2013 Training Calendar - FMM Institute/2013... · TIPS & TECHNIQUES FOR HANDlING CUSTOMER ... First Aid/Safety & Health ... DRAFTING ESSENTIA l HR lETTERS, FORMS,

FMM InstitutePerak(475427-W)

2013 Training Calendar

Centre forProfessional Development

FMM Institute was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on

January 12, 1999. This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrial nation.

Continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institute’s Certificate and Diploma courses in selected areas of industrial and management skills. FMM Institute obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Education on July 19, 2001 to offer Diploma and other higher level courses. Efforts are ongoing to offer Degree and Masters level courses specially designed to meet the Training Needs of the Manufacturers.

A wide range of training courses are also offered on an in-house basis. These include all the public courses as well as those that need to be specially customised to meet the training needs of specific industries. Course outlines and objectives are discussed with the companies and trainers will be selected to develop the courses accordingly. All in-house courses are packaged to be cost effective for companies with no compromise on the quality of the course and the desired result. FMM Institute is a registered Training Provider with Pembangunan Sumber Manusia berhad (PSMB).

FMM Institute, Perak is housed at Ipoh, Perak. It has 4 modern training rooms with a total seating capacity of 120 participants and one FMM Hall that can accommodate a total of 80 participants.

FMM’s vISIoNTo Make Malaysian Industries Globally Competitive

FMM’s quAlITy PolICyTotal Commitment to Service Excellence and quality

FMM Institute’s vISIoNTo be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in manufacturing practices and technology in tandem with the nation’s surge towards developed nation status.

FMM Institute’s oBJECTIvES• To meet the training needs of Malaysian

manufacturing companies by equipping their employees with the necessary skills and knowledge.

• organise events for dissemination of information.

• To promote maximum and effective utilisation of the Human Resource Development Fund (HRDF) in line with the evolution of technology and processes.

• To advocate and promote the importance of training in the manufacturing environment as Malaysia moves into high value-added and technology-intensive industries.

Corporate Profile

courses by category

AdministrationCONDUCTING MEETINGS WITHOUT TIME WASTING AND WRITING EFFECTIVE MINUTES

8

CREATING AND MAINTAINING AN EFFECTIVE FIlING AND RECORDS SySTEM

28

EFFECTIVE RECEPTION SKIllS FOR FRONTlINERS 17

EFFECTIVE TElEPHONE TECHNIQUES AND COURTESIES FOR EVERyONE

6

ESSENTIAl SKIllS FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTS

13

OFFICE ADMINISTRATION AND MANAGEMENT SKIllS FOR THE NEW ERA

17

PEMBENTUKAN KERANI yANG CEMERlANG 31

PENGURUSAN REKOD DAN FAIl yANG EFEKTIF 19

CommunicationART AND SKIllS OF DElIVERING EFFECTIVE PRESENTATIONS

24

EFFECTIVE LETTERs AND E-MAIL FOR BUsINEss ADVANTAGE

23

ESSENTIAl SPOKEN ENGlISH MADE EASy FOR OFFICE AND OPERATIONS STAFF

16

ESSENTIAl WRITTEN ENGlISH MADE EASy FOR OFFICE AND OPERATIONS STAFF

30

Customer Service/Sales/MarketingDEVElOPING EXCEllENT CUSTOMER RElATIONS AND SERVICE SKIllS

10

INCREASE SAlES By INCREASING VAlUE TO CUSTOMERS

18

INCREASE SAlES WITHOUT THE HARD SEll 28

MARKETING EFFECTIVENESS : MEASURING AND IMPROVING IT

9

MARKETING INNOVATION IN GENERATING SAlES 6

PROMOTE yOUR PRODUCTS IN THE MOST EFFECTIVE MANNER

24

SMART SEll, NOT HARD SEll: THE EFFECTIVE SEllING TECHNIQUE

14

TIPS & TECHNIQUES FOR HANDlING CUSTOMER COMPlAINTS

28

CustomsMAlAySIAN CUSTOMS IMPORT AND EXPORT POlICIES AND PROCEDURES

15

ThE A-z OF MALAysIAN CUsTOMs pOLICIEs AND PROCEDURES

25

Finance/AccountingADVANCED FINANCIAl ACCOUNTING PRACTICES AND PROCEDURES

31

COSTING MADE SIMPlE FOR PlANNING AND CONTROl 20

EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTION 23

ESSENTIAl SKIllS FOR ACCOUNTING PERSONNEl 32

FINANCIAl BUDGETS AND CREATIVE ACCOUNTING AS A POWERFUl MANAGEMENT TOOl

12

lATEST UPDATES OF MAlAySIAN FINANCIAl REPORTING STANDARDS

9

PRACTICAl GUIDE IN PREPARING AND MAINTAINING FUll SETS OF ACCOUNTS

19

ThE A-z OF MALAysIAN INCOME TAX 15

First Aid/Safety & HealthOCCUPATIONAl FIRST AID SKIllS AND CPR 14

PRACTICAl FIRST AID SKIllS AND CPR 17

TiTle page TiTle page

Jan-Dec 2013Training Calendar FMM institute Perak 1

courses by category

ForkliftDEVElOPING BEHAVIOURAl BASED SAFETy FOR FORKlIFT DRIVERS

13

MASTERING SAFE FORKlIFT DRIVING (CONDUCTED IN BAhAsA MALAysIA)

24

SAFE FORKlIFT DRIVING SKIllS 10

HousekeepingHOUSEKEEPING MANAGEMENT AT THE WORKPlACE: 6S 21

INTERNAl 6S AUDITING 22

Human ResourceBEHAVIOURAl BASED INTERVIEWING TECHNIQUES 13

BUIlDING DyNAMIC HUMAN RESOURCE ASSISTANTS/ClERKS

24

DRAFTING ESSENTIAl HR lETTERS, FORMS, POlICIES AND PROCEDURES MANUAl

18

ESSENTIAl KNOWlEDGE OF MAlAySIAN EMPlOyMENT lAWS

9

ESTABlISHING A COMPENSATION AND BENEFITS PACKAGE

7

ESTABlISHING KPIS TOWARDS EFFECTIVE PERFORMANCE MANAGEMENT

22

MISCONDUCT, DISCIPlINARy AND GRIEVANCES HANDlING, AND DOMESTIC INQUIRy PROCEDURES

23

NEW SECTION UNDER THE EMPlOyMENT ACT: COMBATING SEXUAl HARASSMENT

6

PERFORMANCE APPRAISAl MADE EASy: A COMPlETE GUIDE

27

PRACTICAl HUMAN RESOURCE MANAGEMENT SKIllS 15

Human Resources/TrainingKEMAhIRAN MENJALANKAN ‘ON-JOB TRAINING’ yANG BERKESAN

12

iSODEVELOpING MR’s sKILLs FOR sUCCEssFUL IsO IMPlEMENTATION

10

HACCP AND GMP: INGREDIENTS FOR FOOD SAFETy QUAlITy ASSURANCE

11

ISO 9001:2008 QUAlITy MANAGEMENT ESSENTIAlS 30

MAsTERING IsO 9001 : 2008 INTERNAL QUALITy AUDITING

21

QUALITy MANAGEMENT sysTEM (QMs) MODEL GENERATION

31

STEP By STEP ISO 9001 : 2008 QUAlITy SySTEM DOCUMENTATION

20

TECHNIQUES OF WRITING ISO NCRS / CARS EFFECTIVEly

26

UNDERSTANDING AND IMPlEMENTING ISO 9001:2008 15

laboratoryPENGENDAlIAN MAKMAl SECARA EFEKTIF 8

PRACTISING GOOD lABORATORy PRACTICES EFFECTIVEly

22

logisticEFFECTIVE lOGISTICS MANAGEMENT 7

logistic/Store/inventoryDESIGNING AND DEVElOPING AN EFFECTIVE STOCK CONTROl SySTEM

16

EFFECTIVE MATERIAlS HANDlING, PlANNING AND CONTROl

17


Jan-Dec 20132 Training Calendar FMM institute Perak

courses by category

EFFECTIVE STOCKTAKING, VAlUATION AND RECTIFyING SHORTFAllS AND PROBlEMS

29

INVENTORy AND STORES MANAGEMENT 14

OPERASI STOR DAN GUDANG 27

PENGIRAAN DAN PENIlAIAN STOK SECARA SISTEMATIK 19

logistic/WarehouseEFFECTIVE WAREHOUSE MANAGEMENT AND STORAGE MANAGEMENT

24

Maintenance7S MODEl FOR MAINTENANCE lEADERS 27

12 STEPS SCHEDUlE PlANNED MAINTENANCE 21

BEST lUBRICATION PRACTICES FOR MACHINERy AND EQUIPMENT

29

EFFECTIVE ROTATING EQUIPMENT OPERATIONS, MONITORING AND MAINTENANCE TECHNIQUES

18

MAKSIMAKAN KECEKAPAN PERAlATAN MElAlUI SElENGGARAAN PROAKTIF

12

PENyElENGGARAAN BERASAS MASA DAN KEADAAN 7

PRACTICAl HANDlING AND MAINTENANCE OF BOlTS, NUTS AND SCREWS

6

ROOT CAUSE FAIlURE ANAlySIS FOR MAINTENANCE 23

TEKNIK-TEKNIK pENyELENGGARAAN EFEKTIF UNTUK JURUTEKNIK

28

TOTAl PREVENTIVE MAINTENANCE 17

Maintenance/TechnicalEARTHING, lIGHTNING AND SURGE PROTECTION SySTEM

12

ENERGy AUDIT, ElECTRICAl SAFETy AND REPORT WRITING

19

ENERGy EFFICIENCy IN ElECTRICAl SySTEMS 16

MAINTENANCE AND TROUBlESHOOTING OF ElECTRICAl SUPPly CIRCUITS, RElAyS, CONTACTORS AND MOTORS

9

PRACTICAl APPROACH TO BOIlER OPERATION, MAINTENANCE AND MANAGEMENT

15

PRACTICAl GUIDE TO ElECTRICAl WIRING, INSPECTION, TROUBlESHOOTING AND REPAIRING

26

ManagementCREATING SySTEMATIC WORKPlACE MANAGEMENT TO SUSTAIN VISUAl CONTROl

32

DEVElOPING MIDDlE MANAGEMENT SKIllS FOR BREAKTHROUGH RESUlTS

12

DyNAMIC lEADERSHIP: COMMUNICATING WITH AUTHORITy AND ASSERTIVENESS IMPACT

15

EXCEllING AS A COMPETENT MANAGER 19

MANAGEMENT EXECUTION: DISCIPlINE OF GETTING THINGS DONE

25

MANAGEMENT TOOlS EXECUTIVES MUST KNOW TO GO FROM PAIN TO GAIN

6

MANAGING MUlTI TASKING: ESCAPING THE TIME TRAP

29

RApID pROBLEM-sOLVING FOR pRODUCING CREATIVE SOlUTIONS

10

WHy WHy ANAlySIS: MAKING SMART DECISIONS BASED ON ROOT CAUSE

13

People ManagementDElEGASI, PENGURUSAN MASA, KONFlIK DAN MENANGANI PEKERJA BERMASAlAH

29

GET THE BEST OUT OF PEOPlE By STRENGTHENING MANAGEMENT sKILLs (CONDUCTED IN MANDARIN)

22

KEPIMPINAN: SENI MEMPENGARUHI PEKERJA UNTUK MENINGKATKAN PRESTASI

8



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MANAGING EMPlOyEES VIA 5ES FOR HIGH ACHIEVEMENTS

26

MENGURUS KONFlIK SECARA POSITIF KEARAH MEWUJUDKAN KEHARMONIAN

27

MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN DAN PEMBENTUKAN KUMPUlAN KERJA

