2013

18th AnnuAlconference

registration rates Start at $625

employer Group Discount Available

Up to 21 ceUs Within 10 certifications & Designations

register Today at www.dmec.org

AtlAntAOmni at Cnn Center

august 18›21

800.789.3632 | info@dmec.org www.dmec.org

absence & Disability MAnAgeMent StrAtegieS for toDay’s Workforce

Dear Leave Management Colleague,as a critical component of their business strategy, employers must find better ways to control the escalating costs associated with workforce absence and disability, while remaining compliant with state and federal leave laws. We invite you to join your peers from across the country in learning how to better manage the frequency and duration of workforce absence, bring your programs into compliance with complex leave laws, safely return employees to work, and come away with practical, real-life solutions to your most pressing challenges.

throughout this conference we encourage you to take the time to connect with other attendees by developing new professional alliances, building rapport, sharing ideas, and discussing the implications of the presentations you attend. Many of our presenters will be participating in the conference as well, offering a unique opportunity to engage in detailed discussions beyond the traditional Q&a sessions.

See you in AtlAntA!

charles fox, esqPresident and CEO

terri rhodes, Mba, cPDM, ccMP Executive Director

Conference Benefitsgain insights from those on the front line. Hear about today’s most challenging issues through personal working accounts, case studies, and applied research. employer representatives from various sized companies, with real-world experience, show you how to address issues similar to those you are facing today.

share iDeas with peers and executive thought leaders from across the country during your choice of 50 scheduled sessions and events. outstanding networking opportunities provide enriched relationships and invaluable contacts to call upon when you get back to the office.

take the leaD at your company to initiate new cost-saving strategies with demonstrated outcomes and measurable results.

Who Should attendProfessionals responsible for Absence and Disability Management claims/case Management Human resources/Benefits employee Assistance Programs risk and Litigation Management occupational Health and Safety Health and Productivity Management

Certifications & DesignationsDMec has applied for recertification ceUs for the following certifications and professional designations. Please check the DMec website for approval status and credit hour approvals.

SPHR/PHR Senior Professional/Professional in Human Resources

ADMS Associate Disability Management SpecialistCPDM Certified Professional in Disability ManagementCCMP Certified Case Management ProfessionalCCMC Certified Case ManagerCDMS Certified Disability Management SpecialistCRCC Certified Rehabilitation CounselorWCCP Workers’ Compensation Claims ProfessionalCA-BRN Board of Registered Nursing/CA and

reciprocal states

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

diAMond SPonSorS

Photo: Visit Denver

Meet us in AtlAntA

Conference Venue & accommodationsoMni cnn center100 cnn centeratlanta, ga 30303

Luxurious southern comfort embraces pure style at the elegant, four-diamond omni Hotel at cnn center. Located in the heart of downtown Atlanta within the bustling Luckie Marietta District, our conference hotel treats you to views of the spectacular downtown skyline or picturesque centennial olympic Park. The omni Hotel at cnn center is connected to Philips Arena and the Georgia World congress center, and is the nearest hotel to the Georgia Dome.

DmeC rate$149 (plus tax)cut-off July 26, 2013reservations 1.800.the.oMni

To make your reservation, contact the hotel and request a guest room within the DMec room block. Book early as rooms may sell out before the July 26 cut-off. The DMec Group rate is valid for up to two days before and after the conference, based upon availability at the time of reservation.

Getting thereHartsfield-Jackson Atlanta International Airport (ATL), located 12 miles from the omni at cnn center, Downtown, is served by all major airlines. Atlanta Shuttle Service (T.A.A.S.S) is available at $16.50 one way or $29 roundtrip. Taxi service is $30 each way. or, be adventurous and take the MArTA train to cnn center for only $2.75.

Luckie marietta DistrictThis year’s conference will be held in the heart of Atlanta’s Luckie Marietta district, the center of Atlanta’s vibrant downtown culture. extremely walkable and friendly, the area offers great dining and entertainment options. enjoy the sparkling olympic rings fountain and green space in centennial olympic Park across from our hotel, or visit the Georgia Aquarium (the world’s largest!), the children’s Museum of Atlanta, or take the cnn Studio tour. Luckie Marietta is home to some of the best dining Atlanta has to offer, too, while being just a short walk or ride from other popular downtown areas.

attendee resourcescheck out the DMec website at www.dmec.org for up-to-date information on travel discounts, getting around Atlanta, nearby restaurants, and things to see and do in the greater Atlanta area. We’ll even have insider tips from our Atlanta members on where to eat, what to see, and things to do while you’re in town.

Meet us in AtlAntA where fine dining, shopping and rich history combine with unique attractions to create a city with southern charm and world-class sophistication. Connect with more than 500 Absence, Disability, and Leave Management professionals from across the country and come back to your office ready to advance your organization and your career.

4

Schedule At A GlanceSundAy august 188am-6pm registration open

9-11am DMec chapter Presidents’ Meeting

9am-noon Pre-conference LearnShop 1 » Included in registration fee. Pre-registration required.11am-noon Healthcare Industry Group Meeting

1-5pm Pre-conference LearnShop 2 » Included in registration fee. Pre-registration required. 6-8pm opening Welcome reception Sponsored by the DMEC Executive Advisory Board

MondAy august 197am-4pm registration open

7-8am Heart-Healthy Breakfast with exhibitors

8-8:30am opening remarks and Award recognition

8:30am-noon Keynote and General Session See page 69:30-10:30am coffee and conversation Break with exhibitors

noon-1:30pm networking and Idea-Sharing Luncheon Sponsored by Jackson Lewis1:30-5pm concurrent focus Sessions See pages 7-92:30-3pm Dessert with exhibitors

5-6pm Attitude Adjustment with exhibitors

7:30-10:30pm Monday Special night event Transportation provided

Sponsored by Liberty Mutual

tueSdAy august 207am-4pm registration open

7-8am Heart-Healthy Breakfast with exhibitors

8am-noon General Session See page 1010-10:30am coffee and conversation Break with exhibitors

noon-1:30pm networking and Idea-Sharing Luncheon Sponsored by Presagia1:30-5pm concurrent focus Sessions See pages 11-122:30-3pm Dessert with exhibitors

8:30-11:30pm Atlanta After Hours Transportation provided

Sponsored by MetLife and The Advocator Group

WedneSdAy august 217:30-8:15am Last chance networking Breakfast

8:15-11:45am chapter Award recognition, General Session and closing Keynote See page 13

9:30-9:45am comfort Break

11:45am closing remarks and $1,000 Grand Prize Drawing! Sponsored by Allsup Inc

Pre-Conference LearnShopsValue added! These morning and afternoon Pre-Conference LearnShops are included in your full conference registration fee.

