2012 Work Happiness Indicator Survey Report

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JobsCentral Work Happiness Indicator 2012

1

WorkHapp

iness

Indicator

2012Astudyofhowhappy

employeesareinSingapore

November2012

TheJobsCentral

This report is published by:JobsCentral Pte Ltdwww.jobscentral.com.sg

3A International Business Park, #08-08, ICON@IBP, Tower A, Singapore 609935

Survey Contacts:Alythea [email protected] |Jonathan [email protected]

Copyright 2012 JobsCentral Pte LtdThis document is copyrighted; any unauthorized use of it may violate copyright, trademark and other laws. For permission to use content from this documentor reprints, please contact JobsCentral at [email protected] or call (65) 6778 5288

JobsCentral is a CareerBuilder company


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INTRODUCTION

Work happiness has always been an area of interest and concern in Singapore. Our island state, without natural resources, relies heavily on itshuman capital to grow and power the economy. And as the country advances and expectations rise, Singaporeans are no longer content withsustenance employment, looking instead for quality of life, self-fulllment and other altruistic values. Coupled with an economy that enjoysa low unemployment rate, being happy at work is more important than ever and employers need to constantly nd ways to keep workerssatised.

We hope that the results of this report will provide some insight into the emotional well-being of workers in Singapore.

ABOUT THE SURVEY

First launched in 2009, the JobsCentral Work Happiness Indicator is a study to measure how happy Singapore workers are with their jobs. The2012 survey has 3,299 respondents and data was collected via an online questionnaire between 20th September and 19th October, 2012. Thesurvey was voluntary and open to all Singapore workers aged 16 years and above. Incomplete and duplicated responses were discarded and

do not contribute to this count.

Results of this survey are statistically signifcant.At a condence level of 95% and labour force population of over 3.2 million 1 in Singapore,the sample size has a margin error or condence interval of 1.71%. This means that we are 95% condent that the results of the survey arereective of the general population with an error margin of +/- 1.71%.

CALCULATING WORK HAPPINESS SCORE

The JobsCentral Work Happiness Indicator uses a 100-point scoring scale. Respondents were presented with a list of common work-relatedattributes that they are required to rank in the order of importance. Next, respondents were required to assign a satisfaction score to eachof these attributes. Each work attribute is then tabulated with a weighted score and mapped into a 100-point scale. The higher the score, thehappier an employer is considered to be.

Work Happiness scores are calculated for the mean of the overall sample as well as by various parameters such as gender, age, academicqualications, job functions, work industries and gross monthly salary.

Example: Calculating the Work Happiness score

[Example] Rank of Work Attributes by Importance:

Rank Work Attributes Weightage (by rank)

1 Interesting work 12

2 Autonomy at work 11

3 Positive impact to the society 10

4 Good relations with management 9

5 Work-life balance 8

6 Advancement opportunities 7

7 Salary 6

8 Good relations with colleagues 5

9 Job security 4

10 Acceptable work demands 3

11 Location of work 2

12 Safe working conditions 1

01. Introduction

1The population gure for Singapores labour force is extracted from the Report on Labour Force in Singapore, 2011 published by the Ministry of Manpower,2012. Source: .


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02. HIGHLIGHTS

JOBSCENTRAL WORK HAPPINESS INDICATOR, 2012

Highest Work Happiness Score since 2009

The 2012 JobsCentral Work Happiness overall score of 59.8 is the highest since the research survey started in 2009. This year marked anincrease of 4.1 percent from the 2011 score of 57.4 points. The survey saw happiness improvement across general groups. While a score of59.8 indicates that Singapore employees are still less than moderately happy, the signicant increase from the past year does mean that thereis an improvement in worker sentiments.

The lowest Work Happiness Score (55.5 points) was recorded in 2010.

Overall Work Happiness Score, 2009 to 2012 Overall Work Happiness Score, 2012

Growing importance of Salary and Work-life Balance

Previously ranked third for three consecutive years, Salary is now the most important factor to workers followed by Work-life balance andAdvancement opportunities tied at second position. More than one-fth (22.5 percent) of employees ranked Salary as the most important at-tribute of a job, giving i t the highest score of 8.63 (out of a maximum score of 12) that leads the joint second-ranked attributes at 7.37 points.

The 2012 survey also saw increased importance of work-life balance among Singapore employees. Work-life balance climbed 7 spots this yearto the second position and was chosen by 13.4 percent of respondents to be their most important work attribute. The most important workattribute in 2011, Advancement opportunities slides to 3rd place this year with a score of 7.37.