16

PENINGKATAN PRESTASI KERJA DAN MOTIVASI UNTUK PEKERJA

27

SIKAP KERJA POSITIF 18

Production/OperationsACHIEVING EXCEllENCE IN lEAN MANUFACTURING 21

CONTROllING CRITICAl FACTORS THAT SIGNIFICANTly AFFECT PROCESS PERFORMANCE

15

COST REDUCTION TECHNIQUES FOR MANUFACTURING OPERATION

31

EFFECTIVE & STRATEGIC PRODUCTION MANAGEMENT 26

ESSENTIAl FACTORy MANAGEMENT AND OPERATIONS SKIll

17

EXECUTION AND CONTROl OF PRODUCTION AND OPERATIONS MANAGEMENT

22

IMPROVE OPERATIONAl BOTTOM lINE AND PERFORMANCE WITH TOTAl PRODUCTIVITy

8

MANUFACTURING BEST PRACTICES FOR SHOPFlOOR IMPROVEMENT

8

MEASURING PRODUCTION OPERATIONS PERFORMANCE

30

PERANCANGAN DAN KAWAlAN PENGElUARAN UNTUK PENyElIA

13

PRACTICAl MANUFACTURING PRODUCTIVITy AND COST IMPROVEMENT PROCESS

11

PRODUCTION PlANNING, SCHEDUlING AND CONTROl FOR OPTIMAl FlOW CONTROl

20

REMOVING COMMUNICATION ROADBlOCKS THAT INFlUENCE PROCESS PERFORMANCE

10

TEKNIK–TEKNIK MENINGKATKAN pRODUKTIVITI 23

VISUAl FACTORy CONTROl TECHNIQUES FOR CONTINUAl IMPROVEMENT

14

PurchasingDEVElOPING EFFECTIVE PURCHASING ASSISTANTS/ClERKS

10

EFFECTIVE PROCUREMENT, PURCHASING, COST REDUCTION AND NEGOTIATION SKIllS FOR PROFITABlE GROWTH

21

EFFECTIVE PURCHASING MANAGEMENT FOR BUSINESS SUCCESS

26

EXCEllENCE IN MANAGING SUPPlIERS FOR COMPETITIVE ADVANTAGE

31

Quality7 AlAT QC DAN PERlAKSANAAN QC 14

7 QC TOOLs AND QUALITy CONTROL CIRCLE (QCC) 29

10 STEPS FOR INCORPORATING QUAlITy INTO A NEW PRODUCT / PROCESS

12

DESIGN OF EXPERIMENT FOR PROCESS OPTIMISATION 18

EFFECTIVE AND SUSTAINABlE CONTINUAl IMPROVEMENT TO VARIOUS ASPECTS OF WORK

28

EFFECTIVE STEPS IN SOlVING QUAlITy RElATED PROBlEMS

16

FAIlURE MODE AND EFFECT ANAlySIS 6

MASTER THE lATEST SySTEMS AND TECHNIQUES FOR IMPROVING QUAlITy

25

OpERATIONAL IMpLEMENTATION OF zERO DEFECTs PRINCIPlES

9

courses by categoryTiTle page TiTle page


PRACTICAl TOOlS AND TECHNIQUES FOR CONTINUOUS QUAlITy IMPROVEMENT

32

PREVENTATIVE MEASURES IN REJECT REDUCTION THROUGH STATISTICAl APPROACH

30

PROCESS CONTROl: MEASUREMENT AND CAlIBRATION TECHNIQUES

24

QUAlITy ASSURANCE FROM THE JAPANESE MASTERS 18

SAVE MONEy, SPEED UP PRODUCTION AND ElIMINATE WAsTE By pRIORITIzING QUALITy

26

TEKNIK KAWAlAN KUAlITI 19

Safety & HealthACCIDENT AND INCIDENT INVESTIGATION, RECORDING AND REpORTING (NADOpOD REGULATIONs)

29

ACCIDENT INVESTIGATION AND WORKPlACE INSPECTION

23

CHEMICAl AND SCHEDUlE WASTE MANAGEMENT 25

CONFINED SPACE ENTRy 20

DEVElOPING AND IMPlEMENTING A PRACTICAl SAFETy AND HEAlTH MANUAl

22

EFFECTIVE PREVENTION OF OCCUPATIONAl INJURIES AND IllNESSES

11

ERGONOMICS, CHEMICAl SAFETy, HEARING CONSERVATION AND EMERGENCy PlANNING

7

HIRARC IMPlEMENTATION WORKSHOP 19

MANAGING SAFETy AND HEAlTH AT WORK 8

OCCUPATIONAl SAFETy AND HEAlTH RISK MANAGEMENT

16

SAFETy MANAGEMENT FOR EXECUTIVES AND SUPERVISORS

32

UNlOCKING THE KEyS TO PlANT SAFETy AUDIT 27

SecurityKEMAHIRAN PENGAWAl KESElAMATAN yANG BERKESAN

14

ShippingEFFECTIVE USE AND APPlICATIONS OF INCOTERMS IN INTERNATIONAl TRADE AND SHIPPING DOCUMENTATIONS

21

pRACTICAL LETTERs OF CREDIT (LCs) AppLICATION FOR TRADE ENHANCEMENT

30

SHIPPING OPERATIONS AND CONTAINER MANAGEMENT

13

shIppING ThE RIGhT WAy – pROCEDUREs, DOCUMENTATION AND PRACTICE

7

SupervisionADVANCED SUPERVISORy SKIllS AND SOlUTIONS 30

KEMAHIRAN PENyElIAAN lANJUTAN 18

KEMAHIRAN PENyElIAAN yANG BERKESAN 9

KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA OPERATOR

6

pENyELIA sEBAGAI pENGURUs ‘pRODUCTION’ DAN KUAlITI

11

SUPERVISORy SKIllS IN BECOMING AN EXCEPTIONAl SUPERVISOR

25


JANUARY 2013Jan 16 SBl

eFFeCTive TelePHONe TeCHNiQUeS AND COURTeSieS FOR eveRyONeFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

On completion of the course, participants will be able to communicate effectively and enhance the image of the company through proper handling of the telephone.

Jan 16-17 SBl

MARKeTiNG iNNOvATiON iN GeNeRATiNG SAleSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Globalisation is imminent. Current global downturn limits the market size and invites new competitors. Marketing industrial products in Malaysia as well as regionally will therefore become more complex and challenging. Many Malaysians manufacturers and suppliers of industrial products are still unaware of their threats and opportunities. Failure of companies to understand and apply effective marketing innovations will eventually lead to declining sales and profitability. In order to compete, companies need to leap out of status quo and start to equip themselves with comprehensive knowledge of innovation in marketing techniques and learn to create sustainable competitive advantage.

Jan 16-17 SBl

KePiMPiNAN DAN KeMAHiRAN PeNTiNG UNTUK KeTUA OPeRATORFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Enables Line Leaders to enhance their supervisory skills / techniques, improve productivity and create a good employee–management relationship towards a conducive and positive working environment.

Jan 17 SBl

FAilURe MODe AND eFFeCT ANAlySiSFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

This course will address the requirements of troubleshooting in production, with a focus on controlling/eliminating discrepancies and preparing proper action plans on the disposition in the event of discrepancies and failures. FMEA is also a requirement for companies pursuing Qs9000 quality systems.

Jan 17 SBl

NeW SeCTiON UNDeR THe eMPlOyMeNT ACT: COMBATiNG SeXUAl HARASSMeNTFeeS | FMM MeMBeRS – RM300 | NON- MeMBeRS – RM400

sexual harassment is considered to be a serious misconduct. Recent amendments to the Employment Act have made comprehensive specific provisions to combat sexual harassment at the workplace. This programme will discuss these provisions and how the workplace can comply with them. Case studies will be extensively used in the interactive discussion.

Jan 21-22 SBl

MANAGeMeNT TOOlS eXeCUTiveS MUST KNOW TO GO FROM PAiN TO GAiNFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

If people are to become leaders, they must believe that they can be a positive force in the world. Executives, Managers and potential Managers who use the Executive’s Toolkit more frequently are seen by others as better leaders. In addition, people working with leaders who use this Management Tools are significantly more satisfied with the actions and strategies of their leaders, and they feel more committed, excited, energized, influential and powerful.

Jan 21-22 SBl

PRACTiCAl HANDliNG AND MAiNTeNANCe OF BOlTS, NUTS AND SCReWSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

To be effective in their positions, technical personnel need a basic understanding of Bolts, Nuts, screws and the appropriate Washers. To understand the standards, products designs, threads, what the fasteners are made from, and how they are made and how they get to the point where they can be put to use. This Training on fasteners will provide a wealth of knowledge about the most common fasteners used in your industry.

January-December 2012 FMM Institute Perak Training Calendar

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Jan 21-22 SBl

eRGONOMiCS, CHeMiCAl SAFeTy, HeARiNG CONSeRvATiON AND eMeRGeNCy PlANNiNGFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

As industrialization becomes more rapid, so has the number of accidents at the working places. Often, these accidents happen due to ignorance or the lack of knowledge in preventing them. Accidents cost money. Besides, they dampen the morale of the employees and tarnish the reputation of the company. prevention is better than cure, and prevention of accidents can best be achieved when there is an urge to do so that stems from the hearts of the employees. The preventive measures mentioned here apply to Ergonomics, Chemical safety, hearing Conservation and Emergency planning aspects at the workplace.

Jan 21-22 SBl

SHiPPiNG THe RiGHT WAy – PROCeDUReS, DOCUMeNTATiON AND PRACTiCeSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Enables those involved with shipping matters to learn critical skills to perform their present duties. The course will cover important aspects of shipping such as the procedures in trade transactions and functions and type of documents involved to avoid unnecessary delay of goods.

FEBRUARY 2013Feb 20-21 SBl

PeNyeleNGGARAAN BeRASAS MASA DAN KeADAANFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Time Based Maintenance is a scheduled inspection to detect conditions that might cause breakdowns and restoring the equipment back to original condition, while Condition Based Maintenance is the control of equipment components where it is used until the life span. Both the maintenance approach is a proactive an effective method to detect the deteriorating condition so that breakdowns can be prevented and eliminated so that production is not affected and no major losses.

Feb 20-21 SBl

eSTABliSHiNG A COMPeNSATiON AND BeNeFiTS PACKAGe FeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

Compensation includes wage and/or salary programs and structures e.g. salary ranges for job descriptions, merit-based programs and etc. It is payment to an employee in return for their contribution to the organization, that is, for doing their job. Employee benefits typically refers to retirement plans, health life insurance and etc. Benefits are forms of value, other than payment, that are provided to the employee in return for their contribution to the organization. This programme enable participants to develop a total compensation package linked with organizational vision, goals and strategies, and establish an effective incentive programme and benefits plan.

Feb 20-21 SBl

eFFeCTive lOGiSTiCS MANAGeMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Over the last two decades, the discipline of business logistics has advanced from warehouse and transportation management to the boardroom of enterprise. Business logistics in today’s competitive environment includes all activities to move product and information to, from and between members. The supply chain provides the framework for businesses and their suppliers who join in to bring goods, services and information efficiently to the ultimate consumer.


Feb 20-21 SBl

MANUFACTURiNG BeST PRACTiCeS FOR SHOPFlOOR iMPROveMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

To emphasise the importance of shopfloor planning and management and how problems at the shopfloor level can be solved by the application of appropriate concept, techniques and practices.

Feb 25 SBl

KePiMPiNAN: SeNi MeMPeNGARUHi PeKeRjA UNTUK MeNiNGKATKAN PReSTASiFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

“The Art of Influencing people” is related to an individual who has the ability to practice human relation principles to a new level of relevance in today’s unpredictable world. Conducted in Bahasa Malaysia, this course is designed on the fundamentals of human relations covering effective communication, interpersonal skills and the ability to develop leadership qualities that will help the participants establish and maintain successful relationships.

Feb 25 SBl

CONDUCTiNG MeeTiNGS WiTHOUT TiMe WASTiNG AND WRiTiNG eFFeCTive MiNUTeSFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

Meetings are meant to maximize time and increase productivity, but often participants feel that their time is wasted instead of well spent, and they could have produced more by not attending a meeting. In addition, the task of writing minutes often appears to be very daunting to many who have to write minutes. hence, this course guides participants through experience tried and tested methods for getting meetings to work well and writing minutes that help point the way ahead.

MARCH 2013Mar 11-12 SBl

iMPROve OPeRATiONAl BOTTOM liNe AND PeRFORMANCe WiTH TOTAl PRODUCTiviTyFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

All organizations set objectives and bottom line targets which are aptly founded on profit-making to sustain performance and maintain market survivability. As the competitive edge grows and progresses, productivity in all aspects of operation, marketing and R&D are most focused upon. This course enables participants to comprehend the foundation and principles of total productivity and its implementation in assuring company performance, profitability and long-term survival foundations. Western and Japanese operational paradigm are explored and practiced in pre-arranged assignments.

Mar 11-12 SBl

MANAGiNG SAFeTy AND HeAlTH AT WORKFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace. Creating safeguards to protect people from hazards can be efficiently identified through the procedure of Job safety Analysis.

Mar 11-12 SBl

PeNGeNDAliAN MAKMAl SeCARA eFeKTiFFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Conducted in Bahasa Malaysia, this course will cover the topics such as good laboratory design, basic laboratory techniques, laboratory data handling, safety in the laboratory, good laboratory practice (GLp), laboratory waste management and quality system for laboratory.


9


Mar 11-12 SBl

MARKeTiNG eFFeCTiveNeSS : MeASURiNG AND iMPROviNG iTFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

how are the marketing campaigns doing? Are they getting the desired results? If not, what else can be done? These are some of the questions that marketers will ask to find out the effectiveness of their marketing campaigns. By measuring the results, marketers will be able to compare the results vs target, and to improvise where necessary. This 2-day programme is designed to help marketers to understand the need to measure, the measuring tools and how to make improvements on strategies that are not working.

Mar 13-14 SBl

OPeRATiONAl iMPleMeNTATiON OF ZeRO DeFeCTS PRiNCiPleSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course will guide and help participants to understand both the theory and practical aspects of zero Defect implementation in the operational environment, apply all the necessary and essential elements derived from Toyota production system and Total Quality Management models and possess the confidence to initiate, establish, implement, maintain and continuously improve on zero Defect directives company-wide.

Mar 13-14 SBl

MAiNTeNANCe AND TROUBleSHOOTiNG OF eleCTRiCAl SUPPly CiRCUiTS, RelAyS, CONTACTORS AND MOTORSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course is specially designed for electricians, technicians and others in the electrical field who are directly or indirectly involved in the operation, maintenance and troubleshooting of electrical installation in the industry. participants will be equipped with the knowledge of electrical circuits, relays, contactors and motors to strengthen and ensure the stability of the electrical power supply.

Mar 13-14 SBl

eSSeNTiAl KNOWleDGe OF MAlAySiAN eMPlOyMeNT lAWSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Acquiring accurate and updated information on Malaysian employment laws is essential to develop pragmatic and sound industrial relations and human resource policies/procedures in any organisation. This course is designed to provide insights to the Employment and Industrial Relations Act, its principal legislation and implementation at the workplace.

Mar 13-14 SBl

KeMAHiRAN PeNyeliAAN yANG BeRKeSANFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Equips participants with the skills and techniques of modern supervision. It is structured to stimulate more effective supervisory practices in an organisation towards a positive working environment.