Pre-registration reQuireD

Pre-ConferenCe leArnShoP 1

9am-12noon

Back to Basics: Essentials of Disability and Absence ManagementToo often the very fundamentals of effective disability and absence management are glossed over, thus creating a disconnect among practitioners, department managers, vendor partners, and employees. This introductory-level class explores key programs, practical concepts, and accepted best practices, and provides a case study demonstrating the significant advantages that program integration gives employers.Attendees will gain insights into the fundamental building blocks—tools, resources, and knowledge—required to design and streamline program efficiencies, along with an overview of key legal and legislative compliance requirements within the areas of fMLA and ADAAA.Back to Basics offers a practical look at the essentials of program structure for maximum efficiency and reinforces fundamental Best Practices. Led by experienced, qualified cPDM instructors, this interactive LearnShop is perfect for those new to the field or those who wear a number of hats.

LEARNSHoP LEADERS

adrienne Paler, cPDM, sPhr HR Manager, Leaves & Accommodations, Amazon.com

loyd a. hudson, Ms, sPhr, cPDM Manager, Integrated Disability, American Electric Power

Mike Moses, arM, cPDM ADA Case Manager, Integrated Disability Management, Kaiser Permanente

MoDERAtoRroy little, Mba President and CEO, Insurance Educational Association

SCh

edu

le a

t a

gla

nc

e

5

The DMec executive Advisory Board invites you to join them as we kick off the official opening of the 18th Annual conference in style! everyone is welcome to join the festivities for a very special evening of great food and fun.

Sponsored by

Sunday LearnShopsPre-ConferenCe leArnShoP 2 1-5pm

Pre-registration reQuireD

Metrics & MeasurementsHow to Capture, Benchmark, Analyze and Use Data to Improve Program Performance and Measure Costs Savings

Opening Welcome reception 6-8pm

Pre-C

on

feren

Ce lea

rn sh

oPs

It’s critical to effectively quantify disability and absence/lost-time results, whether you’re just beginning the discussion around the impact of poor health on your workforce, or if you have some data and aren’t sure what to do with it. As budgets grow tighter and health-related expenditures garner ever-increasing scrutiny, it has never been more crucial to know exactly where your company stands. A baseline understanding of program performance is instrumental in learning where the trouble areas are and how to improve.

our LearnShop panel will discuss the importance of measurement and benchmarking against peers and how any employer—those with no data, some data, or lots of data—can benefit from learning more about their own disability/lost-time experience. In addition, we will focus on how to use this type of information to make the business case to the c-Suite in specific terms that are relevant to top management.

In this half day session you will learn: What data you should be capturing and why Best practices in effective data management Identify benchmarks for Absence Management Programs

How to measure cost savings and determine the roI

Identify key metrics to make the business case for Absence Management to the c-Suite

How to use Data to monitor and fine-tune your programs

LEARNSHoP LEADERS

tom Parry, PhDCEO, Integrated Benefits Institute (IBI)

bryon bass, cPDMDirector, Integrated Disability Management, Pacific Gas and Electric Company

John early Benefits Manager, Absence Plans, Delta Airlines

Michael klachefskyProductivity, Absence & Disability Management Consultant, The Standard

Do you know your critical “program” numbers when called upon by senior management to justify your programs?

6

Mo

nd

Ay

ses

sio

ns 7-8am

Heart Healthy Breakfast with ExhibitorsSponsored by

GeneraL SeSSiOn

8-8:30am

Opening Remarks & National Award RecognitionSpeaker

Marcia carruthers Mba, arM, cPDMChairman, National Board

8:30-9:30am

KeYnoTe

Former First Ladyrosalynn carter

Implementing the ACA and the Implications for Behavioral HealthAs written, the Patient Protection and Affordable care Act of 2010, working in concert with the Mental Health Parity and Addiction equity Act of 2008, for the first time guaranteed all Americans access to a comprehensive and modern set of behavioral healthcare benefits. As the law has been implemented, a number of significant challenges have arisen but it still holds tremendous promise as a means for ensuring improved health outcomes for our nation.

former first Lady rosalynn Carter has worked for more than three decades to im-prove the quality of life for people around the world. Today, she is an advocate for issues ranging from mental health and hu-man rights to global peace, as well as a best-selling author.

following her Keynote presentation, Mrs. carter will participate in a forward-think-ing panel, addressing timely questions on Mental Health Parity, as well as discussing strategies to further reduce the stigma as-sociated with mental health disabilities.

9:30-10am

coffee & conversation Break with Exhibitors 10-11am

Beyond Awareness Early Intervention in Mental Health Disability ManagementIn the information age, organizations rely more on brainpower and thinking. The high percent-age of employees stricken with mental illnesses is more than a health issue — it is also an economic and productivity issue of key strategic importance. While greater awareness and reduced stigmatisation are essential, new and innovative solutions are required to deal with the issue of mental illness in the workplace.

In this session, you will gain insight into how one strategy has significantly reduced mental health short-term disability claim durations, as well as the percentage of such claims advanc-ing to long-term disability.

The lessons learned from this session will improve your company’s understanding and response to employee mental health problems and help you develop a corporate strategy to retain your intellectual capital while minimizing the impact of today’s workplace mental health crisis.

SpeakerSlorraine taylor, MDMedical Consultant, Power Sector, Canadachristopher anderson, MMPresident, Medaca Health GroupDr. richard guscott, MD, frcPChief Medical Officer, Medaca Health Group

Moderatorclare Miller Director, Partnership for Workplace Mental Health, American Psychiatric Foundation

11-12noon

An Employer’s Guide to Managing Mental and Behavioral Health Under the FMLA and ADAUnderstanding and managing employee issues under the Americans with Disabilities Act and the family and Medical Leave Act can be daunting. When the employee’s serious health condition is a mental health illness, the potential pitfalls multiply. often the illness manifests itself in performance, conduct, or attendance prob-lems before the employer is aware of the condi-tion. Unpredictable intermittent absences may be prevalent, and an employee may be unable to communicate effectively with the employer due to the mental health condition.