The top 5 work attributes by importance are:

Rank Most Important Work Attributes Score (out of 12)

1 Salary 8.632 Work-life balance 7.37

2 Advancement opportunities 7.37

4 Interesting work 7.21

5 Acceptable work demands 7.20

Positive impact to society least important

As with past surveys, having a positive impact to society is ranked the least important work attribute. The score of 4.16 sees the widest marginon the score table from the next least important attribute safe working conditions which scored 5.04 points.

56.4

60.0

58.0

56.0

54.0

52.0

50.0

55.5

57.4

59.8

2009 2010 2011 2012

Overall WorkHappiness

Veryunhappy

0 25 50 75 100

Moderatelyunhappy

Neutral Moderatelyhappy

Veryhappy

59.8


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02. HIGHLIGHTS

Workers least contented with Salary and Advancement opportunities

While Salary and Advancement opportunities are highly valued by employees as the 1st and 2nd most important work attributes respectively,both attributes scored the least in terms of satisfaction levels.

16.4 percent of employees rated Advancement opportunities at the lowest level of satisfaction making it the least satised work attribute(score of 5.3 out of 10). Meanwhile, Salary achieved the second lowest satisfaction score (5.7 out of 10) with one-in-eight employees (12.5percent) reporting that they are not contented with the remuneration package of their current jobs. Work-life balance fared a little better atthe 5th spot of dissatisfaction level.

The top 5 most dissatised work attributes are:

Rank Most Dissatisfed Work Attributes Score (out of 10)

1 Advancement opportunities 5.30

2 Salary 5.70

3 Autonomy at work 5.92

4 Acceptable work demands 6.19

5 Work-life balance 6.26

Relationship with co-workers and management are among most satisfed work aspects

The results of the survey show positive levels of satisfaction with regards to interpersonal relations at the workplace. More than one quarterof employees (27.8 percent) rated their relations with their colleagues at the highest level of satisfaction therefore placing it as the 2nd mostsatised work attribute (7.17 out of 10). Good relations with management also came among the top 5 most satised work attributes with20.6 percent giving it a high satisfaction rating (6.61 out of 10).

The top 5 work attributes with the highest levels of satisfaction are:

Rank Most Satisfed Work Attributes Score (out of 10)

1 Safe working conditions 7.25

2 Good relations with colleagues 7.17

3 Location of work 6.80

4 Job security 6.63

5 Good relations with management 6.61

Male workers are happier than female workers

Work happiness score for male workers increased by 5.8% over last year to 61 points, while female workers happiness level increased at amore modest 2.8% to 58.7 points.

Happiest workers are holding Compliance, Business Development and PR positions

Workers whose job function is Compliance-related are found to be the happiest workers this year scoring the highest average work happinessscore of 65.5 points. Those in Business Development and PR positions also fared well with scores of 63.8 and 63.2 points. Interestingly, PR

workers were the unhappiest lot in 2011.


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02. HIGHLIGHTS

The 5 job functions with the best Work Happiness scores are:

No. Job Function Work Happiness Score

1 Compliance 65.5

2 Business Development 63.8

3 Public Relations 63.2

4 Education / Training 62.7

5 Marketing 62.4

Editorial workers are most unhappy

Workers in the editorial/translation and merchandising/purchasing lines of work have the lowest work happiness scores of 54.2 and 54.8points, making them the least satised of all workers by job function. The third spot goes to those in the Administrative function (57.7 points).

The 5 job functions with the lowest Work Happiness scores are:

No. Job Function Work Happiness Score

1 Translation/Editorial 54.2

2 Merchandising/Purchasing 54.8

3 Administrative 57.7

4 Finance 57.9

5 Customer Support 58.9

Construction industry score increase by 15.7 percent

The construction industry scored a credible 61.8 work happiness points this year over 2011s 53.4 points. This is a remarkable increase of 15.7percent. On the lower end of the score table sorted by industry, workers in the Wholesale/retail trade and Administrative & Support Services

are the worst-o of the lot with 56.7 and 57.1 points.

$8,000+ salary gives the most happiness

Following the trend from previous surveys, workers earning $8,000 to $8,999 in gross salary are the happiest group with scores of 68.2, a smallincrease of 1.8 percent from 2011s 67 points. Generally, work happiness increases as salary increases within the $1,000 to $4,999 range.Between the $5,000 to $7,999 window, there is a plateau eect as work happiness remains the same. At the $8,000 to $8,999 range, thereis a spike in happiness score and workers enjoy optimal work satisfaction. Thereafter, a curious cli-like drop in happiness score is seen at the$9,000 to $9,999 range before rebounding at the above $10,000 level.