Mar 18-19 SBl

lATeST UPDATeS OF MAlAySiAN FiNANCiAl RePORTiNG STANDARDSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

A new financial reporting framework was established in Malaysia on March 6, 1997 under the Financial Reporting Act 1997. Accounting staff are required to understand the changes and developments of Financial Reporting standards (FRss). FRss prescribe the basis for presentation of financial statements in order to ensure comparability with both the enterprise’s own financial statements of previous periods and with the financial statements of other enterprises. The main objective is to provide guides and explanations on the preparation of corporate financial statements with updates on the new standards.


Mar 18-19 SBl

DevelOPiNG eFFeCTive PURCHASiNG ASSiSTANTS/CleRKSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course is designed specially for purchasing clerks/assistants who wish to acquire in-depth knowledge on the process flow of the purchasing operating procedure and documentation. This course will enable participants to learn the role and responsibility to be an effective purchasing Assistant/Clerk.

Mar 18-19 SBl

DevelOPiNG MR’S SKillS FOR SUCCeSSFUl iSO iMPleMeNTATiONFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course enables participants to understand the roles and functions of the Management Representative (MR) for IsO procedures. It is designed to equip participants with the knowledge and skills needed to implement, monitor and meet the requirements of the latest IsO 9001:2008 standard for an organisation.

Mar 20 SBl

ReMOviNG COMMUNiCATiON ROADBlOCKS THAT iNFlUeNCe PROCeSS PeRFORMANCeFeeS | FMM MeMBeRS – R300 | NON- MeMBeRS – RM400

Communication functions to grease differences in information between mediums – relating this to more obvious scenario, think about a task assigned to a team. There are people within the team, between teams, and across the organization who must share certain information. While some information must not be disclosed for technical reason, most information must be shared (ie. due date for project submission, new sOp for material handling, customer complaints). problems will arise if this information is not communicated through out. There are many reasons for this information breakdown such as lack of time, authority matter, or simply people being irresponsible. These are referred as Communication Roadblocks. This course focuses on this issue aiming to remove these roadblocks so that a task can be performed with excellent result.

Mar 20-21 SBl

RAPiD PROBleM-SOlviNG FOR PRODUCiNG CReATive SOlUTiONSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

problem solving is very important but problem solvers often misunderstand it. problem solving is a key skill, and it’s one that can make a huge difference to your career. At work, problems are at the center of what many people do every day. We are either solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problem to solve. Regardless of the nature of the problems, a fundamental part of every manager’s role is finding ways to solve them.

Mar 20-21 SBl

DevelOPiNG eXCelleNT CUSTOMeR RelATiONS AND SeRviCe SKillSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The aim of this course is to guide the participants for a better understanding of excellent customer relations and learn to deal with complaints, thus achieving an improved Customer service level.

Mar 20-21 SBl

SAFe FORKliFT DRiviNG SKillS FOR BeGiNNeRS (CONDUCTeD iN BAHASA MAlAySiA)FeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Emphasises on both Theory and practical aspects of Forklift Driving for beginners. The course aims to provide basic Forklift Driving skills and enable them to become competent drivers. A practical session on proper driving skills, upkeep of forklift and safe driving practices will be provided.


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Mar 21 SBl

HACCP AND GMP: iNGReDieNTS FOR FOOD SAFeTy QUAliTy ASSURANCeFeeS | FMM MeMBeR – RM300 | NON- MeMBeRS – RM400

hazard Analysis Critical Control points, Good Manufacturing practices (GMp) and standard Operating procedures (sOp) are the tools for a food-related products processing facility that help for the production of high quality and safe food products. The programs established for hACCp’s, GMp’s and sOp’s will provide the basis for other programs the help to assure the level of product quality such as standards for IsO 9001 and for product safety in the hazard Analysis and Critical Control point (hACCp) system. Many companies like to view these systems as a pyramid with the hACCp’s, GMp’s and sOp’s supporting the more advanced program of hACCp and all three programs being important for the IsO 2200 Food safety Management system.

APRIL 2013Apr 8-9 SBl

eFFeCTive PReveNTiON OF OCCUPATiONAl iNjURieS AND illNeSSeSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace – creating safeguards to protect people from hazards can be efficiently identified through many procedures. Coupled with proper use of appropriated protective gear and more efficient inspections, Occupational safety and health will be enhanced through a safe system of work.

Apr 8-9 SBl

PRACTiCAl MANUFACTURiNG PRODUCTiviTy AND COST iMPROveMeNT PROCeSSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

We have available today the knowledge and experience needed for the successful management of organization. But there is probably no field of human endeavour where the always tremendous gap between the knowledge and performance of great organizations and the knowledge and performance of the average is wider or more intractable. Taking a closer look at the demise of organizations, it is argued that issues relating to productivity and/or cost improvement results are a main cause. This programme aims to narrow the gap.

Apr 8-9 SBl

PeNyeliA SeBAGAi PeNGURUS ‘PRODUCTiON’ DAN KUAliTiFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

supervisors are the most important link in the management chain of any business enterprise. Today, the task of supervising has become more complex with the role of being the bridge between management and employees. To meet this demanding challenge, supervisors are often required to function as collaborators and consensus builders besides running the day-to day production operations while maintaining quality of output.


Apr 8-9 SBl

FiNANCiAl BUDGeTS AND CReATive ACCOUNTiNG AS A POWeRFUl MANAGeMeNT TOOlFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

In budgeting it is required that finance play an important role in pivoting the business, to enable it to maximise the resources fully, reaping the best returns and strengthening the planning and control of the business. Creative Accounting is looking beyond the numbers in Financial statements and participants will be able to acquire intricacies of creative accounting, grasp the limitations and policies adopted by companies and identify various methods of presentation of facts and figures which can be used to make the accounting report more creative.

Apr 10-11 SBl

DevelOPiNG MiDDle MANAGeMeNT SKillS FOR BReAKTHROUGH ReSUlTSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course helps the middle management group to widen their knowledge of management skills, thus increasing confidence in the ability to manage both the organisational job functions and human resources. It also assists participants in improving the quality of performance, productivity and work effectiveness of their subordinates.

Apr 10-11 SBl

MAKSiMAKAN KeCeKAPAN PeRAlATAN MelAlUi SeleNGGARAAN PROAKTiFFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

With automation and modernization of equipments, the cost of maintenance today has increased tremendously. state of the art equipments required proper maintenance and efficient control in order for them to operate to its maximum efficiency. Achieving zero defect is the vision most manufacturers aim to achieve but fear. Though achieving zero defect is difficult, it is not impossible with the right knowledge and methods. Conducted in Bahasa Malaysia, this course is especially designed to enable participants to acquire the proper knowledge and methods to achieve zero defect.

Apr 10-11 SBl

KeMAHiRAN MeNjAlANKAN ‘ON-jOB TRAiNiNG’ yANG BeRKeSANFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

On-job training (OJT) enhances staff’s performance without taking them away from the place of work or tasks they perform. Conducted in Bahasa Malaysia, this course is designed to equip supervisors with the necessary skills and approaches to conduct effective ‘On–Job Training’ for their subordinates.

Apr 15-16 SBl

10 STePS FOR iNCORPORATiNG QUAliTy iNTO A NeW PRODUCT / PROCeSSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course aims to widen participants’ knowledge in the areas of identifying problem areas for improvement, inculcate customer focus into process and measurements, streamline and optimize a process-flow for effective smooth operation and improve process output and customer satisfaction index.

Apr 15-16 SBl

eARTHiNG, liGHTNiNG AND SURGe PROTeCTiON SySTeMFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The earthing system is an essential system in the electrical installation which provides an effective path for the leakage current (earth leakage fault) to flow directly to the general mass of earth. The effectiveness of protective devices such as earth leakage relay is solely depends on the earthing system. Good earth system will ensure the safety of the installation. Lighting system is used to protect building from lighting strike. Which may cause damage or fire to the building. surge protective Device is used to protect electrical installation from surge current/ voltage. Therefore, earthing, lighting and surge protective system have to be well maintained to avoid unnecessary failure to the electrical system and building.


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Apr 15-16 SBl

SHiPPiNG OPeRATiONS AND CONTAiNeR MANAGeMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The container shipping sector provides and overview of the complex world of shipping operations and the importance of container management in the global economy. It provides the participants with sufficient knowledge and skills to carry out the many business and technical operations involved in shipping and trade.

Apr 17 SBl

DevelOPiNG BeHAviOURAl BASeD SAFeTy FOR FORKliFT DRiveRS FeeS | FMM MeMBeR – RM350 | NON- MeMBeRS – RM450

Forklifts are now very widely used in the Industries and Forklift related accidents are on the increase day by day. When of the requirements of OshA is that all operators of any kind of equipment must be competent to operate the equipment. Also the statistic of accident in the world relating to Forklift accidents shows that 85% of the accidents are related to Unsafe Acts or Behavioral safety. The purpose of this program is to awaken the participants to realize the reality of safety, causes of accidents and precautions the employees have to take in order to protect themselves from potential hazards.

Apr 17 SBl

PeRANCANGAN DAN KAWAlAN PeNGelUARAN UNTUK PeNyeliAFeeS | FMM MeMBeR – RM300 | NON- MeMBeRS – RM400

A production planning and control (ppC) system is concerned with planning and controlling all aspects of manufacturing, including materials, scheduling machines and people, and coordinating suppliers and customers. An effective ppC system is critical to the success of any company. A ppC system’s design is not a one-off undertaking; it should be adaptive to respond to changes in the competitive arena, customer requirements, strategy, supply chain and other possible problems. Conducted in Bahasa Malaysia, this course will help production supervisors acquire the necessary strategies in which production planning and control able to saves time and money, while increasing quality and productivity in the manufacturing process.

Apr 17 SBl

BeHAviOURAl BASeD iNTeRvieWiNG TeCHNiQUeS FeeS | FMM MeMBeR – RM300 | NON- MeMBeRS – RM400

The selection of a new team member is a major investment for your organization and the candidate. Developing and maintaining a selection system that yields solid returns – productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs is critical to the success of every organization. hiring the wrong person for the job can be costly. Consider the time and expenses associated with interviewing candidates, training new hires, advertising and related administrative activities.

Apr 17 SBl

WHy WHy ANAlySiS: MAKiNG SMART DeCiSiONS BASeD ON ROOT CAUSeFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

Why-Why Analysis is a powerful problem solving Analysis Tool. It combines all aspect of problem solving method with systematic structure that could help Managers, Engineers, Executives, supervisors, Leaders & staff from every departments not only in solving the problems that they are facing currently but also to stop the repetition by preventing and eliminating or reducing the same problems by identifying and understanding the root cause of the problem. Why-Why Analysis problem solving will lead the user to Define and Quantify then Analyse and Optimise the problem they’re facing in a systematic structured way.

Apr 22-23 SBl

eSSeNTiAl SKillS FOR SeCReTARieS AND ADMiNiSTRATive ASSiSTANTSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

At the administrative level, many job descriptions blur into each other, a secretary in a company sometimes might be called a administrative assistant in another. This course is specially designed to enable secretaries to learn essential skills to perform their present duties as secretaries and acquire additional knowledge to handle more tasks, duties and responsibilities from time to time.


Apr 22-23 SBl

7 AlAT QC DAN PeRlAKSANAAN QCFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This is a hands-on training programme designed to impart the skill to use the 7 QC Tools to solve quality problems and undertake improvement projects. Conducted in Bahasa Malaysia, participants will also learn the Quality Control Circles (QCC) philosophy and methodology. Use of pDCA system will be emphasised.

Apr 22-23 SBl

KeMAHiRAN PeNGAWAl KeSelAMATAN yANG BeRKeSANFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Conducted in Bahasa Malaysia, this course is tailored to provide the fundamental knowledge on security and loss prevention for security officer who are assigned to the industries. The old school of thought was that a security officer should only know about what he should do at the gate or only be trained on a set of work instruction has changed today, especially after the 911 incident in the Us. A security personnel should have a mind set to know why he has to carry out his duties professionally and how he could support the objectives of the organization he is assigned to.

Apr 22-23 SBl

SMART Sell, NOT HARD Sell: SelliNG liKe A PROFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

selling is an art and this art varies from person to person. The most important variable in the selling process is the potential customer, and the nature of potential customers also varies from person to person. Therefore, the successful sale is the result of a seller-buyer encounter during which the seller was effective in creating interest, understanding the features and benefits of the product or service, and a desire to enjoy the benefits of the seller’s product / service. sales begins with a need and ends with a choice. In-between, you have the opportunity to use a selling technique which sways the choice to your favour.

Apr 24-25 SBl-KHAS & SBl

OCCUPATiONAl FiRST AiD SKillS AND CPRFeeS | FMM MeMBeR – RM550 | NON-MeMBeR – RM650

prevention is still one of the best methods against accidents at the workplace. however, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CpR).

Apr 24-25 SBl

viSUAl FACTORy CONTROl TeCHNiQUeS FOR CONTiNUAl iMPROveMeNTFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

Visual aspects encompass a transparent indicator, data and information-based system for all to refer, work on and improve on weaknesses, learn from strong areas, and baseline or benchmarking activities intra-related within the operational realm. pros and cons of such a philosophy and practice are also discussed. participants shall learn how to enable a visible environment showing real-time performance indicators, reflecting true baseline gearing towards profitability.

Apr 24-25 SBl

iNveNTORy AND STOReS MANAGeMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

stock control procedures and system as well as the stocktaking and stock evaluation functions will indefinitely affect the economy of an organisation.This programme highlights the importance of managing the stores effectively.


