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2012 ANNUAL REPORT

YOUR BUSINESS CONNECTION

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I have had the honour of serving the chamber as President during one of the most ambitious and fruitful periods in our 117 year history. Some of the accomplishments are readily visible to the public and some are unsung and may never receive the recognition they deserve. All are a result of a forward-thinking board and a dedicated, hard-working, creative staff.

To outline some of our past year’s accomplishments:

• We continue to strengthen our financial position through sound fiscal planning

• We purchased office space and moved to a key central location for our membership

• We rebranded to better portray our culture

• Our Executive Director serves on the boards of the British Columbia Chamber of Commerce and the Chamber of Commerce Executives of Canada

• Other chambers daily seek advice from our organization

• We have a long list of business leaders who desire to serve on our board of directors.

While our strategic plan outlines many more accomplishments to be made over the next two years, I am very proud of the work that our team collectively achieved this year.

“A result of a forward-thinking board and a dedicated, hard-working, creative staff ”

PRESIDENT’S MESSAGE

Maurice HindlePresident

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CONTENTS

Policy Committee.............................................4

Chamber Building Task Force..................... 5

Social Issues Committee...............................5

Strategic Plan Report....................................6

2012 Highlights ................................................6-7

2012 New Members ......................................8-9

Nominations Committee ................................10

Board of Directors .........................................11

Partnerships.......................................................12

Community Supporters .................................12

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MANDATE: • To consu l t wi th bus iness and other groups to

form loca l , prov inc ia l and federa l advocacy po l ic ies

• To communicate wi th a l l leve ls of government to advance member and current issues

PARTICIPANTS:

Cha i r : Peter Ay len

V ice-Cha i r : Maur ice H ind le

Par t ic ipants : Bob D ieno, Brant Hasanen,

R ick Heney, Ryan Scorg ie ,

Jamie Mayes

The Kamloops Chamber ’s po l icy commi t teeis we l l known in both the prov inc ia l and federa l po l icy arenas and is t ru ly becoming the vo ice of bus iness at home and on the nat ion ’s s tage .

Our un ique process for creat ing pos i t ion papers on government po l icy re form has served the Kamloops Chamber of Commerce we l l in our advocacy ef for ts .

The commi t tee he ld 13 meet ings in 2012and hosted three roundtab les to gather in format ion f rom members on issues af fect ing the i r bus inesses . The Kamloops membersh ip debated and voted upon n ine issues in March at our loca l po l icy sess ion . Of those, seven were prov inc ia l ly focused and two were d i rected to the federa l government . A l l were passed at the BC and Canad ian Chambers of Commerce po l icy sess ions in May and September respect ive ly . Now those organ izat ions are a lso advocat ing on beha l f o f our members at the i r leve l o f government d iscuss ions .

To v iew the past three years ’ po l icy statements, see www.kamloopschamber .ca/advocacy.

POLICY COMMITTEE

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MANDATE:• To reduce cr ime, homelessness and poverty

and improve pub l i c sa fe ty i n Kamloops .

Although ambit ious, this mandate is an ongoing focus for the Chamber. The committee consists ofseven Chamber directors and staff as well as two members-at- large who are passionate about implementing business-based solut ions to help in the f ight against cr ime.

PARTICIPANTS:

Cha i r : Aleece Laird

Par t ic ipants : Stephen Earl, Dan Lockwood,

Nancy Plett, Don Anderson,

Cheryl Bush, Lisa White

RCMP ALERTS: The success of th is program cont inues to be evident in thankful emai ls from members as well as a 120% open ratio upon receipt. COMMUNITY PARTNERSHIPS: Partnerships with the RCMP, City of Kamloops Community Safety, ICBC and other local businesses have assisted the commi t tee in prov id ing month lyt i ps and in -dep th ar t i c l es th rough our emai l blasts related to cr ime prevent ion and bus iness and persona l safe ty .

COMMUNITY IMPACT STATEMENT: The committee is currently working with the RCMP and Crown Counsel to develop a Community Impact Statement which wi l l be used within the court system with respect to crime on businesses.

