2014 Business Permits and Licensing System Field Monitoring and Evaluation Survey · 2015. 7. 15. · RESPONDENT’S PROFILE Most of the survey respondents of the new business application

2014 Business Permits and Licensing SystemField Monitoring and Evaluation Survey

Number of Signatories

(two signatories-The Mayor and BPLO)

Number of Steps

(5 steps for New and Renewal of Business

Permits)

Length of Time

(New Business is 5 to 10 days while

Renewals is 5 days

Number of Forms

(Single Unified Form)

BPLS STANDARDS under the JMC n. 1 s. 2010


SURVEY OBJECTIVES• The survey was commissioned by the National Competitiveness Council

(NCC) through the regional and provincial offices of the Department of Trade and Industry (DTI) and local academe to:

determine the profile of the businessmen in selected LGUs who applied for new and renewal of business permits;

determine the compliance rate of the selected LGUs in terms of the BPLS standards set for both new and renewal process;

ensure the implementation of the Nationwide Streamlining of BPLS Program through performance and customer feedback.


BACKGROUND

• The survey was part of the Good Governance and Anti-Corruption Cluster (GGAC) initiatives under the present administration

• The validation survey was first piloted in 2012 covering (6 LGUs) from Region 5.

• In 2013, a total of (185 LGUs) were validated by local partner academe in each region which resulted to continuous improvement of business permitting process across all cities and municipalities.

• This year, a total of (242 LGUs) were validated. The result of the survey will be presented in the NCC roadshows


SURVEY METHODOLOGY

• The survey was conducted by local academe through triangulation method as follows:

Interview

Focus Group Discussion

Secondary Resources [articles, circulars, city ordinances, etc.]

• Based on the list of LGUs submitted by DILG-LGA [reported to be compliant] was provided to all regional focal person. A sample size of 20 respondents [10 for new and 10 for renewal] per LGU was determined in the conduct of the survey.


LIST OF PARTNER ACADEME BY REGIONREGION PARTNER ACADEME

National Capital Region (NCR) UP Institute for Small Scale Industries

Cordillera Administrative Region

(CAR)

*Enumerators

Ilocos Region (I) Don Mariano Marcos Memorial State University

Cagayan Valley Region (II) *Enumerators

Central Luzon (III) Aurora State College of Technology (ASCOT), Bataan Peninsula State University (BPSU),

Bulacan State University (BulSU), Central Luzon State University (CLSU), Angeles University

Foundation (AUF), and Tarlac State University (TSU)

CALABARZON (IV-A) Batangas State University

MIMAROPA (IV-B) *Enumerators

Bicol Region (V) Bicol University

Western Visayas (VI) Central Philippine University

Central Visayas (VII) School of Business and Economics, University of San Carlos

Eastern Visayas (VIII) Colegio de Sta. Lourdes of Leyte Foundation, Inc.

Zamboanga Peninzula (IX) Ateneo de Zamboanga University

Northern Davao (X) *Enumerators

Davao Region (XI) University of Mindanao

SOCCSKSARGEN (XII) Notre Dame of Marbel University

CARAGA (XIII) Father Saturnino Urios University


DISTRIBUTION OF RESPONDENTS BY REGION

REGIONS

Local Government Units (LGUs)

NEW RENEWAL

Prescribed Actual Prescribed Actual Respondents Prescribed Actual Respondents

*NCR 5 5 50 10 50 65

CAR 12 to 15 27 120-150 271 120-150 339

I 12 to 15 12 120-150 118 120-150 120

II 12 to 15 15 120-150 150 120-150 150

III 12 to 15 12 120-150 108 120-150 138

IV-A 12 to 15 15 120-150 150 120-150 150

IV-B 12 to 15 35 120-150 318 120-150 397

V 12 to 15 12 120-150 85 120-150 150

VI 12 to 15 15 120-150 150 120-150 150

VII 12 to 15 15 120-150 150 120-150 150

VIII 12 to 15 15 120-150 150 120-150 150

IX 12 to 15 15 120-150 122 120-150 168

X 12 to 15 14 120-150 145 120-150 175

XI 12 to 15 11 120-150 120 120-150 120

XII 12 to 15 12 120-150 120 120-150 120

CARAGA 12 to 15 12 120-150 120 120-150 120

TOTAL 180 to 225 242 1800-2250 2287 1800-2250 2662


SURVEY RESPONDENTS (NEW and RENEWAL)

0

50

100

150

200

250

300

350

400

450

NCR CAR I II III IV-A IV-B V VI VII VIII IX X XI XII CARAGA

SURVER RESPONDENTS (NEW) SURVEY RESPONDENTS (RENEWAL)

A total of 2,287 survey respondents were collected for new business application while 2,662 survey respondents for renewal of business permitting process.


