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2014 Strategic BuSineSS Plan
KanSaS city Water ServiceS
Kc Water ServiceS By the numBerS:
460,000 KC residents served
170,000 customers
33 wholesale water customers
27 wholesale wastewater customers
$300 million enterprise
800+ full-time employees
$82.46 average monthly residential bill:
• Average Water $40.52
• Average Wastewater $39.44
• Average Stormwater $2.50
Kansas City Water Services ensures the availability and quality of water services to meet the growing needs of our region by investing in the future of our water, wastewater, and stormwater systems. Our focus is on providing a high-quality product and customer service today as we prepare for the water needs of future generations.
Kansas City Water Services maintains and operates water collection, treatment, and distribution systems; wastewater collection and treatment systems; and stormwater management systems for more than 170,000 residential and business customers in Kansas City and for wholesale customers in the Kansas City region. Water Services is funded primarily by fees charged to customers based on their use or impacts on the water, wastewater, and stormwater utility systems.
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WaterDuring Kansas City’s earliest days, most residents drew water from cisterns and wells,
but waterborne illness was common and fire protection was lacking. In 1874, work began on the city’s first waterworks, which originally provided 5 million gallons of
drinkable water per day from the Kaw River.
Today, Kansas City Water Services is focused on providing quality water services as we prepare for the water needs of the next generation. Water Services
draws from the Missouri River to produce up to 240 million of gallons of drinking water, serving more than 460,000 Kansas City residents and 33
wholesale customers in the greater Kansas City area. In order to get quality drinking water to customer’s taps, we operate and maintain almost 2,800 miles of water mains in Kansas City. This drinking water is regularly tested for over 290 constituents, which is above and beyond the number required by the U.S. Environmental Protection Agency.
In addition to water treatment and delivery systems, Water Services also operates and maintains approximately 23,000 fire hydrants.
WaSteWaterKansas City began building its basic sewer infrastructure more than 150 years ago, and some of that system is still in use today. In order to provide quality wastewater services the Department maintains nearly 2,800 miles of sewers which deliver almost 72 million gallons of wastewater to the City’s six wastewater treatment plants each day.
As part of our commitment to safeguarding the future of Kansas City’s wastewater systems, Water Services recently completed $96 million in disinfection improvements projects across all six wastewater treatment facilities. These improvements foster the health of the community by improving the quality of water returned to area waterways.
Just as with other cities across the country, Water Services is in the process of implementing a $4.5—5 billion, 25-year federally-mandated Overflow Control Program (OCP). This program has received national recognition for being among the first to incorporate significant green solutions.
Additionally, Water Services operates Birmingham Biosolids Farm, where more than 5,500 dry tons of biosolids are applied to the farm’s 1,350 acres of corn and soybean crops, which are not intended for human consumption. Birmingham Biosolids Farm averages $477,000 in revenue a year from the harvest and sale of crops to local grain elevators for ultimate use as biofuels.
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StormWaterWater Services is committed to the safety and health of our community by providing essential stormwater services for Kansas City’s residents. A 1,250-mile stormwater system carries water from more than 44,000 catch basins serving the developed areas of Kansas City. In addition, Water Services maintains a flood control system that includes 13 miles of levee and floodwall; it is the nation’s third-longest urban levee system. Water Services has 15 flood pump stations serving the area behind the levees, and maintains six
detention basins to help with stormwater runoff.
other ProgramSIn addition to providing quality water, wastewater, and stormwater services, Water Services protects area waterways through the collection and safe disposal of household hazardous wastes and yard wastes.
In 1996, Water Services opened the Household Hazardous Waste Facility in response to both a consent decree and public need. This facility serves five counties and 40 incorporated cities, and it can handle up to 1,250,000 pounds of material per year. Since 2005, the facility has achieved a zero-landfill goal.
Beginning in Fall 2013, Water Services will begin overseeing the City’s annual leaf and brush collection program.
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induStryovervieWThe American Water Works Association (AWWA) recently published a national report detailing the specific challenges America is facing when it comes to water infrastructure.
Key findings from this nationally-recognized report from AWWA indicate that much of the nation’s drinking water infrastructure is nearing the end of its useful lifespan. Thus, cities across America are faced with a significant need to replace much of the aging infrastructure in the near future. Further expanding on this critical need is an expanding population base, which requires expanding water distribution systems to provide water service to more individuals.
