2013 Oa Cleaning

OCCUPATIONAL ANALYSIS

CLEANING INDUSTRY

JABATAN PEMBANGUNAN KEMAHIRAN

KEMENTERIAN SUMBER MANUSIA

Department of Skills Development Ministry of Human Resources, Malaysia

First Printing 2012 Copyright Department of Skills Development Ministry of Human Resources, Malaysia 2012

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical including photocopy, recording or any information

storage and retrieval system, without permission in writing from Department of Skills Development

Ministry of Human Resources, Malaysia

Published in Malaysia by Department of Skills Development

Ministry of Human Resources Level 7-8, Block D4, Complex D

Federal Government Administrative Centre 62530 Putrajaya, Malaysia http://www.dsd.gov.my

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Perpustakaan Negara Malaysia Cataloguing-in-Publication Data Occupational Analysis Cleaning Industry ISBN 978-967-0396-94-1

ii

EXECUTIVE SUMMARY

An Occupational Analysis (OA) is a process of identifying the work scope of the

occupational area in terms of competencies. It is used to analyse skilled human

resource competency requirement for the industry. The development of the

Occupational Area Structure is a preliminary process in developing relevant National

Occupational Skills Standard (NOSS). The NOSS in turn will be developed to be used as

the basis to conduct skills training and certification of competent personnel. In order

to conduct the Occupational Analysis on the Cleaning Industry, all the information

related to the Malaysian cleaning industry was gathered through literature survey and

further discussed in workshop sessions with experts from the industry. Workshops

were held to get a better understanding of the organisational structure, job titles,

hierarchy objectives and primary activities of the job titles.

Based on data gathered and series of discussion, the panels have identified seven (7)

main sub-sectors of the Cleaning Industry. The sub-sectors are Public Cleansing, Waste,

Transportation Cleaning, Building Cleaning, Oil & Gas Cleaning, Heritage Cleaning and

Marine & River Cleaning. The analysis has also shown subset in cleaning industry. The

sub-sector of Waste is covered under the Occupational Analysis of Green Technology

Industry. One of the job areas under Building Cleaning is Hotel Cleaning which is

covered under the Hospitality Industry.

This analysis has discovered 115 job titles and all of them are considered critical. This

number reflects the immediate industry requirement for skilled workers in cleaning

industry. These job titles were identified with the help of panel members. The job

description of each job title was developed in consultation of panel members.

iii

TABLE OF CONTENTS

CONTENTS PAGE

EXECUTIVE SUMMARY LIST OF FIGURES LIST OF TABLES LIST OF ABBREVIATIONS

ii vi vii viii

1. CONCEPT OF OCCUPATIONAL ANALYSIS (OA) 1.1 Introduction 1.2 Malaysian Occupational Skills Qualification Framework (MOSQF) 1.3 OA Development Process 1.4 Occupational Description (OD) 1.5 Critical Job Title

2. OVERVIEW OF CLEANING INDUSTRY IN MALAYSIA

2.1 Preamble 2.2 Scope of Analysis 2.3 Definition of the Cleaning Industry 2.4 Current Analysis and Industrial Demand 2.5 Main Industry Players 2.6 Statutory & Regulatory Bodies 2.7 Related Policies, Act, Regulation and Standard for Cleaning Industry 2.8 Cleaning Industry Overview: Singapore, USA & Japan

3. FINDINGS

3.1 Methodology of the Overall Occupational Analysis Process 3.2 Identified Sub-Sector 3.3 Occupational Structure (OS) 3.4 Critical Job Titles for Cleaning Industry 3.5 Occupational Description (OD) 3.6 Occupational Area Structure (OAS) 3.7 Supporting Industry for Cleaning Industry

1 3 4 9

13

14 19 20 21 22 26 28 32

42 46 50 64 73 74 81

iv

4. DISCUSSION, CONCLUSION AND RECOMMENDATIONS 4.1 Discussion 4.2 Conclusion 4.3 Recommendations

BIBLIOGRAPHY

84 85 87

88

v

ANNEXURES ANNEX 1 MOSQF Level Descriptor ANNEX 2 List of Panels and Facilitator of Cleaning Industry Occupational

Analysis Development ANNEX 3 Occupational Description for Cleaning Industry Sub-Sector Public Cleansing Sub-Sector Transportation Cleaning Sub-Sector Building Cleaning Sub-Sector Oil & Gas Cleaning Sub-Sector Heritage Cleaning Sub-Sector Marine & River Cleaning

PAGE

92

95

98

99

173

201

262

275

296

vi

LIST OF FIGURES

FIGURES TITLES PAGE

Figure 1.0 A Competency-Based Model for Skills Training in Malaysia 1

Figure 2.0 OA Development Process Flow Chart 8

Figure 3.0 Example of Identifying Objects 10

Figure 4.0 Example of Occupational Description 12

Figure 5.0 Federalisation of Solid Waste Management and Public Cleansing Functions

19

vii

LIST OF TABLES

TABLES TITLES PAGE

Table 1.0 Example of Occupational Structure

2

Table 2.0 Example of Occupational Area Structure

3

Table 3.0 Occupational Structure for Cleaning Industry

51

Table 4.0 Summary of Job Titles

59

Table 5.0 List of Critical Job Titles

66

Table 6.0 Summary of Critical Job Titles

72

Table 7.0 Cleaning Industry Occupational Area Structure

79

Table 8.0 Supporting Industry for Cleaning Industry

81

viii

LIST OF ABBREVIATIONS

ABBREVIATION DEFINITION

CIMS Cleaning Industry Management Standard

DOE Department of Environment

DOSH Department of Occupational Safety and Health

ETP Economic Transformation Programme

GLCs Government Linked Companies

GNI Gross National Income

ICT Information & Communication Technology

IETS Industrial Effluent Treatment System

IICRC Institute of Inspection, Cleaning and Restoration Certification

ISSA International Sanitary Supply Association

JBMA Japan Building Maintenance Association

MACC Malaysian Association of Cleaning Contractors

MARDEP Marine Department of Malaysia

MNCs Multi-National Corporations

NGOs Non-Governmental Organisations

NOSS National Occupational Skills Standard

OA Occupational Analysis

OAA Occupational Area Analysis

OAS Occupational Area Structure

OS Occupational Structure

ix

LIST OF ABBREVIATIONS (continued)

ABBREVIATION DEFINITION

OSRE Oil Spill Response Equipment

PPE Personal Protective Equipment

SMEs Small & Medium Enterprises

SOP Standard Operating Procedure

UNESCO United Nations Educational, Scientific and Cultural Organization

http://en.wikipedia.org/wiki/UNESCO

1

1. CONCEPT OF OCCUPATIONAL ANALYSIS (OA)

1.1 Introduction

OA is a process to identify job titles and levels for skilled workers needed in the

industry sector. It is a preliminary stage for National Occupational Skills Standard

(NOSS) development in which the identified job titles will be used as a basic

reference. It requires inputs from all parties especially industry players, statutory

bodies, training institutions and etc. Figure 1.0 shows the significance of OA for

NOSS and policies development for skills training in Malaysia.

Figure 1.0: A Competency-Based Model for Skills Training in Malaysia

EMPLOYERS/ PRACTITIONERS

OCCUPATIONAL ANALYSIS DEVELOPMENT

Skill Advisory Committees

NATIONAL SKILL CERTIFICATION

COMPETENT GRADUATES & WORKERS

NOSS DEVELOPMENT

Job & Competency

Analysis

Occupational Area Analysis

(OAA)

Occupational Analysis (OA)

Competency Profile

Analysis

Labour Market Analysis

Development Policies

Implementation (Delivery) of

Training

Instructional Design &

Development

Instructional Analysis

Curriculum of Competency Unit (CoCU)

2

OA will identify sectors, sub-sectors, job areas and job titles for a particular

industry in the form of Occupational Structure (OS) as illustrated in Table 1.0. Job

scopes of each job title will be spelt out in the Occupational Description (OD).

Every job title will be identified according to its level defined in the Malaysian

Occupational Skills Qualification Framework (MOSQF) level descriptor (refer to

Annex 1).

Table 1.0: Example of OS for Front Office in Hospitality and Tourism

SUB-SECTOR FRONT OFFICE

LEVEL\JOB AREA

GUEST SERVICE TELEPHONE OPERATION

FRONT OFFICE ASSISTANCE

CONCIERGE RESERVATION

LEVEL 5 Front Office Manager (FOM)

LEVEL 4 Assistant Front Office Manager (AFOM) Concierge Manager

Reservation Manager

LEVEL 3 Guest Service

Officer Telephonist Supervisor

Front Office Supervisor

Bell Supervisor Reservation

Officer

LEVEL 2 Guest Service

Assistant Telephonist

Front Office Assistant

Bell Captain Reservation

Clerk

LEVEL 1 No Level Doorman No Level

OS can be further analysed to produce Occupational Area Structure (OAS) through

Occupational Area Analysis (OAA). The objective of OAA is to identify areas which

have similar competencies among the job titles. The outcome of the OAA is the

merging of job titles/ areas (horizontally) and/ or levels (vertically) within the

sectors. This will eventually result in multi-skilling and multi-tasking due to

common competencies among job titles/ areas and/ or levels as shown in Table

2.0.

3

Table 2.0 Example of OAS for Front Office in Hospitality and Tourism

SUB-SECTOR FRONT OFFICE

LEVEL\ JOB AREA

GUEST SERVICE

TELEPHONE OPERATION

FRONT OFFICE

ASSISTANCE CONCIERGE RESERVATION

LEVEL 5 Guest Services Management

LEVEL 4 Guest Services Management

LEVEL 3

Guest Services Operation LEVEL 2

LEVEL 1

All job titles in Level 1, 2 and 3 are actually the front liners that deal directly with

customers. Therefore, they have common competencies which can be merged

into area of guest services operation. Ultimately, we are able to produce multi-

skilling and multi-tasking workers required by the industry in line with high

income economy policy. Nevertheless, in certain cases, due to requirement of

industry or regulations, merging is not necessarily required.

1.2 Malaysian Occupational Skills Qualification Framework (MOSQF)

The development of OA is closely monitored in order to comply with MOSQF.

MOSQF is a framework that describes all skills qualifications awarded under the

Malaysian Skills Certification System. It is an 8-tier framework consists of 8 levels

which reflect skills competencies in an occupational area (refer to Annex 1).

However, for the training purpose, only the first 5 levels are being offered with

skills qualifications namely Malaysian Skills Certificate (MSC) Level 1, MSC Level

2, MSC Level 3, Malaysian Skills Diploma (MSD) Level 4 and Malaysian Skills

Advance Diploma (MSAD) Level 5.

4

MOSQF will serve as an instrument that develops and classifies skills

qualifications based on a set of criteria guided by the National Skills

Development Act 2006 (Act 652). It was benchmarked against international good

practices in defining its level description and was developed in line with the

Malaysian Qualifications Framework (MQF). It was aspired to become the

national skills framework for all parties of interest such as individuals, skills

training providers, the Government, associations, professional bodies, the

industry sectors and the Malaysian communities.

1.3 OA Development Process

Below are the main steps involved in OA:

(i) Preliminary information gathering

(i) Literature survey

A literature survey is carried out to get some insight on the scope,

policies, programmes and activities in the context of Malaysian

scenario. The scope covered under this survey includes descriptions,

current analysis of the sector/sub-sectors, and current status of the

respective industry, skilled workers requirement in the local sector

and the industrial competition at international level.

5

(ii) Survey/Questionaire

The purpose of survey is to collect the data and feedback from

industries on the supply and demand on skilled workforce, job scope,

nature of work, occupational description, occupational structure,

career path, current and future trend of the industries.

(iii) Interview

Interview is one of the methods to reinforce the information

gathered from survey. Interview is focusing on main industry players

and stakeholders to seek their opinions and/or impressions.

(ii) Identifying industrial experts

Industrial experts represent small, medium and large scale industries are

identified and short listed for further communication and contact.

Normally these experts are from Human Resources or managerial level

who have an overall view of the skill workforce in the industry. They

should have sufficient experience and substantial knowledge on industry

growth.

(iii) Brainstorming session

Developing a Curriculum (DACUM) technique is commonly used in OA.

The session is attended by industrial experts which they will discuss

exhaustively on the sub-sectors and areas involved. The facts obtained

6

during the literature survey will be discussed and presented to the

industry experts.

(iv) Analysing the information

Based on the activities done above, substantial data and information will

then be collected. The data and information will be discussed and

analysed in development workshops attended by selected key persons or

experts from the public and private sector. The presence of the key

persons or experts ensures that the development of the Occupational

Analysis is current and relevant.

During this session, the respective industry is analysed using the DACUM

and brainstorming methodology to identify the following:

(a) Scope of the Industry and its sub-sector ;

(b) Main areas;

(c) Occupational groups of the sector;

(d) Job title;

(e) Critical job title;

(f) Hierarchy structure (Level 1 – 8); and

(g) Occupational Description.

(v) Finalising OA Documentation

Follow up discussions with the industrial experts and proofreader in a

small group is vital to ensure all the findings of the occupational analysis

are valid, reliable and sufficient.

7

The final report of OA must be well presented with discussion, conclusion

and recommendations in order to guide the general readers and

interested parties to comprehend about skilled workforce scenario in the

industries.

Details of the process flow in developing OA are as shown in Figure 2.0.

8

Figure 2.0: OA Development Process Flow Chart

Yes

Identify sector

Documentation

Identify sub-sector

Identify industry panel

Identify venue, date and time

bengkel

Conduct OA workshop

Prepare draft report

OA presentation for the approval of OA Technical Evaluation Committee (JPT)

Amendment

Occupational Analysis (OA) Development Process Flow Chart

Start

End

No

9

1.4 Occupational Description (OD)

The Occupational Description (OD) is the detailed description of the main job

scope of the job title. Below are the main steps in producing OD for the

respective job titles:

(i) determine the main sub-sectors and areas in the sector;

(ii) identify the job titles; and

(iii) identify the job scope.

To describe the Occupational Description clearly, the statement must consist of a

Verb, Object and Qualifier. The rationale of determining the description

attributes is to facilitate NOSS development especially in job and competency

analysis.

a) Object

The object is determined first before the verb and qualifier. It is

the main determinant to distinguish one job to another. For

example, a demi chef (kitchen sub-sector of Hotel Sector), deals

with food and cooking utensils as the objects in performing tasks.

While, a hairdresser deals with client’s hair, hairdressing chemical,

among others.

The objects are acquired from the industrial experts during a

brainstorming session and written on DACUM cards so that all the

experts can see the objects identified. Objects of those in the

10

related area or sub-sector are determined as in the example

below:

Legend:

: Sector/Sub-Sector/Area/Sub-Area

: Object

Figure 3.0: Example of Identifying Objects

Access System Configuration (H/W & S/W)

Maintenance

Activities

Technical Drawing

Equipment Upgrading Activities

Radio Access Network Planning

Network Testing

Activities

TCP/IP

Configuration

Troubleshooting

Activities

11

b) Verb

The verb is then determined based on the level of difficulty of the

identified job titles, such as below:

Object : maintenance activities

Verb for Level 3 : Carry Out

Verb for Level 4 : Assist in planning

Verb for Level 5 : Plan

Hence, the contents of the job definitions will be as below:

Radio Access Network Planner (Level 5)

Plan maintenance activities + (qualifier)

Radio Access Network Assistant Planner (Level 4)

Assist in planning maintenance activities + (qualifier)

Access Network Technician (Level 3)

Carry out maintenance activities + (qualifier)

c) Qualifier

Based on the example above, the statement is not clear as there is

no qualifier for the object, therefore a qualifier must be added to

further clarify it. Below is an example:

Plan maintenance activities for Radio Access Networks

12

Figure 4.0 shows an example on how to write an appropriate Occupational Description (OD).

Figure 4.0: Example of Occupational Description

INSTALLATION & MAINTENANCE

TRANSMISSION SERVICES ASSISTANT ENGINEER*

LEVEL 4

A Transmission Services Assistant Engineer is designated to carry out set up of transmission services,

perform test plans (regression tests, test of new features, acceptance of new nodes or parts), handle

changes in the live network, operate the transmission network, maintain the transmission network, carry

out network restoration and perform network performance enhancement.

A Transmission Services Assistant Engineer will be able to:

1. carry out set up of transmission services;

2. improve network functionality to the satisfaction of the customer;

3. perform test plans (regression tests, test of new features, acceptance of new nodes or parts);

4. handle changes in the live network, including the definition of command lines based on planning,

consolidation, performance and debriefing of changes;

5. prepare report on actual network performance;

6. operate and maintain the transmission network; and

7. carry out network restoration or network performance enhancement.

Notes:

*Critical Job Title

13

1.5 Critical Job Titles

Critical job titles can be defined based on the following four main scenarios:

a) shortage of skilled worker supply in the industries;

b) high demand for skilled workers in certain niche areas;

c) mismatch of skills training; and

d) decrease in number of skilled workers in certain areas such as in

heritage and cultural activities.

Identified critical job titles should be categorised into short (1-3 years) and

medium (4-5 years) terms as in Table 5.0 and has to be supported with valid,

reliable and sufficient data.

14

2. OVERVIEW OF CLEANING INDUSTRY IN MALAYSIA

2.1 Preamble

According to a report by Ministry of Tourism Malaysia, about 300 complaints

were received from international tourists, mostly on the unsatisfactory level of

cleanliness at food outlets, markets, toilets and hilly parks, including national

parks. The issue is beginning to affect tourist arrivals and must be addressed

before the country’s image was affected permanently. It would seem that no

matter how many cleanliness campaigns are organised such as Clean Malaysia,

Beautiful Malaysia Campaign, Malaysia Bersih and Malaysia Indah, Malaysians’

level of awareness on public cleanliness is still low (Bernama, 2010).

The Housing and Local Government Ministry might need to enlist the help of

other ministries, such as Health, Education and Tourism, in order to get a

concerted effort going. This collaboration would help in enhancing enforcement

of policies and laws revolving cleanliness and environment.

The cleaning industry provides a critical service to both individuals and

commercial enterprises. It requires hard work, professionalism and an

awareness of evolving technologies and information, yet it suffers from an image

problem. It emphasizes the positive results of properly done commercial

cleaning, which include providing a safe, healthy indoor environment for people

to work and helping people avoid symptoms and illnesses caused by an

unhealthy environment.

15

The cleaning industry is a sector in rapid and constant evolution. The main issues

for the cleaning industry are the improvement of the sector’s image, the

professionalisation of the industry and the creation of career perspectives for

employees in the sector, the development of skilled workers and safety & health

at work.

Cleaning service companies are increasingly forced to adapt to clients’ changing

needs in the face of economic difficulties. The industry needs to respond to

fundamental requirements of the society such as cleanliness, hygiene

particularly in hospitals and protection of the environment. It represents, in

economic and social terms, one of the most dynamic areas of corporate services.

The cleaning industry is continuously moving towards a more global and

integrated service delivery. This is increasingly pushing cleaning companies to

offer their clients’ facilities management and support services rather than the

simple cleaning services especially to Small, Medium Enterprises (SMEs). This

trend resulted in an increased pressure to offer more specialised cleaning

services next to office cleaning.

From Chapter 12: Driving High-Income Growth Through Business Services –

Economic Transformation Programme (ETP). Business Services became a catalyst

in Malaysia’s transformation into a knowledge economy. Although currently

small with a Gross National Income (GNI) contribution of RM19.5 Billion in 2009,

the business services sector has a unique role to play in driving the

competitiveness of a wide range of industries by offering differentiated world-

16

class services which in turn help further differentiate these industries

(PEMANDU, 2010).

Cleaning Management

Cleaning management services cover not only floor surfaces but also three-

dimensional elements, such as walls, doors, office fixtures and equipment. They

are designed to maintain a balance between good appearance and proper

sanitation according to the special features of each room.

The elements involved in cleaning management vary depending on the use of a

building. In addition, it has to be conducted to satisfy the special properties of

the diverse range of materials and properties.

The basic method of cleaning management has recently evolved from “post-

cleaning” to “preventive-cleaning”. This involves applying treatment before dirt

accumulates and taking steps to prevent dirt from entering the building in order

to maintain a good appearance and proper sanitation. The “dry method” that

avoids the use of liquids is perhaps the cleaning method most suitable for

contemporary buildings (Hart, 2011).

Today’s cleaning management services requires more than just an accumulation

of simple cleaning work; they require professional knowledge and management

skills.

17

Green Technology In Relation To Green Cleaning

Global environmental issues, such as climate change and deforestation, have

emerged as new challenges for people throughout the world. Many countries

aim to become a low-carbon society through green growth achieved via green

technologies and green industries which enhance eco-efficiency while

minimizing adverse environmental impacts.

Green Technology is the development and application of products, equipment

and systems used to conserve the natural environment and resources, which

minimize and reduces the negative impact of human activities.

Green Cleaning is defined as cleaning to protect health without harming the

environment. A green cleaning programme goes beyond chemical and

equipment choices. It includes policies, procedures, training and shared

responsibility efforts that minimize the impact of cleaning materials on the

health of building occupants and protect the environment as a whole

(Silverstein, 2008).

Going green is becoming increasingly attractive as a business strategy. As

headlines scream of pollution and dwindling natural resources, green industry

practices not only enjoy benevolent public sentiment and the psychic income of

a lower carbon footprint, but increased cost savings, supportive government

policies and ever-increasing profitability as well (Bradshaw & Solistro, 2011).

18

Trends in consumption, government policy and costs all point towards even

more green industry business opportunities in the years ahead.

Federalisation of Solid Waste Management and Public Cleansing

During the 10th Malaysian Plan period, the Government will complete

restructuring efforts in this sector with the federalisation of solid waste

management and public cleansing and full enforcement of the Solid Waste and

Public Cleansing Management Act 2007. Under these efforts the responsibility of

solid waste management and public cleansing will be shifted from local

authorities to the jurisdiction of the Federal Government.

The key outcomes of these efforts are shown in Figure 5.0 and include:

providing support to local authorities;

delivering comprehensive and sanitary services; and

ensuring that waste is managed in a sustainable manner.

19

Figure 5.0: Federalisation of Solid Waste Management and Public Cleansing

Functions to Drive Improved Outcomes for the Public and Environment. (Source: Ministry of Housing and Local Government)

2.2 Scope of Analysis

Cleaning industry is a large sector involving various cleaning activities. The scope

of the analysis that has been conducted and presented in this document is the

main scope of work defined in Cleaning Industry sector in Malaysia. Since there

is no formal regulatory body to monitor and regulate this industry, precise

information of this industry is very limited.

20

2.3 Definition of the Cleaning Industry

A cleaner is a type of industrial or domestic worker who cleans homes or offices

for payment. Unlike other servants, their primary task is cleaning. Cleaners may

specialise in cleaning interior and exterior of particular things or places; window

cleaners are an example. Cleaners often work when the people who otherwise

occupy the space are not around. They may clean offices at night or houses

during the workday (Berry, 2008).

Cleaners who are well-groomed and wear neat, professional-looking uniforms

elevate not only their own personal self-esteem, but the image of their company

and the entire industry. It’s important that everyone in the organization, from

the front-line cleaning staff to senior management, work to continuously

increase their knowledge and enhance their skills. This means comprehensive

training at both basic and advanced levels, using a variety of learning techniques.

Cleaning is the systematic process of putting unwanted matter in its proper

place so as to achieve a clean condition. Clean is an environmental condition

free of unwanted matter such as solids, liquids, gases, or living organisms that

have the potential to cause an adverse (health) effects. Cleaning is the most

basic form of environmental management. It is the fundamental process

employed to keep the living and non-living substances in the surroundings at

acceptable risk levels so as to protect health and enhance or enable human

activity (Berry, 2008).

21

Cleaning Industry is defined as establishments in the industry of cleaning

building interiors, interiors of transportation equipment (e.g. aircraft, rail cars

and ships) and windows (Silverstein, et al, 2008). Industry activities include

contract cleaning services for waste handling, public cleansing, building cleaning,

transportation cleaning, industrial cleaning, heritage cleaning and marine & river

cleaning.