RESPONDENT’S PROFILE

Most of the survey respondents of the new business application and renewal of business permits or a total of 47% (1,937) are business owners.


Owner72%

Employee10%

Staff15%

Others3%

Owner Employee Staff Others

TABLE 2. RESPONDENT’S PROFILE

BUSINESS REGISTRATION


For business registration, most of the registered business establishments classified as ‘single proprietorship’ with 91% or 3,908 valid survey responses for both new business application and renewal of business permits.

Single Proprietorship,

3908, 91%

Corporation, 301, 7%

Partnership, 55, 1% Others, 26, 1%

TABLE 3. BUSINESS REGISTRATION

BUSINESS CLASSIFICATION


A total of 98% or 4,224 valid survey responses for both new and renewal business were classified under SMEs (Micro-Small-Medium Enterprises) with assets ranging from <3M to 100M.

MICRO(not more than

P3M assets), 3652

SMALL(P3M to P15M

assets), 396

MEDIUM(P15M to P100M

assets), 176

LARGE(more than

P100M assets), 81

TABLE 4. BUSINESS CLASSIFICATION

MAIN BUSINESS


Overall, national survey responses collected for new and renewal of business permits in classifying business operations came from ‘wholesale and retail trade’ with 51% or 2,151 survey respondents.

Agri-related, 230, (5%)

Transportation, 87, (2%)

Communications, 64, (1%)

Banking & Financial, 114, (2%)

Health, 126, (4%)

Rentals, 130, (6%)

Food/Restaurants, 549, (12%)

Water, 60, (2%)

Tourism & tourism-related, 63, (2%)

Manufacturing, Construction & RDA, 135, (3%)

Wholesale & Retail Trade, 2151, (51%)

Others, 814, (11%)

0

500

1000

1500

2000

2500

TABLE 5. TYPE OF BUSINESS

NATIONWIDE SURVEY RESULTS

OVERALL COMPLIANCE RATE : (NEW and RENEWAL)

STANDARDS 2014

Number of Signatories

Number of Steps

Length of Time

Number of Forms

NEW RENEWAL NEW RENEWAL

90.56% 78.16%

58.55% 65%

59.53% 58.07%

86.27% 84.78%

9.44% 21.84%

41.45% 35%

40.47% 41.93%

13.76% 15.22%

Max. of 10 days Max. of 5 days

11 days or more

5 steps

6 steps or more

1 unified form

2 forms or more

1 signatory

2 signatories or more

Example

Cordillera Administrative Region (all areas)

Region 6: Roxas City, Bacolod,

Passi

Region 8:San Roque, Dolores, Pambujan (New and Renewal)

Regions I and XI

Region I

CAR, II, V, VI, XII, and Caraga (all areas)

Region 2: Cagayan Valley, Isabela, N. Vizcaya (New and

Renewal)

Region XII: S. Cotabato, N. Cotabato, S.

Kudarat (New and Renewal)

Regions 2, 5, 6, 7, and 8 (all areas)

Region 8:San Roque, Dolores, Pambujan, Hilongos

PROCESSING TIME (NEW)


TABLE 6. PROCESSING TIME FOR NEW BUSINESS APPLICANTS

25

86

82

154

712

496

223

275

205

9

0 100 200 300 400 500 600 700 800

less than 10 minutes

10 to 30 minutes

31 to 60 minutes

1 to 2 hours

within the day

2 to 3 days

4 to 5 days

6 to 10 days

11 days or more

No answerCompliance Rate:

2,053 or 91% [<10 minutes to 10 days]

Non-compliance Rate: 214 or 9.44%

[11 days or more]

PROCESSING TIME (RENEWAL)


