C o m p l i a n c e & S a f e t y

P a r t o f T h e Te s s G r o u p

Training & Qualifications

Contents

Why choose TessCS?

About us

Qualifications & training

Client case studies

Who we have worked with

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C o m p l i a n c e & S a f e t yP a r t o f T h e Te s s G r o u p

Why Choose TessCS?

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Our offering Why Choose TessCS? Benefits to you

Traffic Management

We can offer a variety of training and qualifications suitable for your business and people’s needs. We are a specialised training provider for Chapter 8, Chapter 12, Banksman and Community Safety Accreditation for traffic management.We train over1000 people a year in these areas and work across a variety of sectors, which means that our training is fresh, flexible and accredited to industry standards.We have expert trainers in each field and therefore the support and training given is of a high quality and of an experience level that gives us credibility.

• Trained & qualified people• Boosted morale• Improved working

methods• Independent support• Compliance to all legal

and procedural requirements

Security

With over 30 years experience in the police and security industry, we provide a variety of SIA courses including: Door Supervisor; CCTV; Providing Security Services.As well as Conflict Resolution, Physical Intervention skills, Critical Incident Debriefing and Community Safety Accreditation for street warden/hospital security or shopping centre schemes.We can support all your Event Management training and consultancy requirements from Stewards to Safety Officers.

• Accredited training• Compounded training

with follow up materials• A proven return on

investment• High pass rate

Safety

We have an experienced, in house & expert team ready to support your training needs for: Health and Safety; First Aid, Paediatric First Aid; Fire Safety; First Person on Scene; Manual Handling; Fork Lift Driver competency.

• Trained & knowledgeable people

• Reduced risk• Less accidents• Healthy and happy

workforce

Compliance

Utilising public service trainers from police and private industry we have a depth of experience to provide you with: Drugs and Alcohol Testing and Awareness; Police Skills training; CPC Driver training and Risk Management.

• An experienced training team

• Flexible and able to cover multiple locations in the UK

• Protects you from malpractice

UK Wide We are a national business, with trainers all over the UK so we are able to meet at any business location for any of our offerings.

• All sites and locations can be covered by one business, for a quicker, easier and more efficient training solution

To find out more, please visit: tesscs.thetessgroup.com

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TessCS offers a comprehensive solution for all your Compliance and Safety training and consultancy needs.

We have a proven track record, we listen and always strive to make a positive difference.

Why Choose Tess Compliance and Safety?

About Tess Compliance and SafetyTess Compliance and Safety is part of The Tess Group of companies. We were established in 2009 and had a solid start providing training solutions to match the needs of the Event, Security and Public service industries.

We provide recognised training, support and qualifications for people and businesses that have a compliance or safety related training need.

Value has always been vital to us. As we are a large provider we are able to be more cost effective in our delivery and offer more qualifications. We have designed accredited qualifications that fit with industry and sector needs, which has added value.

Because our clients get a range of training from us they typically save time as well as money by only dealing with a small supply chain. Our business is customer focused and we pride ourselves on finding ways to run courses and plan the logistics to the smallest detail, in order to put on a winning event.

Pace is one of our strongest attributes and we are able to meet deadlines and large scale numbers to meet the needs of clients.

We understand compliance and regulatory standards so we are able to ensure clients are protected and have the training most suited to the requirements.

Tess Compliance and Safety have a vast amount of experience training Events, Security and Police related subjects and provide real training and coaching solutions that can be understood and applied with confidence. Tess Compliance and Safety have developed custom made compliance and safety training programmes for councils and utility companies ensuring they are working in line with legislation and rules for the services they provide to the public.

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Qualifications & Training

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We can offer a wide range of accredited qualifications, ranging from level 2 to level 4. These are work-based training qualifications and our unique approach means that businesses and their people receive training and a qualification that is suited to them.

The duration varies from our short courses between 1 and 5 days, and higher level professional qualifications from 3-9 months typically, with one of our highly experienced trainers visiting regularly to carry out the qualifications.

