2014 - 2015 Manufacturing Training & Course Guide … · 2014 - 2015 Manufacturing Training & Course Guide ... Pull Kanban & DMAIC ... This day and a half seminar brings together

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SEPTEMBER 2014

2014 - 2015 Manufacturing Training & Course Guide

Leadership, Management, Organizational Learning & Development

13 new courses available... see inside for details

Leadership, Management & Organizational Learning

Since 1995, DVIRC has had the privilege of engaging over 4,000 individuals from over 2,000 companies in our results oriented training & education programs.

Our proven applied learning approach to education not only generates results but helps to build the higher performance learning culture companies need to compete and grow.

This year we have added many new professional development opportunities:

• Supply Chain Optimization review• Toyota Kata continuous improvement workshop• The Essence of Strategic Planning • Creating and Managing Sales Goals • Expanded organizational management and employee learning

& development workshops• Advanced Manufacturing Technology programs: Additive (3D)

and Composite manufacturing courses

DVIRC is an economic development and business consulting firm focused on helping manufacturers improve their performance and competitive position. We offer a range of results-oriented consulting services, training and education programs, and network groups.

With over 25 years of experience working with manufacturers in the region, DVIRC is committed to helping business leaders increase the value of their businesses, and to making Southeastern Pennsylvania an internationally recognized center for manufacturing excellence.

Training & Education to Meet Your Needs

DVIRCoffersworkshops,certifications,andtrainingprogramstomeetyour professional development needs. We offer open workshops as well as on-site customized training at the convenience of your location and schedule.

For more information, call us at 215-464-8550 or visit us at www.dvirc.org.

2905 Southampton RoadPhiladelphia, PA 19154

215-464-8550

[email protected]

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TABLE OF CONTENTS

Strategy & MarketingThe Essence of Strategic Planning (NEW) .....................................................................5Creating and Managing Sales Goals (NEW) .................................................................6

Continuous Improvement Level One Lean Certification ..........................................................................................7Level Two Lean Champions Certification .......................................................................8Six Sigma Green Belt .....................................................................................................9Six Sigma Black Belt ......................................................................................................10Value Stream Mapping, A3 Thinking and Principles of Lean .........................................11Root Cause Analysis and Mind Mapping .......................................................................12Teaming and Standard Work ..........................................................................................13Managing Change and Workplace Organization (5S) ...................................................14Changeover Reduction ..................................................................................................15Applying Lean Through the Enterprise ..........................................................................15Total Productive Maintenance & Workplace Safety ........................................................16Lean Leadership and Performance Management .........................................................16The Facilitator Workshop ................................................................................................17Pull Kanban & DMAIC ....................................................................................................17Good Manufacturing Practices (GMP) 101 ....................................................................18Toyota Kata (NEW) .........................................................................................................18Supply Chain Strategy Leadership Overview (NEW) .....................................................19

Organizational LearningSupervisor Training .........................................................................................................20. Management Development Certification .......................................................................21Employee Engagement (NEW) ......................................................................................22Taking Flight with DISC (NEW) .......................................................................................23Leveraging Communications Styles for Maximizing Effectiveness (NEW) ....................24Preparing, Developing and Delivering Effective Presentations (NEW) ..........................24

Financial and Quality Costing Work Centers and Operations ..........................................................................25ISO Internal Auditor ........................................................................................................25

Advanced Manufacturing & Technology Additive Manufacturing Immersion Course (NEW) .......................................................27Composite Immersion Course (NEW) ............................................................................27Intro to 3D Printing (NEW) ..............................................................................................28Intro to 3D Scanning (NEW) ...........................................................................................28Intro to CAD & Digital Fabrication (NEW) ......................................................................29

Registration & Training Locations ...............................................................30

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The Essence of Strategic Planning Execution

This unique learning program offers executives an opportunity to empower their leadership team to create top down goals and objectives in a very focused manner.

Many businesses report great difficulty getting their leaders to actually implement the company’s major initiatives, which typically fall victim to the pressure of day-to-day demands or to a lack of time and discipline required to achieve the next level of performance.

This day and a half seminar brings together up to five team members from four different companies to create a proven structure for executing the company’s key initiatives.

Who should attend?CEOs/Presidents and key leadership team members

Benefits:• Develop a shared vision of the future and summarize it into key action areas • Develop annual company goals for performance and improvement • Translate these into departmental SMART goals (Specific- Measurable-Actionable-Results oriented- Time bound)

goals• Learn a “periodic reporting and follow-up method” that keeps the goals on track • Get a follow-up meeting to review how the execution is going and to review best practices and difficult

challenges• Receive professional executive coaching • Peer to peer learning

Outcome: A tiered structure approach to setting and communicating specific objectives that cascades down throughout the company to help you achieve performance goals.

Day 1: November 11, 2014 (8:30 am - 4:30 pm)• Shared Vision and Vision Objectives • Annual and Quarterly Goals• Suggested Review Mechanism

Day 2: December 9, 2014 (8:30 am - 12:00 pm)• Review of implementation and best practices

Day 3: TBD• 1 hour professional coaching session with each company

Start Date: 11/11/2014 Time: 8:30 am - 4:30 pmLocation: DVIRC, NE Philadelphia Fee: $1,800 per company (up to 5 individuals from the same company)

STRATEGY & MARKETINGCERTIFICATIONS & WORKSHOPS

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Creating and Managing Sales Goals

Now for the first time, manufacturers have a course about finding and managing topline growth designed just for them.

