2015 - 2016 - sta.uwi.edu · 2015/2016 LEARNING AND DEVELOPMENT COURSES ... Continuous learning ... Tips for effective Resume Writing 5th

2015/2016 LEARNING AND DEVELOPMENT COURSES

2015/2016 | LEARNING AND DEVELOPMENT COURSES 1

2015 - 2016



TABLE OF CONTENTS

Foreword…………………………………………………………………... 3

Learning & Development programmes 2015/2016……………………… 4 – 9

Appendix II – Core Competencies……………………………………….. 10

Appendix III – Course Summary and Objectives………………………. 11 - 17

Appendix IV – Online Enrollment………………………………………. 18



FOREWORD

The UWI Learning and Development courses outlined on pages 10 – 15, are designed with

the aim of achieving the overall strategic goals of the University, as stated in the 2012/2017

Strategic Plan. The Human Resources Division’s mission is to recruit, retain and develop

a cadre of highly motivated employees, whose competencies fit the requirements of the

job and who can effectively contribute to the accomplishment of the strategic objectives

of the UWI.

UWI has identified five (5) core competencies. These are:

Client Focus

Continuous learning

Interactive Communication

Using Information Technology

Work Ethics and Values

The Human Resource Division objective is to ensure that all employees are equipped with

the aforementioned competencies to effectively perform their role. To assist us and by

extension yourself; in determining gaps in skills and knowledge we ask employees to

complete the Annual Personal Development Plan (refer to appendix 1) before

participating in workshops. This plan will assist the employees in identifying those areas

in which further development is needed.

Employees will also find the summary and objectives (refer to appendix III) for each

course being offered.



AUGUST 2015 TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS

Firearm training

16th & 30th C.R.E.S. Company Security personnel

Completed

Forensic basic training 26th to 29th C.R.E.S. Company Security personnel

Completed

SEPTEMBER 2015

TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS

Crime Scene

1st to 6th C.R.E.S. Company Security personnel

Completed

Customer Service OCTOBER 2015

29th & 30th

Dr. Deirdre Charles

Selected staff

Completed

TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS Future Leaders - Creativity & Innovation

6th & 12th Mr. Derrick Lewis Future Leaders

participants Completed

Future Leaders – Introduction to Coaching 8th & 15th Ms. Cheryl Carter/Mrs.

Shian Ottley-Reid Future Leaders

participants Completed

Talent Development-Self Awareness

26th & 30th

Dr. Dianne Douglas

Talent Dev. Participants

Completed

NOVEMBER 2015 TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS

Spanish for business professionals

2nd, 3rd, 4th, 5th 9th, 10th,11th, 12th, 16th, 17th, 18th, 19th, 23rd, 24th,

25th, 26th,

Centre for Language Learning

Admissions – CSR Team members

Talent Development – Strategic Thinking

9th & 11th Dr. Allister Hinds Talent Dev. participants

Completed

Future Leaders – Presenting & Communicating

12th & 17th Dr. Brian Cockburn Future Leaders participants

Completed

Future Leaders – Customer Service 12th & 17th Dr. Deirdre Charles Future Leaders participants

Completed

Talent Development – Presenting & Communicating

24th, 25th, 26th, & 30th Dr. Brian Cockburn Talent Dev.

Participants Completed



DECEMBER 2015


Spanish for business professionals 1st, 2nd, 3rd, 7th, 8th, 9th, 10th, 14th, 15th,

16th, 17th


Admissions CSR teams members

For Men only 7th Dr. Kenneth Niles/Dr Neil Singh

Men only Completed

Talent Development –Presenting & Communicating

4th & 10th Dr. Brian Cockburn Talent Dev. participants

TRAINCOURSE DATE FACILITATOR(S) AUDIENCE STATUS JANUARY 2016


Spanish for business professionals

4th, 5th, 6th, 7th, 11th, 12th, 13th, 14th

18th, 19th, 20th, 21st, 25th, 26th,

27th & 28th


Admissions –CSR team members

Talent Development- Communication Skills 6th, 8th Dr. Brian Cockburn Talent Dev.

participants

Future Leaders – Communication Skills

12th Dr. Brian Cockburn Future Leader Participants

Business Writing 12th & 13th Mr. Tyron Ali All staff

Talent Development – Art of Leadership 13th & 15th Dr. Deidre Charles Talent Dev.

