Agenda

Locations

Application Programming Interface (API)

SMART Shipping™

Warehouse Operations

Customer Service

Locations

International Distribution

• Toronto, Canada

New (4th) Location

• New Jersey

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Decrease Shipping

Costs

International

Better Decision-

Making

Faster Delivery

International

Toronto, Canada Facility

• California’s #2 top exporter*

• Rapidly growing e-commerce market*

• Avoid the hassle of ever-changing border

clearance processes by using a 3PL

company.

*Source: Purolator

DistributionDecrease Shipping

Costs

International

Better Decision-

Making

Faster Delivery

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New (4th)

New Jersey Facility

• Inventory balancing

• Better bicoastal zone distribution

• Faster time-in-transit

• Great for European products

LocationDecrease Shipping

Costs

International

Better Decision-

Making

Faster Delivery

Back to Agenda

What is API?

• API is the computer programming required to allow

for cross-system/software communication.

• Connects the fulfillment system to order mgmt, call

center, website...etc.

API

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Increase

Revenue

Faster Delivery

Self Service

Mobile Sales

What this means to you…1. Inventory Monitoring

2. Best Shipping Rates

3. Order Fulfillment

4. Mobile Sales / Checkout

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APIIncrease

Revenue

Faster Delivery

Self Service

Mobile Sales

API - Monitor

Help prevent backorders & delays.

Customers have the ability to

check, in real-time, if the

desired item is currently

in stock & ready to order.

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Increase

Revenue

Faster Delivery

Self Service

Mobile Sales

Inventory

API - Shipping

• The best shipping information, generated by

Moulton’s SMART Shipping™ technology, provided

to online customers.

• SMART Shipping™ allows customers to choose the

shipping method that best satisfies their TNT/cost

prioritization.

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Increase

Revenue

Faster Delivery

Self Service

Mobile Sales

Rates

Shopping Cart:• Checkout is completed & order request is

instantly sent to Moulton for fulfillment.

Instant Feedback:• Order request is received delivery date &

confirmation number is relayed back to customer as part of the checkout process. Same day shipping when Moulton does NOT process the order.

API - Order

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FulfillmentIncrease

Revenue

Faster Delivery

Self Service

Mobile Sales

API - Mobile

PayPal / Google Wallet /

Amazon Payments

• All the Moulton API benefits of a standard eCommerce site,

available on mobile devices.

• New “impulse-buy” options with Mobile Commerce.

• Customers can buy your products anywhere, anytime,

quickly, and easily…even when not near a computer.

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Increase

Revenue

Faster Delivery

Self Service

Mobile Sales

Sales

Warehouse

Warehouse Management System (WMS)

Custom Packing Slips

Back to Agenda

Better Decision-

Making

Increase Order Volume

Decrease Costs

Ops

WMS

Launching: Q4 2014 / Q1 2015

Big Box Retail Compliant

New Capabilities:

• Accept new & different products.

• Accommodate larger SKU counts.

Warehouse Process Efficiency:

• Better inventory organization Decrease order process times More packages processed each day & faster TNT Savings on labor/package increased margins.

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Better Decision-

Making

Increase Order Volume

Decrease Costs

Custom Shipping

Back to Agenda

Your own custom branded shipping

labels can now be included with every

package.

• Company / Brand Name

• Product Name

• Logo

Better Decision-

Making

Increase Order Volume

Decrease Costs

Labels

SMART

UPS & FedEx DIM Weight Charges

Additional Carriers

• Zone Skipping

• USPS Lightweight Parcel Select

Back to Agenda

Decrease Shipping

CostsIncrease Consumer

Satisfaction

Faster Delivery

Shipping™

DIM Weight

Single Largest Rate Increase on Record!

Roll-Out Dates

• December 29th, 2014 for UPS

• January 1st, 2015 for FedEx

Impacts:

• All UPS & FedEx Ground Packages (not SmartPost)

Moulton SMART Shipping™

• Already configured to handle the change & continue providing the

best shipping rates in the industry!

Back to Agenda

ChargesDecrease Shipping

CostsIncrease Consumer

Satisfaction

Faster Delivery

Additional

Zone Skipping

• Consolidate orders by geographic destination.

• Non-stop delivery to leading local & regional distribution

channels/carriers.

USPS Lightweight Parcel Select

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Carriers Decrease Shipping

CostsIncrease Consumer

Satisfaction

Faster Delivery

Customer

Live Connection & Order Information

Self-Service:

• SMART Interactive Voice Response (IVR)

Social Customer Service

Advanced Reporting

Back to Agenda

Increase Consumer

SatisfactionBetter Decision-

MakingDecrease Customer

Service Costs

Service

Live Connection

• Customers can connect directly to & interact with Moulton

Customer Services.

Order Information

• Access to real-time order information allows for status

updates and hassle-free order modifications.

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CustomerService

Increase Consumer

SatisfactionBetter Decision-

MakingDecrease Customer

Service Costs

SMART IVR

#1 CS Associated Expense Labor

• Self-Service: IVR resolves customer inquiries & concerns

while decreasing the dependence on customer service

representatives.

• Allows CS Representatives to focus on those interactions

that require a higher level of care & attention.

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Increase Consumer

SatisfactionBetter Decision-

MakingDecrease Customer

Service Costs

Social Customer

Prevent/recapture lost customers.

Monitoring

• See brand mentions across multiple online social platforms

as soon as they happen.

Visibility

• Interactions can be completely or selectively visible to entire

community opportunity to create customer brand

ambassadors.

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Increase Consumer

SatisfactionBetter Decision-

MakingDecrease Customer

Service Costs

Service

Advanced

Back to Agenda

ReportingIncrease Consumer

SatisfactionBetter Decision-

MakingDecrease Customer

Service Costs Transparency

• Posted & available to clients

Customer Service Metrics

• Incident handling time & avg. talk time

• Incidents resolved within 24 hours

• Hold time & abandonment rates

• Response & resolution rates

• Incident volume by channel

• First contact resolution

• Cost per incident

• Escalation rates

Executive

Data Reporting Software

• Streaming charts and tables that measure KPI’s to provide

up-to-date & easily understood high-level

product/campaign information.

• Better visibility of your products’ performance at every

stage in the supply chain.

• Provides insightful information that can improve your ability

to make the best strategic decisions for your business.

New Product Launch

Decrease Customer

Service CostsBetter Decision-

Making

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Dashboard

Returns

Save the Sale

• Moulton CS Representatives have been extensively

trained in sales recovery techniques.

Charge-back Prevention

• Faster & easier access to Customer Service

Representatives lower probability of costly returns &

charge-backs.

Better Reporting

Decrease Customer

Service CostsIncrease Customer

Satisfaction

Back to Agenda

Questions?

Locations

Application Programming Interface (API)

SMART Shipping™

Warehouse Operations

Customer Service

THANK YOU