It is estimated that replacing America’s aging infrastructure will cost in excess of $1 trillion over the next 25 years. This means that customers will be faced with rising costs to “catch up” with deferred investments. However, the cost of not replacing these critical pipe segments is believed to be of greater risk to public health and safety than financing this investment now.
Water Services is committed to investing in the future of Kansas City’s infrastructure systems to safeguard and protect our resources and to deliver the highest-quality water services to our customers. Our teams are dedicated to strategically examining our infrastructure to improve our system.
The American Water Works Association report, “Buried No Longer: Confronting America’s Water Infrastructure Challenge,” can be found online at www.awwa.org.
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Olathe
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6
KanSaS city Water ServiceS
aSSetS44,000 StormWater inletS
23,000 Fire hydrantS
2,800 mileS oF Water main
2,800 mileS oF SeWer main
35,000 valveS
15.5 mileSoF levee & FloodWall SyStem
46 WaSteWaterPumPing StationS
6 WaSteWatertreatment PlantS
18 Water PumPing StationS
2 Water treatment PlantS
7
Terry LeedsDirector
Tina WeatherspoonExecutive Assistant
Jim MellemDeputy Director
Steve MorrisonHuman Resources Manager
Charlotte Ferns & Mark JonesLegal
Charles StevensWater Utility Officer
David NelsenWastewater Utility Officer
StormwaterUtility Officer
Customer ServiceKathleen Whalen
Customer Service Officer
Finance/Performance ManagementSean Hennessy
Chief Financial Officer
Engineering/ContractingAndy Shively
Engineering Officer
Kip PetersonCommunications Manager
John ThigpenAssistant Director
organizational chart
8
KanSaS city Water ServiceS
Laying the foundation is a critical step in building successful infrastructures, organizations, and teams. The foundation provides stability and balance for planned growth, and direction for the framework of success. Two years ago, Water Services stood on an unstable foundation: frequent changes in leadership had left the organization without a solid strategic plan; organizational infrastructure was in dire need of rehabilitation and key positions within the Department were left vacant; customers expressed dissatisfaction with service; and communication with key stakeholders and customers was lacking and inconsistent.
Over the past year, Water Services has made a number of significant improvements: we’ve reorganized; established benchmarks and performance measures for the business; initiated the first water master plan since 1997; and established a strong five-year Capital Improvements Plan.
With these foundational elements in place, Water Services is showing signs of success. Water Services has hired more new staff members than any other time in the last five years. We’ve achieved measurable improvements in our Customer Service Call Center due in part to newly implemented hiring and training programs. As promised, construction projects are underway and being completed in a timely manner. Maintenance and operations teams have improved repair times, ensuring that our customers receive the services they need with shorter interruptions.
These, and other improvements at Water Services, are early indicators of the achievement that is yet to come. Still, we have much work to accomplish in the coming year. Water Services has heard from our customers and we are ready to respond. Customers expect the services and value provided by a progressive, 21st-century utility. They want and deserve good customer service, more meaningful interactions, fewer service interruptions, and the opportunity to do business with us in a way that is convenient and efficient.
In the coming year, we will be focused on upgrading key processes and systems, improving the safety of our employees, improving customer satisfaction ratings, delivering improved customer service experiences at every interaction, and making it easier for our customers to do business with us. We are committed to reinvesting in our system, making replacements and repairs that will serve Kansas City for generations to come. Water Services will continue to implement our long-term plan for meeting consent decree requirements for reducing sewer overflows. Our strong bond rating, and success in raising money in the capital markets, provides assurance that we can continue to execute on our five-year plan in these areas.
As Water Services continues to transform into a professional, data-driven, customer-focused utility, we will be using the benchmarks and supporting plans outlined in the following pages to sharpen our vision for a better tomorrow. I am encouraged by the work that is underway, and I look forward to reporting greater success in the years to come.
Sincerely,
Terry Leeds, Director
challengeS: letter From the director
9
valueS & viSionKansas City Water Services has developed
a strategic and focused plan to effectively
define our current state and create a clear
vision for the future of the organization.
This plan encompasses key goals and
objectives for ensuring that our Department
is not only achieving the goals we have
established, but is measuring this success
in a meaningful way for our customers.
