2014 2 315308 Ent Systems EXAM Midterm With KEY

Ajman University of Science and Technology College of Information Technology

1st Semester 2014/2015

Enterprises Systems (315308)

Midterm Exam

Lecturer: Dr. Abdul Naeem Shaikh Date: Wed. Mar. 18, 2015

Student Id: Total Marks: 20

Student Name: Time Allowed: 60 Minutes

Please Fill-in the Following Answers Table with your Choice of Answer (Alphabet) for

each Question.

ANSWER TABLE for T/F and MCQ Questions

Question

No:

Answer

(Alphabet)

Question

No:

Answer

(Alphabet)

Question

No:

Answer

(Alphabet)

Question

No:

Answer

(Alphabet)

1 A 16 A 31 B 46 B

2 A 17 A 32 A 47 D

3 B 18 A 33 B 48 C

4 A 19 A 34 B 49 A

5 A 20 A 35 A 50 D

6 A 21 A 36 B 51 E

7 A 22 B 37 B 52 B

8 B 23 A 38 A 53 D

9 A 24 A 39 A 54 E

10 B 25 A 40 A 55 C

11 A 26 B 41 A 56 D

12 B 27 A 42 B 57 D

13 A 28 A 43 B 58 D

14 A 29 A 44 A 59 E

15 B 30 A 45 C 60 B

315308: Enterprise Systems Midterm Exam Page 2


TRUE-FALSE Questions

Question #1: A collection of activities that takes one or more kinds of input and creates an output

that is of value to the customer is called a business process.

a) True

b) False

Choose the most appropriate answer and write your answer inside the Answers Table.

Question #2: Enterprise Resource Planning programs are core software used by companies to

coordinate information in every area of the business.

a) True

b) False


Question #3: Sales forecasts are historical records of sales.

a) True

b) False


Question #4: The business functions of financial accounting, cost allocation and control, planning

and budgeting, and cash-flow management take place in the Accounting and Finance functional

area of operation.

a) True

b) False


Question #5: An information system includes the computers, people, procedures, and software that

store, organize, and deliver information.

a) True

b) False


Question #6: One example of the business function that happens in the human resource area of

operation would be Employee Training.

a) True

b) False


Question #7: A shortfall of raw materials is known as a stock-out.

a) True

b) False



Question #8: Information systems designed so that functional areas share data are called

unintegrated information systems.

a) True

b) False


Question #9: To avoid stockouts, manufacturers might carry extra raw materials known as safety-

stock.

a) True

b) False


Question #10: The functional model of business and management was useful for decades and is

still the current school of thought.

a) True

b) False


Question #11: SAPs goal was to develop a standard software product that could be configured to

meet the needs of each company.

a) True

b) False


Question #12: Closed architecture encourages software companies to develop add-on software

products that can be integrated with existing software, such as SAPs R/3.

a) True

b) False


Question #13: A central-local computer arrangement is called client-server architecture.

a) True

b) False


Question #14: Scalability means that the capacity of a piece of equipment can be increased by

adding new hardware.

a) True

b) False



Question #15: The software that holds that data in an organized fashion, and that allows for the

easy retrieval of data, is the Silos.

a) True

b) False


Question #16: Material Requirements Planning software allows a plant manager to plan

production and raw materials requirements by working backward from the sales forecast.

a) True

b) False


Question #17: Electronic Data Interchange is the direct computer-to-computer exchange of

standard business documents.

a) True

b) False


Question #18: Originally, in English, SAP was an acronym for Systems Analysis and Program

Development.

a) True

b) False


Question #19: The Sales and Distribution records sales orders and scheduled deliveries.

Information about the customer (pricing, address and shipping instructions, billing details, and so

on) is maintained and accessed from this module.

a) True

b) False


Question #20: When data are entered into the system, data in all related files in the central

database are automatically updated.

a) True

b) False


Question #21: R/3s design incorporates best practices, which means that R/3 designers choose the

best, most efficient ways in which business processes should be handled

a) True

b) False



Question #22: SAPs internal programming language is Visual Basic.

a) True

b) False


Question #23: Configuration help businesses customize the software to fit their unique needs

a) True

b) False


Question #24: An assessment of an investments project value that is calculated by dividing the

value of the projects benefits by the value of the projects cost is known as a return on investment.

a) True

b) False


Question #25: In SAP R/3, relatively permanent data about inventory is kept in the Material

Master Data table.

a) True

b) False


Question #26: In SAP R/3, relatively permanent data in the Material Master Data table is available

to only one module, the Materials Management module.

a) True

b) False


Question #27: In SAP R/3, relatively permanent data about customers is kept in the Customer

Master Data table.

a) True

b) False


Question #28: SAP R/3s system allows one to group customers, which is commonly known as an

"organizational structure".

a) True

b) False



Question #29: In SAP R/3 the electronic evidence of a transaction is called a document.

a) True

b) False


Question #30: In SAP R/3, the linked set of document numbers is called the "document flow".