Join this session, presented by representatives of the Department of Labor and the equal employ-ment opportunity commission, for perspectives from the government agencies responsible for fMLA and ADA compliance, and get pointers from a leading absence management speaker.

SpeakerSPierce blue, JD Special Assistant and Attorney Advisor, Office of Commissioner Chai Feldblum, U.S. Equal Employment Opportunity CommissionMarti cardi, JD Chief Compliance Officer, Reed Group LtdDepartment of labor representative invited

12noon-1:30pm

networking & Idea Sharing Luncheon with ExhibitorsSponsored by

eVeninG aCtiVity 7:30-10:30pm

AtL Live!After a long day of sessions, plan to unwind with your DMec friends at our popular Monday night event. enjoy spectacular views of Atlanta, along with entertainment, refreshments, and networking opportunities galore. come for an hour, or plan to stay the whole evening. everyone’s invited!

continuous transportation provided complimentary drink ticket provided at door Great food, entertainment, networking, and fun!

Sponsored by

7

Mo

nd

Ay

session

s

aFternOOn CoNCURRENt SESSIoNSPlease join us from 2:30-3pm for Dessert with Exhibitors

uSing the trACk SySteMAttendees are encouraged to select the sessions across various tracks that best fit their education and training needs.

traCk arTW/SAW 1:30-2:30pm

A1 :: Transitional Return to Work: Learning How to Break Down the Barriersover the years we have seen that transitional work is effective. It is different from light duty and places an emphasis to return to one’s own position on a gradual basis. Despite this fact, transitional return to work continues to be wrought with negative connotations and is often compared to workers’ compensation solutions that bring employees back to work immediately following an injury. This could not be further from the truth as transitional work can also capi-talize on incremental recovery and emphasis of rTW toward the end of the recovery period.

But how do you change managers’ minds in order to attain buy-in? Learn how one company worked through concerns, challenges, and even animosity at times. Program specifics, including how to address ADA and reasonable accom-modation concerns, will be highlighted.

SpeakerSlisa trepanier Global Mobility Manager, Bemis Companykristin tugman, Ms, lPc, crc Senior Director, Health and Productivity, Unum

3-4pm

A2 :: Getting Results: Addressing Non-Medical Barriers to Return to Work The relationship between work and life is sometimes complex. While we may think of disability as stemming from a single event, employee absence and disability is more often the result of several inter-related factors. By providing resource information to employees in a timely way, employers can reduce or remove non-medical barriers that would otherwise interfere with employees resuming gainful employment.

This session will examine how intervention in cases where non-medical barriers exist can suppliment more traditional approaches to dis-ability management. Attendees will leave with tools to approach employee wellness holistically in order to facilitate their employees’ recovery, improve their quality of life, and expedite their return to work.

SpeakerSMatt PetersonDirector, Alpha Onebrad strauseProject Development Manager, Alpha One

Moderatorlori tully, Ms, crc, lcPcManager, Return to Life Programs, Prudential

4-5pm

A3 :: Improving RTW Outcomes with Evidence-Based Medical Managementexcessive, ineffective, and even harmful interventions like unnecessary spinal surgery and high potency opioid lollipops often result in failed back syndrome, addiction, reoperation, chronic pain, and even death—adding consequences and costs long after they are approved. evidence-based medical management can curtail these abuses. Much has been said about predictive analytics and forecasting lost time using comorbid diagnoses and demographics. But, the number one predictor of rTW—more powerful than comorbid diagnosis by a factor of five—is the medical care that someone receives.

This session explores the relationship metrics between treatment and disability duration, including areas where practice patterns have gone awry.

SpeakerPhil lefevreDirector of Strategy, Work Loss Data Institute

traCk BfMLA/ADA 1:30-2:30pm

B1 :: The Impact of FMLA and ADA Compliance on EmployersThe fMLA and the Americans with Disabilities Act have had a tremendous impact on employers. This session will focus on how fMLA and ADA interplay with absence, disability, and workers’ compensation. Also explored in this session is how these laws and companion regulations can and should be integrated as a part of a strategic integrated absence and disability program. Attendees will hear from two employers how these regulations have impacted their companies, measures they have put in place to satisfy the requirements, and areas that are presenting the most challenges.

SpeakerSbarbara larocqueBenefits Director, Frito-Lay-PepsiCoDeborah Jacobs, MsManager, Disability Management, Southern California Edison

Moderatorcrystal fernalld PalumboDirector, National Compliance, Sedgwick Claims Management Services Inc

3-4pm

B2 :: The Interactive Process in Six Easy StepsThis interactive workshop is designed to teach absence and disability management professionals how to navigate the pitfalls of the interactive process in six easy steps in order to determine effective and reasonable accommodations, which will minimize the risk of a disability discrimination lawsuit and limit damages in the event of a lawsuit.

To spur discussion, this session is peppered with interesting recent case law examples of employer mistakes, traps for the unwary, and best practices for managing erratic employee attendance and misconduct stemming from a disability

SpeakerJane kow, esqPrincipal & HR Consultant, HR Law ConsultantsBy attending, you will

have the opportunity to network with fellow HR and Leave Management professionals in an ideal setting for sharing ideas.

8

Mo

nd

Ay

ses

sio

ns 4-5pm

B3 :: Ways to Phrase: Strategies for Discussing ADA and FMLA Requestsemployers face increasingly greater challenges managing leave and accommodation requests. Learning and utilizing effective communication strategies with both employees and managers are essential for gathering vital information and critical decision making. The way questions and comments are phrased can often avoid potential legal implications and positively impact outcomes.

This interactive session will present tools and best practices for conducting dialogues about leaves and accommodations that effectively meet both employee and employer needs. This includes best ways for presenting the legal and policy parameters, explaining the process and scope of confidentiality, asking relevant ques-tions, probing for information, and exploring mutually acceptable and beneficial options. Additionally, suggestions for taking notes and maintaining documentation will be offered.