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MAY 2013May 6-7 SBl

UNDeRSTANDiNG AND iMPleMeNTiNG iSO 9001:2008FeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course enables participants to understand the IsO 9001:2008 standard requirements for certification. It is also designed to equip participants with the knowledge and skills needed to implement the Quality Management system to meet the requirements of the latest IsO 9001:2008 standard.

May 8-9 SBl

DyNAMiC leADeRSHiP: COMMUNiCATiNG WiTH AUTHORiTy AND ASSeRTiveNeSSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course is especially designed for anyone who is interested in improving his/ her interpersonal skills and also building effective and assertive communication skills, including business and educational professionals, team and project leaders. This course will include topics like practicing assertive communication, exhibiting confident body language, recognizing assertive characteristics, modeling assertive behaviour options, assertively managing real-world pressures and demands, profiling your conflict handling style, applying assertiveness techniques and reacting rapidly to common challenges.

May 8-9 SBl

PRACTiCAl APPROACH TO BOileR OPeRATiON, MAiNTeNANCe AND MANAGeMeNT FeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This two days intensive course focuses in establishing the proper management, maintenance procedures and correct practices in the steam plant Operation. participants will be able to understand the principles of operation and maintenance of a steam plant and to develop ideas and suggestions from the course which could then be forwarded to their management for improvements in their work process.

May 8-9 SBl

THe A-Z OF MAlAySiAN iNCOMe TAXFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The Malaysian Tax system modernised with introduction / implementation of self-assessment system effective from year of assessment 2001. This course will enhance participant’s knowledge in areas of Malaysian Taxation of Companies and Individuals and on public ruling, tax cases and tax practices.

May 8-9 SBl

CONTROlliNG CRiTiCAl FACTORS THAT SiGNiFiCANTly AFFeCT PROCeSS PeRFORMANCe FeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

Making improvement comes natural - people want to make their life easier, better, and faster. There are countless number of improvement activities carried out in an organization. These improvements will definitely result in better process performance. study shows that in general 80% of performance increase comes from 20% of the improvement activities. These 20% activities are referred as significant activities, or simply significant factors. This course explains how to identify the significant factors. It also explains how to control these significant factors effectively so that the excellent result achieved can be sustained.

May 13-14 SBl

MAlAySiAN CUSTOMS iMPORT AND eXPORT POliCieS AND PROCeDUReSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course is specially designed to provide comprehensive knowledge to participants in all aspects of customs legislation pertaining to import and export procedures with the ultimate objective of minimising delays and most importantly, ensuring the goods are cleared promptly.

May 13-14 SBl

PRACTiCAl HUMAN ReSOURCe MANAGeMeNT SKillSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course aims to equip hR / personnel staff with a strong foundation in hR/personnel Management and become more effective in performing hR/personnel Administration functions in accordance to established practices and statutory requirements.


May 13-14 SBl

OCCUPATiONAl SAFeTy AND HeAlTH RiSK MANAGeMeNTFeeS | FMM MeMBeR – RM550 | NON- MeMBeRS – RM650

The workplace invariably contains a large variety of hazards. Implementation of control measures arising from risk assessment are complex issues necessitating the interfacing, among others, company policy, safety procedures in place, work habits, legislation and projected return on investment. Risk management considers the operational and administrative aspect of a company’s processes and can contribute to a safer workplace. This programme will enable management to identify and evaluate risks in order to support decision-making processes for setting up logical approaches to deal with workplace hazards.

May 15-16 SBl

eNeRGy eFFiCieNCy iN eleCTRiCAl SySTeMSFeeS | FMM MeMBeR – RM650 | NON-MeMBeR – RM700

In line with the Energy Management Regulation 2008 which came into effect on December 15, 2008, this programme represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilising energy efficiently. This programme will enable participants to acquire the knowledge on the importance of energy efficiency standards and labelling; understand energy performance standards and testing facilities to be referred and used; be made aware of the importance of energy conservation and energy efficiency by classification of energy efficient equipments and be able to use the knowledge and skills gained to execute energy efficiency practices in their working place in electrical systems.

May 15-16 SBl

eFFeCTive STePS iN SOlviNG QUAliTy RelATeD PROBleMSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course aims to widen participants knowledge in solving quality related problems through determination of the problem Area, identifying the Root Cause(s) of the problem. participants will learn the methods to solve these problems through investigation, analysis, and verification root causes, using the right tools and planning and implementing Correction and Corrective Actions.

May 15-16 SBl

DeSiGNiNG AND DevelOPiNG AN eFFeCTive STOCK CONTROl SySTeMFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Many companies especially small and medium enterprises could not afford to acquire the Total Inventory solutions to manage and keep track of their inventories. With or without Total Inventory solution in place, organization could still manage its inventories and make a business decision accurately through an effective stock control system, via inventory spreadsheet. This programme is designed to meet those stringent requirements and help the organization to effectively and efficiently managing their stock and inventories.

May 15-16 SBl

eSSeNTiAl SPOKeN eNGliSH MADe eASy FOR OFFiCe AND OPeRATiONS STAFFFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course will enhance the competency in communication within the business context. participants will practise the appropriate use of English, in situations commonly encountered in business environments.

May 20-21 SBl

MOTivASi, KePiMPiNAN, HUBUNGAN KeMANUSiAAN DAN PeMBeNTUKAN KUMPUlAN KeRjAFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

A course which cultivates the importance of motivation, leadership, interpersonal skills and teambuilding amongst employees in order to increase job satisfaction and achieve higher performance levels.


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May 20-21 SBl

eSSeNTiAl FACTORy MANAGeMeNT AND OPeRATiONS SKillSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

In most countries, developing or developed, the Factory is a dynamic, job-creating, tax-paying, socio-economic centre. Without it the “resources” remain resources and never become outcome or results. In a competitive economy, the quality and performance of the factory determines the success of the economy. But factory itself does not have life until we manage it. This programme aims to narrow the gap, and clear the myth, between what can be done and what is being done.

May 20-21 SBl

TOTAl PReveNTive MAiNTeNANCeFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course provides a company-wide planned maintenance system by covering a series of methods and approaches to ensure that equipment are always able to function so that production is never interrupted. It involves the cooperation of the equipment and process support personnel, equipment operators and the equipment supplier.

May 20-21 SBl

eFFeCTive ReCePTiON SKillS FOR FRONTliNeRSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The traditional duties of a receptionist commonly include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. The job description of reception staff has expanded quite a bit due to the increased use of technology in the workplace. Many front-desk staff are now encouraged to have experience with computers and software programs. In addition to their usual tasks, many reception staff also assist their companies with a variety of other office tasks. In many cases a receptionist is expected to perform multiple tasks quickly and efficiently, in addition to answering the phone. A receptionist who possesses strong office and technical skills and is also courteous and tactful is considered an asset to the business image of a company.

JUNE 2013Jun 8, 15, 22, 29 SBl

PRACTiCAl FiRST AiD SKillS AND CPRFeeS | FMM MeMBeR – RM800 | NON-MeMBeR – RM1000

prevention is still one of the best methods against accidents at the workplace. however, even the best preventive efforts sometimes fail and it is therefore prudent to prepare for such eventualities. participants would be able to acquire in-depth knowledge of practical aspects in First Aid and widen the scope of duty beyond routine job functions, and acquire life saving and life sustaining skills.

Jun 10-11 SBl

OFFiCe ADMiNiSTRATiON AND MANAGeMeNT SKillS FOR THe NeW eRAFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

To provide participants with a better appreciation of their roles and responsibilities within the organisation through an improved system of managing the office administration and daily operations so as to achieve higher productivity.

Jun 10-11 SBl

eFFeCTive MATeRiAlS HANDliNG, PlANNiNG AND CONTROlFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced.


Jun 10-11 SBl

QUAliTy ASSURANCe FROM THe jAPANeSe MASTeRS FeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

Take a journey through history to the current day alongside Japanese quality gurus, their paradigm, philosophies, and techniques in helping the manufacturing world transgress through various era and development stages on a competitive broad base. While some are adaptations of the western world ideologies, others remain strictly the brainchild emanating from Japan. Understand why the Japanese are masters in quality assurance and how any company can apply and improve based on these techniques where applicable.

Jun 10-11 SBl

eFFeCTive ROTATiNG eQUiPMeNT OPeRATiONS, MONiTORiNG AND MAiNTeNANCe TeCHNiQUeS FeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

The predictably, continuous improvement of reliability by optimising maintenance for rotating equipment is one of the most important challenges maintenance professionals face today. To assist maintenance professionals improve their equipment maintenance skills, there are numerous innovative condition monitoring techniques and proven reliability based maintenance techniques. Maintenance & Reliability Excellence for Rotating equipment consolidates successful best practices and techniques. This course will concentrate on the problems and solutions surrounding equipment failures, diagnostics and effective methods to prevent them.

Jun 12-13 SBl

iNCReASe SAleS By iNCReASiNG vAlUe TO CUSTOMeRSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

In the present challenging environment, the continuous change of customers’ preferences and the innovation of new products and services, no companies can afford to neglect any customers that come their way. That is why focus should be given to add value to customers’ experience in using the company’s products or services. This program is designed for participants who want to increase their sales by understanding, satisfying and fulfilling their customers’ needs and wants.

Jun 12-13 SBl

SiKAP KeRjA POSiTiFFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Most employees perceive work as a chore. Therefore their hearts and minds are not set on completing the task at hand efficiently and improve on the quality of the finished job. A dissatisfied employee will slowly spread his discontentment to fellow employees and this will have an adverse effect on the organisation as a whole. Conducted in Bahasa Malaysia, the main purpose of this programme is to open up an employee’s potential in realising his personal vision and the organisation’s objective through positive thinking and positive work attitude.

Jun 12-13 SBl

DRAFTiNG eSSeNTiAl HR leTTeRS, FORMS, POliCieS AND PROCeDUReS MANUAlFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Documents and letters are crucial in the human Resource Department. This programme is meant to assist in increasing your efficiency. It helps to reduce the time you spend on drafting your human Resource related correspondence. samples are provided which can be further customized for your own organizational usage.

Jun 12-13 SBl

DeSiGN OF eXPeRiMeNT FOR PROCeSS OPTiMiSATiONFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Design of Experiment is an ‘off-line’ quality improvement technique that can be used to improve manufacturing products and process significantly. Through its use, it can help us to optimise our products and processes by placing many controllable factors and see how does it influence the output in presence of environment factors.

Jun 17-18 SBl

KeMAHiRAN PeNyeliAAN lANjUTANFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

provide participants with knowledge, skills and practical approach to handle the finer skills of supervisory management and to be inspired and motivated for effective supervision.


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Jun 17-18 SBl

eNeRGy AUDiT, eleCTRiCAl SAFeTy AND RePORT WRiTiNGFeeS | FMM MeMBeR – RM800 | NON-MeMBeR – RM900

This energy audit programme will provide the essential knowledge and skills needed in identifying the key areas of high energy consumption and their minimization to effectively execute the energy efficient measures and projects. There is scope for saving a minimum of 10-15% on energy bills by carrying out the energy audit safely in identifying energy efficient measures and practices in your organization.

Jun 17-18 SBl

eXCelliNG AS A COMPeTeNT MANAGeRFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The organisation that will succeed are those that have Managers and Executives who have the managerial skills to recognise and react the fastest to these challenges. This course is designed to provide participants with an understanding of the concepts, processes and functions of management and to review their roles within the organisation.

Jun 17-18 SBl

PRACTiCAl GUiDe iN PRePARiNG AND MAiNTAiNiNG FUll SeT OF ACCOUNTSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This programme enables participants to understand bookkeeping and how to prepare a full set of financial statements, whilst understanding accounting principles and standards governing them.

Jun 19 SBl

PeNGiRAAN DAN PeNilAiAN STOK SeCARA SiSTeMATiKFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

Conducted in Bahasa Malaysia, this course has been specially designed to help participants to conduct effective and proper counting of stock items in the stores/warehouses/production areas to ensure accuracy of available stocks and also investigate stock discrepancies effectively.

Jun 19-20 SBl

TeKNiK KAWAlAN KUAliTiFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product. To achieve this, it is imperative that companies have a well trained and highly skilled group of QA/QC personnel who are not only able to detect problems but also prevents problems from occurring. In many industries, experienced operators are promoted to QA/QC Inspectors and supervisors without sufficient skills training to help them be effective. To be conducted in Bahasa Malaysia, this training programme aims to address this issue.

Jun 19-20 SBl

HiRARC iMPleMeNTATiON WORKSHOPFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

The Occupational safety & health Act 1994 requires the organization to identify their hazards and control them and JKKp has issued a guideline to assist organizations to implement it. In the Law it is known as hIRARC “hazard Identification Risk Assessment & Risk Control”. In OhsAs 18001:2007 Clause 4.3.2, the management system requires the organization to implement hIRADC “hazard Identification Risk Assessment & Determining Control”.

Jun 20 SBl

PeNGURUSAN ReKOD DAN FAil yANG eFeKTiFFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

Conducted in Bahasa Malaysia, this course helps participants with the creation, organisation, maintenance, use, retrieval and disposition of records to promote efficiency and productivity in the organisation.


Jun 20-21 SBl

PRODUCTiON PlANNiNG, SCHeDUliNG AND CONTROl FOR OPTiMAl FlOW CONTROlFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

In today’s competitive global and business environment, it is essential to have a thorough knowledge and understanding of production planning and scheduling so as to reduce the overall manufacturing costs and thus improve productivity. production planning and scheduling are concerned with the volume and timing of outputs, the utilisation of operations capacity, forecasting and developing material requirement plans, managing inventory, and managing for world class competition, just-in-time manufacturing and managing for quality.