2.4 Current Analysis and Industrial Demand

Cleaning industry has been identified as one of the sub-sectors in the Services

Sector which should be considered as a growing industry and provides a good

income to the trade. According to Suruhanjaya Syarikat Malaysia (SSM) records,

the overall turnover of cleaning companies in Malaysia is at RM1.5 billion. The

rest were from private companies and partnerships. With conservative

assumptions, 30 percent of private companies and partnerships can be

considered active, the value of the companies’ turnover was RM2.6 billion

(based on the average of 86 employees per company), the value of the contract

contributed RM14, 400 per year per employee and total number of companies is

2,100. The total value of the overall turnover of cleaning companies is estimated

at RM4.1 billion (KPDNKK, 2008).

The number of workers in the cleaning industry can be estimated based on the

value of procurement of cleaning companies divided with an average

productivity of cleaning workers is amounting to RM14, 400 per annum. With an

estimated turnover of this sector amounted to RM4.1 billion, the number of

22

employees of this sector is around 284,000 personnel. However, it is estimated

that over one third of whom are foreign workers (KPDNKK, 2008).

2.5 Main Industry Players

The key players of the cleaning industry in Malaysia are concessionaires for solid

waste management and public cleanliness under the Federal Government.

Concessionaires for solid waste management, public cleanliness and building are

listed as follows:

i. Alam Flora Sdn Bhd

Alam Flora Sdn Bhd is a commercial organisation engaged in

Solid Waste Management and disposal business. The

Company was formed in December 1995, after being awarded

the concession by the Government to privatise the Solid

Waste Management (SWM) for Central and Eastern Region.

ii. SWM Environment Sdn Bhd

SWM Environment (SWM) formerly known as Southern Waste

Management Sdn. Bhd was established in line with the

Malaysian Government’s decision on the National

Privatization of Solid Waste Management. It subsequently

awarded the task of managing the storage, collection, transfer

and haulage, intermediate processing and processing of solid

waste in the Southern Region of Peninsular Malaysia by the

23

Economic Planning Unit of the Prime Minister’s Department

on December 21, 1995. In April 1996, SWM was directed by

the Government of Malaysia to take over the solid waste

management and public cleansing services from all Local

Authorities within SWM concession area on an interim basis.

SWM progressively since 1997 has taken over management of

solid waste and public cleansing from its concession area. The

concession covers a period of 20 years and serves a

population of 4 million people.

iii. Environment Idaman Sdn Bhd

Environment Idaman Sdn Bhd (ENVI) is a concession company

which was appointed by the Ministry of Housing and Local

Government to improve the quality of solid waste and public

cleansing and give better satisfaction to the users in the

northern region of Peninsular Malaysia.

The mandate that was given by the Solid Waste Management

and Public Cleansing Act (Act 672) required ENVI to perform

solid waste and public cleansing activities in an integrated and

effective way.

iv. Radicare (M) Sdn Bhd

Established in 1994, Radicare is a specialist provider of

comprehensive both clinical and non-clinical support services.

24

Radicare’s commitment is to create the best environment in

hospitals and medical institutions for healthcare professionals

to focus on patient care.

As a service provider for clinical and non-clinical support

service provider, Radicare delivers total reliability to ensure

the success of the hospital's patient care programme that

spans from cradle to grave. In tandem with the Government's

intention to provide better health services to the public,

Radicare aims to be a proactive and responsible healthcare

partner to hospitals and strives to remain accountable to the

communities it serves.

v. Pantai Medivest Sdn. Bhd.

Pantai Medivest Sdn Bhd was first set up as a support service

provider to government hospitals and healthcare centres in

southern Peninsular Malaysia. Pantai Medivest provides

healthcare solutions to business that range from hospitals to

factories, government agencies, hotels and other commercial

establishments.

Pantai Medivest mission is:-

to be the nationally recognized leader in providing

quality services in

o Clinical Waste Management Services

o Linen and Laundry Management Services

25

o Facilities Engineering Management Services

o Biomedical Engineering Management Services

o Cleansing Management Services

to constantly strive for excellence in meeting customer

satisfaction through dependable, motivated,

committed and productive employees equipped with

the necessary resources;

to be responsible corporate citizen contributing to a

clean, safe and healthy environment; and

to be entrepreneurial in our endeavours in meeting

stakeholders’ expectation.

vi. AWC Berhad

AWC Berhad, a company listed on the Main Market of Bursa

Malaysia, is a leading provider of engineering services and

integrated facilities management solutions in Malaysia and

rapidly expanding in Singapore and the Middle East. AWC

Berhad has four main divisions, which is Facilities, Engineering,

Technology and Environment. The cleaning projects are under

the division of Facilities, subsidiaries under Facilities are,

Ambang Wira Sdn Bhd, AW Facility Management Sdn Bhd and

Environmental & Landscape Services Sdn Bhd. AWC Berhad

emphasises on processes and harnessing new technologies to

offer efficiency and cost savings to building owners. AWC

provides customers with a comprehensive range of services

26

encompassing planning, consultation, execution, management

and maintenance of facilities.

2.6 Statutory & Regulatory Bodies

There are several agencies and departments involved in regulating the cleaning

activities through the relevant Acts. These agencies include local authorities, the

Ministry of Health, Department of Occupational Safety and Health (DOSH) and

the Department of Environment (DOE).

i. Local Authorities

Local Authorities have the provisions under the Local Government Act

1976 which can ensure that the cleaning activities in their respective

areas are done safely and do not pollute the environment.

Regulatory activities by local authorities are done both in a proactive

and reactive manner. Regulatory monitoring is done through

proactive patrolling. However, patrolling by most local authorities is

limited due to lack of staff. During these patrolling, should there be

any activity of cleaning that violates the act and regulations, action

will be taken as provided. Reactive approach involves the

investigation and after a complaint is lodged by the public. Many local

authorities perform better in acting on complaints received.

27

ii. Department of Environment (DOE)

Department of Environment (DOE) is involved in regulation of

disposal of collected or generated waste under the Environmental

Quality Act 1974. Monitoring is done on open burning activities and

waste disposal sites and scheduled disposal of factory waste.

National Oil Spill Contingency Plan (NOSCP)

NOSCP is administered by the National Oil Spill Control Committee

(NOSCC) consisting of 18 member departments and agencies, chaired

by the DOE and assisted by the Marine Department of Malaysia

(MARDEP). Apart from the establishment of adequate Oil Spill

Response Equipment (OSRE) bases that are strategically positioned

throughout the Eastern and Western Coast of the nation, DOE places

equal emphasis on scheduled and periodical training activities for

personnel involved in Oil Spill Response (OSR).

The Oil Spills Response training is aimed at relevant agencies in

combating oil spill, which include DOE, Department of Marine

Malaysia, Department of Fisheries Malaysia, Marine Police and Local

Authorities. The Resolution 7 of the International Convention on Oil

Spill Preparedness and Response (OPRC) 1990 provides for an

international commitment to training and preparedness. This

preparedness and training requirement has been incorporated into

NOSCP response system (Jabatan Alam Sekitar, 2010).

28

iii. Department of Occupational Safety and Health

Department of Occupational Safety and Health (DOSH) is the

regulator for Occupational Safety and Health Act 1994 and Factories

and Machinery Act 1967. Areas under the supervision of DOSH are

the use of chemicals and machinery. However, a stronger focus is

given on owners and end users. DOSH is also having the same issues

of staff shortage and their dependability on reports or complaints to

take action.

2.7 Related Policies, Act, Regulation and Standard for Cleaning Industry

Compared with most other industries, there are no specific regulations

applicable to specific industries by authorities in this industry. There is no

measurement and specification of standards, resulting in the determination of

the level of cleaning performance done arbitrarily. Assessment of bids for the

cleaning contract is inconsistent. It is less likely that quality players are selected

due to lower bid price. In the competition for tenders, especially from the

government, small entrepreneurs will hire personnel who are willing to accept

lower wages and usually compromise on hiring skilled workers and the possibility

of hiring illegal foreign workers (illegal immigrants).

However, there are acts and regulations which are relevant and should be

adhered to by cleaning service providers. Although the industry is not specifically

regulated by any act or regulation, cleaning service providers are subjected to

various laws and enactments such as:

29

i. Employment Act 1955 (Amendment 1981)

Employment Act is an act that sets the rules and conditions of the

relationship between workers and employers in the private sector.

Since virtually all cleaning service providers have the entire staff of

this act are directly associated with cleaning service providers and

not directly related to the cleaning industry.

ii. Employees’ Social Security Act 1969

Social Security Act is an act to provide for social security in certain

contingencies, contingency and to make provision for a number of

other matters related thereto. This Act is directly related to cleaning

service providers because this act applies to all enterprises with one

or more workers.

iii. Consumer Protection Act 1999

This Act seeks to provide consumer protection, the establishment of

the National Consumer Advisory Council and the Consumer Claims

Tribunal and for matters connected therewith. This act is to serve

and protect the interest of clients of cleaning service industry.

iv. Local Government Act 1976

Local Government Act 1976 is an act to reorganize and consolidate

the law relating to local government. There are several sections of

30

this act that has implications for the cleaning industry and cleaning

service providers in particular.

In the 2007 amendments, the executive power vested in the Federal

Government in matters relating to solid waste and public cleansing

throughout Peninsular Malaysia and Federal Territory of Putrajaya

and Labuan. Prior to this amendment, this is under the responsibility

of Local Government. The Local Government Act is under the

jurisdiction of the Housing and Local Government.

v. Solid Waste Management Act And Public Cleansing 2007

This Act is to provide for and regulate the solid waste and public

cleansing for the purpose of maintaining proper hygiene and for

matters incidental thereto.

This Act is under the jurisdiction of the Department of Solid Waste

and Public Cleansing. Cleaning service providers and users should be

aware of the enforcement of this Act in which all matters pertaining

to the cleaning of solid waste are no longer under the responsibility

of local authorities.

vi. Environmental Quality Act 1974

This is an act in relation to the prevention, eradication, pollution

control and to improve the environment and for purposes connected

therewith.

31

vii. National Heritage Act 2005

The National Heritage Act 2005 is an act to provide for the

conservation and preservation of National Heritage, natural heritage,

tangible and intangible cultural heritage, underwater cultural

heritage, treasure trove and for related matters. It received Royal

assent on 30 December 2005 and was published in the Gazette on 31

December 2005. The National Heritage Act 2005 came into effect on

1 March 2006.

viii. Exclusive Economic Zone Act 1984

An Act pertaining to the exclusive economic zone and certain aspects

of the continental shelf of Malaysia and to provide for the regulation

of activities in the zone and on the continental shelf and for matters

connected therewith. This Act covers fisheries, protection and

preservation of the marine environment, marine scientific research,

artificial islands, installations and structures, submarine cables and

pipelines, enforcement, offences, penalties, legal proceedings and

compensations.

32

2.8 Cleaning Industry Overview: Singapore, USA & Japan

2.8.1 Singapore Cleaning Industry Overview

Estimated value of cleaning in Singapore is about S$600 million or

RM1,440 million a year. The industry is growing at a rate of 30 per

cent per annum. Singapore introduced the Singapore Manpower

21 (M21) Blueprint 1999, which aims to transform the workforce

to meet the workforce needs of knowledge-based economy.

Between the certificate under this M21 are:

(a) to enhance the professionalism and image of the domestic

industry that has slow productivity;

(b) to increase productivity and create more opportunities for

the workforce; and

(c) to reduce dependence on foreign labour in Singapore

Government and the private sector have teamed up to

develop the cleaning industry Transformation Plan.

The objectives of this transformation plan are:

to increase the productivity of the cleaning industry;

to increase the employees' perception on the cleaning

industry;

to promote the achievement of skills and knowledge in the

cleaning industry; and

33

to encourage Singaporeans to consider the field of cleaning

as a viable employment option.

Among the key initiatives under the Singapore government’s

Transformation Plan are as follows:

a) Performance standards (technical reference) for the cleaning

industry:

as a benchmark to measure the performance of the

services sector;

as an objective system to provide customer requirements

in the contract cleaning and cleaning service providers to

provide planning and management of sanitary works to

achieve the required level of cleanliness;

encourage the cleaning service providers to make

investments in automation, provide training to

employees and to improve work processes to increase

competitiveness; and

provide a system for building owners/building managers

assess agent hygiene services provided.

b) National skills standards:

a national skills recognition system aims to create a

framework for job skills competencies and skills

certification;

covers the entire industry by defining the knowledge,

skills

34

and competencies that should be included in all

employees;

helps companies achieve service improvements in

productivity and have skilled and motivated employees;

and

was implemented by the Singapore Productivity and

Standards Board with the support of the Ministry of

Labour and Ministry of Trade and Industry.

c) The purpose of Accreditation Scheme for cleaning company

is:

to enhance professionalism;

to promote the mechanisation and automation;

to eliminate the harm the reputation of the service

provider; and

to be implemented by The Environmental Management

Association of Singapore.

2.8.2 The United States of America Cleaning Industry Overview

The cleaning industry in the United States is very diverse with

franchise companies within it making sure the buildings, or fabrics

they service are clean, sanitary and kept in good condition. Some

franchises in this industry may also be involved in restoration

following disasters or perform minor repairs. Specialization areas

35

in the industry, of which a franchise may be involved in one or

more, include:

Maid services

Janitorial services

Carpet/upholstery cleaning

Dry cleaning/fabric care

Disaster restoration

Junk removal

In addition to the diversity of the areas serviced, cleaning

franchises operate across multiple sectors of commerce:

Commercial: office buildings, business facilities, stadiums,

event centres

Educational: schools, colleges, universities

Government: government agencies and offices

Hospitality: hotels, restaurants

Industrial: factories, warehouses

Medical: hospitals, medical centres

Retail: retail stores, shopping malls

Residential: houses, apartments

Viewed as a relatively stable industry, combined annual revenues

from the different areas of the industry are currently estimated at

more than $80 billion with revenues for contract cleaning services

36

expected to grow consistently over the next couple of years as the

economy continues to rebound. Contributing factors to the

growth expectations primarily stem from money and time

considerations on the part of consumers - for example, business

owners seeking cost efficiency by outsourcing to companies

providing janitorial services because maintaining an in-house

cleaning crew can take valuable time and resources away from

other business needs. Outsourcing cleaning services allows for

more of these resources to remain supporting the core business

rather than dedicating them to cleaning and maintenance issues.

Additionally, factors in the growth of maid services can be traced

to the rise in service demands from two-salary as well as single-

parent households. Both of these living situations lead to less free

time and as a result, these households bring in cleaning service

providers to assist with household cleaning responsibilities. An

increase in the older population is also expected to fuel growth

for cleaning services.

Available Certifications

Over the years, many standards and certification processes have

evolved in the cleaning industry. The programmes offering

certification are numerous, covering areas from the cleaning

agents used to the management staff of cleaning organizations.

37

Below are a couple of examples of certification processes that are

available to businesses within the cleaning industry.

The Cleaning Industry Management Standard (CIMS) certification

is offered from the Worldwide Cleaning Industry

Association/International Sanitary Supply Association (ISSA). The

CIMS provides an outline of the basic characteristics typical of a

successful, quality cleaning organization and, according to ISSA,

shows an organization is customer-driven demonstrating a

structure “to deliver consistent, quality services that are designed

to meet the customer's needs and expectations.” There are six

practice areas taken into account:

Quality systems

Service delivery

Human resources

Safety, Health and environmental stewardship

Management commitment

Green Building (GB)

Another set of certification guidelines is administered by the

Institute of Inspection, Cleaning and Restoration Certification

(IICRC). Formed in 1972, the IICRC is an independent group

focused on setting and promoting high standards and ethics and

to advance communication and technical proficiency within the

38

inspection, cleaning and restoration service industries. Through

independent schools and instructors, the IICRC offers 22

certifications.

2.8.3 Japan Cleaning Industry Overview

Japan Standards Industry Classification

The building maintenance business can be broadly divided into

two categories: operational management and maintenance of

buildings and facilities; and environmental management to

provide users with safety, comfort and convenience. The former

deals with “things” (assets) and the latter deals with “people” (life

and health). “Building maintenance” is used as a general term for

these services.

Japan Building Maintenance Association (JBMA)

Japan Building Maintenance Association (JBMA) was established

in 1966. It is an incorporated association authorized by the

Ministry of Health, Labour and Welfare (MHLW) as a public-

service body to deal with society’s demand for securing

comfortable building environments.

Among JBMA functions are:

an institution of companies registered under the Building

Sanitation Law, designated by the Minister of Health,

39

Labour and Welfare to carry out various types of

business to improve the quality of the industry;

as the body designated by the Minister of Health, Labour

and Welfare to administer technical skill tests, JBMA

conducts the Building Cleaning Technician Examination

and the Building Facilities Administrative Examination;

providing training and education to improve techniques

and skills through the establishment of the Building

Maintenance Training Centre;

collaborating with the administrative bodies related to

building maintenance to ensure that all regulations are

strictly observed; and

improving the quality of the industry by holding training

courses and workshops.

JBMA is designated by the Japan Minister of Health, Labour and

Welfare to guide and train registered companies and carry out the

following services:

establishment of technical standards necessary for proper

performance of the work of registered companies;

guidance of work upon request of registered companies;

training for knowledge and skills necessary for work for

persons engaged in the work of registered companies; and

establishment of facilities for social welfare of persons

engaged in the work of registered companies.

40

In addition, as the body that conducts the in-service training of

persons engaged in the work that is part of “human standards”,

JBMA is entrusted by the Minister of Health, Labour and Welfare

to register persons engaged in the work of cleaning, duct cleaning,

portable water tank cleaning, drain-pipe cleaning and rodent &

insect pest control for training.

Building Cleaning Technician Examinations

In May 1982, building cleaning was newly added as a line of work

for technical skill tests under the Vocational Training Law (now

the Human Resources Development Promotion Law). It was

decided that a “Building Cleaning Technician Examination” would

be conducted by the government.

At that time, the (then) Ministry of Labour decided for the first

time to entrust the conduct of technical skill tests to a private

entity. JBMA was the first organisation designated and it has been

conducting the Building Cleaning Technician Examinations ever

since.

Held every year by JBMA’s nine regional headquarters, they

involve both a practical skills test from December to February and

a written test in February. As of 2008, 43,748 people had passed

the examination nationwide and become qualified as building

cleaning technicians.

41

The “Building Cleaning Technician” qualification is part of the

registration requirements for becoming a “Cleaning Business

Supervisor”, which is a required condition under the Building

Sanitation Law. In 2004, the number of years of practical

experience required in order to take the examination was reduced

from five to three (JBMA, 2012).

42

3. FINDINGS

In conducting the Occupational Analysis, a kick off meeting was held primarily to

strategise the Plan of Action in accordance with the guidelines as stated by the

Department of Skills Development (DSD) in terms of scope of study, time frame and

representation by the panel of cleaning industry experts. After the kick-off meeting, a

Plan of Action was formulated taking into consideration the activities and time frame

required.

3.1 Methodology of the Overall Occupational Analysis Process

a) Literature Survey

As outlined by the guidelines, a literature survey on the cleaning

services industry was carried out to get some insight on the scope,

policy, programme, activities in the context of the Malaysian

scenario. The scope covered under this search includes definitions,

current analysis of the sector/sub-sector, current status of the

cleaning services industry sector, skilled worker requirement in the

local industry and the industrial competition at international level.

b) Identifying Industry & Public Experts

The literature search findings were used as a guide to identify the

scope of occupational study and analysis. Experts from the cleaning

services sector were identified and short listed for further

communication and contact.

43

c) Establishing Contact with the Cleaning Industry Experts

A pool of cleaning industry experts from the industry and public

sector were contacted. The list of experts is in Annex 2.

d) Gathering Information

In the process of gathering the information, two methods were

adopted, namely; brainstorming and the Developing a Curriculum

(DACUM) session. The brainstorming and DACUM session was

attended by expert panels who discussed the different sub-sectors

and areas. The information gathered was then used as input for the

occupational analysis of the said industry.

e) Analysing the Information

Based on the activities done as above, substantial data and

information were collected. The data and information were discussed

and analysed in several in-house workshops attended by selected key

persons or experts from the public and industry sector. The presence

of the key persons or experts was to help in the development of the

Occupational Analysis for this sector.

44

During this session, attempts to reframe the cleaning industry sub-

sector in Malaysia were carried out using the following framework:

i. Scope of the cleaning industry and its sub-sector

ii. Main area

iii. Major occupational group of the industry

iv. Job title

v. Hierarchy structure ( Level 1 – 8)

vi. Occupational Description

f) Organising Workshop with Expert Panels

Several workshops were conducted throughout the development of

the Occupational Analysis of the cleaning industry. The details of the

workshops are as below:

(i) Held on the 31st Mac and 1st April, 2012 at the Singgahsana

Hotel, Petaling Jaya. The objectives of the workshop were:

Presentation of preliminary findings;

Outline of Job Title

Career structure

Hierarchy structure ( Level 1 – 8)

Occupational Analysis session

45

(ii) Field Study on 10th April 2012 at Putrajaya Hospital. The

objectives of this field study were:

To have a better understanding of hospital cleaning.

To have an overview of building cleaning operation.

(iii) Field Study on 11th June 2012 at RapidKL Depot located in

Taman Maluri, Cheras. The objectives of this field study

were:

To gather information related to motor vehicles

cleaning.

To enhance understanding of transportation cleaning

operation.

(iv) Held on the 16th June and 17th June, 2012 at the

Singgahsana Hotel, Petaling Jaya. The objectives of the

workshop were:

Presentation of preliminary findings;

Outline of Job Title

Career structure

Hierarchy structure ( Level 1 – 8)

Occupational Description

Occupational Analysis session; and

Validation of the findings.

46

3.2 Identified Sub-Sector

The identified sub-sectors for the cleaning industry were obtained through

literature research and discussions with industry experts during the

development workshop sessions. During the development workshop, the panel

members had identified seven (7) main sub-sectors of the cleaning industry.

Table 3.0 on page 51 – 58 illustrates the Occupational Structure for cleaning

industry where it specifies sector, sub-sector, area and levelling of job titles.

Table 4.0 on page 59 – 64 is a summary of job titles and Occupational

Description (OD) of each job title can be referred to Annex 3 on page 98.

The sub-sectors are listed as below:-

a) Public Cleansing

b) Waste

c) Transportation Cleaning

d) Building Cleaning

e) Oil & Gas Cleaning

f) Heritage Cleaning

g) Marine & River Cleaning

a) Public Cleansing

Public cleansing services covering the activities of cleansing for public

roads, public toilets and public drains, the cleansing of hawkers

centres excluding privately owned and maintained markets, the

clearing of illegally dumped controlled solid waste on public roads

and in public places, beach cleansing, kerbside grass cutting on public

47

roads, grass cutting in public places and the removal of carcasses but

excludes landscaping and the maintenance of public roads and public

places.

b) Waste

Waste collection is the component of waste management which

results in the passage of a waste material from the source of

production to either the point of treatment or final disposal. Waste

collection also includes the collection of domestic waste, industrial

waste, collection of recyclable materials and waste water. However,

it does not include effluent from Industrial Effluent Treatment

System (IETS).

Waste can be divided into 2 categories as listed below:-

i. Domestic/Non Hazardous Waste

ii. Hazardous /Scheduled Waste

c) Transportation Cleaning

Transportation cleaning refers to cleaning activities for vehicles

including motor vehicles, train, ship and aircraft.

d) Building Cleaning

The scope of activities for building cleaning refers to cleaning

activities that are specific to a building in a working environment,

statutory requirements and company Standard Operating Procedure.

The scope of analysis for building cleaning includes Hospitals, Hotels,

http://en.wikipedia.org/wiki/Component

http://en.wikipedia.org/wiki/Waste_management

http://en.wikipedia.org/wiki/Waste_type

http://en.wikipedia.org/wiki/List_of_waste_treatment_technologies

http://en.wikipedia.org/wiki/Landfill

http://en.wikipedia.org/wiki/Kerbside_collection

http://en.wikipedia.org/wiki/Recyclable_waste

48

Shopping Complex, Food Premises, Commercial Kitchen, Post

Construction and External High Rise Building Cleaning.

e) Oil & Gas Cleaning

Oil & Gas Industrial cleaning provides services for the industry to

increase efficiency, enhance productivity and improve profitability.