participants

First Aid & CPR 18th Training & Logistics Selected staff

Records Management

19th Ms. Jo-Ann Georges All staff

Interview tips for Heads of Department

20th To be announced Heads, Deans

Time Management 21st To be announced All staff

Customer Service 25th Dr. Deirdre Charles All staff

Events Management 26th & 27th Ms. Sandra Basheer All staff

Safety Awareness 29th To be announced All staff

Talent Development – Career Management

26th & 28th Ms. Cheryl Carter Talent Dev. Participants

Future Leaders - Negotiating To be announced Mr. Dave Sahadeo Future Leader Participants



FEBRUARY 2016 TRAINING COURSE DATE FACILITATOR(S) AUDIENCE STATUS

Spanish for business professionals 5th Centre for Language Learning

Admissions –CSR team members

Talent Development - Career Management

2nd, 4th, 16th, 18th, 23rd, 25th

Ms. Cheryl Carter Talent Dev. participants

Project Management Essentials 3rd, 4th To be announced All staff

Office Etiquette 15th &16th Ms. Greer Thomas All staff

How to become a more effective secretary – Module 1 Business Writing

16th Mr. Tyron Ali Selected staff

Crisis Management & Contingency Planning

17th OSHE Unit Selected staff

Talent Development – Conflict Resolution

18th & 19th Mr. Dave Sahadeo Talent Dev. participants

How to become a more effective secretary – Module 11 Records Management

22nd Ms. Jo-Ann Georges Selected staff

Negotiating & Dispute Resolutions 23rd & 24th Mr. Dave Sahadeo All staff

Creating your professional image 25th & 26th To be announced All staff

Business & Professional Ethics 29th To be announced All staff MARCH 2016


Tips for Effective Resume Writing 1st To be announced All staff

How to become a more Effective secretary – Module 111 Office Etiquette

2nd To be announced Selected staff

Talent Development – Career Management 3rd, 4th, 8th, 10th Ms. Cheryl Carter

Talent Dev. Participants

Minute Writing 7th Mr. Tyrone Ali All staff

Stress Management

9th To be announced All staff

Banner Finance

11th & 14th Mr. Jevon Knight Selected staff

Heads of Department/Deputy Deans training

17th, 18th, 21st, & 23rd

To be announced Selected staff

Public Speaking & Presentation 15th & 16th Dr. Brian Cockburn All staff

Supervisory Management – Module 1 Managing Strategy & Change

18th Dr. Deirdre Charles Supervisory Mgmt

participants



MARCH 2016 cont’d


Supervisory Management – Module 11 Introduction to Performance Management

22nd Dr. Deirdre Charles Supervisory Mgmt

participants

Supervisory Management – Module 111 Managing Self

29th To be announced Supervisory Mgmt

participants

APRIL 2016


Laboratory Management 4th, 5th, 11th, 12th, 14th & 15th 19th,

& 20th To be announced Selected staff

Understanding the OSH Act 6th OHSE Unit All staff

Business Writing 7th & 8th Mr. Tyrone Ali All staff

Social Media friend or foe

11th Mr. Derrick Lewis All staff

Supervisory Management – Module 1V Leadership

14th To be announced Supervisory Mgmt

participants

Supervisory Management – Module V Solution Oriented IT in the 21st Century

15th Mr. Derrick Lewis Supervisory Mgmt

participants

Minute Writing 18th & 19th Mr. Tyrone Ali All staff

Dinning Etiquette for business professionals

20th To be announced All staff

Events Management 21st 22nd Ms. Sandra Basheer

Supervisory Management- Module VI Employee Engagement 25th Mr. Stephen Sheppard

Supervisory Mgmt

participants



MAY 2016



Tips for effective Resume Writing 5th Ms. Cheryl Carter All staff

Stress Management 10th To be announced All staff

Creating your professional image 11th To be announced All staff

How to create and sustain effective teams 13th To be announced All staff

How to effectively prepare for an Interview 17th To be announced All staff

Time Management 19th To be announced All staff

Customer Service 23rd To be announced All staff

Business & Professional Ethics 24th To be announced All staff

JUNE 2016


Office Etiquette 2nd Ms. Greer Thomas All staff

Job Evaluation 7th Mr. Hollick Rajkumar Selected staff

Records Management 8th Ms. Jo-Ann Georges All staff

Project Management Essentials 10th & 13th To be announced All staff

Microsoft Word 2013 14th, 15th, 16th & 17th

UWI Microsoft IT Academy All staff

Microsoft Excel 2013 20th, 21st, 22nd & 23rd

UWI Microsoft IT Academy All staff

Safety Awareness 27th OHSE Unit All staff

Banner Finance 28th & 29th Mr. Jevon Knights Selected staff



JULY 2016


Crisis & Contingency Management 6th OSHE Unit All staff

How to effectively prepare for an interview 7th To be announced All staff


Dining Etiquette for business professionals 14th To be announced All staff

Stress management 19th To be announced All staff

Crating your professional image 21st To be announced All staff



APPENDIX II

THE UNIVERSITY OF THE WEST INDIES CORE COMPETENCIES

• Client Focus – Providing service excellence to internal and/or external clients.