SpeakerSsusan W. brecher, esqDirector, Human Capital Development, Cornell UniversityJudy young, MaAssistant Director, Training and Development, Cornell University

traCk Cemployer Tools & Tactics 1:30-2:30pm

C1 :: External Vendor Integration—Improving the Disability Claim ExperienceWorking with multiple vendors can make the administration of Workers’ compensation, Short Term Disability, Long Term Disability and Leave Administration programs complicated and time consuming. In addition, the experience can be difficult for the employee.

Westinghouse will discuss opportunities to align Disability and Workers’ compensation vendors, thus improving member experience and vendor integration, plus limiting employee confusion. reporting, sharing systems and coordination of clinical care are a few of the areas that can be integrated.

not only is connecting external partners important, but it also results in a more complete view of absence management, including both occupational and non-occupational injuries/disabilities.

SpeakerSkristen M. Miller, cebsManager, Global Health and Welfare Plans, Westinghouse Electric Companylindsay luekenAccount Executive, Group Insurance, Aetnafrancesca DiMaggioSenior Account Executive, Client Services, Broadspire

3-4pm

C2 :: Real Time Reasonable Accommodation

The crafters of the amended ADA built into the law simple processes that disability and absence managers may use to bring about successful outcomes in various areas of the employment spectrum. The experiences of a regional hospital and medical center over the last 15 years will be shared from the perspective of Human resources and employee Health Services, with a spotlight on their pro-active return to work and stay at work programs.

Learn how this employer focused on two processes: (1) development of strategies for disability managers concerned about the ability of incumbent workers and qualified applicants to safely perform the essential functions of a job; (2) the use of essential function analysis and basic reasonable accommodation to guide absence managers to successful resolution of difficult cases.

SpeakerSkathryn s. langford, otr/l, cWceErgonomic Analyst, St. Mary’s Hospital and Regional Medical Centerroy Matheson, cMtMPresident, Roy Matheson and Associates Inc

4-5pm

C3 :: SSDI 101 & Mock Administrative Law Judge HearingAbsence and Disability Professionals have employees who are in pursuit of Social Security Disability Income (SSDI) benefits. During this interactive session, you will learn the answers to these questions, and more. What impact will a SSD claim have on your employees and your business?

How can filing for benefits early save your company thousands of dollars?

What impact does SSDI have on coBrA? Are you maximizing Medicare enrollment? Are you up to date on earnings freeze, co-LAs, and SSA rTW incentives?

In addition, you will get an inside look at an Administrative Law Judge (ALJ) Hearing where many SSDI cases are decided. This interactive presentation, based on an actual LTD claim, will allow for questions/answers during the mock hearing for maximum learning potential.

SpeakerSann Marie beaudoin, esqCEO, Social Security Advocates for the Disabledtim hassett-salley, M.ed, cagsVP, Social Security Advocates for the DisabledPaul Jenkins, esqLead Attorney, Social Security Law Group

ModeratorDean DavisNAE, Social Security Advocates for the Disabled

9

traCk DModels & Best Practices 1:30-2:30

d1 :: IDM Program Optimization: An Innovative Approach for Re-Invention & Re-InvigorationTo maintain a culture of stay at work, return to work, and health and productivity, Kaiser Permanente (KP) established an innovative Integrated Disability Management (IDM) structure that included a strategic task force of senior management, labor leaders, and subject matter experts. The goal was to better utilize IDM in overcoming the company’s disability and absence management challenges.

Throughout the U.S., KP relies on innovative technology and high tech tools to create a virtual community for health and productivity support and management. This model utilizes creative methods of sharing ideas and resources, measuring predictors and outcomes and working together to demonstrate that only through collaboration and integration can we optimize the health and productivity of our most valuable resource—our employees!

SpeakerMarlene s. Dines, crc, cPDMExecutive Consultant, National Integrated Disability Management, Kaiser Permanente

3-4pm

d2 :: Effectively Managing Accommodations Through the Interactive ProcessWhat does it take to develop an integrated, comprehensive and effective interactive process while complying with ADAAA requirements?

Join UnitedHealth Group and their vendor part-ner, The Standard, as they share best practices in developing a Best-In-class Accommodations Program. from pre-hire and job offer, to reten-tion and promotion, UnitedHealth Group will share strategies that address both stay at work and return to work initiatives. They will also help you identify how to best partner with and leverage the expertise of your vendors while remaining compliant with the ADAAA.

case study examples highlighting successful outcomes achieved through the interactive pro-cess, and key considerations in evaluating what constitutes a reasonable accommodation under the ADAAA, will be shared.

SpeakerSbecka erickson, JDAssociate Director, Total Absence Management, UnitedHealth Groupann Macheledt, Ms, crcAssociate Director, Total Absence Management, UnitedHealth Groupselvi springer, Ms, lMhc, crcDisability and Productivity Consultant, The Standard

Moderatorkaren craigDirector, Total Absence Management, UnitedHealth Group

4-5pm

d3 :: Implementation of an Early Intervention Program for Delayed RecoverySafeway Inc. and Kaiser Permanente are self-insured, self-administered for workers’ compen-sation claims administration; Kaiser on the Job (KoJ) is an occupational health provider. These employers jointly collaborated to identify and implement an approach to early identification and intervention that avoids or interrupts the chronic pain/delayed recovery and work dis-ability cycle. The early intervention services had to meet the criteria of being evidenced-based, and implementable within the continuum of claims administration and medical management of a workers’ compensation claim.

These employers will outline the implementa-tion steps that were taken as a case study in benefits administration and early outcomes will be presented.