The pages that follow provide a high-
level snapshot of the key initiatives the
Department will be focused on in 2014.
We invite you to join us as we embark
upon these key improvements which will
allow Kansas City Water Services to provide
the highest-quality water services to our
customers now and for generations to come.
10
valueSWe approach our work with professionalism, striving for excellence and competence in all we do.
We focus on our customers and their well-being, gathering data to guide our decisions and understanding the needs of our community.
We deliver exceptional product quality that ensures the health and safety of the public while enhancing one of our most precious resources.
We provide an excellent work environment that delivers effective training, safe work practices, responsiveness and a clear path forward for all employees.
We are good stewards in our community, protecting the environment and providing programs and services that support the public good, for current and future
generations.
We are committed to effective communication and education to secure a legacy of quality water services in our region.
viSionWe believe that our employees are an essential part of the organization; we are committed to Developing & Maintaining our Workforce to ensure efficiency and reliability in the delivery of the high-quality water services each of our customers depends upon each day.
Water Services has developed a long-term strategic plan to Manage Infrastructure, improving reliability of our services and creating fewer disruptions for our customers.
Our customers are a top priority; Water Services is making significant investments to Improve Customer Service & Increase Confidence at every touch point.
Measuring and reporting progress is a key component of steering the Department toward success. By Enhancing Operational Excellence Water Services is able to chart measureable goals and make adjustments to attain key objectives.
A strong financial rating and secure assets ensure the best value for our customers, Water Services is committed to continuing to Assure Financial Stability for our Department now and in the future.
Safety is essential for both our employees and our customers. Water Services is committed to ensuring safety at every level of our Department.
Efficiency measures allow Water Services to provide the best possible service and the highest-quality product for our customers; we are committed to finding new and innovative ways to be effective in our business.
11
Moving Forward
moving ForWard
12
Workforce:
• Strengthen Senior Management
• Strengthen frontline workforce
• Strengthen education through focused training
Infrastructure:
• Develop & Implement long-term plan for replacing & rehabilitating key infrastructure
• Develop proactive infrastructure measures
Customer Service:
• Increase customer satisfaction & perception of Water Services
• Improve stakeholder understanding and support for key issues
Operational Excellence:
• Benchmark key initiatives
• Measure & evaluate progress
• Select goals for improvements
Finance:
• Ensure affordability of service
• Establish and meet capital finance objectives
Safety:
• Accountability from management to line crew
• Improve safety compliance
Efficiency:
• Improve processes to reduce cost
Recruit senior leadership team: • Water Utility Officer • Wastewater Utility Officer • Construction ManagerHire Key Employees: • Customer Service Teams
5-Year Capital Improvements Plan
Efficient management of contractors and crews
Valve exercising and maintenance program
Strategically address backlog of restoration and repair projects
Commitment to the maintenance of existing infrastructure systems
Critical Customer Information System (CIS) upgrades
Reorganization of personnel
Public meetings
Website improvements
Customer satisfaction surveys
Customer Satisfaction
Performance Reporting
Scorecard
Evaluate key business processes
Technology upgrades & improvements
Maintain strong financial standing
Retention of wholesale customers
Clean audit review
Bond rating
Complete training for first line support teams
Obtain and maintain proper equipment
Review and revise processes in the meter & field services, billing, and call center areas
Establish work processes that provide cross-functional flow across major business units
oBjectiveS initiativeS
13
The modernization of our system remains a key priority for Water Services and will include, in part, the rehabilitation of 13 miles of the sewer system in Fiscal Year 2014.
Water Services has committed to a 25-year, federally-mandated Overflow Control Program which will meet consent decree requirements for reducing or eliminating overflows within combined and separate sewer systems.
Measurement of program goals will include the development of a program management structure for executing a private-side inflow and infiltration abatement program, and seeking approval of the program from the City Council.
Maintenance milestones for the successful execution of the program in Fiscal Year 2014 are measured by the cleaning of 283 miles of sewer lines, and the completion of closed-circuit television inspections for 91 miles of sewer lines. These efforts will be concentrated in areas where backflows and overflows are prevalent.
Water Services is committed to safeguarding health of our community and its natural resources by implementing programs for the control of the quality and quantity of stormwater runoff, and flood mitigation. Maintaining Kansas City’s stormwater system is an important initiative for Water Services in Fiscal Year 2014. Maintenance milestones will include cleaning 18,000 stormwater inlets, repairing and replacing 300 catch basins, and sweeping 14,000 gutter miles.