What can you expect? DVIRC’s business growth experts will help participating businesses define sales goals, establish current state sales operations, and create a path to cultivate new markets. The program will go on to help its attendees look at putting systems in place to monitor organizational performance against sales goals.

Three half-day sessions have been designed to connect local business leaders and their management teams with a process to define, pursue and monitor the organization’s surge towards topline growth.

Who should attendCEOs/Presidents and key leadership team members

Benefits• Basic Product/ Production Line Performance Analysis ( Boston Matrix Exercise )• Strengths Weaknesses and external Opportunities and Threats (S.W.O.T. Survey)• 5 Year Goals• Performance Goal Enablers • Guiding Principles & Performance Priorities

Outcome: Companies that invest in this program will leave with a definition of what success looks like and how they can get there.

Day 1: October 8, 2014 (8:30 am - 12:00 pm)• The Importance of Goals - Beginning With Where You Are Today and Laying a Foundation for Your Future.

Day 2: October 15, 2014 (8:30 am - 12:00 pm)• The path forward, defining enablers and setting the pace for growth.

Day 3: October 22, 2014 (8:30 am - 12:00 pm)• Setting and Managing Goals for Growth

Start Dates: 10/08/14 Time: 8:30 am - 12:00 pmLocation: DVIRC, NE Philadelphia Fee: $1,800 per company (up to 5 individuals from the same company)

STRATEGY & MARKETINGCERTIFICATIONS & WORKSHOPS

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Level One Lean Certification

Level One Lean Certification is a comprehensive series of workshops that introduces lean principles. Students learn to distinguish value-added from non-value-added activities and eliminate costly waste. Upon completion each candidate will learn how to “discover” improvement opportunities within an organization and how to capitalize on those opportunities to create real value through reduced costs, increased cashflow, and customer satisfaction.

Upon completion of the level one certification the graduate will be able to• Understand how to recognize and eliminate waste through the cycle of PLAN-DO-CHECK-ACT• Know how to determine value added, non-valued-added, and non-value-added-but-required activities• Be able to identify the value stream, how it’s mapped, and how to identify the areas that require improvement• Be able to develop a road map and an implementation plan• Recognize the fundamental importance of the kaizen process, how it’s used in every aspect of a lean

implementation, and how it’s used to change the culture• Gain a broad understanding of lean tools such as value stream mapping, workplace organization, change

management, teaming and kaizen methodology

Benefits of the Level One Lean Certification• Networking with peers• Work with a Learning Partner for Continuous Improvement• Participate in a company specific waste walk • Participate in a Plant Tour• Participate in a Graduation Dinner/Award Ceremony

Workshops included in the Level One Lean Certification• A3 Thinking and Value Stream Mapping• Effective Communication • Principles of Lean Manufacturing• Teaming and Standard Work• Managing Change and Workplace Organization (5S)• Root Cause Analysis and Mind Mapping• MUDA Walk Plant Tour Debrief• Changeover Reduction

Start Dates & Locations:DVIRC, NE Phila Hilton Garden Inn Ft. Washington CCEDC DVIRC, NE Phila09/11/2014 12/04/2014 02/05/2015 03/12/2015

Time: 8:30 am - 4:30 pm Fee: $2,990 per person

Groups discounts available for 4 or more. Call 215-552-3827 for details.

CONTINUOUS IMPROVEMENT CERTIFICATIONS & WORKSHOPS

OVER 1500 PEOPLE

CERTIFIED SINCE 1995

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Level Two Lean Champions Certification

This certification is a powerful second step for individuals looking to fortify and lead their organization’s Lean journey. Continuing the theme of social / technical training, participants will further develop their skill sets to lead sustainable change within their organization. Our distinct “learn and do” approach is proven to develop Lean leaders that can manage, measure and lead their organization’s Lean transformation. Each participant will be required to complete a VSM and create a roadmap for improvement activities.

Benefits of the Level Two Lean Certification• Networking with peers• Work with a Learning Partner for Continuous Improvement• Key Organizational Developments skills taught for continuous improvement • Sustain gains for effective leadership• Build your confidence and learn how to enhance employee engagement• Participate in a Graduation Dinner/Award Ceremony

Workshops included in the Level Two Lean Champions Certification• Applying Lean Throughout the Enterprise• The Facilitator Workshop (2 days)• Pull/Kanban and DMAIC• Total Productive Maintenance & Workplace Safety (2 days)• Lean Daily Management & Lean Leadership• Champions VSM Report Out

Start Date: 02/27/2015 Time: 8:30 am - 4:30 pmLocation: DVIRC, NE Philadelphia Fee: $2,990 per person



I thank DVIRC for all the hard work and detailed preparation it took to teach the Lean Champion processes. You have shaken up my way of thinking for which I am grateful. Lean Champion training certainly creates a uniqueness that stands out in any manufacturing process, I certainly will come back to DVIRC for future development. Thank you for guiding us throughout the Lean Champion educational process. It was educational and illuminating and I do appreciate the care your team took very much. - Bob Wiberg - VP, Penn Emblem

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Six Sigma Green BeltGreen Belt candidates will learn how to use project tools that support the Define, Measure, Analyze, Improve, and Control (DMAIC) methodology with an emphasis on learning methods and graphing tools – such as fishbone diagrams, project charters and mindmaps. Every candidate identifies an actual project to work on to enhance learning. This project also provides an immediate return on investment to the company. Green Belt projects typically net more than $50,000 of measurable benefit. At the end of the 10 day training program and after successful project completion, participants are certified Green Belts, effective team leaders and continuous improvement team members. We encourage Green Belt candidates to work in pairs on projects to provide a mutual support system that ensures more projects get completed.