JULY 2013Jul 15-16 SBl

STeP By STeP iSO 9001:2008 QUAliTy SySTeM DOCUMeNTATiONFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course enables participants to understand the IsO 9001:2008 standard documentation requirements for Certification. It is also designed to equip participants with the knowledge and skills needed in order to achieve best methods and practices in Documentation of Quality procedures, Manual, Operating procedures, Master List of Forms and Records and filing system to meet the requirements of the latest IsO 9001:2008 standard.

Jul 17 SBl

CONFiNeD SPACe eNTRyFeeS | FMM MeMBeR – RM300 | NON- MeMBeRS – RM400

In Malaysia, we have heard and read about tragedies where employees have lost their lives in the confined space. It is with that thought in mind that the Department of Occupational safety and health (DOsh) introduced the Code of practice working in a confined space area in 2001. The code of practice is a legal requirement under the Occupational safety and health Act 1994. Basically confine space is in every factory premises but failure to recognize or lack of awareness is the biggest pitfall. This course is specially design to educate the participants on the requirement found on the Code of practice for working in a confined space.

Jul 17-18 SBl

COSTiNG MADe SiMPle FOR PlANNiNG AND CONTROlFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course is designed to provide participants with sound understanding of costing principles, methods and practices. This would help determine the best method to apply cost to materials, department overheads and production units in order to better determine efficiency and profits of an organization.


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Jul 18 SBl

HOUSeKeePiNG MANAGeMeNT AT THe WORKPlACe: 6SFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

To maintain a clean and safe environment for the workplace, it is important to introduce a highly effective housekeeping system which in return ensure quality and productivity in any organisation.

Jul 22-23 SBl

eFFeCTive USe AND APPliCATiONS OF iNCOTeRMS iN iNTeRNATiONAl TRADe AND SHiPPiNG DOCUMeNTATiONSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This programme is designed to help participants understand the import and export procedures and documentation from a practical point, to learn the various steps of import and export procedures and documentation flow and determine the trade terms, which offer greatest cost savings. In additon, participants will also learn how to avoid shipping errors and accurately describing the materials to be shipped and identify proper claims procedures and obtaining thorough understanding on claims documents. participants will also be updated on the relevant Government Controlling Regulatory Trade Requirements.

Jul 23-24 SBl

ACHieviNG eXCelleNCe iN leAN MANUFACTURiNGFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

Lean manufacturing system enhances the streamlining of resources and aligns them towards the corporate mission. This course on lean manufacturing will enable participants to focus and gain control on equipment, material and inventory placement and position. participants will also learn to apply control techniques to eliminate erosion of improvement.

AUGUST 2013Aug 19-20 SBl

eFFeCTive PROCUReMeNT, COST ReDUCTiON AND NeGOTiATiON SKillSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

purchasing plays an important role in the profitability and success of every business. The way the purchasing function is managed and run will greatly influence the company’s bottom line. This programme aims to provide purchasing personnel with the knowledge to be efficient, effective and ultimately to purchase materials and services at the best prices without sacrificing quality and service. It highlights on how purchasing personnel can help to increase productivity and achieve savings through effective purchasing.

Aug 19-20 SBl

MASTeRiNG iSO 9001:2008 iNTeRNAl QUAliTy AUDiTiNGFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course provides participants with the knowledge and skills in Internal Quality Auditing. The setting up of an Internal Quality Audit Team, principles and procedures for carrying out quality auditing will also be provided.

Aug 19-20 SBl

12 STePS SCHeDUle PlANNeD MAiNTeNANCeFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

schedule preventive maintenance has been in practice for the last 50 years. preventive maintenance has long been considered as an activity for cleaning, calibration and checking. In an era of equipment dependence, it is critical that equipment is operated to its maximum efficiency. Equipment health management thus becomes critical to our profit sector. This course enables participants to develop a proper schedule planned maintenance procedure.


Aug 21 SBl

eSTABliSHiNG KPiS TOWARDS eFFeCTive PeRFORMANCe MANAGeMeNTFeeS | FMM MeMBeR – RM300 | NON- MeMBeRS – RM400

Monitoring and measuring performance is fundamental to the success of every organization. Key performance Indicators (KpIs) help an organization define and measure progress towards organizational goals. Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress towards those goals. Key performance Indicators (KpIs) are those measurements. KpIs are not just an excuse to collect data but should be part of a culture that learns from data, and uses it to help drive continuous improvement.

Aug 21-22 SBl

eXeCUTiON AND CONTROl OF PRODUCTiON AND OPeRATiONS MANAGeMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

participants will be provided with a comprehensive understanding of principles and functions of Operations planning and Control, Quality, Inventory Control, Maintenance Management and productivity Improvement. It will also help them identify problems in the production system and solve them using appropriate operational techniques.

Aug 21-22 SBl

GeT THe BeST OUT OF PeOPle By STReNGTHeNiNG MANAGeMeNT SKillSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course helps participants to widen their knowledge of management skills, thus increasing confidence in their ability to manage both the organisational job functions and human resources. It focuses on motivation, leadership, interpersonal skills and teambuilding in order to increase job satisfaction and achieve higher performance level.

Aug 22 SBl

iNTeRNAl 6S AUDiTiNGFeeS | FMM MeMBeR – RM300 | NON- MeMBeRS – RM400

Most successful companies have one thing in common i.e., they practice good housekeeping or 6s. 6s is basically the steps for good housekeeping. A clean and tidy environment can boost up the morale of the workers thus resulting in greater efficiency, effectiveness and commitment towards their work. It is everyone’s responsibility, from the top management to the operators to be involved and committed for 6s to be implemented successfully. This course is primarily designed to ensure participants acquire the knowledge and ability to conduct a 6s workplace audit.

Aug 22-23 SBl

PRACTiSiNG GOOD lABORATORy PRACTiCeS eFFeCTivelyFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The objectives of this two-day course are two-fold: Firstly, to raise the awareness of the laboratory staff concerning the importance of understanding the basic requirements for running a laboratory or working in a laboratory. secondly, to provide a guide for the general management of a good laboratory, based on certain general acceptance guidelines. This informative short course will cover the topics such as good laboratory design, basic laboratory techniques, laboratory data handling, safety in the laboratory, Good Laboratory practice (GLp), laboratory waste management and quality system for laboratory.

Aug 26-27 SBl

DevelOPiNG AND iMPleMeNTiNG A PRACTiCAl SAFeTy AND HeAlTH MANUAlFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

It is outlined in Osh Act, 1994 that the duty to ensure safety and health at the work place lies mainly on employers and employees. One of the important legal obligation of employers under section 16 of the Osh Act, 1994 is that they are required to outline the organisation and arrangements in achieving the objectives of the written safety and health policy at the workplace.


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Aug 26-27 SBl

eFFeCTive MANAGeMeNT OF ACCOUNTiNG FUNCTiONFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course highlights the need for an Accounting department to be focused and proactive in implementing efficiency in managing its functions. It also discusses on how to improve on better workflow and processes besides the main accounting functions.

Aug 26-27 SBl

eFFeCTive leTTeRS AND e-MAil FOR BUSiNeSS ADvANTAGeFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

E-mail has become an essential tool in business, a fundamental part of the way in which we work. In this course, you will be exposed to the information online culture. you will learn how to enhance your online communicatin skills and create a good electronic support with your customers and colleagues.

SEPTEMBER 2013Sep 9-10 SBl

ROOT CAUSe FAilURe ANAlySiS FOR MAiNTeNANCeFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This session provides a detailed approach to solve maintenance and technical problems in a root-cause manner. Various tools will be taught to participants on how to apply these tools to solve any maintenance related problems.

Sep 9-10 SBl

TeKNiK–TeKNiK MeNiNGKATKAN PRODUKTiviTiFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

participants will be given a comprehensive overview of various aspects of productivity Improvement at the workplace. Conducted in Bahasa Malaysia, this course will provide a practical guide on the various productivity Improvement techniques available which will help improve cost effectiveness.

Sep 9-10 SBl

MiSCONDUCT, DiSCiPliNARy AND GRievANCe HANDliNG AND DOMeSTiC iNQUiRyFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

provide an insight on how grievances arise and how they should be handled, the disciplinary procedures in cases of misconduct and also the proper procedures required in conducting a domestic inquiry.

Sep 9-10 SBl

ACCiDeNT iNveSTiGATiON AND WORKPlACe iNSPeCTiON FeeS | FMM MeMBeR – RM550 | NON- MeMBeRS – RM650

The job of investigating accidents is to establish the underlying causes of accidents and thus preventing future tragedies from taking place. The best way to give meanings and make something positive from the tragedy is to investigate all accidents and accidents so that the causes can be identified and recommendations are made to prevent future occurrences. This programme will provide a practical step by step approach to accident investigation and reporting.


Sep 11-12 SBl

PROMOTe yOUR PRODUCTS iN THe MOST eFFeCTive MANNeRFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

you have a great product that you have just developed. however, if you do not promote it then no one will know of its existence. If no one knows of its existence, then there will be no sale. As such, you need to create a strategy in promoting, marketing and launching your great product so more people will know about it and ultimately purchase the product. This programme is designed to help you to market your products in the most effective manner based on the budget that you can allocate.

Sep 11-12 SBl

MASTeRiNG SAFe FORKliFT DRiviNG (CONDUCTeD iN BAHASA MAlAySiA)FeeS | FMM MeMBeR – RM550 | NON-MeMBeR – RM650

Emphasises on both Theory and practical aspects of safe Forklift Driving. The course aims to sharpen the skills of Forklift Drivers and enable them to become better and safer drivers. A practical Examination will be conducted at the end of the course to gauge their driving skills.

Sep 11-12 SBl

ART AND SKillS OF DeliveRiNG eFFeCTive PReSeNTATiONSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Become an impressive communicator by polishing your own presentation skills within a few hours of guidance. Discover the secrets of sounding good, regardless of the situation, and of being helpful, even when the information requested is not at hand. Learn how to rise above anxious moments and how to analyse precisely what your listener is asking you.

Sep 11-12 SBl

eFFeCTive WAReHOUSe MANAGeMeNT AND STORAGe MANAGeMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Warehousing is an integral part of every logistics system that plays a vital role in providing a desired level of customer service at the lowest possible total cost. Numerous factors should be taken into account in managing a warehouse such as the warehouse design, storage method, packaging, material handling, manpower handling, administration and procedure, security and safety factors and current issues in warehousing.

Sep 17-18 PeRlA & SBl

PROCeSS CONTROl: MeASUReMeNT AND CAliBRATiONFeeS | FMM MeMBeR – RM550 | NON-MeMBeR – RM650

A course designed to equip participants with the knowledge and skills to select appropriate inspection, measurement and test equipment in order to demonstrate the conformance of the product to the specified requirements.

Sep 18-19 SBl

BUilDiNG DyNAMiC HUMAN ReSOURCe ASSiSTANTS/CleRKSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

strategic business planning seeks to identify various factors critical to the success of the organization. It also focuses on how the organization can become better positioned and equipped to compete in its industry. To accomplish this, the human Resource Department has a specific and vital role to play. Employees are the most important asset of an organization and will lead an organization to gain competitive advantage. The human Resource function serves as a change agent for the organization. The human Resource Assistants deal with all employees in their daily routine and thus contribute to the human Resource Department as a whole.


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Sep 18-19 SBl

THe A-Z OF MAlAySiAN CUSTOMS POliCieS AND PROCeDUReSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This two-day course has been specially designed to cover all the essential areas of Customs procedures to help participants deal effectively with the Royal Malaysian Customs Department.

Sep 18-19 SBl

SUPeRviSORy SKillS iN BeCOMiNG AN eXCePTiONAl SUPeRviSORFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Equips participants with the skills and techniques to be an exceptional supervisor. It is structured to stimulate more effective supervisory practices in an organisation towards a positive working environment.

Sep 23-24 SBl

MASTeR THe lATeST SySTeMS AND TeCHNiQUeS FOR iMPROviNG QUAliTyFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Modern Methods For Quality Control And Improvement brings you up to date with the latest statistical tools, quality management systems, and developments in the field of quality control. Offering a unique balance of management and statistics, the course provides a single source of information regarding both the structure and management of quality systems and the use of statistics to control and improve quality. Throughout the course, you will be introduced to techniques and procedures to help you develop a better understanding of each technique’s place in the field and its proper use.

Sep 23-24 SBl

CHeMiCAl AND SCHeDUle WASTe HANDliNG AND MANAGeMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course will provide the participants the information required to comply with the Malaysian legal requirements on chemical handling and chemical waste (scheduled waste) management which is OshA (CpL) Regulation 1997 and EQA (uscheduled Waste) Regulation 2005. participants will gain the basic knowledge of safety and health at workplace and hazardous material handling. participants will be able to identify chemical groups, understand proper use of chemical labelling, ascertain suitable ppE, proper handling of chemicals and able to react to contingencies – accidents. Besides that, participants will be exposed to the scheduled waste handling, storage, packaging, labelling, treatment and disposal.

Sep 23-24 SBl

MANAGeMeNT eXeCUTiON: DiSCiPliNe OF GeTTiNG THiNGS DONeFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course aims to widen participants knowledge of management skills in the areas of leadership, delegation, creating the Framework for cultural change and the three cores processes of execution (people process, strategy process and operation process).