14
Water Services is committed to providing services and resources that meet the needs and expectations of the customers we serve. Achieving this goal requires accountability at every level of the business. Water Services has developed a scorecard for measuring success across critical business areas, aligning our financial plans with the goals and objectives of the organization, while providing a means for monitoring our performance.
These goals and initiatives have been carefully developed by each division within Water Services, and they provide accountability and a means of measuring our progress. Our path toward achieving these goals is regularly reported to the City Manager, Mayor, and City Council, as well as to the teams within Water Services.
Water utility
WaSteWater utility
StormWater utility
Key goalS & initiativeS For FiScal year 2014
Water Services has presented a five-year Capital Improvements Plan for key infrastructure investments throughout the system. Execution of this plan will be measured through the modernization of our infrastructure and timely repair of the systems that serve our customers. Key measurements of success will include the completion of 19 miles of main replacements.
In addition, the organization will implement project and data management system controls for evaluating the five-year Capital Improvements Plan. Water Services will focus on the repair and restoration of our system when critical elements fail. Measurements for success will include improved repair and restoration time for main breaks, continuation of the valve exercise and replacement plan, and reductions in work order backlogs.
The safety of each employee is an important responsibility and is not an obligation taken lightly by Water Services. It is the Department’s goal to reduce the injury rate by 25 percent.
Water Services will be measuring the total customer experience across every aspect of the utility. Quarterly customer surveys enable us to measure a variety of customer touch points in the areas of water, wastewater, stormwater, and customer service. This feedback provides important benchmarks and measurements of our performance and will be used to drive ongoing improvements relating to customer satisfaction.
Improving the way Water Services conducts business with our customers will be directly impacted through improved practices in the Call Center and the billing function. Measured goals will focus on improving the customer’s ability to reach our agents, answering calls more quickly, and reducing the total number of billing issues. Additional measures for success will be placed on redesigning business processes and increasing the number of self-service transactions which take place online through the Department’s improved website.
15
SaFetycuStomer
SatiSFactioncuStomer
Service
16
local contractor develoPmentWater Services’ $4.5 billion investment in the implementation of the 25-year Overflow Control Program provides a unique opportunity to support Kansas City’s small businesses as well as minority- and woman-owned business enterprises. Targeted contracting strategies will create partnerships that will further enhance the business capabilities and revenues for all three of these groups. Measured success will be directly tied to attaining programmatic goals for contracts established with small businesses, minority- and women-owned enterprises in the region.
communicationSWater Services is committed to strengthening customer relationships by improving their overall experience through the quality of the communications they receive. A new website, which is scheduled to launch in the spring of 2013, will provide customer-focused tools enabling individuals to more easily service their accounts and obtain helpful and timely information.
In addition, through the increased utilization of the website, various electronic tools, and public outreach activities, Water Services will improve the quality and timeliness of the information and updates customers receive, especially during times of critical service interruptions.
Finance & PerFormance rePortingWater Services has achieved a strong financial rating, which allows the Department to secure bonds at low rates. Water Services is committed to maintaining this strong financial rating, which will achieve cost savings in the upcoming fiscal year.
Additionally, the Department will work to fully fund upcoming infrastructure investments, hold operating expenses to inflationary increases, maintain appropriate cash levels, meet debt coverage requirements, and continue a balance between pay-as-you-go and using capital financing.