Benefits• 100% Guarantee• Become competent with the tools used at each step of the DMAIC model by learning and applying each one to

your selected project• One on one coaching by Master Black Belt (MBB)• Single piece flow, “learn and apply” system for DMAIC• Schedule of 2 days of classroom work at a time allows for integration and application of learning, balance with

work commitments, and time for projects• Typical return on investment - more than $50,000


or




Only DVIRC guarantees a dollar for dollar return on investment for every completed Six Sigma project. This means if you follow the process laid out by our Master Black Belts, we will work with you until your project provides a value-added impact that is equal to or larger than initial investment in this program.

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Six Sigma Black BeltBlack Belt candidates learn how to analyze non-normal data and conduct Design-of-Experiments to improve process control and lower production costs. Graduates learn how to become capable leaders of larger teams and how to serve as a technical resource for your organization’s Green Belts. At the end of the 11 day training and after successful project completion, they are verified Black Belts.

Every Black Belt candidate chooses an actual project within their company to work on to reinforce the material learned. This project also provides an immediate return on investment to the company.

Typical Black Belt projects often net more than $100,000 of benefit! In some cases, millions of dollars of improvement have been generated due to finding “lost” capacity. In other cases, the benefit is in scrap reduction or reduction of customer lead times. Prerequisite: Six Sigma Green Belt Training

Benefits• 100% Guarantee• A comprehensive education of the Lean Six Sigma methodology and the DMAIC process• Work with and understand customer requirements• Enhance the capability of processes to exceed customer expectations• Identify projects and select project team members• Properly define, scope and work on Lean Six Sigma projects• Characterize a complex problem using the y= f(x) equation• Validate and collect data for effective decision-making• Train/mentor/coach Green Belts and project teams• Act as a catalyst for process improvement• Provide teams with ongoing support and leadership• Graduates receive a certification award during a graduation ceremony• Typical return on investment more than $100,000

Start Date: 02/09/2015 Time: 8:30 am - 4:30 pmLocation: DVIRC, NE Philadelphia Fee: $4,350 per person Groups discounts available for 4 or more. Call 215-552-3827 for details.


Only DVIRC guarantees a dollar for dollar return on investment for every completed Six Sigma project. This means if you follow the process laid out by our Master Black Belts, we will work with you until your project provides a value-added impact that is equal to or larger than initial investment in this program.

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Value Stream Mapping, A3 Thinking & Principles of Lean (2 days)

Day 1Value Stream Mapping - Whether a product is being produced or a service rendered, a value stream exists. Value Stream Maps provide a “birds-eye” view of the current steps in a process, from beginning to end, essentially providing a blueprint for a Lean Transformation. Mapping is a critical initial step in deploying a Lean business strategy because it clearly shows where the process could be improved through the application of other Lean techniques. This workshop shows you how to create and apply this fundamental and critical tool.

A3 Thinking - Once you have a visual representation of the improvement areas using a Value Stream Map, specific issues can be addressed using the A3 problem-solving method. Based on W. Edwards Deming’s method of P-D-C-A (Plan, Do, Check, Act), A3 requires a team to confine their problem/solution discussion to what will fit on an 11” x 17” sheet of paper, making simplicity and brevity key. The workshop will demonstrate that A3 is a way of thinking – not a report-writing methodology. Participants will learn the steps of effectively implementing the P-D-C-A cycle while building a report that reflects the results of the cycle. Students should bring a problem to class to use during the exercises and take back a solution to be implemented.

Day 2 Principles of Lean - This hands-on workshop focuses on the basic principles of Lean. Attendees will have an opportu-nity to experience how Lean principles are applied in a simulated production environment. The workshop simulation guides attendees through the transition from a traditional manufacturing approach to that of a Lean environment. Participants will see how waste is eliminated, productivity is increased, and companies can gain a competitive edge in the marketplace, while reducing costs and improving cash flow. Attendees will leave this workshop with a good understanding of how Lean concepts enhance performance for any type of organization.

Benefits• Clarify and visualize target areas for improvement• Learn how Value Stream Mapping can be used in all

areas of your enterprise• Learn to implement A3 using a real problem from your

organization• Learn how to simplify problem analysis• Understand how to use P-D-C-A (Plan-Do-Check-Act)• Formalize a plan and document problem-solving steps• Develop problem solvers within your organization• Gain an understanding of Lean and its advantages• Learn how to identify and eliminate non-value-added activities

Start Dates & Training Locations:DVIRC, NE Phila Hilton Garden Inn Ft. Washington CCEDC DVIRC, NE Phila09/11 - 9/12/2014 12/04 - 12/05/2014 02/05 - 02/06/2015 03/12 - 03/13/2015

Time: 8:30 am - 4:30 pm Fee: $495 per person


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Root Cause Analysis & Mind Mapping

Mind Mapping allows people to more clearly understand a problem. Root Cause analysis forms a methodology for finding and correcting the most important reasons for performance problems. This combination allows an individual to “see the whole” of a problem and fix it so it stays fixed. Attendees will learn to use Mind Mapping to summarize a project, subject or problem. The summary allows all of the factors to be visualized and their relationships understood. Attendees will then learn to use Root Cause tools to dig beyond typical initial answers, get to the true causes and find solutions to problems.