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03. RESPONDENTS PROFILE

PROFILE OF RESPONDENTS

Gender

Gender Count Percentage

Female 1,785 54.1%

Male 1,514 45.9%

Total 3,299 100.0%

Age Group

Age group Count Percentage

16-20 57 1.7%

21-30 1,733 52.5%

31-40 936 28.4%

41-50 399 12.1%

51-60 152 4.6%

61 and above 22 0.7%

Total 3,299 100.0%

Sector of Work

Sector of Work Count Percentage

Private 2,854 86.5%

Government 445 13.5%

Total 3,299 100.0%

MaleFemale

54.1%

45.9%

16-20

1.7%

21-30

52.5%

31-40

28.4%

41-50

12.1%

51-60

4.6%

61 and above

0.7%

Government

Private86.5%13.5%

Highest Academic Level

Highest Academic Level Count Percentage

GCE 'N' / 'O' Levels 247 7.5%

GCE 'A' Levels / Pre-University 64 1.9%

NITEC / Higher NITEC / NTC 184 5.6%

Diploma 1,007 30.5%

Post-graduate Diploma/ Advanced Diploma 124 3.8%

Bachelor's Degree 1,304 39.5%

Master's Degree 272 8.2%

PhD 16 0.5%

Other 81 2.5%

Total 3,299 100.0%


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GCE N /O Levels

7.5%

GCE A Levels /Pre-University

1.9%

NITEC /HigherNITEC /

NTC

5.6%

30.5%

Post-graduateDiploma/AdvancedDiploma

3.8%

MastersDegree

8.2%

PhD

0.5%

Other

2.5%

BachelorsDegree

39.5%

Diploma

Type of Employment

Type of Employment Count Percentage

Permanent 2,663 80.7%

Contract/ Temporary 524 15.9%

Part-time 112 3.4%

Total 3,299 100.0%

Level of Occupation

Level of Occupation Count Percentage

Administrative Sta 681 20.6%

Associate Professionals/Technicians

575 17.4%

Professionals/ Executives 1,558 47.2%Manager / Director 398 12.1%

Other 87 2.6%

Total 3,299 100.0%

80.7%15.9%

3.4%

Contract/Temporary

Permanent

Part-time

AdministrativeSta

20.6%

AssociateProfessionals/Technicians

17.4%

Professionals/Executives

47.2%

Manager /Director

12.1%

Other

2.6%

Highest Academic Level


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Job Function

Job Function Count % of Respondents % of Votes

Administrative 707 21.4% 14.7%

Finance 373 11.3% 7.8%

Customer Support 370 11.2% 7.7%

Engineering 364 11.0% 7.6%

Operations 346 10.5% 7.2%

Education / Training 319 9.7% 6.6%

IT Systems / Support 316 9.6% 6.6%

Sales 293 8.9% 6.1%

Marketing 220 6.7% 4.6%

Management 217 6.6% 4.5%

Human Resource 199 6.0% 4.1%

Consulting 127 3.8% 2.6%

Business Development 99 3.0% 2.1%

Research and Development 98 3.0% 2.0%

Events Management 80 2.4% 1.7%

Compliance 74 2.2% 1.5%

Public Relations 70 2.1% 1.5%

Merchandising/Purchasing 67 2.0% 1.4%

Design 63 1.9% 1.3%

Risk Management 46 1.4% 1.0%

Legal 26 0.8% 0.5%

Management Trainee 26 0.8% 0.5%

Translation/Editorial 21 0.6% 0.4%

Other 277 8.4% 5.8%

Total 4,798 - 100.0%

* Total does not add up to the total no. of respondents as individuals may hold multiple job functions


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Administrative 14.7%

7.8%

7.7%

7.6%

7.2%

6.6%

6.6%

6.1%

4.6%

4.5%

4.1%

2.6%

2.1%

2.0%

1.7%

1.5%

1.4%

1.5%

1.3%

1.0%

0.5%

0.5%

0.4%

5.8%

Finance

Customer Support

Engineering

Operations

Education / Training

IT Systems / Support

Sales

Marketing

Management

Human Resource

Consulting

Business Development

Research and Development

Events Management

Compliance

Public Relations

Merchandising/Purchasing

Design

Risk Management

Legal

Management Trainee

Translation/Editorial

Other

Job Function


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Industry of Work

Industry of Work Count % of Respondents % of Votes

Manufacturing 354 10.7% 9.8%

Construction 195 5.9% 5.4%

Services 2,942 89.2% 81.2%

- Education 466 14.1% 12.9%

- Information & Communications 362 11.0% 10.0%

- Professional, Scientic & Technical Services 270 8.2% 7.5%

- Administrative & Support Services 267 8.1% 7.4%

- Financial & Insurance Services 261 7.9% 7.2%

- Health & Social Services 244 7.4% 6.7%- Wholesale & Retail Trade 237 7.2% 6.5%

- Transportation & Storage 150 4.5% 4.1%

- Accommodation & Food Services 123 3.7% 3.4%

- Arts, Entertainment & Recreation 113 3.4% 3.1%

- Public Administration & Defence 102 3.1% 2.8%

- Real Estate Services 67 2.0% 1.8%

- Other Service Activities (Repair/ Maintenance/Laundry/ Hairdressing/ Beauty/ Funeral/