SpeakerSanita Weir, crrn, rn, MsDirector, Medical & Disability Management, Safeway Incroman kownacki, MDRegional Medical Director, Occupational Health Northern California, Kaiser PermanenteMichael coupland, cPsych crcPresident, Integrated Medical Case Solutions

5-6pm

attituDe aDJustMent With ExhibitorsSponsored by

Mo

nd

Ay

session

s

tueS

dAy

ses

sio

ns 7-8am

Heart Healthy Breakfast with ExhibitorsSponsored by

GeneraL SeSSiOn

8-9am

Built to Comply Strategies for Implementing Lawful IDAM Programs You know what needs to be done, but you can’t garner enough support from your company hierarchy to implement your vision of a lawful and effective Integrated Disability and Absence Management (IDAM) program.

our panelists will take a candid and provocative look at organizational obstacles that commonly frustrate efforts to break through internal barriers and silos, obstructing effective IDAM programming. We will examine such issues as relationships between corporate Legal, Benefits, Human resources, IT and risk Management; the lack of clear metrics to communicate the value of IDAM programs, limitations in technology that frustrate program implementation, and outdated benefit plan designs that undermine compliance efforts.

Take-aways will include a concrete work plan and strategies for engaging the c-Suite on the initiatives that will help you to achieve the results you are looking for.

panelfrank alvarez, esqSenior Partner, Jackson LewisDonald olds, MbaPresident and Chief Operating Officer, Presagiakaren english, arM, cPcu, aci, auPartner, Spring Consulting Group LLC

9-10am

Harnessing Technology to Improve Your IDAM programemployers face the ever-present challenge of balancing the needs of an aging workforce with the imperatives of younger workers, and leveraging data to gain insight and drive improvement in their benefits programs—all while remaining compliant with multiple regulations that are constantly changing.

Hear how USAA has adopted an integrated technological approach to address these challenges, utilizing Web, mobile, and phone-based systems to improve employee engagement, drive total absence management through robust tracking and reporting, and support regulatory compliance.

As a result of their ability to instantly identify and respond to unplanned absences, they are able to deliver consistent quality customer service and have realized proven cost savings.

SpeakerSchristina koronaExecutive Director, Time Off Programs, USAAglenn Pransky, MDDirector, Center for Disability Research Institute, Liberty Mutual Research Institute for SafetyMike PelletierManager, Systems and Process Solutions, Liberty Mutual

Moderatorgregory vanDamSenior Vice President, Claims and Technology, Liberty Mutual

10-10:30am

coffee & conversation Break with Exhibitors 10:30-12noon

Post Affordable Care Act: Employee Benefits in a Brave New WorldThe Affordable care Act has been painfully examined by supporters and detractors alike, and employers continue to work relentlessly to ensure that they are compliant. This session will examine the changing landscape and unintended consequences of the legislation on the broader employee Benefits arena and will present preliminary results from research on the potential impact of AcA on absence, disability, workers’ compensation and rTW.

We will have a lively discussion from an industry panel ‘reading the tea leaves’ on what may be coming next for employers and consumers alike so you can gain a better understanding of the real impact on consumers and employers including the potential economic impact of AcA. Hear the latest information on health exchanges and their influence on dental and other non-medical benefits and learn what decisions employers will need to make.

Speakeremployer Perspective: PPaca impact on absence Management Programs

Pat Purdy VP, Core Benefits Solutions, Pacific Resources Benefits Advisors LLC

ppaCa thought leader panel Jody hunterVice President, Pacific Resources Benefits Advisors LLCJessica MoserVice President, exchanges & Strategy, MetLife

InvItedrepresentatives of ahiP, nbgh, and nbch

panel ModeratorSheila Kenny, JD Government Relations Counsel, MetLife

12noon-1:30pm

networking & Idea Sharing Luncheon with ExhibitorsDon’t miss the drawings for exciting prizes!Sponsored by

eVeninG aCtiVity 8:30-11:30pm

AtlAntA after hours!Celebrate good times and come on!We’re in the homestretch and there’s no better way to let loose and relax after several busy days than to join your fellow conference attendees at our Tuesday night After Hours Party! enjoy a great dance band (our Tuesday night tradition!) while you mingle with your DMec friends at one of Atlanta’s downtown hot spots. continuous transportation provided complimentary drink ticket provided at door Great food, entertainment, networking, and fun!

Sponsored by

This conference will provide you with actionable ideas, strategies, tools and tactics you can put to work immediately upon returning to your office.

10

11

tueSd

Ay

session

s

aFternOOn CoNCURRENt SESSIoNSPlease join us from 2:30-3pm for Dessert with Exhibitors

uSing the trACk SySteMAttendees are encouraged to select the sessions across various tracks that best fit their education and training needs.

traCk arTW/SAW 1:30-2:30pm

A4 :: Effective Interventions for the Psychological Component of Physical Disability ClaimsMany physical disability claims do not achieve expected rTW due to a psychological issue which prevents the employee from responding to standard medical and vocational interventions. We will discuss how to identify these claims and how to utilize a range of tools without enlarging the scope of the disability claim. our subject matter experts will focus on when and how to effectively use cognitive Behavioral Therapy and related resources to assist in coping with psychological and clinical situations. The case studies will be from workers’ compensation claims, but the same practices apply equally to disability and absence programs.

SpeakerSgary anderberg, PhDPractice Leader, Predictive Analytics, BroadspireMichael coupland, cPsych, crcPresident, Integrated Medical Case Solutions

3-4pm

A5 :: Using Analytics in Early RTW Intervention Improves Claim Duration and OutcomesThis presentation will discuss the operational and financial improvements achieved by several major disability carriers through early rTW intervention and automation of their short-term and long-term disability claims processes. The results have shown: reductions in claim duration with limited adverse decisions

Improvement in risk management and triage efficiency

Accelerated employability validation turnaround time, reducing the need for transferrable skills analyses

Behavioral change by engaging the employee within 30 days of claim filing

Measurably better rTW outcomes

SpeakerScarl capatoSenior Vice President, FastTrack RTW Services & Solutionssean rutherfordVice President, RTW Products, FastTrack RTW Services & Solutions

4-5pm

A6 :: It Takes a Village to Return Employees to WorkA return to work program is one aspect of an integrated disability management program. It emphasizes collaboration and multidisciplinary efforts to help injured employees return to and stay at work. Learn how Abbott northwestern Hospital of Allina Health expedites return to work and meets work demands of its hospital by spreading talent across its campus. Learn how Managers and Supervisors in a large healthcare organization are engaged to troubleshoot and are provided with options to keep employees with disabilities/injuries at work.