OCTOBER 2013 Oct 7-8 SBl

SAve MONey, SPeeD UP PRODUCTiON AND eliMiNATe WASTe By PRiORiTiZiNG QUAliTyFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

so you’ve been asked to lead a quality control initiative? Or maybe you’ve been assigned to a quality team. perhaps you’re a CEO or Managing Director whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession. Quality Control is the straightforward, easy guide to improving your company’s quality. It covers all of today’s available options and provides techniques for introducing quality methods to your company, collecting data, designing quality processes, and more.

Oct 9-10 SBl

eFFeCTive PURCHASiNG MANAGeMeNT FOR BUSiNeSS SUCCeSSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

In order for companies to pay attention to the changing role of the purchasing function in the twenty-first century, the fundamental areas of practical management techniques and skills in purchasing have to be examined. This programme will assist the purchasing personnel to improve their operations in meeting corporate objectives and goals.

Oct 9-10 SBl

PRACTiCAl GUiDe TO eleCTRiCAl WiRiNG, iNSPeCTiON, TROUBleSHOOTiNG AND RePAiRiNGFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

A good wiring system must fulfil the statutory requirements such as safety regulation, IEE wiring regulation, protection against electrical shock, direct and indirect contact, thermal effects, under voltage and residual current device and protective measures. This programme is designed for all those involved in maintaining and troubleshooting electrical wiring systems.

Oct 9-10 SBl

MANAGiNG eMPlOyeeS viA 5es FOR HiGH ACHieveMeNTSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course helps the management group to widen their knowledge of management skills in the area of managing people via 5Es. The 5Es represent five stages of a sequence: Engage, Explore, Explain, Extend and Evaluate. The purpose for the ENGAGE stage is to peak the employees’ interest and get them personally involved while pre-assessing prior understanding. The EXpLORATION stage is to get employees’ involved in their work; providing them with a chance to build their own understanding. The EXpLANATION stage provides employees’ with an opportunity to communicate what they have learned/mastered so far. The EXTEND stage allows employees to use their knowledge and continue to explore its implications in their daily work. While the EVALUATION stage is for both the superior/management and his/her down-line to determine how much learning and understanding has taken place.

Oct 9-10 SBl

eFFeCTive & STRATeGiC PRODUCTiON MANAGeMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Effective production & Operations Management now stands at the core of every successful organization as manufacturers strive to increase productivity without incurring unnecessary costs. As the need to deal effectively with the problems of production scheduling becomes more critical, staff needs to have a comprehensive understanding of the principles and function of operation management before even thinking about the control.

Oct 16-17 SBl

TeCHNiQUeS OF WRiTiNG iSO QUAliTy OBjeCTiveS, NCRs/CARs, MeASUReMeNT AND DATA ANAlySiSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The participant is worked with a series of assignments geared towards real-life situations with respect to non-conformities and non-conforming situations. The proper and correct technique of writing these quality-related documentation are nurtured into the prarticipant’s repertoire of abilities in practical operational reporting. special focus will be made onto decision-making from factual aspects.


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Oct 17 SBl

PeRFORMANCe APPRAiSAl MADe eASy: A COMPleTe GUiDeFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

performance management and particularly appraisal is one of the major activities of supervisors and Managers. Appraisal time becomes a period of anxiety and pain of all parties involved. This one-day course will use a practical hands-on approach to lower the level of pain and make it a more useful tool for management which highlights the dos and don’ts of performance appraisal.

Oct 17 SBl

MeNGURUS KONFliK SeCARA POSiTiF KeARAH MeWUjUDKAN KeHARMONiANFeeS | FMM MeMBeR – RM300 | NON- MeMBeRS – RM400

Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well, conflict provides a powerful avenue for significant growth. hence developing good conflict resolution techniques is very important. Conducted uin Bahasa Malaysia, this course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflict.

Oct 21-22 SBl

UNlOCKiNG THe KeyS TO PlANT SAFeTy AUDiTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

safety conscious employees play a vital role in a company’s overall safety and health administration. This is a basic training programme aimed to give a basic understanding of Occupational safety and health to the participants. It will enlighten participants and help them acquire knowledge on how to perform safety and health internal audits.

Oct 21-22 SBl

7S MODel FOR MAiNTeNANCe leADeRSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Most maintenance leaders grow up through hierarchy and seniority. As such, they carry with them the skill they have accumulated over the years. since the emphasis is mostly on reducing breakdowns and day-to-day firefighting, their leadership styles are ncot really as developed as in the manufacturing departments. As result, most evolve in reactive leadership styles and learn their lessons through the school of hard knocks. This course is developed to effectively enhance and change the maintenance leadership techniques in a systematic manner, in which, the participants will understand their true value and role in the industry.

Oct 21-22 SBl

OPeRASi STOR DAN GUDANGFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

There is no doubt that efficient store and warehouse operation provide the core for succesful business operation. The lack of inventory and stores management would also affect the smoothness of your business conduct. hence, this programme will provide participants with an understanding of the principles and operation procedures of managing a store and warehouse. To be conducted in Bahasa Malaysia, this programme eill benefit all store and warehouse staff who should be properly trained to enable them to perform their duties with effeciency and responsibility.

Oct 23-24 SBl

PeNiNGKATAN PReSTASi KeRjA DAN MOTivASi UNTUK PeKeRjAFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Conducted in Bahasa Malaysia. This course is designed to help participants understand individual differences, review their attitude, obtain positive working culture outlook and acquire skills that will improve their overall performance.


Oct 23-24 SBl

TiPS & TeCHNiQUeS FOR HANDliNG CUSTOMeR COMPlAiNTS PROFeSSiONAllyFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

We live and work in a business-sensitive economy. More importantly as manufactured products/services become more alike, it is increasing the quality and service provided to customers that forms the critical difference between success and failure especially handling customer complaints. handling customer complaints tactfully is an art and one must be able to anticipate customer’s reactions, communicate clearly and achieve win-win outcomes.

Oct 23-24 SBl

eFFeCTive AND SUSTAiNABle CONTiNUAl iMPROveMeNT iN CONFORMANCe TO MANUFACTURiNG MANAGeMeNT SySTeMSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course focuses on enabling participants to acquire knowledge on how to interpret and understand the definition of improvement on a continual basis and to relate continual improvement (CI) to various aspects of work. participants will be able to cultivate the capability in applying Failure Mode and Effect Analysis (FMEA) and soft skills in order to sustain and nurture CI concepts on a long-term survival platform.

NOVEMBER 2013 Nov 11 SBl

CReATiNG AND MAiNTAiNiNG AN eFFeCTive FiliNG AND ReCORDS SySTeMFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

Often we hear a business is only as good as its records. All correspondence with clients, financial information, market and clients’ facts are all kept in files. The term records management refers to the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed. This programme helps participants with the creation, organisation, maintenance, use, retrieval and disposal of conventional records to promote efficiency and productivity in the organisation.

Nov 11-12 SBl

iNCReASe SAleS WiTHOUT THe HARD SellFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

There are a lot of ways to increase sales for a company and the easiest way is to focus on personal selling. however, there are other ways to increase sales and one of the methods is to focus on the wider concept of selling which is marketing. If the company can focus on marketing, it will not only increase sales but in the long run will also enhance the company’s competitiveness in the marketplace.

Nov 11-12 SBl

TeKNiK-TeKNiK PeNyeleNGGARAAN eFeKTiF UNTUK jURUTeKNiKFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Technicians are expected to perform efficient troubleshooting, do proper preventive maintenance, control the usage of spare parts, and possess good maintenance etiquette. Conducted in Bahasa Malaysia, this programme is designed to provide best known methods that every maintenance personnel should be equipped with.


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Nov 11-12 SBl

DeleGASi, PeNGURUSAN MASA, KONFliK DAN MeNANGANi PeKeRjA BeRMASAlAHFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course cultivates the importance of delegating work and time management which in return helps to increase job satisfaction and achieve higher performance level. It also helps participants to overcome conflicts and handle difficult employees which in return provides for a harmonious work environment and enhance effectiveness of working with people.

Nov 12 SBl

eFFeCTive STOCKTAKiNG, vAlUATiON AND ReCTiFyiNG SHORTFAllS AND PROBleMSFeeS | FMM MeMBeR – RM300 | NON-MeMBeR – RM400

This course has been specially designed to help participants to conduct effective and proper counting of stock items in the stores/warehouses to ensure accuracy of available stocks and also to investigate stock discrepancies effectively.

Nov 13-14 SBl

ACCiDeNT AND iNCiDeNT iNveSTiGATiON, ReCORDiNG AND RePORTiNG (NADOPOD ReGUlATiONS) FeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Accidents and hazards to health represent costly factors in the work environment and must be guarded against constantly. however, during everyday activities, we do not give any thought to the possibility of accidents in the work stations. More than two million workers die each year through work-related accidents and diseases. This figure does not account for injuries which are chronic and acute in nature. significant number of occupational deaths and accidents could have been prevented if organisations use the best accident prevention strategies and practices. Accident investigation skill and ability is one of the best tools that management or a safety practitioner can have at his command. It does not only investigate an accident but it prevents reoccurence of such accident.

Nov 13-14 SBl

MANAGiNG MUlTi-TASKiNG: eSCAPiNG THe TiMe TRAPFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Multi tasking is the ability to execute more than one task at the same time. It is a skill that is extremely essential in the current business environment where speed in productivity is of essence. however, multi tasking can be both good and bad: Good when it is manage well and bad when it’s out of control. As there is no escaping from multi tasking, this program seeks to help you to manage your work by helping you to understand, organize and implement techniques that include time management and work systems.

Nov 13-14 SBl

BeST lUBRiCATiON PRACTiCeS FOR MACHiNeRy AND eQUiPMeNTFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

This course provides foundational training in industrial & machinery lubrication. It lays the groundwork for establishing the correct lubrication. If you aren’t using the correct lubricant at the right time in the right quantity and in the right place, you could be doing your equipment more harm than good. Modern lubrication programs have changed considerably from “old school” methods that have been passed down through generations. This course contains the very best practices for applying and managing lubrication that you can begin using right away.

Nov 13-14 SBl

7 QC TOOlS AND QUAliTy CONTROl CiRCle (QCC)FeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

One of the greatest challenge to today’s industries and companies is how to change the way that employee work and raise their productivity and product quality. To achieve this, the employees must be well equipped with the right tools and method towards process of continuous improvement. The tools mentioned here are the 7 QC Tools and it a MUsT for all those involved in Quality Control Circles (QCC). The formation of QCC will then greatly enhance the effectiveness and efficiency of employees which will lead towards profitability for the organization.


Nov 18-19 SBl

eSSeNTiAl WRiTTeN eNGliSH MADe eASy FOR OFFiCe AND OPeRATiONS STAFFFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course will enhance the competency in communication within the business context. participants will practise the appropriate use of written English in situations commonly encountered in business environment.

Nov 18-19 SBl

PRACTiCAl leTTeRS OF CReDiT (lCs) APPliCATiON FOR TRADe eNHANCeMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Knowledge on banking facilities and the required quantum, risk and fraud occurrence in domestic as well as international trade, and the measures taken to prevent such occurrences, form an integral part of a successful business entity. This course will cover all the important aspects of Letters of Credit (LCs) — its function and types, documentation and endorsement to ensure smooth trade transactions and to avoid unnessary delay.

Nov 18-19 SBl

PReveNTATive MeASUReS iN RejeCT ReDUCTiON THROUGH STATiSTiCAl APPROACHFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

statistics form the basic backbone of quantifiable data and quality assurance in the practical areas of prediction, prevention, correction and containment, as well as enhancement and continuous improvement. The participant is taken on a trip in statistics from the very basic computations to process-driven indices in operational control and quality assurance. This is a very hands-on, non-software-based, learning platform for beginners in statistics to fully understand the why and how, and other areas, of data-based operation management.

Nov 18-19 SBl

ADvANCeD SUPeRviSORy SKillS AND SOlUTiONSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course provides participants with knowledge, skills and practical approach to handle the finer skills of supervisory management which include production operations and quality management issues besides people management skills and to be inspired and motivated for effective supervision.

Nov 20-21 SBl

MeASURiNG PRODUCTiON OPeRATiONS PeRFORMANCe FOR CONTiNUOUS iMPROveMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

production performance assessment is a process by which existing data on key measurables are assembled in a manner which allows it to be quickly reviewed and acted upon by a Management Team. It is a system that guides and tracks the overall performance of the company and provides a systematic method of problem recognition.

Nov 20-21 SBl

iSO 9001:2008 QUAliTy MANAGeMeNT eSSeNTiAlSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

It became apparent that every function of the business contributes to business outcomes (outputs and impacts) and that every function influenced in some way the ability of the organization to create and retain satisfied customers. It was soon realized that business survival depended on its relationships with employees, suppliers, shareholders, and society in general – that these parties all have an interest in the business and that their needs and expectations are important in the quest to create and retain satisfied customers for its products and services. The aim for this training is to involve participants on several paths in order to explain the concepts, principles and thinking behind the tenets of quality management and the practical methodologies that have emerged to implement them based on the IsO 9001:2008 standards.


31


Nov 20-21 SBl

ADvANCeD FiNANCiAl ACCOUNTiNG PRACTiCeS AND PROCeDUReSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

This course will lead you through the various important and critical areas of accounting so that participants will acquire a better understanding of the practices and procedures in areas such as Accounting standards, profit, Revenue, Income statement, Fixed Assets, stock, different types of Accounts and Financial statement.

