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8/12/2019 20140716 to EWOV2004-317-570 COMPLAINT Etc-Re GWMWater - Re 2305224 Creditcollect 369335-Suplement 8
http://slidepdf.com/reader/full/20140716-to-ewov2004-317-570-complaint-etc-re-gwmwater-re-2305224-creditcollect 1/17
Page 1
Page 1 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
WITHOUT PREJUDICEEnergy and Water Ombudsman Victoria [email protected]
5Cc: Chairman Peter Vogel (And other members of the Board of Directors) GWMWater
[email protected] Ref: 2305224
Credit Collect [email protected] Ref 369335
Ref; 20140716-to EWOV 2004/317 COMPLAINT etc-Re GWMWater - Re 2305224 creditcollect 369335 – 10Supplement 8
Sir,
in response to your 16-7-2014 email, which incidentally included the same questions as were
responded upon in my earlier 7-2-2014 correspondence (quoted below also), I am not aware that
GWMW has under taken any steps to seek to resolve the issue. That includes, as I pointed out in15
my 14 July 2014 correspondence its breaches of law and fraudulent conduct.
DO NOTE A CHANGE OF EMAIL ADDRESS AS SHOWN IN THE HEADING ALSO!
What has happened since 3 January 2014 when you registered the complaint with EWOV?
Reply: No change since my 7-2-2014 correspondence set out.
Where you contacted by GWMW and If so, what was discussed?20
Reply: No change since my 7-2-2014 correspondence set out.
What information has GWMW provided you in relation to your concerns?
Reply: No change since my 7-2-2014 correspondence set out.
Is GWMW still currently working on your complaint?
Reply: No change since my 7-2-2014 correspondence set out. 25
Why does the issue remain unresolved?
Reply: No change since my 7-2-2014 correspondence set out.
What are you seeking to have this issue resolved?
Reply: No change since my 7-2-2014 correspondence set out.
While EWOV may continue for years to come to just provide the same or similar questions30
instead of actually dealing with the issues, do keep in mind that were any person already have
8/12/2019 20140716 to EWOV2004-317-570 COMPLAINT Etc-Re GWMWater - Re 2305224 Creditcollect 369335-Suplement 8
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Page 2
Page 2 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
died because of the untreated water supplied (something I have as yet not searched for) then the
EWOV may have a lot to answer for. I am not aware what, if any, medical records exist
regarding any person who may have fallen ill and reported this to their doctors unaware this may
have been as result of drinking untreated water, but it may likely come to surface e once a serious
incident eventuates, or an incident already having occurred is finally associated with the5
untreated water.
QUOTE 5-2-2014 EMAIL FROM EWOV
From: Caseinfo <[email protected]>
To: '[email protected]' <[email protected]> Cc:
Date: Wednesday, February 05, 2014 09:26 am Subject: ENERGY & WATER OMBUDSMAN OF VICTORIA - 2014/317
Attachments: Text version of this message. (2KB)
(5KB)
Dear Mr Schorel-Hlavka,
Thank you for your email dated 3 February 2014 regarding Grampians Wimmera Mallee Water
(GWMW). EWOV understands your request for written correspondence and will accommodate
this if necessary, but this will reduce efficiency and may slow the progression of this complaint.
EWOV suggests setting an appointment date and time so that we can contact you and discuss
your complaint and your contact with GWMW. Alternatively if you do not wish to discuss this
with EWOV please provide the following information;
What has happened since 3 January 2014 when you registered the complaint with EWOV?
Where you contacted by GWMW and If so, what was discussed?
What information has GWMW provided you in relation to your concerns? Is GWMW still currently working on your complaint?
Why does the issue remain unresolved?
What are you seeking to have this issue resolved?
Again EWOV would prefer to discuss this directly with you and if you could set some time
aside to discuss this with our office it would be much appreciated. If not, then providing the
above information will assist us to progress your complaint. We look forward to hearing from
you.