a) True

b) False


Question #31: The first step in the SAP ERP sales and distribution process is the Sales Order

Processing step.

a) True

b) False


Question #32: Pricing can be set using condition techniques.

a) True

b) False


Question #33: Pricing cannot be set or configured in the SAP ERP system.

a) True

b) False


Question #34: The PO Number is a number assigned by a company to track orders in SAP ERP.

a) True

b) False


Question #35: Global ATP allows for searching of a particular product at multiple plants

worldwide.

a) True

b) False


Question #36: CRM software stands for Custom Resource Management; this is a specialized type

of ERP

a) True

b) False



Question #37: An inquiry in the SAP ERP system occurs in the Delivery step of the Sales and

Distribution cycle.

a) True

b) False


Question #38: Returned products to a company are processed more efficiently if the customer first

calls for a RMA

a) True

b) False


Question #39: In the SAP ERP system, delivery means releasing the documents that the

warehouse uses to pick, pack, and ship orders, rather than the traditional definition of transferring

goods.

a) True

b) False


Question #40: With on-demand CRM, the software and computer equipment reside with the CRM

provider; it is not installed in-house.

a) True

b) False


MCQ Questions

Question #41: Individual information systems for each functional area in a company are known as:

a) Silos.

b) Tubers.

c) Bagpipes.

d) Separated Systems.

e) Enterprise Resource Planning (ERP).


Question #42: In a process-oriented company, the flow of information and management activity is

________________________, in line with the flow of materials and products.

a) vertical through functions

b) horizontal across functions

c) horizontal from marketing and sales to inventory and production

d) vertical from top level management down through the hierarchical management structure

e) All of the above



Question #43: Which R/3 module records sales orders?

a) PP

b) SD

c) MM

d) QM

e) All of the above


Question #44: Which of the following modules in SAP ERP maintains production information?

a) PP

b) SD

c) MM

d) QM

e) All of the above


Question #45: The ______ module helps the company manage fixed-asset purchases (plant and

machinery) and related depreciation.

a) Product Planning

b) Plant Maintenance

c) Asset Management

d) Materials Management

e) All of the above


Question #46: A customer calls up to find out how much 1000 units of a product would cost. This

is an example of ____ in the sales and distribution process.

a) payment

b) presales activities

c) inventory sourcing

d) delivery and billing

e) sales order processing


Question #47: In SAP ERP the electronic evidence of a transaction is called a(n):

a) tag.

b) trail.

c) marker.

d) document

e) audit number



Question #48: A customer's order is checked to see if it can be produced and delivered by the

requested date. This is an example of ____ in the sales and distribution process.

a) payment






Question #49: A customer's remittance causes Cash to be debited and Accounts Receivable to be

credited. This is an example of ____ in the sales and distribution process.

a) payment






Question #50: A customer's documents are released to the warehouse so that the goods can be

gathered, packed and boxed. This is an example of ____ in the sales and distribution process.

a) payment






Question #51: A customer is granted a 10% price discount in a large order. This is an example of

an activity in ____ in the sales and distribution process.

a) payment






Question #52: In SAP ERP, the history of a transaction (such as a sales order) can be researched

by looking at its ____.

a) trail mix

b) document flow

c) transaction index

d) sales master data

e) material master data



Question #53: In the sales order process, there is a number used in the SAP ERP sales order that in

a paper process would be pre-printed on the sales document, usually in sequential number order.

Its assigned by the customer to the sales order. What is this number?

a) Billing Code

b) Customer ID

c) Material Number

d) Purchase Order Number

e) None of the above


Question #54: What kind of software can give top management an overview of a company's

complete relationship with a customer?

a) Denouement Software

b) Open Relationship Software

c) One to One Marketing Software

d) Supply Chain Management Software

e) Customer Relationship Management Software


Question #55: The ____ system communicates with SAP ERP, BW, and APO systems in

developing and executing its plans.

a) SSA

b) PPO

c) CRM

d) GUp


Question #56: Setting prices for customers can be very complex. SAP helps by offering a control

mechanism, called _________________, to determine how much to charge a given customer for a

given product.

a) fluctuation

b) price fixing

c) pricing variance

d) condition technique


Question #57: In ____ CRM, the software and equipment reside with the CRM provider; it is not

installed in-house.

a) ERP.

b) Internet

c) Walk-up

d) On-demand



Question #58: The SAP ERP system allows users to define various ways to group customers and

salespeople. These groups are called ____________________.

a) audit trails

b) master data

c) document flows

d) organizational structures

e) All of the above


Question #59: Which of the following is/are benefit(s) to CRM?

a) Lower costs.

b) Higher revenue.

c) Improved strategy and performance measurement.

d) Options (a) and (c)

e) Options (a), (b) and (c)


Question #60: What software can automatically route customers who contact the company to a

sales representative? Companies can use this software to forecast customer needs.

a) One-to-one marketing

b) Sales force automation

c) Marketing encyclopedias

d) Sales campaign management

e) All of the above


Documents

2014 2 315308 Ent Systems EXAM Midterm With KEY