SpeakerSJeffrey fliss, MsnDirector of Clinical Radiology and Work Injury Pool, Allina HealthDavid Dubovich, bs, cDMsDisability Specialist, Allina Health

traCk BfMLA/ADA 1:30-2:30pm

B4 :: Successfully Negotiating Complex Accommodationsresponding to accommodation requests has become increasingly complex. finding a solution that works for both the employer and the employee sometimes requires more robust negotiation. Topics to be discussed include: managing situations where employees need more than one accommodation; best practices for re-evaluating accommodations that do not work; and situations where employees may no longer be qualified for their own position. real-life examples of complex accommodations will be presented and practical strategies for successful negotiation and implementation of reasonable accommodations will be discussed.

SpeakerSlou orslene, cPDMCo-Director, Job Accommodation Network (JAN)elizabeth simpson, crcSenior Consultant, Job Accommodation Network (JAN)

3-4pm

B5 :: You Are Not Alone: Leveraging Expertise to Manage Reasonable AccommodationJoin our experts as they explain the key considerations you should consider when appraising a reasonable accommodation and the responsibilities you have under the ADAAA. This interactive session will examine case management best practices; analyzing the employee’s request against your budget, how and when to pull in qualified expertise to assist you with responding to the request and compliance guidelines to satisfy ADAAA requirements.

Using case studies to guide the discussion, the presenters will identify the legal implications and challenges involved and will share how to tackle real-life accommodations with ergonomic and behavioral health resources.

SpeakerSJeff nowak, esqPartner and Co-chair, Labor and Employment Practice Group, Franczek Radelet PCJeff smith, ccM, cDMsManager, Disability Management Resources, The Standard

4-5pm

B6 :: Intermittent Leaves: Managing Difficulties and Curbing AbusesManaging intermittent leaves can be a daunting task, posing significant administrative challenges and productivity issues for employers. This session will demonstrate best practices, including case study examples, to mitigate challenges and productivity risks. Tighten policies on intermittent leaves, ensuring all absences are medically necessary and that discretionary absences require and receive approval.

Manage timing of intermittent leave requests, ensuring employees provide notice within appropriate timeframes for foreseeable and unforeseeable absences.

Use of medical certification and recertification; requiring medical certification for all intermittent leaves, and recertification at appropriate timeframes.

Don’t understand the healthcare provider’s response? Learn the specific information to request around frequency and duration.

Make eligibility and entitlement determinations; track and manage all time taken by the employee.

SpeakerSbrett shafran, Mba, JDDirector, Total Absence Management, MetLifeMary Perry, MsDirector, Disability, MetLife

12

tueS

dAy

ses

sio

ns traCk C

employer Tools & Tactics 1:30-2:30pm

C4 :: Trends, Myths and Strategies for Lawfully Confronting Workplace Violence RisksViolence in the workplace causes destructive and at times devastating effects on management and employees. The personal and economic toll can be immeasurable in terms of loss and hardship.

Workplace violence may include acts that result in damage to the “brand” and a drain on organizational resources and capabilities. It can be difficult, if not impossible, to calculate the overall impact of workplace violence. There can be loss of public trust; damage to reputation and public image; dilution of value; and loss of business relationships. These are some of the risks posed by violence in the workplace.

Understand and begin to create a safer work environment and immediately decrease the chance of workplace violence in your organization by learning the current trends, myths and strategies for lawfully confronting workplace risks.

SpeakerSkelly Wilson, PsyD, lPPresident and Director of Forensic Services, PsyBar LLCfrank alvarez, esqSenior Partner, Jackson Lewis

3-4pm

C5 :: Missed Opportunities in High Cost Cases: Field Research on Who Fails to Recover and WhyWhat do vulnerable people need that they don’t get today–the 5 or 10% destined to “fall between the cracks” who end up with a poor outcome of a health-related employment disruption? Dr. christian has spent the last two years studying people who have been sick, injured, in pain and out of work for 5 to 10 years. Today’s medical care and claim management processes work well for the majority of people—but not for all. root causes and key obstacles to recovery are left unaddressed by current service delivery models. Learn why the traditional bio-medical approach to illness and healing does not help these people, and why a “biopsychosocial” approach works better. These stories, coupled with research findings from several disciplines, will inspire you to find new ways to deliver better service to high risk individuals.

SpeakerJennifer christian, MD, MPhPresident, Webility Corporation

4-5pm

C6 :: Discover the Roadmap to Absence Management Successemployers looking to improve employee productivity and decrease costs should attend this session particularly if you want to learn which actions are really making a difference when it comes to managing absences and achieving results.

In a recent study, the absence management activities of nearly 1,000 employers, both large and small, were tracked and analyzed. The results were compiled into an index, revealing which activities specifically predict effectiveness. from this study an Absence Management Scorecard was developed that helps you rate your program’s effectiveness.

This session will identify the most impactful activities and show how a particular employer’s activities have led to better outcomes. Learn how you can create an action plan for future absence management success.

SpeakerSMark hugginsTeam Lead, Disability Management, Health and Medical, Chevron karen english, arM, cPcu, aci, auPartner, Spring Consulting Group LLCgene lanzoniAssistant VP, Market Intelligence, The Guardian

traCk DModels & Best Practices 1:30-2:30pm

d4 :: The Next Stages in an Employer’s Evolution to Integrated Health & ProductivityIn 2011, we heard from WellPoint Inc, a fortune 500 company, just beginning its journey towards an integrated health, disability and absence management model for its employees. considering WellPoint is one of the country’s largest health insurers, why did it take so long for WellPoint to decide to take this step and how has the journey been?

In this session, we’ll get an update on what’s transpired over the past 2 years including the various conversations with senior benefits leadership to obtain buy-in, the program implementation process, the decision to change to a new health care management model midway through the pilot period and the results achieved to date. Is the program meeting expectations? What have we learned? What might we have done differently? What’s next?

SpeakerSryan rohManager, Leave of Absence Administration, WellPoint Inctracie fosterDirector, Product Management & Business Development, Anthem Life/WellPoint Inc

3-4pm

d5 :: Treating Employees as if They Make a Difference— The SAS StorySAS, the leader in business analytics software and services and voted #1 in 2012 as the World’s Best Multinational Workplace, will share its experience with building effective and compliant management strategies for ADA. Included in the session are case studies supporting SAS’s interactive process as well as integration with fMLA and Wc. We will share the steps taken to build a best practices model and also discuss our efforts to address past and current challenges to managing return to work and accommodations.