17
Balanced Scorecard PerFormance indicatorSutility diviSion indicator Fy13 actualS Fy14 target
Department Support Safety Percentage Reduction in Injuries N/A 25% Total Injuries 136 102
Customer Service Average customer service calls per day 1,050 1,000 Call abandonment rate 10% 5% Billing Exception Rate N/A 10% Average speed of answer (seconds) 120 30 Percent of time answering calls in < 30 seconds 85% 85%
Water Utility Engineering Water Main Replacement N/A 19 Miles Water Line Maintainence Water Main Repair and Restoration Time 41 35 90th Percentile (calendar days)
Accounted for water 75% 75% Main breaks per 100 miles 60 55 Valves assessed 6,100 6,100 Hydrants Out of Service N/A <1%
Water Treatment & Supply Water produced (billion gallons) 41.5 38.5 Cost per million gallon treated 422 489
Wastewater Utility Engineering Sewer Main Rehabilitation and Replacement 100% 13 Miles Program for Private I&I Reduction 100% Program Design Complete
Sewer Line Maintainence Sewer basement backups 1,250 1,200 Code 4 Public Sewer Main Breaks 75 70 Miles of sewer line cleaned 283 300 Miles of sewer line CCTV’d 77 91
Wastewater Treatment Wastewater processed (billion gallons) 40 34 Cost per million gallons treated 400 517
Stormwater Utility Stormwater Line Maintainence Catch basins cleaned 15,000 18,000 Catch basins repaired 491 300 Miles of gutter swept 18,000 18,000 Tons of debris removed 2,500 2,500
Water Utility Support Services Engineering Project Management System/Program 100% Program Design Complete
Finance - Water Meet Debt Coverage Requirements (1.3 required) 2.04 1.8 Finance - Water Maintain Credit Rating AA+ & Aa2 AA+ & Aa2 Finance - Water Maintain Required Cash Level 90 90
Wastewater Utility Support Services Engineering Project Management System/Program 100% Program Design Complete
Finance - Wastewater Meet Debt Coverage Requirements (1.3 required) 2 2 Finance - Wastewater Maintain Credit Rating AA+ & Aa2 AA+ & Aa2 Finance - Wastewater Maintain Required Cash Level N/A 90
Budgets established for Revenues, operating expenses and capital investment for the three utilities are as follows:
Water Utility 2014 Estimated Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $149,824,801 2014 Operating Expense Budgets. . . . . . . . . . . . . . . . . . . . . . . $99,782,972 2014 Planned Capital Investments . . . . . . . . . . . . . . . . . . . . . . $15,802,500 Wastewater Utility 2014 Estimated Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $136,755,185 2014 Operating Expense Budgets. . . . . . . . . . . . . . . . . . . . . . . $87,326,345 2014 Planned Capital Budgets . . . . . . . . . . . . . . . . . . . . . . . . . . $26,702,500
Stormwater Utility 2014 Estimated Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $12,441,450 2014 Operating Expense Budgets. . . . . . . . . . . . . . . . . . . . . . . $14,074,699 2014 Planned Capital Investments . . . . . . . . . . . . . . . . . . . . . . $8,252,275 2014 PIAC Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $745,000
18
Water ServiceS: Strategic BuSineSS Planning
cuStomer ServicelaBoratoryengineering
FinanceSaFety
communicationS
inFormation technologyhuman reSourceS
Water2 Water treatment PlantS
18 PumP StationS2,800 mileS oF Water main
35,000 valveS23,000 Fire hydrantS
WaSteWater6 WaSteWater treatment PlantS
46 PumP StationS2,800 mileS oF SeWer main
67,000 manholeS
StormWater630 mileS oF Storm SeWer
44,000 catch BaSinS15 PumP StationS
13.5 mileS oF levee
Coincident with approval of the City Budgets, the City approved the following water rates, representing a 9.66% water revenue increase, which became effective as of May 1, 2013. Similarly, rates for wastewater revenues were increased by 14.42%. Stormwater rates did not change in Fiscal Year 2014. This rate increase represents an average rate increase of 11.5% for customers.