With Regards,
Real Time Resolution Team Energy & Water Ombudsman (Victoria) Limited
Website: www.ewov.com.au
8/12/2019 20140716 to EWOV2004-317-570 COMPLAINT Etc-Re GWMWater - Re 2305224 Creditcollect 369335-Suplement 8
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Page 3
Page 3 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
DISCLAIMER: This email and any files transmitted with it may be confidential and are intended solely for the use of the individual or entity towhom they are addressed. Confidentiality is not waived or lost if this email has been sent to you by mistake. This email may containinformation that is subject to Commonwealth and State privacy laws in Australia. This email is also subject to copyright. If you are not theintended recipient, you must not read, print, store, copy, forward or use this email for any reason. If you have received this email in error,
please notify the sender by return email, and delete this email from your system. Internet communications cannot be guaranteed to besecure or error-free. The recipient should check this email and any attachments for the presence of viruses. We do not accept liability forany computer virus, data corruption, delay, interruption, unauthorised access or unauthorised amendment. Energy and Water Ombudsman(Victoria) Ltd.
Scanned by the Netbox from Netbox Blue
END QUOTE 5-2-2014 EMAIL FROM EWOV
QUOTE 16-7-2014 EMAIL FROM EWOV
From: Caseinfo <[email protected]>
[ add to contacts ] To: '[email protected]' <[email protected]> Cc:
Date: Wednesday, July 16, 2014 01:12 pm Subject: ENERGY & WATER OMBUDSMAN OF VICTORIA - 2014/317
Attachments: Text version of this message. (3KB)
(5KB)
Dear Mr Schorel-Hlavka,
Thank you for your email dated 14 July 2014 regarding your Grampians Wimmera Mallee
Water (GWMW) complaint. EWOV thanks you for the information provided and refers you
to the email below to which no response has been received. EWOV also advises that
disallowing telephone contact greatly impedes the progress of this complaint, and EWOV
does hope to resolve this as quickly as possible for all parties involved.
If you maintain that you do not want telephone contact with EWOV, please provide clear
responses (in point form) to the questions below, and allow up to 48 hours for a response.
With Regards,
Real Time Resolution Team Energy & Water Ombudsman (Victoria) Limited
Website: www.ewov.com.au
8/12/2019 20140716 to EWOV2004-317-570 COMPLAINT Etc-Re GWMWater - Re 2305224 Creditcollect 369335-Suplement 8
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Page 4
Page 4 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
From: CaseinfoSent: Wednesday, 5 February 2014 9:26 AMTo: '[email protected]'Subject: ENERGY & WATER OMBUDSMAN OF VICTORIA - 2014/317
Dear Mr Schorel-Hlavka,
Thank you for your email dated 3 February 2014 regarding Grampians Wimmera Mallee
Water (GWMW). EWOV understands your request for written correspondence and will
accommodate this if necessary, but this will reduce efficiency and may slow the progression
of this complaint. EWOV suggests setting an appointment date and time so that we can
contact you and discuss your complaint and your contact with GWMW. Alternatively if you
do not wish to discuss this with EWOV please provide the following information;
What has happened since 3 January 2014 when you registered the complaint with EWOV?
Where you contacted by GWMW and If so, what was discussed?
What information has GWMW provided you in relation to your concerns?
Is GWMW still currently working on your complaint?
Why does the issue remain unresolved?
What are you seeking to have this issue resolved?
Again EWOV would prefer to discuss this directly with you and if you could set some time
aside to discuss this with our office it would be much appreciated. If not, then providing the
above information will assist us to progress your complaint. We look forward to hearing
from you.
With Regards,
Real Time Resolution Team
Energy & Water Ombudsman (Victoria) LimitedWebsite: www.ewov.com.au
END QUOTE 16-7-2014 EMAIL FROM EWOV
8/12/2019 20140716 to EWOV2004-317-570 COMPLAINT Etc-Re GWMWater - Re 2305224 Creditcollect 369335-Suplement 8
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Page 5
Page 5 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
The above quoted emails appears to me to have identical questions and one may ask is this the
modus operandi of the EWOV to try to unduly protract issues so perhaps a complainant may
finally give up?