SpeakerSanne-Marie streeter, Mba, sPhrSenior Manager, Employee Relations and Compliance, SAS Institute IncDebra Dewar, JDSAS Legal Counsel, SAS Institute Incangela ripper, JDAVP and Senior Counsel, Unum

4-5pm

d6 :: Active Duty to Civilian Life: The Role of EAP This panel presentation will explore challenges faced by service members, their families and employers in achieving a successful reintegration to the workplace. The panel will discuss the role of the eAP in supporting the emotional, educational, occupational, and relationship needs of the service member that can promote success in the workplace. Work/Life services that help address the practical and every-day living issues of military families will also be explored. This presentation will outline some of the best practices that employers can adopt towards becoming a veteran friendly workplace that ultimately allow them to attract and retain these important workplace contributors.

SpeakerSkaren stangOperation IMPACT Placement Manager, Northrop Grummanirv kooris Director Associate Services, Medical & Health Management, The Home Depotstephen scroggs, PhDLTC (ret) Infantry, Vice President Government Affairs & Development, ValueOptions

Moderatorrichard f. Paul, MsW, ceaPSenior Vice President, Customer & Product Solutions Officer, ValueOptions

13

Wed

neSd

Ay

session

s 7:30-8:15am

Last chance networking BreakfastSponsored by

GeneraL SeSSiOn

8:15-8:30am

Chapter Achievement AwardsIn 2011, DMec instituted a chapter Merit Program (cHAMP) to recognize those chapters that best support the mission and goals of DMec through their member relationships, educational programming and networking, membership growth, and their partnership with the national organization.

sharon MilliganChapter & Volunteer Liaison, DMEC

terri rhodes Mba, cPDM, ccMP Executive Director, DMEC

8:30-9:30am

Marketplace Evolution: What Reform Means for BusinessJoin us for a discussion about changing marketplace dynamics, which changes have the greatest employer impact and how employers can best position themselves for the future. from compliance to exchanges to employer solutions, we’ll tackle the big questions on everyone’s mind! Are you ready for the changes and are you compliant with the health care reform law?

What is changing in the marketplace and what do the new market models offer?

What market changes may impact your company the most?

finally, how can you best position your company for the future?

Speakerkathy vaccaroSenior Vice President, Program Management Office, Health Care Reform, Cigna

9:30-9:45am

comfort Break

9:45-10:45am

A New Day Dawning–Impact of Private Exchanges on Disability Benefitsfor employers looking to manage benefit costs, comply with the AcA and limit their administrative burden, private exchanges are becoming a popular option to consider. Private exchanges connect employees with an array of medical and ancillary benefit options and carriers. In contrast to current platforms, private exchanges offer more benefit plan and carrier choices.

With the focus of private exchanges on medical benefits, disability coverage may be overlooked. employers considering a private exchange will need to think through how their decision to implement a private exchange will impact disability benefits, coverage options and administrative implications. Those changes will also impact carriers, their pricing and services provided. What is a private exchange? What will disability benefits look like on a private exchange?

How will absence and leave management services be provided to employers selecting a private exchange?

SpeakerSchris covillPartner, MercerMike fish, fsaVice President, Voluntary Benefits, The Hartford

10:45-11:45am

cLoSInG KeYnoTeThe Value of Hiring and Retaining People with Disabilities Come meet Anjali, Sam and Steve and hear their amazing stories.our closing Keynote panel highlights the value of hiring and retaining people with disabilities. Attending this session will allow you to reflect on your own hiring practices and challenge you to think differently about hiring people with disabilities, as well as challenge your general perception of people with disabilities. As we close the conference, we will provide you with an opportunity to have a close and personal look at disabilities and hear from individuals living life with disability. This session will provide education and awareness about competing as a Paralympic athlete, becoming a Wounded Warrior and, ultimately, returning to work and life as a person with a disability.

anjali forber-Pratt U.S. Paralympic Team Athlete, Track and Field

sam kavanaugh U.S. Paralympic Team Athlete, Para Cycling

steve MartinRetired US Army, Wounded Warrior

ModeratorMike fish, fsaVice President, Voluntary Benefits, The Hartford

11:45am-12noon

closing remarks and $1000 Grand Prize DrawingGrand Prize sponsored by

reGiSter TodayThree Ways to Save!

register by July 10 for the early bird Discount.

employer group discounts available! register at least one other co-worker and save $50 off each registration.

become a DMec Member and save $200 or more off non-member rates. Join today and become a part of the only nonprofit national trade association dedicated to the integrated absence and Disability Management profession.

www.dmec.org info@dmec.org

800.789.3632

1

3

2

14

2013 Products & Services Showcase exhibitors Although exhibit space for the DMEC Conference is sold out, several conference sponsorship opportunities are still available. Contact conference@dmec.org for more information.

AcIUSAetnaAllsup IncAnthem LifeAon HewittBehavioral Medical Interventions (BMI)BroadspireBTe TechnologiescareWorks USAcignaclaimVantage IncDane Streetexam coordinators network (ecn)fastTrack rTW Solutions and ServicesGeneX Services IncHeartland Therapy Provider network (HTPn)Insurance educational Association (IeA)Integrated Benefits IncJob Accommodation network (JAn)Liberty MutualLifeTeam HealthLincoln financial GroupMatrix

Medical consultants network (Mcn)Mental Health first Aid MercerMeS SolutionsMetLife MLS Group of companies Incoptis Pacific resourcesPrecare IncPresagiaPrudentialPsyBar LLcreed Grouprelianceonerisk & Insurance roy Matheson and Associates IncSedgwickSocial Security Advocates for the DisabledSpring consulting GroupSSDc Services corpThe Advocator GroupThe Guardian The HartfordThe StandardUnumWorkforce Software

DMEC RELAxAtIoN StAtIoNProducts & Services Showcase Hall

Stop by the relaxation Station and treat yourself to a seated upper body massage. Melt away classic tension areas to help you remain refreshed, alert and energized throughout the day. Sponsored by

The DMEC Annual Conference features more than 40 exhibitors with a wide range of services, programs and products for disability and absence professionals. This is your opportunity to see how the products and services work, bring back new ideas, build new contacts, and make your specific needs known. Representatives will be available to meet you during breakfasts, luncheons, and scheduled breaks. Be sure to seek them out!