• Continuous Learning – Identifying and addressing learning and developmental

needs to enhance own performance.

• Interactive Communication – Listening to others and communicating articulately,

fostering open communication (Persons with hearing impairments may lip read or

use sign language).

• Using Information Technology – Using software and information technology to

accomplish one’s work.

• Work Ethics and Values – Demonstrating and supporting the Organization’s ethics

and values.

Competency – the behavioural characteristics of an individual which is casually related

to effective/superior job performance. (Boyatzis 1982).

Competence – the ability to perform activities within an occupation to a prescribed

standard. (Fletcher 1991).



APPENDIX III

COURSE SUMMARY AND OBJECTIVES

First Aid and CPR

This course provides comprehensive First Aid and CPR techniques for those who desire

knowledge of responding to emergencies in the home or workplace. A variety of topics are

covered from the basic First Aid such as cardiovascular and breathing emergencies and

prevention of diseases transmission, to more severe/sudden medical conditions and injuries to the

head and spine.

The main objective of this First Aid and CPR Training is to provide a safe working

environment and having competent employees. It is the UWI initiative to provide a system that is

both proactive and reactive for managing OSHE issues. By partaking in this training, trained

employees will be kept on a list, so that they can be called upon to assist in emergency situations.

Certificate in Management and Higher Education – Deans, Deputy Deans and Heads of

Department Training.

This course will offer four (4) modules covering the following topics:

Management and Strategic Leadership (Management Consultant and Office of Planning

and Development.

Academic Leadership (Centre for Excellence in Teaching and Learning).

University policies, procedures and communication (Office of the Campus Registrar).

Managing employees and student performance (Human Resources, Centre for Excellence

in Teaching and Learning, the Bursary and the Student Advisory Services).

Participants should be able to:

Create a facilitating work environment for staff of a department/unit.

Develop and implement a strategic plan for a department/unit.

Roll out the operational plan of department, consistent with the institution’s

strategic plan.



Identify and assess KPI’s for the success of the department/unit.

Identify the resources and services necessary for effective management of a department.

Ensure that the best available Human Resources is attracted and retained within the

respective department/unit.

Devise biennial projections and budgets consistent with the departmental operational

plan.

Guide and mentor staff and students within the department.

Ensure more strategic use of Study and Travel Grant.

Customer Service

The objective of this workshop is to assist participants in providing service excellence to internal

and external customers. The focus will include:

Responding to client’s need in a timely, professional, helpful and courteous manner,

regardless of the client’s attitude.

Enabling participants to become more aware of the need to provide superior service

consistently.

Examining the concept of service through the eyes of the customer.

Events Management

Events Management is predominantly about creating an experience. Bearing in mind that first

impressions last, it is important when embarking on any event - regardless of its scale - to take

the correct approach and use the right techniques to ensure that the event is successful. This

programme will look at the power of events to build your organization and promote its aims.

Participants will explore the planning process, going step by step through the different elements,

creating an effective timeline along the way. They will look at how to get people to attend the

event and how to manage the delegate process. Additionally, participants will also learn how to

evaluate their event, so that each time they would be able to build on their success.



Stress Management

This workshop is designed to assist employees in maintaining effectiveness in the face of stress.

Participants will learn the effects and the characteristics of stress and better understand why

stress is considered the invisible disease. Participants will be able to increase their awareness of

the mind’s role in the stress cycle, how perception, paradigms and self talk contribute to stress

and how habitual thinking can be re-directed. They would also learn how to keep issues and

situation in perspective and react appropriately.

At the end of this workshop participants will be able to:

• Identify the different types of Stress

• Stress Warning Signs

• Coping Strategies and Relaxation Techniques

Business Writing

In today’s business world, most people write emails or letters on a daily basis; as well as

occasional reports, summaries, minutes or other business correspondence. This programme will

enable participants to create documents that say what you mean and achieve the results that you

want. It covers all the basics of how to improve your writing skills, but also how to achieve the

right results from your written correspondence.