As I indicated lives could be lost in the meantime, and I urge you to finally get into action5
rather than to unduly protract the issues
QUOTE 7-2-2014 CORRESPONDENCE
WITHOUT PREJUDICEEnergy and Water Ombudsman Victoria [email protected]
Cc: Chairman Peter Vogel (And other members of the Board of Directors) GWMWater
[email protected] Ref: 2305224
Credit Collect [email protected] Ref 36933515
Ref; 20140207-to EWOV 2004/317 COMPLAINT etc-Re GWMWater - Re 2305224 creditcollect 369335 –
Supplement 6 20
Sir,
In regard of your 5 February 2014 email I provide the following information:
What has happened since 3 January 2014 when you registered the
complaint with EWOV?25
I received the following emails from GWMWater:
QUOTE 8-1-2014 Email from GWMWaterFrom: Helen Friend <[email protected]>
To: [email protected] Cc: [email protected]
Date: Wednesday, January 08, 2014 04:58 pm Subject: FW: New Assisted Referral - 2014/570 Mr Gerrit Schorel-Hlavka
Attachments: Text version of this message. (5KB)
(3KB)
(4KB)
image001.png (8KB)
Letter of response to Mr Schorel-Hlavka 15 July 2013.pdf (59KB)
Letter of response to Mr Schorel-Hlavka 19 March 2013.pdf (2MB)
Dear Mr Schorel-Hlavka
I refer to the above mention Assisted Referral (2014/570) received from EWOV yesterday.
In response to the resolutions you are seeking, I offer the following information:
1. The attached letters dated 19 March 2013 and 15 July 2013 outline GWMWater’s position in
relation to this matter, which remains unchanged. Under the Water Act 1989, all properties in a
declared urban water supply district who have access to a water supply, regardless of whether
the water supply is used, are required to pay the annual service availability charge, as
8/12/2019 20140716 to EWOV2004-317-570 COMPLAINT Etc-Re GWMWater - Re 2305224 Creditcollect 369335-Suplement 8
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Page 6
Page 6 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
nominated by the relevant water corporation. The only exceptions are if the property has been
declared derelict by the local council or it is vacant land.
2. We cannot confirm that your credit rating will not be affected if we proceed with legal action
against you. However whilst your case is the subject of any enquiry from EWOV, GWMWater
will not pursue recovery of the outstanding debt.
Yours sincerely
Helen Friend
Manager Customer RelationsGWMWaterPO Box 481, Horsham 3402Victoria, AustraliaTelephone: 1300 659 961
Direct: 03 5381 9802Website: www.gwmwater.org.au
Water Case 2014/570
Dear Grampians Wimmera Mallee Water
Mr Gerrit Schorel-Hlavka has contacted EWOV about an issue which remains unresolved.
Contact details
Customer name: Mr Gerrit Schorel-Hlavka Postal Address: 107 Graham Road
VIEW BANK VIC3084
Incident Address: 10 Anderson Avenue, BERRIWILLOCK 3531
Home Phone: 03 9457 7209
Email: [email protected]
PREFERRED CONTACT TIME: Email or Letter due to hearing difficulties
Account Number: 2305224
Customer statement
Incident Address: 10 Anderson Avenue, BERRIWILLOCK 3531
1. He is dissatisfied with Grampians Wimmera Mallee Water in regards to debt collection, billing
error and billing format name. 2. He consented for the account to be transferred into his son's name for incident location which had
occurred. 3. He requested it to cease issuing copies of bills to him, which are addressed to his son despite
unpaid accounts by his son. 4. He advised as a result of unpaid accounts the account was transferred back into his name without
consent, resulting in debt collection activity.