TABLE 7. PROCESSING TIME FOR BUSINESS RENEWALS

34

177

111

218

811

520

227

381

201

4

0 100 200 300 400 500 600 700 800 900

less than 10 minutes

10 to 30 minutes

31 to 60 minutes

1 to 2 hours

within the day

2 to 3 days

4 to 5 days

6 to 10 days

11 days or more

No answer

Compliance Rate: 2,098 or 77%

[<10 minutes to 5 days]


[6 days or more]

NUMBER OF STEPS


104 155

743

9481088

1852

9

1step

2steps

3steps

4steps

5steps

6or more

steps

No answer

0

200

400

600

800

1000

1200

1400

1600

1800

2000

TABLE 8. NUMBER OF STEPS

Compliance Rate:3,038 or 62.01%

[<1 step to 5 steps]

Non-compliance Rate:1,861 or 37.98%[6 steps or more]

NUMBER OF FORMS


TABLE 9. NUMBER OF FORMS (NEW AND RENEWAL)

2858

541

1465

12

1form

2forms

3 or moreforms

No answer

0

500

1000

1500

2000

2500

3000

3500

Compliance Rate: 2,858 or 58.61%

[1 form]

Non-compliance Rate: 2,018 or 41.38%

[2 forms or more]

NUMBER OF SIGNATORIES


2905

1335

508

18429

1signatory

2signatories

3 to 5signatories

6 or moresignatories

No answer

0

500

1000

1500

2000

2500

3000

3500

TABLE 10. NUMBER OF FORMS (NEW AND RENEWAL)

Compliance Rate: 4,240 or 85.47%

[1 signatory]


[3 signatories or more]

FACTORS AFFECTING BUSINESS REGISTRATION (NEW)


396

327

118

535

99

76

97

169

290

67

898

872

0 100 200 300 400 500 600 700 800 900 1000

too many procedures

long transaction time

too many signatories

absent signatories

understaffed

lack of information about the process

lack of information about the requirements

delays in getting the permit

Assessment/Verification/Releasing

Absent signatories

BFP requirements

BIR requirements

For processing of new business registration, a total of 872 [for BIR requirements] and 898 [for BFP requirements] indicated as factors affecting their application process.

FACTORS AFFECTING BUSINESS REGISTRATION (RENEWAL)


449

367

170

797

95

63

114

149

329

81

1099

1081

0 200 400 600 800 1000 1200

too many procedures



absent signatories

understaffed





Absent signatories

BFP requirements

BIR requirements

For renewal of business permit, a total of 1,081 [for BIR requirements] and 1,099 [for BFP requirements] indicated as factors affecting their renewal of business permit/s.

OVERALL CUSTOMER SATISFACTION FEEDBACK


A total of 2,065 or 42% for both new and renewal survey respondents indicated a score of 7-8 or ‘somewhat satisfied’ in the overall performance of their respective LGUs in business permitting process.

Extremely Dissatisfied

(1-2)

Dissatisfied(3-4)

Somewhat Dissatisfied

(5-6)

Somewhat Satisfied

(7-8)

Satisfied (9) Extremely Satisfied (10)

No Answer

2% 7% 18% 42% 22% 9% 0%

CUSTOMER SATISFACTION FEEDBACK (by area)



(1-2)

Extremely Satisfied (10)

I : La Union, Ilocos Sur, Ilocos Norte, Pangasinan

Cordillera Administrative Region : Apayao, Benguet, Ifugao, Kalinga, and Mountain Province (New and Renewal)

II : Cagayan Valley, Isabela, Nueva Vizcaya, and Quirino(Renewal)

IX : Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay (New and Renewal)

CUSTOMER SATISFACTION FEEDBACK (NEW)



(1-2)

Dissatisfied(3-4)


(5-6)

Somewhat Satisfied

(7-8)


No Answer

2% 6% 16% 42% 22% 8% 1%For overall satisfaction rate for new business registration, a total of 954 or 42% of the total survey respondents indicated to be ‘somewhat satisfied’ in the business application in their area.

CUSTOMER SATISFACTION FEEDBACK (RENEWAL)



(1-2)

Dissatisfied(3-4)


(5-6)

Somewhat Satisfied

(7-8)


No Answer

1% 8% 18% 42% 21% 9% 0%For overall satisfaction rate for renewal of business permit, a total of 1111 or 42% of the total survey respondents indicated to be ‘somewhat satisfied’ in getting their business permits.