Problem Identification• SIPOC (a method to define and document

Suppliers, Inputs, Process, Outputs, and Customers)

• 5 Whys (a question-asking method used to explore cause/effect relationships)

Problem Correction/Prevention• Ishikawa (Fishbone) Diagrams• Cause and Effect Matrix• Tools for Corrective Action and Preventive Action

(CAPA)• Benefit-Effort Matrix• Standard Work• Poka-yoke (a device to prevent defect production)

Students should bring a problem to class to use during the exercises. At the end of class, solutions can be taken back to the workplace and implemented.

Benefits• Gain clarity in identifying problems• Pinpoint the true causes of problems• Develop methodologies for fixing problems

Dates & Training Locations:DVIRC, NE Phila Hilton Garden Inn Ft. Washington CCEDC DVIRC, NE Phila

10/10/2014 01/09/2015 03/06/2015 04/10/2015



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Teaming and Standard Work

Teaming – In today’s competitive world, organizations are depending upon all employees to participate in their search for excellence. This search requires a team effort. However, many individuals have difficulty performing in a team environment. The teaming workshop helps describe the teaming process, stages of development, and characteristics of high-performance teams. Participants will learn their team player style and how best to utilize their key attributes in a team environment.

Standard Work – helps eliminate wasted time and effort in any process – from manufacturing to assembly to information flow. This workshop will help employees deconstruct a work task and look at each step involved in that task. Each step is reviewed for potential optimization or elimination. The goal is to define the best known way to effectively and efficiently perform an activity so that waste can be eliminated. By eliminating waste, time, cost and manpower can be maximized. Participants of this workshop will learn the key steps in developing, implementing and sustaining Standard Work.

Benefits• Enhance productivity by simplifying work processes• Improve quality and consistency by reducing variability through documented processes• Enhance cost effectiveness by reducing wasted time, man hours and materials• Simplify training of new workers• Provide a foundation for continuous improvement• Understand the teaming process• Build better teams by understanding team player styles• Optimize team effectiveness by learning to best utilize team player attributes


10/24/2014 01/16/2015 03/20/2015 04/16/2015



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Managing Change and Workplace Organization (5S)

To be successful in implementing a Lean Transformation, executives and managers must understand how to manage change. At the same time, employees must understand the reasons for change and their role in the transformation. This workshop will help managers stimulate action, build velocity, and sustain momentum. It will also help participants understand the change process, discover how team members respond to change, and recognize the needs of team members during the change process.

5S is a system for creating a visual workplace - a work environment that is self-explaining, self-ordering, and self-improving. The steps involved in the 5S system include sort, set in order, shine, standardize and sustain. This hands-on workshop will include a simulation that allows all participants to learn and apply the 5S system.

Benefits• Learn how to plan for change• Become familiar with multiple tools for managing change• Gain new perspectives on how to be effective during change• Learn proven tips and techniques for sustaining change• Learn how to make problem conditions visual• Develop a systemic approach to workplace organization• Learn how to use 5S to generate gains in productivity and safety


11/07/2014 01/30/2015 04/10/2015 05/01/2015



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Changeover Reduction

Many organizations have achieved 75 percent or better reduction in their changeovers – often with low-cost/no-cost solutions. This workshop will show you how this is accomplished. The methods are based on the pioneering work of Dr. Shigeo Shingo and his SMED (Single Minute Exchange of Dies) principles. The workshop utilizes a fun NASCAR pit crew simulation where team members apply their new training skills.

BenefitsLearn how faster changeovers can:

• Reduce lead times• Reduce inventory levels• Reveal hidden capacity


12/05/2014 02/27/2015 05/01/2015 05/29/2015


Applying Lean Through The Enterprise

Flow represents the efficiency by which customer interest is turned into customer satisfaction. By this definition, flow encompasses all areas of a business, not just production. To achieve maximum gain, flow must occur across the Lean enterprise. Often, the impediment to flow and to improved business performance exists in areas other than production.

During this workshop, you’ll learn how Lean concepts apply to the non-production areas such as procurement, ac-counting, and order processing. This workshop is structured around a case study.

Date: 02/27/2015 Time: 8:30 am - 4:30 pmLocation: DVIRC, NE Philadelphia Fee: $325 per person


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Total Productive Maintenance & Workplace Safety (2 days)

Total Productive Maintenance (TPM) is a production-driven improvement methodology that is designed to optimize equipment reliability and ensure efficient management of plant assets through the use of employee involvement and empowerment, linking manufacturing, maintenance and engineering. TPM means tapping into the “hidden capacity” of unreliable and ineffective equipment. Learn how manufacturers have improved productivity, quality, customer service, and safety levels by reducing unplanned downtime as much as 40%-60% through this operator-based maintenance. The program emphasizes employee involvement by focusing on workplace safety using Lean methodologies and thought processes to eliminate workplace hazards, while improving product flow. Helps to improve safety and profitability at the same time..

Date: 09/08-09/09/2014 Time: 8:30 am - 4:30 pmLocation: DVIRC, NE Philadelphia Fee: $775 per person

or

Date: 04/28-4/29/2015 Time: 8:30 am - 4:30 pm

Location: DVIRC, NE Philadelphia Fee: $775 per person

Lean Daily Management & Lean Leadership (2 days)

Capturing the right measures is of vital importance to the success of your Lean transformation. With the right measures in place you can build and sustain momentum and win the support you need. With the wrong measures in place, you are falling on your sword.

