March 2012

2012 London Olympics Preparedness In preparation for the 2012 London Olympics, PageOne has undertaken a review of its operations and support requirements and is pleased to confirm that it foresees no operational impact or extraneous challenges associated with the Games. PageOne has many years’ experience in delivering critical messaging services that support our clients in managing operations and responding to incidents. As such our business operations are scaled and managed around accommodating ad-hoc, transient increased demand when our clients need it most. PageOne is confident that its messaging services can play an important and integral role in helping our clients manage their own operations and resource effectively, before and during the London Olympics. Approval & Vetting PageOne are an approved messaging provider under the Office of Government Commerce CATALIST Mobile Solutions (II) framework, having been subjected to an extensive commercial, technical and security vetting and approvals process. Security, resilience and preparedness for planned events such as the London Olympics, as well unplanned major incidents, are key criteria in being selected as an approved provider. Security & Data Protection PageOne is registered and compliant under the 1998 Data Protection Act and is accredited to ISO27001 governing Information Security Management Systems (ISMS). All PageOne web services are https 128-bit SSL encrypted ensuring data security on all transactions between your IT infrastructure systems and PageOne. Accessibility & Capacity PageOne has direct connectivity to UK networks to ensure highest levels of service throughput and capacity. Our position as a Government approved provider of messaging services to the NHS, Emergency Service, MOD and local/central government for the provision of high-volume, mission-critical messaging has allowed PageOne to negotiate premium levels of throughput capacity and multiple connections afford greater resilience and load-sharing in times of high demand. PageOne continually reviews capacity requirements and with the advantage of a scalable infrastructure we are confident that service levels will be maintained throughout the London Olympics. PageOne services are accessible via both web and telephone ensuring greater resilience for PageOne and also for our customers in the event of them losing IP or PSTN connectivity. Infrastructure & Support PageOne’s messaging platform consists of multiple-server architecture using distributed processing systems operated across geographically diverse data-centres. PageOne has recently invested in two new geographically diverse data-centres located outside of the M25 adding further resilience and capacity to our messaging services. This infrastructure underpins PageOne’s fully documented and tested DR/BCP plan that is designed to minimise service disruption and maintain operations during extreme circumstances or major incident. Equipment and spares holdings have been assessed to take into account supplier disruption to supply during the Olympics. Staff and Resourcing PageOne has undertaken a review of its’ own resource requirements anticipates no impact on normal service during the Olympics period. The impact on travel and work plans has been assessed and guidance provided to staff on affected routes. PageOne has already diversified a number of internal systems to ensure they are securely accessible remotely, thus facilitating remote/home working in support of its DR/BCP plan and Olympics preparedness.

March 2012

Helping Our Customers PageOne’s suite of mobile messaging and broadcasts services can deliver critical messaging to help organisations manage and coordinate their own operations more effectively during the 2012 Olympics. Improving communication and delivering real-time updates or instructions to staff and customers will be critical in minimising the effect of disruption or incidents.

• PageOne’s national paging network provides a quick broadcast capability that is completely independent from the mobile phone networks, offering both one and two-way messaging. The London Resilience report into the terrorist events of 7/7 concluded paging provided an effective, resilient means of communications that performed when public mobile networks were severely overloaded.

• PageOne ‘Connect’ and ‘Flare’ services deliver largescale text or voice broadcast

messaging to mobiles, smartphones, email, landlines and pagers. Delivered as secure web-based services Connect and Flare are accessible from the office or remotely and also support advanced features such as location services and mapping to assist improved resource management and targeted messaging.

To find out more about how PageOne services can assist your Olympics Preparedness go to www.pageone.co.uk/London2012 or contact us on 0844 811 0070