

University of La Verne

University of Redlands School of Business

National University

OTIS College Art and Design

Historically Black Colleges and Universities partnership with:

Bennett College, Greensboro, North Carolina

Bethune-Cookman University, Daytona Beach, Florida

Central State University, Wilberforce, Ohio

Clark Atlanta University, Atlanta, Georgia

Dillard University, New Orleans, Louisiana

Edward Waters College, Jacksonville, Florida

Fisk University, Nashville Tennessee

Florida Memorial University, Miami Gardens, Florida

Grambling State University, Grambling, Louisiana

Huston-Tillotson University, Austin, Texas

Kentucky State University, Frankfort, Kentucky

Lane College, Jackson, Tennessee

Lincoln University of Missouri, Jefferson City, Missouri

Lincoln University of Pennsylvania, Pennsylvania

Philander Smith College, Little Rock, Arkansas

Stillman College, Tuscaloosa, Alabama

Talladega College, Talladega, Alabama

Tougaloo College, Jackson, Mississippi

Tuskegee University, Tuskegee, Alabama

West Virginia State University, Institute, West Virginia

Wiley College, Marshall, Texas

University Representatives with one‐on‐one counseling in the Transfer Center

Azusa Pacific, Cal Poly Pomona, California Baptist University, Cal State Fullerton, Cal

State San Bernardino, University of Redlands, UC Irvine, UC Los Angeles, UC Riverside,

UC Santa Barbara, UC Santa Cruz, UC San Diego, University of La Verne

Fall and Spring College Fairs

Approximately 55 schools (public and private) represented during the fall fair at

the Rancho Campus, and 20 schools represented at the spring fairs at both the

Chino and Fontana Campuses.

University Trips off‐site

UC Riverside

Cal Poly Pomona

UC Irvine

CSU San Bernardino

UC San Diego

CSU Fullerton

Loma Linda University

Cal State Los Angeles

Cal State Long Beach

UC Los Angeles

UC Berkeley (spring break trip)

UC Davis (spring break trip)

CSU Sacramento (spring break trip)

UC Merced (spring break trip)

HBCU Summer Trip

The Transfer Center, in partnership with Stepping in the Right Direction, hosted a five-

day out-of-state trip, and toured eight schools across the southern United States. The

schools visited include Tuskegee, Jackson State, Grambling State, Tougaloo College,

Talladega College, Spelman College, Morehouse College, and Clark Atlanta University.

The trip culminated in a visit to the Martin Luther King Jr. Center in Atlanta, GA.

Transfer Recognition Ceremony

The Transfer Center hosted a celebratory ceremony honoring Chaffey students

transitioning to various 4‐year institutions in May. Approximately 75 students

attended. In addition to the honored student, Chaffey administrators and local

university representatives were present. Chaffey Alum, Natalie Wyatt, gave an

inspirational speech about how Chaffey prepared her for success at her four-

year institution and later in life.