Nov 20-21 SBl

eXCelleNCe iN MANAGiNG SUPPlieRS FOR COMPeTiTive ADvANTAGeFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

In whatever business we are in, suppliers play a key role in the success of the business growth such as in electronics and automobile industries, service industries, etc. By having strong relationship with suppliers, it will strengthen your company’s competitve advantage in the marketplace. Ignoring supplier management principlies will result in a dysfunctional relationship that will negatively impact your business.

DECEMBER 2013 Dec 9-10 SBl

COST ReDUCTiON TeCHNiQUeS FOR MANUFACTURiNG OPeRATiONSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

If we review our current manufacturing practices and systems, it is very easy to find losses. These losses may be a result of human, materials, facility machines as well as management methods, procedures and activities which go unnotice. In order to achieve cost effective operations, appropriate cost reducing techniques should be employed to eliminate all or some of the losses. This will eventually lead to an improved business position in this competitive world.

Dec 9-10 SBl

PeMBeNTUKAN KeRANi yANG CeMeRlANGFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

The clerical staff plays a crucial role to assist a manager in the daily routine work flow. Their role and responsibilities helps to keep the department well organized, efficient and effective. They also need to work closely with all other departments internally, and deal with external organization / corporate entities. This course is designed to help participants understand their roles / responsibilities and be a more effective clerical and administrative staff.

Dec 9-10 SBl

QUAliTy MANAGeMeNT SySTeM (QMS) MODel GeNeRATiONFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

There are countless specific quality management system models are emerging. Entirely new specific standard on quality management system are established and published from IsO 9001:2008. however, upstarts are challenging the fundamentals, some of whom are struggling feverishly to reinvent the existing quality management system. This training will provide a deep insight into the nature of quality management system models which it describes traditional and bleeding-age models and their dynamics, innovation techniques, how to position your quality management system model within an intensely competitive landscape, and how to lead the redesign of your own organization’s business system.


Dec 11-12 SBl

CReATiNG SySTeMATiC WORKPlACe MANAGeMeNT TO SUSTAiN viSUAl CONTROlFeeS | FMM MeMBeR – RM500 | NON- MeMBeRS – RM600

Many results are produced through special activity, special approach, or special methodology. But many people forget the contribution of this passive factor – environment at workplace. Regardless of types of operations we do, we always require a workplace to operate the work or task. In order to make the workplace to be another “helper” to assist us in the operation, it must be able to tell us something in its own way. We must make the workplace signals us the current situation – that is to make the workplace systematic and “Visual”. This course explains how to turn the workplace so that it becomes conducive for many improvement activities. The course explains this transformation steps clearly to reach acceptable level of Visual Management.

Dec 11-12 SBl

PRACTiCAl TOOlS AND TeCHNiQUeS FOR CONTiNUOUS QUAliTy iMPROveMeNTFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

presenting an unusual and unique system for Continuous Quality Improvement (CQI), this course is geared for managers/ executives/officers who want or need to support quality improvement in their organizations. It is the contributions made by CEO’s and upper management that moves the quality process forward, and because of this structure, this course will be able to guide you to Implementing Quality focuses on the concepts, thinking and systems necessary for management to operationalize the CQI philosophy.

Dec 11-12 SBl

eSSeNTiAl SKillS FOR ACCOUNTiNG PeRSONNelFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

Acquiring the basic accounting concepts is essential for effective management and cost accounting. This course will help participants to acquire a clear understanding on the different types of accounting books and documents, the practical principles of management and cost accounting and how to apply the proper accounting techniques to record business transaction.

Dec 11-12 SBl

SAFeTy MANAGeMeNT FOR eXeCUTiveS AND SUPeRviSORSFeeS | FMM MeMBeR – RM500 | NON-MeMBeR – RM600

safety integral part of the responsibilities of every executive and supervisor in an organisation. The major responsibilities are inherent in the responsibilities and authorities of middle management staff who design and implement the operational system within which employees must perform. The successful implementation of safety/loss control activities of management at all levels in an organisation and requires the safety management team to work knowledgeably and effectively with all others towards improvement of the total management system.


eXeCUTive DiPlOMA in … INDUSTRIAL RELATIONS • LOGISTICS MANAGEMENT

INDUSTRIAl RElATIONS lOGISTICS MANAGEMENT

1. IndustrialPracticesinMalaysia

2. OrganisationalBehaviour

3. OccupationalSafetyandHealthManagement

4. TrainingDevelopment5. HumanResource

Management6. MalaysianEmployment

Law 7. CollectiveBargaining

andNegotiations8. Compensationand

Benefits9. ProjectPaper

1. SupplyChainManagement2. Warehousing3. DistributionManagement4. FreightandTransportation5. LogisticsManagement

Strategy6. ProcurementandInventory

Management7. CustomsandTradein

Malaysia 8. OperationsManagement9. ProjectPaper

FMM Institute perak is proud to organise EXECUTIVE DIPlOMA courses in INDUSTRIAl RElATIONS and lOGISTICS MANAGEMENT, which are scheduled for 2013. Our Executive Diploma courses are specially tailored to meet and foster success of individuals and organisations in today’s rapidly changing and globally competitive environment.

They are targeted at working adults with a Diploma/Degree in any Discipline or any professional qualification with a minimum of 1 year of working experience or Certificate/spM/sTpM holders with 3 years of working experience. To facilitate the working adults, classes will be conducted on sundays from 9:00 a.m. - 5:00 p.m. Each course covers 9 intensive modules which combine the latest business concepts and best practices of the representative areas of functions. Taught by experienced corporate and industry practitioners who will bring with them wealth of academic theories and real world expertise, these courses provide participants with an excellent combination of academic and pragmatic knowledge via lectures, case analysis, group discussions and presentations.

FOR FURTHeR iNQUiRieS on the respective course, please contact : MR MAHiNDeR / MS NiCOle / PUAN eDA / MS HARviNDARTel : 05 - 5488660 / 5488550 / 5488770Fax: 05 - 5488221 / 5488331email: [email protected]

Registration is OPeN NOW

DuRaTION 12monthsCLaSSES ScheduledSundaysTiMe 9.00a.m.–5.00p.m.MODuLES 8+ProjectPaperaSSESSMENT Examination,assignmentandProjectENTRy REquIREMENTS

DIPLOMa/DEgREE+1yrworkexp.CERTIFICaTE/SPM/STPM+3yrsworkexp.

FEES FMMMembers RM7,000Non-Members RM7,500Self-Sponsored RM7,000(InstalmentBasis)

Certificate & Executive Certificate Courses


CertifiCate in eLeCtriCaL Chargeman a4 / B0

Fees: A4/A4 - 1/A4 - 2 | FMM MeMber – rM3,500 NoN-MeMber – rM4,000 b0/b0 - 1/b0 - 2 | FMM MeMber – rM3,500 NoN-MeMber – rM4,000

a specially designed Certif icate Courseto upgrade the skills of electricians andtechnicianshandling electricalwork and toenablethemtopreparefortheChargemana4/B0examinationsconductedbyJabatanBekalanElektrik&gas.

CertifiCate in ShiPPing

FeeS | FMM MeMBeR – RM2,500 | NON-MeMBeR – RM3,000

TheMalaysian National Shippers Council(MNSC) and the FMM Institute developedthisCertificateCourseinShippinginordertopromote efficient handling andmovementinternational trade via shipping. Themainobjectiveofofferingthiscourseistoenhancetheprofessionalismof the industry aswellasmaintain a standard for operationwiththe industry. Consisting of ninemodules,this coursehasbeendevelopedby a panelofexperiencedpractitioners invariousareasof shipping and logisticswho have takenalmost twoyears to research thematerials.Participants of this course will acquirecomprehensive knowledgeof this shippingfunction, fromdocumentation to laws andpracticesandbankingandinsurance.

CertifiCate in PurChaSing and inventory management


aspecialisedcoursewithfocusonPurchasingandInventoryandcoversindetailPurchasingprocedures and Inventorymanagement. ItwillsuitbestforemployeeswhoalreadyhavesomeexperienceinPurchasingandInventory.Futhermore, it ’s specially developed toprovide theoretical knowledgeandpracticaltechniques in handling Purchasing andInventoryManagement. It also provides asystematicapproachinmasteringpurchasingactivitiesandisstructuredinaccordancewiththecurrentMalaysianEnvironmentandlawstoprovideparticipantswithbasictoadvancedknowledge in Purchasing and InventoryManagement.

fmm exeCutive CertifiCate in human reSourCe management


SpeciallydevelopedwiththeaimtoprepareHR personnel tomanage the complexitiesaswell as to face the changing needs ofthe various industries in regards toHumanResourceManagement.Thisprogrammewillnotonlyprovideonewith sound theoreticalknowledgeofthesubjectmattersbutpracticalapplications in the business environment.It keepsone inpacewith theever changingbusinesssurroundingwhilstachievingdesiredgoalssuccessfully.

fmm (Cima) CertifiCate in BuSineSS aCCounting

FeeS | FMM MeMBeR – RM3,000 / NON-MeMBeR – RM3,500

This FMM (CIMa) Certificate in Businessaccounting programme is developed toenable Finance level personnels to gain aprofessionalcertificationinthefieldofFinance.ThisprogrammeisbasedonthefirstleveloftheManagement accountant professionalqualification syllabusofferedby CharteredInstituteofManagementaccountants(CIMa)which is recognizedworldwide. The CIMaprofessionalqualification isbrokendown to4 levelswithCertificationat each level i.e.CertificateinBusinessaccounting,DiplomainManagementaccounting,advanceDiplomainManagementaccountingandManagementaccountantprofessionalqualification.

fmm CertifiCate in SuPerviSory management


Thiscertificateprogrammeisdevelopedarisingfromrequestsbythemanufacturingindustriesandaftertakingintoconsiderationthelackofanindustryspecificprogrammethatcaterstheneedsofthemanufacturingindustryforcapableandskilledsupervisororsupervisorystaff.Thiscertificateprogrammeisaverycomprehensivecourse for those carrying out Supervisionwork,handlingkeymanufacturingprocessesandfortheirprofessionaldevelopmentinthemanufacturingsector.

Certificate & Executive Certificate Courses


fmm (aSQ) CertifiCate in QuaLity engineering


SpeciallydesignedCertificateCoursetocoverthefundamentalsofqualityEngineeringandthebestpracticesand latest applications inqualityManagement. It isalsointendedforthosewishing to obtain Certification fromtheamericanSociety forquality (aSq)asaCertifiedqualityEngineer (CqE)orCertifiedqualityManager(CqM).

fmm CertifiCate in CuStomS


ThiscertificateprogrammeisdevelopedaftertakingintoconsiderationthelackofanindustryspecificprogrammethatcaterstheneedsofthemanufacturingindustryandhasbeenspeciallydevelopedtoprovideknowledgeonMalaysianCustomsandExcise legislations,proceduresanddocumentation.ThisprogrammefocusesonCustom legislations, thedifferent typesofCustomsprocedures,howtocomplywiththem,documentationandpractices.

CertifiCate in Safety and heaLth offiCer


TheOSHact 1994makes provisions for acompetentpersontobeemployedtoactasaSafetyandHealthOfficerattheplaceofwork.This coursehasbeendeveloped toprepareparticipants to sit for the SHOExaminationconductedbyNIOSH.Itequipsparticipantswithlegal knowledgepertaining toOccupationalSafety andHealth and be acquaintedwithnecessary know-how and techniques forperformingvariousOccupational SafetyandHealthactivities.

fmm exeCutive CertifiCate in SuPPLy Chain management


Speciallydevelopedwiththeaimtoprepareall levelsofpersonnel inthesupplychaintounderstandand comprehend theenterpriserelationshipsofdifferentfunctionswithinanorganisationorwithtradingpartnersinordertoget the informationnecessary to run thebusiness,togetproductsdeliveredthroughthebusiness,andtogeneratetheprofits for thebusiness.Thisprogrammewillnotonlyprovideonewithsoundtheoreticalknowledgeofthesubjectmattersbutpractical applications inthebusinessenvironment.Itkeepsoneinpacewiththeeverchangingbusinesssurroundingwhilstachievingdesiredgoalssuccessfully.

CertifiCate in energy management


TheFMMCertificate inEnergyManagementisaprofessionaldevelopment course in linewith theEfficientManagementof ElectricalEnergyRegulations2008whichwasgazettedonDecember15,2008.ThisnewRegulation,among others, require users with totalconsumptionof3millionkWhormoreover6consecutivemonthstoappointanElectricalEnergyManager and implement efficientelectrical energymanagement. ToenhanceMalaysia’senergyefficiency,thisprogrammepreparesparticipants tobe accredited as aqualifiedenergymanagerat their respectiveplaceofwork.ThisprogrammealsorepresentsauniqueeffortofFMMInstitute.

fmm exeCutive CertifiCate in LogiStiCS management


Speciallydevelopedwiththeaimtoprepareall levels of personnel in the shipping andlogisticsfieldstounderstandandcomprehendthe differentmodes of dynamic logisticsdistribution. This programmewill notonlyprovideonewithsoundtheoreticalknowledgeofthesubjectmattersbutpracticalapplicationsin thebusiness environment. It keepsonein pacewith the ever changing businesssurroundingwhilst achieving desired goalssuccessfully.