During this workshop you will learn an array of tools and techniques for evaluating your Lean initiatives. You’ll walk away with new tools in your tool belt and an understanding of when and how to use them.


or



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The Facilitator Workshop (2 days)

Nearly every competitive organization today uses teams to continually improve processes in search of excellence. Effec-tive facilitation can transform an average team into a high-performing, highly-successful team. This workshop will enable participants to experience the roles and techniques of facilitation as they are learned. Participants will facilitate small group activities and will receive detailed feedback and coaching after each performance.

Benefits

• Learn different decision-making approaches• Handle disruptive meeting behavior• Get input from all attendees by using a variety of participation techniques• Plan a productive meeting

Date: 03/10- 3/11/2015 Time: 8:30 am - 4:30 pmLocation: DVIRC, NE Philadelphia Fee: $695 per person

Pull Kanban and DMAIC

Achieving shop floor control of inventory and production scheduling without the aid of MRP is the hallmark of pull signals. When used correctly, pull signals can bring order from chaos by linking producing and consuming processes while reducing WIP by up to 50%. This workshop teaches participants how to design and implement a visual customer-driven pull material replenishment system. You’ll learn how to implement repetitive pull systems, set up point-of-use material storage, interface with planning systems, and set lot sizes with capacity. As part of this workshop we will also introduce you to the DMAIC methodology (Define, Measure, Analyze, Improve, Control) and show you how it applies to Lean processes.



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Toyota KataAre you searching for the answer to, “How can our continuous improvement process survive and thrive?” Toyota Kata addresses this challenge providing the framework for a sustainable problem solving culture incorporating targeted experimentation and personal learning.

The workshop is designed for anyone with a fundamental understanding or continuous improvement and is particularly helpful for organizational leaders with a desire to facilitate positive continuous improvement, including CEO’s, Managers, Supervisors, Lean Champions and Facilitators.

In this workshop, you will learn about two specific behavior routines, or Kata. First, Improvement Kata is a repeating routine of establishing challenging target conditions, working step-by-step through obstacles and learning from problems encountered along the way. Second, Coaching Kata is a pattern of teaching improvement Kata to employees at every level, ensuring that it permeates their thinking and actions. Participation in the Improvement Kata simulation makes it easy to understand how the Toyota Kata trajectory components come together. The interactive simulation brings Kata “to life” as team members PDCA (Plan, Do, Check, Act) their way through the Kata process en route toward meeting challenging target conditions.

Benefits • Learn to move from an “event driven” culture to a “daily driven” culture that allows for rapid response to meet the

changing demands of the marketplace• Develop people through the Coaching Kata• Establish a clear understanding of Current Conditions • Define short-term Target Conditions• Increase ability to effectively communicate an organizational Vision & Strategy • Learn to drive sustainable results• Improve employee engagement

Date: 09/19/2014 Time: 8:30 am - 4:30 pmLocation: DVIRC, NE Philadelphia Fee: $340 per person (price include a copy of the book “Toyota Kata” by Mark Rother)

Good Manufacturing Practices (GMP 101)

This workshop is an excellent orientation to anyone new to the food, drug or life sciences industry, or as a great refresher for an experienced professional. We will focus on the purpose of the GMP regulations by looking at the history of how they came to be, and the specific events that have caused regulations to be written. From this we will review the key goals of the GMP regulations and the role of the FDA in enforcing these regulations. You’ll know what the FDA is looking for when they come knocking on your door.

Benefits• Address FDA expectation of continuous and on-going GMP training• Understand the goals of the regulations by learning where they come from• Remember the key goals of GMPs• Recognize the FDA’s role in ensuring quality of products in the food, drug or life sciences industry• Know what to expect during an FDA Inspection

Date: 10/14/2014 Time: 8:30 am - 12:00 noonLocation: DVIRC, NE Philadelphia Fee: $250 per person


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Supply Chain Strategy Leadership Overview

This half-day event is intended for manufacturers interested in learning how to create a stronger base of manufacturing through Supply Chain Optimization.

The strength of U.S. manufacturing is critical to the health of our global economy, and the effectiveness of supply chains is at the core of that health and growth. This overview is intended to demonstrate the benefits and the unique approach today’s manufacturers can take in order to create stronger supply chains that function at advanced levels.

This program is being rolled out nationally was developed by the National Institute of Standards and Technology Manufacturing Extension Partnership (NIST MEP) with a team from 5 leading MEP Centers. This is a proven model that has been deployed in companies like Volvo, Syn Strand, Norfolk Navy Yard, and many others.

Objectives Of The Program• Demonstrate the enemies of supply chain effectiveness including destabilizing effects of dependency, variation,

lack of supply chain visibility and forecast inaccuracy• Provide an understanding of MEP’s Supply Chain Optimization process• Introduction to a roadmap intended to guide companies towards improved collaboration and supply chain

integration

The Following Key Educational Area Will Be Covered• Examine the strategic implications of a poorly functioning supply chain• Contrast or compare the attributes of supply chain development vs optimization• Overview of supply chain fundamentals• Introduction to application of Constraint Theory to supply chains• Interactive simulation demonstrating the Bullwhip Effect on supply chains• Introduction to the MEP Supply Chain Optimization methodology and roadmap• Discussion of supply chain successes and lessons learned

After this half-day session you will understand the advantages of incorporating a strategic approach to supply chain management.

