2012 Year End Report FINAL

Performance Measure Report 2012 Year End Highlights

The Greeley City Council places a high priority on both

accountability and transparency in city government. As a way of accomplishing that for Greeley City government,

staff in all departments report monthly on hundreds of performance measures that track progress

and trends within City services.

This report highlights several of those service areas. To learn more about all of the items tracked,

contact the City Clerk’s office at 970-350-9742.

Council Priorities Community Image / Citizen Safety / Economic Health & Development / Infrastructure & Growth

2012 Year-End Report

Community Image Council Priority: Reinforce Greeley’s vision as an attractive and vibrant community

in which to live, learn, work and play. Community image covers areas such as: Community promotion and marketing, healthy neighborhoods, appealing community

entryways and corridors, youth success and quality of life programs.

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.

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GUEST 64 170

focus group participants

online responses

Resident and non-resident input on Image Campaign draft concepts. Greeley will launch its image campaign in May 2013.

658 Registered adult teams Annual Goal: 650

# of youth registered in the City’s Youth Sports Programs (Goal: 12,500) 12,092 12,092

Middle School Sports Program The City supports School District 6 students by partnering with the District to increase Middle School sports opportunities.

283 players (2012) vs. 125 players (2011) (Football, Volleyball and Basketball)


Citizen Safety Council Priority: Manage health and safety in a way that promotes a sense of

security and well-being for residents, businesses and visitors. This priority includes: crime prevention and suppression, emergency readiness and response, hazard and

risk management, and traffic safety.


Part One Crimes fell just over 1%. (Goal: reduce by 2% from previous year) (Part 1: murder, rape, aggravated assault, robbery, arson, burglary, theft, vehicle theft)

Fire Dept. Emergency Medical Service (EMS)

Response - 73.8% within 5 minutes of paging-

tone to wheel stop at scene

(Goal: 75% within 5 minutes)

EMS Average Response Time:

4 minutes, 20 seconds (Goal: 5 minutes or less)

Fire Incident Average Response Time: 6 minutes, 14 seconds (Goal: 5 minutes)

Traffic accidents down 1%

Fatal accidents up 60% (From 5 to 8)

Injury accidents up 3%

Number of motor vehicle

accidents

(2,192 in 2011)

2,177

2,015 Number of students reached by School Resource Officers

(Goal: 3% increase in 2013)

478 Crime prevention

and education presentations

(Goal: 449)

72% Response to traffic signal

repair calls within 30 minutes

(Goal: 80%)

105 Neighborhood Watch

Programs; an increase of 24% from 2011 to 2012

(Goal: 94)

477 calls Rapid response is necessary to save a life or reduce serious injury Average Response Time: 6 min, 29 sec (Goal: <6 min)

1

Pri

orit

y

2

Pri

orit

y 4,916 calls Urgent but not life threatening i.e. burglar alarm or car break-in Average Response Time: 7 min, 50 sec (Goal: <10 min)

The Greeley Police Department responds to over 60,000 calls for service annually.


Economic Health & Development Council Priority: Foster and maintain public and private investment in business development. This priority works to establish a business-friendly system that

encompasses and facilitates desired business development and targets public investment toward specific, high value projects and markets.

Building Our Future

Ensuring compliant construction through timely and thorough plan reviews. 5,999 on-call customer

requests

99.2% of requests

answered within

24 hours (Goal: 75%)

99.7% of requests

answered within

48 hours (Goal: 85%)

Planning & Zoning

498 New building & remodel

plans reviewed

73% completed in 5 business days.

95% of plan reviews finished in

10 business days.

(Goals: 50% in 5 days; 95% in 10 days)

REMODEL PLAN REVIEWS

89% completed in 10 business days.

100% of plan reviews finished in

20 business days.

(Goals: 25% in 10 days; 95% in 20 days)

NEW CONSTRUCTION PLANS

On-call staff are available 45 hours per week

5,746 businesses in database

171 visits/interactions

89 businesses assisted

Visits to existing businesses and requests for

assistance by new businesses are performed

on a regular basis.

Economic Development



Infrastructure & Growth Council Priority: Establish the capital and human infrastructure to support and maintain

a safe, competitive, appealing, and dynamic community. This priority includes: public facilities, human and civic infrastructure, and environmental infrastructure.

27,935 potholes filled 94% repaired within 48 hours

( Goal: 90%)

Greeley’s goal is to have 90% of all city streets at a 65 PQI.

(Pavement Quality Index) 65 PQI is a “B” grade.

What roads got a “B”? 54% of collector roads

60% of arterial roads 57% of local roads

Community Fun Historic Preservation events– 878 attendees (Goal: 100)

Poudre Trail events– 781 attendees (Goal: 350)

Across the city: 76 properties registered in Operation Safe Stay 85,953 volunteer hours totaling $859,530 in value 767 Neighborhood Contacts (Goal: 300)

Engaging Our Residents Residents are encouraged to get involved by volunteering, forming a neighborhood group, etc.

Greeley/Evans Bus Ridership

468,425

201

2 G

oal:

435,

500

B


To achieve this goal, the City removed 3,604 cubic yards of debris

from city streets. (Goal: <5,000)

The City attempts to keep debris and pollutants out of Greeley’s rivers,

ponds, creeks and irrigation ditches.

Not including UNC routes

1,656 Infrastructure Maintenance Requests: 99% resolved within 48 hours (Goal: 90%)

$7.48 cost per lane mile for deicing and snow plowing Goal: Under $8.00 per lane mile

Documents

2012 Year End Report FINAL