Oil & Gas cleaning covers onshore and offshore particularly the

cleaning activity on the top module of oil platform and underwater

cleaning of oil platform’s jackets.

f) Heritage Cleaning

United Nations Educational, Scientific and Cultural Organization

(UNESCO) uses a broad definition of physical cultural resources:

“Movable or immovable objects, sites, structures, groups of

structures and natural features and landscapes that have

archaeological, paleontological, historical, architectural, religious,

aesthetic, or other cultural significance (World Bank, 2006). Cultural

heritage conservation helps community not only protect

economically valuable physical assets, but also preserves its

practices, history, the environment, sense of continuity and identity.

Based on industrial input, heritage cleaning requires special skills and

tools to be performed. The job area covers under heritage cleaning

include Heritage Sites Cleaning and Heritage Objects Cleaning.

http://en.wikipedia.org/wiki/UNESCO

49

g) Marine & River Cleaning

Marine Cleaning

Marine pollution occurs when harmful, or potentially harmful

effects, can result from the entry into the ocean of chemicals,

particles, industrial, agricultural & residential waste and the spread

of invasive organisms. Marine pollution also includes oil spill from

ship collision or from offshore platforms and also chemical or oily oil

discharged from the ship. Marine cleaning covers the scope of

activities on rivers cleaning and oil spills cleaning. Currently, the

jurisdiction for marine pollution is under the Department of

Environment (DOE, 2010).

River Cleaning

In 2010, a total of 1,055 water quality monitoring stations located at

570 rivers were monitored. Out of these 1,055 monitoring stations,

527 (50%) were found to be clean, 417 (40%) slightly polluted and

111 (10%) polluted. The number of clean rivers decreased from 306

rivers in 2009 to 293, slightly polluted rivers decreased from 217 in

2009 to 203 while the number of polluted rivers increased to 74

from 54 (2009). The decrease in the number of clean rivers was

attributed to an increase in the number of polluting sources such as

sewage treatment plants and agro-based industries which

contributed to a high pollution loading (DOE, 2010).

http://en.wikipedia.org/wiki/Particle_(ecology)

http://en.wikipedia.org/wiki/Industrial_waste

http://en.wikipedia.org/wiki/Waste

http://en.wikipedia.org/wiki/Invasive_organism

50

3.3 Occupational Structure (OS)

Occupational Structure refers to the aggregate distribution of occupations

in society, classified according to skill level, economic function, or social

status. The occupational structure is shaped by various factors: the

structure of the economy; technology and bureaucracy; the labour-market;

and by status and prestige.

The occupational structure is described and analysed by means of various

classificatory schemes, which group similar occupations together according

to specific criteria such as skill, employment status, or function. Such

classifications are also used as a basis for the empirical analysis of

economic and social class (Marshall, 1998).

The OS is inclusive of:

i) Sub-Sector

Sub-Sector requires consideration of the requirements of the new

and existing jobs in Small & Medium Enterprises (SMEs) and large

companies (Government Linked Companies - GLCs, Multi-National

Corporations - MNCs and others) for growth-related industries.

ii) Job Area

Job area is taken into consideration of areas in the field of a sub-

sector and excludes reference to new technologies, products,

equipment, practices and methodologies. Each job area should

include the aspect of multi-skilling.

51

3.3.1 Occupational Structure for Cleaning Industry

Sector CLEANING INDUSTRY

Sub-Sector Public Cleansing

Area Public Roads

Cleaning Public Places

Cleaning Public Toilets

Cleaning

Drains/ Channels Cleaning

Hawker Centres Cleaning

Food Courts Cleaning

Markets Cleaning

LEVEL 8 No Level No Level No Level No Level No Level No Level No Level



LEVEL 5 Public Cleansing Operation Manager

LEVEL 4 Public Cleansing Operation Executive

LEVEL 3

Public Roads Cleaning

Operation Supervisor

Public Places Cleaning


Public Toilets Cleaning


Drains/Channels Cleaning


Hawker Centres Cleaning


Food Courts Cleaning


Markets Cleaning


LEVEL 2

Public Roads Cleaning Senior

Operator

Public Places Cleaning Senior

Operator

Public Toilets Cleaning Senior

Operator

Drains/Channels Cleaning Senior

Operator

Hawker Centres Cleaning Senior

Operator

Food Courts Cleaning Senior

Operator

Markets Cleaning Senior

Operator

LEVEL 1 Public Roads

Cleaning Operator

Public Places Cleaning Operator

Public Toilets Cleaning Operator

Drains/Channels Cleaning Operator

Hawker Centres Cleaning Operator

Food Courts Cleaning Operator

Markets Cleaning Operator

Table 3.0: Occupational Structure for Cleaning Industry – Public Cleansing

52

Table 3.0: Occupational Structure for Cleaning Industry – Public Cleansing (continued)


Sub-Sector Public Cleansing

Area Illegal Dumped Waste

Cleaning Beach Cleaning

Kerbside/ Public Areas Grass Cutting

Carcasses Removal

Public Cleansing Machine Operation

LEVEL 8 No Level No Level No Level No Level No Level



LEVEL 5 Public Cleansing Operation Manager

LEVEL 4 Public Cleansing Operation Executive

LEVEL 3 Illegal Dumped Waste

Cleaning Operation Supervisor

Beach Cleaning Operation Supervisor

Kerbside/Public Areas Grass Cutting


Carcasses Removal


Public Cleansing Machine Operation

Supervisor


Cleaning Senior Operator

Beach Cleaning Senior Operator

Kerbside/Public Areas Grass Cutting Senior

Operator

Carcasses Removal Senior

Operator

Public Cleansing Machine Operator


Cleaning Operator Beach Cleaning

Operator

Kerbside/Public Areas Grass Cutting

Operator

Carcasses Removal Operator

No Level

53

Table 3.0: Occupational Structure for Cleaning Industry – Waste (continued)


Sub-Sector Waste*

Area Solid Waste Waste Truck Operation Waste Water

LEVEL 8 No Level No Level No Level



LEVEL 5 Solid Waste Operation Manager Waste Water Manager

LEVEL 4 Solid Waste Operation Executive Waste Water Executive

LEVEL 3 Solid Waste Operation Supervisor Waste Water Supervisor

LEVEL 2 Solid Waste Collector Truck Driver Waste Water Collector


*covered under Green Technology Industry OA

54

Table 3.0: Occupational Structure for Cleaning Industry – Transportation Cleaning (continued)


Sub-Sector Transportation Cleaning

Area Motor Vehicles

Cleaning Aircraft Cleaning Ship Cleaning Train Cleaning

LEVEL 8 No Level No Level No Level No Level



LEVEL 5 Transportation Hygiene Operation Manager

LEVEL 4 Transportation Hygiene Operation Executive

LEVEL 3 Motor Vehicles

Hygiene Supervisor Aircraft Hygiene

Supervisor Ship Hygiene

Supervisor Train Hygiene Supervisor

LEVEL 2 Motor Vehicles Senior

Hygiene Crew Aircraft Senior Hygiene

Crew Ship Senior Hygiene

Crew Train Senior Hygiene Crew

LEVEL 1 Motor Vehicles Hygiene Crew

Aircraft Hygiene Crew Ship Hygiene Crew Train Hygiene Crew

55

Table 3.0: Occupational Structure for Cleaning Industry – Building Cleaning (continued)


Sub-Sector Building Cleaning

Area Sports Complex

Cleaning Office Cleaning

Shopping Mall Cleaning

Hospital Cleaning

Food Premises Cleaning

Commercial Kitchen Cleaning

LEVEL 8 No Level No Level No Level No Level No Level No Level



LEVEL 5 Building Hygiene Operation Manager

LEVEL 4 Building Hygiene Operation Executive

LEVEL 3 Sports Complex

Hygiene Supervisor

Office Hygiene Supervisor

Shopping Mall Hygiene

Supervisor

Hospital Hygiene

Supervisor

Food Premises Hygiene

Supervisor

Commercial Kitchen Hygiene

Supervisor

LEVEL 2 Sports Complex Senior Hygiene

Operator

Office Senior Hygiene Operator

Shopping Mall Senior Hygiene

Operator

Hospital Senior Hygiene Operator

Food Premises Senior Hygiene

Operator

Commercial Kitchen Senior

Hygiene Operator

LEVEL 1 Sports Complex

Hygiene Operator Office Hygiene

Operator

Shopping Mall Hygiene Operator

Hospital Hygiene Operator

Food Premises Hygiene Operator

Commercial Kitchen Hygiene

Operator

56

Table 3.0: Occupational Structure for Cleaning Industry – Building Cleaning (continued)


Sub-Sector Building Cleaning

Area Residential

Cleaning Terminal Cleaning

Post Construction Cleaning

External High Rise Building Cleaning

Hotel Cleaning*




LEVEL 5 Building Hygiene Operation Manager Housekeeping Manager

LEVEL 4 Building Hygiene Operation Executive Housekeeping Executive

LEVEL 3 Residential

Hygiene Supervisor

Terminal Hygiene

Supervisor

Post Construction Hygiene Supervisor

External High Rise Building Hygiene

Operator Floor Supervisor

Laundry Supervisor

LEVEL 2 Residential

Senior Hygiene Operator

Terminal Senior Hygiene

Operator

Post Construction Senior Hygiene

Operator No Level

Senior Chambermaid

Laundry Senior Attendant

LEVEL 1 Residential

Hygiene Operator

Terminal Hygiene Operator

Post Construction Hygiene Operator

No Level Chambermaid Laundry

Attendant

*covered under Hospitality Industry OA

57

Table 3.0: Occupational Structure for Cleaning Industry – Oil & Gas Cleaning (continued)


Sub-Sector Oil & Gas Cleaning

Area Onshore /Offshore

(Top Module) Offshore

(Robotic Operated Vehicle Operation)

LEVEL 8 No Level No Level


LEVEL 6 No Level Robotic Operated Vehicle (ROV)

Supervisor

LEVEL 5 Oil & Gas Industrial Cleaning Manager Submersible Engineer

LEVEL 4 Oil & Gas Industrial Cleaning Executive Robotic Operated Vehicle (ROV)

Technician/Pilot

LEVEL 3 Oil & Gas Industrial Cleaning Crew No Level



58

Table 3.0: Occupational Structure for Cleaning Industry – Heritage and Marine & River Cleaning (continued)


Sub-Sector Heritage Cleaning Marine & River Cleaning

Area Heritage Sites Cleaning Heritage Objects Cleaning Marine Cleaning

(Oil Spill) River Cleaning




LEVEL 5 Heritage Sites Conservator Heritage Objects Conservator Marine Cleaning

Specialist

River Cleaning Operation Manager

LEVEL 4 Heritage Sites Assistant

Conservator Heritage Objects Assistant

Conservator Marine Cleaning

Assistant Specialist

River Cleaning Operation Executive

LEVEL 3 Heritage Sites Cleaning

Supervisor Heritage Objects Cleaning

Supervisor Marine Cleaning

Senior Technician

River Cleaning Operation Supervisor

LEVEL 2 Heritage Sites Senior

Cleaner Heritage Objects Senior

Cleaner Marine Cleaning

Technician River Cleaning

Senior Operator

LEVEL 1 Heritage Sites Cleaner Heritage Objects Cleaner No Level River Cleaning

Operator

59

Table 4.0: Summary of Job Title

Sector Sub-

Sector Area

Job Title and Job Level

Cleaning Industry

Public Cleansing

Public Roads Cleaning

i. Public Roads Cleaning Operator - Level 1 ii. Public Roads Cleaning Senior Operator – Level 2

iii. Public Roads Cleaning Operation Supervisor – Level 3 iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

Public Places

Cleaning

i. Public Places Cleaning Operator – Level 1 ii. Public Places Cleaning Senior Operator – Level 2

iii. Public Places Cleaning Operation Supervisor – Level 3 iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

Public Toilets

Cleaning

i. Public Toilets Operator – Level 1 ii. Public Toilets Cleaning Senior Operator – Level 2

iii. Public Toilets Cleaning Operation Supervisor – Level 3 iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

Drains/

Channels

Cleaning

i. Drains/ Channels Cleaning Operator – Level 1 ii. Drains/ Channels Cleaning Senior Operator – Level 2

iii. Drains/ Channels Cleaning Operation Supervisor – Level 3

iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

Hawker

Centres

Cleaning

i. Hawker Centres Cleaning Operator – Level 1 ii. Hawker Centres Cleaning Senior Operator – Level 2

iii. Hawker Centres Cleaning Operation Supervisor – Level 3


Food Courts

Cleaning

i. Food Courts Cleaning Operator – Level 1 ii. Food Courts Cleaning Senior Operator – Level 2

iii. Food Courts Cleaning Operation Supervisor – Level 3 iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

Markets

Cleaning

i. Markets Cleaning Operator – Level 1 ii. Markets Cleaning Senior Operator – Level 2

iii. Markets Cleaning Operation Supervisor – Level 3 iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

60

Table 4.0: Summary of Job Title (continued)

Sector Sub-

Sector Area


Cleaning Industry

Public Cleansing

Illegal

Dumped

Waste

Cleaning

i. Illegal Dumped Waste Cleaning Operator – Level 1 ii. Illegal Dumped Waste Cleaning Senior Operator –

Level 2 iii. Illegal Dumped Waste Cleaning Operation Supervisor

– Level 3 iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

Beach

Cleaning

i. Beach Cleaning Operator – Level 1 ii. Beach Cleaning Senior Operator – Level 2

iii. Beach Cleaning Operation Supervisor – Level 3 iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

Kerbside/

Public Areas

Grass Cutting

i. Kerbside/ Public Areas Grass Cutting Operator – Level 1

ii. Kerbside/ Public Areas Grass Cutting Senior Operator – Level 2

iii. Kerbside/ Public Areas Grass Cutting Operation Supervisor – Level 3


Carcasses

Removal

i. Carcasses Removal Operator – Level 1 ii. Carcasses Removal Senior Operator – Level 2

iii. Carcasses Removal Operation Supervisor – Level 3 iv. Public Cleansing Operation Executive – Level 4 v. Public Cleansing Operation Manager – Level 5

Public

Cleansing

Machine

Operation

i. Public Cleansing Machine Operator – Level 2 ii. Public Cleansing Machine Operation Supervisor –

Level 3 iii. Public Cleansing Operation Executive – Level 4 iv. Public Cleansing Operation Manager – Level 5

Waste*

Solid Waste

i. Solid Waste Collector – Level 2 ii. Solid Waste Operation Supervisor – Level 3

iii. Solid Waste Operation Executive – Level 4 iv. Solid Waste Operation Manager – Level 5

*Covered under Green Technology Industry OA

61


Sector Sub-

Sector Area


Cleaning Industry

Solid Waste

Truck

Operation

i. Truck Driver – Level 2 ii. Solid Waste Operation Supervisor – Level 3

iii. Solid Waste Operation Executive – Level 4 iv. Solid Waste Operation Manager – Level 5

Waste Water

i. Waste Water Collector – Level 2 ii. Waste Water Supervisor – Level 3

iii. Waste Water Executive – Level 4 iv. Waste Water Manager – Level 5

Transportation

Cleaning

Motor

Vehicle

Cleaning

i. Motor Vehicles Hygiene Crew – Level 1 ii. Motor Vehicles Senior Hygiene Crew – Level 2

iii. Motor Vehicles Hygiene Supervisor – Level 3 iv. Transportation Hygiene Operation Executive – Level 4 v. Transportation Hygiene Operation Manager – Level 5

Aircraft

Cleaning

i. Aircraft Hygiene Crew – Level 1 ii. Aircraft Senior Hygiene Crew – Level 2

iii. Aircraft Hygiene Supervisor – Level 3 iv. Transportation Hygiene Operation Executive – Level 4 v. Transportation Hygiene Operation Manager – Level 5

Ship Cleaning

i. Ship Hygiene Crew – Level 1 ii. Ship Senior Hygiene Crew – Level 2

iii. Ship Hygiene Supervisor – Level 3 iv. Transportation Hygiene Operation Executive – Level 4 v. Transportation Hygiene Operation Manager – Level 5

Train

Cleaning

i. Train Hygiene Crew – Level 1 ii. Train Senior Hygiene Crew – Level 2

iii. Train Hygiene Supervisor – Level 3 iv. Transportation Hygiene Operation Executive – Level 4 v. Transportation Hygiene Operation Manager – Level 5

Building Cleaning

Sports

Complex

Cleaning

i. Sports Complex Hygiene Operator – Level 1 ii. Sports Complex Senior Hygiene Operator – Level 2

iii. Sports Complex Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

62


Sector Sub-

Sector Area


Cleaning Industry

Building Cleaning

Office

Cleaning

i. Office Hygiene Operator – Level 1 ii. Office Senior Hygiene Operator – Level 2

iii. Office Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

Shopping

Mall Cleaning

i. Shopping Mall Hygiene Operator – Level 1 ii. Shopping Mall Senior Hygiene Operator – Level 2

iii. Shopping Mall Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

Hospital

Cleaning

i. Hospital Hygiene Operator – Level 1 ii. Hospital Senior Hygiene Operator – Level 2

iii. Hospital Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

Food

Premises

Cleaning

i. Food Premises Hygiene Operator – Level 1 ii. Food Premises Senior Hygiene Operator – Level 2

iii. Food Premises Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

Commercial

Kitchen

Cleaning

i. Commercial Kitchen Hygiene Operator – Level 1 ii. Commercial Kitchen Senior Hygiene Operator – Level

2 iii. Commercial Kitchen Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

Residential

Cleaning

i. Residential Hygiene Operator – Level 1 ii. Residential Senior Hygiene Operator – Level 2

iii. Residential Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

Terminal

Cleaning

i. Terminal Hygiene Operator – Level 1 ii. Terminal Senior Hygiene Operator – Level 2

iii. Terminal Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

63


Sector Sub-

Sector Area


Cleaning Industry

Building Cleaning

Post

Construction

Cleaning

i. Post Construction Hygiene Operator – Level 1 ii. Post Construction Senior Hygiene Operator – Level 2

iii. Post Construction Hygiene Supervisor – Level 3 iv. Building Hygiene Operation Executive – Level 4 v. Building Hygiene Operation Manager – Level 5

External High

Rise Building

Cleaning

i. External High Rise Building Hygiene Operator – Level 3

ii. Building Hygiene Operation Executive – Level 4 iii. Building Hygiene Operation Manager – Level 5

Hotel

Cleaning*

i. Chambermaid – Level 1 ii. Senior Chambermaid – Level 2

iii. Floor Supervisor – Level 3 iv. Laundry Attendant – Level 1 v. Laundry Senior Attendant – Level 2

vi. Laundry Supervisor – Level 3 vii. Housekeeping Executive – Level 4

viii. Housekeeping Manager – Level 5

Oil & Gas Cleaning

Onshore/

Offshore

(Top Module)

i. Oil & Gas Cleaning Crew – Level 3 ii. Oil & Gas Cleaning Operation Executive – Level 4

iii. Oil & Gas Cleaning Operation Manager – Level 5

Offshore

(ROV

Operation)

i. Robotic Operated Vehicle (ROV) Technician/Pilot – Level 4

ii. Submersible Engineer – Level 5 iii. Robotic Operated Vehicle (ROV) Supervisor – Level 6

Heritage Cleaning

Heritage Sites

Cleaning

i. Heritage Sites Cleaner – Level 1 ii. Heritage Sites Senior Cleaner – Level 2

iii. Heritage Sites Cleaning Supervisor – Level 3 iv. Heritage Sites Assistant Conservator – Level 4 v. Heritage Sites Conservator – Level 5

Heritage

Objects

Cleaning

i. Heritage Objects Cleaner – Level 1 ii. Heritage Objects Senior Cleaner – Level 2

iii. Heritage Objects Cleaning Supervisor – Level 4 iv. Heritage Objects Assistant Conservator – Level 4 v. Heritage Objects Conservator – Level 5

*covered under Hospitality Industry OA

64


Sector Sub-

Sector Area


Cleaning Industry

Marine & River

Cleaning

Marine

Cleaning

(Oil Spill)

i. Marine Cleaning Technician – Level 2 ii. Marine Cleaning Senior Technician – Level 3

iii. Marine Cleaning Assistant Specialist – Level 4 iv. Marine Cleaning Specialist – Level 5

River

Cleaning

i. River Cleaning Operator – Level 1 ii. River Cleaning Senior Operator – Level 2

iii. River Cleaning Operation Supervisor – Level 3 iv. River Cleaning Operation Executive – Level 4 v. River Cleaning Operation Manager– Level 5

3.4 Critical Job Titles for Cleaning Industry

The 115 job titles identified during the brainstorming session with the panellists

are categorised as critical. Out of 115 job titles, 9 job titles are covered under the

OA of Green Technology Industry. Therefore, a total of 106 job titles are listed

for the cleaning industry as can be referred to Table 5.0. Based on input from

the expert panel members and Malaysian Association of Cleaning Contractors

(MACC), it can be summarised that for the cleaning industry, all the job titles

are considered critical for the short term due to heavy reliance on foreign

labours from Indonesia, Bangladesh and Myanmar. As for Oil & Gas Cleaning,

three job titles under the area of Offshore (ROV Operation) are deemed critical

for medium term due to shortage of skilled worker supplies in the industry and

high demand of ROV personnel.

65

According to expert panel members and MACC, most of ROV personnel in

Malaysia are expatriates from Australia. Table 6.0 on page 72 illustrates the

summary of critical job titles.

i) Critical Job Titles

Job titles under this category reflect the immediate industry

requirement for skilled workers. The identification of critical job

titles is the essence of developing the Occupational Standard for the

job so that formal training can be carried out and skilled workers can

be produced and supplied to the industry.

ii) Non Critical Job Titles

The job titles under this category do not reflect that they are not

critical in the industry but only represent categories of job titles that

have a sufficient supply of skilled workers in the near future and do

not require immediate revision of the Occupational Standards

documents or skills training.