SOCIAL ISSUESCOMMITTEE

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CHAMBER BUILDING TASK FORCE

MANDATE: • To ensure that the Chamber secures sufficient

and adequate office space in a fiscally prudent manner

PARTICIPANTS:Cha i r : Brant Hasanen

V ice-Cha i r : Stephen Earl

Par t ic ipants : Bob Dieno, Maurice Hindle,

Peter Aylen, Brent Ashby

This year, the goals for the Chamber Bui ld ing Task Force were:

• Determine the des i red outcome for Chamber and Vis i tor Centre

• Address of f ice space requ i rements

The task force successfully guided the Chamber through the purchase of property at 615 Victoria Street in downtown Kamloops in January 2013 and relinquished the Visitor Centre contract to Tourism Kamloops as of December 31, 2012.

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STRATEG IC PLAN STRATEG IC PLAN REPORTREPORT

· · Promoted Kamloops to over 22,00022,000 people from around the world, including

45 states and every province in Canada.

· · Prepared over 6,7006,700 Tournament

& Conference welcome packages.

· · Gold winners of the 20122012 RV West Reade r ’s Choice Award for Favour i te Vis i tor Centre in BC.

· · Joined Go Fish BC’s Free Rod Loan Program so v is i tors to Kamloops can borrow f ishing rods and tackle for free.

· Hosted 2 tradeshows with 98 member

exhibitors in total.

· Hosted 1313 socials at member locat ions.

· Approximately 1,6001,600 people attended

the social events.

· 21· 21 members attended power hour sessions

facilitated by WOW Leadership Training.

· · 110110 new members attended member

orientation breakfasts.

V I S I TOR CENTRE

SOC IALS

EDUCAT ION

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1. 1 . IMPROVE ENGAGEMENT WITH MEMBERS AND THE IMPROVE ENGAGEMENT WITH MEMBERS AND THE BUSINESS COMMUNITYBUSINESS COMMUNITY

• The Chamber off ices were moved to a more central, downtown location for accessibility and visibil ity.

• A new brand for the Chamber was developed which further represents the objectives of the Chamber and its membership.

• The 12@12 program was redesigned into focus groups to ensure members’ concerns on business issues are well- represented in our policy/advocacy work.

• Executive Director reports quarterly to board on review of member engagement strategies.

2 . 2. INCREASE THE PERCEIVED VALUE OF MEMBERSHIPINCREASE THE PERCEIVED VALUE OF MEMBERSHIP

• A credible survey and reporting system was developed to measure member feedback.

• Member participation increased in the fol lowing areas over the past year:

• roundtables +70% avg.

• tradeshows +8.9%

3. 3. INCREASE MEMBERSHIP TO 1000 MEMBERSINCREASE MEMBERSHIP TO 1000 MEMBERSBY YEAR-END 2014BY YEAR-END 2014

• Retention strategies were reviewed and developed.

• Implemented new recruitment strategies involving social media.

• The Chamber recruited 146 new members in 2012.

• A record 852 members supported the Chamber in 2012.

The Chamber has now completed the first year of its latest three-year strategic plan.

H IGHLIGHTS FROM OUR KEY RESULT AREAS FOR 2012

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2012 H IGHL IGHTS

· · 5 timely topics covered in speaker series.

· · 7777 members attended speaker events.

· · 4444 members attended Pol icy Session.

· 21· 21 attendees for Membership roundtable.

· 16· 16 attendees at Industry Sector roundtable.

· Reached an a l l - t ime membersh ip h igh

of 852852 members.

· Acheived a retent ion rate of 83.983.9%

· Brought in 146 146 new members.

· 221 221 members access the Chamber of

Commerce Group Insurance Plan.

· The program celebrated 2727 years of

honour ing business excel lence.

· 384384 people attended the gala dinner.

· 244244 nominat ions were submitted from

the community.

· 168168 businesses were nominated.

· 1717 awards were presented to business leaders.

SPEAKER SER I ES ADVOCACY

MEMBERSH IPBUS INESS EXCELLENCE AWARDS

“Overal l member part ic ipat ion increased by 56% since 2009”

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• Visalus Independent Distributor

• Sweet Pine Ventures

• 3 Pillar Designs Inc.

• 4Cats Arts Studio

• Expedia CruiseShipCenters Kamloops

• A-1 Auto Service Centre

• Aberdeen Chiropractic Clinic

• Coaching Insights

• Advance Hospitality Consulting Services

• Advantage Home Inspection Ltd.