Date: 04/14/2015 Time: 8:30 am - 12:00 noonLocation: DVIRC, NE Philadelphia Fee: $225 per person


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ORGANIZATIONAL LEARNING CERTIFICATIONS & WORKSHOPS

If you are not sure about which of our development programs is right for you, here are some ideas to help guide your thinking. The classes build on each other, so taking them in order is ideal, however there is enough review of the critical concepts in each to allow you to start at the current level for your career. Take Supervisor Training if you are currently being considered for (or considering) a supervisory position, you have recently been promoted to the role of supervisor, or you have been supervising people but your only formal training has been the school of hard knocks. Take the Management Development Certification program if you have experience with people reporting to you, including professional staff or line supervisors, or are preparing to make that kind of a career move. You may also be ready for Management Development if you have completed the Supervisor Training and have had time to practice and master your skills. Take Leadership Development (coming soon) when you find yourself in a position to be leading others be-yond the performance of routine tasks. This includes helping them to personalize and implement the vision of the organization, influencing people that you do not have positional authority over, and serving as a resource to other leaders within the organization.

Supervisor Training

Successfully making the transition from being a great technical performer to being a great supervisor requires learning how to stop doing the work that earned that promotion and start doing the work of a supervisor. This workshop is a foundational component of professional development and introduces many of the key skills a supervisor needs including the things that matter most when it comes to motivating others, how to delegate successfully, when and how to give productive feedback.

Benefits

• Understand what you can and cannot expect as a supervisor• Learn different leadership styles, and how to determine which style will work best with different individuals• Create a plan for effective delegation that supports the success of the workforce• Learn to provide coaching and feedback that unlocks the potential in all employees


or


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Management Development Certification

Every supervisor has untapped potential. Realizing and optimizing that potential is the challenge. The DVIRC Certification for Supervisors, First Level Managers, Team Leaders, and Group Leaders provides many of the tools needed to handle increasingly complex performance issues present in today’s organizations. With an emphasis on the leader’s role in creating accountability and sustaining standard work, this process reinforces leadership skills needed for an environment where continuous improvement is ongoing. Our hands-on learning process is designed to deliver quick results and is enhanced by open discussion of real-world problems and complex personnel issues common to many manufacturers. Responsiveness to customers is a key competitive advantage for companies in today’s market. The Leadership Team is an essential link between customer’s needs and the end product. To create a high-performance environment, the ability to use collaborative skills is essential. The Management Development Certification provides skill enhancing practice in a collaborative, problem solving approach.

Benefits

• Motivate your workforce to higher levels of performance • Reduce costly turnover by building supportive workplace relationships• Alleviate disputes with conflict resolution tactics that foster willing cooperation• Solve problems more effectively and minimize costly mistakes• Create win/win solutions• Build a winning team• Give employees helpful feedback• Utilize effective techniques to coach for effective performance• Perfect timing for a variety of shift schedules

9 Half-Day Sessions (every other week)

1. Role of a Leader2. Fundamentals of High Performance Teams3. Employee Engagement & Coaching4. Goal Setting5. Solving Problems & Handling Conflict6. Running Effective Meetings7. Managing Change8. EEO and Staffing9. Program Summary and Participant Application

Start Date: 02/04/2015 Time: 10:00 am - 2:30 pmLocation: DVIRC, NE Philadelphia Fee: $1250 per person

Groups discounts available for 4 or more. Call 215-552-3827 for details

This course helped me think about what management and leadership really is... It changed me from a person who managed problems to a person who is a leader of teams that manage solutions. - James McGuire - Supervisor, Merit Medical

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Employee Engagement

Engaged employees have a significant impact on bottom line results. In fact, firms that have higher levels of engaged employees are 18% more productive and 16% more profitable. Yet 70% of American workers are “not engaged” according to a recent Gallup Poll.

As a result, the less engaged they are, the more likely they are to leave. Key employee turnover can be a major setback for a business and quite costly. As part of this workshop, you and your direct reports will complete an on-line assessment that will diagnose your current employee engagement levels.

Then we will work on understanding what is driving the engagement levels and create an action plan to maintain or improve the engagement as appropriate. As a leader, you have the most significant influence over how engaged the people that work for you are. Learn if you are doing everything you can to maximize that engagement.

With the improving economy, there are many who expect to see increasing turnover rates as more opportunities come into existence. Make sure that your best people aren’t interested in these new opportunities.

Benefits

• Learn what employee engagement really means• Identify the difference between engaged and non-engaged employees• Learn why employee engagement is so important to the business• Review the current level of employee engagement within your area of influence• Find out how your behaviors and communication style can impact employee engagement• Learn what you can do to maximize the engagement of the people that report to you• Identify the things that you are doing that might be hurting the engagement of your staff


or


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Taking Flight with DISC

Based on the DISC personality profile, the Taking Flight with DISC session will keep participants highly engaged as they learn about the most interesting topic of all…themselves! Participants discover their own behavioral style, as well as why they click with some and clank with others. A recent study revealed that 83% of those who scored high on self-awareness were also rated as top performers. Only 2% of bottom-performers scored high on self-awareness. Self-aware people (those who understand their strengths and weaknesses) are far more likely to be successful….and DISC helps to increase self-awareness.

This training session is ideal for managers seeking to lead more effectively and for teams that want to achieve higher performance levels. There is also a significant benefit for teams to attend this session as a unit and for those that do, pricing will be discounted. By revealing the power of style in their everyday lives, participants learn strategies for how to get the most out of their native strengths and improve relationships at every level. The respect, teamwork, and trust fostered by this approach establish an environment in which all team members can thrive. DISC is truly an investment in understanding and managing differences.