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Page 7
Page 7 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
Resolution Sought
1. Cease seeking further payments and ensure the account has been closed.
2. Confirm credit rating will not be affected.
As this is an Assisted Referral, please contact the customer within three business days to discuss their
concerns. If you are unable to contact the customer by phone, please send a letter within five business
days.
Response to EWOV if AR fails or if no contact with the customer If Mr Gerrit Schorel-Hlavka does not accept Grampians Wimmera Mallee Water’s offer to the AR,
please use the following template and reply to [email protected].
Email SUBJECT LINE: CASE REF: 2014/570 - Mr Gerrit Schorel-Hlavka
Dear EWOV
RESOLUTION OFFERED (in response to the customer's resolution sought): 1.
2.
3.
CUSTOMER'S RESPONSE TO OFFER:
OTHER RELEVANT / SUPPORTING INFORMATION (as required):
WHAT ADDITIONAL ACTIONS WILL YOU BE WILLING TO TAKE TO RESOLVE THIS CASE?:
If Grampians Wimmera Mallee Water is not able to contact the customer then please provide details of
contact attempts including dates and times. Please advise if voicemails were left.
EWOV has explained its role and process to Mr Gerrit Schorel-Hlavka.
If you have any questions or would like to discuss this, please call EWOV between 8.30am and 5.00pm,
Monday to Friday.
Yours sincerely,
EWOV Intake Team Energy and Water Ombudsman (Victoria) Phone: 1800 500 509 Email: [email protected]
Website: www.ewov.com.au
DISCLAIMER: This email and any files transmitted with it may be confidential and are intended solely for the use of the individual or entity towhom they are addressed. Confidentiality is not waived or lost if this email has been sent to you by mistake. This email may containinformation that is subject to Commonwealth and State privacy laws in Australia. This email is also subject to copyright. If you are not the
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Page 8
Page 8 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
intended recipient, you must not read, print, store, copy, forward or use this email for any reason. If you have received this email in error,please notify the sender by return email, and delete this email from your system. Internet communications cannot be guaranteed to besecure or error-free. The recipient should check this email and any attachments for the presence of viruses. We do not accept liability forany computer virus, data corruption, delay, interruption, unauthorised access or unauthorised amendment. Energy and Water Ombudsman(Victoria) Ltd.
END QUOTE 8-1-2014 Email from GWMWater
Where you contacted by GWMW and If so, what was discussed?See above email 8-1-2014 and my subsequent response dated 12-1-2014 to GWMWater of which
at the same time a copy was forwarded to EWOV.5
What information has GWMW provided you in relation to your
concerns?Essential it appears GWMWater other then seeking to claim some vague and aloof claim based
upon the Safe Water Act 2003, without any substantiated details, it remains any consideration to10
the real issues and maintain its past stand prior to my complaint to EWOV.
Is GWMW still currently working on your complaint? Nothing since has indicated to me that GWMWater has any intention to deal with matters
appropriately as to comply with Victorian Government Standards and other legal provisions. It15
appears to me that it blatant disregard may be because there is no known (to me) legal
repercussions for GWMWater for failing to comply with the Victorian Government Standards.
Possibly if some city schoolbus were to stop in the country and small children unaware of the
water not being suitable for human consumption drinking it and perhaps at masses fall sick or
even die then likely GWMWater directors may seek a cop out to blame whomever but20
themselves. My efforts to expose their conduct, I view is unlawful, may slowly generate more
attention can force them to act to comply with Victorian Government standards and other legal
requirements. As I view it GWMWater so to say is playing RUSSIAN ROULETTE with the
lives of others, where unsuspected persons may drink the untreated water and as I myself fell
severely ill for over 2 months, I view it would be appropriate for the Ombudsman to provide an25 interim report to the parliament to recommend urgent legislation appropriate in the circumstances
so perhaps the wellbeing/lives of others are not unduly placed further in jeopardy.
.
I have ordered and received already banners (as shown below), and ordered and paid for
thousands of cards, postcards, magnets and have designed mugs, etc. However, while I can30
attempt to get them to act and alert people in the end reality is that GWMWater should have
complied with Victorian Government Standards and other legal requirements upon its own
undertaking as it is Government Policy.