Passport to Prizes!three ways to win fabulous prizes! All full conference attendees received a game card, or “Passport,” in their conference bag at registration. Attendees visit each exhibitor to get their Passport validated, provide a business card to participating exhibitors, and then get entered into special drawings for a chance to win great prizes!

Prize Drawing Schedule MoNDAy LUNCHEoN WItH ExHIBItoRS All registered attendees will be entered into drawings for fun prizes provided by DMec chapters.

tUESDAy LUNCHEoN WItH ExHIBItoRS – toNS of PRIzES! Did you provide a business card at participating exhibitor booths? If so, you have a chance to take home one of more than twenty exciting prizes. Last year’s prizes included a new Wii nintendo Game System, iPod Touch, Garmin nüvi 250 GPS navigation System, $250 Gift card, iPod nano, & more!

WEDNESDAy GENERAL SESSIoN — GRAND PRIzE DRAWING! completed Passports will be entered into our Grand Prize Drawing for $1000! Must be present to win.

thank yOu DMec national sPonsors

diAMond

PlAtinuM

gold

dM

eC P

roD

uc

ts &

ser

vic

es s

ho

Wc

ase

15

reGiStratiOn COnFirmatiOn

ViP COnFerenCe reGiStratiOn

ViP reGiStratiOn rateS on or before August 14

Registered attendees will receive their registration confirmation and conference updates electronically. Please provide a valid email address.

CanCeLLatiOn POLiCy

A $75 processing fee will be charged for all cancellations received on or before August 10. No refunds after August 11. Substitutions are accepted.

Full Conference Registration. Includes registration materials, Sunday Pre-Conference LearnShops, Monday-Wednesday sessions, three breakfasts, two lunches, three evening receptions, and Products & Services Showcase.

DMEC Employer Member $575 DMEC Employer Non-Member $675

Sunday Morning Pre-Conference LearnShop 1. Included in your registration fee. See page 4 for details. For planning purposes, pre-registration is required.

Yes, I plan to attend! No, I do not plan to attend. Uncertain at this time.

Sunday Afternoon Pre-Conference LearnShop 2. Included in your registration fee. See page 5 for details. For planning purposes, pre-registration is required.

Yes, I plan to attend! No, I do not plan to attend. Uncertain at this time.

Sunday Evening Opening Welcome Reception. Included in your registration fee. For planning purposes, please indicate whether you will attend this event.

Yes, I plan to attend! No, I do not plan to attend. Uncertain at this time.

Monday Night Event. Included in your registration fee. For planning purposes, please indicate whether you will attend this event.

Yes, I plan to attend! No, I do not plan to attend. Uncertain at this time.

Atlanta After Hours! Included in your registration fee. For planning purposes, please indicate whether you will attend this event.

Yes, I plan to attend! No, I do not plan to attend. Uncertain at this time.

TOTAL CONFERENCE FEE DUE $

fax 877.789.3632 Phone 800.789.3632 email info@dmec.org

aBOut yOur ViP rate You are eligible to receive the special, discounted conference registration rate below as a benefit of your relationship with Spring Consulting group. As such, Early Bird and Regular Rates do not apply as the rates quoted within this VIP registration form are lower than Early Bird published rates for individual registration and/or rates available through the DMEC website. aLL queStiOnS regarding registration rates and/or the DMEC Annual Conference should be directed to DMEC at info@dmec.org or (800) 789-3632.

reGiStratiOn Provide name, title, and company/organization as you would like it to appear on your badgefIRSt NAME LASt NAME tItLE

CoMPANy/oRGANIzAtIoN EMAIL DAytIME PHoNE

MAILING ADDRESS

CIty/StAtE oR PRovINCE zIP CoDE

Payment Credit Card Payments Require Accurate Billing Address & Security Code ChOOSe yOur COnCurrent SeSSiOnS Select one square per row

DAy tIME tRACk A tRACk B tRACk C tRACk D

Mon 1:30-2:30 PM

3-4 PM

4-5 PM

tueS 1:30-2:30 PM

3-4 PM

4-5 PM

Check Make check payable in us funds to » DMec Purchase order Please remit to » DMec, 5173 Waring road #134, san Diego, ca 92120-2705

Credit Card Please charge my Visa Mastercard AMeX

exp » / card security code

card number

name as it appears on card

credit card billing address

Which best describes your primary responsibility? Disability/Absence Management Employee Benefits Human Resources/Personnel Claims Operations Occupational Health/Nursing Case Management Corporate Wellness Employee Assistance Program (EAP) Other

number of employees within your company/organization: 1-500 501-2,000 2,001-5,000 5,001-10,000 over 10,000

Which best describes your role within your company/organization? CEO, COO, Chairman, President, Owner, Principal Vice President: Corporate VP, Executive VP, Senior VP Senior Management/Director Department/Section Management Coordinator/Group Leader Other

is this your first DMec annual conference? Yes No

check here if you have any special dietary or accommodation needs.

attenDee PrOFiLe Please check the appropriate boxes.

reg

iStrA

tion

forM

SP

rin

g C

on

Sultin

g g

ro

uP

5173 Waring roaD, suite 134san Diego, california 92120-2705

THE PREMIER 2013

Workforce absence & Disability Management conference

return to Work benefit cost-containment fMla/aDa compliance intermittent leave Job accommodation Workers’ compensation employee health & Productivity

And more…

BonuS! PRE-CoNfERENCE LEARNSHoPS INCLUDED IN REGIStRAtIoN fEE

WHO SHOULD ATTENDProfessionals responsible forabsence and Disability Management

claims/case Management human resources/benefits employee assistance Programs risk and litigation Management occupational health and safety health and Productivity

Management

800.789.3632 | info@dmec.org

www.dmec.org

DMEC conferences have been helping Absence and Disability Management professionals succeed in their roles since 1995.