Wedding)280 8.5% 7.7%

Other Industries 131 4.0% 3.6%

Total* 3,622 - 100.0%

* Total includes Manufacturing, Construction, Services and Other Industries. Sub-industries from Services are sub-sets andare not taken into account.

* Total does not add up to the total no. of respondents as multiple selections were allowed


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Manufacturing

81.2%

5.4%

10.0%

6.7%

2.8%

7.4%

3.4%

4.1%

7.7%

3.6%

9.8%

12.9%

7.2%

3.1%

7.5%

6.5%

1.8%

Education

Transportation & Storage

Financial & Insurance Services

Public Administration & Defence

Construction

Information & Communications

Accommodation & Food Services

Health & Social Services

Real Estate Services

Services

Professional, Scientic &Technical Services

Arts, Entertainment & Recreation

Wholesale & Retail Trade

Other Service Activities (Repair/Maintenance/ Laundry/ Hairdress-

ing/ Beauty/ Funeral/ Wedding)

Other Industries

Administrative & Support Services

Industry of Work


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Years of Work Experience

Years of Work Experience Count Percentage

0 to 4 1,877 56.9%

5 to 9 757 22.9%

10 to 14 320 9.7%

15 to 19 164 5.0%

20 to 24 100 3.0%

25 to 29 40 1.2%

30 to 34 22 0.7%

35 to 39 10 0.3%

40 or more 9 0.3%Total 3,299 100.0%

0 to 4

56.9%

22.9%

9.7%

5.0%3.0%

1.2% 0.7% 0.3% 0.3%

5 to 9 10 to 14 15 to 19 20 to 24 25 to 29 30 to 34 35 to 39 40 or more


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Gross Monthly Salary

Gross Monthly Salary Count Percentage

0 - 999 132 4.0%

1,000 - 1,999 555 16.8%

2,000 - 2,999 986 29.9%

3,000 - 3,999 636 19.3%

4,000 - 4,999 330 10.0%

5,000 - 5,999 180 5.5%

6,000 - 6,999 92 2.8%

7,000 - 7,999 39 1.2%

8,000 - 8,999 30 0.9%9,000 - 9,999 18 0.5%

10,000 and above 301 9.1%

Total 3,299 100.0%

0 - 999

4.0%

1,000 -1,999

16.8%

2,000 -2,999

29.9%

3,000 -3,999

19.3%

4,000 -4,999

10.0%

5,000 -5,999

5.5%

6,000 -6,999

2.8%

7,000 -7,999

1.2% 0.9% 0.5%

9.1%

8,000 -8,999

9,000 -9,999

10,000and above


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04. SURVEY FINDINGS

OVERALL WORK HAPPINESS INDICATOR SCORE

Overall Work Happiness Score, Percentage Change vs. 2011

RankHappiness

Score, 2011Happiness

Score, 2012% Change

Overall Work Happiness 57.4 59.8 4.1

Overall Work Happiness Score - 2009 to 2012

Year 2009 2010 2011 2012


56.4 55.5 57.4 59.8

Overall Work Happiness Score, 2009 to 2012

56.4

60.0

58.0

56.0

54.0

52.0

50.0

55.5

57.4

59.8

2009 2010 2011 2012

Overall Work Happiness Score, 2012


Veryunhappy

0 25 50 75 100

Moderatelyunhappy

Neutral Moderatelyhappy

Veryhappy

RANK OF WORK ATTRIBUTES BY IMPORTANCE

Respondents were required to rank a total of 12 work-related attributes in the order of their importance. The rankings of the work attributesby importance are:

Most Important Work Attributes

2011 Rank 2012 Rank Work Attributes Total Respondents Score (Out of 12)*

3 1 Salary

3,299

8.63

9 2 Work-life balance 7.37

1 2 Advancement opportunities 7.37

5 4 Interesting work 7.21

2 5 Acceptable work demands 7.20

6 6 Good relations with colleagues 7.08

4 7 Good relations with management 6.50

8 8 Job security 6.24

10 9 Location of work 5.82

7 10 Autonomy at work 5.40

11 11 Safe working conditions 5.04

12 12 Positive impact to the society 4.16

* Scores for previous surveys were calculated such that a lower score equates to a greater importance in attribute