Traffic Management Qualifications:• These qualifications are perfect for those based in security, event and utility based industries looking to work on

core skills• Chapter 8 for Traffic Management Operatives• Chapter 12 for utility based road side work schemes• Banksman for construction site workers• Community Safety Accreditation• Car Parking Management

Security (SIA) Qualifications:For those in a security environment, these qualifications are designed specifically for the skills required in this industry• Door Supervisor• CCTV• Security Guarding• Conflict resolution• Physical intervention• Critical incident debriefing• Vehicle search techniques

Safety Qualifications:Specialist training that is required and enables roles to be carried out safely, efficiently and to the correct standard• Health and Safety• Spectator Safety at levels 2, 3 and 4• Emergency First Aid• Paediatric First Aid• First Person on Scene• Event Management

Compliance Qualifications: For those from all sectors within industry, these qualifications can assist to minimize risk to staff and guard against liabilities.• Drug and Alcohol awareness• Drug and alcohol testing• Police and security Management• CPC Driver training• Vehicle search techniques

Qualifications & Training

Here are the core qualifications we can offer:

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aClient Case Study

Case Study Features• National Environmental Services Business

• Root and branch examination of services

• Mixture of people; abilities, needs & requirements

• 24 month consultancy and delivery programme

The Client The client is a national leader in environmental cleansing solutions in midlands and the south.

The Challenges An environmental services organisation approached The Tess Group to discuss how we could help with ensuring the safety of their roadside cleansing staff, whilst working on their daily operations, whilst still being efficient. This company work exclusively with local authorities, providing services like: refuse collections, litter picking, grass cutting and tree surgery. All jobs that involve workers being at risk alongside or in the road.Throughout the industry between 2009 and 2012, a number of road side incidents had occurred resulting in injury and the death of a competitor’s cleansing operative whilst they were engaged in litter picking by the roadside. The company were very keen to prevent their employees from becoming yet another unfortunate statistic.

The Solution & Training Programme We provided a consultancy service to comprehensively examine all aspects of their local government cleansing operations across their client contracts. This was a “root and branch” task visiting all the contracts and encompassed carrying out assessments of their daily operational working, vehicle fleet, equipment and training.

Our resident traffic management expert; Steve Laws has worked with the Regional Health and Safety Advisor. The consultation was inclusive in that not only were Operational Managers consulted but also operational staff so that they bought into to the need for the review and they felt included in the development of safer working practices and schemes of work.

Seminars for staff at all levels have been staged to ensure involvement in problem solving the issues surrounding working at the roadside be that a dual carriageway, rural or urban road. Consultation was also undertaken with Local Government officials to ensure that the clients understood the need to change and how this was being done. Steve was able to bring his vast experience and knowledge as a former specialist trainer and an officer with Thames Valley Police Force to analyse the risks the operatives faced on a daily basis. He made recommendations to the client for changes that increased the levels of safety without hampering the operation. The principals of safe Traffic Management and the Chapter 8 Codes of Practice were applied to this task.

The Results• Implementation of robust safe schemes of operations • Changes to vehicle fleet to ensure compliance with

temporary Traffic Maintenance rules• Training for operatives and managers to equip them with

the knowledge, understanding and skills to operate safely• A more confident and happy workforce, safe in the

knowledge that they have been consulted, listened to and involved in the changes made

• A continuing consultancy to review impact of changes, compliance to new working practices and to provide a training programme for new and existing staff

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bClient Case StudyCase Study Features• National Security Services Business

• Specialist training services

• Accredited Specialist Paramedic Training

• Dedicated consultancy and delivery programme

The Client The client provides an integrated security and event management solution at a number of venues across the UK.

The Challenges To provide an up to the minute high level paramedic first person on scene training programme. The training needed to be delivered on site and appropriate to security personnel carrying out work at sporting, music and entertainment venues throughout the UK. The client’s services include providing venue support at a premier sporting and entertainment park which stages national and international sporting events. As an established and well respected training provider, we were asked to provide this training which was specific to their needs to provide a paramedic level immediate first aid response. The customer identified the need to respond to medical emergencies in large crowd situations at this popular venue. At times of crowd build up and during the event, access can be an issue and time to respond to illness and accident is crucial.