REGIONAL SURVEY RESULTS

DISTRIBUTION OF RESPONDENTS BY AREA


UniversalPopulation

LGUs NEW RENEWALTarget Actual Target Actual Target Actual

180 to 225 242 1800-2250 2287 1800-2250 2662

LUZON approx. 1200 approx. 1500

VISAYAS approx. 450 approx. 480

MINDANAO approx. 630 approx. 700

LUZON SURVEY RESULTS

Processing Time : (Luzon Regions)


13

53 61

110

343

261

94

143117

00

50

100

150

200

250

300

350

400

less than10

minutes

10 to 30minutes

31 to 60minutes

1 to 2hours

withinthe day

2 to 3days

4 to 5days

6 to 10days

11 daysor more

Noanswer

26

11787

113

417

284

115

205

130

00

50

100

150

200

250

300

350

400

450

lessthan 10minutes

10 to 30minutes

31 to 60minutes

1 to 2hours

withinthe day

2 to 3days

4 to 5days

6 to 10days

11 daysor more

Noanswer

Table 1. New Business Registration Table 2. Renewal of Business Permits

For new business registration, a total of 1,078 out of 1,195 or 90% indicated that it took them <10 mins to 10 days to process their business registration

For renewal of business permits, a total of 1,159 out of 1,494 or 77% indicated that it took them <10 mins to 5 days to claim their business permits.

Number of Steps : (Luzon Regions)


1846

198

264

182

487

00

100

200

300

400

500

600

1step

2steps

3steps

4steps

5steps

6or more

steps

No answer

1954

253

323285

549

00

100

200

300

400

500

600

1step

2steps

3steps

4steps

5steps

6or more

steps

No answer

Table 3. No. of Steps for NEW Table 4. No. of Steps for RENEWAL

For number of steps for new business registration, a total of 708 or 59.24% indicated that it took them <1 step to 5 steps in business registration.

For number of steps for renewal of business permits, a total of 934 or 62.98% indicated that it took them <1 step to 5 steps in claiming their business permits.

Number of Signatories : (Luzon Regions)


684

349

140

27

0

0 100 200 300 400 500 600 700 800

1signatory

2signatories

3 to 5signatories


No answer

891

425

151

23

0

0 200 400 600 800 1000

1signatory

2signatories

3 to 5signatories


No answer

Table 5. No. of Signatories for NEW Table 6. No. of Signatories for RENEWAL

For number of signatories for new business registration, a total of 1,033 or 86.08% indicated 1 to 2 signatories present in their business application.

For number of signatories used for renewal of business permits, a total of 1,316 or 88.32% indicated 1 to 2 signatories present in their business permits.

Number of Forms : (Luzon Regions)


709

122

369

0

0 100 200 300 400 500 600 700 800

1form

2forms

3 or moreforms

No answer

891

129

468

0

0 200 400 600 800 1000

1form

2forms

3 or moreforms

No answer

Table 7. No. of Forms for NEW Table 8. No. of Forms for RENEWAL

For number of forms used for new business registration, a total of 709 or 59.08% indicated to used the unified form for business registration.

For number of forms used for renewal of business permits, a total of 891 or 59.87% indicated to used the unified form for business renewal.

Factors Affecting Business Registration : (Luzon Regions)


218

147

47

224

50

41

49

104

117

29

402

319

0 50 100 150 200 250 300 350 400 450

too many procedures



absent signatories

understaffed


lack of information about the…



Absent signatories

BFP requirements

BIR requirements

260

172

55

319

46

32

31

91

136

34

475

481

0 100 200 300 400 500 600

too many procedures



absent signatories

understaffed





Absent signatories

BFP requirements

BIR requirements

Table 9. Factors Affecting Business Registration for NEW Table 10. Factors Affecting Business Registration for RENEWAL

For factors affecting new business registration, a total of 319 [BIR] and 402 [BFP] of the total respondents indicated to affect their business application.

For factors affecting renewal of business permits, a total of 481 [BIR] and 475 [BFP] of the total respondents indicated to affect their business renewal.