I do not accept that GWMWater should be provided with further time to comply as it had already35
10 years and must be facing the legal consequences for having so far failed to comply. To ignorewhat I consider to be its law breaking conduct in my view would only encourage it to continue to
do so.
Banner (already ordered):40
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Page 9
Page 9 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
Items designed, ordered and paid for, awaiting delivery:
Post cards (Front)
5
8/12/2019 20140716 to EWOV2004-317-570 COMPLAINT Etc-Re GWMWater - Re 2305224 Creditcollect 369335-Suplement 8
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Page 10
Page 10 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
Postcards (back)
Cards5
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Page 11
Page 11 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
T-Shirt:
Cards;
5
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Page 12
Page 12 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
Banner:
The following is mugs design.
5
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Page 13
Page 13 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
Layout of Mug:
It should be clear that while I have the impression GWMWater is not at all working on my
complaints nevertheless it cannot prevent my campaign to so to say force it to act in the interest5
of others also.
Why does the issue remain unresolved?In my view, as is often the case with people wielding power , regardless if unlawfully, they
couldn’t care less about what is wrong, etc, because after all they are not personally risking10anything, so they think, while they obstruct to comply with Victorian Government Standards and
again so to say play RUSSIAN ROULETTE with the health, and wellbeing of others. After all
even if they in the end are found in the wrong by any court then generally they will themselves
walk away free from any cost as they are using the business to cover for them. This, while many
a person complaining can have huge financial risk to pursue matters.15
What I view should exist is a mandatory reporting system why any water supplier is in breach of
Victorian government Standards and considering the dangers to the general public, then there
should be a committee existing with investigating powers and able to lay charges against those
involved so that those offending will have the message driven home they are not above the law
and will suffer personally if blatantly disregarding to comply with Victorian Government20
Standards.me they are not above the law and will suffer personally if blatantly disregarding to
comply with Victorian Government Standards and any other legal provisions. Also directors
involved should be banned for at least 10 years (if not for life) to be director of any business. As
again, I view that this is a very serious matter and something that dragged on for about 20 years,
since I first started to question the water quality, and as I also mentioned GWMWater should be25
forced to pay compensation to each customer for every day it fails to provide water in accordance
with Victorian Government Standards for household/domestic use. I do not accept that
telecommunications can be forced to pay compensation and GWMWater (or for that any other
water supplier) can blatantly ignore proper compliance with Victorian government Standards and
other legal provisions.30
What are you seeking to have this issue resolved?Since I filed my formal complaint with EWOV (and GWMWater itself in its correspondence
made clear this was an avenue I could follow) it become very clear GWMWEater has not only35
disregarded any attempts to seek to resolve issues in dispute and made clear it stands by its past
decision but also, I view, fraudulently claimed not having to comply because of the Safe Water
Act 2003 , albeit not specifically stating as to which particular part it sought to rely upon.
Therefore, I view that GWMWater must no longer be allowed to make its own decision but must
be forced to comply, and as indicated above subjected to severe penalties.40
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Page 14
Page 14 16-7-2014 © G. H. Schorel-Hlavka O.W.B.INDEPENDENT Consultant (Constitutionalist)
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
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It be kept in mind that while GWMWater continue its current conduct and as I view blatant
disregard of its DUTY OF CARE, people remain at risk and the so to say RUSSIAN
ROULETTE continues to play havoc with the health and wellbeing if not the life of people.
As GWMWater as I understand it is purportedly acting for the Government then it should be
within the powers of the “responsible Minister” to take immediate action against GWMWater,5
even if it means terminating its contract, etc.