The Solution & Training Programme Tess Compliance and Safety are experienced at delivering all levels of first aid training for a wide array of businesses and requirements. The First Person on Scene training is a 4 Day (32 hour) programme focused on advanced interventions for the management of serious incidents with the expectation of long term management of the casualty at scene. The First Person On Scene training is specialist training that covers:

• Pre hospital environment• Patient assessment• Airway management• Respiration management• Basic life support• Defibrillation• Circulation and shock• Medical related emergencies

How did we do this? Small classes of 6 -10 were trained so we could give one to one coaching as well as instruction and training. This is a demanding pass or fail course. So participants already had experience of providing an emergency response to illness and accident at public entertainment venues. 100% pass rate was achieved.

The Results• Accredited paramedic level training to participants• Improved competitive edge• Improved customer safety response• An improvement in staff morale and value• A continual review process to ensure new working practices

are in line with up to date legislation.

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We have delivered a range of courses all across the UK in a variety of subjects which many people have described as “fun and interactive”.

Who we have worked with

Our in-house team of expert trainers are able to deliver the training on site; when it is convenient for you and your business.

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Course Summary We delivered a Chapter 8 Traffic management programme in London, Birmingham, Sheffield and Newcastle training over 650 people during a period of 6 weeks leading up to the opening ceremony

Job Roles TMO’s at every London Olympic venue who had the responsibility of controlling the movement of authorised vehicles into and from the sites

Benefits to Employer Competent staff who could operate a Traffic management plan safely.

Benefits to Visitors Smooth unhindered access to the Olympic venues for all authorised vehicles. Enhanced security at sites to prohibit any unathorised vehicle access.

Course SummaryAn accredited volunteer training programme to support the management of the Commonwealth venues. Over 100 volunteers were trained over a 4 week period leading up to the opening ceremony.

Job Roles Team Leader, Section Leader, venue entry control for vehicles.

Benefits to Employer Games organisers and managers had a well trained cohort of team leaders and volunteers to help them be successful.

Benefits to VisitorsThe training helped develop skills which included planning, allocating and monitoring the work of a team, supporting team members, managing conflict, resolving problems and managing customer service.

Course Summary A bespoke and comprehensive training and assessment strategy for 160 “Race Makers” employed at British Formula 1 weekend and Moto GP weekend.

Job Roles Race Makers customer service champions around the circuit and in the Grandstands

Benefits to Employer A confident and able team who enthusiastically engaged with spectators to ensure everyone en-joyed the unique Silverstone experience.

Benefits to Visitors A welcome addition to the security operation ensuring crowd safety with an emphasis oncreating a great customer experience.

Tess Compliance and Safety have worked with a number of prestigious businesses and organisations across the UK

Please see below some of our clients whom we have worked with and have benefited from our training.

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Course SummaryDelivery of a Community Safety Accreditation programme to 30 Security staff in partnership with Sussex Police. This allowed these CSAS operatives to be granted Police powers to stop and control traffic on the public highway.

Job Roles CSAS Route observation and regulation for the London to Brighton Cycle ride.

Benefits to Employer Better use of available staffing and a better understanding of this important annual charity event.

Benefits to Visitors Police resources released from Traffic control thereby freeing up valuable resources.

Course Summary A 2 year consultancy carrying out a “root and branch” review of road side safety for the Environ-mental Services teams

Job Roles All Environmental services teams across contracts in the South and Midlands

Benefits to Employer A fully compliant workforce employed across contracts within new schemes of work that ensure safety. A market leading approach to road side cleansing operations for others to follow.

Benefits to Visitors Secure in the knowledge that their managers care about their health and safety which offers a happy and stress free working environment.

Course Summary Several pathways that cover the following sub-sectors: static and patrol guarding, events security, door supervision, retail security, reception duties, and CCTV operation.

Job Roles Door Supervisor, CCTV Operator, Security Officer

Benefits to Employer The security industry is experiencing steady growth, where training and accreditation can help support your in-house security team.

Benefits to Visitors The learner will be able to assess different situations and the confidence to act when necessary. At the same time, they’ll learn the importance of keeping accurate records and handling key documents.