CertifiCate in BoiLerman grade 2 / grade 1


SpeciallydesignedCertificateCoursetoupgradetheskillsandknowledgeofapprentice,BoilerassistantsandotherswhoarehandlingSteamBoilersandtoenablethemtopreparefortheBoilermangrade 2/grade 1 examinationsconducted by Jabatan Keselamatan danKesihatanPekerjaan(JKKP).

fmm exeCutive CertifiCate in induStriaL reLationS


SpeciallydevelopedwiththeaimtoprepareHR personnel tomanage the complexitiesaswellas to face thechangingneedsof thevarious industries in regards to IndustrialRelationsManagement.Thisprogrammewillnotonlyprovideonewith sound theoreticalknowledgeofthesubjectmattersbutpracticalapplications in the business environment.It keepsone inpacewith theever changingbusinesssurroundingwhilstachievingdesiredgoalssuccessfully.


SMes SKillS UPGRADiNG PROGRAMMeS

WearepleasedtoannouncethattheInstitutehasbeenapprovedasSMECorporationMalaysia’s(SMECorp)ProfessionalTrainingProvider(PTP).andunderthisscheme,atotalof57trainingcourseswereapprovedbySMECorptobeconductedforSMEssoastoenjoytheSkillsupgradinggrant.70%ofthecoursefeesisfinancedbySMECorporation.assuch,SMEswillonlyneed topay30%of the course feesuponapprovalfromSMECorp.

No. COURSE TITlEDuration

(Days)Fee

(RM)

1 Effective purchasing Management 2 950

2 Operasi stor dan Gudang 2 950

3 Inventory and stores Management 2 950

4 Materials planning and Control 2 950

5 strategic procurement, Negotiation skills and Cost Reduction Techniques

2 950

6 Effective Logistics Management 2 950

7 production planning and Control 2 950

8 Teknik Kawalan Kualiti untuk QC 2 950

9 penyelenggaraan Asas untuk Juruteknik 2 950

10 Basic Electricity and Troubleshooting 2 950

11 safety and health at Workplace 2 950

12 Occupational First Aid skills and CpR 2 950

13 INCOTERMs And Its Interpretation in International Trade and shipping Documentation

2 950

14 seven Leadership skills of highly Effective supervisors (Mandarin)

2 950

15 Motivating Employees for higher productivity (Mandarin)

2 950

16 sikap Kerja positif 2 950

17 Clerical Development programme 2 950

18 Managing Conventional Record and Files Effectively

2 950

19 Certificate in Electrical Chargeman AO 13 3,000

20 Certificate in Boilerman 4 1,800

eLigiBiLity

• Manufacturing sector (including agricultural-based industries) and manufacturing-related services-annual sales value is not more than RM25 million or with less than 150 full-time employees

• services sector (including ICT) – annual sales value is not more than RM5 million or with less than 50 full-time employees

• sMEs must be registered under the Companies Act 1965 (private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with the majority Malaysian shareholders (minimum 60%)

• The skills Upgrading Grant is on first-come-first-served basis and while the fund last

sMEs who contributed to the hRDF can also apply for training grant under the various schemes available under the hRDF. The sMEs skills Upgrading programmes can also be conducted on in-house basis.


SMes SKillS UPGRADiNG PROGRAMMeS (contd)


(Days)Fee

(RM)

21 Understanding IsO 9001 : 2008 Quality Management system Requirements

2 950

22 7 Alat QC dan pelaksanaan QCC 2 950

23 5s Implementation 2 950

24 Teknik-Teknik peningkatan produktiviti 2 950

25 Equipment Efficiency Through Maintenance Management

2 950

26 how to Develop an Effective safety and health Committee

2 950

27 Accident prevention at Workplace 2 950

28 Mengendali Bahan Kimia Dengan selamat

2 950

29 safe Forklift Driving skills 2 950

30 Kemahiran penyeliaan yang Berkesan 2 950

31 Effective Customer service and Complaints Management

2 950

32 Understanding Employment Act 1955 2 950

33 Effective Disciplinary Management-Grievance handling, Misconduct and Domestic Inquiry

2 950

34 how to prepare and Maintain Full set of Accounts

2 950

35 Effective Time Management 2 950

36 Effective Communication skills at the Wokplace

2 950

37 Essential English Made Easy for supervisors and Workers

24 hrs 1,400


(Days)Fee

(RM)

38 Basic programmable Logic Controller (pLC)

2 950

39 presentation and Communication skills 2 950

40 Essential Management skills 2 950

41 Enhancing your Creative Thinking and problem solving skills

2 950

42 Executive Development programme 2 950

43 practical Aspects of human Resource Management

2 950

44 IsO 9001 : 2008 Quality Management system Internal Audit

2 950

45 program pembangunan perkeranian 2 950

46 Collecting Difficult Account 2 950

47 selling in Tough Times 2 950

48 Certificate in Energy Management 14 4500

49 Certificate in Electrical Maintenance 11 2500

50 Warehouse safety and Manual Material handling

2 1,100

51 Managing poor performance 2 1,100

52 sijil pengurusan stor dan Gudang 13 3,250

53 supply Chain Management 2 1,000

54 Logistics Management in Manufacturing 2 1,000

55 Warehouse Management in the 21st Century

2 1,000

56 Effective Negotiation skills for purchasers

2 1,000

57 perancangan dan pengawalan Inventori 2 1,000

FMM Institute is a registered training provider with pembangunan sumber Manusia Berhad (psMB) and it ensures that all its programmes comply with the requirements of the human Resourde Development Board to be eligible for training grants under hRDF.

TrainingSchemesundertheHRDFEmployers who are registered with psMB are eligible for training grants through the various schemes available under the hRDF. The schemes are as follows


HRDF Training Schemes

RaTEOFFINaNCIaLaSSISTaNCE The rate of reimbursement for all types of locally conducted training programmes is 100%.

Human Resource Development Fund (HRDF)

Safety And Health Programmes

SBL Schemes (SBL)Employers can claim for reimbursement f ro m hRD F up o n c o mp l e t i o n of p r o g r a m m e. h owe ve r, a p p r o v a l f rom p sMB i s requi red pr ior to commencement of programme by completing Form psMB/pGL/1/09 or via online thru Employer Information system (EIs). Training grants can be considered for all types of training courses (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers.

PerLa Scheme (PerLa)FMM Institute will claim the entire amount directly from the employer’s account with hRDF. Under this scheme, no prior application for programme approval is required, except application f o r l e v y r e s e r v a t i o n . h o w e v e r, employer must submit Form psMB/pER/T2/06 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training programme (ATp) status.

Prolus Scheme (ProLuS)Under this scheme, employers are not required to obtain prior approvals from psMB to attend the programme. It is only for training programmes with approved Training programme (ATp) status.

SBL -Khas Schemes (SBL-K)similar to pERLA scheme but approval f rom p sMB i s requi red pr ior to commencement of programme by completing Form psMB/pGL/1/09 or via online thru Employer Information system (EIs). Employers must submit form psMB/sBL-KhAs/T2/09 to FMM Institute prior to commencement of programme.

We are pleased to announce that the Department of safety & health (DOsh) Malaysia has approved 7 of FMM Institute perak’s safety & health related training programmes for the recognit ion of Continuous Education programmes (CEp) for the purpose of renewing of safety & health Officer (s).

Course Title Days

Accident Investigation And Workplace Inspection 2

Occupational safety and health Risk Management 2

Occupational First Aid skills and CpR 2

Effective Environmental, Occupational safety and health Management

2

Accident prevention at Workplace 2

Occupational safety and health Leadership – A paradigm

2

Understanding Malaysian Occupational safety and health Legislation

2

Employers who are registered with pembangunan sumber Manusia Berhad (psMB) are eligible for training grants through the various schemes available under the hRDF. The schemes are as follows:

DOSH approved


iN-HOUSe COURSeS

REgISTRaTION:• Upon Faxing / Mailing the completed Registration Form to FMM

Institute, perak, you are deemed to have read and accepted the terms and conditions. The course would also be deemed as confirmed unless informed otherwise.

• Will be based on First-Come-First-served basis.PayMENT:• Cheques made in favour of FMM INSTITUTE should be forwarded to

FMM Institute perak.• For sBL scheme, an Attendance of 100% is a MUsT, in any case,

employers will be billed in full.CaNCELLaTION:• Must be in Writing with Reasons.• 7 days before the course — No payment Charged• 3-6 days before the course — 50% payment Charged• < 3 days before the course — Full payment Charged• participants who did not turn-up will be charged full payment.• Replacements can be accepted at no additional cost.

• FMM Institute, perak public Courses and Dates are accurate as at time of printing. • FMM Institute perak reserves the right to change the facilitator, date and to vary / cancel

the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes.

• More courses may be added to this schedule from time to time. please look out for our individual brochures which will be sent to employers closer to each course.

• FMM Institute is registered with pembangunan sumber Manusia Berhad (psMB) as a Training provider.

• FMM Institute is selected to participate in the pERLA scheme under the hRDF.

Registration DetailsFortheattentionof:aLLTRaININg/HuMaNRESOuRCEMaNagERS/ExECuTIvES

FMM Institute, Perak is able to tailor-make In-house Courses to suit individual company’s needs. Course outlines and objectives are discussed with companies in order to customise the courses and the facilitators will develop the Training materials accordingly.

All In-house Courses are offered under the sBL scheme.

FMM Institute, perak would be glad to assist in the application and claim procedures for training grants from the hRDF.

FORFuRTHERINquIRIESontherespectivecourse,pleasecontact:MRMaHINDER/MSNICOLE/PuaNEDa/MSHaRvINDaR

Tel: 05-5488660/5488550/5488770Fax: 05 - 5488221/5488331Email: [email protected]


oBjeCtiveS• Provide skills and knowledge on how

towork in teams throughpersonal andexperimentalexperience.

• Knowwhataretheattributesofeffectiveteams(Honesty,Belongingness,qualityofRelationshipsandParticipation).

• Beabletorelatethelearningexperiencebacktotheirworkplace.

• Toprovidetheparticipantswithpracticaltechniques of handling day to dayleadershipresponsibilitiesthroughhumanrelations.

• Buildandsustainteamspiritbyidentifyingtheproblems,opportunities,strengthsandweaknessesoftheteam.

training methodSgroup Discussions, Lectures, StructuredExercises, Role Plays, Presentation andOutdooractivities.

venue• TrolakCountryResort,Trolak,Perak.• TelukSenangin,Lumut,Perak.• KemRekreasiIntanSuraya,

SungaiSiput.• BukitMerahLaketown.

Location Map

left fork “Ipoh”

Keep left approachingflyover

Keep left approachingflyover

Ipoh South

Kelab Golf DiRaja Perak

Jln Su

ltan A

zlan Sh

ah Selatan

left fork “Lost World of Tambun”

Ipoh-Jelapang

left fork“Ipoh”

McD

BurgerKing

extra

ADveNTURe BASeTeAMBUilDiNG COURSe(Outbound Training)

MARCHS M T W T F S

31 1 23 4 5 6 7 8 9

10 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30

JANuARyS M T W T F S

1 2 3 4 56 7 8 9 10 11 12

13 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31

FEBRuARyS M T W T F S

1 23 4 5 6 7 8 9

10 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28

APRIlS M T W T F S

1 2 3 4 5 67 8 9 10 11 12 13

14 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30

JuNES M T W T F S

30 12 3 4 5 6 7 89 10 11 12 13 14 15

16 17 18 19 20 21 2223 24 25 26 27 28 29

MAyS M T W T F S

1 2 3 45 6 7 8 9 10 11

12 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29 30 31

JulyS M T W T F S

1 2 3 4 5 67 8 9 10 11 12 13

14 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31

AuGuSTS M T W T F S

1 2 34 5 6 7 8 9 10

11 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30 31

SEPTEMBERS M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 14

15 16 17 18 19 20 2122 23 24 25 26 27 2829 30

oCToBERS M T W T F S

1 2 3 4 56 7 8 9 10 11 12

13 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31

DECEMBERS M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 14

15 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31

NovEMBERS M T W T F S

1 23 4 5 6 7 8 9

10 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30

Calendar 2013Public Holidays in Malaysia for year 2013

Date Day HoliDay Note

1 Jan tue New year S except Johor, Kedah, Kelantan, Perlis & terengganu

24 Jan thu Nabi Muhammad’s Birthday N

27 Jan Sun thaipusam S

only Johor, Negeri Sembilan, Perak, Penang, Ft Kl, Ft Putrajaya & Selangor

10 Feb Sun Chinese New year N

11 Feb Mon Chinese New year (2nd day) N except Kelantan & terengganu

19 apr Fri Sultan of Perak’s Birthday S only Perak1 May Wed Workers’ Day N

24 May Fri Wesak Day N 1 Jun Sat SPB yDP agong’s Birthday N

26 Jul Fri Nuzul al-Quran S only Kelantan, Pahang, Perak, Perlis, Penang, Selangor & terengganu

8 aug thu Hari Raya Puasa * N 9 aug Fri Hari Raya Puasa * N

31 aug Sat National Day N 16 Sep Mon Malaysia Day N15 oct tue Hari Raya Qurban 1434H * N 2 Nov Sat Deepavali * N except Sarawak5 Nov tue awal Muharam 1435 Hijrah N

25 Dec Wed Christmas N * subject to change • S = State holiday • N = National holiday • Where a holiday falls on a weekly rest day (Fridays or Sundays as the case may be), the following day will be substituted as a Public Holiday and if such following day is also a Public Holiday, then the next day following it shall be a Public Holiday.

FMM Institute1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, 30350 Ipoh.Email: [email protected]: http://www.fmm.org.my/perak.aspx

For futher enquiries, please contact:Mr Mahinder, Ms Nicole, Puan Eda, Ms Harvindar

Tel: (05) 548866054885505488770

Fax: (05) 54882215488331

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to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould 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thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youwould like to thank youfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your 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continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous supportfor your continuous support