Just consider that if there were to be any person to die due to consuming the untreated water and
a coroner were to make an adverse finding that GWMWater despite of my campaign nevertheless
persisted to disregard its DUTY OF CARE, etc, then a life that was lost cannot be brought back
and those grieving of the loss may in my view have a case to sue GWMWater.10
For this, I view the Ombudsman ought to make are commendations, even if by way of an interim
report (as to avoid time delay) for the Parliament to address this very serious issue and to put in
place legislative provisions it may deem appropriate to ensure that GWMWater (or for that any
other water supplier) will suffer severe legal consequences, including directors being banned to
be a director of any company, if found guilty of derelict of duties, etc,15
I seek that all monies paid, being it by myself, my son or others are refunded as no service was
rendered to which anyone was entitled upon as to legal provisions applicable.
As it appears to me GMWater is blatantly disregarding any reasonable communication because it
simply may disregard whatever the Ombudsman may conclude well aware that generallycustomers do not have the financial resources to fight them to pursue JUSTICE. In that regard I20
view, that where the Ombudsman were to conclude a finding adverse to GWMWater then
GWMWater ought to be liable for all and any legal cost to resolve the issues between
GWMWater and the customer.
Basically EWOV is a lame duck if it lacks any powers to resolve matters and companies like
GWMWater can continue to flaunt Victorian Government Standards and other legal provisions.25
Hence, as like with telecommunication a daily compensation of failing to comply should be
applicable against GWMWater.
It ought to be considered that if say Telstra (or other telecommunication company) had for so
long failed to comply with requirements then it would have been up a huge amount of
compensation. I see no justification for GWMWater not having to provide simular compensation.30In particular where it so to say is playing RUSSIAN ROULETTE with other peoples lives.
I hold that GWMWater conduct (including to engage debt collectors) essentially was a breach of
the Crimes Act 1958 (Vic) as to stalking. It persisted in a line of conduct to seek to extort monies
from me while all along aware it failed itself to provide water service as every Victorian is
entitled upon (including in regional area’s) as the Minister made clear in Parliament. Therefore,35
so to say the following applies:
The legal doctrine of “ex turpi causa non oritur action ” denies any remedy to a litigant
(including a prosecutor) who does not come to court with clean hands.
If your own action is very unlawful and very unethical, if you come to court with “Dirty Hands”
best not to question others legality, morality, and ethics!40
.GWMWater itself raised the issue some years ago that a “TRANSFER ” of the account to my
son Richard Schorel would resolve matters. While since than (and only many years latter) it now
argues that it had no legal right to allow for this, it is a bit rich to me that it could somehow enter
into a contract with my son Richard and even the debt collectors trying to find him (on behalf of45
GWMWater) and now GWMWater desires to sing a different tune as it may suit them. Even
unilaterally altering the account holder from Richard to my former name. It be stated that rate
notices in regard of the Berriwillock property are in my surname “Schorel-Hlavka”! It is also my
surname on my driver license, my pension card, etc. It appears to me that GWMWater wanted to
keep to “Schorel” so there would be a so to say minor change in the letter regarding the Christian50
name only, and so less obvious it had altered the name of the account holder without consent of
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A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
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my son Richard and/or of myself. I view a sleazy tactic that cannot be tolerated. In any event I
ordinary never used “G Schorel” as I used to use “G. H. Schorel” therefore again GWMWater
using “G Schorel” was to try to make it less obvious it had unilaterally altered the account
holder.
In my view GWMWater should seize and desist of any further claims against myself, my son5
Richard and/or others as I view it has continue to act itself in violation to Victorian Government
Standards and other relevant legal provisions.