Customer Satisfaction Feedback : (Luzon Regions)


21

37

240

552

293

75

0

0 100 200 300 400 500 600


Dissatisfied


Somewhat Satisfied

Satisfied

Extremely Satisfied

No answer

12

66

262

671

370

107

0

0 100 200 300 400 500 600 700 800


Dissatisfied


Somewhat Satisfied

Satisfied

Extremely Satisfied

No answer

Table 11. Overall Customer Satisfaction Feedback for NEW Table 12. Overall Customer Satisfaction Feedback for RENEWAL

For overall satisfaction rate for new business registration, a total of 552 or 45.32% indicated to be ‘somewhat satisfied’ in the business registration/application.

For overall satisfaction rate for renewal of business permits, a total of 671 or 45.09% indicated to be ‘somewhat satisfied’ in claiming their business permits.

Compliance Rate : (Luzon Regions)


78%87%

61% 60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Processing Time Number ofSignatory

Number of Steps Number of Forms

Compliance rate in implementing the BPLS Standards for both new and renewal of business permitting process in Luzon areas can be seen as ‘compliant’ in the aspect of processing time and number of signatory.

VISAYAS SURVEY RESULTS

Processing Time : (Visayas Regions)


3

23

7

58

98 96

47

110

41

40

20

40

60

80

100

120

lessthan 10minutes

10 to 30minutes

31 to 60minutes

1 to 2hours

withinthe day

2 to 3days

4 to 5days

6 to 10days

11 daysor more

Noanswer

6 9 12 14

110

98

54

7265

9

0

20

40

60

80

100

120

lessthan 10minutes

10 to 30minutes

31 to 60minutes

1 to 2hours

withinthe day

2 to 3days

4 to 5days

6 to 10days

11 daysor more

Noanswer


For new business registration, a total of 315 out of 389 or 81% indicated that it took them <10 mins to 10 days to process their business registration

For renewal of business permits, a total of 332 out of 487 or 68% indicated that it took them <10 mins to 5 days to claim their business permits.

Number of Steps : (Visayas Regions)


2310

43

69

134

163

9

0

20

40

60

80

100

120

140

160

180

1step

2steps

3steps

4steps

5steps

6or more

steps

No answer

1122

46

137 143

83

00

20

40

60

80

100

120

140

160

1step

2steps

3steps

4steps

5steps

6or more

steps

No answer



For number of steps for renewal of business permits, a total of 359 or 81.22% indicated that it took them <1 step to 5 steps in claiming their business permits.

Number of Signatories : (Visayas Regions)


274

72

75

20

9

0 50 100 150 200 250 300

1signatory

2signatories

3 to 5signatories


No answer

140

164

95

69

20

0 20 40 60 80 100 120 140 160 180

1signatory

2signatories

3 to 5signatories


No answer


For number of signatories for new business registration, a total of 346 or 76.88% indicated 1 to 2 signatories present in their business application.

For number of signatories used for renewal of business permits, a total of 304 or 62.29% indicated 1 to 2 signatories present in their business permits.

Number of Forms : (Visayas Regions)


159

89

194

12

0 50 100 150 200 250

1form

2forms

3 or moreforms

No answer

94

94

217

0

0 50 100 150 200 250

1form

2forms

3 or moreforms

No answer


For number of forms used for new business registration, a total of 159 or 35.02% indicated to used the unified form for business registration.

For number of forms used for renewal of business permits, a total of 95 or 8.64% indicated to used the unified form for business renewal.

Factors Affecting Business Registration : (Visayas Regions)


113

75

41

156

15

8

16

47

32

16

192

238

0 50 100 150 200 250

too many procedures



absent signatories

understaffed





Absent signatories

BFP requirements

BIR requirements

104

71

52

280

9

3

54

30

34

19

232

221

0 50 100 150 200 250 300

too many procedures



absent signatories

understaffed





Absent signatories

BFP requirements

BIR requirements



For factors affecting renewal of business permits, a total of 221 [BIR] and 280 [absent signatories] of the total respondents indicated to affect their business renewal.