• AEB Electric Inc.

• Aidacom Business Communications Ltd.

• Alliance Traffic Group Inc.

• Andre’s Telus

• Andrew Sheret Ltd.

• Ashton & Associates

• B. Coombs Construction Ltd.

• Valleyview Mini Storage

• BA Dawson Blacktop Ltd.

• Bawtree Software Contracting Ltd.

• Building It Forward Reno’s & Contracting

• Caffe Arianna Ltd.

• Canada Logo

• CAN-AM Auctions Ltd.

• Revelstoke Business Complex

• Centre for Seniors Information

2012 NEW MEMBERS

• Treetop Flyers Zipline

• Clive Gorman Consulting

• Coca-Cola Refreshments Canada

• Eaglepoint Golf Resort

• Columbia Summit Veterinary Hospital

• Competent Carpet Cleaning

• Galore Kitchens

• CRS Canadian Restaurant Supply Ltd.

• D & J Landscaping

• Damac Ventures

• Darlene Fair RMT

• Donna Lessard

• Dr. Johannes Van Dyk Inc.

• Eco Chic Cleaning Services

• Edward Jones - Jim Young

• Enabled Financial Solutions LTD.

• Engage Media Inc.

• Evolution HR & Benefits Consulting

• Evolve Pilates Studio

• Faction Skate & BMX

• Fashion Moves Inclusive Design

• Findlay’s Vacuum and Sewing Machine World

• Fountain Tire

• Fudge Yeah

• G & T Metallurgical Services

• Gerico Forest Products Ltd.

• Get Polished

• Glover’s Medicine Centre Pharmacy

• Grand Fir Construction

• Greenvale Construction

• Healthy Working Solutions

• Heart & Soul Consulting

• Hegyi Refrigeration & Mechanical Ltd.

• Helmcken Chocolates & Waffles

• Hemlock Construction

• Highlands Irrigation Ltd.

• Holly Eburne Coaching Services

• Houle Electric

• City Centre Auto Service

• Ideal Managed Services Ltd.

• Mortgage Alliance Kamloops

• Innergy Corporate Yoga Inc.

• Insight Tire & Auto

• Interior Science Innovation Council

• Investors Group

• IRL International Truck Centres Ltd.

• Janice Grunert Notary Public Inc.

• Jim Smart, REALTOR - Century 21 Desert Hills Realty

• Kam City Mechanical

• Kamloops Alarm and Electric

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• Kamloops Foundation

• Nurse Next Door

• Kamloops Hearing Aid Centre

• Kamloops Interior Summer School of Music (KISSM)

• Karla Pearce Art Gallery

• Laser Implant Dr. P. Desai Inc.

• LegalShield

• Lehigh Cement

• Garnet Mierau Coaching

• Lonestar Feed & Tack

• McArthur Island Curling Club

• Metro Modular Homes

• Michelle Greenman - Wellness Coach

• Michelle Nelson Counselling and Consulting

• Mobil 1 Lube Express

• Mystic Dreams Publications & Gifts

• Nanaimo Youth Services Association

• Neat & Chic Organizing

• Noran Printing

• Norgaard Ready-Mix Ltd.

• DBA OK Ready Mix

• Overtime Apparel & Promotions

• Ownership Identification Inc.

• Peter’s Pasta Ltd.

• Pink with Envy nails & esthetics

• Plateau Construction Ltd.

• Platinum Personnel

• Premier Dog Training

• Ragan Advertising

• Stag’s Head Liquor Store

• Redline Motorsport Ltd.

• Roberge Psychological Services Inc.

• Rocket Science Hospitality Solutions

• ROJ Enterprises Inc.

• Rotary Club of Kamloops Daybreak

• RPB Hotels & Resorts

• Seven Rivers Trading Ltd.

• Shaw Business

• Ash’s Adornements

• Southgate Investments Ltd.

• Stoney Creek Contracting Ltd.

• Studi09 Creative Services

• Success Through People Consulting

• Sun Ridge Equipment Ltd.

• Sun River Organics

• Sweet Abundance Vintage Home Furnishings and Art Studio

• Tamsin McDonagh - Investors Group

• TDC Manufacturing Ltd.