66

Table 5.0: List of Critical Job Titles

Item Critical Job Title

Short Term (1-3 years)

(√)

Medium Term

(4-5 years) (√)

Reference (Page No. in

OD)

1 Public Roads Cleaning Operator √ 100

2 Public Roads Cleaning Senior Operator √ 102

3 Public Roads Cleaning Operation Supervisor

√ 104

4 Public Cleansing Operation Executive √ 106

5 Public Cleansing Operation Manager √ 108

6 Public Places Cleaning Operator √ 110

7 Public Places Cleaning Senior Operator

√ 112

8 Public Places Cleaning Operation Supervisor

√ 114

9 Public Toilets Cleaning Operator √ 116

10 Public Toilets Cleaning Senior Operator

√ 118

11 Public Toilets Cleaning Operation Supervisor

√ 120

12 Drains/ Channels Cleaning Operator √ 122

13 Drains/ Channels Cleaning Senior Operator

√ 124

14 Drains/ Channels Cleaning Operation Supervisor

√ 126

15 Hawker Centres Cleaning Operator √ 128

16 Hawker Centres Cleaning Senior Operator

√ 130

17 Hawker Centres Cleaning Operation Supervisor

√ 132

18 Food Courts Cleaning Operator √ 134

67

Table 5.0: List of Critical Job Titles (continued)



(√)

Medium Term

(4-5 years) (√)


OD)

19 Food Courts Cleaning Senior Operator √ 136

20 Food Courts Cleaning Operation Supervisor

√ 138

21 Markets Cleaning Operator √ 140

22 Markets Cleaning Senior Operator √ 142

23 Markets Cleaning Operation Supervisor

√ 144

24 Illegal Dumped Waste Cleaning Operator

√ 146

25 Illegal Dumped Waste Cleaning Senior Operator

√ 148

26 Illegal Dumped Waste Cleaning Operation Supervisor

√ 150

27 Beach Cleaning Operator √ 152

28 Beach Cleaning Senior Operator √ 153

29 Beach Cleaning Operation Supervisor √ 155

30 Kerbside/ Public Areas Grass Cutting Operator

√ 157

31 Kerbside/ Public Areas Grass Cutting Senior Operator

√ 159

32 Kerbside/ Public Areas Grass Cutting Operation Supervisor

√ 161

33 Carcasses Removal Operator √ 163

34 Carcasses Removal Senior Operator √ 165

35 Carcasses Removal Operation Supervisor

√ 167

36 Public Cleansing Machine Operator √ 169

68




(√)

Medium Term

(4-5 years) (√)


OD)

37 Public Cleansing Machine Operation Supervisor

√ 171

38 Motor Vehicles Hygiene Crew √ 174

39 Motor Vehicles Senior Hygiene Crew √ 176

40 Motor Vehicles Hygiene Supervisor √ 178

41 Transportation Hygiene Operation Executive

√ 180

42 Transportation Hygiene Operation Manager

√ 182

43 Aircraft Hygiene Crew √ 183

44 Aircraft Senior Hygiene Crew √ 185

45 Aircraft Hygiene Supervisor √ 187

46 Ship Hygiene Crew √ 189

47 Ship Senior Hygiene Crew √ 191

48 Ship Hygiene Supervisor √ 193

49 Train Hygiene Crew √ 195

50 Train Senior Hygiene Crew √ 197

51 Train Hygiene Supervisor √ 199

52 Sports Complex Hygiene Operator √ 202

53 Sports Complex Senior Hygiene Operator

√ 204

54 Sports Complex Hygiene Supervisor √ 206

55 Building Hygiene Operation Executive √ 208

69




(√)

Medium Term

(4-5 years) (√)


OD)

56 Building Hygiene Operation Manager √ 210

57 Office Hygiene Operator √ 212

58 Office Senior Hygiene Operator √ 214

59 Office Hygiene Supervisor √ 216

60 Shopping Mall Hygiene Operator √ 218

61 Shopping Mall Senior Hygiene Operator

√ 220

62 Shopping Mall Hygiene Supervisor √ 222

63 Hospital Hygiene Operator √ 224

64 Hospital Senior Hygiene Operator √ 226

65 Hospital Hygiene Supervisor √ 228

66 Food Premises Hygiene Operator √ 230

67 Food Premises Senior Hygiene Operator

√ 232

68 Food Premises Hygiene Supervisor √ 234

69 Commercial Kitchen Hygiene Operator √ 236

70 Commercial Kitchen Senior Hygiene Operator

√ 238

71 Commercial Kitchen Hygiene Supervisor

√ 240

72 Residential Hygiene Operator √ 242

73 Residential Senior Hygiene Operator √ 244

74 Residential Hygiene Supervisor √ 246

75 Terminal Hygiene Operator √ 248

70




(√)

Medium Term

(4-5 years) (√)


OD)

76 Terminal Senior Hygiene Operator √ 250

77 Terminal Hygiene Supervisor √ 252

78 Post Construction Hygiene Operator √ 254

79 Post Construction Senior Hygiene Operator

√ 256

80 Post Construction Hygiene Supervisor √ 258

81 External High Rise Building Hygiene Operator

√ 260

82 Oil & Gas Cleaning Crew √ 263

83 Oil & Gas Cleaning Operation Executive

√ 265

84 Oil & Gas Cleaning Operation Manager

√ 267

85 Robotic Operated Vehicle (ROV) Technician/Pilot

√ 269

86 Submersible Engineer √ 271

87 Robotic Operated Vehicle (ROV) Supervisor

√ 273

88 Heritage Sites Cleaner √ 276

89 Heritage Sites Senior Cleaner √ 278

90 Heritage Sites Cleaning Supervisor √ 280

91 Heritage Sites Assistant Conservator √ 282

92 Heritage Sites Conservator √ 284

93 Heritage Objects Cleaner √ 286

94 Heritage Objects Senior Cleaner √ 288

71




(√)

Medium Term

(4-5 years) (√)


OD)

95 Heritage Objects Cleaning Supervisor √ 290

96 Heritage Objects Assistant Conservator

√ 292

97 Heritage Objects Conservator √ 294

98 Marine Cleaning Technician √ 297

99 Marine Cleaning Senior Technician √ 299

100 Marine Cleaning Assistant Specialist √ 301

101 Marine Cleaning Specialist √ 303

102 River Cleaning Operator √ 305

103 River Cleaning Senior Operator √ 307

104 River Cleaning Operation Supervisor √ 309

105 River Cleaning Operation Executive √ 311

106 River Cleaning Operation Manager √ 313

TOTAL 103 3 -

72

*Covered under Green Technology Industry OA

SECTOR SUB-SECTOR

LEVEL

TOTAL NL L1 L2 L3 L4 L5 L6 L7 L8

Cleaning Industry

Public Cleansing - 11 12 12 1 1 - - - 37

Waste* - - 3 2 2 2 - - - 9

Transportation Cleaning

- 4 4 4 1 1 - - - 14

Building Cleaning

- 9 9 10 1 1 - - - 30

Oil & Gas Cleaning

- - - 1 2 2 1 - - 6

Heritage Cleaning

- 2 2 2 2 2 - - - 10

Marine & River Cleaning

- 1 2 2 2 2 - - - 9

TOTAL CRITICAL JOB TITTLES - 27 32 33 11 11 1 - - 115

TOTAL JOB TITLES IDENTIFIED - 27 32 33 11 11 1 - - 115

Table 6.0: Summary of Critical Job Titles According to Sub-Sector

73

3.5 Occupational Description (OD)

Under the cleaning industry, 115 job titles have been identified. Each job title is

described according to the current needs of the industry. This chapter will

include the Occupational Description for each of the job title.

Occupational Description can be used as a reference, listing of competencies for

respective job titles and can also be used as reference during the development

of the NOSS document.

The Occupational Description is divided and presented according to the sub-

sectors which are Public Cleansing, Transportation Cleaning, Building Cleaning,

Oil & Gas Cleaning, Heritage Cleaning and Marine & River Cleaning.

Please refer to Annex 3 for the Occupational Description.

74

3.6 Occupational Area Structure (OAS)

OAS is the result of a review on the Occupational Structure (OS) through a process called

Occupational Area Analysis (OAA). It also refers to the clustering process of the job

functions of a job which is performed on horizontal (area) or vertical (level), or both to

create a new job area multitasking and multiskilling. However, in some circumstances

combination is unnecessary; it depends on the needs of the industry. There are 31

occupational areas of the cleaning industry as can be referred to in Table 7.0.

The factors to consider during OAS are;

The current needs of industry

Statutory/regulatory body

Recognition

Relevancy between job are

Expand job opportunities

a) Area : Public Cleansing

The table below illustrates the outcome of vertical and horizontal

merging of public cleansing job titles & levels. All the 12 areas/pillars

of public cleansing have been merged in consultation with industry

panels of expert with consideration of the listed factors above in

identifying the job areas. As for Public Cleansing Machine Operation,

the merge of Level 2 and 3 is done vertically, Level 4 & 5 are merged

horizontally with that of Public Cleansing. The entry level of these 2

job areas is at Level 2.

75

NO. JOB AREA LEVEL

1. Public Cleansing Operation Management L5

2. Public Cleansing Operation Administration L4

3. Public Cleansing Operation Control L3

4. Public Cleansing Operation L2

5. Public Cleansing Machine Operation L2

b) Area : Transportation Cleaning


merging of transportation cleaning job titles & levels. All the 4

areas/pillars of transportation cleaning have been merged in

consultation with industry panels of expert with consideration of the

listed factors above in identifying the job areas. Level 1 & 2 are

merged vertically and the entry level of these 2 job areas is at Level 2.

NO. JOB AREA LEVEL

1. Transportation Hygiene Operation Management L5

2. Transportation Hygiene Operation Administration L4

3. Transportation Hygiene Operation Control L3

4. Transportation Hygiene Operation L2

c) Area : Building Cleaning


merging of building cleaning job titles & levels. All the 10 areas/pillars

of building cleaning have been merged in consultation with industry

76

panels of expert with consideration of the listed factors above in

identifying the job areas. Level 1 & 2 are merged vertically and the

entry level of these 2 job areas is at Level 2.

NO. JOB AREA LEVEL

1. Building Hygiene Operation Management L5

2. Building Hygiene Operation Administration L4

3. Building Hygiene Operation Control L3

4. Building Hygiene Operation L2

d) Area : Oil & Gas Cleaning

Based on Occupational Structure of Oil & Gas Cleaning, there are 2

areas namely, Onshore/Offshore (Top Module) and Offshore (ROV).

Onshore/Offshore (Top Module) and Offshore (ROV) have different

core competencies. Therefore merging is not applicable. The tables

below show the two occupational area structures for Oil & Gas

Cleaning:

Onshore/Offshore (Top Module):

NO. JOB AREA LEVEL

1. Oil & Gas Cleaning Operation Management L5

2. Oil & Gas Cleaning Operation Administration L4

3. Oil & Gas Cleaning Operation Control L3

77

Offshore (ROV):

e) Area : Heritage Cleaning

The table below displays the outcome of vertical and horizontal

merging of Heritage Cleaning job titles & levels. The 2 areas/pillars of

Heritage Cleaning, i.e. Heritage Sites Cleaning and Heritage Objects

Cleaning have been merged in consultation with industry panels of

expert with consideration of the listed factors above in identifying the

job areas. Level 1 & 2 are merged vertically and the entry level of

these 2 job areas is at Level 2.

NO. JOB AREA LEVEL

1. Heritage Conservation Management L5

2. Heritage Conservation Administration L4

3. Heritage Cleaning Operation Control L3

4. Heritage Cleaning Operation L2

NO. JOB AREA LEVEL

1. Robotic Operated Vehicle (ROV) Operation Control L6

2. Robotic Operated Vehicle (ROV) Engineering L5

3. Robotic Operated Vehicle (ROV) Operation L4

78

f) Area : Marine & River Cleaning

Based on Occupational Structure of Marine & River Cleaning, there

are 2 areas; Marine Cleaning (Oil Spill) and River Cleaning. These two

occupational areas have a different set of core competencies.

Therefore, merging is not applicable. The tables below show the two

occupational area structures for Marine & River Cleaning:

Marine Cleaning (Oil Spill):

River Cleaning:

NO. JOB AREA LEVEL

1. River Cleaning Operation Management L5

2. River Cleaning Operation Administration L4

3. River Cleaning Operation Control L3

4. River Cleaning Operation L2

NO. JOB AREA LEVEL

1. Marine Cleaning Management L5

2. Marine Cleaning Administration L4

3. Marine Cleaning Operation Control L3

4. Marine Cleaning Operation L2

79

Table 7.0: Cleaning Industry Occupational Area Structure (OAS)


Sub- Sector

Public Cleansing Transportation

Cleaning Building Cleaning Oil & Gas Cleaning



LEVEL 6 No Level No Level No Level No Level Robotic Operated

Vehicle (ROV) Operation Control

LEVEL 5 Public Cleansing

Operation Management

Transportation Hygiene Operation

Management

Building Hygiene Operation

Management

Oil & Gas Cleaning Operation

Management

Robotic Operated Vehicle (ROV) Engineering


Operation Administration


Administration


Administration

Oil & Gas Cleaning Operation

Administration

Robotic Operated Vehicle (ROV)

Operation


Operation Control


Control

Building Hygiene Operation Control

Oil & Gas Cleaning Operation Control

No Level

LEVEL 2 Public

Cleansing Operation

Public Cleansing Machine

Operation



No Level No Level


80

Table 7.0: Cleaning Industry Occupational Area Structure (OAS) (continued)


Sub- Sector Heritage Cleaning Marine & River Cleaning




LEVEL 5 Heritage Conservation

Management Marine Cleaning

Management River Cleaning Management

LEVEL 4 Heritage Conservation

Administration Marine Cleaning Administration

River Cleaning Administration

LEVEL 3 Heritage Cleaning Operation

Control Marine Cleaning

Operation Control River Cleaning Operation

Control

LEVEL 2

Heritage Cleaning Operation

Marine Cleaning Operation

River Cleaning Operation

LEVEL 1 No Level

81

3.7 Supporting Industry for Cleaning Industry

In ensuring progressive move and high profitability for the industry, support

from other industries is essential. For cleaning industry, there are many

supporting industries involved including logistics, production & manufacturing,

ICT and etc. Below is a list of supporting industries and sub-sectors involved

including:-

Table 8.0: Supporting Industry for Cleaning Industry

Sector/ Industry Sub-Sector Support Area

Logistic i. Facilities Service

Provider

ii. Road Transport

Service Provider

iii. Integrated Logistic

Service Provider

iv. Terminal Operation

Service Provider

v. MTO Transport

Service Provider

The logistics industry covers four main modes of transportation i.e. sea, land, air and rail to enhance the country's industrialisation and international trade. The logistics industry comprises largely of single specialised service providers such as freight forwarders, transport companies and warehousing companies.

Production & Manufacturing

i. Plastic Based

Production

ii. Electronic Product

Production

iii. Textile & Apparel

Production

iv. Chemical Based

Product Production

Production is simply the conversion of inputs into outputs. It is an economic process that uses resources to create a commodity that is suitable for exchange. This can include manufacturing, storing, shipping and packaging. Production industry helps cleaning industry by providing manufactured goods including tools, equipment and materials.

http://en.wikipedia.org/wiki/Input

http://en.wikipedia.org/wiki/Output

http://en.wikipedia.org/wiki/Resource

http://en.wikipedia.org/wiki/Commodity

http://en.wikipedia.org/wiki/Trade

http://en.wikipedia.org/wiki/Manufacturing

http://en.wikipedia.org/wiki/Storage

http://en.wikipedia.org/wiki/Shipping

http://en.wikipedia.org/wiki/Packaging

82

Table 8.0: Supporting Industry for Cleaning Industry (continued)


Information & Communication

Technology (ICT)

i. System Integration

ii. Data Management

iii. ICT System

iv. Application System

Development

v. ICT Security

ICT is an umbrella term that includes all technologies for the manipulation and communication of information. The system for new technology of cleaning system will be based on IT and electronic.

Electrical Industry i. Electrical power

The electrical sector can be defined as job scopes dealing with electrically powered machinery or vehicles. It is also related to products production or those operated by electricity.

Machinery & Equipment

i. Power Generating

ii. Operation Control

The machinery and equipment industry assumes an important role in the industrial development of the country, in view of its extensive linkages to major economic sectors, such as manufacturing, construction, transportation and etc. The industry produces a wide variety of machinery and equipment for various uses, such as power generation, specific industry processing, metalworking and general industrial activities inclusive of cleaning industry.

Business Management

i. E-Administrator

ii. Secretary

iii. Corporate

Management

iv. Human Resources

Business management is associated with running a company such as controlling, leading, monitoring and planning a business operation. This sector supports all cleaning companies in managing the business aspect.

http://en.wikipedia.org/wiki/Information

83

Table 8.0: Supporting Industry for Cleaning Industry (continued)


Professional Services

i. Surveyor

ii. Finance

iii. Insurance

iv. Property

v. Market Research

vi. Management

Consultant

vii. Legal & Secretariat

viii. Advertising

Apart from the products and services offered, the service industry is really dependent on the people's quality and skills in ensuring the success of the industry. Business & Professional Services sector provide backbone to all industries including cleaning industry.

Security Services i. Safety & Security

ii. Guard Services

iii. Cash In Transit

Security services provide prevention of and protection for cleaning industry against assault, damage, fire, fraud, invasion of privacy, theft, unlawful entry and other such occurrences caused by deliberate action.

Insurance Industry

i. Insurance Claims The insurance company provides coverage for worker against occupational hazards and health risks, by apportioning the risk with others based on the principle of mutuality or cooperation.

http://www.businessdictionary.com/definition/prevention.html

http://www.businessdictionary.com/definition/protection.html

http://www.investorwords.com/8787/against.html

http://www.businessdictionary.com/definition/assault.html

http://www.businessdictionary.com/definition/damage.html

http://www.businessdictionary.com/definition/fire.html

http://www.businessdictionary.com/definition/fraud.html

http://www.businessdictionary.com/definition/invasion-of-privacy.html

http://www.businessdictionary.com/definition/theft.html

http://www.businessdictionary.com/definition/unlawful-entry.html

http://www.businessdictionary.com/definition/unlawful-entry.html

http://www.businessdictionary.com/definition/occurrence.html

http://www.businessdictionary.com/definition/action.html

84

4.1 DISCUSSION

Public awareness on environmental conservation and public cleanliness in

Malaysia is still considerably low as opposed to other Asian countries such as

Singapore and Thailand. Participation of Malaysians as a volunteer in public

cleaning campaigns or activities organised by environmental-friendly NGOs

or the government is still lacking.

The mind set of Malaysians that cleaning work is for local governments or

cleaning contractors must be replaced with total participation of each

Malaysian in conserving the environment. A sustainable programme must be

carefully planned by all parties. The responsibility of keeping this country

clean relies on every Malaysians.

A case study presented by Kota Kinabalu City Hall (KKCH) explains the

situation of enforcement scenario in Malaysia and actions that had been

taken for improvement. The Kota Kinabalu Municipal Council (Anti-Litter) by

laws, though enacted in 1976, had either rarely or never been enforced at all.

People littered the streets, walkways and five-foot ways, but they had never

been booked by the city hall’s enforcement personnel.

In order to change this situation, KKCH formed the anti-litter squad in 2004,

comprising of 14 enforcement officers. Armed with their compound books,

they patrol the streets, walkways and five-foot ways everyday, compounding

litterbugs on the spot.

85

Knowing that not all the litterbugs are rich people, the Kota Kinabalu

Municipal Council (Anti-Litter) by laws, 1976 allows for a maximum

compound of RM100.00, as low as RM5.00 to RM10.00 is accepted.

The intention is not to generate substantial revenue from this operation, but

it is intended more for raising people’s awareness about the need to throw

rubbish in the proper place and in the proper manner (Chua, 2006).

4.2 CONCLUSION

The Cleaning Industry Occupational Analysis was conducted together with

expert panel members from various cleaning sub-sectors and organisations, a

total of 115 job titles and 7 sub-sectors have been identified.

Therefore, the objective of developing Occupational Analysis for the cleaning

industry is met. This analysis has taken into consideration of current cleaning

industry needs and requirements. There are several problems faced by

operator in the cleaning industry.

The main problems identified are the shortage of local workers, unskilled

workers and staff with disciplinary issues. Most operators have no option but

to employ foreign workers, who are not proficient in Bahasa Melayu and lack

of commitment which leads to discipline issues.

86

The red tapes and stringent rules over work permit for foreign workers

added another issue for cleaning service operators.

The main weakness of the cleaning services industry is the shortage of skilled

workers and the problems related to manpower. In addition, intense

competition among cleaning service providers and the attitude of Malaysians

who look down on the cleaning profession have also been identified as

weaknesses of this industry.

Contractors have to increase internal efficiency through synergies and

integration and thus reducing internal costs. Moreover, customer-oriented

systems must be put in place in order to proactively respond to clients’

needs.

Furthermore, quality and reliability schemes need to be established in order

to demonstrate how provided services can contribute to a better

performance of clients’ core business.

87

4.3 RECOMMENDATIONS

In ensuring the industry remains competitive, the cleaning industry required

the government support through various initiatives and campaigns. This

includes providing skills training in cleaning and providing financial facilities

to operators. In addition, monitoring and supervision of the operators need

to be done by the government at an on-going basis.

Based on the findings, it is recommended that the skills training for the

sector to be conducted immediately. Endowed with strong government

support and a substantial human resource, this industry could expand by

close cooperation between government, NGO’s and the public.

88

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ANNEX 1: MALAYSIAN OCCUPATIONAL SKILLS QUALIFICATION (MOSQF) LEVEL DESCRIPTOR

92

MALAYSIAN OCCUPATIONAL SKILLS QUALIFICATIONS FRAMEWORK (MOSQF) LEVEL DESCRIPTOR

Level Level Description

1 Achievement at this level reflects the ability to use relevant knowledge, skills and procedures to complete routine and predictable tasks that include responsibility for completing tasks and procedures subject to direction or guidance.

2

Achievement at this level reflects the ability to select and use relevant knowledge, ideas, skills and procedures to complete well-defined tasks and address straightforward problem. It includes taking responsibility for completing tasks and procedures and exercising autonomy and judgment subject to overall direction or guidance.

3

Achievement at this level reflects the ability to identify and use relevant understanding, methods and skills to complete task and address problems that are well defined with a measure of complexity. It includes taking responsibility for initiating and completing tasks and procedures as well as exercising autonomy and judgments within limited parameter. It also reflects awareness of different perspectives or approaches within an area of study or work.

4

Achievement at this level reflects the ability to identify and use relevant understanding, methods and skills to address problems that are well defined but complex and non-routine. It includes taking responsibility for overall courses of action as well as exercising autonomy and judgment within fairly broad parameters. It also reflects under-standing of different perspective or approaches within an area of study or work.

5

Achievement at this level reflects the ability to identify and use relevant understanding, methods and skills to address broadly-defined, complex problems. It includes taking responsibility for planning and developing courses of action as well as exercising autonomy and judgment within broad parameters. It also reflects understanding of different perspectives, approaches or schools of thought and the reasoning behind them.

93

MALAYSIAN OCCUPATIONAL SKILLS QUALIFICATIONS FRAMEWORK (MOSQF) LEVEL DESCRIPTOR (continued)

Level Level Description

6

Achievement at this level reflects the ability to refine and use relevant understanding, methods and skills to address complex problems that have limited definition. It includes taking responsibility for planning and developing courses of action that are able to underpin substantial change or development, as well as exercising broad autonomy and judgment. It also reflects an understanding of different perspectives, approaches of schools of thought and the theories that underpin them.

7

Achievement at this level reflects the ability to reformulate and use relevant understanding, methodologies and approaches to address problematic situations that involve many interacting factors. It includes taking responsibility for planning and developing courses of action that initiate or underpin substantial change or development, as well as exercising broad autonomy and judgment. It also reflects an understanding of theoretical and relevant methodological perspectives and how they affect their area of study or work.

8

Achievement at this level reflects the ability to develop original understanding and extend an area of knowledge or professional practice. It reflects the ability to address problematic situations that involve many complexes, interacting factors through initiating, designing and undertaking research, development or strategic activities. It involves the exercise of broad autonomy, judgement and leadership in sharing responsibility for the development of a field of work or knowledge, or for creating substantial professional or organisational change. It also reflects a critical understanding of relevant theoretical and methodological perspectives and how they affect the field of knowledge or work.

ANNEX 2: LIST OF PANELS AND FACILITATORS OF THE CLEANING INDUSTRY OCCUPATIONAL ANALYSIS DEVELOPMENT

95

LIST OF PANEL EXPERTS OF THE CLEANING INDUSTRY


NO NAME POSITION EXPERTISE ORGANISATION

1

PUAN ZALEHA BINTI AMZAH

GENERAL MANAGER

INDUSTRIAL & COMMERCIAL

CLEANING

INDUSTRIAL & COMMERCIAL CLEANING SDN

BHD

2 PUAN AZIZAH BINTI MAN

MANAGING DIRECTOR

COMMERCIAL CLEANING

KHIDMAT BERSIH

SDN BHD

3

PUAN OO LAI EAN SENIOR

MANAGER

SHOPPING COMPLEX, HOTEL

& RESIDENTIAL CLEANING

KLEENER SERVICES SDN

BHD

4 ENCIK FAIZAL BIN RAHIM

DIRECTOR HOSPITAL &

HERITAGE SITES CLEANING

HARTA MAINTENANCE

5 ENCIK NIK ADNAN BIN NIK YUSOFF

MANAGING DIRECTOR

PUBLIC CLEANSING MAXIVERSAL

SDN BHD

6 ENCIK MOHAMED TAHAR BIN HUSSIN

OPERATION MANAGER

COMMERCIAL CLEANING

EXCLUSIVE PILLAR (M) SDN

BHD

7 ENCIK MOHAMAD HEDZIR BIN SHAFII

DIRECTOR COMMERCIAL &

TRANSPORTATION CLEANING

JUWARA RESOURCES & TRADING SDN

BHD

96

LIST OF PANEL EXPERTS OF THE CLEANING INDUSTRY

OCCUPATIONAL ANALYSIS DEVELOPMENT (continued)

NO

NAME POSITION EXPERTISE ORGANISATION

8 ENCIK NIK HUSIN BIN DATO’ NIK YUSOFF

DIRECTOR

CLEANING SCIENCE &

TECHNOLOGY CONSULTANCY

CENTRE FOR CLEANING SC. &

TECH.