I view it (GWMWater) should be ordered to pay a daily rate of compensation similarly to what is
applicable in regard of telecommunication companies for failing to provide water for
domestic/household usage in compliance with Victorian Government Standards.10
If Richard or either or both of his daughters (my granddaughters) had been ill while using water
supplied by GWMWater through ordinary water pipe lines without any warning that this water
was not fit for human consumption, etc, then I view GWMWater failed in its DUTY OF CARE
in that regard also.http://tex.parliament.vic.gov.au/bin/texhtmlt?form=jVicHansard.dumpall&db=hansard91&dodraft=0&house=ASSE15MBLY&speech=22882&activity=Second+Reading&title=SAFE+DRINKING+WATER+BILL&date1=10&date2=
April&date3=2003&query=true%0a%09and+%28+data+contains+'safe'%0a%09and+data+contains+'water'+%29
10 April 2003 ASSEMBLY SAFE DRINKING WATER BILL Ms PIKE (Minister for Health) QUOTE at Page 982
The principal objectives of this bill are to:20
protect public health in Victoria in relation to drinking water supplies;
create a consistent statewide regulatory framework for drinking water quality;
establish and implement comprehensive risk management strategies for drinking water
quality that covers the overall delivery chain from the catchment to consumer supplies;
give Victorians access to objective information about the quality of drinking water that25
they receive;
provide communities with the opportunity to establish local non-health-related standards
for drinking water quality;ensure that proposed drinking water standards are subjected to a rigorous benefit-cost analysis;
provide clarity of roles of the various parties who may be involved in the management of30
incidents concerning drinking water.
Key aspects of the bill
END QUOTE
Again:35protect public health in Victoria in relation to drinking water supplies;
create a consistent statewide regulatory framework for drinking water quality;
andprovide communities with the opportunity to establish local non-health-related standards
for drinking water quality;40
In my view “untreated water” supplied by GWMWater is in clear violation with what the
Minister presented to the Parliament and I view not intended to be allowed by the Minister.
From the reading of Hansards and the legislation I did so far I concluded that GWMWatyer45
cannot make any application to be excused so to say forever not to provide water for
domestic/household usage in accordance with Victorian Government Standards but that only in
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A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011-61-3-94577209 or E-mail [email protected] See also www.schorel-hlavka.com
special circumstances as a risk taking management issue it could apply for a certain non-
compliance. As I alluded previously an accidental spill of oil into the water reservoir may be an
justified matter but otherwise it is limited to so to say the “taste”. http://tex.parliament.vic.gov.au/bin/texhtmlt?form=jVicHansard.dumpall&db=hansard91&dodraft=0&house=ASSEMBLY&speech=22882&activity=Second+Reading&title=SAFE+DRINKING+WATER+BILL&date1=10&date2=5April&date3=2003&query=true%0a%09and+%28+data+contains+'safe'%0a%09and+data+contains+'water'+%29
10 April 2003 ASSEMBLY SAFE DRINKING WATER BILL Ms PIKE (Minister for Health) QUOTE at Page 982
Part 3 of the bill obliges the water suppliers to supply drinking water that meets a set of
water quality standards, generally measured at or near the point at which the drinking water10
is supplied to consumers. The standards will cover health-related criteria, such as microbiological
and chemical safety, as well as aesthetic criteria, such as taste, odour and discolouration.
Part 3 also provides flexibility for specific local water quality standards to be established
through community consultation, provided any risks to public health have been adequately
addressed. The water supplier will also be required to report to consumers on the quality of water15
supplied and disclose instances where the quality of water may, for whatever reason or however
briefly, be suspected of posing a risk to public health.
END QUOTE
Again:20provided any risks to public health have been adequately addressed
I cannot accept that to spread around a mere pamphlet somehow addresses public health. Neither
do I perceive from the legislation and Hansard records that the community can dispense with
having water supplied in violation to Victorian Government Standards. What I view the25
legislation does allow for is so to say where there is a “taste” issue (as I mentioned in the past in
Rotterdam the “salt” taste to water at certain times).
Indeed, on the one hand GWMWater seems to argue that irrespective of its agreement with
Richard (contract) somehow years later it holds it couldn’t do so (enter into such contract with
Richard) because of legislative provisions, while on the other hand somehow it seems to argue30
that regardless of legislative provisions it can ignore Victorian Government Standards. It is like
eating the cake and have it..
My wife, not being Richards mother, actually never had met Richard in person, nevertheless
some years ago offered to buy out the debt. This GWMWater refused. Albeit as I understand it35
was willing to have credit collect (a debt collection agency) to buy the rights to sue for less than
what my wife offered. This to me didn’t make any financial sense.