• Teresa the Traveler Multimedia

• Terra Restaurant

• The House of Carmond Hair Design

• The Kamloops Naturopathic Clinic

• The Pilates Tree

• The Yoga Loft

• Thompson Shuswap Chef Farmer Collaborative Society

• Thompson Valley Disposal Ltd.

• Thompson Valley Driving School

• Thompson Valley Law Corporation

• TidBits of Kamloops

• Tobiano Golf

• Top 40 Woodworks Ltd.

• Trends Art and Frame

• Tyler Meade Photography

• True Spirits Lounge

• Visual Signs & Awards

• Drop Zone Digital Media

• Welcome to The Babyhood!

• Western Industrial Solutions

• White Buffalo Aboriginal & Metis Health Society

• Turtle Mountain Coffee Company

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Aleece Laird

Fresh Inc.

Bob Dieno

Nu-Tech Fire

& Safety

Brent Ashby

KPMG

Jeremy Heighton

WOW Leadership

Training

Fred Legace

Kamloops Airport Ltd.

Bryce Herman

Advance Hospitality

Consulting Services

Neil Leonard

Sweet Pine

Ventures

Jil l ian Chisholm

The Shores

Retirement Residence

Janice Rutherford

Janice Grunert

Notary Public Inc.

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NOMINATIONS COMMITTEE

STAFF

Each year, i t is the duty of the nominat ions

committee to seek directors with the expert ise

needed to assume the tasks within our strategic

plan. According to our bylaws, the committee must

present to the membership a group of individuals

whom we deem suited for these responsibil it ies.

Ann Eppinger

Visitor Centre

Manager

Deb McClelland

Executive Director

Lisa White

Sales & Marketing

Coordinator

Jamie Mayes

Events Coordinator

Candace Palmer

Administrative

Assistant

Amongst the applications received, the committee

carefu l ly shor t - l i s ted and in terv iewed for the

four open posi t ions. Inc luded in our ta lented

team we also have 5 directors who are up for

re-election this year. We are pleased to present

the following individuals for your consideration:

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Maurice Hindle

President

Moly-Cop Canada

Bob Dieno

1st Vice President

Nu-Tech Fire & Safety

Peter Aylen

Past President

Absorbent Products Ltd.

Neil Leonard

Director

Sweet Pine Ventures

Aleece Laird

2nd Vice President

Fresh Inc.

Dan Lockwood

Director

Finning Canada

Rick Heney

Director

Fulton & Company LLP

Stephen Earl

Secretary

Holiday Inn & Suites Kamloops

Jenn Harbaruk

Director

Welcome to the Babyhood!

Ryan Scorgie

Director

Forward Law LLP

Tina Lange

City Representative

Brent Ashby

Treasurer

KPMG

Jeremy Heighton

Director

WOW Leadership Training

Paul Ross

Director

Valley First Insurance

Nancy Bepple

City Representative

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BOARD OF DIRECTORS

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• British Columbia Chamber Executives

• British Columbia Chamber of Commerce

• City Business Alliance

• Chamber of Commerce Executives of Canada

• Communities in Bloom

• Community Business Initiatives Group

• Coordinated Enforcement Task Force

• Aberdeen Mall

• Absorbent Products

• BC Hydro Power Smart

• BCLC

• BDC Business Development Bank

• Berwick on the Park

• Broadcast Centre

• City of Kamloops

• Community Futures Thompson Country

• Daley & Company

• Excel Personnel

PARTNERSHIPS

COMMUNITY SUPPORTERS• Home Hardware

• Judy Basso Events & Décor

• Kamloops Daily News

• Kamloops Ford Lincoln

• Kent Wong Photography

• KGHM Ajax Mining Inc.

• KPMG

• Lee’s Music

• Lizzie Bits Baby Company

• Prestons

• Pulse Group

• Graffiti Task Force

• Leadership Council for Homelessness Action Plan

• Miss Kamloops Ambassador Program

• Santa Claus Parade

• School District 73 Business Company

• Venture Advisors

• Enactus TRU

615 Victoria St. Kamloops, BC V2C 2B3

250.372.7722

kamloopschamber.ca

• RBC Royal Bank

• Sandler Training

• TD Canada Trust

• Tourism Kamloops

• TRU-School of Business & Economics

• Underwriters Insurance Brokers

• Venture Kamloops

• Wayside

• WOW Leadership Training