9 ENCIK ZAINAL ABIDIN BIN MOHD NOOR

MANAGING DIRECTOR

OIL & GAS CLEANING

BERMUDA SUBSEA (M)

SDN BHD

97

LIST OF FACILITATORS OF THE CLEANING INDUSTRY SECTOR


Y.M ENGKU MOHD AZMI BIN DATO’ ENGKU HATIM

FACILITATOR

TOTAL ORACLE SDN BHD

ENCIK HARRIS ISKANDAR BIN NORDIN

CO-FACILITATOR


ENCIK ABU MUSA BIN MOHAMAD ISA

CIK SUHAILA HANI BINTI ZAIDIN

PROOFREADER


ANNEX 3: OCCUPATIONAL DESCRIPTION FOR

CLEANING INDUSTRY

SUB-SECTOR: PUBLIC CLEANSING

100

PUBLIC ROADS CLEANING

(PUBLIC CLEANSING)

LEVEL 1

PUBLIC ROADS CLEANING OPERATOR*

A Public Roads Cleaning Operator is designated to perform cleaning activities such as

collecting all type of solid waste, placing solid waste in plastic bag, removing all

unwanted plants and accumulation waste, disposing waste at authorised disposal site,

complying with health, security & environment standard operating procedures and

reporting public roads cleansing activities to superior.

A Public Roads Cleaning Operator will be able to:

1. determine working schedule, resources and location;

2. arrange tools and equipment such as consumable items, scope, wheel barrow,

broom, safety equipment/PPE;

3. collect all type of solid waste;

4. place solid waste in plastic bag;

5. remove all unwanted plants;

6. remove all accumulation waste;

7. empty litter bin;

8. place all accumulation in plastic bag;

101

9. remove plastic bag to any authorised disposal site;

10. accomplish public roads cleansing activities according to SOP/Manual Operation;

and

11. report public roads cleansing activities to superior.

Notes:

*Critical Job Title

102


(PUBLIC CLEANSING)

LEVEL 2

PUBLIC ROADS CLEANING SENIOR OPERATOR*

A Public Roads Cleaning Senior Operator is designated to prepare the tools and

equipment required, perform cleaning activities related to public roads cleaning,

observe and comply with health, security & environment standard operating

procedures, place the collected debris at the right place for easy collection, train new

operators, recommend for improvement on all aspects of work and assist supervisor

when necessary.

A Public Roads Cleaning Senior Operator will be able to:

1. identify and prepare the tools and equipment required;

2. wear necessary PPE;

3. place cleaning work signage properly according to SOP;

4. observe and comply with safety procedures;

5. determine and use the right tools for the right job;

6. place the collected debris at the right place for easy collection;

7. observe safety of road users at all time;

8. complete the job as scheduled;

103

9. assist the operators if necessary;

10. train new operators in all aspects;

11. recommend for improvement on all aspects of work;

12. move against the traffic while doing the job; and

13. assist supervisor when necessary.

Notes:

*Critical Job Title

104


(PUBLIC CLEANSING)

LEVEL 3

PUBLIC ROADS CLEANING OPERATION SUPERVISOR*

A Public Roads Cleaning Operation Supervisor is designated to prepare cleaning daily

work schedule, conduct daily briefing to operators, allocate cleaning equipment &

materials to operators, train cleaning procedures for operators, provide consultation

and counselling to operators, monitor and evaluate performance of operators, comply

with health, security & environment standard operating procedures and report cleaning

work status to executive.

A Public Roads Cleaning Operation Supervisor will be able to:

1. plan in detail the work schedule for the team;

2. ensure the operators are at the site on time;

3. check safety gears worn by the cleaning operators;

4. set a target to complete the work for the day;

5. ensure the work start without delay;

6. supervise to ensure the speed of work is maintained;

7. ensure the standard quality of work is achieved;

105

8. ensure that the safety equipment are placed correctly;

9. ensure that the debris bags are collected timely and placed in designated area;

10. always assist the operators and guide them when necessary;

11. train the operators especially on personal & public safety;

12. stand by on site during cleaning operation; and

13. update cleaning work progress to Executive.

Notes:

*Critical Job Title

106

PUBLIC CLEANSING

LEVEL 4

PUBLIC CLEANSING OPERATION EXECUTIVE*

A Public Cleansing Operation Executive is designated to perform workforce and

equipment planning, coordinate the teams and logistic requirement, plan for staff

development training, monitor cleaning work progress and staff discipline, participate in

meeting with client and report work progress to manager.

A Public Cleansing Operation Executive will be able to:

1. identify requirement to undertake the task;

2. plan the workforce and equipment to comply with the requirement;

3. coordinate the teams and logistic requirement;

4. monitor the progress of works at all time;

5. analyse the productivity and progress to increase the speed of work;

6. monitor the expenses and cost at all time;

7. ensure the supervisor are on site at all time;

8. conduct training when necessary;

9. report on site work progress regularly to the manager;

107

10. attend to meetings with client; and

11. communicate well with various entity involved in undertaking the task.

Notes:

*Critical Job Title

108

PUBLIC CLEANSING

LEVEL 5

PUBLIC CLEANSING OPERATION MANAGER*

A Public Cleansing Operation Manager is designated to perform manpower planning,

manage cleaning consumables, equipment, materials and chemicals, prepare, monitor

and control the budget, evaluate & monitor training programmes and solicit for a new

job.

A Public Cleansing Operation Manager will be able to:

1. overall planning to undertake the task;

2. identify requirements for workforce, equipment and logistics;

3. prepare and monitor the budget;

4. coordinate between supporting department and various team;

5. analyse the overall progress and productivity;

6. monitor the expenses at all time;

7. control the use of petty cash and reimbursement;

8. evaluate training requirement and coordinate a training programme when

necessary;

9. compile report to management regularly;

109

10. attend to meetings with supporting departments and client when necessary;

11. communicate well with various entity involved in the task; and

12. market the product and solicit for a new job.

Notes:

*Critical Job Title

110

PUBLIC PLACES CLEANING

(PUBLIC CLEANSING)

LEVEL 1

PUBLIC PLACES CLEANING OPERATOR*

A Public Places Cleaning Operator is designated to perform cleaning activities such as

litter picking, sweeping of leaves, foreign objects and loose debris, cleaning of

waste/dustbins, signage and decorative items, water features, recreational or

playground equipment, complying with health, security & environment standard

operating procedures and completing cleaning checklist.

A Public Places Cleaning Operator will be able to:

1. perform litter picking;

2. perform sweeping of leaves, foreign objects and loose debris;

3. perform collection of plastic bags containing waste;

4. remove plastic liners in waste bins and replace with new liners;

5. perform cleaning of waste/dustbins;

6. perform cleaning of central waste collection centre;

7. perform cleaning of signage and decorative items;

8. perform cleaning of water features;

111

9. perform cleaning of recreational or playground equipment; and

10. complete cleaning checklist.

Notes:

*Critical Job Title

112


(PUBLIC CLEANSING)

LEVEL 2

PUBLIC PLACES CLEANING SENIOR OPERATOR*

A Public Places Cleaning Senior Operator is designated to prepare the tools, equipment

& chemical required, perform cleaning activities related to public places cleaning,

observe and comply with safety procedures and company’s cleaning standard, train new

operators, recommend for improvement on all aspect of cleaning work and assist

supervisor when necessary.

A Public Places Cleaning Senior Operator will be able to:


2. perform sweeping of leaves, foreign objects and loose debris;

3. perform collection of plastic bags containing waste;


5. perform cleaning of waste/dustbins;


7. perform cleaning of signage and decorative items;

8. perform cleaning of water features;

9. perform cleaning of recreational or playground equipment;

113

10. guide new cleansing operators in performing their cleaning duties;

11. assist in the compliances of cleaning standard set;

12. assist in recording cleaning checklist; and

13. coordinate cleaning activities.

Notes:

*Critical Job Title

114


(PUBLIC CLEANSING)

LEVEL 3

PUBLIC PLACES CLEANING OPERATION SUPERVISOR*

A Public Places Cleaning Operation Supervisor is designated to prepare cleaning daily



and counselling to operators, monitor and evaluate performance of operators and

report cleaning work status to executive.

A Public Places Cleaning Operation Supervisor will be able to:

1. carry out public area cleaning inspection;

2. prepare job schedule;

3. administer client complaint;

4. conduct section briefing;

5. conduct on the job training;

6. coordinate work assignment;

7. monitor work progress;

8. prepare material requisition;

9. conduct staff counselling;

115

10. administer staff appraisal;

11. prepare work report; and

12. carry out stock and inventory control.

Notes:

*Critical Job Title

116

PUBLIC TOILETS CLEANING

(PUBLIC CLEANSING)

LEVEL 1

PUBLIC TOILETS CLEANING OPERATOR*

A Public Toilets Cleaning Operator is designated to perform cleaning activities related to

toilet cleaning, ensure usage of personal protective equipment, comply with safety and

health procedure, dispose waste at authorised disposal site, complete cleaning work

checklist and report public cleansing activities to superior.

A Public Toilets Cleaning Operator will be able to:

1. carry out toilet filtering cleaning;

2. carry out toilet accessories cleaning;

3. carry out toilet bowl/annals cleaning;

4. carry out toilet floor cleaning;

5. carry out toiletries replacement;

6. carry out waste receptacles cleaning;

7. carry out toilet defect checking;

117

8. carry out minor clogging clearance; and

9. perform recording of cleansing checklist.

Notes:

*Critical Job Title

118


(PUBLIC CLEANSING)

LEVEL 2

PUBLIC TOILETS CLEANING SENIOR OPERATOR*

A Public Toilets Cleaning Senior Operator is designated to prepare the tools and

equipment required, observe and comply with safety procedures and company’s

cleaning standard, train new operators, recommend for improvement on all aspect of

cleaning work and assist supervisor when necessary.

A Public Toilets Cleaning Senior Operator will be able to:

1. carry out toilet filtering cleaning;

2. carry out toilet accessories cleaning;

3. carry out toilet bowl/annals cleaning;

4. carry out toiletries replacement;

5. carry out waste receptacles cleaning;

6. carry out toilet ceiling cleaning;

7. carry out toilet floor cleaning;

8. carry out toilet defect checking;

9. carry out minor clogging clearance;

10. guide new cleaning operators;

119

11. assist in the compliance of cleaning standard set;



Notes:

*Critical Job Title

120


(PUBLIC CLEANSING)

LEVEL 3

PUBLIC TOILETS CLEANING OPERATION SUPERVISOR*

A Public Toilets Cleaning Operation Supervisor is designated to prepare cleaning daily


materials to operators, train cleaning procedures for operators , provide consultation



A Public Toilets Cleaning Operation Supervisor will be able to:

1. carry out toilet filtering, accessories, toilet bowl/annals, & floor cleaning inspections;

2. carry out toiletries replacement inspections;

3. carry out waste receptacles cleaning inspections;


5. administer client complaint;





121





Notes:

*Critical Job Title

122

DRAINS/CHANNELS CLEANING

(PUBLIC CLEANSING)

LEVEL 1

DRAINS/CHANNELS CLEANING OPERATOR*

A Drains/Channels Cleaning Operator is designated to perform cleaning activities related

to drains/channels cleaning, ensure usage of personal protective equipment, comply

with safety and health procedure, dispose waste at authorised disposal site, complete

cleaning work checklist and report public cleansing activities to superior.

A Drains/Channels Cleaning Operator will be able to:

1. prepare tools and equipment on site to do the job;

2. wear necessary safety shoes and reflective vest, gloves and safety hat;

3. place safety cones and signage an alert to road users;

4. start work and while working always face the traffic;

5. put the debris and silt into bags for easy disposal;

6. move the safety cones towards the direction of traffic flow after completing each

site;

123

7. ensure the drains are free of debris/silt; and

8. clean the equipment after usage when job is completed.

Notes:

*Critical Job Title

124


(PUBLIC CLEANSING)

LEVEL 2

DRAINS/CHANNELS CLEANING SENIOR OPERATOR*

A Drains/Channels Cleaning Senior Operator is designated to prepare the tools and

equipment required, perform cleaning activities related to motor vehicles cleaning,


operators, recommend for improvement on all aspects of cleaning work and assist


A Drains/Channels Cleaning Senior Operator will be able to:

1. prepare tools and equipment on site to do the job;

2. wear necessary safety shoes and reflective vest, gloves and safety hat;

3. place safety cones and signage an alert to road users;

4. start work and while working always face the traffic;

5. put the debris and silt into bags for easy disposal;

6. move the safety cones towards the direction of traffic flow after completing each

site;

7. ensure the drains are free of debris/silt before moving to the next site;

125

8. clean the equipment after usage when job is completed; and

9. assist the operator when necessary to ensure that the safety observed and the job

done well.

Notes:

*Critical Job Title

126


(PUBLIC CLEANSING)

LEVEL 3

DRAINS/CHANNELS CLEANING OPERATION SUPERVISOR*

A Drains/Channels Cleaning Operation Supervisor is designated to prepare cleaning daily





A Drains/Channels Cleaning Operation Supervisor will be able to:

1. ensure the operators are on site punctually;

2. check that operators are wearing safety gears shoes, safety vest, safety hat and

protective gloves;

3. instruct them to start work once the above are observed;

4. supervise to ensure safety during work are observed;

5. supervise to ensure the speed of work is satisfactory;

6. supervise to ensure the quality of work is satisfactory;

7. always ensure the use the personal protective equipment on oneself at all times;

8. ensure that the debris bag are properly put on the site not to endanger traffics;

127

9. always assist the operators, guide them when necessary;

10. check that all equipment are taken back and not left on site;

11. standby on site; and

12. update the progress to the executive.

Notes:

*Critical Job Title

128

HAWKER CENTRES CLEANING

(PUBLIC CLEANSING)

LEVEL 1

HAWKER CENTRES CLEANING OPERATOR*

A Hawker Centres Cleaning Operator is designated to perform cleaning activities related

to hawker centres cleaning, ensure usage of personal protective equipment, comply

with safety and health procedure, dispose waste at authorised disposal site, complete


A Hawker Centres Cleaning Operator will be able to:

1. prepare cleaning equipment;

2. prepare cleaning materials;

3. prepare cleaning chemicals;

4. identify cleaning areas;

5. identify cleaning scope;

6. clear food debris on tables;

7. damp wipe clean tables and chair;

8. wash clean plates, cups and saucer in dishwasher;

9. clear waste receptacles;

10. place wet floor signage;

129

11. sweep clean floor;

12. mop clean floor; and

13. adhere to food safety and health procedures.

Notes:

*Critical Job Title

130


(PUBLIC CLEANSING)

LEVEL 2

HAWKER CENTRES CLEANING SENIOR OPERATOR*

A Hawker Centres Cleaning Senior Operator is designated to prepare the tools and

equipment required, perform cleaning activities related to hawker centres cleaning,




A Hawker Centres Cleaning Senior Operator will be able to:

1. prepare cleaning equipment, materials and chemicals;




5. wipe clean tables and chairs;

6. wash clean plates, cups and saucer using the dishwasher;


8. dust mop clean floor;

9. machine scrub clean with auto scrubber;

131

10. spot mop to dry;

11. adhere to food safety and health procedures; and

12. record work done in the checklist.

Notes:

*Critical Job Title

132


(PUBLIC CLEANSING)

LEVEL 3

HAWKER CENTRES CLEANING OPERATION SUPERVISOR*

A Hawker Centres Cleaning Operation Supervisor is designated to prepare cleaning daily





A Hawker Centres Cleaning Operation Supervisor will be able to:

1. prepare cleaning daily work schedule;

2. conduct daily briefing to operators;

3. dilute cleaning chemicals;

4. allocate cleaning equipment, materials and chemicals to operators;

5. locate cleaning areas for operators;

6. guide operators in cleaning procedures;

7. teach operators in cleaning procedures;

8. coach operators in cleaning procedures;

9. provide consultation and counselling;

133

10. monitor and evaluate performance of manpower;

11. prepare report and instruction;

12. adhere to cleaning safety and health procedures; and

13. write daily report on cleaning job done for submission to client.

Notes:

*Critical Job Title

134

FOOD COURTS CLEANING

(PUBLIC CLEANSING)

LEVEL 1

FOOD COURTS CLEANING OPERATOR*

A Food Courts Cleaning Operator is designated to perform cleaning activities related to

hawker centres cleaning, ensure usage of personal protective equipment, comply with

safety and health procedure, dispose waste at authorised disposal site, complete


A Food Courts Cleaning Operator will be able to:











135




Notes:

*Critical Job Title

136


(PUBLIC CLEANSING)

LEVEL 2

FOOD COURTS CLEANING SENIOR OPERATOR*

A Food Courts Cleaning Senior Operator is designated to prepare the tools and

equipment required, perform cleaning activities related to hawker centres cleaning,




A Food Courts Cleaning Senior Operator will be able to:






6. wash clean plates, cups and saucer using the dishwasher;




137

10. spot mop to dry;



Notes:

*Critical Job Title

138


(PUBLIC CLEANSING)

LEVEL 3

FOOD COURTS CLEANING OPERATION SUPERVISOR*

A Food Courts Cleaning Operation Supervisor is designated to prepare cleaning daily





A Food Courts Cleaning Operation Supervisor will be able to:










139





Notes:

*Critical Job Title

140

MARKETS CLEANING

(PUBLIC CLEANSING)

LEVEL 1

MARKETS CLEANING OPERATOR*

A Markets Cleaning Operator is designated to perform cleaning activities related to

markets cleaning, ensure usage of personal protective equipment, comply with safety

and health procedure, dispose waste at authorised disposal site, complete cleaning

work checklist and report public cleansing activities to superior.

A Markets Cleaning Operator will be able to:






6. clear rubbish;


8. sweep to clear litters;

141

9. use high pressure jet to clean floor; and

10. adhere to safety and health procedures.

Notes:

*Critical Job Title

142

MARKETS CLEANING

(PUBLIC CLEANSING)

LEVEL 2

MARKETS CLEANING SENIOR OPERATOR*

A Markets Cleaning Senior Operator is designated to prepare the tools and equipment

required, perform cleaning activities related to motor vehicles cleaning, observe and

comply with safety procedures and company’s cleaning standard, train new operators,

recommend for improvement on all aspect of cleaning work and assist supervisor when

necessary.

A Markets Cleaning Senior Operator will be able to:






6. clear rubbish;


8. sweep to clear litters;

143

9. use high pressure jet to clean floor;

10. adhere to safety and health procedures; and


Notes:

*Critical Job Title

144

MARKETS CLEANING

(PUBLIC CLEANSING)

LEVEL 3

MARKETS CLEANING OPERATION SUPERVISOR*

A Markets Cleaning Operation Supervisor is designated to prepare cleaning daily work

schedule, conduct daily briefing to operators, allocate cleaning equipment & materials

to operators, train cleaning procedures for operators, provide consultation and

counselling to operators, monitor and evaluate performance of operators and report

cleaning work status to executive.

A Markets Cleaning Operation Supervisor will be able to:










145





Notes:

*Critical Job Title

146

ILLEGAL DUMPED WASTE CLEANING

(PUBLIC CLEANSING)

LEVEL 1

ILLEGAL DUMPED WASTE CLEANING OPERATOR*

An Illegal Dumped Waste Cleaning Operator is designated to perform cleaning activities

related to illegal dumped waste cleaning, ensure usage of personal protective

equipment, comply with safety and health procedure, dispose waste at authorised

disposal site and report public cleansing activities to superior.

An Illegal Dumped Waste Cleaning Operator will be able to:

1. determine working instruction, resources and location;

2. arrange public places cleansing tools and equipment such as consumable item,

scope, wheel barrow, broom and safety equipment/Personal Protective Equipment

(PPE);

3. collect all types of solid waste;

4. place solid waste in plastic bag and remove into vehicle;

5. clean all working areas;

6. remove all accumulation waste;

7. place all accumulation in plastic bag;

147


9. accomplish illegal dumping waste cleansing activities according to Standard

Operating Procedures (SOPs)/Manual Operation; and

10. report public places cleansing activities to superior.

Notes:

*Critical Job Title

148


(PUBLIC CLEANSING)

LEVEL 2

ILLEGAL DUMPED WASTE CLEANING SENIOR OPERATOR*

An Illegal Dumped Waste Cleaning Senior Operator is designated to prepare the tools

and equipment required, perform cleaning activities related to illegal dumped waste

cleaning, observe and comply with safety procedures and company’s cleaning standard,

train new operators, recommend for improvement on all aspects of cleaning work and

assist supervisor when necessary.

An Illegal Dumped Waste Cleaning Senior Operator will be able to:

1. identify and prepare the tools and equipment required;

2. wear necessary Personal Protective Equipment (PPE);

3. place cleaning work signage properly according to Standard Operating Procedures

(SOPs);


5. determine and use the right tools for the right job;


7. observe safety to road users at all times;


149


10. train new operators in all aspects;

11. recommend for improvement on all aspects of work;

12. move against the traffic while doing the job; and


Notes:

*Critical Job Title

150


(PUBLIC CLEANSING)

LEVEL 3

ILLEGAL DUMPED WASTE CLEANING OPERATION SUPERVISOR*

An Illegal Dumped Waste Cleaning Operation Supervisor is designated to prepare

cleaning daily work schedule, conduct daily briefing to operators, allocate cleaning

equipment & materials to operators, train cleaning procedures for operators, provide

consultation and counselling to operators, monitor and evaluate performance of

operators and report cleaning work status to executive.

An Illegal Dumped Waste Cleaning Operation Supervisor will be able to:

1. plan in detail the work schedule for the team;


3. check safety gears worn by the cleaning operators ;

4. set a target to complete the work for the day;





9. ensure that the debris bags are collected timely and placed at designated area;

151

10. always assist the operators and guide them when necessary;


12. supervise on site during cleaning operation; and

13. update cleaning work progress to executive.

Notes:

*Critical Job Title

152

BEACH CLEANING

(PUBLIC CLEANSING)

LEVEL 1

BEACH CLEANING OPERATOR*

A Beach Cleaning Operator is designated to perform cleaning activities related to beach

cleaning, ensure usage of personal protective equipment, comply with safety and health

procedure, dispose waste at authorised disposal site, complete cleaning work checklist

and report public cleansing activities to superior.

A Beach Cleaning Operator will be able to:


2. sweep leaves, foreign objects and loose debris;

3. collect plastic bags containing waste;


5. clean waste/dustbins;

6. clean signage and decorative items;

7. clean central waste collection centre; and

8. record cleaning checklist.

Notes:

*Critical Job Title

153

BEACH CLEANING

(PUBLIC CLEANSING)

LEVEL 2

BEACH CLEANING SENIOR OPERATOR*

A Beach Cleaning Senior Operator is designated to prepare the tools and equipment

required, perform cleaning activities related to beach cleaning, observe and comply with

safety procedures and company’s cleaning standard, train new operators, recommend

for improvement on all aspect of cleaning work and assist supervisor when necessary.

A Beach Cleaning Senior Operator will be able to:


2. sweep leaves, foreign objects and loose debris;

3. collect plastic bags containing waste;


5. clean waste/dustbins;

6. clean signage and decorative items;


8. guide new cleansing operators;

9. assist in the compliances of cleaning standard set;

154



Notes:

*Critical Job Title

155

BEACH CLEANING

(PUBLIC CLEANSING)

LEVEL 3

BEACH CLEANING OPERATION SUPERVISOR*

A Beach Cleaning Operation Supervisor is designated to prepare cleaning daily work





A Beach Cleaning Operation Supervisor will be able to:

1. carry out beach cleaning inspections;



4. conduct job training;






156



Notes:

*Critical Job Title

157

KERBSIDE/PUBLIC AREAS GRASS CUTTING

(PUBLIC CLEANSING)

LEVEL 1

KERBSIDE/PUBLIC AREAS GRASS CUTTING OPERATOR*

A Kerbside/Public Areas Grass Cutting Operator is designated to perform cleaning

activities related to grass cutting, ensure usage of personal protective equipment,

comply with safety and health procedure, dispose waste at authorised disposal site,

complete cleaning work checklist and report public cleansing activities to superior.