59.8


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RATING OF WORK ATTRIBUTES BY LEVEL OF SATISFACTION

Besides ranking the work attributes by their importance, respondents were also asked to rate the level of satisfaction for each of these attrib-utes. Each attribute was rated between a scale of 1 to 10, with 1 being the Worst and 10 being Best. Work attributes ranked according totheir level of satisfaction are:

Satisfaction Level of Each Work Attributes

2011 Rank 2012 Rank Work Attributes Total Respondents Score (Out of 10)

2 1 Safe working conditions

3,299

7.25

1 2 Good relations with colleagues 7.17

3 3 Location of work 6.80

5 4 Job security 6.63

4 5 Good relations with management 6.61

7 6 Positive impact to the society 6.40

6 7 Interesting work 6.31

8 8 Work-life balance 6.26

9 9 Acceptable work demands 6.19

10 10 Autonomy at work 5.92

11 11 Salary 5.70

12 12 Advancement opportunities 5.30

WORK HAPPINESS BY GENDER

Male employees (61.0) are found to be slightly happier at work as compared to female employees (58.7). Male employees are also happierthan the average individual (59.8).

Work Happiness by Gender

Gender Happiness Score, 2011 Happiness Score, 2012 % Change

Male 57.7 61.0 5.8

Female 57.1 58.7 2.8

04. SURVEY FINDINGS

Work Happiness Indicator Score- By Gender

50.0

52.0

54.0

56.0

58.0

60.0

62.0

57.757.1

61.0

58.7

Overall WorkHappiness (2012), 59.8 Happiness Score, 2011

Happiness Score, 2012

Male Female


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WORK HAPPINESS BY AGE

The happiest employees are aged 61 and above (67.6) whereas those in the age group of 31 to 40 scored the lowest Work Happiness Indica-tor score (58.6).

Work Happiness by Age

Age Happiness Score, 2011 Happiness Score, 2012 % Change

16-20 62.1 63.1 1.6

21-30 58.1 60.0 3.2

31-40 55.6 58.6 5.4

41-50 56.8 59.6 5.0

51-60 59.8 62.9 5.1

61 and above 54.9 67.6 23.2

Work Happiness Indicator Score -by Age

50.0

52.0

54.0

56.0

58.0

60.0

62.0

64.0

66.0

68.0

70.0

62.1

63.1

58.1

60.0

55.6

58.6

56.8

59.6 59.8

62.9

54.9

67.6

Overall WorkHappiness(2012), 59.8

Happiness Score, 2011 Happiness Score, 2012

16 - 20 21 - 30 31 - 40 41 - 50 51 - 60 61 and above

04. SURVEY FINDINGS


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WORK HAPPINESS BY HIGHEST ACADEMIC QUALIFICATION

In terms of Academic qualications, PhD holders reported the highest average Work Happiness Indicator score of 66.2 out of 100. On theother hand, NITIEC certicate holders are the least happy with an average score of 57.9.

Work Happiness by Highest Academic Qualifcation

Highest Academic Qualifcation Happiness Score, 2011 Happiness Score, 2012 % Change

GCE 'N' / 'O' Levels 59.1 59.2 0.1

NITEC / Higher NITEC / NTC 53.9 57.9 7.4

GCE 'A' Levels / Pre-University 55.6 59.6 7.3

Diploma 56.7 59.9 5.6

Post-graduate Diploma / Advanced Diploma 56.8 59.9 5.4

Bachelor's Degree 58.2 59.3 1.9Master's Degree 56.8 63.0 10.9

PhD 66.7 66.2 0.8

Other 55.3 60.5 9.3

Work Happiness Indicator Score - by Highest Academic Qualication


50.0

52.0

54.0

56.0

58.0

60.0

62.0

64.0

66.0

59.159.2

53.9

57.9

55.6

59.6

56.7

59.9

56.8

59.9

58.2

59.3

56.8

63.0

55.3

60.5

66.7

GCE N /O Levels

NITEC / HigherNITEC / NTC

GCE A Levels/Pre-University

Diploma Post-graduateDiploma/AdvancedDiploma

BachelorsDegree

MastersDegree

PhD Others

66.2


04. SURVEY FINDINGS


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04. SURVEY FINDINGS

WORK HAPPINESS BY TYPE OF EMPLOYMENT

Part-time workers scored the highest in terms of work happiness (63.3), followed by Full-time sta (60.0) and Contract/Temporary sta

(57.8).