Customer Satisfaction Feedback : (Visayas Regions)


6

9

66

206

78

75

9

0 50 100 150 200 250


Dissatisfied


Somewhat Satisfied

Satisfied

Extremely Satisfied

No answer

5

38

98

209

74

35

0

0 50 100 150 200 250


Dissatisfied


Somewhat Satisfied

Satisfied

Extremely Satisfied

No answer




Compliance Rate : (Visayas Regions)


68% 69% 71%

29%

0%

10%

20%

30%

40%

50%

60%

70%

80%


Number of Steps Number of Forms

Compliance rate in implementing the BPLS Standards for both new and renewal of business permitting process in Visayas areas can be seen as ‘non-compliant’ in the used of unified form.

MINDANAO SURVEY RESULTS

Processing Time : (Mindanao Regions)


5

3717

47

296

140

65 66

300

0

50

100

150

200

250

300

350

lessthan 10minutes

10 to 30minutes

31 to 60minutes

1 to 2hours

withinthe day

2 to 3days

4 to 5days

6 to 10days

11 daysor more

Noanswer

624

930

259

137

7560

230

0

50

100

150

200

250

300

lessthan 10minutes

10 to 30minutes

31 to 60minutes

1 to 2hours

withinthe day

2 to 3days

4 to 5days

6 to 10days

11 daysor more

Noanswer


For new business registration, a total of 600 out of 623 or 96% indicated that it took them <10 mins to 10 days to process their business registration

For renewal of business permits, a total of 607 out of 703 or 86.34% indicated that it took them <10 mins to 5 days to claim their business permits.

Number of Steps : (Mindanao Regions)


14 12

9368

157

283

00

50

100

150

200

250

300

1step

2steps

3steps

4steps

5steps

6or more

steps

No answer

19 11

11087

187

287

00

50

100

150

200

250

300

350

1step

2steps

3steps

4steps

5steps

6or more

steps

No answer



For number of steps for renewal of business permits, a total of 414 or 59% indicated that it took them <1 step to 5 steps in claiming their business permits.

Number of Signatories : (Mindanao Regions)


447

142

23

19

0

0 100 200 300 400 500

1signatory

2signatories

3 to 5signatories


No answer

469

183

24

26

0

0 50 100 150 200 250 300 350 400 450 500

1signatory

2signatories

3 to 5signatories


No answer


For number of signatories for new business registration, a total of 589 or 93.34% indicated 1 to 2 signatories present in their business application.

For number of signatories used for renewal of business permits, a total of 652 or 92.87% indicated 1 to 2 signatories present in their business permits.

Number of Forms : (Mindanao Regions)


484

49

96

0

0 100 200 300 400 500 600

1form

2forms

3 or moreforms

No answer

521

58

121

0

0 100 200 300 400 500 600

1form

2forms

3 or moreforms

No answer


For number of forms used for new business registration, a total of 484 or 76% indicated to used the unified form for business registration.

For number of forms used for renewal of business permits, a total of 521 or 74% indicated to used the unified form for business renewal.

Factors Affecting Business Registration : (Mindanao Regions)


65

105

30

155

34

27

32

18

141

22

304

315

0 50 100 150 200 250 300 350

too many procedures



absent signatories

understaffed





Absent signatories

BFP requirements

BIR requirements

85

124

63

198

40

28

29

28

159

28

392

379

0 50 100 150 200 250 300 350 400 450

too many procedures



absent signatories

understaffed





Absent signatories

BFP requirements

BIR requirements



For factors affecting renewal of business permits, a total of 379 [BIR] and 392 [BFP] of the total respondents indicated to affect their business renewal.

Customer Satisfaction Feedback : (Mindanao Regions)


16

109

83

196

155

66

0

0 50 100 150 200 250


Dissatisfied


Somewhat Satisfied

Satisfied

Extremely Satisfied

No answer

20

109

121

231

119

97

0

0 50 100 150 200 250


Dissatisfied


Somewhat Satisfied

Satisfied

Extremely Satisfied

No answer




Compliance Rate : (Mindanao Regions)


87%93%

57%

76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Number of Steps Number ofForms

Compliance rate in implementing the BPLS Standards for both new and renewal of business permitting process in Visayas areas can be seen as ‘non-compliant’ in the number of steps.


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Documents

2014 Business Permits and Licensing System Field Monitoring and Evaluation Survey · 2015. 7. 15. · RESPONDENT’S PROFILE Most of the survey respondents of the new business application