19
Service FY 13 FY 14 Difference Difference (In Dollars) (Percentage)
Water $36.95 $40.52 $3.57 9.66%
Wastewater $34.47 $39.44 $4.97 14.42%
Stormwater $2.50 $2.50 $0.00 0.00%
TOTAL $73.92 $82.46 $8.54 11.5%
Fiscal Year Ended April 30
2009 2010 2011 2012 2013
Retail Customers $67,165,000 $68,197,000 $91,072,000 $97,503,000 $118,403,000
Wholesale Customers 12,205,000 11,206,000 13,737,000 16,292,000 20,641,000
Total $79,369,000 $79,403,000 $104,809,000 $113,795,000 $139,044,000
Water revenueSBy retail and WholeSale cuStomerS
average reSidential Bill
Water ServiceS: Strategic BuSineSS Planning
20
numBer oF Water SyStem cuStomerS
toP ten Water cuStomerS By conSumPtion
Fiscal Year Ended 2013
User Type of Business Annual Consumption Percentage of (100 cubic feet) Total Consumption
City of Lee’s Summit Wholesale Water 1,992,454 5.03%
Jackson County PWSD No. 1 Wholesale Water 1,107,227 2.79%
City of Belton Wholesale Water 1,028,837 2.60%
City of Blue Springs Wholesale Water 902,400 2.28%
City of Raymore Wholesale Water 801,522 2.02%
Raytown Water Company Wholesale Water 693,977 1.75%
Dogwood Energy Utility 608,731 1.54%
Veolia – Kansas City Utility 514,161 1.30%
KCPL Utility 464,498 1.17%
Jackson County PWSD No. 2 Wholesale Water 354,444 0.89%
Fiscal Year Ended April 30
2009 2010 2011 2012 2013
Retail Customers 141,401 143,226 144,000 147,448 150,790
Commercial/Industrial 15,239 15,600 15,000 16,160 16,818
Wholesale Customers 33 34 34 33 33
Total 156,673 158,860 159,034 163,641 167,641
21
22
Water revenueS and exPenSeS
Operating revenues:
Water sales
Other water revenue
Income from jobbing, contract work and misc. revenues
Total operating revenues
Operating expenses:
Power and pumping
General and electrical maintenance
Purification
Laboratory services
Transmission and distribution
Customer service
Mechanical maintenance
Customer accounting and collection
Administrative and general
Depreciation and amortization
Total operating expenses
Operating income
2009 2010 2011 2012 2013
$ 79,369,329 $ 79,402,865 $ 104,809,250 $ 113,795,787 $ 139,044,243
2,401,532 3,051,231 3,043,482 4,425,641 4,128,038
4,360,006 5,729,988 7,355,893 7,026,768 6,470,794
$ 86,130,867 $88,184,084 $115,208,625 $125,248,196 $149,643,076
5,065,124 4,540,886 4,955,130 4,844,668 5,391,806
2,282,020 2,517,212 2,541,658 4,034,162 4,347,317
11,078,707 11,549,618 11,892,058 11,020,685 12,245,660
2,960,532 2,433,467 2,477,521 2,470,682 2,471,376
13,925,182 13,303,041 11,488,867 21,122,053 23,062,262
7,156,669 7,040,500 7,295,986 7,236,663 7,851,497
3,122,413 2,634,981 2,754,732 2,751,426 2,929,851
4,520,029 4,258,158 4,963,537 5,184,265 5,672,474
13,423,079 14,477,547 16,123,070 14,585,368 14,727,241
10,270,730 10,260,837 10,708,385 13,793,442 14,459,219
73,804,485 73,016,247 75,200,944 87,043,414 93,158,703
$12,326,382 $15,167,837 $40,007,681 $38,204,782 $56,484,372
23
Water Fund - hiStorical deBt Service coverage calculation
2009 2010 2011 2012 2013
$ 86,130,867 $ 88,184,084 $ 115,208,625 $ 125,248,196 $ 149,643,076
73,804,485 73,016,247 75,200,944 87,043,414 93,158,703
12,326,382 15,167,837 40,007,681 38,204,782 56,484,373
10,270,730 10,260,837 10,708,385 13,793,442 14,459,219
4,725,767 4,725,768 4,314,746 3,506,180
496,006 1,055,313 565,529 510,426 684,964
1,239,731 368,547 346,943 214,843
1,564,504 2,555,115 1,625,220 1,457,756 977,115
12,331,240 19,836,763 17,993,449 20,423,313 19,842,321
$24,657,622 $35,004,600 $58,001,130 $58,628,095 $76,326,694
21,188,579 20,591,443 27,795,629 27,974,952 29,393,656
1.16 1.70 2.09 2.10 2.60
Total Operating Revenues
Less: Total Operating Expenses
Plus: Depreciation and Amortization
Administrative Fees
Principal of Contracts Received