Benefits• Understand and value differences in others • Identify ways to improve relationships and performance• Reduce conflict and stress • Build trust and respect between team members • Improve team communication and morale • Create a workplace culture that drives results

Additional Session takeaways• A personalized behavior style report • A DISC Reminder Card that captures key DISC principles• All participants also receive a copy of Taking Flight!: Master the Four Behavioral Styles and Transform Your Ca-

reer, Your Relationships, Your Life by Merrick Rosenberg


or


(Groups of 4-6 from the same company receive a 10% discount)(Groups of 7-9 from the same company receive a 15% discount)

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Leverage Communication & Learning Styles Did you ever wonder why it is easy to communicate with some people and much harder to communicate with others? In today’s business world it is ever so critical to be a strong communicator.

This half-day workshop will help you to recognize that a “one size fits all” style of communication is ineffective. Learn how to utilize and identify different communication styles (auditory, visual, and kinesthetic) to enhance your delivery and engage others.

At the onset of this class you will be asked to complete a Neurolinguistic Communication Profile. This tool is used to assess your preferred ways of communicating and will help you develop a profile of your communication style. Specifically you will develop a profile of your patterns of taking in information, thinking, and expressing yourself. This knowledge will help you to increase your flexibility in working with others and improve your communication and learning.

Benefits• Improve your communications and be more in tune with others while learning your own communication style• Learn that your dominant style may be very different from others• Learn to adjust your communication style to achieve better outcomes • Improved listening and gain the ability to recognize cues from others• Share best practices with others in an interactive session



Preparing, Developing and Delivering Effective Presentations

Businesses rely on presentations for many things today, so the better your presentation skills, the better your chances of success. Whether the issue is fear of public speaking, how to use PowerPoint, or how to craft a compelling message, you can learn how to use the tools to ensure your success. This class is designed to help participants enhance their basic skills for facilitating meetings and/or creating formal presentations that include a close with a call to action.

Using before and after videotape of your presentation, you can see your strengths, your areas for improvement and your progress, as well as developing a methodology you can use to improve your skills and consistently craft effective presentations.

Benefits• Learn how to define the scope of your presentation and determine the needs of your audience• Enhance your skills to better engage and inspire your audience • Learn how to convey and deliver your message with structure, clarity and consistency• Learn how to use PowerPoint to enhance rather than detract from your presentation• Build your confidence when preparing and delivering presentations• Be prepared to handle awkwardness during Q & A

Date: 01/14/2015 - 1/15/2015 Time: 8:30 am - 4:00 pmLocation: DVIRC, NE Philadelphia Fee: $510 per person

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Costing Work Centers and Operations This half-day workshop will teach participants how to update work center costing so that quotes have maximum profit margins and are marketplace competitive. We will walk you step by step through the activities required to translate your company’s financial information into accurate costs that become winning quotes. Learn the process that over 100 area manufacturers have followed to help them price their products and quote jobs successfully.

Benefits• Learn to calculate the full cost of employees and how to group or allocate them to avoid using factory-wide rates

for direct labor• Recognize the economic value of older equipment that is used every day but has no depreciation expense on

the financial statements• Segregate overhead to cost categories that are most relevant to how the company works• Understand the impact of fixed and variable expenses on overhead allocation• Combine these cost categories as they apply to the different products and jobs that you quote so that

marketplace competitive margins can be optimized

We will provide a pre-formatted sample spreadsheet for you to follow on your laptop, tablet or on our screen. This sample company will illustrate the key calculations that you will be making to create the work center rates that will support successful quoting.


or

Date: 05/19/2015 Time: 8:30 am - 12:00 pmLocation: CCEDC Fee: $195 per person

ISO Internal Auditor (2 days)

Once you’ve achieved ISO Certification, it’s imperative to maintain effective quality processes and good business practices. Internal audits will keep you on track. This workshop will prepare you to audit your operations accurately. You’ll benefit from an in-depth introduction to the ISO Standard and become familiar with critical audit requirements. We’ll guide you through the audit process and provide instruction on how to prepare an audit plan, conduct opening meetings, audit documents and records, document your findings, hold a closing meeting and write the audit report.

Benefits• Reduce quality problems by maintaining good process controls• Retain your ISO Certification• Grow your business with consistently good business practices


or


FINANCIAL & QUALITY WORKSHOPS

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Additive Manufacturing (3D Printing) Composite Technology

The Technology Immersion courses will introduce participants to the principles and practices of modern manufacturing methods focusing on composite materials and 3D printing technologies. In both tracks, participants will also be introduced to materials selection methodologies associated with these technology areas.

Curriculum Overview and Description

The Technology Immersion courses are three-day programs that provide intensive hands-on work and instruction in a technology lab and classroom setting where participants will be “immersed” into the technology with real world advanced manufacturing applications.

The Technology Immersion Course offers two tracks: 3D Printing or Composites Technology.

The Advanced Manufacturing Technology Immersion Courses are funded by a grant provided by the U.S. Department of Labor Employment and Training Administration and in cooperation with our Advanced Manufacturing Accelerator Partners.

ADVANCED MANUFACTURING TECHNOLOGYIMMERSION COURSES

Accelerator Partners:

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Composites Technology Track

The Composite Technology track will provide an introduction to composite materials and composite processing techniques, followed by a survey of composite part design and composite applications. Each day will include both classroom and laboratory sessions.