A Kerbside/Public Areas Grass Cutting Operator will be able to:

1. prepare tools and necessary equipment on site;

2. ensure that the grass cutting equipment are operational;

3. ensure that there is enough petrol for the day’s use;

4. wear necessary protective equipment;

5. place cones and signage before starting works when necessary;

6. keep alert with the users around working area so as not to accidently injure them;

7. cut the grass at the night productivity to meet the target;

8. gather the cut grass and put in bags for easy disposal;

9. ensure the grass is cut evenly and according to threshold level;

158

10. clean the equipment and ensure no equipment are left at site, after work; and

11. repair the equipment for minor breakdown.

Notes:

*Critical Job Title

159


(PUBLIC CLEANSING)

LEVEL 2

KERBSIDE/PUBLIC AREAS GRASS CUTTING SENIOR OPERATOR*

A Kerbside/Public Areas Grass Cutting Senior Operator is designated to prepare the

tools and equipment required, perform cleaning activities related to grass cutting,




A Kerbside/Public Areas Grass Cutting Senior Operator will be able to:

1. prepare tools and necessary equipment in site;

2. ensure the grass cutting equipment are operational;

3. ensure that there is enough petrol for the day use;

4. wear necessary protective equipment;

5. place proper safety signage and cones accordingly;

6. be alert and take precaution of users around the area of work to avoid injury to

users;

7. gauge the sped of cut (productivity) to meet the target;

8. collect the cut grass and put in bags for easy disposal;

160

9. ensure the grass is cut evenly and according to threshold;

10. clean the equipment after use and ensure they are left on site;

11. assist and guide the operator on the night speed and method; and

12. help the supervisor to train new operators.

Notes:

*Critical Job Title

161


(PUBLIC CLEANSING)

LEVEL 3

KERBSIDE/PUBLIC AREAS GRASS CUTTING OPERATION SUPERVISOR*

A Kerbside/Public Areas Grass Cutting Operation Supervisor is designated to prepare

cleaning daily work schedule, conduct daily briefing to operators, allocate cleaning

equipment & materials to operators, train cleaning procedures for operators, provide

consultation and counselling to operators, monitor and evaluate performance of

operators and report cleaning work status to executive.

A Kerbside/Public Areas Grass Cutting Operation Supervisor will be able to:

1. ensure the operators are punctual;

2. check the operators have adequate and operation tools;

3. check the operators always use proper personal protective equipment such as

gloves, safety rest, safety boots;

4. supervise proper placement of safety signage and courses;

5. supervise to ensure the speed of work is observed to complete the job according to

schedule;

6. ensure the quality of work is satisfactory;

162

7. ensure that all cut grass are disposed; and

8. train and assist the operators.

Notes:

*Critical Job Title

163

CARCASSES REMOVAL

(PUBLIC CLEANSING)

LEVEL 1

CARCASSES REMOVAL OPERATOR*

A Carcasses Removal Operator is designated to perform cleaning activities such as

carcasses cleaning preparation, remove and transfer carcasses, treat contaminated area

with approved chemicals, dispose carcasses at authorised disposal site, comply with

health, security & environment standard operating procedures and report carcasses

removal activities to superior.

A Carcasses Removal Operator will be able to:

1. identify the type and condition of the carcasses;

2. prepare the carcasses for removal;

3. apply treatment of the area occupied by carcasses;

4. remove and transfer carcasses into desist rated plastic/containers;

5. transport/assist in the transportation of the carcasses to the designated disposal

area;

6. perform cleaning of area occupied by the carcasses;

164

7. perform cleaning of the carcasses container/ transport; and

8. perform recording of cleaning checklist.

Notes:

*Critical Job Title

165

CARCASSES REMOVAL

(PUBLIC CLEANSING)

LEVEL 2

CARCASSES REMOVAL SENIOR OPERATOR*

A Carcasses Removal Senior Operator is designated to prepare the tools and equipment

required, perform cleaning activities related to carcasses removal, observe and comply

with safety procedures and company’s cleaning standard, train new operators,

recommend for improvement on all aspects of cleaning work and assist supervisor when

necessary.

A Carcasses Removal Senior Operator will be able to:

1. identify the type and condition of the carcasses;

2. prepare the carcasses for removal;

3. apply treatment of the area occupied by carcasses;

4. remove and transfer carcasses into designated plastic/container;

5. transport/assist in the transportation of the carcasses to the designated disposal

area;

6. perform cleaning of area occupied by the carcasses;

7. perform cleaning of the carcasses container/transport;

8. guide new cleaning operator;

166

9. assist in coordinating cleaning activities;

10. assist in the compliances of cleaning standard set; and

11. assist in the recording of cleaning checklist.

Notes:

*Critical Job Title

167

CARCASSES REMOVAL

(PUBLIC CLEANSING)

LEVEL 3

CARCASSES REMOVAL OPERATION SUPERVISOR*

A Carcasses Removal Operation Supervisor is designated to prepare cleaning daily work





A Carcasses Removal Operation Supervisor will be able to:

1. carry out carcasses removal inspections;








168



11. carry out store and inventory control.

Notes:

*Critical Job Title

169

PUBLIC CLEANSING MACHINE OPERATION

(PUBLIC CLEANSING)

LEVEL 2

PUBLIC CLEANSING MACHINE OPERATOR*

A Public Cleansing Machine Operator is designated to prepare the tools and equipment

required, perform cleaning activities related to road cleaning, public places cleaning,

illegal dump waste cleaning, carcasses removal, public toilet cleaning, beach cleaning,

drain cleaning, hawker centres cleaning, grass cutting and comply with safety

procedures and company’s cleaning standard.

A Public Cleansing Machine Operator will be able to:

1. perform public road cleansing machinery pre operation inspection;

2. perform public road sweeping;

3. prepare public places cleansing machine tools and equipment;

4. perform public places cleansing operation;

5. perform illegal dumped waste cleansing machine preparation activities;

6. perform illegal dumped cleansing operation;

7. perform carcasses removal machine preparation activities;

8. perform carcasses removal operation;

9. carry out disinfection activities at affected spot;

170

10. ensure carcasses removal activities accomplished;

11. prepare beach cleansing machine tools and equipment;

12. perform beach cleansing operation;

13. ensure beach cleansing activities accomplished;

14. perform drains cleansing operation;

15. perform public toilets cleansing machine preparation activities;

16. perform public toilets cleansing operation;

17. perform hawker centres and markets cleansing operation;

18. perform grass cutting according to SOP;

19. perform public cleansing machine minor maintenance;

20. ensure public cleansing machine minor maintenance completed; and

21. report public cleansing machine minor maintenance to superior.

Notes:

*Critical Job Title

171

PUBLIC CLEANSING MACHINE OPERATION

(PUBLIC CLEANSING)

LEVEL 3

PUBLIC CLEANSING MACHINE OPERATION SUPERVISOR*

A Public Cleansing Machine Operation Supervisor is designated to prepare the tools and

equipment required, perform cleaning activities related to road cleaning, public places

cleaning, illegal dumped waste cleaning, carcasses removal, public toilet cleaning, beach

cleaning, drain cleaning, hawker centres cleaning, grass cutting and comply with safety

procedures and company’s cleaning standard.

A Public Cleansing Machine Operation Supervisor will be able to:

1. identify public cleansing machineries’ operator health, safety, security and

emergency handling requirement and specification;

2. conduct safety, health, security and emergency pre-operation briefing;

3. assess potential hazards during machineries’ operation activities;

4. prepare public cleansing machineries operation quality control inspection schedule;

5. check effectiveness of public cleansing machineries operation quality control

activities;

6. handle public cleansing customer feedback;

7. perform public cleansing machineries’ operator training;

172

8. assess public cleansing machineries’ operator training effectiveness;

9. carry out public cleansing machineries operation administrative function activities;

10. check effectiveness of public cleansing machineries operation; and

11. produce public cleansing machineries operation administrative function activities

report.

Notes:

*Critical Job Title

SUB-SECTOR: TRANSPORTATION CLEANING

174

MOTOR VEHICLES CLEANING

(TRANSPORTATION CLEANING)

LEVEL 1

MOTOR VEHICLES HYGIENE CREW*

A Motor Vehicles Hygiene Crew is designated to perform cleaning activities related to

motor vehicles cleaning, ensure usage of personal protective equipment, comply with

safety and health procedure, dispose waste at authorised disposal site, complete


A Motor Vehicles Hygiene Crew will be able to:





5. identify cleaning work scope;

6. clear waste bins and ashtrays;

7. brush clean motor vehicles;

8. vacuum clean motor vehicles seats and floors;

9. wash motor vehicles’ toilets;

175

10. carry out full motor vehicles inspection and corrections; and


Notes:

*Critical Job Title

176



LEVEL 2

MOTOR VEHICLES SENIOR HYGIENE CREW*

A Motor Vehicles Senior Hygiene Crew is designated to prepare the tools, equipment &

chemical required, perform cleaning activities related to motor vehicles cleaning,




A Motor Vehicles Senior Hygiene Crew will be able to:






6. guide operators cleaning procedures;

7. teach operators cleaning procedures;

8. coach operators cleaning procedures;


177





Notes:

*Critical Job Title

178



LEVEL 3

MOTOR VEHICLES HYGIENE SUPERVISOR*

A Motor Vehicles Hygiene Supervisor is designated to prepare cleaning daily work





A Motor Vehicles Hygiene Supervisor will be able to:

1. recruit motor vehicles hygiene manpower;

2. administer motor vehicles hygiene manpower;

3. administer monthly cleaning equipment, materials and chemicals;

4. administer training according to work specifications;

5. administer monthly cleaning schedule according to contract agreement;

6. administer manpower attendance;

7. administer monthly operations meeting and site inspection;

179

8. administer client’s complaints; and

9. prepare weekly and monthly report on cleaning activities.

Notes:

*Critical Job Title

180


LEVEL 4

TRANSPORTATION HYGIENE OPERATION EXECUTIVE*

A Transportation Hygiene Operation Executive is designated to perform manpower and

equipment planning, coordinate manpower and logistic requirement, plan for staff

development training, monitor cleaning work progress and staff discipline, monitor

cleaning work quality, participate in meeting with client and report work progress to

manager.

A Transportation Hygiene Operation Executive will be able to:

1. recruit motor vehicles hygiene manpower;

2. administer motor vehicles hygiene manpower;

3. arrange monthly cleaning equipment, materials and chemicals;

4. coordinate training according to work specifications;


6. monitor manpower attendance;

7. administer monthly operations meeting and site inspection;

181

8. handle client’s complaints; and


Notes:

*Critical Job Title

182


LEVEL 5

TRANSPORTATION HYGIENE OPERATION MANAGER*

A Transportation Hygiene Operation Manager is designated to perform manpower

planning, manage cleaning consumables, equipment, materials and chemicals, prepare,

monitor and control the budget, evaluate monitor training programmes and solicit for

new cleaning contract job.

A Transportation Hygiene Operation Manager will be able to:

1. plan cleaning manpower;

2. manage cleaning consumables, equipment, materials and chemicals;

3. plan training according to work specifications;

4. manage monthly cleaning schedule according to contract agreement;

5. manage manpower attendance;

6. attend monthly operations meeting at site;

7. manage client’s complaints;

8. attend monthly management meeting; and

9. report to management.

Notes:

*Critical Job Title

183

AIRCRAFT CLEANING


LEVEL 1

AIRCRAFT HYGIENE CREW*

An Aircraft Hygiene Crew is designated to perform cleaning activities related to aircraft




An Aircraft Hygiene Crew will be able to:

1. obtain cleaning equipment, materials, chemicals;

2. perform aircraft full body wash;

3. wash and degrease nose & wheel well, main landing gear and front & aft** spar;

4. clean keel beam;

5. clean fwd*** and aft cargo;

6. clean flaps and spoiler;


8. brush clean all cabin & galley compartments;

9. vacuum clean all cabin seats and floors;

184

10. wipe clean all cabin windows and window shades;

11. wash clean toilets compartments; and


Notes:

*Critical Job Title

**aft The back/tail location or region within an aircraft cabin.

***fwd The front/nose location or region within an aircraft cabin.

185

AIRCRAFT CLEANING


LEVEL 2

AIRCRAFT SENIOR HYGIENE CREW*

An Aircraft Senior Hygiene Crew is designated to prepare the tools, equipment &

chemical required, perform cleaning activities related to aircraft cleaning, observe and

comply with safety procedures and company’s cleaning standard, train new operators,

recommend for improvement on all aspects of cleaning work and assist supervisor when

necessary.

An Aircraft Senior Hygiene Crew will be able to:

1. prepare cleaning equipment, materials, chemicals;

2. identify cleaning areas and work scope;

3. perform paint stripping and water break free test;

4. perform alodining 1200s**;

5. wash wing, stabilisers’ upper and lower surface & top surface;

6. clean engine cowlings, leading edges, pylons and aft*** belly;

7. polish full fuselage and non-painted areas;


186

9. vacuum clean lower nose and Electronic Equipment (E&E) compartment;

10. carry out full cabins inspection and correction; and


Notes:

*Critical Job Title

**alodining 1200s A powdered chemical used to produce a protective coating on aluminium body of an aircraft before applying subsequent primer and topcoat.

***aft The back/tail location or region within an aircraft cabin.

187

AIRCRAFT CLEANING


LEVEL 3

AIRCRAFT HYGIENE SUPERVISOR*

An Aircraft Hygiene Supervisor is designated to prepare cleaning daily work schedule,

conduct daily briefing to operators, allocate cleaning equipment & materials to

operators, train cleaning procedures for operators, provide consultation and counselling

to operators, monitor and evaluate performance of operators and report cleaning work

status to executive.

An Aircraft Hygiene Supervisor will be able to:










188

10. monitor an evaluate performance of manpower;




Notes:

*Critical Job Title

189

SHIP CLEANING


LEVEL 1

SHIP HYGIENE CREW*

A Ship Hygiene Crew is designated to perform cleaning activities related to ship


procedure, dispose waste at authorised disposal site, do complete cleaning work


A Ship Hygiene Crew will be able to:


2. clean and service passenger cabins;

3. clean corridors in passenger accommodation;

4. welcome & greet passengers when they embark;

5. assist with passengers’ luggage;

6. assist with loading of provisions as directed;

7. observe personal grooming & hygiene at all time;



10. vacuum clean all cabin seats and floors;

190

11. wash clean all toilets; and


Notes:

*Critical Job Title

191

SHIP CLEANING


LEVEL 2

SHIP SENIOR HYGIENE CREW*

A Ship Senior Hygiene Crew is designated to prepare the tools, equipment & chemical

required, perform cleaning activities related to ship cleaning, observe and comply with



A Ship Senior Hygiene Crew will be able to:



3. identify cleaning work scope;

4. welcome & greet passengers when they embark;

5. assist with passengers’ luggage;

6. assist in coordinating cleaning & servicing passengers’ cabin;

7. brush clean all cabin & bridge compartments;

8. assist in vacuum clean all cabin seats and floors;

9. assist in wash clean all toilets;

192

10. carry out full cabins inspection and correction; and


Notes:

*Critical Job Title

193

SHIP CLEANING


LEVEL 3

SHIP HYGIENE SUPERVISOR*

A Ship Hygiene Supervisor is designated to prepare cleaning daily work schedule,





A Ship Hygiene Supervisor will be able to:








8. coach operators cleaning procedures;


194





Notes:

*Critical Job Title

195

TRAIN CLEANING


LEVEL 1

TRAIN HYGIENE CREW*

A Train Hygiene Crew is designated to perform cleaning activities related to train




A Train Hygiene Crew will be able to:


2. clean and service passengers’ coach;

3. clean corridors in passenger accommodation;




7. brush clean all coaches;

8. vacuum clean all coaches seats and floors;

9. wash clean all toilets manually;

196

10. carry out full coaches inspection and corrections; and


Notes:

*Critical Job Title

197

TRAIN CLEANING


LEVEL 2

TRAIN SENIOR HYGIENE CREW*

A Train Senior Hygiene Crew is designated to prepare the tools, equipment & chemical

required, perform cleaning activities related to train cleaning, observe and comply with



A Train Senior Hygiene Crew will be able to:










198





Notes:

*Critical Job Title

199

TRAIN CLEANING


LEVEL 3

TRAIN HYGIENE SUPERVISOR*

A Train Hygiene Supervisor is designated to prepare cleaning daily work schedule,





A Train Hygiene Supervisor will be able to:

1. assist in recruiting train hygiene manpower;

2. assist in training for train hygiene manpower;

3. conduct monthly cleaning of equipment, materials and chemicals;

4. carry out training according to work specifications;


6. assist in monitoring manpower attendance;

200

7. attend monthly operations meeting and site inspection;

8. handle client’s complaints; and


Notes:

*Critical Job Title

SUB-SECTOR: BUILDING CLEANING

202

SPORTS COMPLEX CLEANING

(BUILDING CLEANING)

LEVEL 1

SPORTS COMPLEX HYGIENE OPERATOR*

A Sports Complex Hygiene Operator is designated to perform cleaning activities such as

collecting rubbish, mopping and vacuuming floor and wiping glass and panels using

gloves, cleaning equipment, cleaning agents and chemicals; wearing proper cleaning

attire, placing safety sign, obtaining acknowledgment of cleaning activities performed

from client, cleaning and keeping cleaning equipment at designated storage area.

A Sports Complex Hygiene Operator will be able to:

1. wear proper cleaning attire;

2. prepare necessary cleaning equipment and chemicals;

3. place safety sign and switch on ventilation;

4. collect rubbish/waste from rubbish bin;

5. run dust mop/sweep floor;

6. mop floor with water and cleaning chemical;

7. rinse floor with water only;

8. wipe glass and panels;

9. wipe gymnasium equipment with specific approved chemical agent;

203

10. get acknowledgment of cleaning activities performed from client;

11. clean all cleaning equipment;

12. remove safety sign; and

13. keep equipment safe in store.

Notes:

*Critical Job Title

204


(BUILDING CLEANING)

LEVEL 2

SPORTS COMPLEX SENIOR HYGIENE OPERATOR*

A Sports Complex Senior Hygiene Operator is designated to perform cleaning activities

such as collecting rubbish, mopping and vacuuming floor and wiping clean skirting and

edge, vacuuming swimming pools using gloves, cleaning machine & equipment, cleaning

agents and chemicals; wearing proper cleaning attire, placing safety sign, obtaining

acknowledgment of cleaning activities performed from client, cleaning and keeping

cleaning equipment at designated storage area.

A Sports Complex Senior Hygiene Operator will be able to:





5. run dust mop/vacuum floor;

6. run buffing machine to polish the floor;

7. wipe clean all skirting and edge;

8. vacuum swimming pools;

205

9. clean the machine and equipment;



12. keep machine and equipment safe in store.

Notes:

*Critical Job Title

206


(BUILDING CLEANING)

LEVEL 3

SPORTS COMPLEX HYGIENE SUPERVISOR*

A Sports Complex Hygiene Supervisor is designated to perform supervisory functions

such as checking hygiene operators attendance, conducting safety & grooming briefing,

ensuring correct cleaning equipment & chemicals, coordinating work schedule,

inspecting all assigned areas, performing corrective & preventive action measures,

submitting daily report and work schedule to client and compiling work report for

manager.

A Sports Complex Hygiene Supervisor will be able to:

1. check hygiene operators’ attendance;

2. briefing on safety and grooming;

3. ensure the right equipment and chemicals to be used by hygiene operators;

4. assign hygiene operators to working location;

5. inspect all assigned areas;

6. fill in cleaning work checklist by locations;

7. follow up work done by senior and hygiene operators;

8. take corrective action measure;

207

9. take preventive action measure;

10. submit daily report and work schedule to client; and

11. compile work report for manager/management.

Notes:

*Critical Job Title

208

BUILDING CLEANING

LEVEL 4

BUILDING HYGIENE OPERATION EXECUTIVE*

A Building Hygiene Operation Executive is designated to identify, plan, conduct and

evaluate cleaning staff development programme, carry out counselling & motivation

session, organise sport complex supplies of cleaning chemicals and materials, plan sport

complex cleaning work schedule, evaluate sport complex cleaning operations

performance and submit reports on staff development and training, cleaning inventory

& supplies and cleaning operations performance to manager or management.

A Building Hygiene Operation Executive will be able to:

1. identify hygiene staff development programme;

2. plan staff development activities;

3. prepare sport complex hygiene operators training plan;

4. coordinate and conduct actual training plan;

5. carry out counselling & motivation session;

6. identify sport complex inventory requirement;

7. plan sport complex inventory activities;

8. organize sport complex supplies of cleaning chemicals and materials;

9. identify sport complex cleaning operations performance;

209

10. plan sport complex cleaning work schedule;

11. evaluate sport complex cleaning operations performance; and

12. submit report on staff development and training, cleaning inventory & supplies and

cleaning operations performance to manager or management.

Notes:

*Critical Job Title

210

BUILDING CLEANING

LEVEL 5

BUILDING HYGIENE OPERATION MANAGER*

A Building Hygiene Operation Manager is designated to identify and plan sport complex

operation monitoring requirement, monitor and control overall sport complex hygiene

performance, compare actual performance with target performance, propose

monitored operation analysis and finding, produce written operation monitoring

activities report and carry out courtesy visit to sport complex client to get feedback on

cleaning performance.

A Building Hygiene Operation Manager will be able to:

1. identify sport complex operation monitoring requirement;

2. plan sport complex operation monitoring activities;

3. do a compilation of sport complex work schedule and report;

4. monitor and control overall sport complex hygiene performance;

5. check sport complex operation hygiene performance;

6. produce operational findings and future improvement;

7. compare actual performance with target performance;

8. evaluate sport complex cleaning operation monitoring effectiveness;

9. propose monitored operation analysis and finding;

211

10. propose effectiveness of action plan and continues improvement;

11. produce written operation monitoring activities report; and

12. visit sport complex client to get feedback on cleaning performance.

Notes:

*Critical Job Title

212

OFFICE CLEANING

(BUILDING CLEANING)

LEVEL 1

OFFICE HYGIENE OPERATOR*

An Office Hygiene Operator is designated to perform cleaning activities such as

collecting rubbish, mopping and vacuuming floor and wiping furniture and fitting using

gloves, cleaning equipment, cleaning agents and chemicals; wear proper cleaning attire,

place safety sign, obtain acknowledgment of cleaning activities performed from client,

clean and keep cleaning equipment at designated storage area.

An Office Hygiene Operator will be able to:





5. wipe furniture and fitting;

6. wash glass door and panels;

7. sweep and mopping the floor;

8. wipe clean lift cars;

213

9. obtain acknowledgment of cleaning activities performed from client;

10. clean all equipment;



Notes:

*Critical Job Title

214

OFFICE CLEANING

(BUILDING CLEANING)

LEVEL 2

OFFICE SENIOR HYGIENE OPERATOR*

An Office Senior Hygiene Operator is designated to perform cleaning activities such as

vacuuming carpet, shampooing carpet using dry method and wiping clean skirting and

edge using gloves, cleaning machine & equipment, cleaning agents and chemicals;

wearing proper cleaning attire, placing safety sign, obtaining acknowledgment of

cleaning activities performed from client, cleaning and keeping cleaning equipment at

designated storage area.

An Office Senior Hygiene Operator will be able to:




4. vacuum carpet on daily basis;

5. shampoo carpet using dry method quarterly/half yearly;

6. wipe clean all skirting and edge;


215

8. obtain acknowledgment of cleaning activities performed from client;



Notes:

*Critical Job Title

216

OFFICE CLEANING

(BUILDING CLEANING)

LEVEL 3

OFFICE HYGIENE SUPERVISOR*

An Office Hygiene Supervisor is designated to perform supervisory functions such as

checking hygiene operators attendance, conducting safety & grooming briefing,




manager.

An Office Hygiene Supervisor will be able to:


2. conduct briefing on safety and grooming;



5. inspect all areas;

6. fill in work checklist by locations;

7. follow up work done by senior and hygiene operators;

217





Notes:

*Critical Job Title

218

SHOPPING MALL CLEANING

(BUILDING CLEANING)

LEVEL 1

SHOPPING MALL HYGIENE OPERATOR*

A Shopping Mall Hygiene Operator is designated to perform cleaning activities such as

collecting rubbish, dusting mop floor, spotting clean spillage, cleaning toilet using

gloves, cleaning equipment, cleaning agents and chemicals; wearing proper cleaning

attire, placing safety sign, obtaining acknowledgment of cleaning activities performed

from client, cleaning and keeping cleaning equipment at designated storage area.