As such, GWMWater refused any reasonable dispute resolution and ended up as I view it
STALKING me and the fact that Chairman Peter Vogel despite having been provided with my
correspondence still failed to take action to stop this, then I view appropriate legal action should40follow against GWMWater for this also.
It cannot be that GWMWAter can do what it likes and disregard any legal obligation but can
engaged in what I consider a form of extortion/terrorism.
I did urge GWMWater to write of the alleged debt, and in my view that would have been
appropriate in view of the conduct of GWMWater.45
You cannot have credit collect acting for GWMWater) to pursue Richard for a debt that
GWMWater now itself maintains is not Richard’s debt but my debt, regardless that the Account
was “TRANSFERRED” TO Richard’s name.
So, there is a clear dispute as to who’s debt it relates to.
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A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
PLEASE NOTE: You may order books in the INSPECTOR-RIKATI® series by making a reservation, by fax
0011 61 3 94577209 or E mail INSPECTOR RIKATI@schorel hlavka com See also www schorel hlavka com
Also, GWMWater has consistently failed to address the issue of pensioners rebate Richard and
myself were entitled upon when having Berriwillock as a principle address of residence.
With this and other issues, I view any contract that GWMWater may hold as a water provider
may have to be reconsidered and perhaps cancelled so that as the Minister made clear:5http://tex.parliament.vic.gov.au/bin/texhtmlt?form=jVicHansard.dumpall&db=hansard91&dodraft=0&house=ASSE
MBLY&speech=22882&activity=Second+Reading&title=SAFE+DRINKING+WATER+BILL&date1=10&date2=
April&date3=2003&query=true%0a%09and+%28+data+contains+'safe'%0a%09and+data+contains+'water'+%29
10 April 2003 ASSEMBLY SAFE DRINKING WATER BILL Ms PIKE (Minister for Health) QUOTE at Page 982 10
obliges the water suppliers to supply drinking water that meets a set of water qualitystandards, generally measured at or near the point at which the drinking water is supplied toconsumers.
END QUOTE 15
This means at the supply point at the water meter of the relevant property! If no supply
point exist then no charges should be applicable. I understand that GWMWater charge property
owners even if no water pipe connection and so no water meter exist. One may ask what legal
basis then exist to charge for services it doesn’t render?20
In my view for so far the EWOV cannot itself enforce Victorian Government Standards, etc,
against any offender (being it GWMWater or other water provider) then I view a special personshould be appointed who can exercise such powers and force GWMWater to comply, refund
monies, pay compensation and also who may even be authorised to take over the running and
management of a water provider to ensure that it shall within the shortest possible period of time25
comply with Victorian Government Standards and other relevant legislative provisions. After all,
if it is under contract with the Victorian Government then I view the Victorian Government can
exercise such powers where a water provider fails to comply, in a similar manner when an
administrator is appointed to run a municipal/shire council (also corporations) where it fails to
conduct matters appropriately for and on behalf of the Victorian Government.30
This correspondence is not intended and neither must be perceived to refer to all
issues/details. Awaiting your response, G. H. Schorel-Hlavka O.W.B. (Friends call me Gerrit)
MAY JUSTICE ALWAYS PREVAIL®35
(Our name is our motto! )
QUOTE 7-2-2014 CORRESPONDENCE
In view of the above stated, and my 14-7-2014 correspondence you ought to have ample of
details.40
I do not accept that the lack of telephone communication is a problem, because as you see you
forward an email to me and I seek to respond as soon as practicable, such as now within hours.Something the EWOV doesn’t do at all.
This correspondence is not intended and neither must be perceived to refer to all45
issues/details.
Awaiting your response, G. H. Schorel-Hlavka O.W.B. (Friends call me Gerrit)
MAY JUSTICE ALWAYS PREVAIL®
(Our name is our motto! )