Work Happiness by Type of Employment

Type of Employment Happiness Score, 2011 Happiness Score, 2012 % Change

Permanent 57.4 60.0 4.5

Contract/ Temporary 56.4 57.8 2.6

Part-time 60.2 63.3 5.1

Work Happiness Indicator Score - By Type of Employment

50.0

57.4

Permanent Contract / Temporary Part-time

56.4

60.0

57.8

60.2

63.3

52.0

54.0

56.0

58.0

60.0

62.0

64.0




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04. SURVEY FINDINGS

WORK HAPPINESS BY SECTOR OF WORK

By work sector, civil servants surveyed this year are found to be marginally more happy (60.0) with their job as compared to workers in the

Private sector (59.7).

Work Happiness by Sector of Work

Sector of Work Happiness Score, 2011 Happiness Score, 2012 % Change

Government 57.4 60.0 4.6

Private 57.4 59.7 4.1

Work Happiness Indicator Score - By Sector of Work

50.0

52.0

54.0

56.0

58.0

60.0

62.0

Government

57.4 57.4

60.0 59.7

Private

Overall WorkHappiness (2012), 59.8



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04. SURVEY FINDINGS

WORK HAPPINESS BY LEVEL OF OCCUPATION

Managers and directors are the happiest with scores of 64.4, while Administrative sta have the lowest Work Happiness Indicator score of

56 points.

Work Happiness by Level of Occupation

Level of Occupation Happiness Score, 2011 Happiness Score, 2012 % Change

Administrative Sta 55.9 56.0 0.1

Associate Professionals/ Technicians 55.6 59.6 7.2

Professionals/ Executives 58.4 60.2 3.1

Manager / Director 58.3 64.4 10.5

Other 56.1 61.6 9.8

Work Happiness Indicator Score - By Level of Occupation

50.0

52.0

54.0

56.0

58.0

60.0

62.0

64.0

66.0

Administrative Sta

55.955.6

58.4 58.3

64.4

56.1

61.6

56.0

59.6

60.2

Associate Professionals/Technicians

Manager / DirectorProfessionals/Executives

Other




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04. SURVEY FINDINGS

WORK HAPPINESS BY JOB FUNCTION

Employees holding Compliance-related job functions are found to be the happiest workers this year. Amongst other job functions, workers in

Compliance scored the highest average happiness score of 65.5 out of 100. Conversely, the unhappiest workers are in Translation/Editorialscoring 54.2 on the Work Happiness Indicator.

Work Happiness by Job Function

Job Function Happiness Score, 2011 Happiness Score, 2012 % Change

Compliance 56.6 65.5 15.7

Business Development 56.7 63.8 12.5

Public Relations 53.5 63.2 18.1

Education / Training 59.4 62.7 5.6

Marketing 59.6 62.4 4.8

Management 57.7 61.7 7.0

Risk Management 65.6 61.5 6.2

Events Management 63.2 61.4 2.8

Design 60.7 61.3 1.0

Consulting 58.5 61.1 4.5

Human Resource 59.8 61.0 2.0

Legal 61.3 60.6 1.1

Sales 55.9 60.3 7.8

IT Systems / Support 57.9 60.0 3.7

Research and Development 59.4 59.7 0.5

Operations 57.4 59.5 3.7

Management Trainee 64.8 59.1 8.8

Engineering 55.8 59.0 5.8

Customer Support 55.2 58.9 6.7

Finance 55.6 57.9 4.1

Administrative 56.6 57.7 1.9

Merchandising/Purchasing 56.7 54.8 3.4

Translation/Editorial 62.3 54.2 13.0

Other 58.1 60.1 3.5


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04. SURVEY FINDINGS

Work Happiness Indicator Score - By Job Function

Compliance 56.6 65.5

56.7Business Development

Public Relations

Education / Training

Marketing

Management

Risk Management

Events Management

Design

Consulting

Human Resource

Legal

Sales

IT Systems / Support

Research and Development

Operations

Management Trainee

Engineering

Customer Support

Finance

Administrative

Merchandising/Purchasing

Translation/Editorial

Other

63.8

53.5

63.2

59.4

62.7

59.6

62.4

57.7

61.7

65.6

61.5

63.2

61.4

60.7

61.3

58.5

61.1

59.8

61.0

61.3

60.655.9

60.3

57.9

60.0

59.4

59.7

57.4

59.5

64.8

59.155.8

59.055.2

58.9

55.6

57.9

56.6

57.7

56.7

54.8

62.3

54.2

58.1

60.1

Overall Work Happiness (2012), 59.8



50.0 52.0 54.0 56.0 58.0 60.0 62.0 64.0 66.0


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24

04. SURVEY FINDINGS

WORK HAPPINESS BY INDUSTRY OF WORK

The happiest employees are from the Construction industry (61.8), followed by the Services industry (59.9). Employees from Manufacturingreported the lowest average Happiness Indicator score of 57.9.

