2013 Project Homeless Connect Stark County

Event Training

Presented & Created by:Laura HolbrookPHC Co-Chair

Today’s Training

Brief History of PHCStark Co. Homeless PopulationLast Year’s EventAgencies’ ResponsibilitiesVolunteer GuidelinesVolunteer ResponsibilitiesIndividual Group Trainings

Welcome and Introductions

Welcome to 2013 Agency and Volunteer Training for PHC

Committee Members Be sure you signed in and put name

and all contact information (even if we already have)

Event Flyers available Power Points available

History of Project Homeless Connect PHC began in Stark County in 2010 Prior years were referred to as Stand

Down Day Stand Down was originally created

for Veterans PHC is a National Initiative in more

than 107 cities

History of Project Homeless Connect

2010- Budget began with $250 2011- $2,500 was raised 2012- $12,000 from a small grant and various funders (one time donations) 2013- Approximately $3,000 (plus

fundraisers)

Stark County Homeless Population

Last Year’s Event

Last Year’s Event

Was held at Canton Civic Center Served Total of 565 participants Before 9:00am a line of nearly 100

participants stood outside to Market Ave.

Were unable to serve food to all participants

Were unable to keep doors open past 2:15pm

This Year’s Event

Loss of one-time donations Anticipation of increase in

participants No turned away participants

Change in Site Change in Food source Request of Agencies to bring lunch Gathering of more donations

Agencies’ Responsibilities Agency logos and Mission Statements are still

needed Send by July 26th, 2013

Parking is readily available in the front and side of building

Registration and Set-up the Day of the Event begins at 8:30am Thursday

Waivers Give-a-ways

Please attempt to keep under table or mostly out of sight

Give-a-way as needed when participants visit your table

Agencies’ Responsibilities Plan to have someone at your table the

duration of the event to assist with consumers as they need assistance

If you are unable to remain the entire event, please see a Committee Member or Volunteer lead

Be sure to complete a survey before leaving Track outcomes during event to complete survey

Please bring a lunch with you for the day of the event. Some refrigerator space will be available if needed.

Agency Walk-through

Walk through center Review Event flow for the event day Any Questions Agency Dismissal

Event Steps • Participants will complete an Intake Survey to help

establish statistical information• Intake Volunteers will ask questions and narrow needs

to TOP THREE for the dayIntake

• Participants will be connected to a Guide who will guide them through the Event to their TOP THREE needs

Guide

• Participants will be connected to agencies/providers who supply the area of need

• Agencies will give assistance available for the day, schedule appointments, take contact info for follow-up, and/or give resource info

Connect

• Participants will be provided with Direct Services• Participants will be provided with Personal Hygiene

Items, Hair Cuts, Food, other itemsProvide

Volunteer Training

Review the Process Guidelines Responsibilities Reminders Follow-ups Questions/Concerns Areas of Volunteering

Event Steps • Participants will complete an Intake Survey to help

establish statistical information• Intake Volunteers will ask questions and narrow needs

to TOP THREE for the dayIntake

• Participants will be connected to a Guide who will guide them through the Event to their TOP THREE needs

Guide

• Participants will be connected to agencies/providers who supply the area of need

• Agencies will give assistance available for the day, schedule appointments, take contact info for follow-up, and/or give resource info

Connect

• Participants will be provided with Direct Services• Participants will be provided with Personal Hygiene

Items, Hair Cuts, Food, other itemsProvide

Volunteer Guidelines

Be open and friendly Always introduce yourself and

explain what your role for the day will be

Depending on your role, remember that the participant may have already answered questions and told their story to others…only ask questions as needed

Volunteer Guidelines Each individual has their own story, do not

be judgmental or stereotype Be mindful of confidentiality at all times Be mindful of personal space- each individual

may have their own idea of parameter Never promise specific outcomes so not to

get hopes up. Only promise you will do your best to connect them to what they need

Volunteer Responsibilities Each designated area will have different

responsibilities Be sure you are prepared for your specific

assigned duties Each volunteer is responsible for the

customer directly in front of them at any given time. Do not feel you need to take on additional tasks if you are unable to at that present moment.

Reminders Be sure to dress comfortable and

appropriate T-shirt Colors based on area of

volunteering Do not bring personal items with you

if at all possible (i.e. purses, cell phones unless you can keep it on you at all times, etc.)

Please refrain from using your phone while with participants

Reminders Please stay the amount of time

you were signed up for or be sure to see a Committee member to let them know you need to leave sooner.

If you do not know an answer to something, try to find a Committee member or someone who can assist with getting the answer.

Follow-ups Be sure you signed in and all of your

contact information is written down and legible

Updates and follow-ups will be sent out after the training and prior to the day of the event

Power Points will be available on the website

Additional training(s) may be available for those unable to attend

Making the Event Successful Thank you for your support!!! Without volunteers like yourselves this

event would not be a success. We hope you find the day to be as

rewarding as the individuals you have assisted and consider helping again next year.

The Committee and the Community greatly appreciate your commitment.