A Shopping Mall Hygiene Operator will be able to:




4. wipe clean lift lobby ashtray;

5. vacuum all entrance floor mats;

6. dust and mop floor;

7. spot clean on spillage;

8. clean toilet by washing sink, urinal and toilet bowl;

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9. sign toilet card checklist;


11. clean all cleaning equipment;



Notes:

*Critical Job Title

220


(BUILDING CLEANING)

LEVEL 2

SHOPPING MALL SENIOR HYGIENE OPERATOR*

A Shopping Mall Senior Hygiene Operator is designated to perform cleaning activities

such as scrubbing the floor and wiping clean lift cars and escalator using gloves, cleaning

machine & equipment, cleaning agents and chemicals; wearing proper cleaning attire,

placing safety sign, obtaining acknowledgment of cleaning activities performed from

client, cleaning and keeping cleaning equipment at designated storage area.

A Shopping Mall Senior Hygiene Operator will be able to:



3. dust mop floor;

4. wet floor with detergent;

5. scrub floor using scrubbing machine;

6. vacuum the detergent using wet pick up;

7. dry mop the floor;

8. clean lift cars and escalator;


221




Notes:

*Critical Job Title

222


(BUILDING CLEANING)

LEVEL 3

SHOPPING MALL HYGIENE SUPERVISOR*

A Shopping Mall Hygiene Supervisor is designated to perform supervisory functions such

as checking hygiene operators attendance, conducting safety & grooming briefing,




manager.

A Shopping Mall Hygiene Supervisor will be able to:





5. inspect locations by shift;

6. fill in work checklist by locations;

7. check work quality done by senior and hygiene operators;

8. follow up on mediocre work;

223





Notes:

*Critical Job Title

224

HOSPITAL CLEANING

(BUILDING CLEANING)

LEVEL 1

HOSPITAL HYGIENE OPERATOR*

A Hospital Hygiene Operator is designated to prepare necessary cleaning equipment and

chemicals, perform cleaning activities such as cleaning blood spillage using gloves,

cleaning equipment, cleaning agents and chemicals; wear proper cleaning attire and

personnel protective equipment, place safety sign, obtain acknowledgment of cleaning

activities performed from client, clean and keep cleaning equipment at designated

storage area.

A Hospital Hygiene Operator will be able to:




4. cordon blood spillage area;

5. wear proper Personal Protective Equipment (PPE);

6. pour sterisorb (chlorine base) on the blood;

7. scrap with scraper and put in yellow bag;

8. wipe the spillage area using antiseptic cloth;

225

9. remove the cordon tape and safety sign;

10. get acknowledgment of cleaning activities performed from staff nurse;

11. clean all the cleaning equipment;



Notes:

*Critical Job Title

226

HOSPITAL CLEANING

(BUILDING CLEANING)

LEVEL 2

HOSPITAL SENIOR HYGIENE OPERATOR*

A Hospital Senior Hygiene Operator is designated to perform cleaning activities such as

cleaning operation tables, theatre equipment, scrubbing the floor using gloves, cleaning

machine & equipment, approved chemicals by ministry of health; wearing proper

cleaning attire and personnel protective equipment, placing safety sign, obtaining

acknowledgment of cleaning activities performed from client, cleaning and keeping

cleaning equipment at designated storage area.

A Hospital Senior Hygiene Operator will be able to:


2. prepare necessary cleaning equipment and approved chemicals by Ministry of

Health;

3. place safety sign and switch off ventilation;

4. cordon the high risk area such as operation theatre/isolation area;

5. wear proper Personal Protective Equipment (PPE);

6. clean operation tables, theatre equipment with disinfectant solution with detergent;

7. clean the floor with detergent mixed with warm water;

227

8. mop again with detergent by using trygiene chemical;


10. get acknowledgment from hospital microbiologist for air sampling;



Notes:

*Critical Job Title

228

HOSPITAL CLEANING

(BUILDING CLEANING)

LEVEL 3

HOSPITAL HYGIENE SUPERVISOR*

A Hospital Hygiene Supervisor is designated to perform supervisory functions such as

checking hygiene operators attendance, conducting safety & grooming briefing,

ensuring the use of approved cleaning chemicals by ministry of health, verifying air

sampling, coordinating work schedule, inspecting all assigned areas, performing

corrective & preventive action measures, submitting daily report and work schedule to

client and compiling work report for manager.

A Hospital Hygiene Supervisor will be able to:


2. ensure the right colour coded equipment for high risk area;

3. ensure the use of approved cleaning chemical by Ministry of Health;


5. close windows and switch off ventilation;

6. monitor cleaning activities closely;

7. inspect areas and fill in the checklist;

8. submit daily report and work schedule to client;

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9. verify air sampling report;

10. take corrective and preventive action; and


Notes:

*Critical Job Title

230

FOOD PREMISES CLEANING

(BUILDING CLEANING)

LEVEL 1

FOOD PREMISES HYGIENE OPERATOR*

A Food Premises Hygiene Operator is designated to perform cleaning activities such as

identifying cleaning areas, clearing food debris on tables, damp wiping clean tables and

chair, washing clean plates, cups and saucer in dishwasher, clearing waste receptacles,

placing proper cleaning signage, sweeping clean floor, mopping clean floor, preparing

cleaning equipment, materials, chemicals and adhering to safety and health procedures.

A Food Premises Hygiene Operator will be able to:


2. identify cleaning areas and work scope;





7. place ‘Wet Floor’ signage;


231



Notes:

*Critical Job Title

232


(BUILDING CLEANING)

LEVEL 2

FOOD PREMISES SENIOR HYGIENE OPERATOR*

A Food Premises Senior Hygiene Operator is designated to prepare cleaning equipment,

materials, chemicals, identify cleaning areas, dust mop clean floor, scrub clean using

auto scrubber machine, spot mop dry, adhere to health & safety procedures and record

work done in checklist.

A Food Premises Senior Hygiene Operator will be able to:


2. identify cleaning areas and scope of work;



5. wash clean plates, cups and saucer using dishwasher;




9. spot mop to dry;

233


11. record work done in checklist.

Notes:

*Critical Job Title

234


(BUILDING CLEANING)

LEVEL 3

FOOD PREMISES HYGIENE SUPERVISOR*

A Food Premises Hygiene Supervisor is designated to prepare cleaning daily work


to operators, teach cleaning procedures for operators, provide consultation and

counselling to operators, monitor and evaluate performance of operators and write

daily report on cleaning job done for submission to client.

A Food Premises Hygiene Supervisor will be able to:









9. inspect cleaning job done;

235




Notes:

*Critical Job Title

236

COMMERCIAL KITCHEN CLEANING

(BUILDING CLEANING)

LEVEL 1

COMMERCIAL KITCHEN HYGIENE OPERATOR*

A Commercial Kitchen Hygiene Operator is designated to perform cleaning activities

such as identifying cleaning areas, washing clean kitchen hood, clearing food debris

from floor and kitchen work station, washing clean kitchen equipment and utensils,

clearing waste receptacles, placing proper cleaning signage, sweeping clean floor,

mopping clean floor, preparing cleaning equipment, materials, chemicals and adhering

to safety and health procedures.

A Commercial Kitchen Hygiene Operator will be able to:


2. identify cleaning areas and scope;

3. wash clean kitchen hood;

4. clear food debris from floor and kitchen work station;

5. wash clean kitchen work station;

6. wash clean kitchen equipment and utensils;



237




Notes:

*Critical Job Title

238


(BUILDING CLEANING)

LEVEL 2

COMMERCIAL KITCHEN SENIOR HYGIENE OPERATOR*

A Commercial Kitchen Senior Hygiene Operator is designated to prepare cleaning

equipment, materials, chemicals, identify cleaning areas, dust mop clean floor, scrub

clean using auto scrubber machine, spot mop dry, adhere to health & safety procedures

and record work done in checklist.

A Commercial Kitchen Senior Hygiene Operator will be able to:




4. wash clean kitchen hood;

5. clear food debris from floor and kitchen work station;

6. wash clean kitchen work station;

7. wash clean kitchen equipment and utensils;



239


11. spot mop dry;



Notes:

*Critical Job Title

240


(BUILDING CLEANING)

LEVEL 3

COMMERCIAL KITCHEN HYGIENE SUPERVISOR*

A Commercial Kitchen Hygiene Supervisor is designated to prepare cleaning daily work





A Commercial Kitchen Hygiene Supervisor will be able to:










241





Notes:

*Critical Job Title

242

RESIDENTIAL CLEANING

(BUILDING CLEANING)

LEVEL 1

RESIDENTIAL HYGIENE OPERATOR*

A Residential Hygiene Operator is designated to perform cleaning activities such as

identifying cleaning areas, clearing waste from bin centre to refuse chamber, placing

proper cleaning signage, sweeping clean floor, mopping clean floor, preparing cleaning

equipment, materials, chemicals and adhering to safety and health procedures.

A Residential Hygiene Operator will be able to:





5. identify cleaning scope of work;

6. clear waste from bin centre to refuse chamber;


243




Notes:

*Critical Job Title

244


(BUILDING CLEANING)

LEVEL 2

RESIDENTIAL SENIOR HYGIENE OPERATOR*

A Residential Senior Hygiene Operator is designated to prepare cleaning equipment,




A Residential Senior Hygiene Operator will be able to:







7. dust mop clean floor;.


9. spot mop dry;

245



Notes:

*Critical Job Title

246


(BUILDING CLEANING)

LEVEL 3

RESIDENTIAL HYGIENE SUPERVISOR*

A Residential Hygiene Supervisor is designated to prepare cleaning daily work schedule,


operators, teach cleaning procedures for operators, provide consultation and



A Residential Hygiene Supervisor will be able to:









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10. monitor an evaluate performance of manpower.




Notes:

*Critical Job Title

248

TERMINAL CLEANING

(BUILDING CLEANING)

LEVEL 1

TERMINAL HYGIENE OPERATOR*

A Terminal Hygiene Operator is designated to perform cleaning activities such as

identifying cleaning areas, clearing rubbish from waste bins, placing proper cleaning

signage, sweeping clean floor, mopping clean floor, preparing cleaning equipment,

materials, chemicals and adhering to safety and health procedures.

A Terminal Hygiene Operator will be able to:





5. identify cleaning scope of work;

6. clear rubbish from waste bins;



249



Notes:

*Critical Job Title

250

TERMINAL CLEANING

(BUILDING CLEANING)

LEVEL 2

TERMINAL SENIOR HYGIENE OPERATOR*

A Terminal Senior Hygiene Operator is designated to prepare cleaning equipment,




A Terminal Senior Hygiene Operator will be able to:









251

9. spot mop to dry;



Notes:

*Critical Job Title

252

TERMINAL CLEANING

(BUILDING CLEANING)

LEVEL 3

TERMINAL HYGIENE SUPERVISOR*

A Terminal Hygiene Supervisor is designated to prepare cleaning daily work schedule,


operators, teach cleaning procedures for operators, provide consultation and



A Terminal Hygiene Supervisor will be able to:










253




Notes:

*Critical Job Title

254

POST CONSTRUCTION CLEANING

(BUILDING CLEANING)

LEVEL 1

POST CONSTRUCTION HYGIENE OPERATOR*

A Post Construction Hygiene Operator is designated to perform cleaning activities

related to post construction cleaning, ensure availability of personal protective

equipment, comply with safety and health procedure, dispose waste at authorised

disposal site, complete cleaning work checklist and report building cleaning activities to

superior.

A Post Construction Hygiene Operator will be able to:

1. assemble all the tools, equipment and cleaning chemicals;

2. sweep and mop the floor;

3. clean all the windows pane/frame;

4. clean toilet;

5. wipe clean all the furniture, fixture and fitting;

6. wipe clean all walls;

7. remove all unwanted material at ceiling level such as cobwebs;

8. clean all the kitchen equipment such as freezer and stove;

255

9. remove all plastic cover;

10. vacuum all carpeted floor; and

11. clean all equipment and tools after job is done.

Notes:

*Critical Job Title

256


(BUILDING CLEANING)

LEVEL 2

POST CONSTRUCTION SENIOR HYGIENE OPERATOR*

A Post Construction Senior Hygiene Operator is designated to prepare cleaning

equipment, materials, chemicals, identify cleaning areas, scrub the floor using scrubber,

remove all stain and unwanted materials on floor, wall and ceiling, dust mop clean floor,

scrub clean using auto scrubber machine, spot mop dry, adhere to safety and health

procedures and record work done in checklist.

A Post Construction Senior Hygiene Operator will be able to:

1. prepare all equipment and chemical;

2. scrub the floor using scrubber;

3. vacuum all excess water;

4. remove all cement mortar on the floor with approved chemical and tools;

5. remove all white cement on toilet walls with approved chemical and tools;

6. remove all stain, unwanted material (gum, rust mark) with proper tools and

approved chemical;

257

7. pressure wash drain and walk way; and

8. check all job done by hygiene operator and report to hygiene supervisor.

Notes:

*Critical Job Title

258


(BUILDING CLEANING)

LEVEL 3

POST CONSTRUCTION HYGIENE SUPERVISOR*

A Post Construction Hygiene Supervisor is designated to prepare cleaning daily work





A Post Construction Hygiene Supervisor will be able to:

1. ensure adequate tools, chemicals, equipment on site;

2. identify soil, dirt and stain;

3. ensure all workers use Personal Protective Equipment (PPE);

4. adhere to safety procedures;

5. check any damage & defect and report to building site officer before work

commence;

6. ensure hygiene operator use proper tools and cleaning chemicals;

7. plan and brief the workers on job to be done;

259

8. monitor the usage of corrosive cleaning chemicals;

9. check and ensure all jobs done properly; and

10. report progress of cleaning works to building site office.

Notes:

*Critical Job Title

260

EXTERNAL HIGH RISE BUILDING CLEANING

(BUILDING CLEANING)

LEVEL 3

EXTERNAL HIGH RISE BUILDING HYGIENE OPERATOR*

An External High Rise Building Hygiene Operator is designated to perform site visit to

determine required tools & equipment, chemicals and manpower, prepare equipment

tools, chemical signage and personal protective equipment, comply with standard

operating procedures in operating gondola, adhere to safety requirement of working at

highrise building, ensure glass panel or wall façade is cleaned and submit cleaning work

report to building site officer.

An External High Rise Building Hygiene Operator will be able to:

1. conduct site visit to identify required tools & equipment, chemicals and manpower

for the cleaning works;

2. prepare equipment tools, chemical signage and Personal Protective Equipment;

3. cordon the working area;

4. check the gondola with building maintenance personnel;

5. tie the safety/use line and wear Personal Protective Equipment;

6. turn on chemical tools, water supply to be used on the gondola;

261

7. clean and rinse the glass panel/wall façade;

8. untie the safety or life line and tie for the next elevation;

9. clean all tools & equipment and remove the signage; and

10. report to the building site officer.

Notes:

*Critical Job Title

SUB-SECTOR: OIL & GAS CLEANING

263

ONSHORE & OFFSHORE (TOP MODULE)

(OIL & GAS CLEANING)

LEVEL 3

OIL & GAS CLEANING CREW*

An Oil & Gas Cleaning Crew is designated to perform cleaning activities related to oil &

gas industrial cleaning, prepare tools, equipment & chemical required, observe and

comply with safety procedures and company’s cleaning standard, dispose waste at

authorised disposal site, complete cleaning work checklist and report oil & gas industrial

cleaning activities to superior.

An Oil & Gas Cleaning Crew will be able to:

1. operate and maintain vacuum trucks, water trucks, high pressure water equipment,

chemical cleaning units and various specialty tools;

2. transport of chemicals in a safe and efficient manner;

3. prepare truck for travel;

4. complete required paperwork for projects and jobs;

5. complete minor maintenance and checks on company vehicles;

6. complete field level hazard assessments;

7. arrange boxes, material and hand trucks or other industrial equipment in neat and

orderly manner;

264

8. clean lint, dust, oil and grease from machines, overhead pipes and conveyors, using

brushes, air hoses or steam cleaner;

9. clean screens and filters;

10. scrub processing tanks and vats;

11. clean floors, using water hose and applies floor drier;

12. pick up reusable scrap for salvage and stores in containers;

13. burn waste and clean incinerator;

14. operate industrial truck to transport materials within plant;

15. start pumps to force cleaning solution through production machinery, piping, or

vats;

16. start pumps to lubricate machines;

17. strictly observe and enforce all safety requirements;

18. maintain a high standard of cleaning/housekeeping of the static plant and

pedestrian walkways/ gantries at all times;

19. safely operate of mobile plant (cherry picker, scissor lift, skid steer loader);

20. co-operate with site management;

21. maintain standard operating procedures as required;

22. work on timescales and deadlines; and

23. learn the waste sorting and composting process and contributing to the success of

the operation.

Notes:

*Critical Job Title

265



LEVEL 4

OIL & GAS CLEANING OPERATION EXECUTIVE*

An Oil & Gas Cleaning Operation Executive is designated to assist manager in performing

manpower and equipment planning, coordinate manpower and logistic requirement,

plan for staff development training, monitor cleaning work progress and staff discipline,

monitor cleaning work quality, participate in meeting with client and report work

progress to manager.

An Oil & Gas Cleaning Operation Executive will be able to:

1. transport of the cleaning crew to and from site;

2. operate and troubleshoot equipment as required;

3. ensure all Workplace Safety, Environmental and National Safety Code Policies and

Regulations are being adhered to;

4. confirm all proper equipment and product are dispatched in accordance with job

programme;

5. ensure all documentation and inspection is completed;

6. inform shop supervisor and staff of any mechanical deficiencies discovered to

equipment;

266

7. perform maintenance operations to units and auxiliary equipment; and

8. assist when required, with pre-job calculations: blending and mixing, volumetric

calculation and hydrostatic calculations.

Notes:

*Critical Job Title

267



LEVEL 5

OIL & GAS CLEANING OPERATION MANAGER*

An Oil & Gas Cleaning Operation Manager is designated to perform manpower planning,


and control the budget, evaluate monitor training programmes, administer staff

appraisal, analyse cleaning work performance, review new cleaning technology &

method and solicit for new cleaning contract job.

An Oil & Gas Cleaning Operation Manager will be able to:

1. responsible for all aspects of the business function;

2. carry out market research within target client;

3. carry out targeted business development from approval to tendering;

4. assist in the tender process including estimation;

5. manage sourcing of key sub-contract suppliers;

6. manage safety and health requirements;

7. liaise with the client and/or the client’s representatives;

8. monitor company expenditure, in line with agreed operating budget; and

268

9. ensure safe, efficient and cost effective operations of all aspects related to the

cleaning works and in accordance with company procedures and/or customer

requirements applicable to the works assigned.

Notes:

*Critical Job Title

269

OFFSHORE (ROBOTIC OPERATED VEHICLE (ROV) OPERATION)


LEVEL 4

ROBOTIC OPERATED VEHICLE (ROV) TECHNICIAN/PILOT*

A Robotic Operated Vehicle (ROV) Technician/Pilot is designated to perform operation

of the robotic operated vehicles from the drill rigs or vessels, keep components working

in perfect operational and technical order in order to allow underwater and operations

inspections, adhere to the security rules of the company and works with a team to carry

out operations involving the inspection of underwater steel structures, hull, ship’s

propellers and propeller shafts, carry out repair and cleaning works, recovery and

launching of remotely operated vehicles, identify and solve any equipment problems,

remove, inspect, test and replace brushing system, electric engines, hydraulic engines,

hydraulic valves, hydraulic pumps and electric pumps, test the equipment, cables and

video systems, in addition to testing and operating the light systems.

A Robotic Operated Vehicle (ROV) Technician/Pilot will be able to:

1. operate equipment; operate vehicle functions, cameras (video and still), acoustic

positioning system, sonar, manipulators (robotic arms) and Launch and Recovery

Systems (LARS);

270

2. pilot the ROV; evaluate environmental conditions and hazards, dock/undock from

Tether Management System (TMS) and navigate the ROV;

3. carry out underwater hull and steel jackets inspections for repair works and/or

cleaning;

4. clean underwater oil rig’s steel structures, hull, ship’s propellers and propeller

shafts;

5. operate ROV’s cleaning brush systems, which can be water-powered or function on

hydraulics;

6. ensure the ROV's entire system remains watertight;

7. perform maintenance/repairs on equipment; Maintain/repair electronics,

hydraulics, mechanics, use test equipment, calibrate and align equipment, perform

general housekeeping;

8. maintain communications; maintain good customer relations, coordinate/integrate

with ship’s crew, coordinate/integrate with fellow crew members, write reports and

maintain records;

9. use seamanship skills; perform basic rigging and possess working knowledge of

survival skills; and

10. integrate system modifications (advanced skills); design, build and interface

electrical & hydraulic systems, maintain technical documentation and design and

construct mounting systems.

Notes:

*Critical Job Title

271



LEVEL 5

SUBMERSIBLE ENGINEER*

A Submersible Engineer is designated to perform as a shift leader, supervise the launch

of recovery operations under normal sea state conditions, assess the weather

conditions and operational parameters for safe operations, manage a team during

emergencies, manage the planned maintenance schedules, ensure certification is valid

and in date for all lifting equipment, carry out a full range of vehicle repairs, assess work

scopes and prepare reports to meet the requirements.

A Submersible Engineer will be able to:

1. ensure that the safety and operational efficiency of the assigned ROV system are

optimised;

2. undertake preparation or report work on assigned ROV system prior to and/or upon

completion of project operations;

3. provide technical support to the ROV Technician/Pilot;

4. be responsible for the running of the ROV System assigned to the Submersible

Engineer, during the duration of the shift period;

5. carry out general ROV operations duties as required (piloting etc);

272

6. participate in fault finding when equipment is under repair;

7. execution of Preventative Maintenance routines on the assigned ROV System and

the recording of maintenance/repairs carried out on the system;

8. set up, operation and maintenance of Project-specific equipment, where no on-site

project personnel are present;

9. assist in the control and upkeep of all technical, procedural and general

documentation issued to the system;

10. assist in the preparation of task plans where there is no onsite Project Engineer;

11. handle the maintenance of an accurate inventory of equipment spares and

consumables held within the assigned ROV system;

12. compile ‘stores used’ list, at intervals dictated by the ROV Supervisor, which will be

used as the basis from the weekly stores request sent ashore by the ROV Supervisor;

13. carry out detailed briefing with relief Submersible Engineer or provide detailed

handover notes if no overlap possible. Particular attention to be paid in the

handover to ROV Technical issues;

14. familiarise with the relevant parts of the Company Business Management System

(BMS) and project quality plan with special attention to scope of work;

15. comply with the pre-dive and post-dive requirements of the assigned ROV System,

including the recording of results on the ROV Dive log; and

16. ensure that all system defects or problems are recorded in accordance with the

Reporting Instructions within the ROV Operations Procedure.

Notes:

*Critical Job Title

273



LEVEL 6

ROBOTIC OPERATED VEHICLE (ROV) SUPERVISOR*

A Robotic Operated Vehicle (ROV) Supervisor is designated to be responsible for the

safety of the ROV, tooling and system related personnel, organise and manage the

team, effectively handle operations and emergency situation onboard, manage

mobilisation and demobilisation activities, assess personnel and interface effectively

with the client in the absence of offshore manager, ensure that personnel under control

are working within the constraints and towards the objectives of the company.

A Robotic Operated Vehicle (ROV) Supervisor will be able to:

1. represent ROV Department and liaise as required with ROV Superintendent, Vessel

Manager or Offshore Manager on site or client if on board third party vessel;

2. prepare of task plans for ROV Team;

3. supervise ROV personnel within team;

4. attend regular meetings as necessary prior to the operations to ensure that all ROV

crew understand the purpose of the operation and the proposed method of

achieving its completion;

274

5. conduct briefing for clients representative on the operational capability and

limitation of the relevant ROV and associated equipment.

6. ensure that all equipment and spares are in a satisfactory condition and being

maintained as such to ensure efficient operations;

7. ensure that daily ROV worksite report is issued. Reporting content to be as per the

Reporting requirements in the Operation Procedures;

8. carry out general ROV duties as required;

9. evaluate performance of crew and use Appraisal and Competence Scheme as

required;

10. ensure the timely execution of ROV Operations in accordance with the project

requirements and procedures; and

11. ensure compliance with appropriate legislation and guidelines.