Within the Services industry, employees in the Accommodation and Food Services reported the highest average Work Happiness Indicatorscore of 64 while those in the Wholesale & Retail Trade scored the lowest (56.7).

Work Happiness by Industry of Work

Industry of Work Happiness Score, 2011 Happiness Score, 2012 % Change

Construction 53.4 61.8 15.7

Manufacturing 56.4 57.9 2.7

Services 58.1 59.9 3.1

- Accommodation & Food Services 59.2 64.0 8.1

- Public Administration & Education - 62.4 -

- Arts, Entertainment & Recreation 59.2 62.0 4.7

- Health & Social Services - 61.3 -

- Professional, Scientic & TechnicalServices

60.0 60.9 1.5

- Real Estate Services 55.2 60.2 9.0

- Information & Communications 56.4 60.1 6.5

- Financial & Insurance Services 58.8 59.1 0.4

- Transportation & Storage 58.6 57.3 2.2

- Administrative & Support Services 58.7 57.1 2.7

- Wholesale & Retail Trade 54.0 56.7 5.0

- Other Service Activities (RepairMaintenance/ Laundry/ Hairdressing/Beauty/ Funeral/ Wedding)

53.7 59.3 10.5

Other Industries 56.7 61.2 7.9


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25

04. SURVEY FINDINGS

Work Happiness Indicator Score - By Industry of Work

Construction

Manufacturing

Services

Accommodation &Food Services

Public Administration& Education

Arts, Entertainment& Recreation

Health & SocialServices

Professional, Scientic &Technical Services

Real Estate Services

Information &Communications

Financial &Insurance Services

Transportation &Storage

Administrative &Support Services

Wholesale &Retail Trade

Other Service Activities (Repair/Maintenance/ Laundry/ Hairdressing/

Beauty/ Funeral/ Wedding)

Other Industries



50.0 52.0 54.0 56.0 58.0 60.0 62.0 64.0 66.0

Overall Work Happiness (2012), 59.853.4

61.8

56.4

57.9

58.1

59.9

59.2

64.0

62.4

59.2

62.0

61.3

60.0

60.9

55.2

60.2

56.4

60.1

58.8

59.1

58.6

57.3

58.7

57.1

54.0

56.7

53.7

59.3

56.7

61.2


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26

04. SURVEY FINDINGS

WORK HAPPINESS BY YEARS OF EXPERIENCE

The years of experience on the job appear to have a direct relationship with work happiness. The 2012 survey revealed that the happiestworkers are those who have worked for 35-39 years (72.6), followed by those who have worked for 40 years and above (69.6). On the contrary,the unhappiest workers are those who have worked for 5 to 9 years (58.5).

Work Happiness by Years of Experience

Years of Experience Happiness Score, 2011 Happiness Score, 2012 % Change

0 to 4 57.5 59.8 4.1

5 to 9 57.2 58.5 2.2

10 to 14 56.1 59.7 6.5

15 to 19 57.6 61.7 7.1

20 to 24 56.3 60.9 8.2

25 to 29 55.4 64.4 16.3

30 to 34 63.1 60.8 3.7

35 to 39 73.3 72.6 0.9

40 or more - 69.6 -

Work Happiness Indicator Score - By Years of Experience


70.0

57.5

59.8

57.2

58.5

56.1

59.7

56.3

57.6

61.760.9

55.4

64.4

63.1

60.8

73.372.6

69.6

65.0

60.0

55.0

50.00 to 4 5 to 9 10 to 14 15 to 19 20 to 24 25 to 29 30 to 34 35 to 39 40 or

more



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27

04. SURVEY FINDINGS

WORK HAPPINESS BY GROSS MONTHLY SALARY

Consistent with last years ndings, the happiest workers are those who take home a monthly wage of between $8,000 and $8,999 (68.2)while the unhappiest workers earn between $9,000 and $9,999 (56.2).