Upon completion, participants should know how to:

• Structure business documents effectively

• Avoid common grammatical errors

• Get your message across convincingly

Time Management



This workshop offers attendees an array of practical tools which would assist in the execution of

tasks in today’s chaotic and constantly changing environment. The workshop is geared towards

ensuring that participants return to their daily routines with the ability to perform their duties

with efficiency and effectiveness.

Business & Professional Ethics

The purpose of this programme is to enhance your capacity to “think, act and lead” ethically.

Having an ethical perspective means that you have the capacity to maintain ethical attitude and

behaviour in your personal and professional life. It introduces participants to the relevance and

importance of ethics and social responsibility in business. Important learning objectives are to

increase participants’ awareness and understanding of ethical issues in business and to provide

students with useful conceptual tools, to guide analysis and decisions.

Business & Professional Ethics cont’d

Participants will be guided in:

Ethics versus the Law

Moral Theory, Reasoning and Development

Ethical Decision-Making

Project Management essentials

This programme is aimed at raising awareness and provides skills relating to project

management. It provides the basics by introducing essential project management concepts and

methods. Participants will learn how to identify project components, organize them effectively

and control the project from the earliest steps, developing their project charter through the final

steps of a project – documenting the lessons learned.

At the session’s conclusion, participants should be able to:

Clearly define project objectives



Develop a manageable project schedule

Use tools and techniques to manage a project during execution

Minute Writing

This course is for individuals with responsibility for recording minutes/acting as Secretary or for

those who will be taking on these responsibilities. It will enable participants to understand their

role as a minute taker and the best techniques for producing minutes that include all the essential

information.

Minute Writing cont’d

At the session’s conclusion, participants should be able to:

Develop key minute-taking skills, including listening skills, critical thinking and

organization

Write minutes that are suitable for formal meetings, semi-formal meetings and action

minutes

Prepare a minute book

Career Management

This programme is designed to assess participants’ career direction, redefine professional and

personal goals and plan steps to enhance their career. Participants will be able to reflect on their

ambitions, interest, qualifications and abilities. It will enable them to develop their career

management skills, to have an appreciation of the labour market and the education system and

relate this to what they know about themselves.



Supervisory Management

This programme aims to provide a practical framework for learning and applying vital skills and

techniques in supervision. This course will be highly interactive and engage participants in a

series of learning experiences through the use of case studies, workshops, video presentations

and small/large group discussions.

Expected Outcomes at the end of the seven (7) days:

Participants will:

Understand the changing roles of supervisors in the work place

Develop a range of competencies required to achieve organizational goals and targets,

against a backdrop of their corporate mission.

Banner Finance

Banner Finance is the Expenditure System of the University. It is used by all departments to

track, maintain and process all financial data. It is commonly used in the preparation and

payment of Purchase Orders. Those who are interested in participating in this training must be

recommended by their Head of Department.

Creating and sustaining effective teams

The workshop is designed to encourage participants to work collaboratively with others, to

achieve departmental objectives and by extension the University’s mission. This programme will

increase self-awareness by identifying and understanding personality styles, increase group

awareness by exploring how these personality styles impact the work environment, encourage

personal growth and development and build group morale and create group synergy.



Microsoft Office 2013

Whether you are an established professional or new to the field, Microsoft Office 2013 training

will equip participants with the expertise that they need to build their skills from beginning to

advanced topics. This interactive programme is organized with practical exercises that build

skills quickly and effectively.

It will include:

Microsoft Word 2013

Microsoft Excel 2013

Social Media Friend or foe

Social media has often been viewed as a “double- edge sword” as it offers both risk and reward.

The purpose of this course is to apprise participants of the importance and varied uses of this

communication medium, within the context of the global business environment. At the end of

this session participants will have a better understanding of its uses and limitations.

Public Speaking & Presentation

Effective communication is key to the survival in a competitive business environment. This

course is geared to expose participants to the various elements of Public speaking and the

techniques used to effectively deliver and present one’s message.

At the end of this workshop participants would be able to:

Develop critical thinking skills.

Fine-tune verbal and nonverbal skills.

Overcome the fear of public speaking.



APPENDIX IV

ONLINE ENROLLMENT

Please note that Online Enrollment is now available by clicking the following PeopleSoft

Training Enrollment and following the navigation:

From the PeopleSoft Main Menu:

Self Service >> Learning and Development >> Request Training Enrollment

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2015 - 2016 - sta.uwi.edu · 2015/2016 LEARNING AND DEVELOPMENT COURSES ... Continuous learning ... Tips for effective Resume Writing 5th