During the laboratory sessions, participants will design a part with composite software, make the part and then test the part to verify that the part meets the design specifications.

All courses will be taught by University of Delaware Composite Center Staff.

Date: 09/23-09/25/2014 Time: 8:30 am - 4:30 pmDate: 11/11-11/13/2014 Time: 8:30 am - 4:30 pmDate: 01/13-01/15/2015 Time: 8:30 am - 4:30 pmDate: 03/17-03/19/2015 Time: 8:30 am - 4:30 pm

Location: University of Delaware, Center for Fee: No Cost Composite Materials

Additive Manufacturing (3D Printing) Track

The additive manufacturing track will provide an introduction to additive processes and additive manufacturing techniques, followed by a survey of part design, applications and equipment for additive manufacturing. Each day will include both classroom and laboratory sessions.

During the laboratory sessions, participants will design a part using CAD software, make the part and test a prototype part using additive manufacturing equipment.

All courses will be taught by Dr. Evan Malone, Ph.D., President of NextFab and his team of instructors.

Date: 09/08-09/10/2014 Time: 9:00 am - 4:30 pm

Date: 10/6-10/08/2015 Time: 9:00 am - 4:30 pm

Date: 02/09-02/11/2015 Time: 9:00 am - 4:30 pm

Location: NextFab Fee: No Cost

ADVANCED MANUFACTURING TECHNOLOGYIMMERSION COURSES

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Intro To 3D PrintingWho should attend: Product designers, engineers, marketing professionals (No previous 3D printing experience required)

Participants will learn• 3 Major 3D printing technologies• Full-color inkjet gypsum printing based on the ZCorp• Fused Deposition Modeling (FDM) based on the Stratasys• High-resolution inkjet, UV cured printing based on the ProJet• Post processing considerations and techniques• Geometry driven design considerations / Application driven design considerations• 3D Printing file preparation process• Examples created in SolidWorks 2014 and Google Sketchup• Pricing and print-time example for samples shown in session to help the audience understand how much time

and money they would expect to spend when iterating a concept or performing a small production run

What you’ll walk away with• An understanding of how 3D printing works, and its capabilities and limitations• An appreciation of how quickly and inexpensively a product can be developed• An understanding of when 3D printing is suitable as a direct manufacturing process

Date: 10/21/2014 Time: 9:00 am - 12:00 pmLocation: DVIRC, The Navy Yard Fee: $250 per person

Intro To 3D ScanningWho should attend: Product designers, engineers, marketing professionals (No previous 3D printing experience required)

Participants will learn• 3D scanning capabilities and limitations • Application examples that utilize digital fabrication • Physical object scanning preparation and process • Typical software workflows used in the scanning process and types of post-processing that can be needed

What you’ll walk away with• An understanding of how 3D scanning works • Ways 3D scanning can be used to develop design concepts and be used for reverse engineering

Date: 10/21/2014 Time: 1:00 pm - 4:00 pmLocation: DVIRC, The Navy Yard Fee: $250 per person

ADVANCED MANUFACTURING TECHNOLOGYWORKSHOPS

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Intro To CAD & Digital FabricationWho should attend: Product designers, engineers, (No previous 3D printing experience required)

Participants will learn• Typical tools used to capture and visualize product geometries • Methods of modern manufacturing embodied at NextFab • 2D and 3D geometries • Observe outputs of digital fabrication produced on a large format printer, laser cutter, a 3D printer, a CNC router

and milling center

What you’ll walk away with• Understanding of the capabilities and kinds of features that can be created with digital fabrication tools • Knowledge of the tools used for creating 2D and 3D objects, targeted for specific processes • An understanding of how digital design and fabrication can speed up the product development process,

producing high quality, consistent results

Date: 10/24/2014 Time: 9:00 am - 12:00 pmLocation: DVIRC, The Navy Yard Fee: $250 per person

ADVANCED MANUFACTURING TECHNOLOGYWORKSHOPS

Registration Information

You can register by visiting www.dvirc.org or calling 215-552-3827.

Breakfast & lunch are provided in each of our full day workshops and certifications. Breakfast is provided for the half-day workshops.

Training Locations

DVIRC, NE Philadelphia2905 Southampton RoadPhiladelphia, PA 19154

DVIRC, The Navy YardBuilding 100 Innovation Center4801 S. Broad StreetPhiladelphia, PA 19112

Hilton Garden Inn Ft. Washington530 Pennsylvania AvenueFort Washington, PA 19034

CCEDC (Chester County Economic Development Council)Eagleview Corporate Center737 Constitution DriveExton, PA 19341

NextFab2025 Washington AvenuePhiladelphia, PA 19146

University of DelawareThe Center for Composite Materials202 Composites Manufacturing Science Laboratory Delaware Avenue & Academy StreetNewark, DE 19716

DVIRC is an affiliate of the Industrial Resource Center (IRC) Network, Pennsylvania Department of Community and Economic Development (DCED) and The National Institute

of Standards and Technology’s (NIST) Manufacturing Extension Partnership (MEP) program, U.S. Department of Commerce.

DVIRC, NE Philadelphia2905 Southampton RoadPhiladelphia, PA 19154

DVIRC, The Navy Yard4801 S. Broad Street, Suite 100

Philadelphia, PA 19112

(215) 464-8550 / www.dvirc.org

Documents

2014 - 2015 Manufacturing Training & Course Guide … · 2014 - 2015 Manufacturing Training & Course Guide ... Pull Kanban & DMAIC ... This day and a half seminar brings together