Notes:

*Critical Job Title

SUB-SECTOR: HERITAGE CLEANING

276


(HERITAGE CLEANING)

LEVEL 1

HERITAGE SITES CLEANER*

A Heritage Sites Cleaner is designated to perform cleaning activities related to heritage

sites cleaning, ensure usage of personal protective equipment, comply with safety and

health procedure, dispose waste at authorised disposal site, complete cleaning work


A Heritage Sites Cleaner will be able to:

1. perform various cleaning activities including cleaning, dusting and polish the

structure, façade and lavatory in accordance with instructions given by the Senior

Cleaner;

2. report any broken items, accidents or injuries promptly to the Senior Cleaner;

3. secure sites including locking doors and windows and activating alarms;

4. report any emergency maintenance problems to include lavatory and other water

fixtures to the Team Leader;

5. wear appropriate uniform and personal protective equipment in accordance with

the job performed;

6. understand and adhere to safety procedures;

7. leave premises in a safe manner, as to the condition it was found;

277

8. communicate effectively with team members and clients; and

9. perform other related duties as assigned.

Notes:

*Critical Job Title

278


(HERITAGE CLEANING)

LEVEL 2

HERITAGE SITES SENIOR CLEANER*

A Heritage Sites Senior Cleaner is designated to prepare the required tools, equipment

& chemical, perform cleaning activities related to heritage sites cleaning, observe and

comply with safety procedures and company’s cleaning standard, train new cleaners,

recommend for improvement on all aspect of cleaning work and assist supervisor when

necessary.

A Heritage Sites Senior Cleaner will be able to:

1. supervise the cleaning service provided at the heritage sites with the contract

manager where appropriate to ensure the effective operation of the cleaning

contract;

2. verify timesheets and the reporting of absenteeism, requests for variation of hours,

extra cleaning or holiday days to the Supervisor;

3. issue appropriate cleaning material and ensure adequate stocks of cleaning

materials are kept;

4. request further supplies from the Supervisor as necessary;

5. ensure all the cleaning equipment, provided for use in the premises, is satisfactorily

maintained and any defects are promptly reported to the Supervisor;

279

6. carry out induction programme and on the job training of cleaning staff, in

accordance with relevant safety and health practices;

7. empty waste bins or similar receptacles, transporting waste material to designated

collection points;

8. sweep floors with dust control mops or if required, brushes;

9. use electrically powered scrubbing/polishing machines to burnish, scrub, polish and

spray clean floors;

10. use electrically powered pick up machines;

11. dust, damp wipe, wash or polish furniture, ledges' window sills, external surfaces of

cupboards, radiators, shelves and fitments;

12. clean lavatory and drinking fountains;

13. use chemical agents as directed by the supervising officer in discharge of cleaning

operations or maintenance procedure (after receiving proper instruction and

training);

14. undertake wall washing and interior window pane cleaning to a height no greater

than body height plus arm's extension from floor level, during periodic cleaning

programmes.

15. understand and comply with the heritage sites’ policies; and

16. carry out any other reasonable duties within the overall function of the job.

Notes:

*Critical Job Title

280


(HERITAGE CLEANING)

LEVEL 3

HERITAGE SITES CLEANING SUPERVISOR*

A Heritage Sites Cleaning Supervisor is designated to perform prepare cleaning daily




report cleaning work status to assistant conservator.

A Heritage Sites Cleaning Supervisor will be able to:

1. oversee and direct the work of heritage sites cleaners;

2. arrange work timetable and organize activities with those of other departments;

3. suggest or arrange for extra services required for example painting, conservation

work, renovations or replacement of furniture and equipment;

4. appoint and educate cleaning staff;

5. arrange budget, estimate costs and maintain financial records;

6. take delivery of payment for particular cleaning jobs;

281

7. carry out certain cleaning duties; and

8. examine sites or facilities to guarantee established security and hygiene standards

are met.

Notes:

*Critical Job Title

282


(HERITAGE CLEANING)

LEVEL 4

HERITAGE SITES ASSISTANT CONSERVATOR*

A Heritage Sites Assistant Conservator is designated to provide assistance in

preservation and conservation activities, assist in manpower and equipment planning,

coordinate manpower and logistic requirement, plan for staff development training,

monitor cleaning work progress and staff discipline, monitor cleaning work quality,

participate in meeting with client and report work progress to conservator.

A Heritage Sites Assistant Conservator will be able to:

1. assist the Conservator with the preservation and conservation of all types of archive

materials;

2. appraise archives before preservation and conservation;

3. conserve archaeological site, landscape, structure, element and façade;

4. maintain detailed task-related documentation on databases and undertaking

photography for record purposes (before, during and after);

5. assist in the implementation and updating of disaster control plan, especially by

participation in training exercises;

6. assist in the regular monitoring and recording of environmental conditions;

283

7. assist in promoting the awareness of good conservation practice by demonstrating

at all times safe handling of heritage sites and appropriate use of storage methods

and materials;

8. undertake training in accordance with departmental and sectional training plans;

9. assist in public duties and non-specialist tasks concerned with the physical safety

and preservation of heritage sites;

10. understand and comply with environmental policies & Heritage Impact Assessment

(HIA); and

11. comply with all Health and Safety Policy and legislation in performance of the duties

of the post.

Notes:

*Critical Job Title

284


(HERITAGE CLEANING)

LEVEL 5

HERITAGE SITES CONSERVATOR*

A Heritage Site Conservator is designated to perform manpower planning, manage

restoration consumables, equipment, materials and chemicals, carry out financial

control, evaluate monitor training programmes, administer staff appraisal, analyse

restoration work performance, review new restoration technology and method.

A Heritage Site Conservator will be able to:

1. restore damaged materials or structures;

2. identify and evaluating options and deciding on treatment or preventive measures;

3. research heritage methods to evaluate the appropriateness of conservation

procedures;

4. perform conservation analysis and tests;

5. develop treatments and advising on aftercare;

6. maintain conservation records;

7. monitor and control the conditions in which components of site are kept;

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8. manage and/or implement preventive conservation projects, including

environmental monitoring and pest management relating to conservation

management plan;

9. provide close supervision and coaching of subordinates;

10. advise on procedures for the safe exhibition of heritage sites; and

11. manage conservation projects and client relations.

Notes:

*Critical Job Title

286

HERITAGE OBJECTS CLEANING

(HERITAGE CLEANING)

LEVEL 1

HERITAGE OBJECTS CLEANER*

A Heritage Objects Cleaner is designated to perform cleaning activities related to

heritage artifacts/object cleaning, ensure availability of personal protective equipment,

comply with safety and health procedure, dispose waste at authorised disposal site,

complete cleaning work checklist and report public cleansing activities to superior.

A Heritage Objects Cleaner will be able to:

1. choose the right cleaning tools and techniques;

2. determine whether accretions on the artifacts/object are a result of the object’s

history of use;

3. identify the composition and condition of the material to be cleaned. Ideally,

consult a conservator for advice on methods and products to use in wet cleaning;

4. gently dry-brush of surface soil with a soft-bristled paintbrush;

5. check the artifacts/object for pigment, traces of gilding or loose pieces prior to

washing as these can easily be lost during washing; and

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6. allow artifacts/object to dry slowly. Never direct hot air onto them or place them in

direct sunlight in order to dry.

Notes:

*Critical Job Title

288


(HERITAGE CLEANING)

LEVEL 2

HERITAGE OBJECTS SENIOR CLEANER*

A Heritage Objects Senior Cleaner is designated to prepare the tools, equipment &

chemical required, perform cleaning activities related to heritage artifacts/objects

cleaning, observe and comply with safety procedures and company’s cleaning standard,

train new operators, recommend for improvement on all aspect of cleaning work and

assist supervisor when necessary.

A Heritage Objects Senior Cleaner will be able to:

1. identify the materials and technology of the artifacts/objects;

2. assess condition of the artifacts/objects;

3. assess analytical potential of the artifacts/objects. Artifacts/objects to be used in

instrumental analysis should not be cleaned except under special circumstances and

with supervision from the Conservator.

4. supervise the cleaning service for heritage artifacts/objects with the supervisor

where appropriate to ensure the effective operation of the cleaning contract;

5. verify timesheets and the reporting of absenteeism, requests for variation of hours,

extra cleaning or holiday days to the Supervisor;

6. issue appropriate cleaning material and to ensure adequate stocks of cleaning

materials are kept;

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7. request further supplies from the Supervisor as necessary;

8. ensure all the cleaning equipment, provided for use in the premises, is satisfactorily

maintained and any defects are promptly reported to the Supervisor;

9. carry out induction programme and on the job training of cleaning staff, in

accordance with relevant safety and health practices;

10. ause adequate electrically powered scrubbing/polishing machines to burnish, scrub,

polish and spray clean objects;

11. use chemical agents as directed by the supervising officer in discharge of cleaning

operations or maintenance procedure (after receiving proper instruction and

training);

12. understand and comply with the heritage artifacts/objects’ policies; and

13. carry out any other reasonable duties within the overall function of the job.

Notes:

*Critical Job Title

290


(HERITAGE CLEANING)

LEVEL 3

HERITAGE OBJECTS CLEANING SUPERVISOR*

A Heritage Objects Cleaning Supervisor is designated to prepare cleaning daily work




cleaning work status to assistant conservator.

A Heritage Objects Cleaning Supervisor will be able to:

1. oversee and direct the work of heritage artifacts/objects cleaners;

2. arrange work timetable and organize activities with those of other departments;

3. suggest or arrange for extra services required for example painting, conservation

work, renovations or replacement of artifacts/object;

4. appoint and educate cleaning staff;

5. arrange budget, estimate costs and maintain financial records;

6. take delivery of payment for particular cleaning jobs;

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7. carry out certain cleaning duties; and

8. examine heritage objects to guarantee established security and restoration

standards are met.

Notes:

*Critical Job Title

292


(HERITAGE CLEANING)

LEVEL 4

HERITAGE OBJECTS ASSISTANT CONSERVATOR*

A Heritage Objects Assistant Conservator is designated to provide assistance in

preservation and conservation activities, assist in manpower and equipment planning,

coordinate manpower and logistic requirement, plan for staff development training,

monitor cleaning work progress and staff discipline, monitor cleaning work quality,

participate in meeting with client and report work progress to conservator.

A Heritage Objects Assistant Conservator will be able to:

1. assist the Conservator with the preservation and conservation of all types of

heritage materials;

2. appraise archives before preservation and conservation;

3. conserve object of all kind of material appropriately according to the method

statement;

4. maintain detailed task-related documentation on databases and undertaking

photography for record purposes before, during and after tasks being performed;

5. assist in the implementation and updating of disaster control plan, especially by

participation in training exercises;

293

6. assist in the regular monitoring and recording of environmental conditions;

7. assist in promoting the awareness of good conservation practice by demonstrating

at all times safe handling of heritage documents and appropriate use of storage

methods and materials;

8. promote historical, educational and cultural use of heritage objects by means of

participation in outreach activities and related duties;

9. undertake training in accordance with departmental and sectional training plans;

10. assist in public duties and non-specialist tasks concerned with the physical safety

and preservation of heritage objects;

11. understand and comply with conservation management plan and other related

policies in safeguarding heritage objects;

12. comply with all Health and Safety Policy and legislation in performance of the duties

of the post; and

13. carry out any other reasonable duties within the overall function commensurate

with the grading and level of responsibilities of the post.

Notes:

*Critical Job Title

294


(HERITAGE CLEANING)

LEVEL 5

HERITAGE OBJECTS CONSERVATOR*

A Heritage Objects Conservator is designated to perform manpower planning, manage

conservation consumables, equipment, materials and chemicals, carry out financial

control, evaluate monitor training programmes, administer staff appraisal, analyse

conservation work performance, review new conservation technology and method.

A Heritage Objects Conservator will be able to:

1. undertake examination, assess heritage artifacts/objects conservation requirements;

2. carry out full documentation and treatment of artifacts/objects (before, during and

after);

3. provide close supervision and coaching of subordinates;

4. perform conservation analysis and tests;

5. manage and/or implement preventive conservation projects, including

environmental monitoring and pest management relating to collections care in

storage, on loan and on display;

6. monitor and control the conditions in which objects are kept;

7. liaise for exhibition and participate in gallery development;

295

8. involve in the conservation study or research related to heritage artifacts/objects;

9. advise on procedures for the safe repository exhibition of heritage artifacts/objects;

and

10. comply with conservation management plan and other related policies in

safeguarding heritage objects.

Notes:

*Critical Job Title

SUB-SECTOR: MARINE & RIVER CLEANING

297

MARINE CLEANING (OIL SPILL)

(MARINE & RIVER CLEANING)

LEVEL 2

MARINE CLEANING TECHNICIAN*

A Marine Cleaning Technician is designated to perform tasks associated with oil spill

clean-up, site-remediation, equipment decontamination and handling of hazardous

materials, comply with safety and health procedure, complete oil spill cleaning work

checklist and report oil spill cleaning activities to superior.

A Marine Cleaning Technician will be able to:

1. ensure Health and Safety procedures by following policies, processes and acting in a

safe manner at all times;

2. engage in strenuous physical labour including lifting, pulling and pushing heavy

objects;

3. operate light and heavy equipment including, but not limited to: pumps, vacuum,

equipment, oil spill boom, generators, bobcats;

4. perform emergency response activities including, but not limited to chemical and

water spills, etiological and biological contamination, tank cleaning, equipment &

decontamination;

298

5. complete associated paperwork, including but not limited to daily worksheets,

vehicle inspections, equipment inspections and Health and Safety requirements and

permits;

6. respond immediately when on call;

7. inspect vehicle, equipment and Health & Safety requirements;

8. ensure proper use of equipment and immediately notifies supervisor of any

mechanical failures or problems with equipment;

9. adhere to and ensure constant compliance with Health & Safety Compliance and

regulations;

10. wear and properly use a variety of Personal Protective Equipment (PPE). This

includes respirators, skin, face, hand and foot protection in a multiple number of

combinations;

11. work in various temperatures indoors and outdoors in all weather conditions:

including extreme heat and cold while wearing various levels of personal protective

equipment;

12. work in atmospheres and locations with the potential for exposure to various

chemical and physical agents, some of which may be hazardous, toxic or corrosive;

13. work in potentially elevated noise levels, confined spaces, including lifting in areas

of low clearance. Working at elevations including working from ladders and

scaffolding;

14. work on extended and unpredictable time periods; and

15. perform other duties and tasks as assigned from time to time by management.

Notes:

*Critical Job Title

299



LEVEL 3

MARINE CLEANING SENIOR TECHNICIAN*

A Marine Cleaning Senior Technician is designated to perform tasks associated with oil

spill clean-up, site-remediation, equipment decontamination and handling of hazardous

materials, at times, must be able to work with little or no supervision, conduct briefing

to cleaning technicians, allocate cleaning equipment & materials to cleaning technicians,

train cleaning procedures for cleaning technicians, monitor and evaluate performance of

cleaning technicians and report cleaning work status to assistant specialist.

A Marine Cleaning Senior Technician will be able to:

1. ensure Health and Safety practice by following policies, processes and acting in a

safe manner at all times;

2. engage in strenuous physical labour including lifting, pulling and pulling heavy

objects;

3. operate light and heavy equipment including, but not limited to: pumps, vacuum

equipment, oil spill boom, generators and bobcats;

4. respond immediately when on call;

300

5. handle various hand tools and powered (pneumatic and electrical, hydraulic)

industrial tools, including pressure washers;

6. ensure proper use of equipment and immediately notify supervisor of any

mechanical failure or problem of equipment;

7. adhere to and ensure constant compliance with Health & Safety Compliance and

regulations;

8. wear and properly use a variety of personal protective Equipment (PPE). This

includes respirators, skin, face, hand and foot protection in a multiple number of

combinations;

9. work in various temperatures indoors and outdoors in all weather conditions:

including extreme heat and cold while wearing various levels of personal protective

equipment;

10. work in atmospheres and locations with the potential for exposure to various

chemical and physical agents, some of which may be hazardous, toxic or corrosive;

11. work on extended and unpredictable time periods; and

12. perform other duties and tasks as assigned from time to time by management.

Notes:

*Critical Job Title

301



LEVEL 4

MARINE CLEANING ASSISTANT SPECIALIST*

A Marine Cleaning Assistant Specialist is designated to perform inspection, testing and

enforcement of marine pollution control ordinances, as well as protection, evaluation,

stewardship and/or management of marine cleaning, coordinating and supervising field

and laboratory activities related to marine quality monitoring and assessment, carry out

technical review of contaminated site remediation, public education programme

coordination, regulatory activities regarding natural/historic resources or hazardous

materials.

A Marine Cleaning Assistant Specialist will be able to:

1. supervise and coordinate the activities of subordinate employees including

determining work procedures and schedules;

2. conduct performance reviews;

3. conduct departmental training and orientation;

4. receive complaints regarding violations of environmental regulations;

5. investigate complaint for corrective action and makes recommendations;

6. assist in the development of Pollution Control Training Courses for Marine

personnel;

302

7. oversee implementation including scheduling of group personnel and on-site

direction; and

8. perform other miscellaneous related duties as requested by the Oil Spill Cleaning

Specialist.

Notes:

*Critical Job Title

303



LEVEL 5

MARINE CLEANING SPECIALIST *

A Marine Cleaning Specialist is designated to provide direction for assigned marine

pollution control support group activities, such as those related to spill operations

control, spill clean-up and offshore oil spill prevention and control technical studies, be

responsible in providing technical engineering direction, provide expertise on oil spill

prevention, dispersion containment, collection & recovery and prepare documentation

& record on oil spills on a weekly, monthly and yearly basis.

A Marine Cleaning Specialist will be able to:

1. provide work direction and technical guidance for marine pollution control activities;

2. provide technical engineering direction and advice to Pollution Control Units during

their routine clean-up activities;

3. oversee the preparation of documents and leak/spill reports required by client and

government authorities;

4. provide technical engineering expertise to the division relating to maintaining

existing equipment, preparing specifications and purchase of new equipment;

304

5. participate with Terminal Oil Spill Coordinator in the preparation of contingency

plans;

6. perform periodic compliance and enforcement inspections of regulated facilities,

contaminated sites, remediation sites and other environmental sites to ensure

compliance with and enforcement of local ordinances and state and local regulatory

programmes;

7. perform emergency spill response as required for hazardous materials or petroleum

product spills in support of first responders to coordinate remediation of spills;

8. apply engineering and scientific principles and methods;

9. supervise and coordinate the activities of subordinate employees;

10. communicate effectively both orally and in writing;

11. create concise, clear and succinct technical reports;

12. research technical problems, formulates recommendations and compiles related

reports; and

13. establish and maintain effective working relationships with co-workers, the general

public and other related governmental agencies.

Notes:

*Critical Job Title

305

RIVER CLEANING


LEVEL 1

RIVER CLEANING OPERATOR*

A River Cleaning Operator is designated to perform river cleaning activities such as

collecting all type of solid waste, placing solid waste in plastic bag, removing all

unwanted plants and accumulation waste, disposing waste at authorised disposal site,

complying with health, security & environment standard operating procedures and

reporting river cleaning activities to superior.

A River Cleaning Operator will be able to:

1. determine working schedule, resources and location;

2. obtain tools and equipment such as consumable item, scope, wheel barrow, rake,

safety equipment/PPE;

3. collect all type of trapped solid waste at rubbish trap or floating boom;

4. place collected solid waste in container/plastic bag and load all collected waste to

truck;

5. use boat to collect floating unwanted materials/waste;

6. remove all unwanted plants and accumulation waste;

7. place all accumulation waste in container/plastic bag;

306


9. clean all equipment after each usage;

10. cooperate with Superintendent Officer on site;

11. accomplish river cleaning activities according to SOP/Manual Operation; and

12. report river cleaning activities to superior.

Notes:

*Critical Job Title

307

RIVER CLEANING


LEVEL 2

RIVER CLEANING SENIOR OPERATOR*

A River Cleaning Senior Operator is designated to prepare the required tools and

equipment, perform cleaning activities related to river cleaning, observe and comply

with health, security & environment standard operating procedures, monitor work

performance of operators, train new operators, recommend for improvement on all

aspect of work and assist supervisor when necessary.

A River Cleaning Senior Operator will be able to:

1. identify and prepare the required tools and equipment;

2. wear and/or use Personal Protective Equipment;

3. place cleaning work signage properly according to SOP;


5. operate the boat to collect floating unwanted materials/waste and to monitor work

progress;




308

9. train new operators in all aspect;


11. recommend for improvement on all aspect of work; and


Notes:

*Critical Job Title

309

RIVER CLEANING


LEVEL 3

RIVER CLEANING OPERATION SUPERVISOR*

A River Cleaning Operation Supervisor is designated to prepare cleaning daily work



counselling to operators, monitor and evaluate performance of operators, comply with

health, security & environment standard operating procedures and report river cleaning

work status to executive.

A River Cleaning Operation Supervisor will be able to:

1. assist in coordinating logistics for the team such as truck and boat;


3. check safety gears worn by the cleaning operators;





8. ensure that the debris bags are collected timely and placed at designated area;

310



11. stand by on site during cleaning operation; and

12. update cleaning work progress to Executive.

Notes:

*Critical Job Title

311

RIVER CLEANING


LEVEL 4

RIVER CLEANING OPERATION EXECUTIVE*

A River Cleaning Operation Executive is designated to perform workforce and

equipment planning, coordinate the teams and logistic requirement, plan for staff

development training, monitor cleaning work progress and staff discipline, perform

inspection, testing and enforcement of river pollution control ordinances, coordinate

public education programme on river cleanliness, participate in meeting with client and

report work progress to manager.

A River Cleaning Operation Executive will be able to:

1. identify requirement to undertake the task;

2. plan the workforce and equipment to comply with the requirement;

3. coordinate the teams and logistic requirement;

4. monitor the progress of works at all time;

5. analyse the productivity and progress to increase the speed of work;

6. monitor the expenses and cost at all time;

7. ensure the supervisor is on site at all time;

8. conduct training when necessary;

312

9. report on site work progress regularly to the manager;

10. attend meetings with client;

11. communicate well with various entity involved in undertaking the task;

12. supervise and coordinate the activities of subordinate employees including

determining work procedures and schedules;

13. issue instructions and assigning duties;

14. recommend personnel actions;

15. conduct performance reviews;

16. conduct departmental training and orientation;

17. receive complaints regarding violations of environmental regulations;

18. investigate complaint for corrective action and makes recommendations;

19. assist in the development of Pollution Control Training Courses for river cleaning

personnel;

20. oversee implementation including scheduling of group personnel and on-site

direction; and

21. produce reports for the management.

Notes:

*Critical Job Title

313

RIVER CLEANING


LEVEL 5

RIVER CLEANING OPERATION MANAGER*

A River Cleaning Operation Manager is designated to perform manpower planning,


and control the budget, evaluate monitor training programmes, provide expertise on

river pollution prevention, promote efforts in conserving the river, coordinate and

supervise field and laboratory activities related to river quality monitoring and

assessment, carry out technical review of contaminated site remediation and solicit for

new river cleaning job.

A River Cleaning Operation Manager will be able to:

1. plan to undertake the tasks;

2. identify requirements for workforce, equipment and logistics;

3. prepare and monitor the budget;

4. coordinate between supporting department and various team;

5. analyse the overall progress and productivity;

6. monitor the expenses at all time;

7. control the use of petty cash and reimbursement;

314

8. evaluate training requirement and coordinate training programme when necessary;

9. compile report to management regularly;

10. attend meetings with supporting department and client when necessary;

11. communicate well with various entity involved in the task; and

12. market the product and solicit for new job.

13. provide work direction and technical guidance for river pollution control activities;

14. oversee the preparation of documents and contamination reports required by client

and government authorities;

15. provide technical engineering expertise to the division relating to maintaining

existing equipment, preparing specifications and purchase of new equipment;

16. apply engineering, scientific principles and methods; and

17. supervise and coordinate the activities of subordinate employees.

Notes:

*Critical Job Title

Documents

2013 Oa Cleaning