Non-Cash OPEB
Intrest Income
Net Revenues Available for Debt Service
Debt Service - All Water Obligations*
Debt Service Coverage - All Water Obligations*
For Fiscal Years Ending April 30
*Debt Service on All Water Obligations Includes AMR Obligations
24
WaSteWater revenueS
numBer oF WaSteWater cuStomerS
toP ten WaSteWater cuStomerS By revenue
User
Annual Revenue Approximate Percentage of
Total Wastewater Revenue
Johnson County, Kansas $10,211,871 8.15%
Liberty, Missouri $ 3,444,226 2.75%
Gladstone, Missouri $ 3,010,886 2.40%
North Kansas City, Missouri $ 2,272,574 1.82%
Veolia $ 1,300,520 1.04%
Raytown, Missouri $ 888,320 0.71 %
Ford Motor Company $ 816,228 0.65%
Riverside, Missouri $ 660,472 0.53%
Pleasant Valley, Missouri $ 495,407 0.40%
Independence, Missouri $ 430,068 0.34%
2009 2010 2011 2012 2013
$ 23,897,457 $ 28,302,375 $ 37,568,002 $ 38,097,564 $ 46,512,245
24,854,549 24,109,231 32,658,410 38,351,324 47,442,086
21,098,061 21,707,816 23,123,947 23,925,569 24,508,148
4,752,796 5,521,163 5,023,113 4,535,887 3,335,619
$74,602,862 $79,640,585 $98,373,472 $104,910,344 $121,798,099
Residential
Commercial/Industrial
Inter-jurisdictional
Other Operating Revenues
Total Customers
2009 2010 2011 2012 2013
136,470 137,500 139,496 142,535 145,985
15,179 15,200 13,949 15,947 16,500
27 27 27 27 27
151,676 152,727 153,472 158,509 162,512
Residential
Commercial
Inter-jurisdictional
Total Customers
25
toP ten WaSteWater cuStomerS By revenue
26
WaSteWater revenueS and exPenSeS
Operating Revenues
Retail sewer charges
Inter-jurisdictional sewer charges
Other operating revenues
Total operating revenues
Operating Expenses
Sewage treatment and pumping
Sewer maintenance
Administrative and general
Industrial and household hazardous waste
Depreciation and amortization
Total operating expenses
Operating Income
2009 2010 2011 2012 2013
$48,752,005 $52,411,606 $70,226,412 76,448,889 93,951,330
21,098,061 21,707,817 23,123,947 23,925,569 24,508,149
4,752,796 5,521,162 5,023,113 4,535,887 3,335,623
$74,602,862 $79,640,585 $98,373,472 $104,910,345 $121,795,102
18,968,715 19,158,602 20,207,164 21,075,363 21,350,652
16,489,430 18,014,531 14,638,633 18,440,854 19,163,129
14,509,502 14,833,438 14,535,534 13,468,247 18,581,619
2,264,239 2,214,016 1,422,844 1,268,901 1,318,222
14,008,556 14,330,796 17,375,094 17,615,972 18,120,126
66,240,442 68,551,383 68,179,269 71,869,337 78,533,748
$8,362,420 $11,089,202 $30,194,203 $33,041,008 $43,261,354
deBt Service coverage - WaSteWater SyStem
2009 2010 2011 2012 2013
$ 69,850,066 $ 74,119,422 $ 93,350,359 $ 100,374,457 $ 118,459,479
4,752,796 5,521,162 5,023,113 4,535,887 3,335,623
1,418,735 2,852,011 2,113,983 2,631,399 1,727,177
$76,021,598 $82,492,595 $100,487,455 $107,541,743 $123,522,279
18,968,715 19,158,602 20,207,164 21,075,363 21,350,652
16,489,430 18,014,531 14,638,633 18,440,854 19,163,129
14,509,502 14,833,438 14,535,534 13,468,247 18,581,619
2,264,239 2,214,016 1,422,844 1,268,901 1,318,222
$52,231,886 $54,220,587 $50,804,175 $54,253,365 $60,413,622
23,789,712 28,272,008 49,683,280 53,288,378 63,108,657
16,034,311 18,799,776 21,677,087 22,696,059 27,045,287
1.48 1.50 2.29 2.35 2.33
Revenues:
Sewer charges
Other operating income
Interest income
Total Revenues
Less Expenses:
Sewage treatment and pumping
Sewer maintenance
Administrative and general
Industrial and household hazardous waste control
Total Expenses*
Net Revenues Available for Debt Service
Net Current Year Debt Service
Coverage of net debt service (multiples)
* Does not include depreciation, interest expense and fiscal agents fees.
27
Kansas City Water Services | 4800 East 63rd Street | Kansas City, MO 64131 | www.kcwaterservices.org