Work Happiness by Gross Monthly Salary

Gross Monthly Salary Happiness Score, 2011 Happiness Score, 2012 % Change

0 - 999 59.6 62.3 4.6

1,000 - 1,999 55.5 57.7 4.0

2,000 - 2,999 56.6 58.4 3.2

3,000 - 3,999 59.0 59.9 1.5

4,000 - 4,999 57.2 60.0 5.0

5,000 - 5,999 57.1 62.3 9.2

6,000 - 6,999 55.0 62.6 13.8

7,000 - 7,999 58.4 62.4 6.8

8,000 - 8,999 67.0 68.2 1.8

9,000 - 9,999 59.2 56.2 5.0

10,000 and above 58.0 63.0 8.7

Work Happiness Indicator Score - Gross Monthly Salary


0 - 999

50.0

52.0

54.0

56.0

58.0

60.0

62.0

64.0

66.0

68.0

70.0

56.9

62.3

55.5

57.7

56.6

58.459.0

59.9

57.2

60.0

57.1

62.3

55.0

62.6

58.4

62.4

67.0

68.2

59.2

56.2

58.0

63.0

1,000 -1,999

2,000 -2,999

3,000 -3,999

4,000 -4,999

5,000 -5,999

6,000 -6,999

7,000 -7,999

8,000 -8,999

9,000 -9,999

10,000and

above



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28

05. Appendix 1

APPENDIX 1: ABOUT JOBSCENTRAL GROUP

The JobsCentral Group, a CareerBuilder company, owns one of the largest professional job portals in Singapore in addition to a network ofniche career sites. Our variety and mix of channels and services to employers and advertisers cover entire manpower, scholarship and studentrecruitment cycles, allowing us to reach over 3 million people yearly. The platforms we oer includes the full spectrum of print, online, mobileand event mediums.

The JobsCentral Group conducts annual surveys that gather valuable information about students, professionals and employers. Results of theselarge-scale surveys are widely covered by the media and monitored by HR professionals, CEOs and leaders in the civil service. We also provideend to end customiszed survey/intelligence services for our clients.

The surveys we conduct include:

The BrightSparks Scholarship Rankings &Career Survey

Scholarship, higher education and careerpreferences of potential scholarship recipients

Targets GCE A Levels/IB graduates, nalyear polytechnic students and year 1 and 2undergraduates

The JobsCentral Employers of Choice Survey(University Edition)

Singaporeslargest survey about employer andcareer preferences of entry-level graduates

Targets current undergraduates and recentgraduates within the last three years from NTU,NUS and SMU

JobsCentral

Employers ofChoice SurveyAstudyonemployer

and careerpreferences

ofSingaporesundergraduatesand

entry-levelgraduates

August2012

This report is published by:JobsCentral Pte Ltd, http://jobscentral.com .sg

3A International Busi ness Park, #08-08, ICON@IBP, Tower A, Singapore 609935

Survey Contacts:Juliet Soh - julietsoh@j obscentral.com .sg | Jonath an Tay - jonathantay@j obscentral.com .sg

Copyright 2012 JobsCentral Pte Ltd

The JobsCentral Employers Survey

Hiring trends and HR issues of employersare studied

Target respondents for the survey includeemployers, hiring managers and HR

personnels

AstudyoftheprivatehighereducationrankingsandlearningpreferencesinSingapore

December2011

Thisreportispublishedby:

JobsCentralPteLtdhttp://jobscentral.com.sg

3AInternationalBusinessPark,#08-08,ICON@IBP,TowerA,Singapore609935

SurveyContacts:

[email protected]|[email protected]

Copyright2011JobsCentralPteLtd

The JobsCentral Work Happiness Indicator

Measureshow happy employees are inSingapore

Keen interest from the media, politicians,public service ocials and the general public

JobsCentral Learning Survey

Ranks the top private education providersand higher education preferences of the

working crowd

PRODUCTS AND SERVICES BY THE JOBSCENTRAL GROUP

www.jobscentral.com.sg

www.jobscentral.com.sgOne of the countrys largest job portals with over 1 million registered

jobseekers. Every month, JobsCentral enjoys 8 million page views, 15,000new jobseeker signups and processes over 300,000 job applications. Inaddition, JobsCentral Mobile brings jobs and higher education courses toall iPads, iPhones and Android phones.


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30/30


05. Appendix 1

MAKE JOBSCENTRAL WORK FOR YOU

Come talk to us

For more information about how JobsCentral can help with your recruitment needs for tertiary graduates and professional hires or boostingapplicants for your scholarship and education programmes, please callValerie Pho at 6778 5288or [email protected]

If you are a training or course provider, we can help you reach out to potential students and corporate learning HR professionals. Please call Amanda Leeat 6778 5288or email [email protected]

More information about our products and services can also be found at http://jobscentral.com.sg/

Documents

2012 Work Happiness Indicator Survey Report